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customer success operations manager

executive campaign and operations contract role

Flipkart

<div>
 
 Campaign Creation
 
 
 
 
 You are Responsible for:
 
 
 
 <ul>
 <li>
 Develop, strategize, and execute marketing campaigns tailored to meet predefined objectives and targets
 </li>
 <li>
 Collaborate closely with cross-functional teams to ensure flawless execution of campaigns within specified timelines
 
 
 </li>
 </ul>
 
 Content And Creative Support
 
 
 
 <ul>
 <li>
 Assist in crafting and refining campaign content in collaboration with the creative team to maximize impact and engagement
 
 
 </li>
 </ul>
 
 Operational Support
 
 
 
 <ul>
 <li>
 Optimize operational workflows to boost productivity and efficiency across various departments
 </li>
 <li>
 Manage internal communications and documentation pertaining to operational processes
 
 
 </li>
 </ul>
 
 Data Analysis And Reporting
 
 
 
 <ul>
 <li>
 Conduct in-depth analysis of campaign data to derive actionable insights for performance enhancement
 </li>
 <li>
 Contribute to the preparation of comprehensive reports and dashboards to communicate campaign outcomes to stakeholders effectively
 
 
 </li>
 </ul>
 
 Administrative Tasks
 
 
 
 <ul>
 <li>
 Handle administrative tasks including scheduling meetings, managing calendars, and coordinating events related to campaigns and operations
 
 
 </li>
 </ul>
 
 To succeed in this role &ndash; you should have the following
 
 
 
 <ul>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
 </li>
 <li>
 Meticulous attention to detail and ability to thrive in a fast-paced environment
 </li>
 <li>
 Demonstrated sense of ownership and a relentless pursuit of targets while prioritizing customer experience
 </li>
 <li>
 Willingness to learn new skills basis the requirement of the team
 </li>
 </ul>
</div>

Executive - Campaign and Operations (Contract Role)

Fabric

<div>
 
 A Growth Marketing Executive responsible for designing, executing, and scaling marketing initiatives to drive Fabric to $1M ARR within 6-8 months. The role involves running multi-channel campaigns, owning content strategy, managing social media presence, and analyzing campaign performance to optimize growth efforts. This position requires a data-driven approach with high autonomy to experiment across different marketing channels.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Design and execute growth experiments across multiple channels (content, social media, email, SEO) to drive qualified leads and product sign-ups
 </li>
 <li>
 Own the content engine by writing compelling copy and developing a content strategy that positions Fabric as a thought leader
 </li>
 <li>
 Master social channels by taking ownership of LinkedIn and Twitter presence to grow audience and drive engagement
 </li>
 <li>
 Analyze and optimize campaign performance by tracking key metrics (CAC, LTV, conversion rates) to improve marketing effectiveness
 </li>
 <li>
 Collaborate across teams (founders, sales, product) to ensure a cohesive go-to-market strategy and seamless customer journey
 </li>
 </ul>
 
 
 
 
 
 
 
 Must Have Skills
 
 <ul>
 <li>
 Experience with either Content marketing, copywriting, social media marketing or influencer marketing
 </li>
 <li>
 Data analysis and campaign optimization
 </li>
 </ul>
 
 
 
 
 Good To Have Skills
 
 <ul>
 <li>
 Email marketing
 </li>
 <li>
 SEO optimization
 </li>
 <li>
 Video marketing
 </li>
 <li>
 Community building
 </li>
 <li>
 Analytics tools
 </li>
 </ul>
</div>

Growth Marketing Executive

Smytten

<div>
 
 Job Title: Executive &ndash; In-App Experience &amp; CRM
 
 
 
 
 Location:
 
 Bengaluru
 
 
 
 Experience:
 
 1&ndash;2 Years in E-commerce / CRM Execution / Merchandising
 
 
 
 About The Role
 
 
 
 At
 
 Smytten
 
 , we believe every interaction with our app should feel seamless, delightful, and valuable to our users. We&rsquo;re looking for a creative and data-driven
 
 Executive &ndash; In-App Experience &amp; CRM
 
 to join our e-commerce team.
 
