sales engineer

systems engineer

l1 support and operations enginner Jobs in Riyadh

l1 support and operations enginner

onsite support engineer

software engineer

field support engineer

Advansys ME

<b>Job Summary:</b><br>
The L1 Support and Operations Engineer is responsible for providing first-line technical support, monitoring system operations, and ensuring the smooth running of IT services. This role focuses on identifying, analyzing, and resolving basic technical issues while escalating complex problems to higher-level support teams as needed.
<br><br>
<b>Key Responsibilities:</b><br>
<ul>
<li>Monitor systems, servers, and applications to ensure operational availability and performance.</li>
<li>Handle and resolve Level 1 incidents and service requests in accordance with SLAs.</li>
<li>Escalate unresolved or complex issues to L2/L3 support teams following proper procedures.</li>
<li>Track, document, and update incidents and resolutions using ITSM tools.</li>
<li>Perform basic troubleshooting for Windows and Linux operating systems.</li>
<li>Support scheduled maintenance tasks, system restarts, and deployment activities under supervision.</li>
<li>Collaborate with infrastructure, network, and application teams to ensure service continuity.</li>
<li>Generate and review monitoring dashboards and alert reports.</li>
<li>Ensure proper communication with users and internal teams during incidents or service disruptions.</li>
</ul>
Requirements
<br><br>
<ul>
<li>Minimum of one year of hands-on experience in technical support or system operations.</li>
<li>Proven track record in handling and resolving IT incidents within large-scale operational environments.</li>
</ul>
<b>Technical Skills:</b><br>
<ul>
<li>Basic knowledge of Windows and Linux operating systems, including execution of basic maintenance commands.</li>
<li>Familiarity with monitoring tools, dashboards, and alerting systems (Monitoring & Dashboards).</li>
<li>Basic understanding of networking and databases to effectively collaborate with advanced technical teams.</li>
</ul>
<b>Certifications and Standard Knowledge:</b><br>
<ul>
<li>ITIL Foundation certification or equivalent is preferred.</li>
<li>Understanding of ITSM practices, including incident management, problem management, and request fulfillment.</li>
</ul>


L1 Support And Operations Enginner

L1 Support And Operations Engineer- Saudi Only

HPE Juniper Networking

<div></div><div><div>Location</div>
Riyadh, Riyadh, 11596
<div>Category</div>
Engineering / Information Technology
<div>Job Type</div>
Full time
<div>Job Id</div>
1180896
<div></div>No</div>
<br><div>Field Customer Engineer<br>
<p></p>
This role has been designed as &lsquo;Hybrid&rsquo; with an expectation that you will work on average 2 days per week from an HPE office.<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Who We Are:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today&rsquo;s complex world. Our culture thrives on finding new and better ways to accelerate what&rsquo;s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><p><b>
Job Description:</b></p><p></p><p><b><i><br>
Job Family Definition:</i></b></p><p>
Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.</p><p><b><i>
Management Level Definition:</i></b></p><p>
Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.</p><p></p><p><b><i>
Responsibilities:
</i></b></p><ul><li>Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high- risk.</li><li>
Integrate technical knowledge and business understanding to create. solutions for customers.</li><li>
Resolve single- and cross- technology incidents independently. Work with team members to resolve unusually complex or cross- technology incidents.</li><li>
Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.</li><li>
Apply company solutions to meet highly complex customer needs.</li><li>
Identify additional services that could lead to future service revenue growth.</li><li>
Provide technical consulting during contract renewal discussions.</li><li>
Build and maintain strong relationship up to senior management level in assigned accounts.</li><li>
Design and deliver support solutions using specific industry knowledge and expertise.</li><li>
Assist in managing delivery of industry support solutions.</li><li>
Lead Customer Expectation management as part of escalation process.</li><li>
Lead cross-team or large programs/projects.</li><li>
Coach or guide junior consultants.</li></ul><p></p><p><b><i>
Education and Experience Required:
</i></b></p><ul><li>Bachelor's degree preferred or Associate degree holder (technical field) with 5- 7 years working experience in related fields desired.</li></ul><p></p><p><b><i>
Knowledge and Skills:
</i></b></p><ul><li>Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.</li><li>
Broad knowledge of corporate organization, job, and policies.</li><li>
Comprehensive business, technical or functional knowledge at an expert level.</li><li>
Communicate tactfully with diplomacy up to senior management levels within an organization.</li><li>
Active listening skills and ability to adjust messages to audience level.</li><li>
Problem-solving skills (proactive, reactive and creative).</li><li>
Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.</li><li>
Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation.</li><li>
Provide suggestions for operational efficiencies.</li></ul><p></p><div><div><div><div><div><div><div><p><b>
Additional Skills:</b></p></div></div></div></div></div></div></div>
Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
What We Can Offer You:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Health &amp; Wellbeing</b></p><p>
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.</p><p></p><p><b>
Personal &amp; Professional Development</b></p><p>
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have &mdash; whether you want to become a knowledge expert in your field or apply your skills to another division.</p><p></p><p><b>
Unconditional Inclusion</b></p><p>
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Let's Stay Connected:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><p><b>Job:</b></p>
Services<p><b>
Job Level:</b></p>
Specialist<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><br>
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.</b></p><p></p><p><br>
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.</p></div>

