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director supply chain middle east

Amphenol Energy Technolgies

The Customer Service Representative at Amphenol Middle East (AME) is responsible for supporting customers by providing accurate and timely information regarding orders, quotations, product availability, and delivery schedules.
<br>This role manages order entry, monitors order status, and coordinates with internal departments to ensure customer requirements are clearly communicated and fulfilled. The CSR works closely with sales, engineering, production, quality, and logistics teams to maintain a high level of customer satisfaction and ensure accurate documentation throughout the order lifecycle.
<br><br>
<b>Knowledge / Skills:</b><br>
<ul>
<li>Proficiency with Microsoft Office (Word, Excel, Outlook) and general computer applications</li>
<li>Experience working within ERP or order processing systems</li>
<li>Strong written and verbal communication skills</li>
<li>Ability to manage multiple priorities in a fast-paced environment</li>
<li>Strong organizational and problem-solving skills</li>
<li>High attention to detail and accuracy in documentation</li>
<li>Ability to work collaboratively with cross-functional teams</li>
<li>Self-motivated with the ability to work independently and take ownership of responsibilities</li>
<li>Ability to interpret basic technical documentation such as drawings, specifications, and order requirements</li>
<li>Commitment to continuous improvement and professional development</li>
</ul>
<b>Qualifications / Education / Experience:</b><br>
<ul>
<li>High School Diploma required; Associate’s or Bachelor’s degree in Business, Engineering, or related field preferred</li>
<li>Minimum 3–5 years of experience in customer service, order management, or a related role within a manufacturing or industrial environment</li>
<li>Experience working with ERP systems and order processing tools preferred</li>
<li>Strong interpersonal skills with the ability to communicate effectively with customers and internal teams</li>
<li>Strong attention to detail and follow-up skills</li>
<li>Proficiency in English (written and verbal) required</li>
</ul>
<b>Duties / Responsibilities:</b><br>
<ul>
<li>Provide timely and accurate responses to customer inquiries regarding pricing, product availability, order status, and shipment updates</li>
<li>Receive and process customer orders, ensuring accuracy of product specifications, quantities, pricing, and delivery requirements</li>
<li>Enter and maintain customer orders, quotes, and related documentation in the ERP system</li>
<li>Coordinate with engineering, production, supply chain, and logistics teams to ensure customer requirements are understood and fulfilled</li>
<li>Monitor order status and proactively communicate delays or changes to customers while identifying potential solutions</li>
<li>Maintain customer records, cross-reference files, and shipping information within internal systems</li>
<li>Support contract review processes to ensure customer orders align with product specifications and internal capabilities</li>
<li>Review and interpret manufacturing drawings, blueprints, and technical specifications when required to confirm order accuracy</li>
<li>Assist with resolving customer concerns including returns, exchanges, or warranty requests in coordination with the Quality team</li>
<li>Work with internal teams to investigate product issues and support root cause analysis when required</li>
<li>Maintain a high level of professionalism and represent the company positively in all customer interactions</li>
<li>Ensure accurate documentation and maintain organized records for all customer transactions</li>
<li>Support continuous improvement initiatives related to customer service processes and order management</li>
</ul>
<b>Location:</b><br>
<ul>
<li>Ajman, United Arab Emirates (facility relocating to Sharjah in the near future)</li>
</ul>
<b>Benefits and Compensation:</b><br>
Amphenol Middle East offers a competitive compensation and benefits package in accordance with local labor regulations. Benefits may include medical insurance, annual leave, public holidays, visa sponsorship (where applicable), and end-of-service gratuity.

