administrative assistant - onsite downtown indy

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field auto adjuster - south indianapolis, in

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automotive mechanic

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field auto adjuster south indianapolis

Allstate Insurance

<div><p>At Allstate, great things happen when our people work together to protect families and their belongings from life&rsquo;s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers&rsquo; evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.</p><p></p><p><b>
Job Description</b></p>
Are you someone who enjoys being on the move, solving problems, and making a real impact for customers? As a Field Auto Damage Adjuster, you'll be at the forefront of our claims process&mdash;meeting customers where they are, whether it's at their home, a repair shop, or a tow yard.<p></p><p>
You'll take the lead in writing estimates and guiding customers through the repair or <b>total loss process</b>, using a mix of in-person visits, virtual inspections, and written communication. No two days are the same&mdash;whether you're evaluating damage on-site or collaborating with body shops and service providers, you'll enjoy a fast-paced, hands-on role that keeps you engaged and on your toes.<br>
<br>
If you're looking for a career that blends technical know-how, customer service, and the freedom of field work, this is your chance to thrive in a role where your expertise truly matters.</p><p></p><p><b>
Preferred Qualifications</b></p><ul><li>
You have <b>18+ months</b><b> </b><b>experience</b> in auto collision estimating using CCC One</li><li>
You have a High School Diploma or a GED</li><li>
Proficient written and verbal communication skills to effectively interact with customers</li><li>
Strong attention to detail and ability to write precise and comprehensive estimates</li><li>
Comfortable with utilizing technology and various platforms for claims processing</li><li>
Excellent time management and organizational skills to manage multiple assignments effectively</li><li>
Valid driver's license and willingness to travel as part of the job requirements</li></ul><p></p><p><b>
A day in the life of the Field Auto Damage Adjuster, and what it takes to do the job!</b></p><ul><li><b>
The Customer Service Expert</b> &ndash; you&rsquo;ll live into Allstate&rsquo;s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.</li><li><b>
The Investigator </b>&ndash; you&rsquo;ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.</li><li><b>
The Effective Communicator </b>&ndash; you&rsquo;ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You&rsquo;ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.</li><li><b>
The Negotiator </b>&ndash; You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.</li><li><b>
The Problem Solver </b>&ndash; you&rsquo;ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.</li><li><b>
The Recorder &ndash; Your Eye for Detail Keeps Everything on Track </b>- In this role, you&rsquo;ll ensure claims are documented accurately and in line with policy agreements. As you handle each case, you&rsquo;ll maintain clear, timely records in our claims system (which we&rsquo;ll train you on). Your attention to detail helps keep the process smooth, organized, and transparent from start to finish.</li></ul><p></p><p><b>
Work Location</b></p><ul><li><b>
This position is a field-based role</b>. To be eligible for this role, you must be in the following location:<b> Indianapolis, IN</b></li><li>
This position is eligible for a monthly internet stipend of $80 to offset the costs of internet expenses</li></ul><p></p><p><b>
Company Car</b><br>
Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.</p><ul><li><b><i>
After being hired, employees may need to travel and participate in in-person training.</i></b></li></ul><p></p><p><b>
Notice of Licensing Requirement
</b></p><ul><li>As a condition of employment, you may be expected to obtain an adjuster&rsquo;s license</li><li>
All required licenses will need to be obtained within 60 days of hire</li><li>
You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal</li><li>
This role offers a sign on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus)</li></ul><p></p><p><b>
Benefits</b></p><p>
Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our offerings:</p><ul><li>
Competitive salary based on experience and qualifications</li><li>
Medical, dental, and vision coverage</li><li>
Allstate pension plan and 401(k) savings plan</li><li>
Ayco financial coaching</li><li>
Spring Health mental and emotional wellbeing resources</li><li>
Paid parental leave</li><li>
Adoption reimbursement</li><li>
Paid time off</li><li>
Tuition reimbursement</li><li>
Wellness incentives</li><li>
Learn more by visiting <b>Allstategoodlife.com</b></li></ul><p></p><p><b>
Notes</b></p><p>
The preceding description is not designed to be a complete list of all duties and responsibilities. You may be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job. <b>This position is not available for residents of Washington, California, Alaska, and Hawaii.</b></p><p></p><p><b>
#LI-BH3</b></p><p></p><p><b>
Skills</b></p>
Auto Damage Appraisal, Auto Estimating, Automotive Parts, Automotive Repair, Body Mechanics, CCC ONE, Damage Analysis, Negotiation<p></p><p><b>
Compensation</b></p>
Compensation offered for this role is 60,000.00 - 97,125.00 annually and is based on experience and qualifications.<p></p><p>
The candidate(s) offered this position will be required to submit to a background investigation.</p><p></p><p><b>
Joining our team isn&rsquo;t just a job &mdash; it&rsquo;s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger &ndash; a winning team making a meaningful impact.</b></p><p></p><p>
Allstate generally does not sponsor individuals for employment-based visas for this position.</p><p></p><p>
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.</p><p></p><p>
For jobs in San Francisco, please click &ldquo;here&rdquo; for information regarding the San Francisco Fair Chance Ordinance.</p><p><br>
For jobs in Los Angeles, please click &ldquo;here&rdquo; for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.</p><p></p><p>
To view the &ldquo;EEO Know Your Rights&rdquo; poster click &ldquo;here&rdquo;. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.</p><p></p><p>
To view the FMLA poster, click &ldquo;here&rdquo;. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.</p><p></p><p>
It is the Company&rsquo;s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee&rsquo;s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.</p></div>