 
 This hybrid role sits at the intersection of
 
 in-app merchandising
 
 and
 
 CRM execution
 
 , ensuring users enjoy a smooth product discovery journey and receive relevant, timely communication. You&rsquo;ll own the look, feel, and engagement of in-app content while executing CRM campaigns that drive conversions and delight users.
 
 
 If you enjoy understanding user behaviour, optimizing content flows, and turning insights into results &mdash; this role is for you.
 
 
 
 Key Responsibilities
 
 
 
 
 In-App Merchandising &amp; Experience
 
 
 
 <ul>
 <li>
 Curate and refresh homepage, category, and collection layouts in line with campaigns, seasons, and business priorities.
 </li>
 <li>
 Improve product discoverability through visually appealing layouts, accurate tagging, and intelligent sorting.
 </li>
 <li>
 Work closely with creative, brand, and marketing teams to maintain Smytten&rsquo;s brand tone and style.
 </li>
 <li>
 Track in-app performance (CTR, engagement, conversions) and suggest improvements.
 </li>
 <li>
 Maintain content hygiene &mdash; update imagery, copy, tagging, and remove out-of-stock products.
 
 
 </li>
 </ul>
 
 CRM Execution
 
 
 
 <ul>
 <li>
 Execute CRM campaigns via Push Notifications, Emails, and WhatsApp to engage users.
 </li>
 <li>
 Coordinate briefs, copy, and creatives to ensure alignment with in-app messaging.
 </li>
 <li>
 Manage campaign calendars for timely daily and weekly communications.
 </li>
 <li>
 Pull performance reports (CTR, open rate, conversions) and share insights.
 </li>
 <li>
 Identify opportunities to integrate CRM and in-feed content to boost engagement and retention.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 1&ndash;2 years of experience in e-commerce, online merchandising, or CRM execution.
 </li>
 <li>
 A creative yet analytical mindset &mdash; spotting visual gaps backed by data.
 </li>
 <li>
 Proficiency in Excel/Sheets (formulas, lookups) and comfort with CMS/backend tools.
 </li>
 <li>
 Strong cross-functional coordination skills.
 </li>
 <li>
 Attention to detail and a keen sense of brand tone and product presentation.
 </li>
 <li>
 Self-starter mentality with a passion for testing ideas and improving user journeys.
 
 
 </li>
 </ul>
 
 Bonus Skills
 
 
 
 <ul>
 <li>
 Experience with CRM tools like WebEngage, MoEngage, or Clevertap.
 </li>
 <li>
 Understanding campaign metrics (CTR, open rates, conversions).
 </li>
 <li>
 Exposure to performance analytics, user segmentation, and retention strategies.
 </li>
 <li>
 Experience in marketplaces or apps with strong merchandising and CRM interplay.
 
 
 </li>
 </ul>
 
 Why This Role Matters at Smytten
 
 
 
 At Smytten, your work will directly shape how millions of users discover products and engage with the brand. From curating trending in-app layouts to delivering timely CRM nudges, you&rsquo;ll be instrumental in driving engagement, retention, and growth.
 
 
 Skills: crm execution,ctr,e-commerce,campaigns,engage,in-app performance,online merchandising,merchandising,data,webengage,crm,app
</div>

Executive – In-App Experience & CRM

Vedantu

<div>
 
 
 About Vedantu:
 
 
 
 
 
 
 
 Founded in 2014, Vedantu emerged as a visionary in the ed-tech space, pioneering the shift towards online education in India. Our name, derived from 'Veda' (knowledge) and 'Tantu' (network), reflects our mission: to create a vast network of knowledge accessible to all. We embarked on a journey to transform the educational landscape, leveraging technology to make quality education available, affordable, and personalized.
 
 
 
 
 
 🌐
 
 Our Online Legacy:
 
 
 
 
 
 
 Over the years, Vedantu has established itself as a leader in live online tutoring. We connect India's top teachers with students across the nation in a LIVE interactive eclassroom. Our platform, powered by innovative technology, includes features like a 2-way interactive whiteboard, live audio, and video feeds, ensuring a highly engaging and effective learning experience. We pride ourselves on offering personalized education, adapting to the unique needs and learning pace of each student.
 
