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assistant manager - account management

enterprise account manager

Plum

<div>
 
 
 About Plum
 
 
 
 
 
 
 Plum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organizations.
 
 
 
 
 
 Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance.
 
 
 
 
 
 Plum is on a mission to provide the highest quality insurance and healthcare to 10 million lives by FY2030, through companies that care. Plum is backed by Tiger Global and Peak XV Partners.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 We are seeking a talented and driven individual to join our team as an Account Management Agents. In this role, you will work closely with our enterprise account managers to provide them with data and reports that will help support them in their work.
 
 
 
 
 
 
 Role Responsibilities
 
 
 <ul>
 <li>
 Collaborate with account managers to understand their needs and gather data and information necessary to build customer profiles and develop account strategies.
 </li>
 <li>
 Create and maintain reports and dashboards that track account performance and identify trends, opportunities, and challenges.
 </li>
 <li>
 Analyse customer data and provide insights to help account managers make informed decisions.
 </li>
 <li>
 Assist account managers with customer meetings and presentations by providing data-driven insights and analysis.
 </li>
 <li>
 Coordinate with other departments, such as customer success, marketing and product development, to ensure account managers have the information and resources they need to succeed.
 </li>
 <li>
 You would help employees and employers use their health insurance and health benefits in the most seamless way possible.
 </li>
 <li>
 You would develop a deep level of understanding and knowledge of the entire product , systems and processes.
 </li>
 </ul>
 
 
 
 
 
 Role Requirement
 
 
 <ul>
 <li>
 At least 2-3 years of experience in a customer facing role.
 </li>
 <li>
 Very strong written and verbal communication.
 </li>
 <li>
 High customer empathy.
 </li>
 <li>
 Strong problem solver, can hustle to unblock customers.
 </li>
 <li>
 Ability to work with cross functional teams to resolve issues.
 </li>
 <li>
 Comfortable using modern tools like Intercom, Slack, Google Suite.
 </li>
 <li>
 Strong adherence to SLAs and processes.
 </li>
 <li>
 Ability to communicate complex data and insights to non-technical stakeholders in a clear and concise manner.
 </li>
 <li>
 Strong attention to detail and the ability to ensure data accuracy and completeness.
 </li>
 </ul>
 
 
</div>

Enterprise Account Manager

VFM Systems and Services (P) Ltd

<div>
 
 
 Enterprise Account Manager / Senior Enterprise Account Manager-Cybersecurity
 
 
 
 
 
 
 Location : Bengaluru
 
 
 
 
 
 interested candidates pls share your profile to
 
 joyce@vfmindia.biz
 
 
 
 
 
 
 
 Candidate profile requirements
 
 
 
 
 
 
 The Candidate must satisfy the following criteria-
 
 <ul>
 <li>
 Good Sales experience in B2B sales, selling to large enterprise customers
 </li>
 <li>
 
 
 Next Generation firewalls, firewall management ,CASB , Cloud Security posture management , Cloud workload protection , Next generation endpoint security
 
 
 </li>
 <li>
 At least 3 years in the same company
 </li>
 <li>
 Sales experience to be in the areas of Networking/ Security / Servers- Storage-Backup / Cloud to the above mentioned client profile.
 </li>
 <li>
 Should have sound knowledge of the IT Solutions buying process in Enterprise accounts.
 </li>
 <li>
 Should have sound knowledge of the Decision Making people and the positions involved in the IT buying process
 </li>
 <li>
 Should be looking forward to a Solution Selling role in sales as a professional advancement.
 </li>
 <li>
 Salesperson should be a &ldquo;hunter&rdquo; by nature.
 </li>
 <li>
 Have good written and oral Communication skills. Good Oral communication skills in the vernacular language essential.
 </li>
 <li>
 Should be a good judge of people and situations, from a sales perspective and should be tactically sharp in steering situations and people to his/her side.
 </li>
 <li>
 Should be adept at steering prospective buyers to his/her point of view
 </li>
 <li>
 Should be conversant with sales funnel stages, prospects, suspects, sales actions required for each funnel stage
 </li>
 </ul>
 
