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end user support associate director

Aventus

Associate Director - Digital Workplace (End-user Services) Our client is a prominent Sovereign Wealth Fund in Abu Dhabi, focused on hiring a forward-thinking Associate Director - Digital Workplace to lead IT service delivery and drive modernization across enterprise end-user services. About the Role This senior leadership role is responsible for: <ul> <li>Leading and modernizing the enterprise service desk and end-user support.</li> <li>Transitioning from SLA-driven to experience-level agreements (XLAs) focused on outcomes.</li> <li>Implementing automation, AI, and self-service solutions to enhance user empowerment.</li> <li>Driving operational excellence through ITIL processes, ITSM tools (ServiceNow/Freshservice), and continuous improvement.</li> <li>Partnering with stakeholders to improve digital adoption, satisfaction, and business alignment.</li> </ul> Candidate Requirements <ul> <li>10+ years' experience in IT service delivery, end-user support, or helpdesk leadership.</li> <li>Proven track record in modernizing service desks using AI, automation, and proactive service delivery.</li> <li>Strong background in ITIL, governance, RCA, and vendor management.</li> <li>Bachelor's degree in IT, Computer Science, or related field (required).</li> <li>ITIL Foundation certification (required); advanced ITIL or Microsoft/ServiceNow certifications are a plus.</li> <li>Excellent leadership, stakeholder management, and strategic thinking skills.</li> </ul> If you're an experienced IT service leader passionate about driving transformation in end-user services, we'd love to hear from you. Apply now or reach out directly for a confidential discussion.<img src="https://www.jobg8.com/Tracking.aspx?n5tSDoUM%2b4a9CnoyDY9rnct5aPEdQtoCj" width="0" height="0" />

End User Support Associate Director

New York University

<div>Position Summary:
<div>
Applications are welcome from all qualified candidates. In line with UAE regulations, Emirati candidates are encouraged to apply.</div><div></div> 
New York University Abu Dhabi (NYUAD) seeks to appoint a Center Manager for Public Health Research Center reporting to the Center Director for Public Health Research Center. 
The Public Health Research Center Manager will play a critical role in ensuring the smooth operation of administrative processes to support the center&rsquo;s Director, Associate Director, research team, and admin staff members. This position will primarily report to the PHRC Director, but will closely work in collaboration with the Associate Director, and on occasions, the Assistant Director. This position requires strong organizational skills, attention to detail, and the ability to effectively manage multiple tasks in a fast-paced collaborative environment, a proactive approach to problem-solving, and a commitment to excellence in administrative management and communications. 
Key Responsibilities: 
Administrative Overview<ul><li>
Assist Senior Leadership (Director and Associate Director) in day-to-day operations of the center</li><li>
Lead and oversee administrative work, ensuring efficient execution of tasks and adherence to established protocols</li><li>
Develop and implement administrative procedures to support the needs of the team (PI, Co-PIs, Researchers, admin staff, etc.), streamlining operations and enhancing efficiency</li><li>
Implement admin data collection, and maintain new archiving system for efficient and timely production of various reports</li><li>
Manage personal and shared calendars</li><li>
Maintain a well-organized and productive work environment</li></ul>
 Finance / Grants and Funding Administration
<ul><li>Coordinate grant-related administrative tasks, such as budget management and reporting requirements. Where applicable, assist with the preparation and submission of grant proposals and funding applications</li><li>
In collaboration with Procurement, manage and negotiate collaborators agreement contracts</li><li>
Oversee purchasing needs (administrative and clinical), expenses reimbursement for the center&rsquo;s personnel</li><li>
Process honoraria and other budget and expenses for the center</li><li>
Review expenses and invoices for accuracy, investigate discrepancies, and report results to the Director and Associate Director</li><li>
Assigned as Associate Director&rsquo;s delegate in Concur; assigned as ePro requester for the center (coordinate with the other PHRC ePro requesters)</li></ul>
 Event and Meeting Coordination / Logistics<ul><li>
Serve as center lead to maintain working relationships with various NYUAD departments (Research Institute and other research centers, Finance, Post Award Administration, Human Resources, Public Safety, Logistics, Research Institute, etc.)</li><li>
Plan and coordinate senior management and team meetings, seminars, workshops, advisory board meetings, UAEHFS steering committee meetings, conferences, and other events</li><li>
Manage logistics, invitations, travel and agendas to ensure successful and productive gatherings</li></ul>
 Human Resources<ul><li>
Assist PHRC Senior Management Team with various HR functions, including recruitment, onboarding/offboarding, and performance management, ensuring compliance with university policies and procedures</li><li>
Assigned as Director&rsquo;s delegate in Workday</li></ul>
 Communications and Collaborations<ul><li>
Serve as a central point of contact for internal and external communications</li><li>
Facilitate collaboration between research team members, administrative staff, and external stakeholders to promote synergy and knowledge exchange</li></ul>
 Mentorship<ul><li>
Provide guidance and train team member(s) for efficient use of tools and systems (Concur, ePro, UDW+, etc.)</li></ul>
 Project Coordination<ul><li>
Support the center&rsquo;s projects by coordinating administrative aspects, including project timelines, team communications, and resource allocation</li><li>
Liaise with researchers and external collaborators to facilitate project progress</li></ul>
Qualifications:

