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f b service expert

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25165678
 
 
 
 Job Category
 
 Food and Beverage &amp; Culinary
 
 
 
 Location
 
 Aloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique &ndash; with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: Less than 1 year related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

F&B Service Expert

Shangri-La Group

<div>
 
 Shangri-La Barr Al Jissah Muscat , Sultanate of Oman
 
 
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
 
 
 
 The Director of Groups &amp; Events is responsible for the strategic leadership, operational efficiency, and financial performance of the Groups &amp; Events division. This role ensures seamless execution of conferences, banquets, weddings, and corporate functions, delivering exceptional guest experiences while maximizing revenue and profitability. The incumbent will oversee the Events, Catering, and Banqueting teams, collaborating closely with Sales, F&amp;B, Rooms, and other departments to uphold Shangri-La&rsquo;s service standards and reputation for excellence.
 
 
 
 
 Key Responsibilities
 
 
 
 
 Event Planning &amp; Execution
 
 
 
 <ul>
 <li>
 Ensure flawless planning and delivery of all events, meetings, and banquets in line with guest expectations and brand standards.
 </li>
 <li>
 Conduct regular site inspections of function venues and back-of-house areas to monitor setup, cleanliness, and service readiness.
 </li>
 <li>
 Oversee event design, theming, and service delivery to maintain creativity, attention to detail, and consistency.
 </li>
 <li>
 Coordinate with culinary and F&amp;B teams to ensure quality, timing, and presentation of food and beverage offerings.
 
 
 </li>
 </ul>
 
 Guest Experience &amp; Service Standards
 
 
 
 <ul>
 <li>
 Guarantee personalized service by understanding guest needs and providing tailored event solutions.
 </li>
 <li>
 Implement and maintain service guidelines with strong emphasis on guest satisfaction and service recovery.
 </li>
 <li>
 Engage directly with event hosts and key clients to build long-term relationships and ensure repeat business.
 
 
 </li>
 </ul>
 
 Hygiene, Safety &amp; Compliance
 
 
 
 <ul>
 <li>
 Enforce Shangri-La&rsquo;s hygiene, safety, and sanitation protocols across all banquet and meeting spaces.
 </li>
 <li>
 Ensure compliance with fire safety, health, and licensing requirements for all events.
 
 
 </li>
 </ul>
 
 Administration, Reports &amp; Communication
 
 
 
 <ul>
 <li>
 Review daily and overnight reports to track event operations and progress.
 </li>
 <li>
 Share key information and updates from other divisions with the Groups &amp; Events team.
 </li>
 <li>
 Conduct daily and pre-event briefings with banquet leaders and planners to ensure operational alignment.
 </li>
 <li>
 Attend EXCOM meetings and contribute insights related to events and group business.
 
 
 </li>
 </ul>
 
 Meetings &amp; Reviews
 
 
 
 <ul>
 <li>
 Lead monthly Groups &amp; Events meetings to review:
 </li>
 <ul>
 <li>
 Maintenance needs and Engineering updates
 </li>
 <li>
 Sales &amp; Catering pipeline updates
 </li>
 <li>
 Event achievements, challenges, and feedback
 </li>
 <li>
 Training needs and service improvement plans
 
 </li>
 </ul>
 </ul>
 
 Budgeting &amp; Forecasting
 
 
 
 <ul>
 <li>
 Prepare annual budgets and forecasts for the Groups &amp; Events division based on historical data, market trends, and future demand.
 </li>
 <li>
 Monitor daily revenue, covers, and average spend per event.
 </li>
 <li>
 Provide rolling three-month forecasts and highlight variances to RGM and DOF.
 
 
 </li>
 </ul>
 
 Strategic Leadership
 
 
 
 <ul>
 <li>
 Develop and execute business strategies to grow MICE (Meetings, Incentives, Conferences, and Exhibitions) and social event market share.
 </li>
 <li>
 Identify and pursue new business opportunities through competitor analysis and market intelligence.
 </li>
 <li>
 Drive innovation in event offerings, packages, and guest experiences while maintaining profitability.
 
