engineer - customer service operations Jobs in Mangaluru

engineer - customer service operations

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engineer customer service operations

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description �The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities �Taking ownership of customer issues reported, solving their problems through by providing resolution. �Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. �Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams �Ensure SLA are achieved &amp; work proactively to maintain the same. Desired Skill sets �Demonstration of problem-solving skills �Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. �Maintain awareness of latest technologies in the domain
</div>

Engineer - Customer Service Operations

Microsoft

<div>
 
 Overview
 
 
 
 We are looking for an outstanding Software Engineer to join the Microsoft Discovery team and work on an exciting new AI-driven platform that will transform the scientific research process. Microsoft Discovery is a cutting-edge enterprise platform that uses AI agents and high-performance computing to accelerate research and development (R&amp;D) in science and engineering. Microsoft Discovery is already driving breakthroughs in collaboration with partners across industries like chemistry and materials, energy, manufacturing, and pharmaceuticals, showcasing its potential to solve real-world challenges through AI-powered discovery.
 
 
 We innovate quickly, learn from data and experience, think creatively, and aren&rsquo;t afraid to laugh and have fun &ndash; all while tackling challenging customer and partner problems. You will be part of a startup-like environment within Microsoft, joining a highly motivated team that enjoys tough challenges and rapid development iterations. We collaborate closely with key platform teams across Microsoft and Microsoft Research to design, build, and operate the Discovery platform and related products.
 
 
 
 Responsibilities
 
 
 
 As a Software Engineer, you will:
 
 
 <ul>
 <li>
 Architect and build scalable, distributed systems from the ground up.
 </li>
 <li>
 Drive features from ideation to global rollout.
 </li>
 <li>
 Mentor engineers and lead design/code reviews.
 </li>
 <li>
 Improve engineering velocity and service reliability through adoption of AI-enabled process enhancements.
 </li>
 <li>
 Collaborate across Microsoft Research and platform teams to integrate cutting-edge technologies.
 </li>
 <li>
 Apply site-reliability engineering practices to ensure robust operations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Required:
 
 
 <ul>
 <li>
 5+ years of experience in commercial software development.
 </li>
 <li>
 Bachelor's degree in Computer Science or related field.
 </li>
 <li>
 General awareness of building AI-powered services and multi-agent systems.
 </li>
 <li>
 Proven experience building and operating reliable distributed systems.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience with cloud platforms and enterprise-scale services.
 </li>
 <li>
 Experience with widely-used scientific tools in chemistry, physics and bio sciences.
 </li>
 <li>
 Strong problem-solving skills and a bias for action.
 </li>
 <li>
 Passion for scientific innovation and cross-disciplinary collaboration.
 </li>
 <li>
 Advanced degree (MS/PhD) is a plus.
 
 
 </li>
 </ul>
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Software Engineer -II

Cognite

<div>
 Cognite operates at the forefront of
 
 industrial digitalization, building AI
 
 and data solutions that solve some of the world&rsquo;s hardest, highest-impact problems. With unmatched industrial heritage and a comprehensive suite of AI capabilities, including low-code AI agents, Cognite accelerates the digital transformation to drive operational improvements.
 
 
 Our moonshot is bold: unlock $100B in customer value by 2035 and redefine how global industry works.
 
 
 What Cognite is Relentless to achieve
 
 
 We thrive in challenges. We challenge assumptions. We execute with speed and ownership. If you view obstacles as signals to step forward - not step back - you&rsquo;ll feel at home here. Join us in this venture where AI and data meet ingenuity, and together, we forge the path to a smarter, more connected industrial future.
 
 
 How you&rsquo;ll demonstrate
 
 Ownership
 
 
 
 The One Cognite Customer Support team is a globally distributed group of technical
 
 
 experts including Support Data Engineers, Support Solution Architects, and Support
 
 
 Specialists focused on ensuring customer support and success.
 
