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e commerce operations manager

Libas Collective

Key Responsibilities1. Operations Management<ul><li>Oversee daily e-commerce activities including order processing, shipping coordination, returns, and cancellations.</li><li>Manage product uploads, updates, and catalog accuracy (pricing, descriptions, images, etc.).</li><li>QC for listed items by individual sellers and making sure that it follow all guidelines.</li><li>Ensure smooth authentication flow for luxury items.</li><li>Coordinate with logistics partners (e.g., DHL, Aramex) to ensure timely deliveries and resolve shipping issues, and Customs clearance processes are followed.</li><li>Manage Development Operations and coordination with different teams ( Web - Apps - Backend )</li><li>QA for Apps and Website before giving the green light to release.</li><li>Prioritize Development based on how critical it is.</li></ul>2. Seller Management<ul><li>Onboard new sellers and guide them through product listing policies.</li><li>Monitor seller performance and ensure compliance with platform standards.</li><li>Act as a liaison between sellers and internal teams for problem-solving.</li></ul>3. Customer Service<ul><li>Manage and resolve customer inquiries and complaints promptly via email, WhatsApp, and other channels.</li><li>Work closely with the authentication and logistics teams to provide real-time updates to customers.</li><li>Implement strategies to improve overall customer satisfaction and retention.</li></ul>4. Reporting &amp; Analytics<ul><li>Generate daily and weekly operational reports (orders, returns, inventory, seller activity).</li><li>Identify process bottlenecks and suggest improvements for operational efficiency.</li><li>Track KPIs such as order fulfillment time, return rates, and seller performance metrics.</li></ul>5. Marketing Support<ul><li>Support marketing campaigns by coordinating product promotions and discounts.</li><li>Ensure accurate execution of campaign timelines and featured product listings.</li><li>Collaborate with the marketing team to improve customer experience during peak seasons.</li></ul>QualificationsEducation &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field (preferred).</li><li>2+ years of experience in e-commerce operations or marketplace management, ideally within fashion or retail.</li><li>Familiarity with luxury fashion brands and products is a strong advantage.</li></ul>Technical Skills<ul><li>Proficiency in e-commerce platforms and order management systems.</li><li>Strong Excel/Google Sheets skills for reporting and data management.</li><li>Basic knowledge of SEO and digital marketing is a plus.</li><li>Experience with logistics platforms like DHL, Aramex, etc., preferred.</li></ul>Soft Skills<ul><li>Excellent communication skills (English required, Arabic is a plus).</li><li>Strong organizational and problem-solving abilities.</li><li>Ability to work in a fast-paced environment and handle multiple tasks.</li><li>Attention to detail with a customer-first mindset.</li></ul>Compensation &amp; Benefits<ul><li>Salary: 5,000 AED/month.</li><li>Opportunity to grow with a fast-scaling luxury e-commerce business.</li><li>Supportive, dynamic, and innovative work environment.</li></ul>Job Type: Full-timePay: AED5,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