 
 </li>
 </ul>
 
 Operational Management
 
 
 
 <ul>
 <li>
 Oversee day-to-day operations of banqueting, events, and catering services.
 </li>
 <li>
 Ensure timely and accurate event setup, service delivery, and breakdown.
 </li>
 <li>
 Maintain high standards of d&eacute;cor, equipment, and service across all event venues.
 
 
 </li>
 </ul>
 
 Financial Oversight
 
 
 
 <ul>
 <li>
 Manage event-related financials, including revenue generation, cost control, and profitability analysis.
 </li>
 <li>
 Optimize cost per cover and monitor cost of sales in coordination with F&amp;B and Culinary.
 </li>
 <li>
 Implement yield strategies for banquet spaces to maximize revenue opportunities.
 
 
 </li>
 </ul>
 
 Team Development
 
 
 
 <ul>
 <li>
 Lead, coach, and develop the Groups &amp; Events leadership team to deliver consistent excellence.
 </li>
 <li>
 Foster a culture of collaboration, accountability, and guest-centric service.
 </li>
 <li>
 Ensure succession planning and professional growth through training and development programs.
 
 
 </li>
 </ul>
 
 Client &amp; Guest Engagement
 
 
 
 <ul>
 <li>
 Build strong partnerships with corporate, government, and social clients to drive repeat and referral business.
 </li>
 <li>
 Actively participate in client meetings, pre-event planning sessions, and post-event evaluations.
 </li>
 <li>
 Develop client appreciation initiatives and maintain strong networks within the local and regional MICE market.
 </li>
 </ul>
</div>

Director of Groups and Events

Acers Hospitality Consultants

Group F&amp;B Cost Controller &ndash; Multi-Brand Hospitality GroupLocation: Muscat, Oman Employment Type: Full-time Reports to: Group Financial Controller &amp; Managing DirectorAbout the CompanyA diversified food &amp; beverage group managing several restaurant, bakery, and caf&eacute; concepts supported by a centralized production kitchen. The group&rsquo;s mission is to deliver consistent quality, efficiency, and profitability through strong operational systems. The company is now strengthening its cost control and inventory management functions to ensure proper food cost analysis, waste reduction, and accurate menu costing across all outlets.Position SummaryThe Group F&amp;B Cost Controller is responsible for implementing and maintaining cost control systems, recipe costing, inventory audits, and variance analyses across all brands and the central kitchen. The ideal candidate will have a deep understanding of kitchen operations, procurement processes, and ERP inventory modules, and will work closely with finance and operations to maintain accurate food and beverage cost data.Key ResponsibilitiesRecipe &amp; Menu Costing<ul><li>Create and maintain accurate recipe cost cards for all menu items.</li><li>Monitor yield tests and standard portion sizes with the Executive Chef and kitchen teams.</li><li>Update cost cards regularly based on ingredient price changes.</li><li>Support menu engineering and profitability analysis by category and outlet.</li></ul>Procurement &amp; Inventory Control<ul><li>Verify that all received goods match purchase orders, invoices, and approved supplier rates.</li><li>Supervise monthly and random stock counts at outlets and central kitchen.</li><li>Ensure correct valuation of inventory and reconciliation between theoretical and actual stock.</li><li>Track wastage, breakage, and spoilage, identifying root causes and corrective actions.</li><li>Collaborate with purchasing to monitor supplier performance and cost fluctuations.</li></ul>Cost Monitoring &amp; Reporting<ul><li>Prepare daily, weekly, and monthly cost reports for management, highlighting variances.</li><li>Review consumption reports against sales to detect discrepancies.</li><li>Analyze kitchen productivity, yield, and wastage percentages.</li><li>Provide detailed F&amp;B cost summaries for each brand and recommend operational improvements.</li></ul>System &amp; Process Management<ul><li>Maintain data accuracy within the ERP or inventory management system.</li><li>Ensure synchronization between POS, inventory, and accounting systems.</li><li>Develop SOPs for receiving, storage, production, and transfer of goods.</li><li>Assist with ERP setup and recipe integration for cost tracking automation.</li></ul>Financial Coordination<ul><li>Work closely with the Group Financial Controller to ensure cost data is integrated into financial reports.</li><li>Support the budgeting and forecasting of food and beverage costs.</li><li>Participate in menu pricing reviews and profitability meetings with management.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or Hospitality Management.</li><li>Minimum 5&ndash;8 years of experience in F&amp;B cost control, preferably within a multi-unit restaurant or hotel group.</li><li>In-depth knowledge of recipe costing, inventory control, and purchasing procedures.</li><li>Experience using ERP or inventory management systems (e.g., FMC, MC, Oracle, SAP).</li><li>Advanced Excel and reporting skills.</li><li>Strong analytical mindset with high attention to detail.</li><li>Ability to communicate effectively with chefs, storekeepers, and finance teams.</li><li>Familiarity with Omani F&amp;B operations is a must.</li></ul>Job Type: Full-timePay: RO800.000 per month

