site engineer

sales engineer

it support engineer

qs engineer

software engineer

field service engineer

Sundus

<div>
 <strong>
  Job Code:
 </strong>
 JPC &ndash; 5648
 <br/>
 <br/>
 <strong>
  Role Title:
 </strong>
 AWP Service Engineer
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Dubai
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 To perform installation, maintenance, troubleshooting, and repair of heavy equipment&mdash;including Forklifts, Excavators, Aerial Work Platforms (AWP), and other earth-moving machinery. The role ensures high-quality technical support, timely field service delivery, compliance with safety standards, and efficient communication with customers and internal teams within the heavy equipment rental industry.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Technical Service &amp; Maintenance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Install, maintain, troubleshoot, and repair equipment and machinery such as Forklifts, Excavators, AWPs, and similar heavy equipment.
  </li>
  <li>
   Perform preventive maintenance and routine inspections to ensure optimal equipment performance.
  </li>
  <li>
   Diagnose faults and provide effective repair solutions with high attention to detail.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer &amp; Field Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver technical support to customers and internal teams on-site and remotely.
  </li>
  <li>
   Demonstrate strong field service management and communication skills when interacting with clients.
  </li>
  <li>
   Ensure prompt response to service calls and resolve issues efficiently.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operational Excellence
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Document service activities, maintenance tasks, and repairs accurately.
  </li>
  <li>
   Maintain compliance with safety standards, operational policies, and company procedures.
  </li>
  <li>
   Support continuous improvements in service processes and equipment handling.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Coordination &amp; Reporting
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate with various teams to ensure timely resolution of technical issues.
  </li>
  <li>
   Prepare service reports, highlight critical problems, and recommend corrective actions.
  </li>
  <li>
   Ensure availability and proper use of required tools, equipment, and materials.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree or diploma in Mechanical Engineering, Electrical Engineering, or a related field.
  </li>
  <li>
   Strong technical expertise and proven experience in a similar role.
  </li>
  <li>
   Valid driver&rsquo;s license.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Mandatory hands-on experience working with Forklifts, Excavators, AWPs, and other heavy earth-moving equipment.
  </li>
  <li>
   Experience in troubleshooting, maintenance, repair, and field service operations.
  </li>
  <li>
   Strong problem-solving skills, communication abilities, and teamwork orientation.
  </li>
  <li>
   Willingness to travel for on-site service support.
  </li>
 </ul>
</div>


AWP Service Engineer

HELIOS BUSINESS SYSTEMS LLC

<p>Helios Business Systems LLC is seeking an experienced and highly skilled <b>Senior Service Engineer</b> to lead and support our service operations for industrial printing and digital fabrication equipment. The ideal candidate will bring strong technical expertise, hands-on field experience, and proven team management capabilities within the industrial machinery domain.</p><p><b>Key Responsibilities</b></p><ul><li>Installation, commissioning, servicing, and troubleshooting of large-format printing and digital fabrication equipment, including:</li><li>Eco-solvent printers</li><li>UV printers</li><li>CNC routers</li><li>CO&#8322; laser machines</li><li>Provide advanced technical support for both <b>small-format and large-format printers</b> and CNC machinery.</li><li>Diagnose and resolve complex electrical, electronic, mechanical, and software-related issues.</li><li>Lead, mentor, and manage a team of service engineers, ensuring high service quality and timely issue resolution.</li><li>Plan and oversee preventive maintenance schedules and breakdown service activities.</li><li>Coordinate with customers, vendors, and internal teams to ensure smooth service operations.</li><li>Prepare service reports, technical documentation, and escalation notes as required.</li><li>Support the sales and applications teams with technical inputs, site evaluations, and machine demonstrations when needed.</li></ul><p><b>Required Qualifications &amp; Experience</b></p><ul><li>Minimum <b>8+ years of hands-on service experience</b> with large-format printers, CNC routers, and CO&#8322; laser systems.</li><li><b>Bachelor&rsquo;s degree in Electronics &amp; Communication Engineering</b> (mandatory).</li><li>Additional qualifications such as <b>Postgraduate degrees or specialized technical certifications</b> will be an added advantage.</li><li>Strong experience working with <b>industrial machine trading companies</b> is highly preferred.</li><li>Proven experience handling both <b>small-format and large-format printing systems</b>.</li><li>Prior experience in <b>managing and leading a service engineering team</b>.</li><li><b>Valid UAE driving license is mandatory</b> for customer site visits and field service activities.</li></ul><p><b>Skills &amp; Competencies</b></p><ul><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent understanding of electronics, control systems, and industrial machinery.</li><li>Leadership and team management capabilities.</li><li>Good communication and customer-handling skills.</li><li>Ability to work independently and manage multiple service activities efficiently.</li></ul><p><b>What We Offer</b></p><ul><li>Opportunity to work with advanced industrial printing and digital fabrication technologies.</li><li>A leadership role within a growing and dynamic organization.</li><li>Competitive compensation based on experience and expertise.</li></ul><p>Job Types: Full-time, Contract<br/>Contract length: 6 months</p>