Customer Service Representative

Alvarez & Marsal

<div></div><div><div><div><p>Location: Dubai, United Arab Emirates<br>
Date Posted: Apr 1, 2026</p></div><p></p><div><div><br>
</div></div></div><div><p><b>Description</b>
</p><p><b>About Alvarez &amp; Marsal</b></p><p></p><p><br>
Alvarez &amp; Marsal (A&amp;M) is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work - guided by A&amp;M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity - are why our people love working at A&amp;M.</p><p></p><p><b><br>
The Team</b></p><p></p><p><br>
A&amp;M is rapidly growing in the Middle East and is recruiting a Director, Middle East People Lead within our Global People Organisation (GPO) to be based in the Dubai, Abu Dhabi or Riyadh office. This person will report to our EMEA People Lead and work closely with senior leadership, advising and leading people-centric initiatives across the region. The successful candidate will play a pivotal role in driving employee engagement, workforce planning, and operational excellence while ensuring compliance with all relevant labour laws and regulations. This is a high-impact role for a strategic, commercially minded HR leader who thrives in a fast-paced, client-focused environment.</p><p></p><p><b><br>
How you will contribute</b></p><p></p><p><br>
As the Director, Middle East People Lead, your key responsibilities will include:</p><br>
<p></p><ul><li>
Serving as the trusted advisor to senior leaders on all people-related matters, including all elements of the employee life cycle.</li><li>
Collaborating with global and regional People leadership teams to design, implement, and execute comprehensive People strategies that support business goals and enhance employee performance and development within the region.</li><li>
Designing and executing key People projects specific to the Middle East region.</li><li>
Overseeing the professional development of the regional People teams through coaching and mentorship.</li><li>
Developing and enforcing people policies, procedures, and best practices across the region in partnership with global and regional leadership.</li><li>
Ensuring compliance with local labour laws, industry standards, and organisational policies, mitigating legal and operational risks.</li><li>
Advising the local People team on employee relations matters, with support from global or regional leadership as necessary.</li><li>
Fostering a culture aligned with A&amp;M&rsquo;s global vision and values, focusing on diversity, inclusion, and innovation tailored to the local work environment.</li><li>
Overseeing People operations, including Workday (our HRIS system), payroll, and queries, in alignment with SLAs.</li><li>
Supporting automation of workflows and operational efficiency improvements.</li></ul><p></p><p><b><br>
Qualifications</b></p><ul><li>
10+ years of progressive HR experience, with at least 5 years in leadership roles managing multi-regional teams.</li><li>
Experience working in a matrixed, international business with exposure to complex regulatory environments in the Middle East.</li><li>
Significant Middle East regional experience, ideally in the professional services sector.</li><li>
Fluency in Arabic and English is essential.</li><li>
Bachelor's degree in HR, Business, or related field; Master's degree preferred.</li><li>
Professional HR certifications (e.g., SHRM-SCP, SPHR) highly desirable.</li><li>
Proven track record of success in global HR operations and service delivery.</li><li>
Strong understanding of HR practices and labour laws across multiple Middle Eastern countries.</li><li>
Experience in change management and organisational development.</li><li>
Excellent communication and interpersonal skills, with ability to influence at all levels.</li><li>
Demonstrated cultural sensitivity and ability to work effectively in diverse environments.</li><li>
Strong analytical and problem-solving skills.</li></ul><p></p><p><b><br>
Your journey at A&amp;M</b></p><p></p><p><br>
We recognise that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person&rsquo;s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.</p><p></p><p><br>
We prioritise your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&amp;M. The possibilities are endless for high-performing and passionate professionals.</p><p><br>
#LI-KT1</p>
</div><div><h2 class="jobSectionHeader"><b>Inclusive Diversity</b></h2>
<p>A&amp;M&rsquo;s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work&mdash;guided by A&amp;M&rsquo;s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity&mdash;are the main reasons our people love working at A&amp;M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&amp;M way.</p>
<h2 class="jobSectionHeader"><b>Equal Opportunity Employer</b></h2>
<p>It is Alvarez &amp; Marsal&rsquo;s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. .</p>
<h2 class="jobSectionHeader"><b>Unsolicited Resumes from Third-Party Recruiters</b></h2>
<p>Please note that as per A&amp;M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&amp;M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.</p></div></div><p></p>

