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director of retail

Hilton Hotels

As the Director of Spa &amp; Retail, you are ultimately responsible for overseeing the spa and retail operations as well as the team to deliver an excellent Guest and Member experience. You will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards: 
<ul>
<li>Develop and implement business strategies for the spa and retail departments to meet financial and operational goals. </li>
<li>Lead and inspire the spa and retail teams to uphold the brand s luxury standards and deliver outstanding guest experiences. </li>
<li>Collaborate with other hotel departments to ensure spa and retail offerings align with the hotel s standard positioning and guest expectations. </li>
<li>Oversee daily spa operations, including treatment scheduling, therapist performance, guest satisfaction and overall service quality. </li>
<li>Develop innovative spa packages and promotions to attract local and international guests. </li>
<li>Ensure all spa facilities are impeccably maintained and adhere to health, safety, and hygiene regulations. </li>
<li>Manage inventory levels, merchandising and vendor relationships to optimize profitability. </li>
<li>Drive retail sales through staff training, promotions, and guest engagement. </li>
<li>Ensure the delivery of personalized and memorable guest experiences that reinforce the hotel's luxury standards. </li>
<li>Actively engage with guests to gather feedback and address concerns promptly and professionally. </li>
<li>Stay updated on market trends and guest preferences to continually enhance offerings. </li>
<li>Prepare and manage the annual budgets for the spa and retail section including revenue, expenses, and labour costs. </li>
<li>Analyse performance data, including guest satisfaction, sales and utilization, to identify growth opportunities. </li>
<li>Implement revenue optimization strategies for spa treatments, memberships, and retail sales. </li>
<li>Recruit, train, and mentor spa therapists, retail team members and support staff to build a skilled and motivated team. </li>
<li>Conduct regular performance reviews and provide ongoing feedback to foster professional growth for Spa &amp; Retail team. </li>
<li>Organize team-building activities and incentive programs to maintain morale and productivity. </li>
<li>Collaborate with the marketing team to promote spa services and retail products through digital, print and local partnerships. </li>
<li>Ensure all promotional materials and in-house signage align with the hotel s luxury branding. </li>
<li>Participate in community events and partnerships to position the spa and retail offerings as a leading destination in the market. </li>
<li>Respond to audits to ensure continual improvement is achieved</li>
</ul>

Director of Spa & Retail

KERZNER INTERNATIONAL LIMITED

Job Summary
The Director, Global Retail will lead the development and execution of the global retail vision for Kerzners portfolio across our brands;, Atlantis, One&amp;Only, SIRO and Rarefinds. Overseeing hotel retail programs, brand collaborations, and product partnerships that enhance guest experience and extend the brand beyond the stay. This role will drive retail innovation across hotel properties worldwide, advising retail operations, merchandising strategy, and high-impact brand partnerships that reflect the company s luxury and lifestyle positioning.
Key Responsibilities
Global Retail Strategy &amp; Vision
<ul>
<li>Define and implement a comprehensive retail strategy that aligns with the brand s hospitality and lifestyle vision.</li>
<li>Establish and scale retail experiences across properties, including boutique stores, lobby retail, pop-ups, and digital-to-physical integrations.</li>
<li>Identify and execute opportunities for retail growth and brand extensions that deepen guest engagement and loyalty.</li>
</ul>
Brand Partnerships &amp; Collaborations
<ul>
<li>Lead the identification, negotiation, and management of strategic brand partnerships with premium, luxury, and lifestyle brands.</li>
<li>Develop exclusive collaborations and limited-edition product lines that embody the hotel group s brand DNA.</li>
<li>Partner with Marketing and Brand teams to integrate co-branded products and experiences into hotel retail and guest programming.</li>
<li>Ensure brand partnerships deliver measurable value driving both revenue and brand equity.</li>
</ul>
Retail Operations &amp; Merchandising
<ul>
<li>Oversee retail operations standards across global properties, ensuring consistency and operational excellence.</li>
<li>Partner with regional and property teams to optimize product assortment, pricing, visual merchandising, and guest engagement.</li>
<li>Establish performance metrics (sales, margins, guest feedback, inventory turns) to assess success and inform decisions.</li>
<li>Introduce innovative retail concepts such as immersive pop-ups, digital retail solutions, and curated local collaborations.</li>
</ul>
Cross-Functional Collaboration
<ul>
<li>Work closely with Brand, Marketing, Design, Procurement, and Operations to ensure retail initiatives are aligned with corporate strategy.</li>
<li>Collaborate with Development and Design teams to integrate retail spaces into new hotel concepts and renovations.</li>
<li>Partner with Finance and Legal to structure partnership agreements, manage P&amp;L performance, and ensure compliance.</li>
</ul>
<div> </div>
Experience &amp; Qualifications:
<ul>
<li>Bachelor s degree in Business, Marketing, Retail Management, or a related field.</li>
<li>10+ years of experience in retail strategy, brand partnerships, or merchandising, ideally within hospitality, luxury, or lifestyle sectors.</li>
<li>Proven success developing and managing brand collaborations and retail programs at a global scale.</li>
<li>Strong commercial acumen with experience in P&amp;L ownership, forecasting, and vendor negotiations.</li>
<li>Exceptional relationship management, communication, and influencing skills.</li>
<li>Deep understanding of luxury consumer behaviour and guest experience design.</li>
</ul>