Senior Engineer

McDermott

<div><p><b>Job Desciption:
</b></p><p>The Senior Engineer - FJC (Field Joint Coating) requires hands on experience on:
</p><ul><li>Field Joint Coating, automatic blasting
</li><li>Induction heating, FBE (Fusion Bonde Epoxy)
</li><li>HSS (Heat Shrink Sleeve)
</li><li>IMPU (Injected Molded Poly Urethane)
</li><li>IMPP (Injected Molded Poly Propylene
</li><li>Coating production
</li><li>Offshore pipelay installation (S-lay &amp; J-lay)</li></ul></div>
<br><div><div>Our ingenuity fuels daily life. Together, we&rsquo;ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing platforms hundreds of miles from shore, using our expertise to design and build offshore wind infrastructure, and reshaping the onshore landscape to deliver the energy products the world needs safely and sustainably.
<br>
<br>
For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.</div></div>
<br><div><p><b>Key Tasks and Responsibilities:
</b></p><ul><li>Assist in selecting anti-corrosion coatings and thermal insulation materials under guidance, ensuring compliance with project standards.
</li><li>Support preparation of basic engineering documents such as specifications, reports, and simple calculations for Pre-FEED/FEED phases.
</li><li>Help review vendor and subcontractor submissions, participate in bid clarifications, and maintain documentation.
</li><li>Provide on-site support for Field Joint Coating (FJC) activities, including equipment setup and basic operational tasks.
</li><li>Coordinate with suppliers and logistics teams for material handling and ensure timely delivery of coating-related items.
</li><li>Contribute to project meetings and risk assessments, assisting senior engineers with technical inputs and progress reporting.</li></ul></div>
<br><div><p><b>Essential Qualifications and Education:
</b></p><ul><li>Engineering Degree
</li><li>Minimum 7-10 Years of Experience in FJC (Field Joint Coating) activities
</li><li>Ability to work well and support other team members
</li><li>Willing to relocate to Jebel Ali
</li><li>Organized and Detailed Oriented
</li><li>Proficient is activities such as: Field Joint Coating, automatic blasting, induction heating, FBE (Fusion Bonde Epoxy), HSS (Heat Shrink Sleeve), IMPU (Injected Molded Poly Urethane), IMPP (Injected Molded Poly Propylene, Coating production, Offshore pipelay installation (S-lay &amp; J-lay)
</li></ul><p>#LI-JA1</p></div>

Senior Engineer - FJC (Field Joint Coating)