 
 Job Description
 
 
 <ul>
 <li>
 The selected candidate is expected to cover the assigned territory &ndash; prospecting, developing and advancing generated opportunities through the funnel stages to closure.
 </li>
 <li>
 Map the potential target accounts in the assigned territory.
 </li>
 <li>
 Meet the key decision makers for our solutions in the target accounts i.e. the IT Manager, Networking Manager, Security Manager, Data Centre Manager, Cloud Manager etc. and pitch for business and generate pipeline.
 </li>
 <li>
 Develop consultative relationships with the people described above in the target accounts.
 </li>
 <li>
 Work with Presales, Technical and Sales Manager, OEM sales teams to build adequate pipeline commensurate with business targets given and advance cases through the funnel stages to closure.
 </li>
 <li>
 Maintain healthy addition to pipeline by sound coverage of the assigned territory.
 </li>
 <li>
 Develop and deepen key account relationships by involving senior managers in meetings with key decision makers in the account(s).
 </li>
 </ul>
 
 Achieve the assigned revenue and profitability goals quarter on quarter
 
 
 
</div>

Business Consultant

Saviynt

<div>
 
 As a Regional Sales Manager Mid Market (RSM), you will be responsible for driving new business opportunities within enterprise &nbsp;clients, whilst growing existing client relationships. You will position Saviynt as the supplier of&nbsp;choice within your accounts &amp; Territory.
 
 
 To meet and exceed your individual sales quota, you will drive the sales cycle to success. You will meet the&nbsp;client&rsquo;s requirements and be responsible for collaborating with the relevant internal teams to deliver&nbsp;successful sales proposals.
 
 
 The right candidate will possess excellent energy and drive and a real desire to build business across a&nbsp;portfolio of accounts. They will have the ability to build effective relationships quickly and to find&nbsp;valuable business within each account immediately that can then be enhanced by leveraging internal&nbsp;resources. Candidates with current strong security contacts are encouraged to apply.
 
 
 
 
 
 
 What You'll Do:
 
 <ul>
 <li>
 Work closely with&nbsp;internal resources&nbsp;and individually to build a successful pipeline to meet and exceed your individual sales quota
 </li>
 <li>
 Identify new business opportunities whilst establishing, developing and maintaining relationships up to executive-levels within your assigned territory
 </li>
 <li>
 Network within the client&rsquo;s business and influence key decision makers, typically at C-level
 </li>
 <li>
 Act as&nbsp;Saviynt&nbsp;ambassador within specific client accounts
 </li>
 <li>
 Articulate and promote the company&rsquo;s value proposition and services to become a trusted advisor within your customer base
 </li>
 <li>
 Identify&nbsp;new business opportunities and prepare detailed account development plans, engagement strategies and targets for each account within your assigned portfolio
 </li>
 <li>
 Working in collaboration&nbsp;with&nbsp;internal teams&nbsp;and to lead a virtual team to&nbsp;drive and close opportunities
 </li>
 <li>
 Take control of opportunities and accurately forecast their business&nbsp;objectives and outcomes
 
 </li>
 </ul>
 
 
 
 
 What You&rsquo;ll Need
 
 <ul>
 <li>
 15+ years of experience driving new business opportunities
 </li>
 <li>
 Proven successful track record in a similar role selling high technology products and solutions especially Cyber-Security &amp; Identity across multiple segments of Enterprise customers in
 </li>
 <li>
 Ability to network multiple levels within an account up to C-Level
 </li>
 <li>
 Experience within Cyber Security is preferred
 </li>
 <li>
 Excellent verbal, written and presentation skills
 </li>
 <li>
 Ability to create and deliver value propositions
 </li>
 <li>
 Ability to identify and influence key decision makers
 </li>
 <li>
 Ability to succeed in a quota driven sales environment&nbsp;at an Enterprise level
 </li>
 <li>
 Proven sales track record
 </li>
 <li>
 Capable of closing solutions and services opportunities
 </li>
 <li>
 Strong business acumen and professionalism. Leadership, accountability qualities required
 </li>
 <li>
 Salesforce.com experience preferable&nbsp;
 
 </li>
 </ul>
 
 
 
 
</div>

Regional Sales Manager (Bangalore/Chennai/Mumbai/Pune/Delhi/NCR)

Oracle

<div>
 
 
 Channel AMO - NetSuite
 
 
 
 
 
 
 
 Why NetSuite?
 
