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executive lounge associate

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><b>Job Summary</b></div><div></div><div><br>
Executive Lounge Associate is responsible for all aspects of guest service in the daily operation of the Manor Club/Apartment Lounge, always ensuring the highest levels of guest satisfaction.</div><div></div><div><b><br>
Essential Duties and Responsibilities</b></div><div><ul><li>
Learn all menus, this includes cocktail menus, wine lists and daily specials from the assigned Lounge for all meal periods. Have a thorough knowledge and understanding of all food and beverage items on the menu with the ability to recommend Food and Beverage combinations and up sell alternatives.</li><li>
Verify that menus are well maintained.</li><li>
Ensures that minimum brand standards have been implemented.</li><li>
Ensures that all the Food and Beverage Essentials are implemented.</li><li>
Responds to the results of the consumer audit and ensures that the relevant changes are implemented.</li><li>
Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.</li><li>
Works in a supportive and flexible manner with other departments, in the spirit of &ldquo;We work through Teams&rdquo;.</li><li>
Maintains par stocks of all equipment and guest supplies as required.</li><li>
Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.</li><li>
Presents menu, answers enquiries, and makes suggestions regarding food, beverage, and service to restaurant guests.</li><li>
Clears and resets counters or tables at conclusion of each course.</li><li>
Fully conversant with all aspects of the Micros System.</li><li>
Computes bill and accepts payment.</li><li>
Performs the function of cashier as required.</li><li>
Verifies cash received ensuring only genuine money been collected.</li><li>
Verifies all credit cards presented by guest before to validity of the card.</li><li>
Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.</li><li>
Ensures the delivery of brand promise and always provides exceptional guest service.</li><li>
Provides excellent service to associate in other departments as appropriate.</li><li>
Handles all guest and associate complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.</li><li>
Maintains positive guest and associate interactions with good working relationships.</li><li>
Establishes a rapport with guests maintaining good customer relationships.</li><li>
Attend on time training sessions and meetings as and when required such as LQA, FORBES, Sequence of service trainings, etc.</li><li>
Ensure effective, prompt, and intuitive service by performing in the LQA, FORBES and brand standards.</li><li>
Make sure the Manor Club and Apartment Lounge always appears clean and restful, orderly, and dignified.</li></ul></div><div></div><div><b><br>
Standard Responsibilities</b></div><div><ul><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition to the ones stated, in a reasonable framework.</li><li>
Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li><li>
Model the company&rsquo;s culture, vision, mission, and core values at all times.</li><li>
Ensure highest standards of personal presentation and grooming.</li><li>
Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.</li><li>
Help the guest in every way possible from a simple question to an unusual request, as long as it is ethical, legal, and moral.</li><li>
Memorize all the habits/dietary/preferences of the Club/Lounge guests and inform the Team Leader to update the guest&rsquo;s profile.</li><li>
Proactively make recommendations to guests for food and upsell beverage items.</li><li>
Establish a professional rapport with guests maintaining good customer relationships.</li></ul></div><div></div><div><b><br>
Confidentiality</b></div><div></div><div><br>
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated.</div><div></div><div><b><br>
Health &amp; Safety</b></div><div><ul><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant or equipment according to hotel procedure.</li><li>
Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:</li></ul></div><div><ul><li><ul><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul></li></ul></div><div></div><div><b><br>
Other</b></div><div><ul><li>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li><li>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li></ul></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</p></div></div></div></div></div></div>