 
 We deliver high-quality support across four tiers of enterprise-grade customer
 
 
 support service from maintaining stable day-to-day operations to proactive
 
 
 monitoring, strategic alignment, and customer cases/issue resolution. Our mission is to
 
 
 enable customers to get the most value from Cognite Data Fusion by ensuring their
 
 
 deployments run reliably and efficiently at scale.
 
 
 
 About The Role
 
 
 
 We are seeking a Senior Data Engineer-Support with a strong blend of data and software
 
 
 engineering skills. You will be responsible for supporting production environments,
 
 
 troubleshooting customer deployments, and implementing proactive monitoring and
 
 
 operational improvements.
 
 
 This role requires both deep technical capabilities and a customer-first mindset, with a
 
 
 focus on resolving issues efficiently, maintaining system stability, and driving continuous
 
 
 improvement. You&rsquo;ll play a critical part in supporting 24/7 operational readiness in
 
 
 collaboration with global teams.
 
 
 Troubleshooting Issues &amp; Customer Support
 
 
 <ul>
 <li>
 Investigate and debug complex customer-reported issues related to data pipelines, integrations, data models, and Cognite Data Fusion functionality.
 </li>
 <li>
 Work closely with customer teams to understand production incidents, reproduce issues, and implement reliable fixes or workarounds.
 </li>
 <li>
 Analyze data failures, system errors, and unexpected behaviours across API integrations, custom code, and third-party data sources.
 </li>
 <li>
 Maintain and improve the reliability and performance of existing data pipelines by proactively identifying bottlenecks, configuration mismatches, or usage anomalies.
 </li>
 <li>
 Collaborate with engineering and product teams to escalate platform issues, suggest improvements, and contribute to long-term resolutions.
 
 
 </li>
 </ul>
 Advanced and Enterprise-Level Support
 
 
 <ul>
 <li>
 Serve as the technical point of contact for customer support cases, particularly complex and high-priority issues.
 </li>
 <li>
 Perform in-depth troubleshooting and diagnostics, including custom code reviews and third-party data source integrations.
 </li>
 <li>
 Engage in regular case reviews, root cause analyses, and progress updates aligned with customer SLAs.
 </li>
 <li>
 Participate in on-call rotations to ensure 24/7 coverage and rapid response to critical issues.
 </li>
 <li>
 Implement and manage proactive monitoring and alerting systems to detect and address issues before they escalate.
 
 
 </li>
 </ul>
 Customer Enablement &amp; Knowledge Sharing
 
 
 <ul>
 <li>
 Create clear documentation, &ldquo;how-to&rdquo; guides, and knowledge base articles to accelerate issue resolution and reduce repeat tickets.
 </li>
 <li>
 Work closely with internal product and engineering teams to relay customer feedback and prfioritize product improvements.
 
 
 </li>
 </ul>
 The Impact you bring to Cognite
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Engineering, or related fields.
 </li>
 <li>
 3+ years in a data-intensive, customer-facing role with experience in technical support in a SaaS or Data platform environment, ideally in a Tier 2/3 or engineering-focused support function.
 </li>
 <li>
 Strong programming skills in Python and SQL; experience working with REST APIs.
 </li>
 <li>
 Familiarity with cloud platforms (Azure, GCP), Kubernetes, and CI/CD tools.
 </li>
 <li>
 Experience maintaining production-grade data pipelines and workflows in live customer environments.
 </li>
 <li>
 Knowledge of industrial data systems or domains such as Oil &amp; Gas, Power, or Manufacturing is a plus.
 </li>
 <li>
 Experience with tools like Grafana, Power BI, or GraphQL is a bonus.
 </li>
 <li>
 Strong problem-solving and troubleshooting skills.
 </li>
 <li>
 Excellent English communication skills and a customer-centric mindset.
 
 
 </li>
 </ul>
 
 
 Equal Opportunity
 
 
 
 
 
 Cognite is committed to creating a diverse and inclusive environment at work and is proud to be an equal opportunity employer. All qualified applicants will receive the same level of consideration for employment.
 
