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customer support specialist Jobs in Karachi

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erp support specialist

TechnoSys

Job description:Job Title: ERP Software Support TraineeLocation: Karachi | Mon-Fri 9 AM-6 PMAbout the role:We are seeking a skilled ERP Software Support Trainee with experience in restaurant and bakery operations. In this role, you will provide support, training, and troubleshooting to ensure smooth ERP system usage for our clients.Key Responsibilities:<ul><li>Respond promptly to user queries and issues.</li><li>Provide training to improve user understanding of the ERP system.</li><li>Troubleshoot and resolve technical problems.</li><li>Collaborate with the technical team to address complex issues.</li><li>Implement solutions to prevent recurring problems.</li><li>Customize ERP settings to meet restaurant and bakery requirements.</li><li>Configure modules for optimal system performance.</li><li>Assist with ERP software updates and upgrades.</li><li>Conduct regular system maintenance checks.</li><li>Ensure data accuracy and security within the ERP system.</li><li>Support data migration and integration processes.</li><li>Work with teams to align ERP functions with business needs.</li><li>Coordinate with vendors for updates and issue resolution.</li><li>Maintain clear documentation of configurations and issue resolutions.</li><li>Prepare user guides and training materials.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s in Computer Science or BS in ERP</li><li>0-6 months of experience in ERP support (restaurant &amp; bakery preferred)</li><li>Strong knowledge of inventory, orders &amp; financial modules</li><li>Excellent communication &amp; problem-solving skills</li></ul>Apply Now: Send your resume to careers@technosysint.comJob Type: Full-timeWork Location: In person

ERP Software Support Trainee

TECHNOSYS 

Technosys is looking for ERP Software support Executive familiar to Restaurant and bakery experience.End-User Support:Provide prompt and effective support to end-users of the ERP software. Address user queries, issues, and concerns related to system functionality. Conduct training sessions to enhance user proficiency and understanding.Troubleshooting:Investigate and resolve technical issues and errors encountered by end-users. Collaborate with the technical team to escalate and resolve complex problems. Implement solutions to prevent recurring issues.Customization and Configuration:Assist in customizing the ERP system to meet the specific needs of restaurant and bakery operations. Configure modules and settings to optimize system performance for our industry.System Upgrades and Maintenance:Coordinate and participate in ERP system upgrades. Conduct regular maintenance checks to ensure the system is running efficiently.Data Management:Manage and oversee data integrity within the ERP system. Assist in data migration and integration activities.Collaboration:Collaborate with cross-functional teams to understand business processes and align ERP functionalities accordingly. Liaise with software vendors for issue resolution and updates.Documentation:Maintain comprehensive documentation of ERP configurations, customizations, and issue resolutions. Develop user manuals and training materials.Qualifications and Experience:<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>Proven experience in supporting ERP software, preferably in the restaurant and bakery industry.</li><li>Strong understanding of ERP modules, especially those relevant to inventory management, order processing, and financials.</li><li>Proficiency in troubleshooting technical issues and providing timely solutions.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work collaboratively in a team environment.</li><li>Familiarity with restaurant and bakery business processes is a plus.</li></ul>Job Type: Full-timeJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Software Support Executive - Restaurant & bakery

Job Title: ERP Software Support Executive Location: Karachi | Mon-Fri 9 AM-6 PMAbout the role:We are seeking a skilled ERP Software Support Executive with experience in restaurant and bakery operations. In this role, you will provide support, training, and troubleshooting to ensure smooth ERP system usage for our clients.Key Responsibilities:<ul><li>Respond promptly to user queries and issues.</li><li>Provide training to improve user understanding of the ERP system.</li><li>Troubleshoot and resolve technical problems.</li><li>Collaborate with the technical team to address complex issues.</li><li>Implement solutions to prevent recurring problems.</li><li>Customize ERP settings to meet restaurant and bakery requirements.</li><li>Configure modules for optimal system performance.</li><li>Assist with ERP software updates and upgrades.</li><li>Conduct regular system maintenance checks.</li><li>Ensure data accuracy and security within the ERP system.</li><li>Support data migration and integration processes.</li><li>Work with teams to align ERP functions with business needs.</li><li>Coordinate with vendors for updates and issue resolution.</li><li>Maintain clear documentation of configurations and issue resolutions.</li><li>Prepare user guides and training materials.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s in Computer Science / IT</li><li>Experience in ERP support (restaurant &amp; bakery preferred)</li><li>Strong knowledge of inventory, orders &amp; financial modules</li><li>Excellent communication &amp; problem-solving skills</li></ul>Apply Now: Send your resume to careers@technosysint.comJob Type: Full-timeApplication Question(s):<ul><li>Do you have experience in ERP support (restaurant &amp; bakery preferred)?</li><li>Have you completed your Bachelor&rsquo;s in Computer Science / IT?</li></ul>Work Location: In person