Required Education:<ul><li>
Bachelor&rsquo;s degree in in a relevant field such as research administration, public health, or a related scientific discipline</li></ul>
 Preferred Education:<ul><li>
Master&rsquo;s degree in public health or related discipline</li></ul>
 Required Experience:<ul><li>
5+ years of experience in related field with proven record of working within and coordinating administration services in a scientific or environment</li><li>
Exceptional leadership, communication, organizational, and problem-solving abilities, along with the capacity to effectively handle multiple priorities. Demonstrated determination and skill in collaborating with a diverse range of stakeholders, including researchers, institutions, and funding bodies</li></ul>
 Preferred Experience:<ul><li>
Leadership and management qualification</li><li>
Arabic language would be a plus</li><li>
Proficiency in using software tools affectively</li></ul>
Additional Information:

About NYUAD 
NYU Abu Dhabi is a degree-granting research university with a fully integrated liberal arts and science undergraduate program in the Arts, Sciences, Social Sciences, Humanities, and Engineering. NYU Abu Dhabi, NYU New York, and NYU Shanghai, form the backbone of NYU&rsquo;s global network university, an interconnected network of portal campuses and academic centers across six continents that enable seamless international mobility of students and faculty in their pursuit of academic and scholarly activity. This global university represents a transformative shift in higher education, one in which the intellectual and creative endeavors of academia are shaped and examined through an international and multicultural perspective. As a major intellectual hub at the crossroads of the Arab world, NYUAD serves as a center for scholarly thought, advanced research, knowledge creation, and sharing, through its academic, research, and creative activities.</div>

Center Manager – Public Health Research Center (Fixed – Term for 2 years)