</div>

Senior Data Engineer - Value Support Engineering

Themesoft Inc.

<div>
 
 Greetings from Themesoft!
 
 
 
 
 
 We&rsquo;re looking for a skilled and proactive
 
 Network Operations Engineer
 
 to join our growing IT infrastructure team. This role involves
 
 real-time monitoring, incident response, coordination
 
 , and maintaining the health of enterprise network systems.
 
 
 
 
 
 
 Location:
 
 Bangalore
 
 
 
 Experience:
 
 6&ndash;9 Years
 
 
 
 Notice Period:
 
 Immediate Joiner or 10 days of notice period Only
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 🔹
 
 Monitoring &amp; Incident Response
 
 
 <ul>
 <li>
 Continuously monitor network infrastructure using enterprise tools
 </li>
 <li>
 Respond to alerts and incidents as per SLA
 </li>
 <li>
 Perform root cause identification and document repeat issues
 </li>
 </ul>
 
 🔹
 
 Escalation &amp; Coordination
 
 
 <ul>
 <li>
 Escalate complex issues to L2/L3 teams
 </li>
 <li>
 Coordinate with internal teams, vendors, and service providers
 </li>
 </ul>
 
 🔹
 
 Operational Health Checks
 
 
 <ul>
 <li>
 Execute routine health checks on routers, switches, firewalls, wireless controllers
 </li>
 <li>
 Record and report network anomalies
 </li>
 </ul>
 
 🔹
 
 Documentation &amp; Compliance
 
 
 <ul>
 <li>
 Maintain records in
 
 ITSM tools
 
 (ServiceNow, Remedy)
 </li>
 <li>
 Update runbooks, SOPs, and KBs regularly
 </li>
 <li>
 Ensure adherence to compliance and security standards
 </li>
 </ul>
 
 
 
 
 ✅
 
 Required Skills &amp; Experience:
 
 
 <ul>
 <li>
 6&ndash;9 years in Network Operations or NOC environments
 </li>
 <li>
 Strong knowledge of
 
 TCP/IP, VLANs, Routing &amp; Switching
 
 </li>
 <li>
 Hands-on experience with
 
 Cisco/Juniper
 
 devices
 </li>
 <li>
 Familiarity with
 
 monitoring &amp; ticketing tools
 
 </li>
 <li>
 Basic troubleshooting of
 
 VPNs, firewalls, wireless APs
 
 </li>
 <li>
 Excellent communication &amp; coordination skills
 </li>
 </ul>
 
 
 
 
 If you're available to join
 
 immediately
 
 or
 
 within 10 days
 
 , and if you are interested, please share updated resume with mythili@themesoft.com
 
 
 
 
 
 #NetworkJobs #NOC #NetworkOperations #CiscoJobs #ITSupport #BangaloreJobs #TechJobs #ImmediateJoiners #HiringNow #NetworkEngineer #Firewalls #RoutingSwitching #NetworkMonitoring #ServiceNow #Remedy #JobOpening #ITInfrastructure #SeniorAssociate #LinkedInJobs
 
</div>

Senior Network Operations Engineer

Persistent Systems

<div>
 
 
 About Position:
 
 
 
 
 
 
 Join us on our digital-first journey and join the magic that is happening right now at Chubb. Our teams are innovating, iterating, and solving customer problems at a rapid pace. We are building upon our strength of delivering superior coverage and customer experience by leading the modernization of what insurance does and how we deliver it in a digital way. This means technology is infused into the business and technology experts sit at the table with our insurance experts. This requires taking an engineer of everything mentality to deliver the world-class customer experience that sets Chubb apart from our competition. By being a part of the digital-first journey at Chubb, you will be a transformer at the forefront of driving change in a multidisciplinary squad. Here is how some of our current transformers are describing how they feel about their experience in our squads: invigorated, heard, motivated, supported, and valued.
 