Field Customer Engineer

Advansys

<b>Job Summary:</b><br>
The L1 Support and Operations Engineer is responsible for providing first-line technical support, monitoring system operations, and ensuring the smooth running of IT services. This role focuses on identifying, analyzing, and resolving basic technical issues while escalating complex problems to higher-level support teams as needed.
<br><br>
<b>Key Responsibilities:</b><br>
<ul>
<li>Monitor systems, servers, and applications to ensure operational availability and performance.</li>
<li>Handle and resolve Level 1 incidents and service requests in accordance with SLAs.</li>
<li>Escalate unresolved or complex issues to L2/L3 support teams following proper procedures.</li>
<li>Track, document, and update incidents and resolutions using ITSM tools.</li>
<li>Perform basic troubleshooting for Windows and Linux operating systems.</li>
<li>Support scheduled maintenance tasks, system restarts, and deployment activities under supervision.</li>
<li>Collaborate with infrastructure, network, and application teams to ensure service continuity.</li>
<li>Generate and review monitoring dashboards and alert reports.</li>
<li>Ensure proper communication with users and internal teams during incidents or service disruptions.</li>
</ul>
<b>Requirements:</b><br>
<ul>
<li>Minimum of one year of hands-on experience in technical support or system operations.</li>
<li>Proven track record in handling and resolving IT incidents within large-scale operational environments.</li>
</ul>
<b>Technical Skills:</b><br>
<ul>
<li>Basic knowledge of Windows and Linux operating systems, including execution of basic maintenance commands.</li>
<li>Familiarity with monitoring tools, dashboards, and alerting systems (Monitoring & Dashboards).</li>
<li>Basic understanding of networking and databases to effectively collaborate with advanced technical teams.</li>
</ul>
<b>Certifications and Standard Knowledge:</b><br>
<ul>
<li>ITIL Foundation certification or equivalent is preferred.</li>
<li>Understanding of ITSM practices, including incident management, problem management, and request fulfillment.</li>
</ul>


L1 Support and Operations Engineer- Saudi Only

Rapiscan Systems

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology&mdash;or multiple X-ray technologies&mdash;to address each customer&rsquo;s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence
 <strong>
  .
  <br/>
  <br/>
 </strong>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 This role provides highly visible customer support through the performance of on-site service, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customers on administrative and technical matters for assigned projects. Interprets customer needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This position may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
 <br/>
 <br/>
 This role is to provide Cargo Vehicle Inspection (CVI) equipment field service engineering support to delivered cargo systems. [M60, P60, ZBV]
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Carrying out the basic repairs, and maintenance, as necessary elements of the cargo systems (CVI)
  </li>
  <li>
   Local POC for technical issues covering regional systems
  </li>
  <li>
   Performing general maintenance, fitting, Troubleshooting and fault finding on CVI systems &amp; subsystems.
  </li>
  <li>
   Support Mercedes vehicle service needs, Oil &amp; lubricant changes, Filters, etc.
  </li>
  <li>
   Organise scheduled maintenance and repairs of the cargo systems [M60 &amp; P60]
  </li>
  <li>
   Providing oral and written responses to requests for 3 rd line technical requests from the site of operations to either site engineers, customer reps
  </li>
  <li>
   Providing defect liability or post-acceptance support for CVI equipment.
  </li>
  <li>
   Completing technical documentation including service reports, engineering change requests &amp; inputting service data to a simple functional database.
  </li>
  <li>
   Responsible for ensuring that all issued equipment, including Vehicles, Spares, Consumables, Tools and/or Test equipment, are maintained in a suitable and safe condition.
  </li>
  <li>
   Deal respectfully, with customers, operators, and their related staff, in a manner sensitive to the cultural or language differences that may occur.
  </li>
  <li>
   Working in a safe manner, in accordance with issued H&amp;S instructions.
  </li>
  <li>
   Uphold the company&rsquo;s core values of Integrity, Innovation, Accountability, and Teamwork.
  </li>
  <li>
   Demonstrate behaviour consistent with the company&rsquo;s Code of Ethics and Conduct.
  </li>
  <li>
   It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem.
  </li>
  <li>
   Duties may be modified or assigned at any time to meet the needs of the business.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous experience supporting a complex technical product, containing, Engine, drives, PLC, transmitters &amp; receivers, electrical systems, IT elements, electrical generators etc.
  </li>
  <li>
   Mercedes truck experience an advantage
  </li>
  <li>
   &lsquo;Can- do&rsquo; approach, with an ability to complete a task, sometimes with limited access to resources.
  </li>
  <li>
   Able to work with limited daily supervision
  </li>
  <li>
   Ability to communicate technical issues, clearly, both verbally, and in writing.
  </li>
  <li>
   BTEC, C&amp;G or HNC or similar qualification in an engineering discipline
  </li>
  <li>
   Knowledge of hydraulic, electrical, and electro/ mechanical system.
  </li>
  <li>
   Knowledge of IT Networking solutions, CCNP or Similar.
  </li>
  <li>
   Knowledge of integrated it systems including PLC, HV systems and/or radar .
  </li>
 </ul>
</div>