F&B Cost Controller

Group Financial Controller &ndash; Hospitality &amp; F&amp;B OperationsLocation: Muscat, Oman Employment Type: Full-time Reports to: Managing DirectorAbout the CompanyA leading hospitality and food &amp; beverage group operating multiple casual dining, bakery, and quick-service restaurant concepts across Oman. The group also manages a central production kitchen supplying all outlets, with active plans for further expansion and systemization. The company is entering a growth and restructuring phase, implementing financial automation, process standardization, and ERP integration to achieve better governance, visibility, and profitability across all brands.Position SummaryThe Group Financial Controller will serve as a strategic business partner to management, overseeing the full spectrum of financial operations across all entities. The role requires a combination of strong analytical skills, financial leadership, and practical understanding of F&amp;B and hospitality operations. You will build and lead a finance team capable of supporting a multi-brand structure, ensuring that every outlet, department, and supplier is monitored under a unified financial framework.Key ResponsibilitiesFinancial Strategy &amp; Leadership<ul><li>Develop and implement the group&rsquo;s financial policies, controls, and reporting systems.</li><li>Consolidate all financial data from outlets, central kitchen, and holding entity into accurate monthly and quarterly reports.</li><li>Advise senior management on budgeting, forecasting, and long-term strategic planning.</li><li>Ensure compliance with Omani accounting standards, taxation, and statutory regulations.</li><li>Manage relationships with auditors, banks, and government authorities.</li></ul>Accounting &amp; Reporting<ul><li>Oversee general ledger, accounts payable/receivable, fixed assets, and payroll.</li><li>Prepare detailed management reports, financial statements, and variance analyses for all brands.</li><li>Create and maintain a master chart of accounts aligned across outlets and entities.</li><li>Lead month-end and year-end closing activities in a timely and accurate manner.</li><li>Supervise consolidation of results for group P&amp;L, balance sheet, and cash flow.</li></ul>Budgeting &amp; Forecasting<ul><li>Lead annual budgeting cycles in coordination with operations, HR, and supply chain.</li><li>Monitor actual performance against budgets, analyze variances, and recommend corrective actions.</li><li>Implement rolling forecasts to track trends in revenue, cost, and profitability.</li></ul>Controls &amp; Governance<ul><li>Design and implement internal control frameworks covering procurement, sales, inventory, and expenses.</li><li>Ensure data integrity between POS, ERP, and accounting systems.</li><li>Monitor bank reconciliations, supplier payments, and petty cash disbursements.</li><li>Reduce financial risks by enforcing proper approvals and segregation of duties.</li></ul>ERP &amp; Automation<ul><li>Drive implementation of ERP systems covering accounting, procurement, and inventory modules.</li><li>Develop automated dashboards and KPIs for real-time decision-making.</li><li>Integrate data from POS, central kitchen, and outlets into one financial ecosystem.</li></ul>Team Management<ul><li>Recruit, train, and mentor accounting staff within each business unit.</li><li>Establish standardized reporting templates and closing calendars.</li><li>Lead performance reviews and capability-building initiatives within the finance team.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or Business Administration.</li><li>Professional qualification preferred (CPA, ACCA, CMA, or equivalent).</li><li>10+ years of progressive finance experience, with at least 5 years in a leadership or group-level controller position.</li><li>Proven background in multi-unit hospitality, restaurant, or F&amp;B operations.</li><li>Strong technical skills in financial reporting, cost control, and cash flow management.</li><li>Proficiency in ERP systems (SAP, Oracle, or similar) and advanced Excel skills.</li><li>Exceptional analytical, communication, and leadership abilities.</li><li>Ability to work under pressure in a fast-paced environment and manage multiple priorities.</li></ul>Job Type: Full-timePay: RO1,500.000 - RO1,800.000 per month