 
 
 
 <ul>
 <li>
 
 Role: Senior Java Developer
 
 </li>
 <li>
 
 Location: Bangalore, Hyderabad
 
 </li>
 <li>
 
 Experience: 7 to 10 Years
 
 </li>
 <li>
 
 Job Type: Full Time Employment
 
 </li>
 </ul>
 
 
 
 
 
 What You'll Do:
 
 
 
 
 
 <ul>
 <li>
 Build and implement complex, large-scale applications capable of integrating with multiple internal/external systems.
 </li>
 <li>
 Engage in development efforts across the full SDLC from design and coding through to test, build, QA, deployment, and maintenance.
 </li>
 <li>
 Build cloud-based software solutions and support the migration of applications to the cloud.
 
 
 </li>
 <li>
 Ability to coordinate with different teams in different geographies
 </li>
 <li>
 Flexible to work in multiple projects when needed.
 </li>
 <li>
 Independently implement and unit test the application modules
 </li>
 </ul>
 
 
 
 
 
 Expertise You'll Bring:
 
 
 
 
 
 <ul>
 <li>
 Senior Software Engineer with 5-10 years of working experience in Object-oriented programming language (Java) and related frameworks, APIs and databases (SQL/NoSQL).
 </li>
 <li>
 Hands on experience of at least 2 years in Spring Boot,Kafka
 </li>
 <li>
 Experience working with any Mainframe integration tools (Soroco Scout, OpenLegacy, etc.) is a big plus.
 </li>
 <li>
 Experience with Unit testing frameworks for API.
 </li>
 <li>
 Experience in source control tools like GIT, Jenkins CI/CD or any other build tool.
 </li>
 <li>
 Experience in working with Jira and Agile/Scrum environments.
 </li>
 <li>
 Insurance Domain knowledge is a big plus.
 </li>
 <li>
 Solid knowledge of Routing, Dependency Injection, Web API Filters, Caching.
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 
 
 
 <ul>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
 </li>
 <li>
 Opportunity to work with cutting-edge technologies
 </li>
 <li>
 Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
 </li>
 <li>
 Annual health check-ups
 </li>
 <li>
 Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
 </li>
 </ul>
 
 
 
 
 
 Values-Driven, People-Centric &amp; Inclusive Work Environment:
 
 
 
 
 
 
 Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
 
 
 
 
 <ul>
 <li>
 We support hybrid work and flexible hours to fit diverse lifestyles.
 </li>
 <li>
 Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
 </li>
 <li>
 If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
 </li>
 </ul>
 
 
 
 
 
 Let&rsquo;s unleash your full potential at Persistent - persistent.com/careers
 
 
 
 
 
 
 
 
 &ldquo;Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.&rdquo;
 
 
 
</div>

Senior Java Developer

Haworth

<div>
 
 Job Purpose:
 
 
 
 Responsible for the efficient planning, scheduling, coordinating and supervising of the installation and reconfiguration of Haworth products as well as executing project management works with minimal cost without compromising the quality of customer service in completing the projects for new clients.
 
 
 
 Key Roles and Responsibilities:
 
 
 