Field Auto Adjuster - South Indianapolis, IN

Indiana University Health

<div><div><p><b>IU Health Medical Group</b> is hiring! We are seeking a <b>Nurse Practitioner or Physician Assistant</b> to join our dedicated <b>Orthopedic Spine </b>Team in the Indianapolis area!</p>
<p><b>Position Details:</b></p>
<ul><li>Position is located at Methodist Medical Plaza North and South and Goodman Hall</li>
<li>Full-time, Day shift
<ul><li>Monday - Friday, 8a-4:30p</li>
</ul></li><li>100% Outpatient
</li><li>Team includes 2 physicians and 2 advanced practice providers</li>
</ul>
<p><b>Key Responsibilities:</b></p>
<ul><li><b>Outpatient Care</b>
<ul><li>Conduct initial evaluations, follow ups and post operative visits</li>
<li>Order and interpret diagnostic imaging (MRI, CT, X-ray)</li>
<li>Develop and manage treatment plans for spine-related conditions</li>
<li>Educate patients on procedures, recovery and rehabilitation</li>
</ul></li></ul><p><b>Qualifications:</b></p>
<ul><li>ACNP, AGNP, FNP or PA certification <b>required</b></li>
<li>Experienced APP preferred but open to new grads</li>
<li>Experience working as an Ortho Spine APP, Experience working as Neurosurgery APP, PM&amp;R APP or Pain Management</li>
</ul>
<p>IU Health offers a value-based compensation package that includes group insurance (health, dental, life, disability), 401k with company match, generous PTO, CME allowance/time off, relocation assistance, and malpractice insurance coverage.</p>
<p>See how you can thrive, right here at Indiana University Health</p>
</div>
<h4 class="jobSectionHeader"><b>Community Description</b></h4>
<div><p><b>Indianapolis, Indiana</b>, the 17th largest U.S. city, is a sophisticated city blending charm and culture with a wonderful balance of business and leisure. Residents of this dynamic city enjoy:</p>
<ul><li>Leading educational system and top-ranked universities, paired with a diverse population</li>
<li>Vibrant downtown offering arts, theaters, world-class museums, zoo, concerts and memorials</li>
<li>Named to <i>U.S. News &amp; World Report's</i> 2023-2024 list of the best places to live in the United States</li>
<li>Top ranked international airport: &quot;<i>Best Airport in North America</i>&quot; twelve consecutive years</li>
<li>Ranked by Niche in 2023 as one of the most diverse counties in America, as well as one of the best cities to live in and buy a house in the country</li>
<li>Historic neighborhoods with surrounding cultural districts and low cost of living</li>
<li>Outdoor recreation includes golfing, boating and unique parks</li>
<li>Home of the Colts (<i>NFL</i>), Fever (<i>WNBA</i>), Pacers (<i>NBA</i>), Indians (<i>MiLB</i>), Indianapolis 500 (<i>IndyCar</i>) and the nation's largest half marathon</li>
<li>Close proximity to Chicago, St. Louis<b>, </b>Louisville<b>,</b> and Cincinnati</li></ul></div></div><div></div>

