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duty manager

Millennium Place Mirdif Hotel

<div>As a Duty Manager, your responsibilities include managing colleagues, ensuring efficient service delivery, and handling any guest concerns or issues that may arise. With a focus on maintaining high standards and a seamless guest experience, you will be a key point of contact for both guests and colleagues while maintaining a positive and well-functioning environment throughout the duration of your shift.
Key Job Responsibilities:<ul>
<li>
Oversee day-to-day operations of the hotel during assigned shifts, ensuring a smooth and efficient workflow.</li>
<li>Manage and coordinate colleagues across various departments, including front desk, housekeeping, and security.</li>
<li>Address and resolve any guest concerns, complaints, or issues in a prompt and effective manner.</li>
<li>Ensure adherence to hotel policies and procedures during your shifts.</li>
<li>Monitor and maintain overall cleanliness and presentation of public areas.</li>
<li>Supervise and support front desk operations, including check-ins, check-outs, and guest interactions.</li>
<li>Collaborate with other departments to facilitate effective communication and coordination.</li>
<li>Handle emergency situations or unexpected incidents, taking appropriate actions and communicating with relevant parties.</li>
<li>Provide guidance and support to colleagues, fostering a positive and productive work environment.</li>
<li>Conduct regular inspections of facilities to ensure they meet established standards.</li>
<li>Assist in training and onboarding of new colleagues.</li>
<li>Maintain accurate records of activities, incidents, and guest interactions during your shifts.</li>
<li>Ensure compliance with health and safety regulations.</li>
<li>Collaborate with management to implement improvements and enhancements to overall operations.</li>
<li>Stay informed about industry trends and best practices in hotel management.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Duty Manager

Friendly Early childhood center

About Us: Friendly Nursery is a well-established nursery in Dubai dedicated to providing a caring, engaging, and safe learning environment for young children. Our approach focuses on fostering creativity, independence, and early learning through play and exploration.Position Overview: We are seeking a confident and experienced Duty Manager to support the day-to-day operations of the nursery. The ideal candidate will ensure smooth coordination between staff, parents, and management, while maintaining the highest standards of quality, care, and compliance.Key Responsibilities:<ul><li>Oversee nursery operations during assigned duty hours.</li><li>Ensure full compliance with KHDA regulations and internal policies.</li><li>Supervise and support teachers and assistants to maintain high-quality learning environments.</li><li>Communicate effectively with parents, addressing daily inquiries or concerns.</li><li>Monitor classrooms to ensure EYFS standards and best practices are followed.</li><li>Maintain accurate daily records, reports, and incident logs.</li><li>Uphold strict health, safety, and hygiene standards at all times.</li><li>Report operational updates and concerns to the Nursery Manager.</li></ul>Requirements:<ul><li>CACHE Level 5 in Early Years Education or equivalent (mandatory).</li><li>Minimum 2 years of experience in an early years or nursery leadership role in the UAE.</li><li>Strong understanding of EYFS or a similar early years curriculum.</li><li>Excellent leadership, communication, and organizational skills.</li><li>Fluent in English; Russian language is an advantage.</li><li>Professional, reliable, and child-focused attitude.</li></ul>We Offer:<ul><li>Competitive salary package based on qualifications and experience.</li><li>Supportive and professional working environment.</li><li>Opportunities for continuous learning and career growth.</li></ul>How to Apply:If you meet the qualifications and are excited about supporting children&rsquo;s early development, please apply by submitting your resume and cover letter via the &quot;Apply&quot; button.Note: Kindly refrain from phone calls or WhatsApp messages. Only shortlisted candidates will be contactedJob Type: Full-time

Duty Manager – Nursery

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 You are a strong and experienced hotel ambassador who excels at maximizing the experience and satisfaction of the hotel guests. You will be responsible for taking care of our guests and our team members by coordinating all operations of the hotel. You will ensure that all team members are up to date with the current knowledge of all the hotel products and services including room types, rates, facilities, food and beverage outlets, spa and health club. You will monitor all arrivals, ensuring all guest requests are carried out smoothly and that all reservations are dealt with as efficiently as possible.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 College degree in hotel management or related field
 </li>
 <li>
 Previous experience in Front Office
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Familiar with Front Office Systems
 </li>
 <li>
 Fluent in English both verbal and written
 
