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Mandarin Oriental Hotel Group

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Duty Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Front Office Department, the Duty Manager is responsible for supervising all areas and activities pertaining to the guest services operation and all-around hotel activities. Direct and manage Front Office in absence of the Front Office Manager and assist the Assistant Front Office Manager. The Duty Manager reports to the Front Office Manager.

As a Duty Manager, you will be responsible for the following duties:
<ul>
<li>Support and assist all Front Office sections.</li>
<li>Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.</li>
<li>Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.</li>
<li>Check all correspondence of the day&rsquo;s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.</li>
<li>Control room availability for walk-ins and establish accountability for guests departure dates and times.</li>
<li>Follow up with Housekeeping for any unresolved room discrepancies.</li>
<li>Maintain reservation procedures and same day arrivals.</li>
<li>Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.</li>
<li>Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.</li>
<li>Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.</li>
<li>Ensures that all departmental information is kept accurately and up to date.</li>
<li>Promotes in house sales and facilities to maximize hotel revenues.</li>
<li>Understand and carries out duties in line with Hotel Emergency Procedures.</li>
<li>Inspects Front and Back of house for cleanliness, Health &amp; Safety and reports any faults to concerned departments.</li>
<li>Inspect guestrooms on a daily basis.</li>
<li>Co-ordinate/Assist security personnel in all related matters.</li>
<li>Respond promptly to any operational requests from Front Office and other hotel departments.</li>
<li>Attends to referred and unsolved problematic situations.</li>
<li>Co-ordinate and assist with accommodation and transportation of guests in overbooked situations.</li>
<li>Completes VIP, delegations and group leaders welcome and farewell as appropriate.</li>
<li>Conduct efficient hand-over during shift changes.</li>
</ul>
As a Duty Manager, we expect from you:
<ul>
<li>High school diploma or suitable equivalent</li>
<li>Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus</li>
<li>Well-groomed, professional appearance</li>
<li>Outstanding written and verbal communication skills in English</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Duty Manager

Modon

<div>
 
 
 Job Purpose
 
 
 
 To oversee and ensure smooth day-to-day operations of the Velodrome, combining administrative, financial, and technical responsibilities with strong leadership and customer service delivery. The Duty Manager will ensure the highest safety standards, operational readiness, and customer care while supporting the development of sport programs, events, and community initiatives.
 
 
 
 Key Responsibilities
 
 
 
 
 Operations &amp; Administrative Support
 
 
 <ul>
 <li>
 Provide business, administrative, and operational support to the Management Team.
 </li>
 <li>
 Assist the Operations Manager in supervising the Customer Service Team.
 </li>
 <li>
 Oversee accuracy of the Velodrome&rsquo;s advertised programmes and booking systems.
 </li>
 <li>
 Monitor and update the venue&rsquo;s Quality Management System (QMS), ensuring all policies, procedures, NOPs, and Risk Assessments are current, reviewed annually, and correctly filed.
 </li>
 <li>
 Generate operational and performance reports and presentations, including financial, sustainability, safety, and event updates.
 </li>
 <li>
 Manage administrative tasks linked to recruitment, onboarding, training, attendance, and sickness records.
 </li>
 <li>
 Ensure venue check sheets, paperwork, and record-keeping are maintained, accurate, and up to date.
 </li>
 <li>
 Support planning, setup, and execution of local, national, and international events, ensuring venue readiness.
 </li>
 <li>
 Manage incident and emergency response, coordinating with medical teams, and ensure proper post-incident reporting.
 </li>
 </ul>
 
 
 Finance
 
 
 <ul>
 <li>
 Handle purchase orders, invoice processing, and follow-up on payments.
 </li>
 <li>
 Manage membership payments, bookings, and revenue collection before events.
 </li>
 <li>
 Support Managers with hire agreements, contracts, and invoicing.
 </li>
 <li>
 Follow financial and banking procedures, investigating and reporting discrepancies.
 </li>
 <li>
 Assist with financial reporting, monthly performance reports, and end-of-year financial processes.
 </li>
 </ul>
 
