guest service agent

front desk agent

front office manager

spa attendant

customer service

f&b service staff

Golden Sands Hotel Apartments

<ul><li>Provide friendly, professional and efficient F&amp;B Service to all guests ensuring maximum guest satisfaction in a manner consistent with Golden Sands Hotel Apartments standards.</li><li>Maintain an efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOPs in the F&amp;B Standards Manual.</li><li>Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.</li><li>Process all F&amp;B payment methods in accordance with accounting procedures and policies of Golden Sands Hotel Apartments.</li><li>Follow control audit standards, stock inventory, correct posting standards, cash and credit card handling procedures and ensure that the your float and cash sales are balanced at the end of your shift.</li><li>Obtain assigned Cash float for assigned outlet and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping the cash float secure at all times.</li><li>Meet all reasonable needs and requests of customers within acceptable time frame and S.O.P</li><li>standards.</li><li>Active promotion of in-house sales by optimal knowledge of all the services of the hotel and the opening times and promotions of all Food &amp; Beverage outlets.</li><li>Identify and take all opportunities to enhance the quality of service, recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility.</li><li>Keep yourself updated with the yearly / monthly F&amp;B budget and work towards it.</li><li>Offer assistance to colleagues when required, to ensure designated work goals are met and demonstrate trust, support and respect towards team members in day-to-day work activities.</li><li>Conduct communication with customers and colleagues in a polite, professional and friendly manner.</li><li>Seek assistance from other team members, Captains, Supervisors and Manager when required, and coordinate and cooperate with all the restaurant and kitchen staff.</li><li>Inspect the restaurant area to ensure that tables have been reset properly; all tables, chairs and under table areas have been cleaned after clearing; and all supplies have been replenished.</li><li>Maintain all serving stations in excellent condition.</li><li>Ensure complete knowledge of menu, restaurant promotions, daily specials and upsell food and beverage items at all possible times.</li><li>Taking guest&rsquo;s food and drink orders according to operational standards and ensure accuracy of items ordered and guest preferences.</li><li>Communicate additional meal requirements, allergies, dietary needs, special requests to the kitchen and deliver all orders promptly to the kitchen as per the set ordering procedures.</li><li>Pick up all orders promptly and inspect all Food &amp; Beverage orders before serving, for appearance, temperature and correctness.</li><li>Assist in clearing tables as necessary and resetting the restaurant and back area as per set guidelines, restaurant standards and procedures.</li><li>Wiping glasses, cutlery and crockery and to ensure proper and correct handling of all equipment to reduce breakage costs.</li><li>Flexibility to work night, weekend and on holidays, whenever needed.</li><li>Complete opening and closing duties including setting up necessary supplies and stock, cash float, monitors temperature control sheets for chillers and freezers, designated closing cashier reports, resolve any discrepancies, drop off receipts, and proper handovers to the next shift associate and ensuring everything is in working order.</li></ul>Skills Required:The Waiters with Golden Sands Hotel Apartments is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent guest experience while having extensive knowledge of menu offerings. To successfully fill this role, you should maintain the attitude, behavior, skills, and values as follows:- *Service oriented, hospitable and positive attitude.<ul><li>Good communication skills in English or Arabic or both.</li><li>Committed to delivering high levels of customer service.</li><li>Excellent grooming standards.</li><li>Flexibility to respond to a range of different work situations, anticipation and strong willingness to learn and adapt.</li><li>Previous experience of cash handling and a good understanding of financial operating systems and procedures and ability to quickly learn Food and Beverage POS &ndash; MICROS as well as Opera system.</li><li>Ability to read and deliver reports.</li><li>Strong inter-personal and communication skills.</li><li>Excellent telephone &amp; customer service skills</li><li>Basic knowledge of Food Hygiene Regulations.</li><li>Strong willingness to learn and adapt.</li></ul>Note: We are a group of hotels located in the heart of Dubai with a revamped HR team. Job seekers please be aware that you are not to be charged / will not be asked to pay for the job that you're applying for.Job Types: Full-time, PermanentPay: AED1,400.00 - AED1,600.00 per month