 
 </li>
 </ul>
 Additional Information
 
 
 Remote Location
</div>

Radisson Hotel Group

<div>
 
 Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
 
 
 
 
 People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
 
 
 
 
 
 
 Job Description
 
 
 
 
 1.Ensure all guests are being treated in an efficient and courteous manner and that all Radisson Blu standards are being applied.
 
 
 
 
 Responsible for training, and coaching for the new joined employees.
 
 
 
 
 Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied.
 
 
 
 
 Work in conjunction with accounting to maintain and minimize levels of account receivables.
 
 
 
 
 
 
 
 
 2.Coordinate activities with other hotel departments in order to facilitate increased levels of communications and guest satisfaction.
 
 
 
 
 Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
 
 
 
 
 Supervise the activities and the service levels of the concierge, telecommunications, and front desk divisions and to maximize the use of Hotelkit in the property.
 
 
 
 
 
 
 
 
 3.Responsible for Radisson Rewards membership program and ensure that all guests who are members are appropriately recognized, meeting all Radisson Blu standards.
 
 
 
 
 
 
 
 
 5.Drive Radisson Blu Brand programs with continuous training and initiatives within the Front Office employees.
 
 
 
 
 Ensure and develop plans to achieve the targets for all measurable programs of Brand Radisson Blu like Club Carlson, Upselling, Review Pro, Express Awards etc. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.
 
 
 
 
 Drives the Front Desk Up-selling Program
 
 
 
 
 6.Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments
 
 
 
 
 Develop potential of others through training, coaching and development opportunities
 
 
 
 
 Takes an active role in ensuring that teams demonstrate and drive the Radisson Blu Brand initiatives and deliver the brand Commitment.
 
 
 
 
 
 
 
 
 7.Liaise with AFOM on staffing and performance levels to achieve maximum guest satisfaction
 
 
 
 
 
 
 
 
 8.Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
 
 
 
 
 Maintain good communication and working relationships with all hotel departments
 
 
 
 
 Taking part in team building activities to ensure we &ldquo;Work better together&rdquo;
 
 
 
 
 
 
 
 
 9.Participates in developing new initiatives to enhance guest experience
 
 
 
 
 Work effectively with colleagues from different viewpoints, cultures and countries
 
 
 
 
 Assist the Front Office Manager to ensure a correct and smoothly operating department.
 
 
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Experience in Front Desk
 </li>
 <li>
 Ability to adapt to changing service environments
 </li>
 <li>
 Pro-active with a hands-on approach
 </li>
 <li>
 Passion for the hospitality industry
 </li>
 <li>
 Ability to manage work ensuring that tasks assigned are delivered
 </li>
 <li>
 Ability to find creative solutions, offering recommendations
 </li>
 <li>
 Personal integrity, with the ability to work in an environment that demands excellence
 </li>
 <li>
 Strong communication and listening skills
 </li>
 <li>
 Ability to work collaboratively at all levels within the department
 </li>
 <li>
 An open and positive personality
 </li>
 <li>
 Ability to handle challenging priorities and assignments
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 Why Join Radisson Hotel Group?
 
 
 
 
 
 
 Live the Magic of Hospitality -
 
 Be part of a team that creates
 
 exceptional experiences and memorable moments
 
 every day. Let your
 
 Yes I Can!
 
 spirit shine as you bring hospitality to life.
 
 
 
 
 
 Build a Great Career -
 
 No matter your background or experience, we invest in your
 
 growth, learning, and career development
 
 &mdash;helping you reach your full potential.
 
 
 
 
 
 Experience the Team Spirit -
 
 Join a workplace that&rsquo;s
 
 inclusive, fun, and meaningful
 
 . We celebrate diversity, support one another and foster a sense of belonging through our
 
 Employee Resource Groups and inclusion initiatives
 
 .
 