 <ul>
 <li>
 Actively search and pursue opportunities to promote the Harmony Services and Haworth value proposition to customers in your region/sub-region by engaging directly with customers and partners.
 </li>
 <li>
 Service strategic accounts assigned, present Harmony Services, identify opportunities, update and submit regular reports on customer visits and services rendered to the management, and support strategic planning on account management.
 </li>
 <li>
 In Harmony projects that require cross-geographical support, he works closely with the strategic project leader, RCOM, sales/GAM, and his counterparts in other regions to deliver service consistency with highest level of service experience/standards in project management across the region and ensure the greatest customer satisfaction rating and ultimately, customer retention.
 </li>
 <li>
 Responsible for creating proposals, scheduling, coordinating, and supervising the installation and reconfiguration of Haworth products.
 </li>
 <li>
 Works closely with order fulfillment &amp; logistics managers to ensure customers (internal &amp; external) are kept informed of changes in shipment and installation dates.
 </li>
 <li>
 Responsible for ensuring that order, product, and installation problems are quickly and effectively resolved.
 </li>
 <li>
 Responsible for efficient planning, organizing, &amp; executing project management works with minimal cost effect to the organization without compromising the quality of customer service in completing the projects.
 </li>
 <li>
 Works closely with sales to quote on projects, takes up communication with the Logistics Manager to drive the compilation of competitive quotes, and suggests methods to ensure the GP is safeguarded at all times.
 </li>
 <li>
 Promote Harmony Services and assignments are to increase the GP of a project through variation billing and through consolidation of logistics costs and service jobs to achieve an average GP of 30% wherever possible, support and maintain margins on key projects, retention of strategic accounts, and promote growth in new customer segments. With time, the implementation of a Haworth brand identity to that of a full-service provider.
 </li>
 <li>
 Works diligently in analytical and situational audits of project challenges, engage in intelligent problem solving and efficiently deploys of resources to complete projects in a timely manner. The success of these activities must be evidently scored through the Project-based Customer Satisfaction Surveys with high ratings, as perceived by the customers. Participate actively in Solutions Selling and adopt best practices in these processes
 </li>
 <li>
 Actively communicate and agree with local sales leaders and local customer operations teams on key customer strategies to maximize the value of each account through Harmony Services, including supporting with reports on service performances and any other requirements as deemed necessary by customers pertaining to KPIs. Also, co-ordinate with Sales Leaders/Sales and local Customer Operations teams whenever and wherever support is needed to ensure the strategic project is successfully executed.
 
 
 </li>
 </ul>
 
 Job Requirements and Qualifications:
 
 
 
 <ul>
 <li>
 A university or technical school degree in design, engineering, architecture, or a similar field of study
 </li>
 <li>
 A minimum of 7-10 years&rsquo; work experience in project management
 </li>
 <li>
 Project management experience in the contract office furniture industry/allied industry is preferred
 </li>
 <li>
 Ability to read and interpret blueprints in English.
 </li>
 <li>
 Ability to travel to customer sites within the region as required
 </li>
 <li>
 Demonstrated problem-solving skills
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 High degree of professionalism, integrity, and customer-centric approach.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Haworth is one of the world's largest manufacturers of office furniture, providing solutions for tomorrow's customers worldwide. At the center of our work is the human being: What does a person need to work, what pushes them, motivate them and what makes people feel comfortable at work? Only if we can answer that question, we are able to introduce designs to our customers that will make them achieve their goals. To stay one step ahead, we invest in our own research, have a worldwide network of interesting partners and are part of think tanks around the world who are trying to think ahead. The family-owned company, headquartered in Holland, Michigan/United States, employs more than 8,000 people and is represented in more than 150 countries in Asia, Europe and America with subsidiaries and partners.
</div>

Assistant Project Manager

Reliance Retail

<div>
 <ul>
 <li>
 Oversee daily store operations to ensure smooth functioning, customer satisfaction, and adherence to Smart Bazaar service standards.
 </li>
 <li>
 Manage inventory levels, stock replenishment, and product merchandising to maximize sales and reduce shrinkage.
 </li>
 <li>
 Lead, train, and motivate store staff to achieve performance targets and maintain a high-quality customer experience.
 </li>
 <li>
 Monitor sales performance, analyze reports, and implement strategies to improve revenue and profitability.
 </li>
 <li>
 Ensure compliance with company policies, safety regulations, and hygiene standards within the store premises.
 </li>
 <li>
 Handle customer concerns, resolve issues promptly, and maintain strong relationships with customers and the local community.
 </li>
 </ul>
</div>

Retail Store Manager

Explore 357+ Engineer customer service operations in Mangaluru this January. Find roles across top companies and apply now to boost your career.