customer service representative Jobs in Dubai

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dispute resolution specialist

Charterhouse Middle East

<div>
 
 
 Competitive Salary
 
 
 
 
 
 
 Charterhouse is currently working with a leading international firm that is looking to expand their Commercial Dispute Resolution team with a Senior Associate. This role will be based in their Dubai office.
 
 
 
 
 
 The Senior Dispute Resolution Associate will be a part of a growing international team, working with some of the most prominent Disputes Partners in the region. The Senior Associate will be involved in a broad mix of commercial disputes, including arbitration, litigation, and investigations. In addition, the Senior Associate will be advising on a wide range of sectors, which include banking &amp; finance, corporate, disputes with regard to FS entities, as well as energy and infrastructure.
 
 
 
 
 
 Our client is looking to recruit candidates with 6+ years&rsquo; PQE. The successful candidate will join a supportive, high-performing team, working on high-caliber matters with access to outstanding mentorship. Regional experience and proficiency in Arabic are not prerequisites for this role. The firm is also open to relocation for the ideal candidate.
 
</div>

Senior Dispute Resolution Associate

noon

<div>
 
 
 About noon
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for a Dispute Resolution Manager who can help us move even faster.
 
 
 
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 What you'll do:
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 
 
 
 
 The Dispute Resolution Manager will lead and oversee complex customer disputes including on-demand e-commerce business units. The role ensures fair, timely, and compliant resolutions that balance customer experience with business interests. The position requires bilingual communication (English &amp; Arabic) and direct customer calling for escalated or high-impact cases to ensure clarity, empathy, and trust.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage end-to-end dispute resolution for issues related to delayed, missing, incorrect, or refunded orders across GCC markets.
 </li>
 <li>
 Call customers directly for escalated or sensitive cases to ensure accurate understanding and satisfactory closure.
 </li>
 <li>
 Develop and enforce SOPs and decision frameworks to ensure fair and consistent dispute handling.
 </li>
 <li>
 Collaborate with Operations, Payments, Legal, and Tech teams to address root causes and implement corrective actions.
 </li>
 <li>
 Track dispute volumes, SLA adherence, and quality to drive efficiency and continuous improvement.
 </li>
 <li>
 Review and resolve high-value, complex, or regulatory cases requiring senior oversight.
 </li>
 <li>
 Lead, coach, and support a team of dispute specialists to strengthen communication capabilities.
 </li>
 </ul>
 
 
 
 
 
 What you'll need:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any stream
 </li>
 <li>
 6&ndash;10 years of experience in Customer Service or Operations, with at least 3 years in dispute, escalations, or complaints management.
 </li>
 <li>
 Prior experience in quick commerce, food delivery, or normal e-commerce, are strongly preferred.
 </li>
 <li>
 Bilingual proficiency in English and Arabic (spoken and written) is mandatory.
 </li>
 <li>
 Excellent communication, negotiation, and decision-making skills.
 </li>
 <li>
 Strong understanding of GCC market operations and local regulations (UAE, KSA).
 </li>
 <li>
 Proficiency in Excel/Google Sheets
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Customer-first and resolution-focused approach
 </li>
 <li>
 Empathy and strong conflict management skills
 </li>
 <li>
 Data-driven and analytical problem solving
 </li>
 <li>
 Sound judgment under pressure
 </li>
 <li>
 Stakeholder collaboration and influence
 </li>
 <li>
 Continuous improvement mindset
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
</div>

Dispute Resolution Manager

Ankura

Support all aspects of dispute resolution and forensic accounting engagements, primarily damages assessments, valuations, and financial investigations.
Research and analysis of both dispute-specific and third-party information, including financial statements.
Preparing and reviewing detailed financial models in Microsoft Excel, including preparing DCF models.
Drafting written reports and other deliverables.
Managing client expectations and job administration.
Developing an external network of clients and business contacts and identifying business development opportunities.
Responsibilities:
<ul>
 <li>Support all aspects of dispute resolution and forensic accounting engagements, primarily damages assessments, valuations, and financial investigations.</li>
 <li>Research and analysis of both dispute-specific and third-party information, including financial statements.</li>
 <li>Preparing and reviewing detailed financial models in Microsoft Excel, including preparing DCF models.</li>
 <li>Drafting written reports and other deliverables.</li>
 <li>Managing client expectations and job administration.</li>
 <li>Developing an external network of clients and business contacts and identifying business development opportunities.</li>
</ul>