Nurse Practitioner or Physician Assistant - Orthopedic Spine (Indianapolis Area)

aFit Staffing

<p></p><div><div><div><div><div><p><b>Receptionist and Constituent Services Representative</b></p></div></div><br>
<p></p>
<div><div><p>Indianapolis, IN Residents Only<br>
</p></div></div><p></p><br>
<br>
<div><div><p>You want to work where you know you are a perfect fit. At aFit, a woman owned (WBE) company based in Indianapolis, we are devoted to being collaborative, honorable, and accountable. Our company provides project-based staffing for government and commercial organizations. To our prospective clients, aFit offers a talented workforce in a team-based environment to produce concrete and reliable outcomes. At aFit, we focus on building strong relationships and keeping the day-to-day flexible in an in-person or remote-enabled environment.</p>
<p>
aFit Staffing, Inc. is an equal opportunity employer.
</p><p>Please note, this full-time position is in Indianapolis, IN and we do not offer relocation assistance at this time.
</p></div></div><br>
</div></div><p></p><div><div><div><div><p><b>Description of Duties:</b><br>
</p></div></div><br>
<div><div><p>The Constituent Services Representative is responsible for communicating the actions of a key Indiana state figure in a customer focused environment.
</p></div></div><br>
</div></div><p></p><div><div><div><div><p><b>Key Responsibilities:</b><br>
</p></div></div><br>
<div><div><ul><li>Field, manage, and keep detailed records of all constituent communications.
</li><li>Check guests in for office visits.
</li><li>Communicate actions of a major IN state figure in a customer focused environment.
</li><li>Collaborate with the Outreach team to draft letters, certificates, and other official materials.
</li><li>Maintain a detailed understanding of current state and federal legislation and government agencies.
</li><li>Prepare briefing materials.
</li><li>Draft and proofread correspondence.
</li><li>Organize and maintain filing systems.
</li><li>Develop and update contact databases
</li><li>Research projects as assigned by Director.
</li><li>Other duties assigned.
</li></ul></div></div><br>
</div></div><p></p><div><div><div><div><p><b>Desired Skills and Experience:</b><br>
</p></div></div><br>
<div><div><ul><li>Exceptional written and verbal communications.
</li><li>Responsible for having a broad understanding of current events.
</li><li>Detailed knowledge of local, state and federal government.
</li><li>Keep abreast of state and federal legislation that impacts constituents.
</li><li>Must be able to work effectively in a fast-paced environment, managing multiple tasks and priorities with accuracy and professionalism.
</li><li>Previous customer service experience strongly desired.
</li><li>Proven ability to handle confidential information and documentation with discretion, integrity, and adherence to office policies.
</li><li>Ability to learn new concepts quickly.
</li><li>Able to handle stressful situations.
</li><li>Able to work in a collaborative team environment to obtain the best results.
</li><li>Work as a topmost trusted partner with aFit and the client.
</li><li>Approaches challenges with a positive, consultative mindset
</li><li>Self-starter with the desire to achieve and work with integrity.
</li><li>Willingness to grow and change through ambiguity.
</li><li>Learning agility, or the ability to develop new skills.
</li><li>Open and receptive to feedback to continuously grow.
</li></ul></div></div><br>
</div></div><p></p><div><div><div><div><p><b>Working Schedule:</b><br>
</p></div></div><br>
<div><div><p>Onsite 402 West Washington Street, Indianapolis, IN
</p><p>Monday &ndash; Friday 8am &ndash; 5pm EST
</p><p>Parking provided
</p></div></div><br>
</div></div><p></p><div><div><div><div><p><b>Education:</b><br>
</p></div></div><br>
<div><div><p>Bachelor&rsquo;s degree or equivalent experience.</p></div></div></div></div></div><p></p>