<div><p><b>Job Overview:
</b></p><p>The Senior Principal Engineer - Welding &amp; FJC (Field Joint Coating) Equipment is responsible for the maintenance, preparation, operations trouble shooting, assignation and deployment of advanced welding &amp; FJC equipments for onshore and offshore pipeline applications.</p></div>
<br><div><div>Our ingenuity fuels daily life. Together, we&rsquo;ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing platforms hundreds of miles from shore, using our expertise to design and build offshore wind infrastructure, and reshaping the onshore landscape to deliver the energy products the world needs safely and sustainably.
<br>
<br>
For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.</div></div>
<br><div><p><b>Key Tasks and Responsibilities:
</b></p><ul><li>The Welding and FJC Senior Equipment Engineer is responsible for the maintenance, preparation, operations trouble shooting, assignation and deployment of advanced welding &amp; FJC equipments for onshore and offshore pipeline applications.
</li><li>The role focuses on defining robust, safe, and reliable equipment solutions adapted to harsh onshore &amp; marine environments and stringent standards. She/ he shall have knowledge on automatic welding GMAW pipeline equipment, ILUC (Internal Line Up Clamp), PFM (Pipe Facing Machines), pipeline peripherics (coil, demagnetization equipment), induction FJC coil, blasting equipments, FBE (Fusion Bonded Equipment), IMPU (Injected Molded Poly Urethane), IMPP (Injection Molded Poly Prolylein) and any others PLE (Pipe Line Equipment) items.
</li><li>Acting as a technical leader, the engineer ensures effective integration of joining processes with automated and mechanized systems, supports industrialization and commissioning onshore and offshore, collaborates with equipment suppliers and project teams, and contributes to technology roadmaps that enhance safety, quality, and cost efficiency across offshore projects</li></ul></div>
<br><div><p><b>Essential Qualifications and Education:
</b></p><ul><li>Must have atleast a degree in Engineering
</li><li>Minimum 15 years of experience
</li><li>Ability to lead the team
</li><li>Willing to relocate to Jebel Ali
</li><li>Organized and Detailed Oriented
</li><li>Proficient is activities such as: Pipeline Equipment installation &amp; maintenance such as orbital automatic, ILUC (Internal Line Up Clamp), PFM (Pipe Face Machine), induction coil, blasting equipment, FJC equipment, FBE (Fusion Bonde Epoxy) equipment, IMPU (Injected Molded Poly Urethane) equipment, IMPP (Injected Molded Poly Propylene), Offshore pipelay installation (S-lay &amp; J-lay), welding equipment.
</li><li>The Senior Principal Engineer - FJC (Field Joint Coating) requires hands on experience on:
<ul><li>Automatic welding GMAW pipeline equipment - Offshore pipelay installation (S-lay &amp; J-lay)
</li><li>ILUC (Internal Line Up Clamp)
</li><li>PFM (Pipe Facing Machines)
</li>Pipeline peripherics (coil, demagnetization equipment), Induction FJC coil<br>
<li>
</li></ul></li></ul><p></p><p>#LI-MW2</p></div>