E-Commerce Operations Manager

Canal Central Hotel

Date posted: September 12, 2025Pay: 10,000.00 (AED) - 15,000.00 (AED) per monthRole OverviewWe are looking for a hands-on Operations Manager (Retail Industry) to build and run our operations in the UAE. This role will own logistics, warehousing, inventory control, and fulfillment for our e-commerce platform, while preparing the foundation for future retail stores. The right candidate is both strategic and execution-driven &mdash; someone who can set up systems, manage 3PL partners, and lead teams as the business scales.Key Responsibilities<ul><li>Logistics &amp; 3PL: Select, negotiate, and manage third-party logistics partners (delivery, warehousing if outsourced). Monitor SLAs, on-time delivery %, and return-to-origin (RTO) rates.</li><li>Inventory Management: Implement systems (ERP/WMS or similar) for stock accuracy, cycle counts, re-order points, and shrinkage control.</li><li>Customs &amp; Imports: Oversee inbound shipments, customs clearance, VAT compliance, and documentation.</li><li>SOP Development: Build standard operating procedures for receiving, storage, delivery, returns, and future retail store operations.</li><li>Retail Readiness: Plan and support the logistics and stock allocation for new store openings.</li><li>KPI &amp; Reporting: Track and report weekly on key metrics (order accuracy, delivery SLA, stock turnover, shrinkage %, fulfillment cost per order).</li><li>Team Leadership: Recruit, train, and manage warehouse and logistics staff. Instill a culture of accountability and efficiency. E-commerce Fulfillment: Ensure smooth daily operations of order processing, picking, packing, and last-mile delivery.</li><li>Problem Solving: Act as the point person for operational issues &mdash; from customs delays to stock discrepancies</li></ul>Key Requirements<ul><li>6&ndash;10 years of experience in operations, logistics, or supply chain management, ideally in retail or e-commerce within the UAE.</li><li>Proven track record of working with 3PLs, customs, and inventory systems (SAP, Oracle, Odoo, Netsuite, or similar).</li><li>Strong knowledge of UAE customs, VAT, and compliance for imported consumer goods.</li><li>Experience in store launch operations is a plus.</li><li>Data-driven: ability to analyze KPIs and implement process improvements.</li><li>Leadership skills: able to manage and motivate warehouse teams</li></ul>Job Type: Full-time

Retail Operations Manager

Apparel Group

<div>
 
 Job Description
 
 
 
 
 About the Company
 
 
 
 6thStreet.com is an omnichannel fashion &amp; lifestyle destination that offers 1400+ fashion &amp; beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain &amp; Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks &amp; Spencers , Dune London, Charles &amp; Keith, Aldo, Crocs, Birkenstock, Skechers, Levi&rsquo;s, Nike, Adidas, Loreal, and Inglot amongst many more. 6thStreet.com recently opened GCC&rsquo;s first phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online &amp; offline shopping with online browsing &amp; smart fitting rooms.
 
 
 
 Overview:
 
 
 
 We are seeking a highly motivated and experienced Manager - Operations to lead our operations team. In this role, you will be responsible for managing day-to-day operations, optimizing operational processes, and ensuring that the operational aspects of our e-commerce business run smoothly and efficiently. You will play a key role in enhancing customer satisfaction, managing vendor relationships, and driving continuous improvement in operational efficiency.
 
 
 
 Job Duties &amp; Responsibility:
 
 
 
 
 Operational Leadership:
 
 
 
 <ul>
 <li>
 Oversee the daily operations of the e-commerce platform, ensuring efficiency, quality, and cost-effectiveness.
 </li>
 <li>
 Lead and motivate the operations team to achieve productivity and performance targets.
 
 
 </li>
 </ul>
 
 Process Optimization:
 
 
 
 <ul>
 <li>
 Analyze current operational processes and performance, identifying opportunities for improvement.
 </li>
 <li>
 Implement strategies to enhance efficiency, reduce costs, and improve customer service.
 
 
 </li>
 </ul>
 
 Vendor Management:
 
 
 
 <ul>
 <li>
 Develop and maintain strong relationships with vendors, suppliers, and logistics partners.
 </li>
 <li>
 Negotiate contracts and manage vendor performance to ensure timely delivery and quality of goods and services.
 
 
 </li>
 </ul>
 
 Inventory Management:
 
 
 
 <ul>
 <li>
 Oversee inventory levels and ensure they are maintained efficiently, minimizing stockouts and overstock situations.
 </li>
 <li>
 Implement inventory management systems and processes to optimize stock levels and reduce inventory costs.
 
 
 </li>
 </ul>
 
 Customer Satisfaction:
 
 
 
 <ul>
 <li>
 Ensure that customer orders are fulfilled accurately and timely.
 </li>
 <li>
 Work closely with the customer service team to resolve issues and improve the overall customer experience.
 