 
 
 
 
 Lead with Your Ambition -
 
 Your ideas, passion and drive matter! We empower you to
 
 make a difference
 
 &mdash;in hospitality, your community and beyond.
 
 
 
 
 
 Enjoy Global &amp; Local Perks -
 
 No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
 
 
 
 
 
 Join us in shaping the future of hospitality!
 
 If you&rsquo;re ready to
 
 bring your talent, energy, and passion
 
 , we&rsquo;d love to hear from you.
 
 
 
 
 
 Apply now and let&rsquo;s make every moment matter.
 
 
 
 
 
 We welcome applicants from all
 
 backgrounds, abilities, and experiences
 
 . If you need any adjustments during the application process, please let us know.
 
</div>

MAMA SHELTER

<div>
 
 Company Description
 
 
 
 Founded in 2008 by Serge Trigano and his sons J&eacute;r&eacute;mie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!
 
 
 These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
 
 
 More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.
 
 
 Whatever your role, we're all here to make the customer experience as unforgettable as possible.
 
 
 Our mission: to bring little moments of happiness to people.
 
 
 Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.
 
 
 Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.
 
 
 
 Our commitment to diversity and inclusion:
 
 
 Mama is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.
 
 
 
 
 Job Description
 
 
 
 
 THE MISSION?
 
 
 
 
 Team Builder Extraordinaire:
 
 Create an environment of learning, coaching, mentoring, and motivating your front office gang to deliver excellence every day. &zwj;
 
 
 
 Operations Maestro:
 
 Oversee front office operations, ensuring everything runs efficiently and effectively. ⚙️
 
 
 
 Financial Watcher:
 
 Monitor billing, verify rates/discounts, reconcile daily sales, manage petty cash, and control room inventory.
 
 
 
 Talent Spotter:
 
 Work closely with the Room Division Manager to identify and develop talent for the department.
 
 
 
 Guest Experience Champion:
 
 Uphold Mama Shelter standards and drive 100% guest satisfaction&mdash;every interaction counts.
 
 
 
 Problem-Solver Extraordinaire:
 
 Investigate complaints, suggest improvements, and implement corrective actions with grace and confidence.
 
 
 
 Safety &amp; Security Guardian:
 
 Ensure proper safety practices for both guests and team members, and assist with emergency procedures. ️⚡
 
 
 
 System &amp; Schedule Pro:
 
 Maintain reservation systems, coordinate arrivals, manage schedules, and assist with payroll and cost control. ⏱️
 
 
 
 Positive Energy Ambassador:
 
 Maintain a friendly, professional attitude that uplifts your team and enhances every guest experience.
 
 
 
 Qualifications
 
 
 
 
 MADE FOR YOU? ONLY IF&hellip;
 
 
 
 ️
 
 Arabic speaker:
 
 You make guests and colleagues feel at home in their own language.
 
 
 
 You love leading people:
 
 your energy inspires your gang from the first hello to the last check-out.
 
 
 
 You thrive under pressure:
 
 busy lobbies, VIP arrivals, or tricky situations? You stay calm, decisive, and in control.
 
 
 
 Attention to detail is your superpower:
 
 finances, schedules, reservations, or guest needs, nothing escapes you.
 
 
 
 Teamwork is your mantra:
 
 you coach, support, and elevate your gang to shine every day.
 
 
 ️
 
 Integrity &amp; discretion are your cornerstones:
 
 you protect guest trust, standards, and confidential info at all times.
 
 
 Additional Information
 
 
 
 YOUR LITTLE EXTRAS:
 
 
 
 
 You&rsquo;re reliable and consistent:
 
 When you say you&rsquo;ll deliver, you always follow through.
 
 
 
 You&rsquo;re a people person:
 
 Guests and teammates love your positive, approachable vibe.
 
 
 
 You build connections:
 
 You take time to know your guests, creating lasting impressions.
 
 
 
 You light up the room:
 
 Your energy lifts everyone around you, making work a joy.
 