Administrative Assistant - Onsite Downtown Indy

Myers Tire Supply

Myers Tire Supply and Myers Tire Supply International, Myers Industries Companies (NYSE: MYE), serves the complete tire service market. Customers rely on our product selection, product quality, rapid availability and business solutions to grow their businesses. While we sell to anyone who performs tire service, we have custom product solutions for specific markets. MTS buys and sells nearly 10,000 different items – everything professionals need to service passenger, truck, and off-road tires and wheels. Our suppliers are among the most trusted brands in the industry to ensure the highest quality for our customers. The products we sell are associated with superior performance in their area.
<br><br>
The field-based Sales Representative - Indianapolis position is responsible for growing revenue and gross profit at accounts in an assigned market segment covering commercial and passenger segment facilities. The territory sales representative is responsible for greater than $1.4M in annual revenue. This position reports directly to the sales manager.
<br><br>
Duties and Responsibilities
<br><ul>
<li>Lead all sales and account/planning, forecasting, reporting efforts for assigned accounts</li>
<li>Understand, assess, and anticipate customers’ objectives, strategies, and requirements to identify and pursue sales opportunities</li>
<li>Complete pre-call planning activities that allow for effective and efficient sales calls</li>
<li>Acquire new customers to maximize growth</li>
<li>Manage small accounts by engaging customer service or directing customer to online ordering</li>
<li>Focus on strategic selling with mid and large size accounts, and sell Myers’ programs, systems, and solutions</li>
<li>Responsible for escalated customer service issue follow-up, but not the primary contact point for issue resolution</li>
<li>Collaborate with Product Managers, Pricing & Inventory Analysts, Customer Service Reps and other Associates within Myers Tire Supply to present "product demos" and other training presentations to accomplish complete full solution selling for the customer.</li>
<li>Call on existing and potential customers to introduce, demonstrate, sell and service Myers products while supporting Myers allover sales effort</li>
<li>Implement and achieve monthly and yearly sales plan</li>
<li>Provide customer training on Myers product line</li>
<li>Qualify potential customers</li>
<li>Maintain expert level of knowledge of Myers products and competitive product lines</li>
<li>Attend trade shows</li>
<li>Complete expense reports and other administrative duties as assigned</li>
<li>Provide field intelligence on competitive activity, changes in markets, distribution and pricing as well as input on customer preferences and product features</li>
<li>Cost-effectively manage time and assets</li>
<li>Maintain professional presence and poise</li>
</ul>
Knowledge, Skills and Abilities
<br><ul>
<li>Professional experience with B2B customers, including customer needs assessment, sales plan development, pipeline development and territory growth</li>
<li>Valid driver’s license with acceptable motor vehicle report (insurable) and clean driving record</li>
<li>Ability to travel frequently throughout territory including overnight travel.</li>
<li>Established relationships with end users and distributors preferred</li>
<li>Competitive mindset and team oriented</li>
<li>Experience with automotive related accounts-Dealership, Fleet, Auto repair facility</li>
<li>Experience in developing new, innovative markets</li>
<li>Requires strong business acumen, teamwork, collaboration, accountability, tenacity and communication skills</li>
<li>An expert level of knowledge is preferred in:</li>
<li>Sales, negotiation, and service</li>
<li>Automotive Repair Facilities & Processes</li>
<li>Communication and interpersonal skills</li>
<li>Organizational and technical skills</li>
</ul>
Education and Experience
<br><ul>
<li>Successful sales history with 2+ years outside sales experience</li>
<li>High school diploma, college graduate preferred</li>
<li>Disciplined and effective use of CRM</li>
<li>Computer proficiency with Microsoft Office products</li>
</ul>
Physical Requirements
<br><ul>
<li>While performing the duties of this position, the employee is regularly required to sit and stand.</li>
<li>The employee regularly is required to walk, climb, or balance.</li>
<li>The employee is occasionally required to lift and/or move up to 20 pounds.</li>
<li>Specific vision abilities required by this job include close vision, color vision, peripheral vision, and depth perception.</li>
<li>Ability to operate a motor vehicle and travel long distances.</li>
</ul>
Compensation and Benefits
<br><ul>
<li>Competitive base salary</li>
<li>Tiered bonus plan, paid throughout the year</li>
<li>Benefits after 30 days, including but not limited to, medical, dental, vision, life.</li>
<li>401k</li>
<li>Vacation and Sick Pay</li>
<li>Tuition reimbursement</li>
</ul>
Myers Industries, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Territory Sales Representative