 
 Operational Systems &amp; Technical Support
 
 
 <ul>
 <li>
 Oversee customer bike storage operations and rental equipment maintenance.
 </li>
 <li>
 Monitor session sales, identify underperforming programmes, and coordinate adjustments with the Head Coach.
 </li>
 <li>
 Serve as a lead user for IT/software systems supporting bookings, memberships, and performance tracking.
 </li>
 <li>
 Collate and analyse data on customer participation, KPIs, membership growth, and session utilization.
 </li>
 <li>
 Support event technology, including timing systems, scoreboards, and digital signage.
 </li>
 <li>
 Create analytical reports using authorized software to support on-site services and internal teams.
 </li>
 <li>
 Update and maintain booking data and session schedules in coordination with Sport Manager.
 </li>
 </ul>
 
 
 Marketing &amp; Communications
 
 
 <ul>
 <li>
 Contribute to the venue&rsquo;s social media presence, creating posts and engaging with the cycling community.
 </li>
 <li>
 Ensure customer marketing emails, newsletters, and travel updates are timely and accurate.
 </li>
 <li>
 Maintain the venue&rsquo;s website, updating session schedules and events calendar.
 </li>
 <li>
 Update riders&rsquo; completed track accreditations in the system.
 </li>
 <li>
 Assist with content updates on digital signage throughout the venue.
 </li>
 </ul>
 
 
 Customer Service Excellence
 
 
 <ul>
 <li>
 Support setup and execution during major events, including safety protocols.
 </li>
 <li>
 Lead by example to ensure top-quality customer service and safe, cost-effective operations.
 </li>
 <li>
 Handle visitor communication, feedback, and complaints professionally.
 </li>
 <li>
 Track and respond to customer feedback, manage CRM data, and ensure effective phone and survey responses.
 </li>
 <li>
 Supervise Customer Service team interactions with visitors and contractors.
 </li>
 <li>
 Monitor call volumes and support reception as needed.
 </li>
 <li>
 Promote inclusivity and accessibility initiatives, including support for People of Determination.
 </li>
 <li>
 Track customer satisfaction trends and propose service improvements.
 </li>
 </ul>
 
 
 Compliance &amp; Governance
 
 
 <ul>
 <li>
 Ensure operations follow Modon&rsquo;s and Venue&rsquo;s policies, procedures, Health &amp; Safety, Equality standards, Financial Regulations, and Environmental Policies.
 </li>
 <li>
 Support internal and external audits with accurate records and corrective actions.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Related business qualification (Essential): Bachelor&rsquo;s degree or Postgraduate diploma.
 </li>
 <li>
 Fluent in English (other languages are a plus).
 </li>
 <li>
 Cycling Coaching Qualifications or technical qualifications are preferred.
 </li>
 <li>
 Health and Safety Certification.
 </li>
 <li>
 First Aid at Work and Defibrillator training preferred.
 </li>
 <li>
 Event management and/or venue operations qualifications are an advantage.
 </li>
 </ul>
 
 
 Experience &amp; Competencies
 
 
 <ul>
 <li>
 3&ndash;6 years of experience in business support, administrative roles, or operations.
 </li>
 <li>
 Strong leadership and people management skills, including supervising staff and line management.
 </li>
 <li>
 Experience in UAE/Gulf region preferred.
 </li>
 <li>
 Budgeting and financial administration experience, including bookkeeping, cash handling, and invoice processing.
 </li>
 <li>
 Proven experience in customer service, CRM management, and handling feedback or complaints.
 </li>
 <li>
 Experience working with internal &amp; external contractors.
 </li>
 <li>
 Knowledge of operational systems, IT/software for bookings and memberships, and event technology.
 </li>
 <li>
 Experience planning, setting up, and executing events and venue activities.
 </li>
 <li>
 Excellent Health &amp; Safety working practices and compliance with procedures and guidelines.
 </li>
 <li>
 Cultural sensitivity and commitment to inclusivity.
 </li>
 <li>
 Flexibility to work evenings, weekends, and extended shifts during events.
 </li>
 <li>
 Previous experience in consulting firms, finance, government-related sectors, or leisure industry is a bonus.
 </li>
 </ul>
 
 
</div>

Marriott International

<div>Additional Information 
Job Number25194733 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Mall of the Emirates Hotel Dubai, Sheikh Zayed Road, al Barsha 1, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. 
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests&rsquo; service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 You are a strong and experienced hotel ambassador who excels at maximizing the experience and satisfaction of the hotel guests. You will be responsible for taking care of our guests and our team members by coordinating all operations of the hotel. You will ensure that all team members are up to date with the current knowledge of all the hotel products and services including room types, rates, facilities, food and beverage outlets, spa and health club. You will monitor all arrivals, ensuring all guest requests are carried out smoothly and that all reservations are dealt with as efficiently as possible.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 College degree in hotel management or related field
 </li>
 <li>
 Previous experience in Front Office
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Familiar with Front Office Systems
 </li>
 <li>
 Fluent in English both verbal and written
 