 
 
 You&rsquo;re all about the team:
 
 From supporting your colleagues to creating a family-like atmosphere, you make it happen.
 
 
 
 If you&rsquo;re ready to bring your energy, passion, and smile to Mama Shelter Dubai, we&rsquo;d love to hear from you! Let&rsquo;s make every meal a masterpiece and every shift unforgettable.
 
 
 ✨
 
</div>

Mandarin Oriental Hotel Group

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Duty Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Front Office Department, the Duty Manager is responsible for supervising all areas and activities pertaining to the guest services operation and all-around hotel activities. Direct and manage Front Office in absence of the Front Office Manager and assist the Assistant Front Office Manager. The Duty Manager reports to the Front Office Manager.

As a Duty Manager, you will be responsible for the following duties:
<ul>
<li>Support and assist all Front Office sections.</li>
<li>Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.</li>
<li>Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.</li>
<li>Check all correspondence of the day&rsquo;s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.</li>
<li>Control room availability for walk-ins and establish accountability for guests departure dates and times.</li>
<li>Follow up with Housekeeping for any unresolved room discrepancies.</li>
<li>Maintain reservation procedures and same day arrivals.</li>
<li>Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.</li>
<li>Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.</li>
<li>Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.</li>
<li>Ensures that all departmental information is kept accurately and up to date.</li>
<li>Promotes in house sales and facilities to maximize hotel revenues.</li>
<li>Understand and carries out duties in line with Hotel Emergency Procedures.</li>
<li>Inspects Front and Back of house for cleanliness, Health &amp; Safety and reports any faults to concerned departments.</li>
<li>Inspect guestrooms on a daily basis.</li>
<li>Co-ordinate/Assist security personnel in all related matters.</li>
<li>Respond promptly to any operational requests from Front Office and other hotel departments.</li>
<li>Attends to referred and unsolved problematic situations.</li>
<li>Co-ordinate and assist with accommodation and transportation of guests in overbooked situations.</li>
<li>Completes VIP, delegations and group leaders welcome and farewell as appropriate.</li>
<li>Conduct efficient hand-over during shift changes.</li>
</ul>
As a Duty Manager, we expect from you:
<ul>
<li>High school diploma or suitable equivalent</li>
<li>Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus</li>
<li>Well-groomed, professional appearance</li>
<li>Outstanding written and verbal communication skills in English and Arabic</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Duty Manager - UAE National

Hilton

<div>Front office- Duty Manager
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. 
 
What will I be doing? 
As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Occupy the hotel lobby and other public areas, particularly at busy times</li>
<li>Engage Guests in conversation and provide general assistance</li>
<li>Manage, record, and resolve promptly all Guest complaints</li>
<li>Meet and greet VIP Guests and major corporate clients upon arrival</li>
<li>Coordinate the services and special facilities provided to long-stay Guests</li>
<li>Understand all credit procedures and ensure they are applied</li>
<li>Stay current with all hotel products, services, policies and emergency procedures</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Handle, record and follow through with management issues or emergencies that arise</li>
<li>Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.</li>
</ul>What are we looking for? 
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li>
<li>Good knowledge of Health and Safety and security procedures</li>
<li>Calm, efficient and the ability to work well under pressure</li>
<li>Excellent leadership skills and exceptional communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Possess strong commercial acumen, with experience in increasing profitability in a tight market sector</li>
<li>Experience in managing budgets, revenue proposals and forecasting results in a similar sized property</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous role as a senior supervisor or Duty Manager in a similar quality hotel</li>
<li>A degree or diploma in Hotel Management or equivalent</li>
<li>In-depth knowledge of the hotel, leisure or service sector</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front office- Duty Manager

Explore 2617+ Duty manager in United Arab Emirates this October. Find roles across top companies and apply now to boost your career.

2617 duty manager jobs IN United Arab Emirates

Duty Manager

Duty Manager – Nursery

Duty Manager

Duty Manager

Duty Manager

Duty Manager - UAE National

Front office- Duty Manager