 
 </li>
 </ul>
 
 Team Development:
 
 
 
 <ul>
 <li>
 Recruit, train, and develop operations team members.
 </li>
 <li>
 Foster a positive and productive work environment, encouraging teamwork and collaboration.
 
 
 </li>
 </ul>
 
 Compliance and Risk Management:
 
 
 
 <ul>
 <li>
 Ensure all operations comply with legal regulations and company policies.
 </li>
 <li>
 Assess and mitigate operational risks that could impact business continuity.
 
 
 </li>
 </ul>
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, Operations Management, Supply Chain Management, or a related field.
 </li>
 <li>
 5+ years of experience in operations management, preferably in an e-commerce or retail environment.
 </li>
 <li>
 Proven leadership skills with the ability to manage and motivate a team.
 </li>
 <li>
 Strong analytical and problem-solving abilities.
 </li>
 <li>
 Excellent negotiation and vendor management skills.
 </li>
 <li>
 Proficiency in using ERP and WMS systems.
 </li>
 <li>
 Outstanding communication and interpersonal skills.
 </li>
 <li>
 Ability to work in a fast-paced and dynamic environment.
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Full-time role
 </li>
 <li>
 Competitive salary
 </li>
 <li>
 Company employee discounts across all brands
 </li>
 <li>
 Medical &amp; health insurance
 </li>
 <li>
 Collaborative work environment
 </li>
 <li>
 Good vibes work culture.
 </li>
 </ul>
</div>

Operations Manager

6thStreet.com

<div>
 
 
 
 About the Company
 
 
 
 
 6thStreet.com is an omnichannel fashion &amp; lifestyle destination that offers 1400+ fashion &amp; beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain &amp; Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks &amp; Spencers, Dune London, Charles &amp; Keith, Aldo, Crocs, Birkenstock, Skechers, Levi&rsquo;s, Nike, Adidas, Loreal, and Inglot amongst many more. 6thStreet.com recently opened GCC&rsquo;s first phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online &amp; offline shopping with online browsing &amp; smart fitting rooms.
 
 
 
 
 
 
 
 Overview:
 
 
 
 
 We are seeking a highly motivated and experienced Manager - Operations to lead our operations team. In this role, you will be responsible for managing day-to-day operations, optimizing operational processes, and ensuring that the operational aspects of our e-commerce business run smoothly and efficiently. You will play a key role in enhancing customer satisfaction, managing vendor relationships, and driving continuous improvement in operational efficiency.
 
 
 
 
 
 
 
 Job Duties &amp; Responsibility:
 
 
 
 
 
 
 
 
 Operational Leadership:
 
 
 <ul>
 <li>
 Oversee the daily operations of the e-commerce platform, ensuring efficiency, quality, and cost-effectiveness.
 </li>
 <li>
 Lead and motivate the operations team to achieve productivity and performance targets.
 </li>
 </ul>
 
 
 
 
 
 Process Optimization:
 
 
 <ul>
 <li>
 Analyze current operational processes and performance, identifying opportunities for improvement.
 </li>
 <li>
 Implement strategies to enhance efficiency, reduce costs, and improve customer service.
 </li>
 </ul>
 
 
 
 
 
 Vendor Management:
 
 
 <ul>
 <li>
 Develop and maintain strong relationships with vendors, suppliers, and logistics partners.
 </li>
 <li>
 Negotiate contracts and manage vendor performance to ensure timely delivery and quality of goods and services.
 </li>
 </ul>
 
 
 
 
 
 Inventory Management:
 
 
 <ul>
 <li>
 Oversee inventory levels and ensure they are maintained efficiently, minimizing stockouts and overstock situations.
 </li>
 <li>
 Implement inventory management systems and processes to optimize stock levels and reduce inventory costs.
 </li>
 </ul>
 
 
 
 
 
 Customer Satisfaction:
 
