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enterprise products and services team leader

Zain

<div>About the Role 
The Enterprise Products and Services Team Leader is responsible for leading the design, development, and lifecycle management of product and service offerings within the B2B Enterprise unit. The role drives product strategy, innovation, and revenue growth while managing and coaching a team of specialists. The Team Leader ensures effective roadmap execution, strong performance against targets, and alignment with Zain's overall enterprise strategy and customer value proposition. 
Responsibilities:<ul><li>
Responsible for defining, managing, and evolving the enterprise product and service portfolio (end-to-end product lifecycle) to drive revenue growth, profitability, and market leadership.</li><li>
The role bridges commercial, technical, marketing, and delivery teams to ensure scalable, competitive, and customer-centric enterprise solutions.</li><li>
Supporting enterprise sales with solutions that meet the needs of large corporate, government, and SME customers.</li><li>
Define and manage the B2B product roadmap aligned with enterprise customer needs and corporate strategy.</li><li>
Ensure clear value propositions, pricing models, and commercial structures for all products.</li><li>
Continuously assess portfolio performance (revenue, margin, penetration, churn).</li><li>
Lead development of integrated solutions across (Mobility, Fixed Connectivity &amp; Managed WAN, IoT, M2M &amp; Digital Platforms)</li><li>
Work closely with technology vendors and partners to build differentiated offerings.</li><li>
Collaborate with Sales, Presales, and Marketing to define go-to-market strategies.</li><li>
Enable sales teams with product training, pricing and proposals.</li><li>
Monitor market trends, competitor offerings, and emerging technologies.</li><li>
Set objectives, KPIs, and performance targets.</li><li>
Foster a culture of innovation, accountability, and customer focus.</li><li>
Lead, coach, and develop the Products &amp; Services team to ensure high performance and capability growth.</li><li>
Allocate tasks, manage priorities, and ensure timely delivery of initiatives.</li><li>
Foster a culture of innovation, ownership, and collaboration.</li><li>
Support succession planning and skill development within the team.</li><li>
Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately.</li><li>
Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait.</li><li>
Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities.</li></ul>
What We Need From You<ul><li> 
Experience in B2B / Enterprise telecom or ICT products.</li><li>
Strong understanding of enterprise Mobility, connectivity and digital services</li><li>
Proven experience leading cross-functional teams.</li><li>
Strong commercial, analytical skills.</li><li>
Strategic thinking with execution focus</li><li>
Strong communication &amp; leadership skills</li></ul>
Education Level/Major:
Bachelor's Degree required in Business, marketing or a related field</div>

Enterprise Products and Services Team Leader

itcare

IT Care is Kuwait&rsquo;s trusted technology provider with over 20+ years of experience offering a wide range of products including printers, computers, gadgets, office supplies, and repair services through our online platform and multiple showrooms across Kuwait. We pride ourselves on exceptional customer service, professional expertise, and responsive support for both retail and enterprise clients.Job OverviewWe are seeking a motivated and customer-focused Bilingual Call Support Agent with excellent Arabic and English communication skills to join our support team. The ideal candidate will handle inbound customer inquiries, assist with product information, order support, problem resolution, and deliver a top-notch customer experience via phone, email, and chat.Key Responsibilities Customer Communication<ul><li>Answer incoming customer calls in Arabic and English in a professional and courteous manner.</li><li>Provide accurate information about products, pricing, delivery, returns, and services.</li></ul>Issue Resolution<ul><li>Troubleshoot customer issues, resolve complaints, and escalate complex cases to the relevant departments when needed.</li><li>Track and follow up on customer inquiries to ensure satisfactory resolution and response times.</li></ul>Order &amp; Service Support<ul><li>Assist customers with order placement, delivery tracking, exchanges, and refunds.</li><li>Support customers with technical queries related to products and repair services.</li></ul>Documentation<ul><li>Record customer interactions, complaints, and resolutions in the CRM or support system.</li><li>Maintain detailed and organized notes on recurring issues and customer feedback.</li></ul>Team Collaboration<ul><li>Work closely with sales, logistics, and technical teams to ensure seamless customer service.</li><li>Share insights and suggestions to help improve support processes.</li></ul>Required Skills &amp; Qualifications<ul><li>Fluent in Arabic and English (speaking, reading, writing).</li><li>Excellent verbal communication and active listening skills.</li><li>Customer-oriented attitude with patience and empathy.</li><li>Comfortable using computers, POS, CRM, and communication tools.</li><li>Ability to manage multiple tasks in a fast-paced environment.</li><li>Previous customer service or call center experience is a plus.</li><li>Basic understanding of tech products (IT equipment, printers, laptops, accessories) is preferred.</li></ul>What We Offer<ul><li>Competitive salary and performance incentives.</li><li>Training and growth opportunities within the company.</li><li>Supportive work environment focused on teamwork and development.</li><li>Opportunity to work with a leading tech retail brand in Kuwait.</li></ul>Job Type: Full-timePay: KD250.000 - KD350.000 per month

