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field service engineer

CNS Middle East

<div>Company Description 
CNS (Computer Network Systems) is a technology company in the middle-east &amp; has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.
We are an IT distributor &amp; our expertise are in Banking &amp; Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.
We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.
CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners. 
Job Description 
Customer Service Senior Engineer with experience in Banking, Financial Services. The ideal candidate will be responsible for providing advanced technical support, conducting preventive and corrective maintenance, and ensuring the optimal performance of banking systems and self-service terminals. The role involves close coordination with the customer, service team, and technical experts to achieve high service availability and customer satisfaction while adhering to SLA commitments and operational standards.
DUTIES &amp; RESPONSIBILITIES
Technical Support &amp; Maintenance:<ul><li>
Perform installation, configuration, testing, and troubleshooting of Diebold Nixdorf self-service terminals (CINEO and DN Series &ndash; CMD-V4, RM3, CCDM, ATS, RM4V, RM4H, CMDV6C, CMDV6A) and related peripherals.</li><li>
Carry out preventive and corrective maintenance to ensure optimal machine uptime and adherence to SLA targets.</li><li>
Analyze recurring technical issues and implement permanent corrective actions to minimize repeat failures.</li><li>
Coordinate with vendor technical teams for complex issues, firmware updates, and hardware enhancements.</li></ul>
Service Delivery &amp; Field Operations:<ul><li>
Respond promptly to customer service calls and ensure timely resolution of incidents within agreed SLAs.</li><li>
Prepare and update service reports, installation checklists, and preventive maintenance documentation</li><li>
Support software and hardware upgrades, system replacements, and field modifications as per project requirements.</li><li>
Ensure all activities are carried out in compliance with safety, quality, and operational standards.</li></ul>
Customer Support &amp; Coordination:<ul><li>
Maintain effective communication with customers to provide updates, clarify technical details, and ensure satisfaction with service delivery.</li><li>
Work closely with the service desk and logistics teams to plan visits, manage parts requests, and report any field challenges.</li><li>
Escalate high-impact issues proactively to the team leader or vendor for timely intervention.</li></ul>
Workshop &amp; Spare Parts Handling:<ul><li>
Assist in diagnosing and repairing returned hardware components in the workshop environment.</li><li>
 Maintain accurate tracking of used spare parts, report consumption, and ensure timely return of faulty items.</li></ul>
Continuous Improvement &amp; Knowledge Sharing:<ul><li>
Respond promptly to customer service calls and ensure timely resolution of incidents within agreed SLAs.</li><li>
Support training and mentoring of junior engineers to enhance overall team capability.</li><li>
Participate in technical workshops and internal reviews to share best practices and field experience.</li></ul> 
Qualifications 
Education
Bachelor&rsquo;s degree in computer science, Computer Engineering, or Information Technology.
Experience
3&ndash;4 years of experience in hardware support within BFSI, preferably with Diebold Nixdorf hardware and software solutions.
Desired: 4&ndash;5 years of experience in hardware support within BFSI, preferably with Diebold Nixdorf hardware and software solutions. 
Additional Information 
Core Technical Skills<ul><li>
Diebold Nixdorf Cineo and DN Series machines (CMD-v4, CCDM, RM3, ATS, RM4V, RM4H, CMDv6C, CMDv6A) and related peripherals.</li></ul>
Soft Skills<ul><li>
Strong analytical and troubleshooting skills with a methodical approach to problem-solving.</li><li>
Excellent communication and interpersonal skills to effectively interact with customers and internal teams.</li><li>
Ability to work independently with minimal supervision while maintaining accountability for assigned tasks.</li><li>
Proactive and resourceful, with the ability to handle field challenges and unexpected technical issues calmly.</li><li>
Highly organized, with strong attention to detail and commitment to quality service delivery.</li><li>
Flexible and adaptable to changing technologies, tools, and operational requirements.</li><li>
Collaborative team player who contributes positively to knowledge sharing and continuous improvement initiatives.</li><li>
Customer-focused mindset, ensuring professionalism and responsiveness in all interactions.</li></ul><div></div>
Compliance with policies and procedures based on the ISO standards adopted by CNS.</div>

Customer Service Senior engineer

<div>
 
 Company Description
 
 
 
 CNS (Computer Network Systems) is a technology company in the middle-east &amp; has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.
 