Senior Principal Engineer - Welding & FJC (Field Joint Coating) Equipment

Fives Services Gulf DMCC

<div><p><b>Fives Services Gulf is actively seeking a </b><b>Service Engineer</b><b> </b><b>to join our team in UAE.</b></p><p><b><br>
</b></p><p>At Fives, we are all driven by a common calling, to prove that <b>industry can do it</b>!</p><p>
We work together daily to make industry an answer to all of the major technological, environmental, social and economic challenges of our time.</p><p><b>
How do we do that?
</b></p><p>For <b>over 200 years</b>, we&rsquo;ve invented and designed solutions and technologies that substantially and sustainably improve everyone&rsquo;s daily life.</p><p>
Fives Services Gulf is the Fives service Centre for the Middle East, with a team of 160 people based in Bahrain, UAE and Saudi Arabia, Fives Services Gulf provides local customer service, project execution support and local parts sourcing, in addition to carrying out refit and modernization projects, audits and technical assistance on customer sites. A team is also dedicated to the maintenance of equipment in operation at our customers' plants.</p><p>
We are committed, fulfilled and give meaning to our mission, which is to work together to develop new solutions for the industry of tomorrow: an industry that respects the environment and helps to make the world a better place.</p><p></p><p><b><br>
JOB CONTENT</b></p><p><b>
It is with you, that industry can do it!</b></p><p><b>
Position Summary</b></p><p>
To spearhead the business development and growth of Solios after-sales (spare parts and services) across the GCC, enhancing Fives&rsquo; footprint and service relevance in the region. The role is centered on expanding the service portfolio for the installed base, proactively identifying revenue opportunities, shaping high-value service offers, and executing strategic sales initiatives. It also focuses on deepening customer partnerships, driving service order intake, and building a sustainable, recurring revenue stream aligned with Fives&rsquo; regional commercial and operational objectives.</p><p><b>
KEY ACCOUNTABILITIES &amp; RESPONSIBILITIES:</b></p><p><b>
1. Customer &amp; Business Development</b></p><ul><li>
Responsible for building and maintaining good working relationships with clients/customers in the region to strengthen Fives&rsquo; sales base, including scheduling and attending regular client meetings to ensure customer requirements are successfully delivered.
</li><li>Identify and develop new and existing after-sales business opportunities across the Fives Solios installed base.</li><li>
Responsible for ensuring the necessary pre &amp; after-sales support is delivered to all customers as per established Company processes to enhance customer service delivery and generate new and/or recurring sales.</li><li>
Contribute to spare parts sales through the identification of customer requirements and providing product specific information regarding the availability of Fives products and services to enhance Fives&rsquo; presence in the region
</li><li>Analyze client account history, conduct customer research, and evaluate competitor/market data to identify trends and support business growth.</li><li>
Build and maintain strong relationships with clients through regular meetings, ensuring customer requirements are understood and delivered.</li><li>
Work closely with sales manager/head of spare parts and internal departments.</li><li>
Develop and implement targeted marketing and sales strategies, including budgeted sales plans, to expand after-sales (spare parts and services) market share.</li><li>
Actively market and promote Fives equipment to customers to drive interest and sales.</li><li>
Follow up with customers on high-value spare-parts offers to support closing the deal.</li><li>
Collate, review, and analyse customer and industry data to identify and evaluate new business development and sales opportunities.</li><li>
Enhance the spare-parts business by identifying and developing new sales opportunities.</li><li>
Support the spare-parts team in addressing non-conformance issues in line with operational requirements.</li><li>
Review and analyse sales orders and sales volumes against forecasts and contribute to action plans to address gaps or shortfalls in sales and revenue.</li></ul><p></p><p><b><br>
2. Proposal &amp; Sales Support</b></p><ul><li>
Act as the main focal point of contact for assigned customers for all sales/after sales related matters including but not limited to responding to customer enquiries, addressing and processing customer requests, responding to quotations, responding to RFQ/RFP&rsquo;s &amp; etc</li><li>
Prepare, review, and deliver services proposals with technical accuracy and commercial competitiveness.</li><li>
Support sales closure by providing technical validation.</li><li>
Lead and participate in after-sales contract negotiations, covering both commercial and technical aspects.</li><li>