Call Support Agent (Arabic & English)

Future Technology Systems Co. (FutureTEC)

<div>
 
 
 Head of Enterprise Project Management Office (EPMO)
 
 
 
 
 
 
 
 Director Level &ndash; Reporting to CEO / Executive Office
 
 
 
 
 Company:
 
 FutureTEC
 
 
 
 Location:
 
 Kuwait / Jordan / Bahrain
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 
 
 
 Role Overview
 
 
 
 FutureTEC is seeking a
 
 Head of Enterprise Project Management Office (EPMO)
 
 to lead and govern the company&rsquo;s project, program, and strategic initiative portfolio at an
 
 enterprise level
 
 .
 
 
 The EPMO is an
 
 independent governance function
 
 reporting directly to the CEO / Executive Office. Its mandate extends beyond delivery to include
 
 prioritization, standardization, visibility, performance tracking, and executive escalation
 
 across all divisions and countries.
 
 
 This role is ideal for a
 
 senior PMO leader with executive presence
 
 , capable of challenging priorities, enforcing discipline, and driving organizational clarity.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 EPMO Leadership &amp; Governance
 
 
 <ul>
 <li>
 Establish and lead the
 
 Enterprise PMO (EPMO)
 
 framework across the organization.
 </li>
 <li>
 Define and enforce project, program, and portfolio management standards.
 </li>
 <li>
 Own the enterprise
 
 project intake, prioritization, and approval process
 
 .
 </li>
 <li>
 Ensure alignment between strategic initiatives, operational capacity, and business objectives.
 </li>
 </ul>
 
 
 
 
 
 Portfolio Oversight &amp; Executive Reporting
 
 
 <ul>
 <li>
 Maintain full visibility of all strategic, internal, and cross-functional initiatives.
 </li>
 <li>
 Track progress, dependencies, risks, and resource utilization at portfolio level.
 </li>
 <li>
 Produce
 
 executive dashboards and reports
 
 for the CEO and leadership team.
 </li>
 <li>
 Escalate issues, conflicts, and deviations with clear recommendations.
 </li>
 </ul>
 
 
 
 
 
 Cross-Functional Coordination
 
 
 <ul>
 <li>
 Work closely with Division Heads, Department Heads, and Country Managers.
 </li>
 <li>
 Act as a neutral authority to resolve priority conflicts and sequencing challenges.
 </li>
 <li>
 Ensure accountability for timelines, deliverables, and outcomes across functions.
 </li>
 </ul>
 
 
 
 
 
 Standards, Tools &amp; Process
 
 
 <ul>
 <li>
 Define project management methodologies, templates, and governance workflows.
 </li>
 <li>
 Standardize reporting, documentation, and status tracking.
 </li>
 <li>
 Oversee or recommend PM tools and ensure consistent adoption.
 </li>
 <li>
 Continuously improve project governance maturity across the organization.
 </li>
 </ul>
 