 
 
 
 
 🏫
 
 Expanding to Offline Centers:
 
 
 
 
 
 
 With 18 years of experience of founders across Online and Offline, Vedantu has extended its educational prowess to offline learning by establishing centers in over 20 cities. These centers embody our commitment to making quality education accessible to every student combining the best of online and offline. Equipped with state-of-the-art technology and fostering the same caliber of interactive and personalized learning as our online platforms, these centers provide students with the best of both worlds.
 
 
 
 
 
 🔍
 
 Our Mission and Vision:
 
 
 
 
 
 
 Our vision at Vedantu is to inspire students globally to discover their true potential, creating #ImpactAtScale. Our mission is to provide transformative learning experiences that inspire every student, breaking down all barriers to education, ensuring accessibility anytime, anywhere. We are committed to #CreateVOW Experiences, fostering an environment where students feel loved, inspired, and cared for. Our focus is on delivering measurable and significant #Outcomes for each learner. Whether it's online or offline, our goal is to surpass conventional learning methods, offering top-notch education that empowers every child to achieve their fullest potential, regardless of their circumstances. Read more: vedantu.com/culture
 
 
 
 
 
 📈
 
 Looking Ahead:
 
 
 
 
 
 
 As we continue to grow and evolve, Vedantu remains dedicated to innovating and expanding our educational offerings. Our journey from an online pioneer in 2014 to a hybrid model with a strong offline presence marks just the beginning of our endeavor to redefine education in India and beyond. To know more about Vedantu log on to www.vedantu.com.
 
 
 
 
 
 
 Job Title:
 
 Performance Marketing Executive ( Meta Ads)
 
 
 
 Location:
 
 HSR Layout, Bengaluru
 
 
 
 Experience Level:
 
 1+
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Campaign Management:
 
 
 
 &cir; Plan, execute, and optimize paid campaigns across channels such as Google
 
 
 &cir; Ads, Meta (Facebook &amp; Instagram), YouTube, and LinkedIn.
 
 
 &cir; Ensure campaigns meet performance KPIs like CTR, CPC, CPA, ROAS, and conversions.
 
 
 
 Performance Analysis:
 
 
 
 &cir; Track and analyze campaign data to identify trends and insights.
 
 
 &cir; Prepare regular performance reports and suggest data-driven optimization strategies.
 
 
 
 Budget &amp; ROI Management
 
 :
 
 
 &cir; Manage daily campaign budgets and ensure efficient spend allocation.
 
 
 &cir; Work towards maximizing ROI through continuous testing and optimization.
 
 
 
 Creative &amp; Content Collaboration:
 
 
 
 &cir; Coordinate with the design and content teams for ad creatives, copies, and
 
 
 landing pages.
 
 
 &cir; Conduct A/B tests to improve ad performance and user engagement.
 
 
 
 Market Research &amp; Trends:
 
 
 
 &cir; Stay updated with digital marketing trends, platform updates, and competitor campaigns.
 
 
 &cir; Recommend innovative growth opportunities and new channels.
 
 
 
 
 
 
 Requirements:
 
 
 
 
 
 
 ● 1&ndash;3 years of experience in performance marketing or paid media roles.
 
 
 ● Hands-on experience with Google Ads, Meta Business Manager, and analytics tools (Google Analytics, Data Studio, etc.).
 
 
 ● Strong analytical and problem-solving skills.
 
 
 ● Good understanding of attribution models, conversion tracking, and campaign reporting.
 
 
 ● Excellent communication and collaboration abilities.
 
</div>

Performance Marketing Executive - Meta

Responsive

<div>
 
 Responsive, formerly RFPIO, is looking for a dynamic Customer Success Operations Manager to partner with and support our growing Customer Success team. As a key member of the Customer Success Operations team, you&rsquo;ll work closely with Customer Success leadership, as well as manage an offshore team of data analysts and systems administrators. You can expect to partner cross functionally with colleagues on Revenue Operations, Marketing, Product, and Sales teams. Your role will be vital, where you&rsquo;ll build and enhance processes, systems, and analytics to help our Customer Success teams operate efficiently and effectively.
 