Ensure timely and clear responses to customer inquiries and maintain proactive communication with clients.</li><li>
Automate and streamline proposal processes to increase efficiency and improve response times.</li></ul><p></p><p><b><br>
3. Technical Support (Sales-Oriented)</b></p><ul><li>
Review and interpret OEM drawings, assembly layouts, and technical specifications to define services scope and requirements.</li><li>
Conduct on-site inspections at customer facilities to assess equipment condition and confirm services feasibility.</li><li>
Translate inspection findings into technical recommendations and tailored sales offers for clients.</li><li>
Ensure that all proposed services solutions comply with Fives&rsquo; engineering standards and customer specifications.</li><li>
Develop technical justifications and ROI cases to develop added value services.</li><li>
Present technical services solutions to customers.</li><li>
Prepare technical reports, inspection summaries, and post-service feedback to be shared with customers and internal teams.</li></ul><p></p><p><b><br>
4. Service Delivery &amp; Excellence</b></p><ul><li>
Supervise post-sales activities by collecting customer feedback and return-of-experience (ROE) data for continuous improvement.</li><li>
Support the design and execution of exhibitions, client presentations, and events to showcase Fives services capabilities.</li><li>
Ensure compliance with internal standards and HSEQ requirements in all customer-facing activities.</li></ul><p></p><p><b><br>
5. Reporting &amp; Coordination</b></p><ul><li>
Provide regular reports on services business growth, customer activity, and project profitability.</li><li>
Maintain and update the client database and all sales leads/opportunities in the CRM in line with Company policies.</li><li>
Collaborate with cross-functional teams (engineering, supply chain, operations) to ensure smooth execution of services projects.</li><li>
Stay updated on competitors&rsquo;: services capabilities &amp; technologies, installed base performance, and regional market trends.</li></ul><p></p><p><b><br>
MINIMUM QUALIFICATIONS &amp; EXPERIENCE</b>:</p><p><b>
Education:</b></p><ul><li>
Bachelor&rsquo;s degree in <b>mechanical engineering</b> or related discipline (Industrial/Mechatronics Engineering may be considered).</li></ul><p>
 <b>Experience:</b></p><ul><li>
Minimum <b>5 years of experience</b> in after-sales, service engineering, in Aluminum industry (preferably carbon plant).</li><li>
Experience in <b>customer-facing roles</b>, including sales support, negotiations, and technical presentations.</li></ul><p></p><p><b><br>
PROFESSIONAL KNOWLEDGE, CERTIFICATION OR MEMBERSHIPs:</b></p><p><b>
Professional Knowledge:</b></p><ul><li>
Strong technical knowledge of mechanical services practices for heavy industrial equipment.</li><li>
Familiarity with <b>site inspections and diagnostic techniques</b>.</li><li>
Knowledge of after-sales business processes including proposals, costing, and contract negotiations.</li><li>
Awareness of HSEQ standards applicable to site-based services.</li></ul><p><b>
Certifications (preferred but not mandatory):</b></p><ul><li>
Project Management certification or equivalent for service project coordination.</li><li>
Sales or Business Development certifications in industrial/technical sectors.</li></ul><p><b>
Professional Memberships (an advantage):</b></p><ul><li>
Membership in recognized engineering societies such as ASME, IMechE, or SPE.</li><li>
Affiliation with aluminium industry networks such as ICSOBA or TMS.</li></ul><p>
Registration as a Chartered/Professional Engineer (or equivalent) where applicable.</p><p></p><p><b><br>
SPECIAL REQUIREMENTS:
</b></p><ul><li>Willingness and ability to travel frequently across GCC for site inspections, customer meetings, and technical/commercial discussions.</li><li>
Flexibility to work in industrial environments while adhering to HSEQ standards.</li><li>
Strong customer orientation with the ability to build trust and credibility in a multicultural environment.</li><li>
Capacity to work under pressure with tight deadlines for proposals, negotiations, and project support.</li><li>
High level of technical writing and presentation skills to communicate complex services solutions to both technical and non-technical stakeholders.</li><li>
Commitment to maintaining confidentiality of customer data and compliance with company ethics and policies.</li></ul><p></p><p><b><br>
Why come to Fives?</b></p><p>
By becoming part of Fives, you will join an international group offering access to a wide range of growth and mobility opportunities. We provide an environment where you can learn, grow, and develop both professionally and personally.</p><p><b>
Industry can do it with you!</b></p><p><b>
Key Benefits:</b></p><ul><li>
Competitive compensation package</li><li>
Health and life insurance</li><li>
Learning and development opportunities</li><li>
Gym reimbursement support</li><li>
Work-life balance
</li><li>Social events and team activities</li></ul></div>