Director, Global Retail

Visa

<div>Company Description 
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. 
Job Description 
The Visa Consulting Retailing Director will be a subject matter expert across this critical industry sector ( especially grocery, high street retail and everyday spend categories) They will be contributing to our engagements, delivering exceptional quality and value to all parties. 
In order to be considered the successful applicant must have worked for 5 years plus with a consultancy practice as a Retailing SME. It is essential that applicants have deep domain expertise as the role involves working with clients within the Retail industry to support them to utilize electronic payments and payment related data to grow and optimize their business. Ideally this domain knowledge should include specific industry level customer &amp; commercial aspects (CRM, Loyalty, Selling/Servicing channels, etc.), operational aspects, back office (ERP, HR, Finance, etc,) as well as a holistic understanding of industries trends, players, best practices along with multifunctional experience across strategy, optimization, organization etc). They will also have payment expertise. The role requires the successful applicant to operate in a &lsquo;startup&rsquo; mode, setting up, building and scaling the consultancy practice. They will need to be able to lead workshops with clients across all levels in the organization, develop proposals that meet the client needs identified and deliver engagements to address the needs identified, demonstrating through out these in depth understanding of the retail industry.<div> 
Principal Responsibilities/Key Results Area 
<ul><li>Accountability for the ongoing evolution of the Retail consulting strategy within the Merchant Service Line consulting practice</li><li>Holistic understanding of Retail industry (trends. players, best practices, multifunctional experience across strategy, optimization, organization etc)</li><li>Domain knowledge at industry level of customer &amp; commercial aspects (CRM, Loyalty, Selling/Servicing channels, etc.), operational aspects, back office (ERP, HR, Finance, etc,)</li><li>Drive the development and expansion of offerings relevant to Retail Groups, including data related services, cobrands, VAS etc</li><li>Build close relationships with Retail partners to develop expert understanding of their specific evolving needs</li><li>Strong desire to collaborate with colleagues in the Merchant Services Team, Product, Risk, Digital, Managed Services and subregional and global teams to utilise their expertise and share yours</li><li>Ability to engage effectively with all levels of the organisation of both Visa and clients</li><li>Development of client proposals, delivery of client engagements and ongoing upskilling of colleagues</li><li>Continuously scan external environment to bring in best-in-class practices and challenge conventional wisdom to ensure Visa&rsquo;s continued leadership and excellence</li></ul></div>
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. 
Qualifications<div> 
Key Competencies 
<ul><li>Bachelor's degree or equivalent. Master&rsquo;s degree preferred.</li><li>At least 5 years of solid end to end (strategy to operations) consulting experience across Retailing and Payments</li><li>At least 10-12 years of expertise gained in the retailing industry (grocery, general retailing etc)</li><li>Strong facilitation skills</li><li>Experience will have been gained via a combination of in house at one or more Retail Group coupled with servicing the industry in a top-tier consulting firm. A combination of regional and global experience strongly desired.</li><li>Deep level of expertise in retailing, consulting skills and client engagement capabilities. Advanced client contact and presentation skills. Credibility with clients and working teams and diplomatic skills to extract desired outcomes. Comfortable interacting with and presenting to senior management of clients and VISA.</li><li>Highly analytical with advanced PowerPoint skills and Excel skills.</li><li>Superior project management skills. Fluent communicator.</li><li>Must have financial acumen and commercial awareness skills.</li><li>Results driven, flexible and both internally and externally customer focused.</li><li>Able to travel frequently and work on client site for extended periods across CEMEA.</li><li>Self-motivated and able to use own initiative with limited direction.</li><li>Strong teamwork and collaboration skills with the ability to work effectively with inter-disciplinary and geographically remote groups</li><li>Ability to work in a multi-cultural environment.</li><li>Fluency in English mandatory</li></ul></div> 
Additional Information 
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</div>