Executive Lounge Associate

Rosewood Doha

<div>
 <strong>
  Job Summary&nbsp;
  <br/>
 </strong>
 Executive Lounge Associate is responsible for all aspects of guest service in the daily operation of the Manor Club/Apartment Lounge, always ensuring the highest levels of guest satisfaction.&nbsp;
 <br/>
 <br/>
 <strong>
  Essential Duties and Responsibilities
 </strong>
 <ul>
  <li>
   Learn all menus, this includes cocktail menus, wine lists and daily specials from the assigned Lounge for all meal periods. Have a thorough knowledge and understanding of all food and beverage items on the menu with the ability to recommend Food and Beverage combinations and up sell alternatives.
  </li>
  <li>
   Verify that menus are well maintained.
  </li>
  <li>
   Ensures that minimum brand standards have been implemented.
  </li>
  <li>
   Ensures that all the Food and Beverage Essentials are implemented.
  </li>
  <li>
   Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
  </li>
  <li>
   Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  </li>
  <li>
   Works in a supportive and flexible manner with other departments, in the spirit of &ldquo;We work through Teams&rdquo;.
  </li>
  <li>
   Maintains par stocks of all equipment and guest supplies as required.
  </li>
  <li>
   Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.
  </li>
  <li>
   Presents menu, answers enquiries, and makes suggestions regarding food, beverage, and service to restaurant guests.
  </li>
  <li>
   Clears and resets counters or tables at conclusion of each course.
  </li>
  <li>
   Fully conversant with all aspects of the Micros System.
  </li>
  <li>
   Computes bill and accepts payment.
  </li>
  <li>
   Performs the function of cashier as required.
  </li>
  <li>
   Verifies cash received ensuring only genuine money been collected.
  </li>
  <li>
   Verifies all credit cards presented by guest before to validity of the card.
  </li>
  <li>
   Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
  </li>
  <li>
   Ensures the delivery of brand promise and always provides exceptional guest service.
  </li>
  <li>
   Provides excellent service to associate in other departments as appropriate.
  </li>
  <li>
   Handles all guest and associate complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  </li>
  <li>
   Maintains positive guest and associate interactions with good working relationships.
  </li>
  <li>
   Establishes a rapport with guests maintaining good customer relationships.
  </li>
  <li>
   Attend on time training sessions and meetings as and when required such as LQA, FORBES, Sequence of service trainings, etc.
  </li>
  <li>
   Ensure effective, prompt, and intuitive service by performing in the LQA, FORBES and brand standards.
  </li>
  <li>
   Make sure the Manor Club and Apartment Lounge always appears clean and restful, orderly, and dignified.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Standard Responsibilities
 </strong>
 <ul>
  <li>
   Comply and adhere to the Rosewood company policies.
  </li>
  <li>
   Take on other tasks in addition to the ones stated, in a reasonable framework.
  </li>
  <li>
   Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
  </li>
  <li>
   Model the company&rsquo;s culture, vision, mission, and core values at all times.
  </li>
  <li>
   Ensure highest standards of personal presentation and grooming.
  </li>
  <li>
   Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
  </li>
  <li>
   Help the guest in every way possible from a simple question to an unusual request, as long as it is ethical, legal, and moral.
  </li>
  <li>
   Memorize all the habits/dietary/preferences of the Club/Lounge guests and inform the Team Leader to update the guest&rsquo;s profile.
  </li>
  <li>
   Proactively make recommendations to guests for food and upsell beverage items.
  </li>
  <li>
   Establish a professional rapport with guests maintaining good customer relationships.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Confidentiality
  <br/>
 </strong>
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated.&nbsp;
 <br/>
 <br/>
 <strong>
  Health &amp; Safety
 </strong>
 <ul>
  <li>
   Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
  </li>
  <li>
   The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
  </li>
  <li>
   Report any defects in the building, plant or equipment according to hotel procedure.
  </li>
  <li>
   Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.
  </li>
  <li>
   Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
  </li>
  <li>
   Be fully conversant with:
  </li>
 </ul>
 <ul>
  <ul>
   <li>
    Regulations
   </li>
   <li>
    Risk Assessments for your department
   </li>
   <li>
    Hotel Fire &amp; Bomb Procedures
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Other
 </strong>
 <ul>
  <li>
   The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
  </li>
  <li>
   As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
  </li>
 </ul>
</div>


<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Rooms - Heart of House
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p>Why Join Us?</p><p>
At Rosewood Doha, we create an environment where passion meets purpose &ndash; and where careers have meaning.</p><p>
Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy.</p><p>
You&rsquo;ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling.</p><p>
Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.</p><p></p><p><br>
About Rosewood Doha:</p><p>
Rosewood Doha is a landmark destination inspired by Qatar&rsquo;s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar&rsquo;s first members-only social wellness club, complemented by Rosewood&rsquo;s signature Manor Club for Club Room and Suite guests.</p><p>
Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels &amp; Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.</p><p></p><p><br>
Our Associate Experience:</p><p>
We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:</p><ul><li> A competitive salary and benefits package</li><li> High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl</li><li> A birthday day off (because your milestones matter!)</li><li> Personalized development plans and continuous learning opportunities to support your career journey</li></ul><p>
These benefits reflect our commitment to creating an environment where you thrive &ndash; professionally and personally &ndash; while building a meaningful career with us.</p><p></p><p><br>
Your role:</p><p>
To assist the Assistant Director of Rooms in accordance with organizing and maintaining a high level of standards, guidelines and policies established by Rosewood Doha and stay focus on housekeeping service efficiency and guest-oriented service excellence. Ensure hotel and Residence maintenance in guest rooms, suites, corridors, fire exits, stairways, service rooms and public areas are equal to the high level of guest and management expectations and standards. Provides guest services as well as supervision, direction leadership in the Housekeeping Department in accordance with the objectives, performance and quality standards and manage an efficient depa1tment ensuring that good lines of communication both internally and externally are achieved with all associates and hotel guests.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</p></div></div></div></div></div></div>