Service Engineer

Canon EMEA

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 As a Resident Engineer,you will provide cost effective maintenance and optimizing the technical performance of Hardware of products in the portfolio including maintenance and upgrading of Firmware (productsystem software) and product related applications via remote technical support using canon remote assistance tools.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 To provide first line trouble shooting (root cause of problems) on thestandalone and connected Products within their portfolio.
 <br/>
 <br/>
 <ul>
  <li>
   To achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labor time and parts.
  </li>
  <li>
   Report about labor and parts investment, counter-reading by using CAESAR (Canon European Service Admin Coding) coding structure.
  </li>
  <li>
   Optimize the stock inventory and rotation and balance this againstreturn to fit (RTF) visits.
  </li>
  <li>
   Signal commercial opportunities to the sales and Marketing department by using &lsquo;OnSite-InSight&rsquo;.
  </li>
  <li>
   Make contributions to the ongoing development of the team and overall service performance.
  </li>
  <li>
   Fully understand the customer requirements to support the functional approach of the Solution Business Strategy.
  </li>
  <li>
   Liaise and report back to relevant account manager on customer issues.
  </li>
  <li>
   Identify super-usersand provide appropriate training on Canon products installed and software as appropriate, including printer drivers and features.
  </li>
  <li>
   Look for opportunities to developother areas of the clients business and liaise with the account manager accordingly.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Must have/be:
 <br/>
 <br/>
 <ul>
  <li>
   Engineering Degree or Diploma (electronics, mechanics and software)
  </li>
  <li>
   Relevant experience in the service industry
  </li>
  <li>
   Experience in understanding and following health and safety guidelines
  </li>
  <li>
   Demonstrates a high technical aptitude with excellent fault-finding skills
  </li>
  <li>
   Good customer handling and communication skills. Able to give customer instruction.
  </li>
  <li>
   Team player that focuses on optimizing the team output
  </li>
  <li>
   Good commercial insight and business acumen
  </li>
  <li>
   Awareness to represent Canon as a company always (behavior, communication and presentation / appearance)
  </li>
  <li>
   Current GCC driving license
   <br/>
   <br/>
  </li>
 </ul>
 Able to work on own initiative and in a team environment.
 <br/>
 <br/>
 <ul>
  <li>
   The ability to &lsquo;think outside the box&rsquo; for when solving problems &ndash; innovative.
  </li>
  <li>
   A high levelof accuracy to provide relevant/timelyinformation
  </li>
  <li>
   The ability to get good results whilst working under pressure
  </li>
  <li>
   Diplomacy and good communication skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Canon Middle East FZ LLC , a subsidiary of Canon Europe, is the operational headquarters for Canon in the Middle East based in Dubai, UAE.
 <br/>
 <br/>
 At Canon, we&rsquo;ve been inspiring people to capture and share their world for over 85+ years. As a global leader in imaging and innovation, we&rsquo;re driven by bold ideas, collaboration, and a commitment to making a positive impact. From cameras to commercial printers, and business consultancy to healthcare technologies, Canon enriches lives and businesses through imaging innovation. Canon's corporate philosophy is Kyosei &ndash; 'living and working together for the common good'. Canon invests heavily in R&amp;D, delivering the richest and most innovative products and services to satisfy customers' creative needs. From amateur photographers to professional print companies, Canon enables each customer to realize their own passion for image. Further information about Canon Middle East is available at www.canon-me.com
 <br/>
 <br/>
 With a strong presence across Middle East for over 25 years, our regional sales offices in UAE, KSA &amp; Qatar support operations across Middle East markets. We&rsquo;re proud of our diverse, inclusive culture and our philosophy of Kyosei &ndash; living and working together for the common good.
 <br/>
 <br/>
 Why Join Us?
 <br/>
 <br/>
 <ul>
  <li>
   Be part of a diverse and energetic team, where 37+ nationalities work together with a common goal.
  </li>
  <li>
   Enjoy a competitive salary, comprehensive benefits, flexible hours, a hybrid working model, and opportunities for professional development.
  </li>
  <li>
   Benefit from continuous learning with access to extensive online resources and tailored development programs.
  </li>
  <li>
   Join a company that truly values sustainability, inclusion, and your personal growth.
   <br/>
   <br/>
  </li>
 </ul>
 Does this seem like a great fit for your career journey? Read the job description carefully and submit your application. We are excited to hear from you!
</div>


Resident Engineer(DXB-TTC)