 
 We are an IT distributor &amp; our expertise are in Banking &amp; Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.
 
 
 We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.
 
 
 CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.
 
 
 
 Job Description
 
 
 
 Customer Service Senior Engineer with experience in Banking, Financial Services. The ideal candidate will be responsible for providing advanced technical support, conducting preventive and corrective maintenance, and ensuring the optimal performance of banking systems and self-service terminals. The role involves close coordination with the customer, service team, and technical experts to achieve high service availability and customer satisfaction while adhering to SLA commitments and operational standards.
 
 
 
 Duties &amp; Responsibilities
 
 
 
 
 Technical Support &amp; Maintenance:
 
 
 
 <ul>
 <li>
 Perform installation, configuration, testing, and troubleshooting of Diebold Nixdorf self-service terminals (CINEO and DN Series &ndash; CMD-V4, RM3, CCDM, ATS, RM4V, RM4H, CMDV6C, CMDV6A) and related peripherals.
 </li>
 <li>
 Carry out preventive and corrective maintenance to ensure optimal machine uptime and adherence to SLA targets.
 </li>
 <li>
 Analyze recurring technical issues and implement permanent corrective actions to minimize repeat failures.
 </li>
 <li>
 Coordinate with vendor technical teams for complex issues, firmware updates, and hardware enhancements.
 
 
 </li>
 </ul>
 
 Service Delivery &amp; Field Operations:
 
 
 
 <ul>
 <li>
 Respond promptly to customer service calls and ensure timely resolution of incidents within agreed SLAs.
 </li>
 <li>
 Prepare and update service reports, installation checklists, and preventive maintenance documentation
 </li>
 <li>
 Support software and hardware upgrades, system replacements, and field modifications as per project requirements.
 </li>
 <li>
 Ensure all activities are carried out in compliance with safety, quality, and operational standards.
 
 
 </li>
 </ul>
 
 Customer Support &amp; Coordination:
 
 
 
 <ul>
 <li>
 Maintain effective communication with customers to provide updates, clarify technical details, and ensure satisfaction with service delivery.
 </li>
 <li>
 Work closely with the service desk and logistics teams to plan visits, manage parts requests, and report any field challenges.
 </li>
 <li>
 Escalate high-impact issues proactively to the team leader or vendor for timely intervention.
 
 
 </li>
 </ul>
 
 Workshop &amp; Spare Parts Handling:
 
 
 
 <ul>
 <li>
 Assist in diagnosing and repairing returned hardware components in the workshop environment.
 </li>
 <li>
 Maintain accurate tracking of used spare parts, report consumption, and ensure timely return of faulty items.
 
 
 </li>
 </ul>
 
 Continuous Improvement &amp; Knowledge Sharing:
 
 
 
 <ul>
 <li>
 Respond promptly to customer service calls and ensure timely resolution of incidents within agreed SLAs.
 </li>
 <li>
 Support training and mentoring of junior engineers to enhance overall team capability.
 </li>
 <li>
 Participate in technical workshops and internal reviews to share best practices and field experience.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in computer science, Computer Engineering, or Information Technology.
 
 
 
 Experience
 
 
 
 3&ndash;4 years of experience in hardware support within BFSI, preferably with Diebold Nixdorf hardware and software solutions.
 
 
 Desired: 4&ndash;5 years of experience in hardware support within BFSI, preferably with Diebold Nixdorf hardware and software solutions.
 
 
 Additional Information
 
 
 
 Core Technical Skills
 
 
 
 <ul>
 <li>
 Diebold Nixdorf Cineo and DN Series machines (CMD-v4, CCDM, RM3, ATS, RM4V, RM4H, CMDv6C, CMDv6A) and related peripherals.
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Strong analytical and troubleshooting skills with a methodical approach to problem-solving.
 </li>
 <li>
 Excellent communication and interpersonal skills to effectively interact with customers and internal teams.
 </li>
 <li>
 Ability to work independently with minimal supervision while maintaining accountability for assigned tasks.
 </li>
 <li>
 Proactive and resourceful, with the ability to handle field challenges and unexpected technical issues calmly.
 </li>
 <li>
 Highly organized, with strong attention to detail and commitment to quality service delivery.
 </li>
 <li>
 Flexible and adaptable to changing technologies, tools, and operational requirements.
 </li>
 <li>
 Collaborative team player who contributes positively to knowledge sharing and continuous improvement initiatives.
 </li>
 <li>
 Customer-focused mindset, ensuring professionalism and responsiveness in all interactions.
 