Housekeeping Manager

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Rooms - Heart of House
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p>Job Summary</p><ul><li>
 Responsible for assisting in the overall management of the Housekeeping Department. To ensure the smooth running of the day-to-day Housekeeping &amp; Laundry Department and co-ordinate with Floor Supervisors / Housekeeping &amp; Laundry Attendants / Front Office and Engineering Departments. Essential Duties and Responsibilities</li><li>
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis.</li><li>
Monitor and control operation of various sections including, but not limited to linen room, uniform room, floors, public areas, offices and storerooms.</li><li>
Prepare and track weekly inventory as well as the monthly inventory which is to be reported to the Supervisor in charge. Inventory, issue and control use of linen, amenities, cleaning supplies and other housekeeping supplies.</li><li>
Maintain Housekeeping pantry, track distribution and maintenance and report as required to the floor Supervisor.</li><li>
To supervise work assigned fairly to Housekeeping Associate - Floor, Housekeeping Associate - Public Area and Linen room to ensure optimum cover. To ensure that all the associates are in proper uniform and well-groomed and clean.</li><li>
Maintain associate attendance, uniform and room history cards. Prepare associate roster and time sheets and organize shifts to ensure appropriate staffing levels at all times.</li><li>
Assisting Housekeeping Associate - Floor in preparing rush rooms to be inspected by Supervisors. Check each room after room attendants have finished. Supervise associates by inspecting clean rooms. Conduct quality checks to ensure tasks were completed correctly.</li><li>
Assisting in the inspection of vacant rooms to ensure LQA and Brand standards are met consistently.</li><li>
Ensure all Housekeeping members are following procedure for lost and found.</li><li>
Maintain accurate records of linen and uniforms sent to and returned from laundry. To ensure that adequate linen, material, guest supplies are held on the floors.</li><li>
To ensure that all housekeeping cleaning equipment is maintained and in good working order. To follow up on any maintenance that is outstanding. Ensure proper maintenance of all housekeeping equipment &amp; tools.</li><li>
To ensure the upkeep and cleanliness of all housekeeping areas under her/his direct control. To ensure that flowers ordered are made and delivered to correct rooms.</li><li>
Assist Supervisors by handling daily checklists and ensuring that the accuracy of checklists is maintained.</li><li>
Interact in a courteous and professional manner with all guests, associates, and community members.</li><li>
Train, direct, coordinate, influence and persuade associates in order to maintain and follow FORBES / LQA and Brand standards of hotel.</li><li>
Maintain cleanliness and safety of work area. To check daily that all public areas, including restaurants and offices have been cleaned to standards laid down by the hotel, and to keep the report back up to date.</li><li>
To pass on departmental information to respective stakeholders.</li><li>
Responsible for assisting Supervisors with room assignments and acting as order taker whenever required. To undertake other such supervisory duties, which the Housekeeping Manager may allocate from time to time.</li><li>
Supervise periodical spring cleaning in rooms. To assist in the training of all housekeeping inventories as required. To liaise with Reception/Duty Manager regarding room status. To inform management of any matter relating to the security of Hotel, Associates and Guests property.</li><li>
To check staffing levels each day in the absence of the Supervisor or Manager, making sure occupancy is checked with reception. To ensure smooth hand over to next shift.</li><li>
To ensure that potential and existing health and safety hazards are reported promptly to the appropriate departments e.g. Maintenance, Management and Manager. Organize Safety meetings and training.</li><li>
Relieving the tasks of the Housekeeping Supervisors when they are not available.</li><li>
To receive calls from other departments, and management with regards to departmental queries.</li><li>
To attend all housekeeping meetings as requested.</li><li>
In the event of an emergency follow instructions as per the company&rsquo;s policies and procedures.</li></ul><p></p><p><br>
Standard Responsibilities:</p><ul><li>
 Comply and adhere to the Rosewood company policies.</li><li>
 Take on other tasks in addition of the ones stated, in a reasonable framework.</li><li>
Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li><li>
Model the company&rsquo;s culture, vision, mission and core values at all times</li><li>
Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.</li><li>
Lead by example in terms of appearance, mannerism, etiquette, behavior conduct, principles and values.</li></ul><p></p><p><br>
Confidentiality</p><p>
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.</p><p>
Health &amp; Safety</p><ul><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant or equipment according to hotel procedure.</li><li>
Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire,Health &amp; Safety.</li><li>
Be fully conversant with:<ul><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul></li></ul><p></p><p><br>
Other</p><ul><li>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li><li>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</p></div></div></div></div></div></div>

