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duty manager

The Ned Hotel

<div></div><div><div><div><div><div><div>DOHA</div></div><div><div>
Duty Manager</div></div><div><div>
Full Time</div></div><div><div>
SALARY RANGE<div>
Competitive</div></div></div></div></div></div><div><div><div>
Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned&rsquo;s Club, a private members&rsquo; club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool. 
JOB PURPOSE:
As Duty Manager, you will be the key point of contact for guests and staff during your shift, ensuring seamless operations throughout the hotel. You&rsquo;ll embody our commitment to exceptional service, resolve guest issues with poise, and lead by example to uphold the highest standards of hospitality. 
RESPONSIBILITIES:<ul><li>
Supervise daily hotel operations and coordinate between departments</li><li>
Act as the Manager on Duty, responding to guest concerns and emergencies</li><li>
Ensure exceptional guest service is consistently delivered</li><li>
Support front office, concierge, housekeeping, and F&amp;B teams as needed</li><li>
Maintain a visible presence in the lobby and guest areas</li><li>
Handle VIP arrivals and special requests with discretion and professionalism</li><li>
Ensure compliance with brand standards, health &amp; safety regulations, and service protocols</li></ul> 
QUALIFICATIONS &amp; COMPETENCIES:<ul><li>
Previous experience in a similar role within a 4- or 5-star luxury hotel</li><li>
Excellent leadership and communication skills</li><li>
Calm under pressure with strong problem-solving abilities</li><li>
A genuine passion for guest service and a proactive approach</li><li>
Knowledge of hotel software systems (e.g., Opera, PMS)</li><li>
Flexibility to work shifts, weekends, and holidays</li></ul> 
WHAT&rsquo;S IN IT FOR YOU?<ul><li>
One of the most iconic place to be and work</li><li>
Amazing learning and development program</li><li>
Discounted rates at The Ned Doha</li><li>
Fantastic career growth opportunities</li></ul> 
At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. 
Apply today and join us as a Duty Manager! 
#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed</div></div></div></div>

Duty Manager

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 The Duty Manager at Raffles Doha is a highly motivated, service-oriented professional responsible for supervising daily hotel operations during assigned shifts, ensuring smooth delivery of luxury guest experiences, and upholding the highest service standards in line with the Raffles brand. This role acts as the senior operational contact in the absence of senior managers and ensures managerial presence across all shifts.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Act as the main point of contact for guest concerns, requests, and complaint resolution, ensuring personalized and prompt service
 </li>
 <li>
 Handle VIP arrivals, special requests, and guest feedback with professionalism and discretion
 </li>
 <li>
 Monitor guest experience across the property via regular walkthroughs of public areas and service zones
 </li>
 <li>
 Supervise and coordinate front office teams (Front Desk, Concierge, Butler Services) and other operational departments during shifts
 </li>
 <li>
 Ensure adherence to brand standards, service protocols, and inter-departmental communication practices
 </li>
 <li>
 Maintain managerial presence across all shifts, including covering night operations when necessary
 </li>
 <li>
 Lead, coach, and mentor junior staff, driving a culture of excellence and accountability
 </li>
 <li>
 Conduct briefings, maintain follow-ups, and support new team member onboarding
 </li>
 <li>
 Monitor daily occupancy, arrivals, departures, and readiness for high-profile guests and special events
 </li>
 <li>
 Track upsell opportunities and incremental revenue initiatives; maintain related records
 </li>
 <li>
 Approve discounts, rebates, and complimentary allowances in line with hotel policy
 </li>
 <li>
 Manage incidents, emergency situations, and ensure all health &amp; safety standards are followed
 </li>
 <li>
 Ensure compliance with OH&amp;S and emergency protocols while fostering a safe environment
 </li>
 <li>
 Work closely with Assistant Front Office Manager (AFOM), Front Office Manager (FOM), Director of Rooms, and other department heads on all operational matters
 </li>
 <li>
 Maintain seamless coordination across departments for guest service delivery
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Degree in Hospitality/Tourism or related field
 </li>
 <li>
 Minimum 3&ndash;5 years&rsquo; relevant experience, with at least 2 years in a supervisory or managerial role within luxury hotel operations
 </li>
 <li>
 Excellent English communication skills; Fluency in additional languages is an advantage
 </li>
 <li>
 Excellent leadership, organizational, and communication skills
 </li>
 <li>
 Strong guest engagement and problem-solving mindset
 </li>
 </ul>
</div>