 
 </li>
 </ul>
 
 Compliance with policies and procedures based on the ISO standards adopted by CNS.
 
</div>

Rapiscan Systems

<div>
 
 Overview
 
 
 
 Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology&mdash;or multiple X-ray technologies&mdash;to address each customer&rsquo;s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.
 
 
 
 Role Overview
 
 
 
 The purpose of this position is to provide for the repair, troubleshooting and preventive maintenance of electronic equipment used for security screening and cargo detection at various locations throughout the ports of Oman. The Field Service Engineer will use independent judgement and discretion to ensure all facets of safety protocols are followed and that screening and detection equipment is operated and maintained at the highest level of efficiency and reliability. The employee is expected to relocate to/between various operational sites in Oman as required by the needs of S2 Muscat.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Conduct on-site periodic and scheduled maintenance of a variety of electronic equipment including cargo screening devices and systems.
 </li>
 <li>
 Understand usage of the Digital Multimeter and AC (Alternative current) and DC (Direct current) and see how these operate.
 </li>
 <li>
 Troubleshoot and repair electronic systems and subsystems to include x-ray imaging systems, power supplies, computers, computer peripherals, hydraulics, and pneumatics systems using technical drawings, wiring diagrams, schematics and blueprints and service documentation.
 </li>
 <li>
 Perform moderately complex electronic technical functions related to testing, modification, and assembly of electronic and electro-mechanical components and systems
 </li>
 <li>
 Will work from documentation such as schematics, diagrams, notes, production, prints and layouts.
 </li>
 <li>
 Able to troubleshoot computer hardware problems, update software configurations from written instructions or with guidance from support personnel.
 </li>
 <li>
 Utilizes normal and specialized electronic and mechanical test equipment including oscilloscopes, VOM, DVM, signal generators and similar test apparatus.
 </li>
 <li>
 Handle on-call requests for the repair of equipment due to malfunction or failure. Determine when repairs require more expert capability and determine when assigned equipment is unserviceable.
 </li>
 <li>
 Serve as the subject matter expert in the operation, capabilities and support of assigned electronic equipment and provide product and operation training to supervisors and operators.
 </li>
 <li>
 Follows prescribed maintenance procedures and ensure that parts and tools needed to support and facilitate repairs are readily available. Advise superiors on the appropriate storage of parts and tools and ensures that all parts and tools are tracked and appropriately inventoried.
 </li>
 <li>
 Completes paperwork and documentation such as service reports, radiation surveys, parts requisitions, etc., on-time and error free.
 </li>
 <li>
 Make recommendations to superiors on ways to eliminate or ease field maintenance or operational problems.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Analytical/ Independent judgement skills and expert knowledge regarding safety protocol is followed and screening detection equipment is operated and maintained reliably.
 </li>
 <li>
 Provide innovative security solutions
 </li>
 <li>
 Adherence to standardsExpert in operation, Support with electronic equipmentCommunicating effectively with peers and supervisors, operators and customersSelf-learning, updating and sharing security sensitive informationDrive for leadership and a spirit of service and dedication.
 </li>
 <li>
 Availability to work in shifts and in all work sites where S2 Albania operates.
 </li>
 <li>
 Possess University Degree in Engineering; Mechanical Engineering is of first preference, including electronics or relevant technical skills.
 </li>
 <li>
 Have at least 3 years work experience in conducting mechanical/technical work and repairmen and maintenance of equipment&rsquo;s including electronic systems.
 </li>
 <li>
 Possess English proficiency to include reading, speaking and writing.
 </li>
 <li>
 Must have a driving license and maintain a clean driving record for purposed of insurability.
 </li>
 <li>
 Pass an employment security investigation background check, and a drug screening test.
 </li>
 </ul>
</div>