Director, Middle East People Lead

Buccellati

<div>
 We are seeking a highly organized and detail-oriented Administrative Assistant to support the daily operations of our Buccellati Middle East office. Reporting to the Brand Director, the Administrative Assistant will be responsible providing comprehensive administrative support, managing transversal projects and ensuring the smooth execution of office activities.
 <br/>
 <br/>
 <strong>
  The Responsibility Of This Position Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist with internal procedures including Finance requests (e.g: Purchase Orders, Payment Requests&hellip;) maintaining expense sheets and tracking payment progress
  </li>
  <li>
   Process and monitor invoices, expenses, and other financial documentation
  </li>
  <li>
   Provide scheduling support to the Brand Director including booking appointments, meetings, and managing travel arrangements (itineraries, expenses etc &hellip;)
  </li>
  <li>
   Assist in the preparation of meetings, including creating agendas, gathering materials, and recording minutes
  </li>
  <li>
   Support event organization and facilitate local team activities (e.g: retail team meetings / partners meeting, team-buildings events&hellip;)
  </li>
  <li>
   Prepare correspondence, reports, and presentations as needed
  </li>
  <li>
   Assist in planning and organizing visits of visitors
  </li>
  <li>
   Liaise with HQ, partners and local agencies on various topics including Training arrangements
  </li>
  <li>
   Liaise with vendors, service providers, and clients as necessary for specific orders and services
  </li>
  <li>
   Provide ad-hoc projects support to the office team
  </li>
  <li>
   Perform general office and clerical duties to ensure the smooth operation of the office
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Candidate Profile
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration or related field.
  </li>
  <li>
   Previous experience in a fast-paced office environment, ideally 5 years-experience in a similar role
  </li>
  <li>
   Proven experience as an administrative assistant, office assistant, or in a similar role.
  </li>
  <li>
   Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  </li>
  <li>
   Strong organizational and time-management skills, with the ability to multitask and prioritize tasks effectively.
  </li>
  <li>
   Effective communication and written skills
  </li>
  <li>
   Very organized, attention to details
  </li>
  <li>
   Ability to work independently and collaboratively in a team environment.
  </li>
  <li>
   Fluent in English (additional language skills such as Italian or Arabic are a plus)
  </li>
 </ul>
</div>


Administrative Assistant

Keeta

<div>
 <p>
  <strong>
   We&rsquo;re Hiring:
  </strong>
  <strong>
   Customer Service Manager of Business Process Innovation
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now in Middle East.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Are you passionate about revolutionizing customer service in the takeaway industry? Do you have a knack for designing seamless service journeys that cater to users, merchants, and riders alike? If so, we have an exciting opportunity for you!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Do
  </strong>
 </p>
 <ul>
  <li>
   Output service rules for the takeaway industry, including the user side, merchant side and rider side, to ensure a balanced experience on all three sides.
  </li>
  <li>
   Design the whole chain service journey from AI customer service to manual customer service, including service routing, service layering, service risk control and etc..
  </li>
  <li>
   Design takeaway journeys and scenarios in line with UAE customers' habits, and output applicable service processes, solutions and communication tactics.
  </li>
  <li>
   The design targets frontline customer service in the customer service center, ensuring that the process is clear, concise and easy to operate, and optimizing the process to improve customer service resolution.
  </li>
  <li>
   Analyze service data and customer voices, continuously discover user pain points, and feedback to business improvement to reduce the occurrence of problems.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Keeta?
  </strong>
 </p>
 <ul>
  <li>
   Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
  </li>
  <li>
   Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
  </li>
  <li>
   Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <ul>
  <li>
   Understand the takeaway industry and the current market demand, know the service rules of customer, merchant and rider.
  </li>
  <li>
   Experienced in service process design, and have insight in full-service journey customer experience management
  </li>
  <li>
   Have strong data analysis ability, problem insight and communication and collaboration skills, clear thinking, can accurately recognize the problem and propose improvement programs.
  </li>
  <li>
   Have a sense of service, able to think customer centered.
  </li>
  <li>
   Have rigorous and practical work attitude, strong sense of responsibility, can accept cross-country travel.
  </li>
  <li>
   Possess experience in the Middle Eastern market, with proficiency in
   <strong>
    Urdu, English
   </strong>
   .
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Ready to make an impact? Apply now &amp; let&rsquo;s shape the future together!
 </p>
 <p>
  <strong>
   Location: Dubai, UAE
  </strong>
 </p>
 <p>
  Interested? Apply now #CustomerServiceDesign#FoodDelivery#UserExperience#ServiceOptimization#ProcessImprovement
 </p>
 <p>
 </p>
</div>