Wasserman Media Group LLC

<div>Wasserman operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans. 
Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com .
Wasserman is forever committed to serving our clients, colleagues and community with exceptional insight, influence and creativity, while making a positive and lasting impact. We support our employees&rsquo; professional aspirations, with a rich internal culture where curiosity is rewarded. We offer our people multiple learning and development programmes throughout the world. What we do is fast-paced, exciting and rewarding, which is why we love it and why you&rsquo;ll love life at Wasserman.
What you will be doing
Wasserman Middle East is seeking an experienced Associate Director to lead a major global motorsport partnership on behalf of a key client.
This role will oversee the day-to-day client relationship, guiding strategic discussions around sponsorship objectives and translating them into effective activation plans. You&rsquo;ll be responsible for end-to-end account management, including planning, execution, and reporting across the client&rsquo;s sponsorship portfolio.
We&rsquo;re looking for someone with strong client management skills, proven experience in the sponsorship industry, and a genuine passion for sport and entertainment. Motorsport experience and a deep understanding of the global sponsorship landscape in this space are essential.
Based in our UAE office (Abu Dhabi or Dubai), you&rsquo;ll collaborate with colleagues across the Middle East and globally. The role involves international and regional travel and reports into an Associate Vice President. Team leadership experience is required, as you will manage a small, dedicated team.
Your key responsibilities will include:
Account Management
<ul><li>Lead a major strategic sports partnership, managing delivery across all touchpoints.
</li><li>Build and maintain senior client and stakeholder relationships.
</li><li>Oversee team of six across roles from coordinator to senior account manager.
</li><li>Manage meetings, reporting, KPIs, and project documentation.
</li><li>Drive reliable, solution-focused client service with strong internal collaboration.
</li></ul>Integrated Marketing
<ul><li>Lead end-to-end delivery of integrated campaigns including events, digital, PR, and guest experience.
</li><li>Manage timelines, budgets, creative development, and rights activation.
</li><li>Ensure alignment of all assets with client brand strategy.
</li><li>Collaborate cross-agency to deliver seamless execution.
</li></ul>Strategic Planning
<ul><li>Develop and deliver client strategy aligned with brand and partnership goals.
</li><li>Lead project impact measurement
</li><li>Translate project insight into actionable plans and measurable outcomes.
</li><li>Actively support the broader Wasserman new business function
</li></ul>Sponsorship &ndash; Motorsport in the Middle East
<ul><li>Extensive experience in motorsport sponsorship delivery across the region.
</li><li>Strong understanding of electric and traditional motorsport platforms.
</li><li>Skilled in adapting rights for local relevance and impact, especially in KSA.
</li><li>Established relationships with rights holders and event promoters beneficial
</li><li>Proven track record of leveraging sponsorship for brand and business growth.
</li></ul>Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.</div>

Associate Director

Khidmah

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 To effectively manage the operational direction of the facilities and engineering services along with a number of outsourced service providers. The prime objective is to ensure that adequate engineering management systems are in place to continually ensure a safe and robust environment for achieving superior performance throughout the properties and facilities.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Develop, gain consensus and implement best practice/building operation plan for assigned assets.
 </li>
 <li>
 Undertaking technical and feasibility studies including site investigations , using a range of computer software for developing detailed designs
 </li>
 <li>
 Undertaking Building Fabric Study of the structures liaising with clients to maintain and enhance the facility
 </li>
 <li>
 Assess Variable jobs, Prepare BOQs according to Approved schedule of rates and lase with client for work orders.
 </li>
 <li>
 In conjunction with the procurement team, competitively bid and prepare all non- engineering service contracts to assure high quality and cost effective services.
 </li>
 <li>
 Follow up with vendors
 </li>
 <li>
 Undertaking complex calculations, liaising with clients and a variety of professionals including architects and subcontractors
 </li>
 <li>
 Compiling job specs and supervising tendering procedures
 </li>
 <li>
 Resolving design and development problems
 </li>
 <li>
 Managing budgets and project resources
 </li>
 <li>
 Scheduling material and equipment purchases and deliveries, making sure the project complies with legal requirements, especially health and safety
 </li>
 <li>
 Assessing the sustainability and environmental impact of projects, ensuring projects run smoothly and structures are completed within budget and on time
 </li>
 <li>
 Work with the Associate Director to prepare the final budget documentation/plans and administer works to ensure budget compliance.
 </li>
 <li>
 Inspect facilities/equipment to determine the extent of service and equipment required.
 </li>
 <li>
 Arrange for alterations, maintenance or reconditioning of facilities, as specified in the operating procedures or management services agreement.
 </li>
 <li>
 and service providers to ensure quality delivery as per SLA and best practice of the industry
 </li>
 <li>
 Assemble and analyze contract bids, submit recommendations and prepare the standard form contract agreement for the Associate Director, for execution by the Management team.
 </li>
 <li>
 Approve purchases of supplies and equipment for use within the facility.
 </li>
 <li>
 Prepare a periodic inventory of Premises contents and property condition and forward the listing to the Associate Director for review.
 </li>
 <li>
 Be proactively involved in ensuring that services are reviewed and refinements made to enhance these services across the facility.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Diploma or Bachelor&rsquo;s degree in Civil Engineering Diploma, or in a relevant discipline/specialization.
 </li>
 <li>
 FM related professional certifications is preferable.
 </li>
 <li>
 Excellent knowledge &amp; understanding of Health, Safety, and Environmental regulations and responsibilities.
 </li>
 </ul>
 