Waiter

SOFITEL

<div>Job Description</div> The Position To provide prompt and courteous F&amp;B service to the Hotel s guests. KEY ROLES &amp; RESPONSIBILITIES <ul> <li>Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.</li> <li>Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries.</li> <li>Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.</li> <li>Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, caffe latte, and cappuccino.</li> <li>Generates revenues by attracting new customers; defining new and expanded services and products.</li> <li>Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.</li> <li>Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.</li> <li>Maintains safe and healthy work environment by following organization standards and sanitation regulations.</li> <li>Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.</li> <li>Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.</li> <li>Maintain a clean dining area, sanitizing tables and chairs, and sweeping crumbs off of the floor</li> <li>Adhering to all food safety regulations and quality controls.</li> </ul> <div>Qualifications</div> PERSONAL ATTRIBUTES <ul> <li>Average reading, writing and oral proficiency in the English language</li> <li>Must be well presented and professionally groomed at all times</li> <li>Able to account and handle cash effectively and efficiently</li> <li>Good communication and customer contact skills; good problem resolution skills</li> <li>Basic F&amp;B product knowledge</li> <li>Team player with strong interpersonal skills and attention to detail</li> </ul> QUALIFICATIONS <ul> <li>Secondary education</li> </ul> EXPERIENCE <ul> <li>Minimum 2-years experience in fast paced coffee driven concept ( Coffee shop, Lobby Lounge)</li> <li>Previous public contact and/or cashiering experience</li> </ul>

Barista

Address Hotels + Resorts

<div>
 
 
 &ldquo;Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent.&rdquo; &ndash; Mohamed Alabbar
 
 
 
 
 
 
 ABOUT THE COMPANY
 
 
 
 
 
 Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.
 
 
 
 
 
 Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.
 
 
 
 
 
 Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline &lsquo;Where Life Happens&rsquo;, Address offers its guests opportunities to celebrate life and its most cherished moments. It&rsquo;s the ultimate Address.
 
 
 
 
 
 
 
 
 ABOUT THE FUNCTION
 
 
 
 
 
 This function is to ensure exceptional Dining Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless dining experience. Ensure that each guest becomes a happy fan of our restaurants, by delighting them from welcome until farewell.
 
 
 
 
 
 WHAT YOU WILL NEED TO SUCCEED
 
 
 
 
 <ul>
 <li>
 Genuine service personality, with high EQ.
 </li>
 <li>
 Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
 </li>
 <li>
 A minimum of one-year experience in a similar position as waiter/ waitress in a 5-star hospitality company.
 </li>
 <li>
 A strong command of both written and spoken English is required; additional language is an asset.
 </li>
 </ul>
 
 
 
 
 PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST
 
 
 
 
 <ul>
 <li>
 Conduct all operational tasks in F&amp;B Service while living up to service standards and procedures.
 </li>
 <li>
 Provide exceptional F&amp;B service
 </li>
 <li>
 Go the extra (s)mile where you can.
 </li>
 <li>
 Prevent complaints and ensure adequate service recovery where needed.
 </li>
 <li>
 Pro-actively communicate with fellow Ambassadors, always with the Guest&rsquo;s interests at heart.
 </li>
 </ul>
 
 
 
 
 COMPETENCIES
 
 
 
 
 <ul>
 <li>
 Put Customer First
 </li>
 <li>
 Drive for Results
 </li>
 <li>
 Learning
 </li>
 <li>
 Resilience
 </li>
 <li>
 Adaptability
 </li>
 </ul>
 
 
 
 
 WHAT WE BELIEVE IN
 
 
 
 
 
 At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
 
 
 
 
 
 
 Customer Focus
 
 
 
 Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.
 
 
 
 
 
 
 Ownership Mindset
 
 
 
 No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
 
 
 
 
 
 
 Fast Paced
 
 
 
 Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
 
 
 
 
 
 
 Talent and Tenacity
 
 
 
 Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
 
 
 
 
 
 
 Adaptability
 
 
 
 We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.
 