Field Services Engineer

GE Vernova

<div><h1 class="jobSectionHeader">Job Description Summary</h1>
This position is responsible for handling all SCS/CS activities in the field for all GEV-GA projects, including on-shore, off-shore, in Oman. 
He will closely coordinate his activities with SCS Engineering &amp; Field Service team, Project management, Application and After Sales. 
This position will report to GA Gulf Cluster Engineering &amp; Field Services leader.<h1 class="jobSectionHeader">
Job Description</h1>
Vernova Purpose
GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Are you excited at the opportunity to electrify and decarbonize the world?
What you&rsquo;ll do<ul><li>
Shall be capable of preparing Signal List from Schematics and other applicable documents.</li><li>
Shall have sufficient knowledge to prepare Interlocking documents from Main PLD.</li><li>
Responsible for the Field Services activity of the Substation Automation Systems including SCS/SCS, RTU and Cyber security.</li><li>
Take the complete ownership of technical activities for assigned projects (EHS coordination and follow up, Site Survey, Engineering, Design, Follow Up and Support Panels Integration, Pre-FAT Internal Validation, FAT with customer, Supervise Site installations, Conduct Site Testing and commissioning, Site Red mark-up and As Built Drawings, system troubleshooting and rectification.</li><li>
Perform, coordinate, and record tests for digital inputs, controls, measurements, interlocks, IEC61850 IED&rsquo;s and SCADA signals.</li><li>
Perform, coordinate, and record tests for SCS/CS complex functionalities.</li><li>
Perform, coordinate, and record tests for NCC/DCC with standard protocols.</li><li>
Inform and report on time to the SCS Engineer in charge.</li><li>
Prepare As-Built documentation for SCS documents (consoles, data lists, IP address plans, connectivity drawings).</li><li>
Prepare images and backups for PCs installed at the site.</li><li>
Create backups for switches, GPS equipment &amp; other SCS equipment&rsquo;s installed at the site.</li><li>
Demonstrate good communication and writing skills, with experience in preparing and presenting reports to multiple persons.</li><li>
Lead the design of the Substation LAN networks, configuration of industrial computers, ethernet switches, Firewall routers and satellite clocks according to project design.</li><li>
Lead the installation of the SCS system at the site (Fiber optic layout, PC installation at panels, SCS consoles wiring, CS installation, and testing).</li><li>
Prepare and install labels for Fiber optics and Ethernet cables.</li><li>
Project planning to ensure timely achievement of project milestones as per project schedule</li><li>
Responsible for FS installation, erection, and commissioning activities at sites.</li><li>
Shall experience in troubleshooting of network connectivity at field</li><li>
Shall have sufficient knowledge about network protocols in Substations</li><li>
Shall have sufficient knowledge Industrial protocols covering IEC61850, DNP3, IEC101/104, ModBUS etc</li><li>
Manage resource planning and workload to ensure a 90% and above billable ratio for assigned projects/sites.</li><li>
Support the operations team to control projects effectively in terms of budgeted profitability, planning, and general reporting (internal/external). Ensure that agreements with customers for documentation lead times, delivery, reliability, and quality are achieved within the budgetary constraints agreed upon within the unit.</li><li>
Coordinate workplace EHS issues and ensure the availability of suitable PPE for T&amp;C personnel, both internal and subcontracted.</li><li>
Ensure commitments to customers are met in accordance with the contract, with clear feedback through consistent customer interaction (e.g., communication via phone, email, etc.) and customer meetings, periodic reviews, etc., for assigned projects/sites.</li><li>
Knowledge of schemes and application of IEDs (e.g., BCUs, BMPs, BCUPs, protection relays, controllers, etc.) in electrical networks, including HV &amp; EHV systems, and state-of-the-art technologies in substation automation.</li><li>
Knowledge of competitor products is advantageous.</li><li>
Knowledge on GPG Software is preferable</li><li>
Shall have knowledge about HMI designing preferable GPG, AVIEW, Zenon etc</li><li>
Experience in managing sites for control systems is a distinct advantage.</li></ul>
What you&rsquo;ll bring (Basic Qualifications)<ul><li>
Bachelor&rsquo;s degree in electrical, electronics engineering or computer engineering.</li><li>
Minimum 5 years' experience in the relevant field.</li><li>
Knowledge of Sequencing &amp; interlocking principles used in substation automation systems and their implementation on IEC61850 IED&rsquo;s.</li><li>
Knowledge of Cyber security solutions implementation in the field of Substation Automation.</li><li>
No travel restrictions.</li><li>
Proficient in PC installation and troubleshooting, software installation and Microsoft Office software.</li><li>
Networks deployment experience.</li><li>
Experience in SCS commissioning.</li><li>
Understanding of substation electrical drawings.</li><li>
Understanding of concepts for Substation Control Systems.</li><li>
Protocols knowledge (T101, T103, T104, IEC61850, Modbus).</li><li>
Strong oral and written communication skills in English; Arabic is an added value.</li></ul> 
What will make you stand out<ul><li>
Experienced in GE DS Agile, PACiS, GPG, G500 and D2xx RTUs solutions.</li><li>
Knowledge of GE-GA products and systems, especially automation.</li><li>
Process-focused.</li><li>
Quality-minded.</li><li>
Customer-focused.</li><li>
Open and honest communication, Proactive work style, creativity, high Energy, Strong teamworking skills.</li><li>
Strong analytical thinking and problem-solving skills, define problems, collect relevant data, establish facts, and draw valid conclusions.</li><li>
Ability to work effectively under time pressure in complex projects/sites.</li><li>
Ability to write routine reports and correspondence.</li><li>
Ability to work on multiple tasks and meet strict deadlines.</li><li>
Understanding of the business in GULF clusters countries (Oman)</li></ul>
Benefits Available to You
GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: Our Culture | GE Vernova (gecareers.com)<ul><li>
Our compensation &amp; benefits are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements.</li><li>
A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.</li><li>
GE Vernova invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.</li></ul><h1 class="jobSectionHeader">
Additional Information</h1><div><div><div><div><div><div><div>
Relocation Assistance Provided: No</div></div></div></div></div></div></div></div>