Field Service Engineer - Saudi

Abunayyan Holding

<div>
 <p>
  <strong>
   Position : After-Sales Engineer
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking an
  <strong>
   After-Sales Engineer
  </strong>
  to join our Customer Service / Support team. In this role, you will lead a technician team within production units or in the field, executing product maintenance processes, transforming parts and raw materials into complete control units, troubleshooting technical issues, and ensuring a safe and organized workspace.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Provide expert technical support for troubleshooting and resolving issues with RMU and MV Switchgears.
  </li>
  <li>
   Perform modification jobs as per site requirements and prepare red-line/mark-up drawings for final as-built copies.
  </li>
  <li>
   Support Head-End System integrations with utility management platforms such as NARI and Schneider.
  </li>
  <li>
   Serve as the primary post-sale contact for customers, ensuring timely and accurate resolutions.
  </li>
  <li>
   Conduct training sessions for clients and technicians on operation, troubleshooting, and maintenance of metering systems.
  </li>
  <li>
   Manage and resolve customer complaints to maintain satisfaction and trust.
  </li>
  <li>
   Ensure after-sales services comply with company standards, industry regulations, and safety protocols.
  </li>
  <li>
   Stay updated on emerging technologies, industry trends, and regulatory requirements in metering systems.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Electrical Engineering, Electronics Engineering, or a related field.
  </li>
  <li>
   Fresh experience in after-sales service, preferably in electricity or water metering industries.
  </li>
  <li>
   Hands-on experience with NB-IoT, 2G, 4G, or other IoT communication protocols is an advantage.
  </li>
  <li>
   Proficiency in diagnosing and repairing metering hardware and software.
  </li>
  <li>
   Familiarity with Head-End Systems like NARI, Schneider, or similar platforms.
  </li>
  <li>
   Experience with firmware updates and troubleshooting communication networks.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Working Environment:
  </strong>
 </p>
 <ul>
  <li>
   Field visits, office environment, and repair areas.
  </li>
  <li>
   Medium physical or mental risk associated with tasks.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  If you are passionate about technical support, customer engagement, and ensuring smooth operation of metering systems, we invite you to apply and grow your career with Abunayyan Group.
 </p>
</div>


After Sales Engineer

DXC Technology

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 DXC Technology (NYSE:
 <em>
  DXC
 </em>
 ) is the world&rsquo;s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise,
 <em>
  DXC
 </em>
 Technology serves nearly 6,000 private and public sector clients across 70 countries. The company&rsquo;s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions.
 <em>
  DXC
 </em>
 Technology is recognized among the best corporate citizens globally. For more information, visit www.
 <em>
  dxc
 </em>
 .technology.
 <br/>
 <br/>
 <strong>
  We Are Currently Looking For
  <br/>
  <br/>
 </strong>
 Onsite Support Engineer
 <br/>
 <br/>
 <strong>
  Job location
 </strong>
 : onsite in Riyadh
 <br/>
 <br/>
 <strong>
  Role
  <br/>
  <br/>
 </strong>
 Roles in this Job Family design, solution, deploy, migrate, manage, and change infrastructure services, End User Services across all related technologies. Including but not limited to Desktops, Laptops, networks, AD, Modern Device Management, Intelligent Collaboration, IT (HW&amp;SW) Asset Management Services, Field Services and Technical Service Desk.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide technical support in infrastructure services, responding to issues and assisting in tasks
  </li>
  <li>
   Support the development of infrastructure documentation, including incident logs and records
  </li>
  <li>
   Proficient knowledge and understanding of Desktop software and hardware technologies
  </li>
  <li>
   Troubleshooting issues on Windows Clients (End user machines)
  </li>
  <li>
   Experience with Service management tool
  </li>
  <li>
   Should have good knowledge on EUC tools, remote support tools, MS office and outlook
  </li>
  <li>
   Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  </li>
  <li>
   Working knowledge of office automation products and computer peripherals, like printers and scanners
  </li>
  <li>
   Excellent problem-solving and multitasking skills
  </li>
  <li>
   Customer-oriented attitude
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in a relevant field or equivalent combination of education and experience
  </li>
  <li>
   Typically, 1+ years of relevant work experience
  </li>
  <li>
   Proven experience in infrastructure technology analysis
  </li>
  <li>
   Proficiencies in data analysis and technical knowledge
  </li>
  <li>
   A continuous learner that stays abreast with industry knowledge and technology
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Other Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   An advanced degree in a relevant field is a plus
  </li>
  <li>
   Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus"
   <br/>
   <br/>
  </li>
 </ul>
 At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
 <br/>
 <br/>
 <strong>
  Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available
 </strong>
 here
 <strong>
  <em>
   .
  </em>
 </strong>
</div>


Onsite Support Engineer

Explore 2675+ Field support engineer in Riyadh this November. Find roles across top companies and apply now to boost your career.