Housekeeping Coordinator

<div>
 <p>
  <strong>
   Job Summary&nbsp;
  </strong>
 </p>
 <p>
  Reporting to the Residences Lounge Supervisor, the Residences Lounge Associate is responsible for all aspects of guest service in the daily operation of the Residences Lounge, always ensuring the highest levels of guest satisfaction.&nbsp;
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Essential Duties and Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Learn all menus, this includes cocktail menus, wine lists and daily specials from the assigned Lounge for all meal periods. Have a thorough knowledge and understanding of all food and beverage items on the menu with the ability to recommend Food and Beverage combinations and up sell alternatives.
  </li>
  <li>
   Verify that menus are well maintained.
  </li>
  <li>
   Ensures that minimum brand standards have been implemented.
  </li>
  <li>
   Ensures that all the Food and Beverage Essentials are implemented.
  </li>
  <li>
   Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
  </li>
  <li>
   Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the Residences and the satisfaction of Residents.
  </li>
  <li>
   Works in a supportive and flexible manner with other departments, in the spirit of &ldquo;We work through Teams&rdquo;.
  </li>
  <li>
   Maintains par stocks of all equipment and guest supplies as required.
  </li>
  <li>
   Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.
  </li>
  <li>
   Presents menu, answers enquiries, and makes suggestions regarding food, beverage, and service to restaurant guests.
  </li>
  <li>
   Clears and resets counters or tables at conclusion of each course.
  </li>
  <li>
   Fully conversant with all aspects of the Micros System.
  </li>
  <li>
   Computes bill and accepts payment.
  </li>
  <li>
   Performs the function of cashier as required.
  </li>
  <li>
   Verifies cash received ensuring only genuine money been collected.
  </li>
  <li>
   Verifies all credit cards presented by guest before to validity of the card.
  </li>
  <li>
   Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
  </li>
  <li>
   Ensures the delivery of brand promise and always provides exceptional guest service.
  </li>
  <li>
   Provides excellent service to associate in other departments as appropriate.
  </li>
  <li>
   Handles all guest and associate complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  </li>
  <li>
   Maintains positive guest and associate interactions with good working relationships.
  </li>
  <li>
   Establishes a rapport with guests maintaining good customer relationships.
  </li>
  <li>
   Attend on time training sessions and meetings as and when required such as LQA, FORBES, Sequence of service trainings, etc.
  </li>
  <li>
   Ensure effective, prompt, and intuitive service by performing in the LQA, FORBES and brand standards.
  </li>
  <li>
   Make sure the Residences Lounge always appears clean and restful, orderly, and dignified.
  </li>
  <li>
   Adhere to the SOPs to ensure consistent and high-quality service.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Standard Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Comply and adhere to the Rosewood company policies.
  </li>
  <li>
   Take on other tasks in addition to the ones stated, in a reasonable framework.
  </li>
  <li>
   Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
  </li>
  <li>
   Model the company&rsquo;s culture, vision, mission, and core values at all times.
  </li>
  <li>
   Ensure highest standards of personal presentation and grooming.
  </li>
  <li>
   Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
  </li>
  <li>
   Help the guest in every way possible from a simple question to an unusual request, as long as it is ethical, legal, and moral.
  </li>
  <li>
   Memorize all the habits/dietary/preferences of the Residences Lounge guests and inform the Supervisor to update the guest&rsquo;s profile.
  </li>
  <li>
   Proactively make recommendations to guests for food and upsell beverage items.
  </li>
  <li>
   Establish a professional rapport with guests maintaining good customer relationships.
  </li>
  <li>
   Assist the Residences Butlers team when required, helping with the setup of the Residences and assisting with Residents' requests.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Confidentiality
  </strong>
 </p>
 <ul>
  <li>
   Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated. Health &amp; Safety
  </li>
  <li>
   Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
  </li>
  <li>
   The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
  </li>
  <li>
   Report any defects in the building, plant, or equipment according to hotel procedure.
  </li>
  <li>
   Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.
  </li>
  <li>
   Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
  </li>
  <li>
   Be fully conversant with:
  </li>
  <li>
   Regulations
  </li>
  <li>
   Risk Assessments for your department
  </li>
  <li>
   Hotel Fire &amp; Bomb Procedures
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Other
  </strong>
 </p>
 <p>
  The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </p>
 <p>
  As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 </p>
</div>