 
 </li>
 </ul>
 Additional Information
 
 
 Remote Location
</div>

Grand Excelsior Hotel Bur Dubai

Assists &amp; supports all hotel departments in dealing with difficult guest situations, particularly those when the guest demands to &ldquo;speak to the manager&rdquo; or makes a complaint.Supportive Functions:<ul><li>Coordinates the emergency evacuation of guests in the event of fire, bomb threats and other emergency situations.</li><li>Ensures standards &amp; house rules are maintained during shift in all areas</li><li>Assists as needed in hotel departments e.g. food &amp; beverage, housekeeping, switchboard, G.S.A</li><li>Ensure arriving guests receive prompt cordial attention &amp; personal recognition.</li><li>Meets &amp; escorts arriving VIP&rsquo;s, and CEM (Customer Experience Management) guests arriving.</li><li>Maintains a logbook of all occurrences, complaints etc for the attention of executive committee &amp; G.M.</li><li>Assists guests with guestroom problems.</li><li>Supports other departments with regard to emergency requisitions, problem solving etc</li><li>Conducts tours of the hotel as required.</li><li>Monitors lobby &amp; guest corridor activity, and cleanliness.</li><li>Monitors &amp; handles employee issues/problems/illness etc. and resolves matters related to these in absence of a department head.</li><li>Conducts regular &ldquo;clock&rdquo; rounds through the hotel to ensure safety &amp; high standard of cleanliness are maintained. Reports problems to relevant departments.</li><li>Coordinates &ldquo;overbooking&rdquo; situations</li><li>Coordinates details and changes for banquet functions if needed.</li><li>Coordinates any &ldquo;down time&rdquo; procedures and deal with outlet systems problems.</li><li>Conducts regular guestroom inspections.</li><li>In absence of engineering department first line support for technical problems.</li><li>Keep duty managers information manual up to date.</li><li>Coordinates a fire alarm.</li><li>If needed, ask for assistance from departments on all like security, systems and engineering.</li></ul>Job Type: Full-time

Assistant Duty Manager

USI Global Recruitment LLC

<div>
 
 
 Hiring: Front Office Manager / Assistant Front Office Manager / Night Duty Manager &ndash; Ireland
 
 
 
 We are recruiting for one of our prestigious clients in Ireland!
 
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (or equivalent)
 </li>
 <li>
 Minimum of 3 years&rsquo; managerial experience in reputable 4-star or 5-star hotels
 </li>
 <li>
 Strong leadership, communication, and operational management skills
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Attractive salary package
 </li>
 <li>
 Excellent benefits for the right candidate
 </li>
 </ul>
 
 
 
 
 For more details, please contact us immediately.
 
</div>

Hotel Manager

six senses

<div>As Duty Engineer, I will assume full responsibility for the efficient operation in the following:
Carry out maintenance of structural metal fixtures of buildings as per the scheduled maintenance program and preventive maintenance program.
Carry out painting maintenance requests when the painter is day off or on vacation.

Assist the engineering or landscape departments with handiwork around the hotel as required.

Respond to all guest complaints regarding the maintenance of their room or public areas in a timely manner.
Perform preventive maintenance in guest rooms and public areas.
Respond to work request or room inspection reports submitted by other departments.
Respond to all emergency conditions such as fires, power failures, etc.
Maintain working area and makes sure that all working areas remain clean at all times.
Use personal safety wares for personal safety while on duty.
Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
Strictly adhere to LQA standards and guest comments.
Qualifications

To execute the position of Duty Engineer, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following;

Diploma or equivalent and at least 2 years working experience in a similar setting.
Technical skills include the ability to analyze and design minor projects. Basic mechanical skills are mandatory.
Fluent in English language.

The above is intended to provide an overview of the role and responsibilities for a Duty Engineer at Six Senses The Palm Dubai It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses The Palm Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Duty Engineer- Six Senses The Palm Dubai

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Duty Engineer- Six Senses The Palm Dubai