 
 <ul>
 <li>
 Ensure that customer orders are fulfilled accurately and timely.
 </li>
 <li>
 Work closely with the customer service team to resolve issues and improve the overall customer experience.
 </li>
 </ul>
 
 
 
 
 
 Team Development:
 
 
 <ul>
 <li>
 Recruit, train, and develop operations team members.
 </li>
 <li>
 Foster a positive and productive work environment, encouraging teamwork and collaboration.
 </li>
 </ul>
 
 
 
 
 
 Compliance and Risk Management:
 
 
 <ul>
 <li>
 Ensure all operations comply with legal regulations and company policies.
 </li>
 <li>
 Assess and mitigate operational risks that could impact business continuity.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, Operations Management, Supply Chain Management, or a related field.
 </li>
 <li>
 5+ years of experience in operations management, preferably in an e-commerce or retail environment.
 </li>
 <li>
 Proven leadership skills with the ability to manage and motivate a team.
 </li>
 <li>
 Strong analytical and problem-solving abilities.
 </li>
 <li>
 Excellent negotiation and vendor management skills.
 </li>
 <li>
 Proficiency in using ERP and WMS systems.
 </li>
 <li>
 Outstanding communication and interpersonal skills.
 </li>
 <li>
 Ability to work in a fast-paced and dynamic environment.
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 
 <ul>
 <li>
 Full-time role
 </li>
 <li>
 Competitive salary
 </li>
 <li>
 Company employee discounts across all brands
 </li>
 <li>
 Medical &amp; health insurance
 </li>
 <li>
 Collaborative work environment
 </li>
 <li>
 Good vibes work culture.
 </li>
 </ul>
</div>

House of Pops

<div>
 
 
 House of Pops
 
 is a dynamic and environmentally conscious company that specializes in crafting 100% natural, plant-based pops made from real fruit and clean label ingredients. Our commitment to purity, wellness, sustainability, and quality has earned us a prominent place in the market. With roots tracing back to a farmer's market in Dubai in 2018, we have grown into a team of more than 90 individuals who share a passion for pops.
 
 
 
 
 
 
 Position Overview:
 
 
 
 To develop and lead company&rsquo;s ecommerce operation to drive online sales, improve customer satisfaction, and achieve business growth targets.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 Financial
 
 
 
 
 
 <ul>
 <li>
 Achieve the set sales targets for the month/year for E-commerce channel.
 </li>
 <li>
 Identify the E-commerce opportunities and convert opportunities to sales.
 </li>
 <li>
 Create a RTM/Marketing plan for E-commerce channel and drive the execution.
 </li>
 <li>
 Ensure the best visibility and standards for House of Pops in all the E-commerce platforms.
 </li>
 <li>
 Ensure all necessary documentations/approvals/feasibility required for E-commerce channel are followed.
 </li>
 <li>
 Ensure the standard operating procedures for E-commerce are followed diligently.
 </li>
 <li>
 Ensure payment collections as per the agreed terms.
 </li>
 <li>
 Ensure proper cash and stock reconciliation.
 </li>
 </ul>
 
 
 
 
 
 Customer
 
 
 
 
 
 <ul>
 <li>
 Create engaging relationship with all the customers and ensure we are the preferred brand.
 </li>
 <li>
 Ensure customer satisfaction and maintain the brand image and standards.
 </li>
 </ul>
 
 
 
 
 
 Internal Business Process
 
 
 
 
 
 <ul>
 <li>
 Maintain accurate records and deals in HubSpot CRM, ensuring all client interactions are documented for future reference.
 </li>
 <li>
 Ensure review every opportunity to ensure profitability for the company.
 </li>
 <li>
 Effective planning of the event and ensure all check lists as per SOP are ordered.
 </li>
 <li>
 Ensure strict compliance of brand standards
 </li>
 </ul>
 
 
 
 
 
 People
 
 
 