Consulting Director : Retail Industry Expert

Fashion And Retail Personnel

An incredibly exciting opportunity has come up for a merchandise director to join an international ecommerce retailer in Dubai. This role will see you spearhead the merchandising functions and strategy across all divisions, working collaboratively with a fast paced forward thinking team. The role: Develop and deliver end to end merchandising Lead innovation, implementing AI tools across merchandising Inspire and motivate a team of merchandisers Understand customer behaviours, and implement that into trade reviews The candidate: Previous experience, in a high volume fast paced retail environment Experience with AI tools to enhance merchandising functions Highly analytical and focused on consumer trends Able to drive sales and growth If you want to be part of something exciting this is the role for you! There is a competitive salary up to 50k AED, plus great holiday leave and medical. • Apply • Bookmark job

Merchandising Director

Chalhoub Group

We are looking for a Merchandising Director to drive our end-to-end Merchandise Planning transformation across the Fashion vertical. This is a pivotal role within our Merchandising community, overseeing our Merchandise strategy and operational excellence across Retail, E-commerce, Distribution/Wholesale, and Marketplaces. You will lead a large regional team, influence senior stakeholders, partner with logistics and finance, and support the onboarding of new brands as our Fashion portfolio grows. This is an exciting opportunity to join us at a moment of significant growth, technology evolution, and organizational redesign, helping shape the future of planning inside the Group. Your responsibilities will be to: <ul> <li>Define, review, and challenge planning strategies across Fashion sub-verticals to ensure alignment with business priorities.</li> <li>Drive performance against key KPIs (OTB, stock, ISA, sell-through, DOI, OTIF, fill rates)</li> <li>Balance planning priorities across channels the different channels: Retail, Wholesale, E-commerce &amp; Marketplaces.</li> <li>Act as the planning escalation point for VP Planning, ensuring fast and effective decision-making.</li> <li>Review and challenge OTB, supply plans, markdown &amp; liquidation strategy.</li> <li>Support S&amp;OP readiness and integrated demand/supply alignment.</li> <li>Ensure effective inventory, product allocation, and omni-stock management.</li> <li>Lead adoption of new technologies (SAP + Blue Yonder), governance models &amp; planning best practices</li> <li>Drive process standardization across markets and brands.</li> <li>Support planning development as the portfolio grows enabling seamless onboarding of new brands.</li> <li>Champion continuous improvement, digital integration, and ESG alignment.</li> <li>Lead, mentor, and develop a community of Merchandisers and Merchandise Managers.</li> <li>Foster talent mobility, technical upskilling &amp; coaching.</li> <li>Promote a culture of collaboration, empowerment, and high performance.</li> </ul>