Senior Associate, Disputes & Economics

A&F Auto Repair

About UsWelcome to Battmobile, UAE&rsquo;s leading onsite auto services provider with a fleet of over 40 vehicles and technicians available 24x7. We take pride in being the number one onsite auto services provider in UAE, serving over 150,000 happy customers. Our services include emergency and preventive car care at customers' locations and at our service center in Al Quoz.Job SummaryThis is a full-time on-site Conflict Resolution Specialist role located in Dubai at Battmobile. The Conflict Resolution Specialist will be responsible for managing and resolving conflicts between customers, technicians, and other stakeholders, ensuring smooth operations and customer satisfaction on a day-to-day basis.Key Responsibilities:<ul><li>Dispute Resolution &amp; Collaboration with Departments:</li><li>Act as the primary contact for customers facing conflicts or issues regarding battery, if the issue is escalated from the CC.</li><li>Investigate and analyze customer complaints to identify underlying causes.</li><li>Work closely with customer service, product development, and other relevant departments to address and resolve customer conflicts.</li><li>Provide feedback to improve products/services based on customer feedback.</li><li>Identify recurring issues and recommend improvements to processes or products to prevent future conflicts.</li><li>Collaborate with teams to implement preventive measures.</li><li>Maintain open lines of communication with customers throughout the resolution process.</li><li>Follow up with customers after conflict resolution to ensure satisfaction and gather feedback.</li><li>Negative Google reviews management:</li><li>Handling company-wide negative reviews management.</li></ul>Qualifications and Skills:The ideal candidate for the Customer Conflict Resolution Manager role should possess strong interpersonal skills, a keen ability to analyze situations objectively, and a commitment to finding fair and satisfactory resolutions.Benefits<ul><li>Company Visa</li><li>Paid Leave &amp; Airfare</li><li>Medical Insurance</li></ul>How to Apply:If you are passionate about automotive care and possess the skills required for this position, we invite you to apply by sending your resume and a cover letter detailing your relevant experience to recruiter@battmobile.ae Please include the position title in the subject line of your email. We look forward to hearing from you!Job Type: Full-time

Customer Escalation Specialist

Motei & Associates

Your Role 
 <div>
 <ul> <li>Handle online courts proceedings in the UAE.</li> <li>Advise and handle commercial, civil, and real estate, employment and family disputes before local courts.</li> <li>Advise and handle property sale and purchase, and rental disputes before courts and RDC.</li> <li>Handle all administrative works before judicial organizations.</li> <li>Conduct continuous legal research and prepare articles and commentary notes on laws in the UAE.</li> </ul> </div>
 <div>
 Qualifications </div>
 <div>
 <ul> <li>Bachelor s degree from reputable Egyptian university (English Section). Masters will be an advantage.</li> <li>You are a member of the Egyptian Bar.</li> <li>You have proven experience in dispute resolution in and outside the UAE.</li> <li>You have excellent writing skills and possess good command of English.</li> <li>You are open-minded, motivated, flexible, capable of working independently, and eager to develop yourself.</li></ul></div>