Voyage Health

<p>Looking to level up your career and boost your income? At Voyage Healthcare, we help connect nurses, therapists, and allied health pros with high-paying travel jobs at top-rated facilities across the U.S. With thousands of openings nationwide, you can earn up to $3,500+ per week (depending on your specialty, location, housing, and benefits)&mdash;all while making a real impact on the communities that need you most. Let your next adventure start with us!<br>
<br>
<b>Position:</b> ALLIED-Respiratory Therapist (Travel/Contract)<br>
<br>
We're hiring experienced ALLIED-Respiratory Therapist for a 13-week contract in Indianapolis, Indiana &mdash; earn up to ($1365 - $1437 per week) while providing essential care at a leading facility. Most candidates will need to have at least 2 years of recent experience in the specialty.<br>
<br>
<b>Apply &amp; Call us today at 800-798-6035</b> for details on this opportunity.<br>
<br>
<b>Position Details</b><br>
<br>
<b>Specialty:</b> ALLIED-Respiratory Therapist<br>
<b>Location:</b> Indianapolis, Indiana<br>
<b>Employment Type:</b> Travel/Contract<br>
<b>Pay:</b> $1365 - $1437 per week<br>
<b>Shift:</b> 3x12 Nights<br>
<b>Start Date:</b> ASAP<br>
<b>Contract Length:</b> 13-week #Workwolf</p>

Travel ALLIED-Respiratory Therapist in Indianapolis, Indiana

Rheumatology Associates, P.C.

<p>Come join our team! Rheumatology Associates P. C. is a healthcare organization specializing in the treatment of over 100 arthritic and autoimmune related diseases. We are located on the north side of Indianapolis, conveniently located near I 465 and North Meridian Street. We are currently looking for an experienced Certified Medical Assistant with a comprehensive understanding of the assessment and support activities related to general nursing and a demonstrated commitment to safety and compassionate patient care.</p><p>This position is responsible for the performances of basic nursing type duties including, but not limited to, execution of physician orders, triage assessment, and assisting the physician with examinations/treatments. Also performs technical/clinical procedures within the scope of their certification.</p><p>Successful candidates must have at least 2 years of experience in a related clinical environment or physician office; possess a current Medical Assisting Certification and a certification in basic life support. Candidates must also demonstrate good communication skills and computer literacy. Experience in Rheumatology related practice with related EMR competency is preferred.</p><p>This full-time position includes a competitive wage and benefit package that includes medical, dental, vision, 401(k) profit sharing, paid vacation, paid holidays <b>and a 4/10 work week (Monday-Thursday with 3-Day Weekends Off!)</b></p><p>Qualified candidates who live in the Indianapolis commuting area are invited to apply by submitting a resume.</p><p>Rheumatology Associates P. C. is an equal opportunity employer.</p><p>Job Type: Full-time</p><p>Pay: $52,000.00 - $58,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Medical Specialty:</p><ul><li>Rheumatology</li></ul><p>Schedule:</p><ul><li>10 hour shift</li></ul><p>Experience:</p><ul><li>Vital signs: 1 year (Preferred)</li></ul><p>License/Certification:</p><ul><li>BLS Certification (Preferred)</li><li>CCMA Certification (Required)</li></ul><p>Ability to Relocate:</p><ul><li>Indianapolis, IN 46260: Relocate before starting work (Required)</li></ul><p>Work Location: In person</p>

Certified Medical Assistant (CMA)