Lead SCS Engineer

Spec Brite Group

Job Purpose:To provide technical service support for installation, maintenance, calibration, and repair of medical equipment, ensuring optimal performance and customer satisfaction.Key Responsibilities:<ul><li>Install, test, and commission medical devices and equipment at client sites.</li><li>Conduct routine preventive and corrective maintenance visits.</li><li>Diagnose and resolve technical faults efficiently to minimize downtime.</li><li>Coordinate with suppliers for spare parts and technical updates.</li><li>Maintain accurate service records and prepare service reports.</li><li>Provide on-site user training and technical support to healthcare professionals.</li><li>Support sales and tender teams with technical input when required.</li><li>Ensure compliance with company service standards and health &amp; safety regulations.</li><li>Stay updated with new technologies and product developments.</li></ul>Job Specification (JS)Education:<ul><li>Bachelor&rsquo;s degree in Biomedical Engineering or Electrical/Electronics Engineering.</li></ul>Experience:<ul><li>Entry-level position (Fresh graduates or up to 1 year of experience).</li></ul>Skills &amp; Competencies:<ul><li>Basic knowledge of medical devices and hospital equipment.</li><li>Strong troubleshooting and analytical skills.</li><li>Excellent communication and customer-handling skills.</li><li>Good computer literacy (MS Office, service reporting tools).</li><li>Willingness to travel for on-site service calls and training.</li></ul>Other Requirements:<ul><li>Omani National only.</li><li>Possession of a valid Omani driving license is an advantage.</li><li>Willingness to undergo product training locally and internationally.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Please mention your nationality</li></ul>

Service Engineer – Medical Devices (Omani National)

Müller's Solutions

<div>
 M&uuml;ller's Solutions, a forward-thinking technology consulting firm, is seeking a knowledgeable Helix Process &amp; ITSM Analyst / Workflow Engineer to join our dynamic team. With a strong commitment to delivering exceptional IT service management solutions and optimizing business processes, M&uuml;ller's Solutions supports organizations in achieving operational excellence and improved service delivery across various sectors.
 