 
 
 
 
 Strategic &amp; Transformation Initiatives
 
 
 <ul>
 <li>
 Oversee execution of CEO-led strategic initiatives and transformation programs.
 </li>
 <li>
 Ensure disciplined execution of enterprise-wide initiatives.
 </li>
 <li>
 Support organizational change by enforcing clarity and execution rigor.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Engineering, Project Management, or related field.
 </li>
 <li>
 
 10+ years of experience
 
 in PMO, project, or program management roles.
 </li>
 <li>
 Proven experience leading an
 
 enterprise or centralized PMO
 
 .
 </li>
 <li>
 Strong exposure to
 
 executive-level governance and reporting
 
 .
 </li>
 <li>
 Experience working in
 
 multi-country or regional organizations
 
 .
 </li>
 <li>
 Professional certifications (PMP, PgMP, PRINCE2, MSP, SAFe, etc.) are a strong advantage.
 </li>
 </ul>
 
 
 
 
 
 Key Skills &amp; Attributes
 
 
 <ul>
 <li>
 Executive presence and strong stakeholder management
 </li>
 <li>
 Ability to challenge, influence, and escalate constructively
 </li>
 <li>
 Structured, analytical, and outcome-driven mindset
 </li>
 <li>
 Strong communication and executive reporting skills
 </li>
 <li>
 High integrity, independence, and objectivity
 </li>
 <li>
 Comfortable operating with authority across divisions
 </li>
 </ul>
 
 
 
 
 
 Why Join FutureTEC
 
 
 <ul>
 <li>
 Direct reporting line to the CEO / Executive Office
 </li>
 <li>
 Enterprise-wide mandate with real authority
 </li>
 <li>
 Opportunity to shape governance and execution at scale
 </li>
 <li>
 High visibility role with strategic impact across the organization
 </li>
 <li>
 Long-term leadership growth opportunity
 </li>
 </ul>
 
 
</div>

Head of Enterprise Project Management Office (EPMO)

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing.
 
 
 We are hiring an
 
 Enterprise Customer Success Manager at Canonical
 
 
 
 Customer success is a new and strategic department at Canonical, with the objective of reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customers' objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.
 
 
 We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, CSMs are specialized in one of the following segments:
 
 
 <ul>
 <li>
 Mass - SMEs or large businesses starting their journey with Canonical
 </li>
 <li>
 Focus - Large companies with established ARR
 </li>
 <li>
 Step Growth - a selection of high-potential customers
 
 
 </li>
 </ul>
 All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers.
 
 
 
 Location:
 
 This role will be based remotely.
 
 
 
 What your day will look like
 
 
 
 <ul>
 <li>
 Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
 </li>
 <li>
 Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
 </li>
 <li>
 Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
 </li>
 <li>
 Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
 </li>
 <li>
 Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
 </li>
 <li>
 Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
 </li>
 <li>
 Supporting customers through reactive ticket requests.
 </li>
 <li>
 Create campaigns targeting multiple customers through digital touch-points and activities.
 
 
 </li>
 </ul>
 
 What we are looking for in you
 
 
 
 The ideal candidate would display impeccable customer-facing skills with a passion for cloud and data centre infrastructure technologies. We are also looking for:
 
 
 <ul>
 <li>
 Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
 </li>
 <li>
 Excellent presentation skills with the ability to guide a conversation about complex software.
 </li>
 <li>
 Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
 </li>
 <li>
 A true team player capable of interacting with all departments and at all levels, both internally and externally.
 </li>
 <li>
 Knowledge of agile methodologies.
 </li>
 <li>
 We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Spanish and Portuguese alongside an excellent command of English, please inform us!
 
 
 </li>
 </ul>
 
 Additional skills that you might also bring
 
 
 
 <ul>
 <li>
 Experience with Salesforce, Jira and CRMs is a big plus!
 