Customer Service Manager of Business Process Innovation

Chalhoub Group

<div><p><b>INSPIRE | EXHILARATE | DELIGHT</b></p><p>
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p><p>
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p><p>
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.</p><p>
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p><p><b><br>
What You'll Be Doing</b>
</p><p>The <b>Director of Information Security - GRC</b> is a senior leadership role responsible for governing and institutionalizing cybersecurity risk, regulatory compliance, and control frameworks across Chalhoub Group&rsquo;s global operations. This role leads the design, implementation, and continuous enhancement of enterprise-wide GRC programs, enabling risk-informed decision-making, regulatory confidence, and security accountability across all business units.</p><p>
As a key member of the Group&rsquo;s cybersecurity leadership team, this position partners with Legal, Internal Audit, Data Privacy, Procurement, HR, Retail Operations, and Technology to operationalize trust, embed policies, and ensure adherence to global and regional standards.</p><p><b>
Key Responsibilities</b></p><p><b>
GRC Strategy &amp; Operating Model - </b>Design and execute the Group&rsquo;s Information Security GRC strategy, aligned with corporate risk management, technology transformation, and global expansion. Define the operating model, team structure, and KPIs to ensure scalable, repeatable, and effective governance practices.
</p><p><b>Governance &amp; Policy Management - </b>Develop, maintain, and socialize Group-wide security policies, standards, and procedures in alignment with ISO 27001, NIST CSF, COBIT, and business objectives. Lead cross-functional governance forums and ensure policy integration with HR, Legal, and IT service management.
</p><p><b>Risk Management &amp; Control Frameworks - </b>Own the Information Security Risk Management Framework (ISRMF): including identification, assessment, prioritization, treatment, and monitoring of security risks. Implement risk quantification models and dashboards (e.g., FAIR, GRC platforms). Embed risk management into project governance, third-party onboarding, and change management.
</p><p><b>Regulatory Compliance &amp; Audit Readiness -</b> Ensure compliance with global and regional security and privacy regulations including: UAE PDPL, KSA PDPL, EU GDPR, PCI-DSS, ISO 27001/22301. Lead internal and external audits, including Group ISO certification efforts, customer security reviews, and regulatory inspections. Maintain audit evidence repository and collaborate with Internal Audit and Legal for closure of issues and recommendations.
</p><p><b>Third-Party Risk Management -</b> Own the end-to-end Third-Party Cybersecurity Risk Management (TPCRM) program. Define onboarding requirements, due diligence controls, contract clauses, and periodic reassessments. Collaborate with Procurement and Legal to ensure security risks are addressed during partner lifecycle.
</p><p><b>Awareness &amp; Training -</b> Lead cybersecurity awareness and compliance education programs across the Group, including campaigns, simulated phishing, and executive training. Customize programs for different roles, departments, and markets to increase engagement and accountability.
</p><p><b>GRC Technology &amp; Automation - </b>Manage the Group&rsquo;s GRC platform. Integrate GRC systems with ITSM, Risk Registers, and Incident Management platforms. Continuously improve metrics, dashboards, and workflow automation for GRC lifecycle efficiency.</p><p><b>
What You&rsquo;ll Need To Succeed</b>
</p><ul><li><p>Bachelor&rsquo;s or Master&rsquo;s degree in Cybersecurity, Information Assurance, Law, Risk Management, or a related field.
</p></li><li><p>Relevant certifications strongly preferred: CISM, CRISC, CGEIT, CISSP, ISO 27001 Lead Auditor, ITIL, or equivalent.
</p></li><li><p>12+ years of progressive experience in cybersecurity or technology risk, with 5+ years in a senior GRC leadership role in a global enterprise or regional conglomerate.
</p></li><li><p>Strong understanding of Middle East regulatory requirements and global data protection laws.
</p></li><li><p>Proven track record managing multi-audit environments, cross-border compliance, and stakeholder engagement at C-level.</p></li></ul><p><b>
What We Can Offer You</b>
</p><p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
</p><p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
</p><p><b>We Invite All Applicants to Apply</b></p><p>
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p><p>
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p></div>