Raffles

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
The Duty Manager at Raffles Doha is a highly motivated, service-oriented professional responsible for supervising daily hotel operations during assigned shifts, ensuring smooth delivery of luxury guest experiences, and upholding the highest service standards in line with the Raffles brand. This role acts as the senior operational contact in the absence of senior managers and ensures managerial presence across all shifts.
Key Responsibilities<ul><li>
Act as the main point of contact for guest concerns, requests, and complaint resolution, ensuring personalized and prompt service</li><li>
Handle VIP arrivals, special requests, and guest feedback with professionalism and discretion</li><li>
Monitor guest experience across the property via regular walkthroughs of public areas and service zones</li><li>
Supervise and coordinate front office teams (Front Desk, Concierge, Butler Services) and other operational departments during shifts</li><li>
Ensure adherence to brand standards, service protocols, and inter-departmental communication practices</li><li>
Maintain managerial presence across all shifts, including covering night operations when necessary</li><li>
Lead, coach, and mentor junior staff, driving a culture of excellence and accountability</li><li>
Conduct briefings, maintain follow-ups, and support new team member onboarding</li><li>
Monitor daily occupancy, arrivals, departures, and readiness for high-profile guests and special events</li><li>
Track upsell opportunities and incremental revenue initiatives; maintain related records</li><li>
Approve discounts, rebates, and complimentary allowances in line with hotel policy</li><li>
Manage incidents, emergency situations, and ensure all health &amp; safety standards are followed</li><li>
Ensure compliance with OH&amp;S and emergency protocols while fostering a safe environment</li><li>
Work closely with Assistant Front Office Manager (AFOM), Front Office Manager (FOM), Director of Rooms, and other department heads on all operational matters</li><li>
Maintain seamless coordination across departments for guest service delivery</li></ul> 

Qualifications 
<ul><li>
Degree in Hospitality/Tourism or related field</li><li>
Minimum 3&ndash;5 years&rsquo; relevant experience, with at least 2 years in a supervisory or managerial role within luxury hotel operations</li><li>
Excellent English communication skills; Fluency in additional languages is an advantage</li><li>
Excellent leadership, organizational, and communication skills</li><li>
Strong guest engagement and problem-solving mindset</li></ul></div>

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 We are seeking a proactive and guest-focused Duty Manager, you will act as the face of the luxury 5* hotel, ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problem-solving skills will be critical in maintaining our reputation for outstanding hospitality.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring a prompt and satisfactory resolution.
 </li>
 <li>
 Oversee day-to-day operations ,Shifts particularly during peak hours, and ensure smooth coordination across departments.
 </li>
 <li>
 Lead and inspire the front desk, concierge, and guest services teams to deliver exceptional service.
 </li>
 <li>
 Handle escalated guest issues with professionalism and empathy.
 </li>
 <li>
 Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
 </li>
 <li>
 Prepare and monitor accounts ensures correct account procedures are followed.
 </li>
 <li>
 Assist in training and mentoring staff to uphold the highest hospitality standards.
 </li>
 <li>
 Manage VIP 5* guest experiences, ensuring personalized service and attention to detail.
 </li>
 <li>
 Ensure compliance with hotel policies, procedures, and standards.
 </li>
 <li>
 Prepare shift reports and communicate relevant details to the management team.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Qualifications
 