 
</div>

Civil Engineer

e& UAE

Director/Service Integration Position Overview We are seeking an accomplished and visionary Director of Service Integration to lead the design, implementation, and management of end-to-end ICT solutions across enterprise environments. This role will focus on integrating advanced networking, security, infrastructure, and ICT services to deliver seamless, scalable, and innovative solutions tailored to client needs. The ideal candidate will oversee strategic initiatives, drive service integration excellence, and ensure the successful delivery of complex ICT projects, including system integration, resource optimization, and vendor collaboration. Job Description This position demands exceptional leadership capabilities, deep technical expertise in ICT service integration, and a proven ability to manage large scale projects involving networking, security, wireless, voice systems, and passive infrastructure. The candidate will work with technologies and products from leading vendors such as Cisco, Huawei, Aruba, Fortinet, Palo Alto, Ribbon SBC, Imagicle, and NICE & Cisco Contact Center. The Director of Service Integration will play a pivotal role in driving ICT service integration excellence, ensuring seamless delivery of advanced solutions, and fostering collaboration across teams and stakeholders. This position is critical to achieving the organization's strategic goals and maintaining its leadership in the ICT industry. Responsibilities Strategic Leadership <ul> <li>Define and execute the strategic vision for service integration, ensuring alignment with organizational goals and business objectives.</li> <li>Lead, mentor, and inspire a team of technical managers, engineers, and specialists to achieve excellence in service delivery, innovation, and customer satisfaction.</li> <li>Foster cross departmental collaboration to ensure seamless integration of services and technologies across ICT domains.</li> </ul> Service Integration Excellence <ul> <li>Oversee the end to end integration of ICT services, including networking, security, wireless, voice systems, and passive infrastructure, ensuring seamless functionality and scalability.</li> <li>Drive innovation in ICT service delivery by leveraging emerging technologies such as SD WAN, SD Access, Cisco ACI, and advanced security frameworks.</li> <li>Ensure all integrated solutions meet industry standards, regulatory requirements, and client specific needs.</li> </ul> Enterprise Network Design & Management <ul> <li>Lead the architecture, deployment, and optimization of enterprise network solutions, including WAN/LAN, SD WAN, and SD Access technologies.</li> <li>Ensure reliability, scalability, and security in all networking solutions to support business critical operations.</li> </ul> Cisco ACI & Data Center Networking <ul> <li>Spearhead initiatives involving Cisco ACI for data center networking, ensuring optimal configuration, integration, and performance.</li> <li>Drive innovation in data center technologies to enhance operational efficiency and scalability.</li> </ul> Security Frameworks <ul> <li>Develop and implement robust security strategies, including firewalls, VPNs, access control systems, and advanced threat detection.</li> <li>Ensure compliance with industry standards and proactively address emerging security threats.</li> </ul> Wireless & Voice Solutions <ul> <li>Oversee the deployment and management of enterprise grade wireless (WLAN) and VoIP systems to ensure seamless communication and connectivity.</li> <li>Optimize voice and wireless solutions to enhance user experience and operational efficiency.</li> </ul> Passive Infrastructure <ul> <li>Direct the planning, installation, and maintenance of structured cabling systems (fiber and copper) to support networking and telecommunications needs.</li> <li>Ensure passive infrastructure is designed to meet scalability, reliability, and cost effectiveness requirements.</li> </ul> BOQs and Proposals <ul> <li>Prepare, review, and approve detailed Bill of Quantities (BOQs) and technical proposals for ICT integration projects.</li> <li>Collaborate with sales, procurement, and project teams to ensure accurate cost estimations and resource allocation.</li> </ul> Client Engagement <ul> <li>Represent the organization in high level client meetings, providing strategic insights and recommending tailored ICT solutions.</li> <li>Participate in RFP/RFQ processes, ensuring technical documentation and proposals meet client requirements and expectations.</li> </ul> Project Oversight <ul> <li>Manage multiple large scale ICT integration projects, ensuring timely delivery, adherence to budgets, and alignment with organizational objectives.</li> <li>Implement project management best practices to maintain quality, efficiency, and customer satisfaction.</li> </ul> Vendor & Stakeholder Management <ul> <li>Build and maintain strong relationships with vendors and third party service providers to ensure timely delivery of solutions.</li> <li>Negotiate technical and commercial aspects to achieve optimal outcomes for service integration projects.</li> </ul> Documentation & Reporting <ul> <li>Ensure comprehensive documentation of service integration designs, configurations, and processes.</li> <li>Provide regular updates and strategic reports to senior management and stakeholders on project progress and challenges.</li> </ul> Budgeting <ul> <li>Develop and manage budgets for service integration projects, ensuring cost effectiveness and alignment with organizational financial goals.</li> <li>Monitor expenditures and ensure adherence to approved budgets throughout project lifecycles.</li> </ul> Qualifications Education <ul> <li>Bachelor's degree in computer science, Information Technology, Telecommunications, or a related field.</li> <li>Master's degree or MBA is highly preferred.</li> </ul> Professional Certifications <ul> <li>PMP, CCIE, CCNP, or equivalent certifications in networking, security, or wireless are highly preferred.</li> <li>Additional certifications in SD WAN, Cisco ACI, security (e.g., Fortinet, Palo Alto), or voice technologies are a plus.</li> </ul> Experience <ul> <li>Minimum of 15 years of experience in ICT service integration, networking, and security environments, including 10+ years in senior leadership roles.</li> <li>Proven track record of delivering large scale ICT projects involving WAN/LAN, SD WAN, SD Access, wireless (WLAN), voice systems, and passive infrastructure.</li> <li>Extensive experience with Cisco ACI for data center networking and structured cabling systems (fiber and copper).</li> <li>Hands on expertise with ICT technologies from Cisco, Huawei, Fortinet, Palo Alto, and other leading vendors.</li> </ul> Skills <ul> <li>Exceptional leadership and team management skills, with a focus on driving innovation and operational excellence.</li> <li>Strategic thinking with the ability to align technical solutions with business objectives.</li> <li>Advanced technical knowledge of SD WAN, SD Access, WAN/LAN, security, wireless, and VoIP technologies.</li> <li>Proficiency in Cisco ACI deployment and management for data center networking.</li> <li>Expertise in structured cabling design, installation, and maintenance.</li> <li>Strong experience in preparing and reviewing BOQs and technical proposals.</li> <li>Excellent communication, presentation, and client facing skills.</li> <li>Ability to manage multiple projects and deliver results under pressure.</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?n5tSDoUM%2b4aRK3mvS2Ou7csKZochWJhGj" width="0" height="0" />