 
 <ul>
 <li>
 We invented cloud ERP!
 </li>
 <li>
 Work in a vibrant and refreshing culture- real team culture
 </li>
 <li>
 Our customers rave about our platform
 </li>
 <li>
 Huge scope of growth across the Oracle and NetSuite business
 </li>
 <li>
 Work with our key partners in developing key strategies for our accounts.
 </li>
 <li>
 Daily consultative customer interaction about genuine business growth
 </li>
 <li>
 Fantastic commission structure
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Working side by side with our Channel partners across region in developing strategies for our customers
 </li>
 <li>
 Work with a portfolio of approximately 40-50 existing NetSuite customers across India
 </li>
 <li>
 Build relationships at all the C levels within our customers
 </li>
 <li>
 Grow annual customer spend by deep analysis of customer business requirements
 </li>
 <li>
 Achieve and exceed your sales quota by working with the partners to renewing your assigned accounts, selling additional modules and services to expand the NetSuite footprint across the customers organizations
 </li>
 <li>
 Coordinate with internal teams(presales) to win opportunities
 </li>
 <li>
 Develop industry specific knowledge and expertise and effectively articulate the NetSuite value proposition for all NetSuite offerings
 </li>
 <li>
 Grow key relationships across NetSuite globally to assist key customers
 </li>
 <li>
 Pipeline generation, management and forecasting in line with monthly and quarterly sales targets
 </li>
 <li>
 Weekly face to face meetings with customers
 </li>
 <li>
 Drive customer social events
 </li>
 <li>
 Expand contact base within customers and build opportunities across new business lines
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications/Skills:
 
 
 <ul>
 <li>
 A genuine tenacity to assist an existing partner network and their customer base while driving sales opportunities
 </li>
 <li>
 10+ years of relevant Sales experience
 </li>
 <li>
 Track record of strong sales performance
 </li>
 <li>
 Proven ability to assist and grow key accounts
 </li>
 <li>
 Experience of consultative solution- based selling
 </li>
 <li>
 An analytical mind and experience with excel
 </li>
 <li>
 Experience selling to C-level and business owners desirable
 </li>
 <li>
 A structured and methodical sales process
 </li>
 <li>
 An ability to have direct conversations about Return on Investment
 </li>
 <li>
 Previous account management experience is a must
 </li>
 <li>
 A confident communicator competent using powerpoint
 </li>
 <li>
 Team player and collaborator
 </li>
 <li>
 Attention to detail and a sense of urgency paramount
 </li>
 <li>
 Be able to travel throughout India to meet with customers and partners
 </li>
 </ul>
 
 
 
 
 Career Level : IC3
 
 
 Job Location : Bangalore
 
 
 
</div>

NetSuite ERP Sales Manager - SMB segment

Anthropic

<div>
 
 About Anthropic
 
 
 
 Anthropic&rsquo;s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
 
 
 
 About The Role
 
 
 
 As a Startup Account Executive at Anthropic's Bangalore hub, you'll be at the forefront of bringing safe, frontier AI to India's thriving startup ecosystem. You'll partner with some of India's most innovative startups&mdash;from fintech unicorns to emerging SaaS pioneers&mdash;helping them leverage Claude to transform their businesses. This role combines consultative selling with deep technical understanding, as you'll guide founders and CTOs through their AI transformation journey.
 
 
 You'll be a trusted advisor to the Indian startup community, understanding the unique challenges of building in India for both domestic and global markets. Working closely with our global GTM, product, and marketing teams, you'll shape how Anthropic serves the rapidly evolving needs of Indian startups while maintaining our commitment to AI safety and reliability.
 