Director of Information Security - GRC (Governance, Risk & Compliance)

Porsche

<p></p><div><div><p>Porsche Middle East and Africa FZE is offering an exciting role as an Area Manager in the Sales Department. You will manage and execute operational topics across assigned markets, consulting and supporting the Porsche dealer network within your region to boost market share. We seek a professional to represent the Porsche brand in all customer and prospect relations. The Area Sales Manager will drive wholesale, order intake, retail and Sales Revenue targets in assigned markets.</p></div>
<div><ul>
<li><b>Code number: </b>J000020049
</li><li><b>Entry level: </b>Professionals
</li><li><b>Location: </b>Dubai
</li><li><b>Organization: </b>Porsche Middle East
</li></ul></div><div><div><div><div><h2 class="jobSectionHeader"><p>Tasks</p><b>Tasks</b><b>Tasks</b><b>
</b></h2><div><div><ul><li>Own day to day performance steering of assigned markets and ensure execution of strategies across all operational functions and fostering Business relationships.</li>
<li>Drive achievement of Sales &amp; Revenue targets and all supporting KPIs through structured meetings and corrective actions.</li>
<li>Act as the operational interface between markets and PME departments, ensuring coordinated implementation of initiatives across Sales, Marketing, PR &amp; Business Development.</li>
<li>Support Head of Region in all strategic and planning topics related to their assigned markets.</li>
<li>Maintain continuous oversight of market dynamics and proactively escalate risks, structural issues and opportunities. Represent their markets' interest within PME.</li>
</ul></div></div></div></div><div><div><h2 class="jobSectionHeader"><p>Qualifications</p><b>Qualifications</b><b>Qualifications</b><b>
</b></h2><div><div><ul><li>Degree in Business Administration, Automotive, Economics or other relevant field of Education.</li>
<li>&gt;5 years experience in relevant function within premium/Luxury automotive, in wholesale level or Retail organizations.</li>
<li>International work experience required.</li>
<li>Excellent understanding of automotive business KPI.</li>
<li>Advanced in Microsoft office applications.</li>
<li>High level of proficiency in spoken and written English, Arabic, French or German are an advantage.</li>
<li>Cultural sensitivity, strong interpersonal skills, ambitious, creative and self organized, persuasiveness (implementation of objectives).</li>
<li>Self motivator and willingness of extensive travelling within their assigned Markets.</li>
</ul></div></div></div></div></div><div><div><div><h2 class="jobSectionHeader"><p>At a Glance</p><b>At a Glance</b><b>At a Glance</b><b>
</b></h2>
<div><div><p>Porsche Middle East and Africa FZE continues to go from strength to strength. We are constantly pushing ourselves further as we strive to achieve our goals, year after year. In doing so, we have not only grown in success, but also in numbers, so we are looking for more Porsche fans to join our ever-growing team. If you think you have it in you, we&rsquo;d love to know your story.</p></div></div>
</div></div></div>
<div><div><div><h2 class="jobSectionHeader"><p>How to apply?</p><b>How to apply?</b><b>How to apply?</b><b>
</b></h2>
<div><div><p>Please submit your application via: Area Manager -Sales Application | Porsche ME Careers</p></div></div>
</div></div></div>
</div><div><div><div><div>Apply now at: https://porsche-jobs.nathanhr.com/job/area-manager-sales-3: https://porsche-jobs.nathanhr.com/job/area-manager-sales-3</div></div></div></div></div>