 
 In this role, you will focus on analyzing, designing, and implementing workflows and processes within the Helix ITSM platform. Your expertise will play a crucial role in enhancing the functionality and user experience of our IT service management tools, ensuring effective alignment with business objectives and best practices.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Analyze current processes and workflows within the Helix ITSM platform to identify areas for improvement and optimization
 </li>
 <li>
 Design and implement efficient workflows to streamline IT service management processes, enhancing overall productivity
 </li>
 <li>
 Collaborate with stakeholders to gather requirements and ensure solutions align with organizational needs
 </li>
 <li>
 Conduct training sessions and develop documentation to support users in leveraging workflow tools effectively
 </li>
 <li>
 Monitor and evaluate the performance of implemented workflows, making adjustments and improvements as necessary
 </li>
 <li>
 Stay up to date with the latest industry trends, technologies, and best practices related to ITSM
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Systems, or a related field
 </li>
 <li>
 3-5 years of experience in IT service management, specifically with Helix or similar ITSM platforms
 </li>
 <li>
 Strong understanding of workflow design, process mapping, and optimization techniques
 </li>
 <li>
 Proficient in analyzing business requirements and translating them into technical specifications
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders
 </li>
 <li>
 Proven problem-solving skills and a proactive approach to identifying and resolving issues
 </li>
 <li>
 Ability to work collaboratively in a fast-paced, team-oriented environment
 </li>
 <li>
 Certifications in ITIL or other ITSM methodologies are a plus
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Why Join Us:
 
 
 Opportunity to work with a talented and passionate team.
 
 
 Competitive salary and benefits package.
 
 
 Exciting projects and innovative work environment.
</div>

BMC Helix Process & ITSM Analyst / Workflow Engineer-Remote

Muller's Solutions

<div>M&uuml;ller's Solutions, a forward-thinking technology consulting firm, is seeking a knowledgeable Helix Process &amp; ITSM Analyst / Workflow Engineer to join our dynamic team. With a strong commitment to delivering exceptional IT service management solutions and optimizing business processes, M&uuml;ller's Solutions supports organizations in achieving operational excellence and improved service delivery across various sectors.
In this role, you will focus on analyzing, designing, and implementing workflows and processes within the Helix ITSM platform. Your expertise will play a crucial role in enhancing the functionality and user experience of our IT service management tools, ensuring effective alignment with business objectives and best practices.
Key Responsibilities:<ul>
<li>Analyze current processes and workflows within the Helix ITSM platform to identify areas for improvement and optimization.</li>
<li>Design and implement efficient workflows to streamline IT service management processes, enhancing overall productivity.</li>
<li>Collaborate with stakeholders to gather requirements and ensure solutions align with organizational needs.</li>
<li>Conduct training sessions and develop documentation to support users in leveraging workflow tools effectively.</li>
<li>Monitor and evaluate the performance of implemented workflows, making adjustments and improvements as necessary.</li>
<li>Stay up to date with the latest industry trends, technologies, and best practices related to ITSM.</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Computer Science, Information Systems, or a related field.</li>
<li>3-5 years of experience in IT service management, specifically with Helix or similar ITSM platforms.</li>
<li>Strong understanding of workflow design, process mapping, and optimization techniques.</li>
<li>Proficient in analyzing business requirements and translating them into technical specifications.</li>
<li>Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.</li>
<li>Proven problem-solving skills and a proactive approach to identifying and resolving issues.</li>
<li>Ability to work collaboratively in a fast-paced, team-oriented environment.</li>
<li>Certifications in ITIL or other ITSM methodologies are a plus.</li>
</ul>Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.</div>

Explore 334+ Field service engineer in Muscat this November. Find roles across top companies and apply now to boost your career.

334 field service engineer jobs IN Muscat

Customer Service Senior engineer

Customer Service Senior engineer

Field Services Engineer

Lead SCS Engineer

Service Engineer – Medical Devices (Omani National)

BMC Helix Process & ITSM Analyst / Workflow Engineer-Remote

BMC Helix Process & ITSM Analyst / Workflow Engineer-Remote