 
 The ideal candidate will have a holistic approach to Responsive Customer Success Operations strategy. This leadership role is essential to scale our team most efficiently and effectively through proactive communication, domain expertise, project management, and a passion to continue to build our business.
 
 
 
 How you&rsquo;ll make an impact:
 
 
 <ul>
 <li>
 Lead and develop a team of data analysts and systems administrators to deliver timely and insightful analyses to Customer Success Leadership
 </li>
 <li>
 Develop insights and recommendations on key objectives from initial hypotheses generation, analysis, and executive ready output
 </li>
 <li>
 Drive and optimize key processes and strategic initiatives in Customer Success - churn and retention analyses, resource allocation, insightful reporting, CSM performance tracking, customer feedback loops
 </li>
 <li>
 Develop and enforce operating rhythms across Customer Success for renewal forecasting, risk mitigation, and customer feedback
 </li>
 <li>
 Complete data analysis with large data sets to gather insights required to meet key business objectives and deliverables - GRR, renewal rates, churn analysis, product adoption metrics, retention forecasting, account health, NPS, adoption
 </li>
 <li>
 Define and document key processes across the Responsive Customer Lifecycle - account handoff, proactive touchpoints, cross-functional coordination
 </li>
 <li>
 Develop and maintain dashboards, reports, and data visualizations to provide actionable insights and support strategic decision making for the Customer Success leadership team and leadership
 </li>
 </ul>
 
 
 What we&rsquo;d love to see:
 
 
 <ul>
 <li>
 10+ years experience working in Customer Success, Customer Success Operations, and/or Sales Operations
 </li>
 <li>
 Demonstrated ability to coach and grow direct reports
 </li>
 <li>
 Systems and process oriented, with experience analyzing customer data to support revenue goals - Excel / Google Sheets a must
 </li>
 <li>
 Sales/CSM Tool administration and/or reporting experience - SFDC experience required; Gainsight experience highly desirable.
 </li>
 <li>
 Ability to work collaboratively and drive projects from start to finish in a fast-paced environment
 </li>
 <li>
 Highly collaborative, team oriented, and comfortable leading cross-functional projects
 </li>
 <li>
 Professional writing and communication skills for both customer and executive audiences
 </li>
 </ul>
 
 
</div>

Customer Success Operations Manager

<div>
 
 Job Summary
 
 
 
 <ul>
 <li>
 This role is responsible for identifying and orchestrating opportunities for significant revenue growth within top-tier accounts, contributing substantially to overall organizational success. The role stays at the forefront of industry trends, market dynamics, and emerging opportunities, providing clients with strategic insights.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Coordinates and owns account plans for strategic commercial accounts, focusing on larger deals, portfolio management, and selling the organization&rsquo;s offerings.
 </li>
 <li>
 Identifies customer requirements, maps with the organization&rsquo;s capabilities, and chooses the respective direct/indirect supply chain.
 </li>
 <li>
 Builds professional relationships with clients up to the executive level and develops a core understanding of unique business needs.
 </li>
 <li>
 Develops and executes sales strategies, territory account plans to drive significant revenue growth and expand market share.
 </li>
 <li>
 Engages with partners to improve win rates on selective deals; achieves and manages quarterly, half-yearly, and yearly sales quotas.
 </li>
 <li>
 Leads contract negotiations, and oversees contract terms and renewals with existing clients, ensuring adherence to agreements.
 </li>
 <li>
 Monitors and analyzes key performance indicators (KPIs) to track account performance and identify areas for improvement.
 </li>
 <li>
 Enters and updates opportunities in the pipeline tool; recommends and implements pipeline management practices.
 </li>
 <li>
 Utilizes domain expertise to leverage existing opportunities and expand into multiple business units within the account.
 </li>
 <li>
 Conducts regular business reviews with clients to assess their satisfaction, gather feedback, and identify areas for improvement.
 </li>
 <li>
 Monitors and analyzes competitors&rsquo; activities and develops strategies to differentiate the organization's offerings.
 
 
 </li>
 </ul>
 
 
 Education &amp; Experience
 
 Recommended
 
 
 
 <ul>
 <li>
 Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
 </li>
 <li>
 Typically has 4-7 years of work experience, preferably in account management, tele sales, product specialty (computers, printers, servers, storage), or a related field or an advanced degree with 3-5 years of work experience.
 