Director/Service Integration

WSP in the Middle East

Associate Director - Dry Utilities WSP is seeking an Associate Director - Dry Utilities to join our Infrastructure team in Abu Dhabi. Responsibilities <ul> <li>Provide technical leadership and strategic guidance on dry utilities design, including power, telecommunications, street lighting, and associated infrastructure.</li> <li>Lead and oversee the preparation of concept, preliminary, and detailed designs in compliance with regional authority standards.</li> <li>Manage multidisciplinary design teams to ensure successful project delivery within scope, budget, and schedule.</li> <li>Act as the primary client interface, building strong relationships and ensuring client satisfaction.</li> <li>Oversee quality assurance, design reviews and technical compliance with local and international standards.</li> <li>Contribute to business development, proposals, and bids, leveraging regional market knowledge and networks.</li> <li>Provide mentorship and technical guidance to junior and mid level engineers, fostering professional growth within the team.</li> <li>Engage with local authorities and stakeholders to secure approvals and ensure compliance with regulations.</li> <li>Drive innovation and sustainability in dry utilities design practices, aligning with the firm's long term vision.</li> </ul> Qualifications <ul> <li>Bachelor's Degree in Electrical, Civil, or related Engineering discipline (Master's preferred).</li> <li>15+ years of experience in dry utilities design, with at least 5 years in a senior management/leadership role.</li> <li>Proven track record of delivering dry utilities projects in the UAE and Saudi Arabia, with strong knowledge of authority standards (e.g., ADDC, DEWA, SEC).</li> <li>Demonstrated experience in leading design teams on large scale infrastructure projects such as urban developments, roads & highways, and mixed use developments.</li> <li>Strong client facing, leadership, and stakeholder management skills.</li> <li>Experience in business development and contributing to successful project bids/proposals.</li> <li>Chartered Engineer status (e.g., CEng, PE, or equivalent) is highly desirable.</li> </ul> Location: Abu Dhabi, United Arab Emirates<img src="https://www.jobg8.com/Tracking.aspx?vN7mL9eUiCREOzjPq1y1tt8zeNguIc52i" width="0" height="0" />