 
 
 Responsibilities
 
 
 
 
 Drive Revenue and Market Development
 
 
 
 <ul>
 <li>
 Build relationships with key stakeholders in India's startup ecosystem, from seed-stage founders to scale-up leadership teams
 </li>
 <li>
 Navigate complex sales cycles involving technical decision-makers, often including CTOs, engineering leads, and product heads who deeply understand AI
 </li>
 <li>
 Own the complete sales journey from initial outreach through implementation, ensuring successful adoption of Claude across diverse use cases
 </li>
 <li>
 Develop market insights specific to Indian startups, understanding unique requirements around cost optimization, scale, and multilingual capabilities
 
 
 </li>
 </ul>
 
 Strategic Partnership Building
 
 
 
 <ul>
 <li>
 Collaborate with ecosystem partners including accelerators, VCs, and developer communities to expand Anthropic's presence
 </li>
 <li>
 Create tailored solutions that address India-specific challenges such as language diversity, infrastructure constraints, and cost sensitivity
 </li>
 <li>
 Build bridges between Anthropic's global product team and local market needs, advocating for features that serve Indian developers
 
 
 </li>
 </ul>
 
 Market Intelligence and Product Feedback
 
 
 
 <ul>
 <li>
 Gather insights from the Indian startup ecosystem to inform product roadmap decisions
 </li>
 <li>
 Document use cases unique to Indian markets, from vernacular language processing to solutions for Bharat
 </li>
 <li>
 Share learnings with the global team about emerging AI applications in sectors like edtech, healthtech, and agritech
 
 
 </li>
 </ul>
 
 Sales Excellence and Process Development
 
 
 
 <ul>
 <li>
 Develop playbooks tailored to the Indian startup sales cycle, accounting for factors like fiscal year planning and procurement processes
 </li>
 <li>
 Mentor and collaborate with team members to build a world-class sales organization in India
 </li>
 <li>
 Drive operational excellence by establishing processes that scale with India's rapid digital growth
 
 
 </li>
 </ul>
 
 You May Be a Good Fit If You Have
 
 
 
 
 Essential Experience
 
 
 
 <ul>
 <li>
 5-7 years of B2B sales experience in the Indian startup ecosystem, preferably selling developer tools, APIs, or SaaS products
 </li>
 <li>
 Track record of success in consultative selling to technical audiences, with demonstrated ability to exceed targets
 </li>
 <li>
 Deep understanding of India's startup landscape, including key players, investors, and market dynamics
 </li>
 <li>
 Relationship-building skills with the ability to navigate from technical teams to C-suite executives
 
 
 </li>
 </ul>
 
 Technical and Business Acumen
 
 
 
 <ul>
 <li>
 Technical fluency to engage with engineering teams on topics including:
 </li>
 <ul>
 <li>
 API integration patterns, rate limits, latency requirements, and token optimization strategies
 </li>
 <li>
 LLM fundamentals like context windows, prompt engineering best practices, and fine-tuning possibilities
 </li>
 <li>
 Common AI/ML use cases such as RAG (Retrieval-Augmented Generation), semantic search, conversational AI, and content generation
 </li>
 <li>
 Security and compliance considerations including data privacy, API key management, and SOC2/ISO requirements
 </li>
 <li>
 Performance metrics, benchmarks, and evaluation criteria relevant to specific use cases
 </li>
 <li>
 Integration approaches with popular tech stacks (Python, Node.js, React, various cloud platforms)
 </li>
 <li>
 Cost optimization strategies including caching, batch processing, and efficient prompt design
 </li>
 </ul>
 <li>
 While you don't need to code, you should confidently navigate technical discussions, ask intelligent questions about architecture and implementation, and effectively translate between business value and technical requirements
 </li>
 <li>
 Experience with consumption-based pricing models and helping startups navigate from proof-of-concept through production scaling
 </li>
 <li>
 Understanding of Indian startup dynamics including:
 </li>
 <ul>
 <li>
 Typical buying processes from POC to paid pilot to annual contracts
 </li>
 <li>
 Budget cycles and procurement processes unique to Indian startups
 </li>
 <li>
 The role of technical decision-makers vs business stakeholders
 </li>
 <li>
 Common concerns around data residency and compliance
 </li>
 </ul>
 <li>
 Ability to work across time zones collaborating with global teams while maintaining local market focus
 