 
 </li>
 </ul>
 
 Preferred Certifications
 
 
 
 <ul>
 <li>
 Certified Technology Sales Professional (CTSP)
 
 
 </li>
 </ul>
 
 Knowledge &amp; Skills
 
 
 
 <ul>
 <li>
 Business Development
 </li>
 <li>
 Business To Business
 </li>
 <li>
 Cash Handling
 </li>
 <li>
 Cash Register
 </li>
 <li>
 Cold Calling
 </li>
 <li>
 Conflict Resolution
 </li>
 <li>
 Customer Relationship Management
 </li>
 <li>
 Inside Sales
 </li>
 <li>
 Marketing
 </li>
 <li>
 Merchandising
 </li>
 <li>
 Outside Sales
 </li>
 <li>
 Product Knowledge
 </li>
 <li>
 Sales Development
 </li>
 <li>
 Sales Management
 </li>
 <li>
 Sales Process
 </li>
 <li>
 Sales Prospecting
 </li>
 <li>
 Sales Territory Management
 </li>
 <li>
 Salesforce
 </li>
 <li>
 Selling Techniques
 </li>
 <li>
 Upselling
 
 
 </li>
 </ul>
 
 Cross-Org Skills
 
 
 
 <ul>
 <li>
 Effective Communication
 </li>
 <li>
 Results Orientation
 </li>
 <li>
 Learning Agility
 </li>
 <li>
 Digital Fluency
 </li>
 <li>
 Customer Centricity
 
 
 </li>
 </ul>
 
 Impact &amp; Scope
 
 
 
 <ul>
 <li>
 Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
 
 
 </li>
 </ul>
 
 Complexity
 
 
 
 <ul>
 <li>
 Responds to moderately complex issues within established guidelines.
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 <ul>
 <li>
 This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
 </li>
 </ul>
</div>

Enterprise Account manager

DesignBoxed

<div>
 Job Title: Political Graphic Designer
 
 
 Location: Bangalore, Karnataka
 
 
 Experience Required: Minimum 3&ndash;4 years
 
 
 Working Days: 6 Days a Week
 
 
 About the Role:-
 
 
 We are looking for a creative and detail-oriented Political Graphic Designer to join our dynamic political communication team in Bangalore. The ideal candidate must have strong expertise in *CorelDRAW* and experience in creating impactful political campaign designs that connect with diverse audiences.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Conceptualize, design, and execute visual content for political campaigns, events, and social media platforms.
 </li>
 <li>
 Develop creative graphics such as posters, banners, pamphlets, hoardings, and social media creatives aligned with campaign goals.
 </li>
 <li>
 Work closely with the content, digital, and strategy teams to ensure message consistency and brand identity.
 </li>
 <li>
 Adapt designs quickly based on campaign needs and feedback.
 </li>
 <li>
 Maintain a deep understanding of political and social contexts to produce relevant and timely visual materials.
 </li>
 <li>
 Ensure all designs are optimized for print and digital formats.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 *Proficiency in CorelDRAW* (mandatory).
 </li>
 <li>
 Hands-on experience with Adobe Photoshop, Illustrator, or similar tools (added advantage).
 </li>
 <li>
 Minimum 3&ndash;4 years of experience in political, social, or agency-based design work.
 </li>
 <li>
 Strong understanding of color theory, typography, and visual storytelling.
 </li>
 <li>
 Ability to work under tight deadlines and adapt to changing campaign requirements.
 </li>
 <li>
 Excellent attention to detail and creative problem-solving skills.
 </li>
 <li>
 Proficiency in English or any regional language (Malayalam/Hindi/English/Marathi /Kannada preferred) is a plus.
 
 
 </li>
 </ul>
 
 Preferred Candidate Profile
 
 
 
 <ul>
 <li>
 Experience in designing for political campaigns
 </li>
 <li>
 A strong portfolio demonstrating creative work, especially CorelDRAW-based designs.
 </li>
 <li>
 Passion for political communication and public engagement through visual design.
 
 
 </li>
 </ul>
 Apply on ritu@designboxed.com
</div>

Political Graphic Designer

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