</div>

Junior Role in F&B | F&B Ambassador

Raffles

<div>Company Description 
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres. 
Job Description 
PURPOSE OF POSITION
To work together with the support of colleagues and superiors to create a luxurious and professional F&amp;B experience for our guests. To remain motivated, efficient and guest centric to help the department and the hotel meet goals and objectives. To ensure absolute guest satisfaction and adhere to consistent standards under the supervision and guidance of the Outlet Leaders.
KEY ROLES &amp; RESPONSIBILITIES<ul><li>Fulfill the expectations of the Outlet Leader in regards to discipline, grooming standards and punctuality</li><li>Have a strong understanding of all LQA standards and ensure they are respected during the operation at all times</li><li>Follow the LQA and Outlet service standards, whilst working to maximum efficiency to ensure a smooth operation, guest satisfaction and Service Excellence</li><li>Must have strong F&amp;B and menu knowledge in order to describe the dishes and advice our guests accordingly through actively studying the menus and taking part in trainings and monthly quizzes</li><li>To have a strong understanding of all allergens and dietary requirements and follow the SOP for guest allergies strictly</li><li>Have full knowledge of the bar operation, including but not exclusive to coffees, teas and cocktails, and ensure a high-quality standard of production</li><li>Support fellow colleagues within the Outlet where and when required in order to ensure a seamless experience for our guests and colleagues alike be it in the Bar, Sections, Back Area etc. while ensuring that your duties are completed to the highest level and standard</li><li>Must follow all processes and SOP&rsquo;s strictly and efficiently as instructed by the Outlet Leader/Manager</li><li>Address all guests by name to create a personalized service and adhere to the Raffles Service Culture and Outlet standards</li><li>Recognize and acknowledge all our regular and VIP guests and their preferences</li><li>Update Outlet Leader/Manager on guest&rsquo;s preferences obtained during the first in order for them to be updated (in Opera for In House guests) and share the information with team members</li><li>Conduct regular quality checks to ensure guests satisfaction levels, thereafter handling feedback in a correct and professional manner and reporting any issues directly to the Outlet Leader/Manager</li><li>Follow the process of escalation by immediately reporting any complaints, incidents, guest issues or any other challenges to the Outlet Leader/Manager</li><li>Perform all opening, closing and side duties and fill out the required checklists</li><li>Support the Team to conduct monthly equipment inventories to ensure a standard stock of all essential materials and equipment and report any discrepancies to the Outlet Leader/Manager</li><li>Ensure proper segregation of the waste management are applied at all time as part of the planet 21 initiative</li><li>Help minimize waste, breakages and mishandling of supplies and equipment</li><li>To assist the Outlet Leader/Manager in liaising with other departments such as Housekeeping, Stewarding and Engineering to ensure a high standard of cleanliness and maintenance is maintained at all times</li><li>Take responsibility for the cleanliness of the Outlet, following a &lsquo;clean as you go&rsquo; mentality</li><li>Ensure the outlet is clean, tidy and clearance is completed quickly to maintain a clean hygienic and tidy outlet and workplace</li><li>Maintain the ALL SAFE standards throughout the department and ensure all safety and hygiene procedures are strictly followed</li><li>Have good knowledge of our outlet goals and use skills such as upselling to assist in reaching the targets</li><li>Actively contribute to strong communication within the team, both verbally and in the team WhatsApp group</li><li>Maintain complete knowledge of all F&amp;B services, outlets and other hotel services in order to advise all guests accordingly</li><li>Follow up with all necessary departmental paperwork, side duties and meet any deadlines punctually as set by the Outlet Leader/Manager</li><li>Ensure that outlet logbooks, files, tracking sheets and other financial reports are being kept up to date to ensure accurate tracking is followed at all times</li><li>Attend trainings conducted by the Outlet Leader/Manager, Departmental Trainer and the HR department with enthusiasm and demonstrate a desire to learn</li><li>To maintain a positive and motivated attitude at all times during the work place</li><li>Able to account and handle cash effectively, efficiently, with integrity and follow established and proper accounting procedures</li><li>Carry out any other duties as and when assigned by the Management of the Hotel</li><li>Assist other Food &amp; Beverage Outlets in their operations within peak times when needed, and do so with willingness and positivity</li></ul> 
Qualifications 
PERSONAL ATTRIBUTES<ul><li>A positive, energetic and motivated personality and professional attitude</li><li>Must be well-presented and professionally groomed at all times</li><li>A hardworking attitude who is ready to complete all duties, responsibilities and additional tasks set by the Outlet Leader/Manager with positivity</li><li>Strong interpersonal and communication skills</li><li>Must always have a friendly attitude, develop strong working relationships with all colleagues and Leaders, demonstrating respect and gratitude understanding</li><li>Use professional verbal language and body language at all times</li></ul>
QUALIFICATIONS<ul><li>Hospitality Studies is preferable</li><li>Strong reading, writing and oral proficiency in the English language</li><li>A second foreign language is a plus</li></ul>
 EXPERIENCE<ul><li>Minimum of 2 year&rsquo;s experience within Food &amp; Beverage</li><li>Experience in 5* luxury hospitality</li></ul> 
Additional Information 
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates</div>