 
 </li>
 </ul>
 
 What we offer colleagues
 
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Team Member Assistance Program &amp; Wellness Platform
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass and travel upgrades for long-haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Enterprise Customer Success Manager

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing.
 
 
 This is an exciting opportunity for an exceptional software engineer passionate about open source software, Linux, and Web Services at scale. Come build a rewarding, meaningful career working with the best and brightest people in technology at Canonical, a growing international software company.
 
 
 Canonical's Store team develops and operates a large system of backend services that power the Snap Store and Charmhub.io marketplaces. Our services are built primarily in Python, with a bit of Golang.
 
 
 We have some exciting challenges ahead including continuing to scale our production architecture, significantly expanding the range of software we can deliver through the system powering our marketplaces, and enhancing our offering for the booming world of IoT and for large Enterprise solutions.
 
 
 If you have a passion for clean APIs, have a bias towards shipping, and believe that automated tests are the key to higher velocity and reliability, you'll fit right in.
 
 
 
 What you'll do
 
 
 
 <ul>
 <li>
 Collaborate remotely with a globally distributed team.
 </li>
 <li>
 Write clean web service APIs to support both CLI and web frontend clients, using Python (and optionally Golang).
 </li>
 <li>
 Design and implement new features and enhancements from spec to production and ongoing operations at scale.
 </li>
 <li>
 Review code and technical designs produced by other engineers.
 </li>
 <li>
 Discuss ideas and collaborate on finding good solutions.
 </li>
 <li>
 Work remotely with global travel for 2 to 4 weeks for internal and external events.
 
 
 </li>
 </ul>
 
 Who you are
 
 
 
 <ul>
 <li>
 You have demonstrated professional proficiency in developing public-facing APIs and web applications using Python.
 </li>
 <li>
 You have a broad technology base but favour backend code and infrastructure.
 </li>
 <li>
 You know your way around relational and non-relational databases and can effectively design data models that perform well, and tune queries to access them.
 </li>
 <li>
 You are comfortable with Ubuntu as a development and deployment platform.
 </li>
 <li>
 You have demonstrated strong academic performance in Computer Science, STEM or a similar degree.
 </li>
 <li>
 You love technology and working with a diverse set of talented people.
 </li>
 <li>
 You are curious, flexible, articulate, and accountable.
 </li>
 <li>
 You value soft skills and are passionate, enterprising, thoughtful, and self-motivated.
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a growing, international software company that works with the open-source community to deliver Ubuntu -- the world's #1 cloud operating system. Our mission is to realise the potential of free software in the lives of individuals and organisations. Our services are helping businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu. Canonical is a unique tech company - global, remote-first, open source, with 700 professionals across 50 countries - we want to be the world's best, not biggest, global software company. With almost every team remote by default, Canonical sets the pace on the 21st-century digital workplace.
 
 
 
 What Canonical offers:
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 Canonical is an equal opportunity employer
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
 #stack
 
 
</div>

Software Engineer - App Stores

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder led, profitable and growing.
 
 
 Canonical's product management team are technologists who have a passion for delivering products and solutions that help shape market demands while elevating open source software everywhere. This is a general application track for the product management positions at Canonical. You will set a clear vision, prioritize work effectively, and ensure the team delivers high-quality products that meet business and user needs. Apply here if you excel at leadership, communication, and technical vision, and believe you can drive product strategy for the business needs of tomorrow. During the interview process we will identify specific software products which would be a good fit for your interests.
 
 
 We believe that open source is transforming the way that enterprises solve their business needs. Although open source has been around for thirty years, it is only now fundamental to every corner of the software landscape. Going forward we believe open source will have an even bigger impact as it moves into specialised vertical markets. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of 'most software to most companies', starting with Ubuntu but expanding to cover every class of application on every class of compute. To deliver on that ambition, we select product managers for their intellect and strong drive to advance the open source community. Together, we aim to improve open source quality, outreach, and impact. Our product managers set the vision and the direction to ensure teams deliver the right products in the right markets at the right time. They push the boundaries of the technology landscape to identify and deliver products into new and existing market opportunities.
 