 
 
 <ul>
 <li>
 Manage the Customer/Account managers of Ecom and achieve best results.
 </li>
 <li>
 Coordinate with all peers and management effectively to ensure smooth functioning of the channel.
 </li>
 </ul>
 
 
 
 
 
 Communications &amp; Working Relationships:
 
 
 <ul>
 <li>
 Works closely with the Director of Business Development and Department.
 </li>
 <li>
 Communicates professionally with colleagues and Management while keeping a productive working environment.
 </li>
 </ul>
 
 
 
 
 
 Experience, Skills and Qualifications
 
 
 <ul>
 <li>
 5 years + of proven experience in a similar role in F &amp;B majorly focusing on E-commerce/Quick Commerce customers in UAE/KSA.
 </li>
 <li>
 Experience in managing E-commerce channel.
 </li>
 <li>
 Should have close interaction experience with the corporate/key account team of Key E-commerce customers.
 </li>
 <li>
 In-depth knowledge of E-commerce business.
 </li>
 <li>
 Proficient in the use of MS Office and CRM.
 </li>
 <li>
 Good Interpersonal and organizational skills.
 </li>
 <li>
 Excellent communication and people skills.
 </li>
 <li>
 UAE Driving license is a must
 </li>
 </ul>
 
 
</div>

Assistant Manager - Ecommerce

Dolphin Stationery LLC

<ul><li>Manage end-to-end e-commerce operations across Amazon, Noon, Shopify, and other platforms.</li><li>Create, upload, and optimize product listings (titles, descriptions, keywords, images, pricing) for higher visibility and sales.</li><li>Maintain accurate inventory across all online platforms and coordinate with fulfillment centers.</li><li>Monitor and manage Shopify store including product uploads, collections, theme updates, promotions, discount codes, and customer checkout experience.</li><li>Run and optimize PPC campaigns on Amazon/Noon and integrate campaigns for Shopify (Google Ads, Meta Ads).</li><li>Analyze sales reports, provide insights, and prepare performance dashboards.</li><li>Coordinate with logistics, warehouse, and supply chain teams for smooth order processing.</li><li>Handle customer queries, returns, and issue resolution for online sales.</li><li>Cross-functional collaboration with marketing &amp; design for promotions, product launches, and campaigns.</li></ul>Job Types: Full-time, Fresher

E-Commerce Specialist

Workspace Downtown

We're Hiring: E-Commerce Listing Manager!Location: Downtown, Dubai Job Type: Full-Time Experience Required: Minimum 2 Years Salary: Based on ExperiencePosition Overview:We are looking for a motivated and detail-oriented E-Commerce Listing Manager to join our team. The ideal candidate will have experience in managing and optimizing product listings across online marketplaces and a solid understanding of e-commerce operations.Key Responsibilities:<ul><li>Create, update, and manage product listings across various e-commerce platforms</li><li>Monitor listing performance and make data-driven improvements</li><li>Ensure accurate product information, pricing, and images</li><li>Coordinate with inventory, marketing, and customer service teams</li><li>Optimize listings for SEO and visibility</li></ul>Requirements:<ul><li>Male or Female candidates welcome</li><li>Minimum 2 years of experience in e-commerce product listing or related field</li><li>Strong attention to detail and organizational skills</li><li>Familiarity with major platforms (e.g., Amazon, Noon, Shopify, etc.) is a plus</li><li>Proficiency in MS Excel or Google Sheets</li></ul>Visa will be provided Salary will be based on experience and qualificationsJob Type: Full-time

E-Commerce Manager

Explore 3073+ E commerce operations manager in Dubai this September. Find roles across top companies and apply now to boost your career.

3073 e commerce operations manager jobs IN Dubai

E-Commerce Operations Manager

Retail Operations Manager

Operations Manager

Operations Manager

Assistant Manager - Ecommerce

E-Commerce Specialist

E-Commerce Manager