Residence Lounge Associate

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Rooms - Heart of House
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p>Job Summary</p><p>
To manage the day-to-day activities of the Housekeeping Department in close liaison with the Director of Heart of House and their deputies with a clear focus on people development and const control without impact on quality whilst ensuring standards in the department are maintained.</p><p></p><p><br>
Essential Duties and Responsibilities</p><ul><li>
Ensure that all company brand standards have been implemented and are adhered to within the Housekeeping Department.</li><li>
Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.</li><li>
Contribute to the collective commitment of a unique guest experience by fostering a suppottive and positive work environment,</li><li>
Ensure all new housekeeping team members are onboarded in line with the company standard during their probation period,</li><li>
Review guest requests prior to arrival and ensure that they are properly set up in a timely manner, Handle guests' concerns and comments and find a proper resolution to ensure guest satisfaction in line with the company's relevant procedures.</li><li>
Assist with the supervision of all housekeeping associates and contractors employed within the department.</li><li>
Oversee the day-to-day housekeeping operation by being on the guestroom floors, public areas and back of house. Carrying out spot checks and following up were necessary.</li><li>
Assist the Housekeeping Manager in the overall running of the housekeeping department and to deputize for in their absence.</li><li>
Receive and take ownership of any guest complaints, Pel'fotm any appropriate investigation and followup with guests and associates.</li><li>
Control and compile associate rotas ensuring correct staffing levels dependent upon the Hotels occupancy and other staffing needs.</li><li>
Plan and monitor all aspects of time and attendance in line with budgets and forecasts.</li><li>
Ensure the time and attendance is accurately recorded in a timely manner.</li><li>
Assist in the checking of rooms for guests deemed SAG depending on departmental procedures.</li><li>
Identify the training requirements organize and follow through on-the-job training in close liaison with Housekeeping Manager and Floor Supervisors.</li><li>
Assist in carrying out linen inventories as directed by the Assistant Director of Room - In charge of Hean of house / Housekeeping manager. Order cleaning and guest supplies.</li><li>
Overseeing inventory control, meticulously managing cleaning supplies, linens, and amenities to maintain the hotel's impeccable standards of service and guest satisfaction.</li><li>
Complete any special assignments directed by the Assistant Director of Room -In charge of Heart of house / Housekeeping manager promptly.</li><li>
Recommend hiring, developing, counseling, motivating and disciplining associates in accordance with hotel policies, Ensure that the Hotels grievance, disciplinary' and guarantee of fair treatment procedures are followed.</li><li>
Assist with appraising performance of associates within the Housekeeping Department.</li><li>
Ensure proper care of furniture, fixtures, and equipment within the Hotel.</li><li>
Ensure all associates attend fire, health and safety and bomb evacuation procedures.</li><li>
Report all malfunctions on assigned floors to Engineering department. Follow up any reports, taking further action if required. Ensure all associates equipment is well maintained and in proper working order.</li><li>
 Report immediately any matters concerning the security of guest rooms to the security department. Ensure safety and return of all key cards and Duty Phones.</li><li>
Report any loss of key card of Duty Phone immediately to the houselceeping office.</li><li>
Ensure lost and found items are turned directly into Security and the lost property procedure followed. Ensure all floors are stocked properly with correct supplies.</li><li>
Stock and replace missing items in minibars and guest rooms, inspect and clean the minibars in accordance with departmental procedures and policies.</li><li>
Maintain, ti'ack and complete daily worksheet of minibar stock and post to guest accounts via iPad device. Ensure products in minibar and guest room are not expired and take the proper procedure to remove and replace those products as necessary, Ensure rotation of all minibar products.</li><li>
Monitor and report any misuse or unexplained stock discrepancies.</li></ul><p></p><p><br>
Standard Responsibilities</p><ul><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition of the ones stated, in a reasonable framework.</li><li>
Be a &quot;brand ambassador&quot; at all times and ensure brand integrity and clarity are always maintained.</li><li>
Model the company's culture, vision, mission and core values at all times.</li><li>
Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.</li><li>
Establish and maintain an inclusive environment by ensuring effective two ways communication processes are set up (individual reviews, regular departmental meetings).</li><li>
Identify training and development needs on an ongoing basis through hands-on support and frequent interaction with associates.</li><li>
Lead by example in terms of appearance, mannerism, etiquette, behavior conduct, principles and values. Manage by walking around at appropriate times and leads by personal example in terms of guest interaction.</li></ul><p></p><p><br>
Confidentiality</p><p>
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.</p><p></p><p><br>
Health &amp; Safely</p><ul><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant or equipment according to hotel procedure.</li><li>
Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:<ul><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul></li></ul><p></p><p><br>
Other</p><ul><li>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li><li>
As the hotel's level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</p></div></div></div></div></div></div>