 
 Our product managers are technology professionals with a software engineering background who strive to become business executives and entrepreneurs. We discuss strategy, plan product development, drive engagement, and promote the open source way. We oversee the entire product lifecycle from conception to delivery, blending technical expertise, strategic thinking, analytics, project management skills and effective communication to ensure products meet both user needs and business objectives.
 
 
 We have open product manager roles across a wide range of product domains, including:
 
 
 <ul>
 <li>
 Ubuntu Platform - Our Ubuntu experience on Desktop, Server, Windows (WSL), Multipass, Gaming, Enterprise, &amp; Hardware Enablement
 </li>
 <li>
 Ubuntu Pro Services - Our key commercial offerings Ubuntu Pro, Compliance, Standards, Security Engineering, and Managed Services on cloud and on prem
 </li>
 <li>
 AI/ML &amp; MLOps - Open source AI/ML solutions, AIOps automation, model lifecycle management, Kubeflow, MLFlow, KServe, and AI infrastructure on cloud and edge
 </li>
 <li>
 IoT - Ubuntu on embedded devices and/or edge servers, device management, and robotics
 </li>
 <li>
 Cloud - Ubuntu in public and private clouds, promoting automation frameworks, and including technologies such as Kubernetes, MAAS, and LXD
 </li>
 <li>
 Telco - Open source for Telco's including technologies and standards related to Core Network, RAN/vRAN, SoNIC, DENT, and SmartNICs
 </li>
 <li>
 Finance - Open source solutions for financial institutions including trading platforms, blockchain technologies, regulatory compliance, and AI-driven analytics
 </li>
 <li>
 Automotive - Open source solutions for autonomous driving, in-vehicle infotainment, connected vehicles, and compliance with automotive industry standards such as ISO 26262 and ISO 21434
 </li>
 <li>
 Application Management - Open source solutions in the enterprise including Observability, IAM, App Stores and technologies such Grafana, GitOps, and Juju Charms
 
 
 </li>
 </ul>
 If your domain of expertise isn't listed above, yet you feel it's relevant to Canonical, then feel free to apply anyway. We will route you to the most suitable team.
 
 
 
 Location:
 
 These roles are home based in the EMEA time zone. You will be expected to be located in this region.
 
 
 The role entails
 
 
 <ul>
 <li>
 Lead the product development lifecycle, reviewing the priorities and goals for your product
 </li>
 <li>
 Collaborate with cross-functional teams such as engineering, design, marketing, and sales
 </li>
 <li>
 Address common challenges across projects, align on priorities, enable informed decisions, and keep business execution on track
 </li>
 <li>
 Conduct market research, analyse industry trends, and gather customer feedback to identify opportunities
 </li>
 <li>
 Communicate your product vision, status updates, and key decisions to ensure alignment and manage expectations
 </li>
 <li>
 Conduct usability testing, analyse user feedback, and iterate on the product to improve the user experience
 </li>
 <li>
 Collaborate with marketing, sales, and support teams to develop go-to-market strategies, create product documentation, and provide training
 </li>
 <li>
 Contribute to the success of our sales team in winning new opportunities, reviewing customer feedback and participating in customer meetings
 </li>
 <li>
 Oversee the work of a product line, ensuring consistency in strategy and execution across different teams
 </li>
 <li>
 Facilitate collaboration and resolve conflicts within different teams and across other departments
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 Exceptional academic results at high school and university
 </li>
 <li>
 Understanding of Linux and the wider open source software community
 </li>
 <li>
 Understanding of computer architecture, application development, datacenters, cloud or devices
 </li>
 <li>
 Passion to write about technologies and the tech landscape
 </li>
 <li>
 A strong work ethic, and personal interests aligned with the open source movement
 </li>
 <li>
 Curiosity, and the habit of continuous learning
 </li>
 <li>
 A strong sense of ownership
 </li>
 <li>
 Problem solving and the ability to innovate
 </li>
 <li>
 Outstanding communications skills in English, both verbal and written
 </li>
 <li>
 For more senior positions, product management experience in the software industry
 </li>
 <li>
 Ability to manage multiple projects or product lines while maintaining focus on key priorities
 </li>
 <li>
 Demonstrated leadership in aligning diverse teams and driving consensus around product strategies
 </li>
 <li>
 Willingness to travel internationally up to 4 times a year for company events up to two weeks long
 