Area Manager

Thales

<div>
 Location: Abu Dhabi, United Arab Emirates
 <br/>
 <br/>
 Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world&rsquo;s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.
 <br/>
 <br/>
 Thales has built a presence in the United Arab Emirates for over 35 years, and today has over 300 employees. Thales in the UAE is part of our Middle East business that has 1,800 people across Egypt, Iraq, Kuwait, KSA, Lebanon, Oman, Pakistan, Qatar and UAE. Together we delivered technology for the Dubai metro, the longest driverless metro network in the world and a fare collection system that processes up to 250,000 transactions per day. We make UAE a safer place by providing secure electronic payment solutions, cyber security systems and communications as well as security systems for Dubai International Airport and air traffic management and navigation systems for Abu Dhabi&rsquo;s airport.
 <br/>
 <br/>
 Thales AGS Trading is a specialized division within the Thales Group, operating in the aviation aftermarket with a core focus on Used Serviceable Material (USM). AGS Trading aims to deliver a premium service solution, which offers airlines, MROs, and other aviation stakeholders, a cost-effective solution to maintain their fleet in operational condition by selling serviceable high-quality aircraft components for commercial programs.
 <br/>
 <br/>
 Operating in a fast-paced and competitive trading environment, AGS Trading team leverages data to drive agility, efficiency, and customer satisfaction.
 <br/>
 <br/>
 This position of Enterprise Data Lead is based in Abu Dhabi, UAE and reports to the General Manager of AGS Trading.
 <br/>
 <br/>
 The position owner will:
 <br/>
 <br/>
 <ul>
  <li>
   Work closely with procurement, supply chain, finance, sales, compliance, and IT, as well as with external vendors and implementation partners.
  </li>
 </ul>
 <ul>
  <li>
   Act as the central point of accountability for the Thales AGS Trading data ecosystem, covering ERP administration, data platforms, data analytics, integrations, and governance:
  </li>
  <ul>
   <li>
    Overseeing of system configuration, user access, and data integrity, while coordinating with ERP vendor technical support to resolve incidents, deploy fixes, and manage upgrades
   </li>
   <li>
    Ensuring smooth change management through UAT, testing, and compliance with internal controls.
    <br/>
    <br/>
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <ul>
  <li>
   Engage stakeholders to understand priorities, translate them into scalable solutions, and ensure the timely delivery of reliable insights.
  </li>
  <ul>
   <li>
    Driving cross-functional collaboration to align data initiatives with business outcomes, strengthen governance and data quality.
   </li>
   <li>
    Promotion of continuous improvement through automation, knowledge sharing, and best practices.
    <br/>
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Roles &amp; Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Acting as the strategic owner of enterprise data systems, ensuring all platforms are maintained and evolved in alignment with business requirements. Provide leadership in shaping the overall data ecosystem and driving its continuous improvement.
  </li>
  <li>
   Overseeing ERP administration
  </li>
  <ul>
   <li>
    Manage user access controls, cloud-based system configurations, and data extraction using SQL queries across key modules (Inventory Management, Accounting, Sales, Procurement, Repair, etc.).
   </li>
   <li>
    Build and maintain Event Managers within the ERP that send timely alerts and notifications to relevant users.
   </li>
   <li>
    Build and maintain custom ERP forms (such as Customer Quote, Sales Order Acknowledgment, Purchase Order, Financial Invoice, Custom Invoice etc.) that are actively used by relevant teams during day-to-day operations.
   </li>
   <li>
    Use the Screen Editor tool to apply regulations and field-level controls within ERP that ensure the system interface aligns with business requirements.
   </li>
   <li>
    Verify bulk data accuracy and perform imports into the ERP,
   </li>
   <li>