ERP Software Support Executive (Restaurant & Bakery Experience)

Synergy Solutions

Job ObjectiveTo provide hands-on support for the Odoo ERP system, ensuring smooth functionality, user adoption, and coordination with external consultants for system enhancements and issue resolution.Key Responsibilities<ul><li>Maintain and support the Odoo ERP system, ensuring system availability, reliability, and performance.</li><li>Serve as the first point of contact for ERP-related queries, troubleshooting issues, and escalating complex matters to consultants when needed.</li><li>Manage user accounts, roles, and permissions to maintain system security and accuracy.</li><li>Coordinate with the Odoo consultant for upgrades, customizations, and new module implementation.</li><li>Provide day-to-day on-ground support to employees, helping them effectively use the system for their functions.</li><li>Conduct user training sessions and create simple guides/manuals to improve adoption and reduce repetitive queries.</li><li>Perform system updates, patches, and regular backups in coordination with IT.</li><li>Test and validate new customizations or workflows to ensure accuracy, efficiency, and alignment with business requirements.</li><li>Monitor and report on system usage, identifying gaps and suggesting improvements.</li><li>Collaborate with cross-functional teams (finance, sales, supply chain) to streamline workflows and ensure data integrity.</li><li>Manage day-to-day IT support across the organization, including troubleshooting hardware, software, and connectivity issues.</li><li>Set up and configure new user accounts and workstations.</li><li>Manage user account creation and credentials across platforms including Outlook, Microsoft Office, Linux servers, and internal file servers</li><li>Provide technical assistance and support during the organization&rsquo;s transition to cloud-based infrastructure, including basic understanding of cloud platforms, user account management, and ensuring data backups and access controls are managed effectively.</li><li>Provide support for internal servers, backup systems, and basic network administration.</li><li>Monitor and maintain LAN/WAN infrastructure, printers, and networked devices.</li><li>Liaise with third-party vendors or service providers when needed.</li><li>Ensure timely IT onboarding and off boarding (email creation, system access, etc.).</li><li>Maintain records of all IT assets and inventory.</li><li>Assist with basic data backup procedures and recovery tasks.</li></ul>Knowledge, Skills &amp; Abilities<ul><li>Strong understanding of ERP workflows (preferably Odoo).</li><li>Ability to troubleshoot technical and functional issues.</li><li>Good communication and training skills for interacting with non-technical staff.</li><li>Problem-solving and analytical thinking.</li><li>Team player with adaptability.</li></ul>Education &amp; Experience<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field.</li><li>1&ndash;3 years of experience in ERP system support/administration (Odoo experience preferred).</li><li>Hands-on experience in ERP user support, role management, and coordination with technical teams.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Odoo System & IT Administrator

Climax Software Solutions

We Need More Brains on the Line! Can you explain tech to non-techies without breaking a sweat? Do you love turning confusion into clarity and problems into &ldquo;no big deal&rdquo;? Then we already like you.Office Automation Services is looking for a Software Support Executive who can support our clients through ERP-related challenges with smarts, patience, and maybe a good joke or two.What You&rsquo;ll Bring:<ul><li>Excellent English &mdash; both spoken and written (bonus points for clarity and empathy)</li><li>A Bachelor&rsquo;s degree in Computer Science, IT, or a related field</li><li>2+ years of experience in ERP support &amp; implementation</li><li>A knack for solving problems fast &mdash; like Ctrl + Z fast</li><li>Friendly, approachable, and passionate about making tech feel simple</li></ul>What You&rsquo;ll Do:<ul><li>Be the first line of support for ERP queries &mdash; and the best one</li><li>Troubleshoot bugs, glitches, and &ldquo;why-is-this-happening&rdquo; moments</li><li>Train users (and maybe even teammates) on ERP features &amp; best practices</li><li>Translate tech-speak into plain English like a pro</li><li>Turn frustration into confidence with your support and smarts</li></ul>Why This Role Rocks:This isn&rsquo;t just another support gig. It&rsquo;s your chance to be the brain behind smoother operations, happier users, and successful ERP rollouts. If you love helping people and making technology work for them (not the other way around), we want you on our team.Apply Now Let your talent shine where it truly matters.Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Customer Support Executive (Day-Shift)