Group Finance Manager

<div>
 
 Shangri-La Barr Al Jissah Muscat
 
 , Sultanate of Oman
 
 
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
 
 Event Sales Executive
 
 
 The Event Sales Executive is responsible for generating and converting event-related business opportunities, ensuring smooth planning and flawless execution of meetings, banquets, weddings, and social functions. This role focuses on client relationship management, sales conversion, and effective coordination with internal departments to deliver memorable guest experiences while maximizing revenue and profitability.
 
 
 Key Responsibilities
 
 
 Sales &amp; Business Development
 
 
 <ul>
 <li>
 Actively solicit new event business through sales calls, networking, referrals, and follow-ups.
 </li>
 <li>
 Prepare and present proposals, quotations, and contracts tailored to client requirements.
 </li>
 <li>
 Maximize sales opportunities by upselling banquet packages, F&amp;B options, and value-added services.
 </li>
 <li>
 Maintain a healthy pipeline of leads and ensure timely conversion of inquiries into confirmed bookings.
 
 
 </li>
 </ul>
 Client Relationship Management
 
 
 <ul>
 <li>
 Build and maintain strong relationships with corporate clients, wedding planners, travel agents, and social event organizers.
 </li>
 <li>
 Conduct site inspections and pre-event meetings with clients to understand needs and expectations.
 </li>
 <li>
 Provide personalized service, ensuring clear communication and professional handling of all client inquiries.
 </li>
 <li>
 Implement effective post-event follow-ups to secure repeat and referral business.
 
 
 </li>
 </ul>
 Event Coordination &amp; Execution
 
 
 <ul>
 <li>
 Liaise with the Groups &amp; Events, Banquet Operations, Culinary, and F&amp;B teams to ensure seamless event delivery.
 </li>
 <li>
 Communicate all event details accurately in Banquet Event Orders (BEOs).
 </li>
 <li>
 Attend pre-event briefings and, when necessary, support on-site coordination to guarantee flawless service.
 </li>
 <li>
 Handle last-minute changes and ensure quick, professional resolution of client concerns.
 
 
 </li>
 </ul>
 Administration &amp; Reporting
 
 
 <ul>
 <li>
 Maintain accurate client records and contracts in the CRM system.
 </li>
 <li>
 Prepare daily, weekly, and monthly sales reports, highlighting pipeline progress and conversion ratios.
 </li>
 <li>
 Track event revenue, average checks, and covers to support forecasting and budgeting.
 
 
 </li>
 </ul>
 Financial Responsibility
 
 
 <ul>
 <li>
 Achieve assigned revenue targets through proactive sales and upselling strategies.
 </li>
 <li>
 Ensure pricing and contract negotiations align with company profitability guidelines.
 </li>
 <li>
 Monitor payment schedules, deposits, and invoicing to support financial accuracy.
 