Housekeeping Assistant Manager

<div>
 Job Summary:&nbsp;Reporting to the Manor Club Assistant Manager, the Manor Club Team Leader is responsible for all aspects of guest service in the daily operation of the Manor Club Lounge and Apartment Lounge, always ensuring the highest levels of guest satisfaction.&nbsp;
 <br/>
 Essential Duties and Responsibilities:
 <ul>
  <li>
   Ensures brand standards have been implemented.
  </li>
  <li>
   Ensures that all the Food and Beverage Essentials are implemented.
  </li>
  <li>
   Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
  </li>
  <li>
   Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  </li>
  <li>
   Works in a supportive and flexible manner with other departments, in the spirit of &ldquo;We work through Teams&rdquo;.
  </li>
  <li>
   Maintains par stocks of all equipment and guest supplies as required.
  </li>
  <li>
   Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.
  </li>
  <li>
   Presents menu, answers enquiries, and makes suggestions regarding food, beverage, and service to restaurant guests.
  </li>
  <li>
   Clears and resets counters or tables at conclusion of each course.
  </li>
  <li>
   Fully conversant with all aspects of the Micros System.
  </li>
  <li>
   Computes bill and accepts payment.
  </li>
  <li>
   Performs the function of cashier as required.
  </li>
  <li>
   Verifies cash received ensuring only genuine money been collected.
  </li>
  <li>
   Verifies all credit cards presented by guest before to validity of the card.
  </li>
  <li>
   Strictly adheres to all policies and procedures issued by the Finance Department regarding cashiering and cash handling.
  </li>
  <li>
   Has a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives. Standard Responsibilities
  </li>
  <li>
   Comply and adhere to the Rosewood company policies.
  </li>
  <li>
   Take on other tasks in addition to the ones stated, in a reasonable framework.
  </li>
  <li>
   Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
  </li>
  <li>
   Model the company&rsquo;s culture, vision, mission, and core values at all times.
  </li>
  <li>
   Appear as a role model to Manor Club/Lounge department.
  </li>
  <li>
   Understands and strictly adheres to rules and regulations established in the associate handbook and the Hotel&rsquo;s policies concerning fire, hygiene and health and safety.
  </li>
  <li>
   Ensures high standards of personal presentation and grooming.
  </li>
  <li>
   Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
  </li>
  <li>
   Conduct Hotel/Apartment Check In&rsquo;s and Check Out&rsquo;s according to Rosewood policies and SOP&rsquo;s.
  </li>
  <li>
   Ensure that Rosewood brand standards, LQA, FORBES, Sequence of service, product knowledge and all other departmental standards are implemented daily.
  </li>
  <li>
   Attends training sessions and meetings as and when required.
  </li>
  <li>
   Carries out any other reasonable duties and responsibilities as assigned.
  </li>
  <li>
   Elaborate daily closing reports when needed.
  </li>
 </ul>
 Confidentiality:
 <ul>
  <li>
   Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated.&nbsp;
  </li>
 </ul>
 Health &amp; Safety:
 <ul>
  <li>
   Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
  </li>
  <li>
   The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
  </li>
  <li>
   Report any defects in the building, plant, or equipment according to hotel procedure.
  </li>
  <li>
   Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.
  </li>
  <li>
   Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
  </li>
  <li>
   Be fully conversant with:
  </li>
  <li>
   Regulations
  </li>
  <li>
   Risk Assessments for your department
  </li>
  <li>
   Hotel Fire &amp; Bomb Procedures
  </li>
 </ul>
 Other:
 <ul>
  <li>
   The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
  </li>
  <li>
   As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
  </li>
 </ul>
</div>


Lounge Team Leader

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310 executive lounge associate jobs In Mesaieed

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Housekeeping Assistant Manager

Lounge Team Leader