Fulcrum Pvt Ltd

Fulcrum Pvt Ltd is looking for a &quot; Odoo Specialist &quot; for our leading client.Job Description &ndash; Odoo SpecialistPosition: Odoo Specialist Location: DHA City Karachi Job Type: Full-timeJob OverviewWe are looking for a highly skilled Odoo Specialist to join our team. The ideal candidate will have hands-on experience in Odoo ERP development and customization with the ability to design, implement, and maintain business applications. Preference will be given to candidates with an Odoo Developer Certification.Key Responsibilities<ul><li>Design, develop, and customize Odoo ERP modules based on business requirements.</li><li>Configure, maintain, and upgrade Odoo applications and databases.</li><li>Integrate Odoo with third-party applications and services.</li><li>Analyze user needs and provide appropriate ERP solutions.</li><li>Develop reports, workflows, and dashboards within Odoo.</li><li>Ensure data accuracy, security, and system performance.</li><li>Provide technical support, training, and documentation for end-users.</li><li>Collaborate with cross-functional teams to gather requirements and deliver effective solutions.</li></ul>Qualifications &amp; Requirements<ul><li>Education: Bachelor&rsquo;s degree in Computer Science / IT.</li><li>Experience: 3&ndash;5 years of professional experience in Odoo ERP Development.</li><li>Certification: Odoo Certified Developer (preferred).</li><li>Technical Skills:</li><li>Strong expertise in Python, PostgreSQL, and Odoo framework.</li><li>Knowledge of Odoo architecture, ORM, and QWeb reports.</li><li>Familiarity with Linux, Git, and API integrations.</li><li>Front-end knowledge (JavaScript, XML, HTML, CSS) is a plus.</li><li>Strong problem-solving, analytical, and communication skills.</li><li>Ability to work independently and within a team environment.</li></ul>Job Type: Full-timeWork Location: In person

Odoo Specialist

Creative HR Solutions (Pvt.) Ltd.

Job Summary:We are seeking a skilled and detail-oriented ERP Implementation Specialist &amp; Developer to lead the deployment, customization, and support of our ERP system. This role combines ERP implementation expertise with hands-on development, ensuring seamless integration of the ERP platform with business operations.Key Responsibilities:ERP Implementation:<ul><li>Lead or participate in end-to-end ERP implementation projects, from requirement gathering to post-go-live support.</li><li>Conduct gap analysis between business requirements and ERP functionality.</li><li>Collaborate with stakeholders to map business processes to ERP modules.</li><li>Configure ERP modules (Finance, HR, Sales, Inventory, Manufacturing, etc.) as per business needs.</li><li>Provide training and support to end-users and ensure user adoption.</li><li>Assist with data migration, validation, and reconciliation.</li></ul>Development &amp; Customization:<ul><li>Develop and customize ERP modules using appropriate tools/languages.</li><li>Create and maintain custom reports, dashboards, and workflows.</li><li>Integrate ERP with third-party applications via APIs or other middleware.</li><li>Perform system upgrades, patching, and performance tuning as needed.</li><li>Ensure code quality through testing and documentation.</li></ul>Support &amp; Maintenance:<ul><li>Provide ongoing support and troubleshooting for ERP-related issues.</li><li>Monitor system performance and ensure ERP uptime.</li><li>Document technical specifications and user manuals.</li><li>Collaborate with vendors and consultants when necessary.</li></ul>Required Qualifications:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, or a related field.</li><li>Proven experience with ERP implementation and customization.</li><li>Strong programming skills (based on ERP platform).</li><li>Experience with data migration, ETL tools, and integration technologies.</li><li>Strong analytical, problem-solving, and communication skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li></ul>Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>What is your qualification?</li><li>What is your level of Expertise in ERP Implementation? </li><li>What is your current salary &amp; benefits?</li><li>What is your expected salary?</li><li>What is your notice period from your current job?</li></ul>Work Location: In person

ERP Implementation Specialist & Developer

Explore 1122+ Erp support specialist in Karachi this September. Find roles across top companies and apply now to boost your career.