 
 </li>
 </ul>
 Teamwork &amp; Collaboration
 
 
 <ul>
 <li>
 Work closely with the Director of Groups &amp; Events and Sales Managers to align on strategy and key accounts.
 </li>
 <li>
 Collaborate with marketing for promotional materials, event packages, and social media campaigns.
 </li>
 <li>
 Support banquet operations and service teams during peak periods or high-profile events.
 
 
 </li>
 </ul>
 Key Competencies
 
 
 <ul>
 <li>
 Strong sales, negotiation, and customer service skills.
 </li>
 <li>
 Excellent organizational abilities and attention to detail.
 </li>
 <li>
 Ability to handle multiple inquiries and events simultaneously.
 </li>
 <li>
 Professional communication skills, both written and verbal.
 </li>
 <li>
 Proficiency in CRM systems, Microsoft Office, and event management software.
 </li>
 </ul>
</div>

Event Sales Executive

Jumeirah

<div>
 
 About Jumeirah
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 
 
 
 About Jumeirah Muscat Bay
 
 
 
 Set in a secluded cove at Bandar Jissah, between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to experience Muscat&rsquo;s breathtaking natural beauty, where mountains meet the sea at the resort&rsquo;s edge. The resort offers ocean-facing rooms and suites, as well as summerhouses and villas with private plunge pools and direct beach access. Guests can also enjoy Jumeirah&rsquo;s signature Talise Spa, an SSI-certified dive centre, diverse dining options, and a dedicated Kids Club.
 
 
 
 About The Job
 
 
 
 An exciting opportunity has arisen for a
 
 Guest Relations Executive
 
 to join
 
 Jumeirah Muscat Bay
 
 . The main duties and responsibilities of this role include:
 
 
 <ul>
 <li>
 Greet guests warmly and engage in friendly conversation to ensure they feel comfortable and welcome upon arrival.
 </li>
 <li>
 Schedule dining reservations and coordinate special services or occasions such as anniversaries and birthdays, following Restaurant Reservations SOP.
 </li>
 <li>
 Use the F&amp;B Enquiry/Booking checklist to handle restaurant enquiries and bookings efficiently, maintaining high standards.
 </li>
 <li>
 Escort guests to their tables, share names with relevant staff, match the dining pace, and present menus promptly after seating.
 </li>
 <li>
 Familiarize with the menu and signature dishes to answer guest queries, describe Chef specials, and recommend food and beverage pairings.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 1-2 years of experience in guest service-related work in a 5-star hotel
 </li>
 <li>
 Highschool diploma or Secondary education
 </li>
 <li>
 Charming and Pleasing personality with hospitable disposition
 </li>
 <li>
 Strong Customer service orientation and ownership
 
 
 </li>
 </ul>
 
 About The Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
 
 
 
 Benefits Include
 
 
 
 <ul>
 <li>
 Access to Learning &amp; Development programmes and clear career pathways.
 </li>
 <li>
 Opportunities for internal mobility within our global network.
 </li>
 <li>
 Colleague discounts on food, beverage and hotel stays worldwide.
 </li>
 <li>
 Health care and insurance benefits.
 </li>
 <li>
 Locally competitive salary.
 </li>
 <li>
 Locally relevant benefits as determined by the property.
 