Window World

<div><div><div><b>Benefits:</b></div>
<ul><li>401(k) matching</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul></div><div><div><br>
<b>Job Title: Service Coordinator</b></div>
<div>
<br>
<b>Company:</b> Window World of Indianapolis <b>Location:</b> Indianapolis, IN<br>
</div><div><b>About Us:</b> Window World is America&rsquo;s #1 exterior remodeler. We install energy-efficient windows, doors, siding, and more for homeowners throughout Indianapolis, Indiana. We are committed to delivering exceptional customer experiences and innovative solutions. We pride ourselves on our dedication to quality, reliability, and customer satisfaction. As we continue to expand our operations, we are seeking a skilled and motivated individual to join our team as a Service Coordinator.<br>
</div><div><b>Job Description:</b> As a Service Coordinator at Window World, you will be the primary point of contact for clients requiring service, repairs, and warranty work. This vital role focuses on understanding customer needs, coordinating service appointments, and ensuring timely and effective resolution of issues to maintain high levels of customer satisfaction. If you are a compassionate communicator, highly organized, and excel at problem-solving, we encourage you to apply!</div>
<div><br>
<b>Key Responsibilities:</b></div>
<ul><li><b>Service Appointment Coordination:</b> Manage and schedule all service, repair, and maintenance appointments based on customer availability and technician capacity. This includes communicating appointment changes to customers promptly.</li>
<li><b>Customer Issue Resolution &amp; Troubleshooting:</b> Proactively engage with customers to diagnose the underlying causes of service issues through effective questioning and detailed investigation. Collect comprehensive information and documentation, including visual evidence, identification numbers, and thorough problem descriptions, to enable efficient resolution. Provide initial technical support via phone, video communication, or by guiding customers to relevant online resources.</li>
<li><b>Warranty &amp; Non-Warranty Assessment:</b> Focus on clearly differentiating between product-related issues covered under warranty and other issues that are not. Document customer acknowledgment for non-warranty issues and any waived service fees according to policy.</li>
<li><b>CRM &amp; Service Request Management:</b> Meticulously track all service requests, appointments, and customer communications within the in-house CRM system. This includes creating detailed service requests and accurately categorizing all service issues. Diligently document all service call activities in the CRM for historical records. Proactively manage ongoing service cases by monitoring ordered parts, scheduling follow-up visits, and maintaining regular communication with customers regarding resolution timelines.</li>
<li><b>Warranty Claim and Remake Order Processing:</b> Initiate warranty claims with product manufacturers by composing detailed emails with customer information, product details, issue descriptions, photos, and new purchase order numbers. Understand the process for all remake orders.</li>
<li><b>Cross-Departmental Collaboration:</b> Collaborate closely with service and install technicians and product manufacturers to ensure efficient product ordering, scheduling, and problem resolution. Communicate all expectations to fully complete the service or contract with as few appointments as possible.</li>
<li><b>Operational Oversight:</b><ul>
<li>Proactively monitor the progress of service jobs, identifying and resolving any issues or delays to ensure timely completion.</li>
<li>Light inventory management and coordination to gather the necessary materials and equipment for service activities.</li>
<li>Regularly review and address indicators related to \&quot;expected received dates\&quot; in the pipelines, promptly investigating and resolving any delays in customer orders.</li>
</ul></li><li><b>Administrative Support:</b> Provide administrative support to the installation/service team, including data entry and active project notation. This includes maintaining accurate and complete customer records within the CRM, documenting all interactions, and ensuring data integrity throughout the service process.</li>
<li><b>Product &amp; Warranty Knowledge:</b> Possesses a strong understanding of warranty procedures and how they relate to service appointments. Be able to identify and name window parts, understand their function, and troubleshoot common window issues. Understand what is generally not covered under warranty and be able to determine coverage for all product types.</li>
<li><b>Inter-Departmental Collaboration:</b> Work closely and collaboratively with the Install Coordinator to optimize scheduling, share critical customer information, and ensure seamless hand-offs between service resolution and any new installation needs.</li>
<li><b>General Customer Support:</b> Address general customer inquiries and direct calls appropriately, serving as a knowledgeable first point of contact when needed.</li>
</ul><div><b>Qualifications:</b></div>
<ul><li>High school diploma or equivalent; further education or training in business administration or a related field is preferred.</li>
<li>Proven experience (1-2 years) in a coordination or administrative role, ideally in a customer service or service-oriented industry.</li>
<li>Exceptional communication skills, both verbal and written, with a strong emphasis on empathy and customer satisfaction.</li>
<li>Strong organizational abilities and time management, capable of handling multiple service requests concurrently.</li>
<li>Possesses confidence and quickly adapts to new software and CRM/scheduling systems.</li>
<li>A keen attention to detail and a commitment to accurate record-keeping.</li>
<li>A proactive problem-solver with strong adaptability and de-escalation skills.</li>
<li>Ability to work both independently and collaboratively within a team environment.</li>
<li>Prior knowledge of window parts, warranty procedures, or industry standards is a plus, but not required.</li>
</ul><div><b>Physical Demands:</b> This is primarily an office-based role, requiring prolonged periods of sitting/standing at a desk and extensive computer use. Occasional light lifting (up to 25 lbs) may be required.<br>
</div><div><b>Benefits:</b></div>
<ul><li>Health insurance</li>
<li>Retirement savings plan</li>
<li>Paid time off and holidays</li>
<li>Opportunities for career advancement and professional development</li>
</ul><div>Window World of Indianapolis is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div></div></div>

Service Coordinator

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