 
 </li>
 </ul>
 
 Additional Skills That We Value
 
 
 
 <ul>
 <li>
 Familiarity with a particular verticals (e.g. Telco, Finance, Industrial, Automotive)
 </li>
 <li>
 Familiarity with the technology ecosystem including Silicon, IHV, ISV, ODM/OEMs, cloud service providers and channel
 </li>
 <li>
 Familiarity with cloud native technologies such as Kubernetes, Docker containers &amp; Snaps
 </li>
 <li>
 Familiarity with embedded and connected device technology and ecosystems
 </li>
 <li>
 Familiarity with networking technologies - ethernet, IPv4 and IPv6, routing, firewalling, overlays such as OVN/OVS, VPNs, SR-IOV, infiniband
 </li>
 <li>
 Familiarity with telco networking - RAN, Core, CPE
 </li>
 <li>
 Experience in leading distributed teams across different time zones
 </li>
 <li>
 Demonstrated ability to foster collaboration and innovation in team settings
 
 
 </li>
 </ul>
 What we offer you
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Product Manager - AI

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder led, profitable and growing.
 
 
 Canonical's product management team are technologists who have a passion for delivering products and solutions that help shape market demands while elevating open source software everywhere. This is a general application track for the product management positions at Canonical. You will set a clear vision, prioritize work effectively, and ensure the team delivers high-quality products that meet business and user needs. Apply here if you excel at leadership, communication, and technical vision, and believe you can drive product strategy for the business needs of tomorrow. During the interview process we will identify specific software products which would be a good fit for your interests.
 
 
 We believe that open source is transforming the way that enterprises solve their business needs. Although open source has been around for thirty years, it is only now fundamental to every corner of the software landscape. Going forward we believe open source will have an even bigger impact as it moves into specialised vertical markets. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of 'most software to most companies', starting with Ubuntu but expanding to cover every class of application on every class of compute. To deliver on that ambition, we select product managers for their intellect and strong drive to advance the open source community. Together, we aim to improve open source quality, outreach, and impact. Our product managers set the vision and the direction to ensure teams deliver the right products in the right markets at the right time. They push the boundaries of the technology landscape to identify and deliver products into new and existing market opportunities.
 
 
 Our product managers are technology professionals with a software engineering background who strive to become business executives and entrepreneurs. We discuss strategy, plan product development, drive engagement, and promote the open source way. We oversee the entire product lifecycle from conception to delivery, blending technical expertise, strategic thinking, analytics, project management skills and effective communication to ensure products meet both user needs and business objectives.
 