Waitress

Millennium Lakeview Hotel

As an F&amp;B Supervisor, your responsibilities include ensuring seamless service delivery, supervising colleagues, and maintaining quality standards to enhance the overall guest experience. Your role involves effective communication, coordination, and adherence to operational procedures, contributing to the success of the F&amp;B department and the satisfaction of our guests.Key Job Responsibilities:Supervise daily operations of the Food &amp; Beverage outlets, including restaurants, bars, and other dining areas.Ensure efficient and courteous service delivery to meet or exceed guest expectations.Supervise and train F&amp;B colleagues, providing guidance on service standards, product knowledge, and guest interactions.Monitor inventory levels and coordinate with the kitchen and purchasing departments to ensure adequate supplies.Oversee the cleanliness and maintenance of dining areas, ensuring compliance with hygiene and sanitation standards.Handle guest inquiries, concerns, and complaints promptly and professionally.Collaborate with kitchen colleagues to ensure timely and accurate preparation and presentation of food and beverages.Assist in implementing and maintaining F&amp;B promotions and events to attract and retain guests.Enforce health and safety regulations and maintain a safe working environment for staff and guests.Contribute to the development and implementation of standard operating procedures (SOPs) for the F&amp;B department.Collaborate with management to achieve financial goals and enhance overall departmental performance.Uphold environmental, health, and safety standards in alignment with organizational policies.Adhere to the company s environmental, health, and safety procedures and policies.

F&B Supervisor

Grand Millennium Al Wahda

As an F&amp;B Coordinator, you play a crucial role in supporting the efficient operation of the F&amp;B department. Your responsibilities include coordinating various F&amp;B activities, assisting in event planning, maintaining inventory records, managing reservations, and ensuring seamless communication between departments. With a focus on administrative tasks, budget monitoring, and customer service, you contribute to the overall success of F&amp;B operations. Your role involves collaborating with diverse teams and staying updated on industry trends to enhance service quality and drive revenue.Key Job Responsibilities: Provide comprehensive support to the Head Food &amp; Beverage in coordinating and executing various F&amp;B activities and events.Assist in the planning and organization of menus, promotions, and special events in collaboration with relevant stakeholders.Coordinate with kitchen, service, and administrative teams to ensure seamless execution of F&amp;B operations.Maintain accurate records of F&amp;B inventory, including supplies, equipment, and menu items.Assist in monitoring F&amp;B budgets and expenses, ensuring financial targets are met. Coordinate communication between the F&amp;B department and other hotel departments for effective teamwork.Assist in managing reservations, bookings, and customer inquiries related to F&amp;B services.Collaborate with marketing and sales teams to promote F&amp;B offerings and drive revenue.Handle administrative tasks, including document preparation, reports, and correspondence.Act as a liaison between the F&amp;B department and external vendors or suppliers. Participate in F&amp;B meetings, providing input and support to enhance departmental efficiency.Keep abreast of industry trends and customer preferences to contribute to menu planning and improvements in service quality.Support the implementation of health and safety protocols and hygiene standards in F&amp;B operations.Uphold environmental, health, and safety standards in alignment with organizational policies.Adhere to the company s environmental, health, and safety procedures and policies.

F&B Coordinator

Sofitel

Job Details Country: United Arab Emirates City: Dubai Industry: Hospitality / Travel Function: Food Preparation / Service Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do Provide high-quality and friendly service across F&amp;B outlets following Sofitel standards. Perform opening and closing procedures, maintain cleanliness, and ensure supplies are well stocked. Monitor operating supplies to reduce wastage and control costs. Maintain professional appearance and punctuality, wearing the correct uniform and name tag. Support marketing promotions by upselling menu items and combinations. Handle guest enquiries and complaints efficiently, maintaining good customer relationships. Assist in preparing and recording daily, monthly, and quarterly inventories. Train and coach new team members, ensuring skills meet operational needs. Collect and process F&amp;B requisitions and update daily logs. Comply with local legislation, hotel fire, health, and safety procedures. Respond flexibly to departmental changes and assist other hotel areas when needed. Ensure confidentiality of hotel, customer, and staff information at all times. Ideal Profile Diploma or degree in hospitality is preferred. Previous F&amp;B or guest service experience in a luxury hotel environment. Strong communication and interpersonal skills with a courteous and professional approach. Knowledge of HACCP standards, hygiene, and safety protocols. Ability to work under pressure and adapt to changing guest and business needs. Flexible, proactive, and able to handle cross-cultural interactions with sensitivity. Good organizational skills and attention to detail.

Food and Beverage Attendant

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