Merchandising Director - Fashion

Client of James Douglas Middle East

As the Senior Manager of Retail Marketing, you will be the master of the physical embodiment of all brands. The mission is to transform showrooms from places where customers simply see products into powerful brand destinations that drive footfall, engagement, and sales. You will craft two distinct yet equally compelling retail experiences:
<ul> <li>For the Furniture Business (B2B): Create a seamless, professional journey for architects and designers, turning our showrooms into essential resources that facilitate client relationships and drive large-scale projects.</li> <li>For the New Premium Brand: Build an immersive, aspirational world for consumers, creating an unforgettable customer journey that communicates our design ethos and positions us as a global premium brand.</li> </ul>
The ideal candidate will own the strategy and execution of all marketing activities that bridge the gap between the digital world and the companys physical retail footprint.
 Key Responsibilities 
<ul> <li>Retail Marketing Strategy: Develop and execute the annual retail marketing strategy and promotional calendar for all showrooms across both brands, ensuring alignment with overall business objectives.</li> <li>Showroom Launch Excellence: Lead the comprehensive marketing plan for all new showroom openings across the GCC and future international locations. This includes everything from pre-launch buzz campaigns and grand opening events to post-launch traffic-driving initiatives.</li> <li>In-Store Experience &amp; Merchandising: Collaborate closely with the Creative Director and Visual Merchandising teams to ensure the in-store environment including product presentation, signage, and customer journey is world-class and perfectly aligned with each brand's identity.</li> <li>Traffic-Driving Campaigns: Design and implement targeted marketing campaigns with the primary goal of driving qualified footfall. This includes local digital advertising, partnerships with design communities and premium brands, and exclusive in-store events.</li> <li>Sales Enablement: Partner with the B2B and retail sales teams to develop effective in- store sales tools, promotional materials, and training programs that enhance the customer experience and drive conversion.</li> <li>Performance &amp; Analytics: Define, track, and report on key retail marketing KPIs, including footfall, lead generation rates, cost per visit, and event ROI, using data to continually optimize performance.</li> </ul>
 br&gt;Key Qualifications 
<ul> <li>8+ years of dedicated experience in retail marketing, with at least 3 years in a strategic leadership role.</li> <li>Must have a background in premium retail. Experience in premium furniture, high fashion, luxury automotive, or high-end department stores is essential.</li> <li>A demonstrable track record of successfully managing the marketing strategy for multiple new store or showroom openings.</li> <li>Omnichannel Mindset - expert at connecting the dots between digital campaigns and the physical retail experience, understanding how to drive online audiences into a brick-and-mortar environment.</li> <li>Commercial Acumen - highly numerate and have a deep understanding of retail metrics. Skilled at creating marketing programs that have a direct and measurable impact on footfall and sales.</li> <li>Collaborator, able to work seamlessly with sales, creative, and operations teams to achieve shared goals.</li> <li>A strong understanding of premium retail dynamics. Deep experience in the GCC retail market is highly desirable, and familiarity with the European retail landscape is a significant advantage.</li> </ul>

Senior Manager - Retail Marketing

AECOM

<div>Company Description 
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world&rsquo;s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us. 
Job Description 
We are seeking a visionary and experienced Director of Architecture specializing in Retail &amp; Hospitality to join our team in Dubai, United Arab Emirates. As a key leader in our organization, you will be responsible for overseeing the design and execution of innovative architectural projects in the retail and hospitality sectors across the region.
Responsibilities: 
<ul><li>
Oversee the management of the practice and/or projects, including design direction, budget oversight, and bid strategy.</li><li>
Guide the conceptualization and development of design projects, ensuring innovation, quality, and alignment with client goals.</li><li>
Collaborate with the Architecture + Interiors leadership team to define the technical direction and contribute to long-term strategic planning.</li><li>
Align design, technical, and business development teams to ensure cohesive and integrated project outcomes.</li><li>
Engage directly with clients to understand their vision and translate it into compelling, contextually responsive designs.</li><li>
Lead design presentations to clients, stakeholders, and review boards, clearly articulating design intent and rationale.</li><li>
Provide high-level oversight of technical aspects, ensuring alignment with client objectives, codes, and consultancy standards.</li><li>
Define project timelines and milestones, monitor progress, and ensure timely delivery within scope and budget.</li><li>
Prepare financial reports and forecasts, and oversee project budgets to ensure alignment with technical and financial goals.</li><li>
Collaborate with engineers, project managers, and other disciplines to ensure seamless integration of technical solutions.</li><li>
Develop risk mitigation strategies and ensure technical solutions are scalable, adaptable, and future-ready.</li><li>
Solves high-level design and business challenges through innovative thinking and cross-functional collaboration.</li><li>
Drives process improvements, adapts business plans, and contributes to industry thought leadership.</li><li>
Ensures design excellence, documentation accuracy, coordination integrity, and code compliance across all projects.</li></ul> 
Qualifications 
<ul><li>
Bachelor's or Master's degree in Architecture from an accredited institution</li><li>
Valid professional architecture license</li><li>
Minimum 15+ years of experience in architectural design, with a focus on retail and hospitality projects</li><li>
Proven track record in leading and managing large-scale, complex architectural projects</li><li>
Strong portfolio demonstrating innovative and successful retail and hospitality designs</li><li>
Excellent leadership and team management skills, with the ability to motivate and inspire diverse teams</li><li>
Exceptional project management abilities, including budgeting, resource allocation, and timeline management</li><li>
Proficiency in architectural software such as AutoCAD, Revit, and SketchUp</li><li>
In-depth knowledge of retail and hospitality design trends, sustainable design practices, and international building codes</li></ul> 

Additional Information<div></div> 
About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients&rsquo; complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.
What makes AECOM a great place to work
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you&rsquo;ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you&rsquo;ve always envisioned. Here, you&rsquo;ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.</div>

Director - Architecture, Retail & Hospitality

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