    Actively collaborate with the Technical Support team to resolve critical issue in a timely manner.
    <br/>
    <br/>
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <ul>
  <li>
   Collaboration with internal cross-functional stakeholders to gather business requirements, translate them into data driven solutions that supports operational excellence and strategic goals.
  </li>
  <li>
   Designing, developing, enhancing, and maintenance of:
  </li>
  <ul>
   <li>
    Automated pipelines (using SQL/Python) and workflows to fetch and integrate raw data from multiple sources in real time into various reports and decision-making tools.
   </li>
   <li>
    Dashboards and predictive models that translate complex data into insights, which provide decision-making, cross-functional support.
   </li>
  </ul>
  <li>
   Creation and maintenance of comprehensive documentation, training materials, and structured knowledge repositories to enable smooth adoption of PBI reports and dashboards. Delivery of training sessions and knowledge transfer programs to build capability and ensure business continuity.
  </li>
  <li>
   Leading Procurement Campaigns and FMV Analytics by managing end-to-end campaign activities including launching campaigns, consolidating and cleaning supplier responses, updating dashboard with validated data, and applying advanced analytical model forecast FMV. Import campaign data and FMV outputs into the ERP within relevant modules/fields to ensure seamless integration and visibility for the users.
  </li>
  <li>
   Leading digital transformation and modernization initiatives (AGS Trading Marketplace &amp; Cloud Migration) to improve processes efficiency ensure data security, workflow optimization, and automation.
  </li>
  <li>
   Collaboration with:
  </li>
  <ul>
   <li>
    Trade Compliance, Export Control department and CRM tech support team to ensure full compliance across Trading operations (Company/PN validation and approval).
   </li>
   <li>
    IS/IT Team to safeguard Thales IT policies and regulatory requirements while mitigating risks associated with data integrity and security.
   </li>
  </ul>
  <li>
   Overseeing data quality frameworks by establishing clear processes within ERP ensuring clean and reliable data
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s or master&rsquo;s degree in data science, Computer Science, Engineering, or related field.
  </li>
  <li>
   8&ndash;10 years of professional experience in data engineering, ERP systems, and data analytics.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Skills:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Languages &amp; Frameworks: Python, SQL, PySpark, DAX
  </li>
  <li>
   Data Engineering: ETL Pipelines, Data Modeling, Data Integration, API (REST/GraphQL), Talend
  </li>
  <li>
   Databases: Oracle, SQL Server
  </li>
  <li>
   Business Intelligence: Power BI, Tableau
  </li>
  <li>
   ERP Systems: Oracle-based ERP (Quantum Control) &ndash; Configuration, Administration, and Integration
  </li>
  <li>
   Cloud Platforms: Microsoft Azure
  </li>
  <li>
   Advanced Analytics: Predictive Modeling, Statistical Analysis, Machine Learning Algorithms
  </li>
  <li>
   Automation &amp; Tools: Power Automate, Event Manager
  </li>
  <li>
   Data Governance: Data Quality Management, Validation Rules
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong understanding of procurement, supply chain, finance, and sales functions
  </li>
  <li>
   Ability to bridge business requirements with technical solutions
  </li>
  <li>
   Excellent stakeholder engagement, communication, and presentation skills
  </li>
  <li>
   Result-oriented mindset with the ability to deliver under pressure and tight deadlines
  </li>
  <li>
   Demonstrated experience working in diverse, cross-functional, and multicultural Team
  </li>
  <li>
   Experience in the aerospace industry or trading domain is an advantage
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!
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Enterprise Data Lead

Explore 170+ Director supply chain middle east in United Arab Emirates this April. Find roles across top companies and apply now to boost your career.