 
 </li>
 </ul>
 
 Primary Location
 
 
 
 Oman-Muscat
 
 
 
 Job
 
 
 
 Jumeirah Job Group
 
 
 
 Organization
 
 
 
 Jumeirah Muscat Bay [JMBH]
 
 
 
 Job Posting
 
 
 
 Oct 23, 2025, 7:33:58 PM
</div>

Guest Relations Executive - Food & Beverage - Jumeirah Muscat Bay

<div>
 
 Shangri-La Barr Al Jissah Muscat
 
 , Sultanate of Oman
 
 
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
 
 Sales Executive (Russian Speaking)
 
 
 The Sales Executive (Russian Speaking) is responsible for driving sales and revenue growth from the Russian-speaking market segment. This role focuses on developing strong relationships with Russian-speaking clients, travel agents, and corporate partners, ensuring seamless communication and exceptional service. The incumbent will work closely with the Sales &amp; Marketing team and other operational departments to maximize market share, achieve revenue targets, and position Shangri-La as the preferred choice for leisure and business travelers.
 
 
 Key Responsibilities
 
 
 Sales &amp; Business Development
 
 
 <ul>
 <li>
 Proactively source new business from the Russian-speaking leisure, corporate, and MICE segments.
 </li>
 <li>
 Conduct sales calls, client visits, and participate in trade shows and roadshows targeting Russian-speaking markets.
 </li>
 <li>
 Prepare proposals, quotations, and contracts in Russian and English to meet client requirements.
 </li>
 <li>
 Identify opportunities to upsell rooms, suites, and F&amp;B packages to maximize revenue.
 
 
 </li>
 </ul>
 Client Relationship Management
 
 
 <ul>
 <li>
 Build and maintain strong relationships with Russian-speaking clients, tour operators, and travel agencies.
 </li>
 <li>
 Conduct site inspections and FAM trips for potential clients from the Russian market.
 </li>
 <li>
 Ensure all communication and service delivery are culturally adapted and language-appropriate.
 </li>
 <li>
 Provide post-stay follow-ups to maintain loyalty and secure repeat business.
 
 
 </li>
 </ul>
 Market Intelligence &amp; Reporting
 
 
 <ul>
 <li>
 Monitor competitor activities and market trends in the Russian-speaking market.
 </li>
 <li>
 Share regular market updates and business intelligence with the Director of Sales &amp; Marketing.
 </li>
 <li>
 Maintain accurate records of accounts, leads, and activities in the CRM system.
 </li>
 <li>
 Prepare weekly and monthly reports on performance, pipeline, and conversion rates.
 
 
 </li>
 </ul>
 Event &amp; Group Coordination
 
 
 <ul>
 <li>
 Support Russian-speaking groups and events, ensuring smooth communication between clients and operational teams.
 </li>
 <li>
 Translate and clarify client requirements for Banqueting, Rooms, and F&amp;B teams.
 </li>
 <li>
 Attend pre-conference and post-event meetings when required to ensure guest satisfaction.
 
 
 </li>
 </ul>
 Financial Accountability
 
 
 <ul>
 <li>
 Achieve assigned sales and revenue targets from the Russian-speaking segment.
 </li>
 <li>
 Ensure pricing and contract negotiations meet profitability guidelines.
 </li>
 <li>
 Track account production and contribution to overall hotel revenue.
 
 
 </li>
 </ul>
 Teamwork &amp; Collaboration
 
 
 <ul>
 <li>
 Work closely with Reservations, Front Office, and Guest Relations to ensure seamless handling of Russian-speaking guests.
 </li>
 <li>
 Collaborate with Marketing to design campaigns, brochures, and online content tailored for Russian markets.
 </li>
 <li>
 Support cross-department initiatives to enhance service for Russian-speaking guests.
 
 
 </li>
 </ul>
 Key Competencies
 
 
 <ul>
 <li>
 Native or fluent proficiency in Russian (spoken and written) and strong command of English.
 </li>
 <li>
 Proven sales experience in hospitality, preferably in leisure or corporate markets.
 </li>
 <li>
 Strong communication and negotiation skills with cultural sensitivity.
 </li>
 <li>
 Ability to manage multiple accounts and projects simultaneously.
 </li>
 <li>
 Proficiency in Microsoft Office and CRM/sales systems.
 </li>
 </ul>
</div>

Sales Executive (Russian Speaking)

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