Sandvik

<div><div><div><div>We are seeking an Engineer &ndash; Parts &amp; Service to join our Middle East team, part of SMR Sales Area Southern Europe and Middle East.</div><div></div><div>
This position will be based in Dubai, UAE.</div><div></div><div>
In this role, you will:</div><ul><li><div>
Drive parts sales and support dealers/customers in service, maintenance, troubleshooting, and repair of Sandvik Surface and Underground Drills.</div></li><li><div>
Deliver training to dealer and customer service teams.</div></li><li><div>
Provide technical support for commissioning, warranty handling, and advanced repairs.</div></li></ul><div></div><div>
This position requires extensive travel across Middle Eastern countries and flexibility in working hours to meet customer needs.</div><div></div><div>
Key Responsibilities</div><div>
Your key responsibilities will include the below:</div><div></div><div>
Health and Safety</div>
Develop routine work procedures (utilizing the tools provided), according to safety standards.<div></div><div>
Maintenance and Repair Support</div><ul><li>
Install, repair, inspect and commission products and equipment at customer site or own premises independently.</li><li>
Conduct problem solving and analysis of non-standard problems by using a variety of approaches, tools and techniques for recognizing operational or process problems and determine the appropriate approach.</li><li>
Conduct advanced and specialized repairs and inspections of products and equipment at customer site or own premises.</li><li>
Determine the best approach considering energy efficiency, environmental impact and maintenance costs when providing customer support.</li><li>
Complete analysis of failed product and report on any abnormalities to the relevant party (e.g. Product Support and Sales Technician).</li><li>
Perform troubleshooting independently for non-standard and complex maintenance and repair or commissioning issues.</li><li>
Able to operate equipment proficiently and to test the functioning of customer equipment.</li><li>
Carry out dealer and customer training in sales, equipment operation, service and maintenance.</li><li>
Assist customer service and warranty handling with technical support</li></ul><div></div><div>
Sales</div><ul><li>
Promote the sale of consumables and spare &amp; wear parts for SUDEX/DRRI/LOHA equipment. Develop sales opportunities in the customer services business with a view to increase business volume and market share. Continuously improve and update personal knowledge with respect to:</li><li>
Product development and technical innovation</li><li>
Dealers, customers, business and trends within the territory</li><li>
Develop and maintain a strong Sandvik relationship to dealers and customers</li></ul><div></div><div>
Customer Support and Advise</div><ul><li>
Support the customer&rsquo;s product / equipment / processes by advising on possible improvements to more advanced technical solutions and products.</li><li>
Use deep knowledge of the tasks, tools and procedures in providing technical support to the sales team and customers.</li><li>
Perform adjustments of systems for client equipment.</li><li>
Conduct product launching and testing for client commissioning services.</li></ul><div></div><div>
Planning and Reporting</div><ul><li>
Provide analysis, reports and supporting documentation for customer invoicing.</li><li>
Plan for, conduct and maintain tools and equipment for service work. Report on installation, maintenance and repair work and make recommendations to improve processes or advise customer based on observations.</li></ul><div></div><div>
What We&rsquo;re Looking For</div><div>
You will need to travel extensively for this role within Middle Eastern countries with overnight stays. You must have a flexible approach to working hours and overtime, to suit the customer/business needs.</div><div></div><div>
You hold a University Degree/Diploma in Mechanical or Automotive Engineering or in an equivalent field or hold relevant technical experience. You have solid product knowledge, trouble shooting and problem-solving experience within Surface Boom Drills (DXi, DIi &amp; Dpi Series) and Underground Drills (DDi, DTi, DLi &amp; DSi Series). You are experienced in Customer Service.</div><div></div><div>
Key performance areas include putting safety first, considering and taking responsible actions with environmental health and safety aspects. You will be involved in commissioning new equipment and introducing customers to equipment technology and application. You have the ability to work independently and cost effectively to evaluate, troubleshoot and repair the customers&rsquo; equipment as well as promote the sales of spare and wear parts, consumables and equipment. You will ensure communication and reporting on maintenance and service work are carried out, producing descriptive and professional feedback alongside communicating customer needs to ensure further Customer Services and Equipment sales.</div><div></div><div><br>
An ability to work independently is a must, coupled with confidence in dealing with customers.</div><div>
You possess strong communication skills in English, both verbal and written. Fluency in a second language will be considered a plus.</div><div></div><div><div>
Why Join Us?</div><div>
You&rsquo;ll play a key role in commissioning new equipment, introducing customers to advanced technologies, and ensuring top-notch service delivery. Safety, sustainability, and customer satisfaction are at the heart of everything we do.</div></div><div></div><div>
Our Company Culture</div><div>
Business Area Mining is part of the Sandvik Group and a global leader in the supply of equipment, tools, parts, services, and technical solutions for the mining and construction industries. Sandvik Group has approximately 41,000 employees in more than 150 countries worldwide.</div></div><div></div><div>
Our equipment and services support customers across the globe to mine and excavate rock more safely and productively. Our offering includes rock drilling, rock cutting, loading and hauling, tunneling, and quarrying solutions.</div><div></div><div>
We conduct business in a sustainable and responsible manner, guided by high ethical standards. We put safety first and show care for the environment and the communities in which we operate.</div><div></div><div>
We are proud of our inclusive, performance-driven culture, where you will join a collaborative environment with diversity and inclusion at the core of how we work. Our core values&mdash;curiosity, responsibility, customer focus, and winning together:</div><ul><li>Curiosity &ndash; We explore challenges and innovate to shape the future.</li><li>Responsibility &ndash; We put safety first, act with integrity, and take responsibility for our people and our planet, building trust in everything we do.</li><li>Customer Focus &ndash; Strong partnerships define our success. We listen, create, adapt, and deliver, always staying close to our customers.</li><li>Winning Together &ndash; We take the lead with a collaborative spirit and succeed as a team.</li></ul><div></div><div>
Application</div><div>
If you wish to add a cover letter to your application, please make sure to attach the file when uploading your resume.</div><div>
Please submit your application no later than 31st Dec 2025.</div></div></div><div></div>

Engineer – Parts & Service, Surface & Under Ground Drills, Territory Middle East

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