Associate Director - Dry Utilities

Contango

<div>At Data &amp; AI Hub we&rsquo;re unlocking cross-portfolio value through a centralized data platform and AI-powered solutions that drive efficiency, profitability, and innovation across our operating companies. Aligned with the UAE&rsquo;s bold vision for AI leadership, our Data &amp; AI Hub is shaping the future of data-driven governance, building the next generation of AI products with both regional and global impact.
About the Role 
 
We are seeking a talented Fullstack Developer to design, build, and deploy sophisticated decision-support tools for our trading desks. In this role, you will work collaboratively with our technical product manager to understand end-user needs and translate complex requirements into intuitive and powerful web applications. You will have ownership over the entire development lifecycle, using a modern TypeScript-based stack. This includes everything from front-end implementation to building backend database integrations with data from Databricks tables and ML inference endpoints. 
Key Responsibilities<ul>
<li>
Develop and maintain high-performance, full-stack applications using TypeScript, Node.js, React, and NestJS</li>
<li>Design, implement, and manage robust database solutions with PostgreSQL, writing efficient and optimized queries</li>
<li>Utilize an ORM like Prisma or TypeORM to streamline database interactions and ensure type safety</li>
<li>Containerize applications using Docker to ensure consistent and reliable deployments across all environments</li>
<li>Collaborate closely with traders and quantitative analysts to gather requirements and build analytical tools that directly impact trading decisions</li>
<li>Write clean, scalable, and well-tested code, contributing to a high-quality codebase and a culture of engineering excellence</li>
</ul>
Requirements<ul>
<li>
3&ndash;8 years of experience in full-stack development</li>
<li>Strong proficiency in TypeScript and Node.js.</li>
<li>Extensive experience with the React framework for front-end development.</li>
<li>Hands-on experience with the NestJS framework for building scalable back-end services.</li>
<li>Deep knowledge of relational databases, such as PostgreSQL.</li>
<li>Experience with containerization using Docker.</li>
<li>Familiarity with at least one ORM, such as Prisma or TypeORM.</li>
</ul>
Nice-to-Haves<ul>
<li>
Proven experience building analytic or decision-support applications, especially within the finance or trading industry</li>
<li>Experience with Python and its modern data-centric libraries (e.g., FastAPI, Ruff, Pydantic)</li>
<li>Knowledge of building and consuming GraphQL APIs</li>
</ul>
Critical Skills<ul>
<li>
JavaScript/TypeScript</li>
<li>NestJS (or Python/Flask/FastAPI)</li>
<li>Power BI or Streamlit</li>
<li>API integration</li>
<li>UX fundamentals</li>
</ul>
Key Interactions 
<ul>
<li>
TPM &ndash; align on product requirements and user interface priorities</li>
<li>Data Scientists &ndash; connect model outputs to front-end features</li>
<li>DevOps &ndash; package, deploy, and secure applications</li>
<li>Client/end user &ndash; gather feedback, ensure usability, and support integration</li>
</ul>
Disclaimer
This job posting is not open to recruitment agencies. Any candidate profile submitted by a recruitment agency will be considered as being received directly from an applicant. Contango reserves the rights to contact the candidate directly, without incurring any obligations or liabilities for payment of any fees to the recruitment agency.</div>

Full Stack Engineer

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