 
 We have open product manager roles across a wide range of product domains, including:
 
 
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 Ubuntu Platform - Our Ubuntu experience on Desktop, Server, Windows (WSL), Multipass, Gaming, Enterprise, &amp; Hardware Enablement
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 Ubuntu Pro Services - Our key commercial offerings Ubuntu Pro, Compliance, Standards, Security Engineering, and Managed Services on cloud and on prem
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 AI/ML &amp; MLOps - Open source AI/ML solutions, AIOps automation, model lifecycle management, Kubeflow, MLFlow, KServe, and AI infrastructure on cloud and edge
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 IoT - Ubuntu on embedded devices and/or edge servers, device management, and robotics
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 Cloud - Ubuntu in public and private clouds, promoting automation frameworks, and including technologies such as Kubernetes, MAAS, and LXD
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 Telco - Open source for Telco's including technologies and standards related to Core Network, RAN/vRAN, SoNIC, DENT, and SmartNICs
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 Finance - Open source solutions for financial institutions including trading platforms, blockchain technologies, regulatory compliance, and AI-driven analytics
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 Automotive - Open source solutions for autonomous driving, in-vehicle infotainment, connected vehicles, and compliance with automotive industry standards such as ISO 26262 and ISO 21434
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 Application Management - Open source solutions in the enterprise including Observability, IAM, App Stores and technologies such Grafana, GitOps, and Juju Charms
 
 
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 </ul>
 If your domain of expertise isn't listed above, yet you feel it's relevant to Canonical, then feel free to apply anyway. We will route you to the most suitable team.
 
 
 
 Location:
 
 These roles are home based in the EMEA time zone. You will be expected to be located in this region.
 
 
 The role entails
 
 
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 Lead the product development lifecycle, reviewing the priorities and goals for your product
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 Collaborate with cross-functional teams such as engineering, design, marketing, and sales
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 Address common challenges across projects, align on priorities, enable informed decisions, and keep business execution on track
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 Conduct market research, analyse industry trends, and gather customer feedback to identify opportunities
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 Communicate your product vision, status updates, and key decisions to ensure alignment and manage expectations
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 Conduct usability testing, analyse user feedback, and iterate on the product to improve the user experience
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 Collaborate with marketing, sales, and support teams to develop go-to-market strategies, create product documentation, and provide training
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 Contribute to the success of our sales team in winning new opportunities, reviewing customer feedback and participating in customer meetings
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 Oversee the work of a product line, ensuring consistency in strategy and execution across different teams
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 Facilitate collaboration and resolve conflicts within different teams and across other departments
 
 
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 What we are looking for in you
 
 
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 Exceptional academic results at high school and university
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 Understanding of Linux and the wider open source software community
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 Understanding of computer architecture, application development, datacenters, cloud or devices
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 Passion to write about technologies and the tech landscape
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 A strong work ethic, and personal interests aligned with the open source movement
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 Curiosity, and the habit of continuous learning
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 A strong sense of ownership
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 Problem solving and the ability to innovate
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 Outstanding communications skills in English, both verbal and written
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 Ability to manage multiple projects or product lines while maintaining focus on key priorities
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 Willingness to travel internationally up to 4 times a year for company events up to two weeks long
 
 
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 Additional Skills That We Value
 
 
 
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 Familiarity with a particular verticals (e.g. Telco, Finance, Industrial, Automotive)
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 Familiarity with the technology ecosystem including Silicon, IHV, ISV, ODM/OEMs, cloud service providers and channel
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 Familiarity with cloud native technologies such as Kubernetes, Docker containers &amp; Snaps
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 Familiarity with embedded and connected device technology and ecosystems
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 Familiarity with networking technologies - ethernet, IPv4 and IPv6, routing, firewalling, overlays such as OVN/OVS, VPNs, SR-IOV, infiniband
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 Familiarity with telco networking - RAN, Core, CPE
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 Experience in leading distributed teams across different time zones
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 Demonstrated ability to foster collaboration and innovation in team settings
 
 
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 What we offer you
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
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 Distributed work environment with twice-yearly team sprints in person
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 Personal learning and development budget of USD 2,000 per year
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 Annual compensation review
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 Recognition rewards
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 Annual holiday leave
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 Maternity and paternity leave
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 Employee Assistance Program
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 Opportunity to travel to new locations to meet colleagues
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 Priority Pass, and travel upgrades for long haul company events
 
 
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 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
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Junior Product Manager

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