 </li>
 </ul>
 
 Personal Attributes
 
 
 
 <ul>
 <li>
 Entrepreneurial mindset with the ability to thrive in ambiguity and build processes from scratch
 </li>
 <li>
 Genuine passion for India's digital transformation and the role AI can play in solving local challenges
 </li>
 <li>
 Strong communication skills in English; additional Indian languages are a plus
 </li>
 <li>
 Cultural bridge-builder who can translate between global product capabilities and local market needs
 </li>
 <li>
 Commitment to responsible AI development and deployment, especially in diverse, complex markets like India
 
 
 </li>
 </ul>
 
 Strong Candidates May Also Have
 
 
 
 <ul>
 <li>
 Existing relationships within India's startup ecosystem, including founders, VCs, and accelerator networks
 </li>
 <li>
 Experience selling to Indian unicorns or high-growth startups in sectors like fintech, e-commerce, or SaaS
 </li>
 <li>
 Technical background in engineering or computer science from premier Indian institutions
 </li>
 <li>
 Understanding of AI/ML applications in Indian contexts, from voice interfaces to computer vision
 </li>
 <li>
 Track record of building new markets or launching products in India
 </li>
 <li>
 Community involvement in developer communities, startup events, or tech meetups
 
 
 </li>
 </ul>
 
 What Makes This Role Unique
 
 
 
 This is an opportunity to shape how one of the world's leading AI companies serves India's dynamic startup ecosystem. You'll work at the intersection of cutting-edge AI technology and India's digital revolution, helping startups leverage AI responsibly to solve problems for millions of users. As an early member of our India team, you'll have significant influence on our go-to-market strategy and the opportunity to build something transformative.
 
 
 
 Working at Anthropic
 
 
 
 We believe in the power of diverse perspectives to build better AI systems. India's rich technical talent and unique market challenges make it a crucial geography for developing AI that works for everyone. You'll be part of a global team committed to building AI systems that are safe, beneficial, and accessible to all.
 
 
 
 Note: This position is based in our Bangalore office with a hybrid work arrangement. We welcome applications from candidates across India who are willing to relocate.
 
 
 
 
 Logistics
 
 
 
 
 Education requirements:
 
 We require at least a Bachelor's degree in a related field or equivalent experience.
 
 
 
 Location-based hybrid policy:
 
 Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
 
 
 
 Visa sponsorship:
 
 We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
 
 
 
 We encourage you to apply even if you do not believe you meet every single qualification.
 
 Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
 
 
 
 Your safety matters to us.
 
 To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links&mdash;visit anthropic.com/careers directly for confirmed position openings.
 
 
 
 How We're Different
 
 
 
 We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact &mdash; advancing our long-term goals of steerable, trustworthy AI &mdash; rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
 
 
 The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI &amp; Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
 
 
 
 Come work with us!
 
 
 
 Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
 
 Guidance on Candidates' AI Usage:
 
 Learn about our policy for using AI in our application process
</div>

Startup Account Executive

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We&rsquo;re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that&rsquo;s built on trust, care, inclusion, and fun &ndash; where everyone can succeed.
 
 
 Join us to transform the way the world works.
 
 
 
 Job Description
 
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
 
 
 This role is based in Bangalore.
 
 
 LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities, and gain insights. Our global reach means we get to make a direct impact on the world&rsquo;s workforce in ways no other company can. We&rsquo;re much more than a digital r&eacute;sum&eacute; &ndash; we transform lives through innovative products and technology.
 