English/Arabic Junior Litigation Lawyer

ignite selection

Our client is a global law firm who provide the world's preeminent corporations and financial institutions with a full business law service.The role requires an experienced lawyer who is able to work to a high standard and accept a high degree of responsibility in leading matters and maintaining client contact. Requirements <ul><li>Excellent academic background</li><li>4 to 6 years PQE</li><li>Insurance experience from a top-tier law firm</li><li>Qualified as a solicitor in England & Wales (although candidates with experience in certain other jurisdictions will also be considered)</li><li>Proactive and self-starting individual</li><li>Excellent oral and written communication skills</li><li>Strong commercial awareness</li><li>A flexible approach to work and be open to working in a multi-disciplinary team</li><li>Client facing experience is preferable</li><li>Experience of taking a lead associate role on matters, together with responsibility for supervision of more junior team members</li><li>Communicate effectively on both a practical and intellectual level and be an active listener</li><li>Demonstrate an aptitude for dealing with complex and intricate transactions involving multiple jurisdictions and that require a more creative approach</li><li>Have an interest in, and an aptitude for, developing the firm's business, and a willingness to assist in the development of client relationships through meetings, presentations, producing know-how and other business development initiatives.</li></ul>Our client offers a very completive tax free salary, family benefits package and excellent bonus scheme. They are also offering a long term career opportunity to grow within the company and the opportunity to work on premium dispute resolution work.<img src="https://www.jobg8.com/Tracking.aspx?Lpr6zL7TZREcDi544D37%2fCkfehvuur%2fky" width="0" height="0" />

Associate - Dispute Resolution

J.S. Held

<div>Company Description 
Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?
J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high stakes matters demanding urgent attention, staunch integrity, proven experience, clear-cut analysis, and an understanding of both tangible and intangible assets. The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations. 
Job Description 
The Candidate will primarily be involved in delivering claims consulting and dispute resolution services to our clients.
An individual is required who can show initiative, perform advanced data research, manage client relations and deliver to tight deadlines. This role will involve frequent client interaction and will require the successful candidate to prepare and make presentations to communicate results. It is preferred that the individual has previous experience in providing consultancy services on substantial and/or complex disputes in quantum related matters. The candidate may be supporting lead experts in formal dispute processes. They should be able to demonstrate experience in writing expert reports to a high level and have strong industry experience.
We anticipate that the successful candidate will have a good academic record and be able to demonstrate how they have distinguished themselves within their chosen field. They will be expected to work collaboratively with the team and deliver commissions under high pressure and to the client&rsquo;s satisfaction. We expect the individual will be able to contribute to business development through networking and marketing activities.
Job Responsibilities<ul><li>
Select appropriate analysis methodologies with guidance of manager, assist in Stage 1 commission reviews and identifying claim strategy</li><li>
Demonstrate ability to deliver concise and compelling event chronologies, draft completed sections of Claim Reports in your 1st Language</li><li>
Utilise appropriate structure and format of Report</li><li>
Peer review, critique and edit all subordinates work involved in commission</li><li>
Manage allocated staff on any given assignment, mentor junior staff</li><li>
Provide real time feedback on work product and other activities to allocated resources and upstream to manager, ensure allocated Commission elements are completed on time and on budget</li><li>
Assist in preparation of bi-weekly reports to client, ensure team timesheets are timely and accurate.</li><li>
Ensure Invoicing is timely and accurate and assist accounts team in recovering payment of fees.</li><li>
Engage in BD activities as requested by the BD Director, willing to draft articles for publishing</li><li>
Regularly attend marketing &amp; networking events</li><li>
Proactively assist in seeking out new work opportunities for the business</li></ul> 

Qualifications 
Qualifications<ul><li>
1st degree in construction or engineering subject</li><li>
2nd degree in legal or construction management subject</li><li>
Some training in dispute resolution matters</li></ul>
Required experience<ul><li>
5 years+ period of employment in leading international contracting organisation or owner organisation with international project portfolio</li><li>
3 years + period of employment delivering consulting services or high end internal claims preparation / defence experience</li><li>
Relevant claim preparation / defence experience</li><li>
Awareness of importance of work winning and client network</li></ul> 

Additional Information 
Some of the Benefits We Have Include
J.S. Held understands all of our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our team&rsquo;s needs.<ul><li>Our flexible work environment allows employees to work remotely when needed</li><li>Generous Annual Leave Policy</li><li>Comprehensive Medical Insurance</li></ul>
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
By submitting your application, you acknowledge that you have read the J.S. Held Online Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as required and described therein.
Please explore what we&rsquo;re all about at www.jsheld.com.
EEO and Job Accommodations
We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal!
J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
#LI-IM1</div>

Director

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