 
 Degree in Hospitality Management or similar
 
 
 <ul>
 <li>
 Work experience in Middle East in a 4-5 star hotels
 </li>
 <li>
 Work experience in supervisory roles in Front Office
 </li>
 <li>
 Excellent command of English language (both Oral and Written).
 </li>
 <li>
 Arabic language will be an advantage
 </li>
 <li>
 Knowledge of the OPERA Cloud system
 </li>
 <li>
 Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
 </li>
 <li>
 Must be able to work well under pressure in a fast paced and constantly changing environment.
 </li>
 </ul>
</div>

ASMACS QATAR

FM DUTY MANAGERQualifications<ul><li>10 years as Soft Service Duty Manager in airports/mall /hotels/hospitals/buildings </li><li>Bachelor's Degree </li></ul>Salary: 18000-21000 QR packageJob Type: Full-timePay: QAR18,000.00 - QAR21,000.00 per monthApplication Question(s):<ul><li>did you apply with any FMM company hiring before?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Soft Service Manager in Facility Management companies: 10 years (Required)</li></ul>Work Location: In person

FM DUTY MANAGER

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25201765
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Sheraton Grand Doha Resort &amp; Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Supporting Property Operations and Guest Relations Needs
 
 
 
 <ul>
 <li>
 Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
 </li>
 <li>
 Communicates any variations to the established norms to the appropriate department in a timely manner.
 </li>
 <li>
 Sends copy of MOD report to all departments on a daily basis.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 <li>
 Ensures compliance with all policies, standards and procedures.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 
 
 </li>
 </ul>
 
 Supporting Profitability Goals
 
 
 
 <ul>
 <li>
 Understands and complies with loss prevention policies and procedures.
 </li>
 <li>
 Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
 </li>
 <li>
 Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
 
 
 </li>
 </ul>
 
 Managing The Guest Experience
 
 
 
 <ul>
 <li>
 Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Provides immediate assistance to guests as requested.
 </li>
 <li>
 Serves as a leader in displaying outstanding hospitality skills.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Ensures employees understand customer service expectations and parameters.
 </li>
 <li>
 Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Participates in the development and implementation of corrective action plans to improve guest satisfaction.
 </li>
 <li>
 Records guest issues in the guest response tracking system.
 
 
 </li>
 </ul>
 
 Assisting Human Resources Activities
 
 
 
 <ul>
 <li>
 Participates as needed in the investigation of employee and guest accidents.
 </li>
 <li>
 Observes service behaviors of employees and providing feedback to individuals.
 </li>
 <li>
 Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 </li>
 <li>
 Ensures employees are cross-trained to support successfully daily operations.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
 </li>
 <li>
 Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
</div>

Sapphire Plaza Hotel

WE ARE HIRING | Duty Manager Job Type: Full-timeSapphire Plaza Hotel is currently looking for an experienced Duty Manager to join our team.Job Responsibilities:<ul><li>Oversee daily hotel operations and ensure smooth front-of-house and back-of-house coordination</li><li>Act as the Manager on Duty and handle guest concerns, complaints, and special requests professionally</li><li>Ensure high standards of guest service and compliance with hotel policies and procedures</li><li>Supervise and support staff during assigned shifts, ensuring proper staffing and performance</li><li>Coordinate with Front Office, Housekeeping, Engineering, and Security departments</li><li>Prepare shift reports and report any incidents or operational issues to Management</li><li>Ensure safety, security, and cleanliness standards are consistently maintained.</li></ul>Qualifications &amp; Requirements:<ul><li>Relevant Experience as Duty Manager in 4-5 Star Hotel (Mandatory)</li><li>Strong knowledge of Hotel Operations and Guest Relations</li><li>Excellent communication and leadership skills</li><li>Male | Arab Speaker</li><li>Can Join Immediately</li></ul>Job Type: Full-timePay: From QAR3,000.00 per month

Hotel Arabic Duty Manager

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Hotel Arabic Duty Manager