 
 As a Senior Product Manager for the Enterprise Commerce Platform, you will shape the future of how LinkedIn scales our enterprise business (this includes SMBs to global organizations). You will own the platform that powers enterprise commerce across all of our lines of businesses - Recruiting, Sales, Learning and Advertising. You will lead the next wave of admin-focused innovation including proactive, in-product experiences and AI-powered agents targeted at product admins and decision makers within our enterprise customers, ultimately helping drive more value for them from their LinkedIn relationship, as well as improving productivity and ease of doing business. This is a highly visible, strategic role with impact across every enterprise transaction, product line, and customer journey.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead the vision and strategy for LinkedIn&rsquo;s user and license management experiences, a critical part of our enterprise commerce platform, ensuring it can scale globally across online and offline sales motions.
 </li>
 <li>
 Drive the Admin Success track, building proactive in-product guidance, AI-driven contextual insights and recommendations, and agentic actions that empower product admins to realize more value.
 </li>
 <li>
 Partner with design, data science, and engineering to develop an admin-focused AI agent that troubleshoots issues, surfaces opportunity areas, delivers conversational insights and reports, and proactively recommends next best actions.
 </li>
 <li>
 Lead our transition to server driven UI, while continuing to improve both in-product user experiences as well as automation technology such as SCIM for auto-provisioning, bulk actions, etc.
 </li>
 <li>
 Understand and lead analyses of the competitive environment, customer needs, and product metrics to inform platform enhancements and admin success capabilities.
 </li>
 <li>
 Translate complex technical considerations into clear product requirements, decisions, and trade-offs while collaborating with cross-functional teams.
 </li>
 <li>
 Communicate the product vision, roadmap, and value proposition clearly to executives, internal stakeholders, and customers.
 </li>
 <li>
 Develop a comprehensive product and go-to-market roadmap that aligns with LinkedIn&rsquo;s enterprise growth strategy and business goals.
 </li>
 <li>
 Write product requirements (PRDs), lead product planning, and execute product design to deliver high-quality, impactful experiences.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 BS degree in a technology-related field
 </li>
 <li>
 6+ years of experience in product management or equivalent role
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 MBA or advanced degree in a relevant field
 </li>
 <li>
 Experience building enterprise-grade web products, with a demonstrated ability to drive end-to-end product development and launch
 </li>
 <li>
 Background in complex enterprise systems (e.g., user/license management, enterprise identity, SCIM, bulk actions and workflows, automation, etc.)
 </li>
 <li>
 Familiarity with AI/ML applications in product experiences, particularly conversational or agentic interfaces
 </li>
 <li>
 Strong communication and storytelling skills, with the ability to influence technical and non-technical audiences alike
 </li>
 <li>
 Track record of driving impact across highly cross-functional, global teams
 
 
 
 </li>
 </ul>
 
 Suggested Skills
 
 
 
 <ul>
 <li>
 Product Management
 </li>
 <li>
 Complex Enterprise Systems
 </li>
 <li>
 AI/ML Applications
 </li>
 <li>
 Cross Functional Collaboration
 </li>
 <li>
 Story Telling
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Senior Product Manager - Enterprise Commerce

Microsoft

<div>
 
 Overview
 
 
 
 With over 17,000 employees worldwide, the mission of the Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. Come join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.
 
 
 Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?
 
 
 As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
 
 
 
 This role is flexible in that you can work up to (25%) from home.
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
 </li>
 <li>
 Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.
 </li>
 <li>
 You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
 </li>
 <li>
 Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
 </li>
 <li>
 You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives.
 </li>
 <li>
 You will meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage an
 </li>
 <li>
 understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <ul>
 <li>
 OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <li>
 OR equivalent experience
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <ul>
 <li>
 OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <li>
 OR equivalent experience
 </li>
 </ul>
 <li>
 5+ years relevant work experience within customer industry
 </li>
 <li>
 Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
 </li>
 <li>
 Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
 </li>
 <ul>
 <li>
 Project Management Institute (PMI) or equivalent Project Management certification
 </li>
 <li>
 Prosci or equivalent certification
 
 </li>
 </ul>
 </ul>
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
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Customer Success Account Mgmt

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