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customer service representative Jobs in Dubai

customer service representative

food beverage reservations agent

Accor

<div><div>Company Description</div><p><br>
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.</p><p>
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.</p><p>
A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.</p><div><br>
Job Description</div><ul><li><br>
Adhere to the Hotel&rsquo;s policies and the department&rsquo;s standards of operation and be aware of the company&rsquo;s work ethics and code of conduct.</li><li>Represent the department and the Hotel through grooming and right attitude.</li><li>Understanding Principles of Ennismore in achieving guest satisfaction and working standards to maximize revenue through the conversion of guest inquiries to actual sales.</li><li>Be fluent in Hotel products and Services and identify sales opportunities</li><li>Handle online bookings, emails and phone calls related to restaurant reservations and be updated on the hotel happenings.</li><li>Be flexible in sales technique through offering right product to the right customer at the right time.</li><li>Review Booked Report and reservation accuracy.</li><li>Keep all equipment clean and in good working condition and reporting problems immediately to the Manager for action.</li><li>Actively participate in promoting loyalty programs.</li><li>Check and take necessary details with customers who has concern or complaint related to F&amp;B and reservation to act and correct any problems.</li><li>Handle customer call, personal or email inquiries professionally and in courteous manner from the first greetings up to closing the transaction with the guest.</li><li>Have a sound knowledge and always be updated with the current F&amp;B activation, Promotions, Deals and Partnership and be ready to explain the items upon request to assist the guests in making decision.</li><li>Provide personalized service to guests and anticipate their needs that can lead to guest loyalty.</li><li>Extend assistance to other departments if required or necessary, develop and maintain corrective and cooperative working relationship with colleagues.</li><li>Prepare the Proposal, Proforma Invoice and bill by online payment, card or cash, for special F&amp;B Events and Group bookings. Present it in professional manner, collect payment from the guests and return credit cards or change along with the receipt promptly.</li><li>Clarify with guest the minimum age requirements for consumption of alcoholic beverages in accordance to government regulations.</li><li>Assist the Hostess in welcoming and seating the guests, answering calls, taking reservations especially during busy days and peak hours.</li></ul><div><br>
Qualifications</div><ul><li><br>
Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.</li><li>Ability to speak, listen and write effectively. Good knowledge of the English (and local) language which is the primary language used in the hotel.</li><li>Knowledge of all restaurant information and promotion.</li><li>Basic understanding of computer and computer software including Micros, Opera and seven rooms.</li><li>Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.</li><li>Be able to work with others in professional manner whilst achieving common goal and demonstrate sensitivity and awareness of workforce diversity in a multicultural setting.</li><li>Willingness to learn new skill and technique necessary to perform the expected responsibilities related to the position</li></ul></div>

Food & Beverage Reservations Agent

<div><b>Company Description</b><p><br>
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.</p><p>
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.</p><p>
A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.</p><b><br>
Job Description</b><ul><li><br>
Adhere to the Hotel&rsquo;s policies and the department&rsquo;s standards of operation and be aware of the company&rsquo;s work ethics and code of conduct.</li><li>Represent the department and the Hotel through grooming and right attitude.</li><li>Understanding Principles of Ennismore in achieving guest satisfaction and working standards to maximize revenue through the conversion of guest inquiries to actual sales.</li><li>Be fluent in Hotel products and Services and identify sales opportunities</li><li>Handle online bookings, emails and phone calls related to restaurant reservations and be updated on the hotel happenings.</li><li>Be flexible in sales technique through offering right product to the right customer at the right time.</li><li>Review Booked Report and reservation accuracy.</li><li>Keep all equipment clean and in good working condition and reporting problems immediately to the Manager for action.</li><li>Actively participate in promoting loyalty programs.</li><li>Check and take necessary details with customers who has concern or complaint related to F&amp;B and reservation to act and correct any problems.</li><li>Handle customer call, personal or email inquiries professionally and in courteous manner from the first greetings up to closing the transaction with the guest.</li><li>Have a sound knowledge and always be updated with the current F&amp;B activation, Promotions, Deals and Partnership and be ready to explain the items upon request to assist the guests in making decision.</li><li>Provide personalized service to guests and anticipate their needs that can lead to guest loyalty.</li><li>Extend assistance to other departments if required or necessary, develop and maintain corrective and cooperative working relationship with colleagues.</li><li>Prepare the Proposal, Proforma Invoice and bill by online payment, card or cash, for special F&amp;B Events and Group bookings. Present it in professional manner, collect payment from the guests and return credit cards or change along with the receipt promptly.</li><li>Clarify with guest the minimum age requirements for consumption of alcoholic beverages in accordance to government regulations.</li><li>Assist the Hostess in welcoming and seating the guests, answering calls, taking reservations especially during busy days and peak hours.</li></ul><b><br>
Qualifications</b><ul><li><br>
Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.</li><li>Ability to speak, listen and write effectively. Good knowledge of the English (and local) language which is the primary language used in the hotel.</li><li>Knowledge of all restaurant information and promotion.</li><li>Basic understanding of computer and computer software including Micros, Opera and seven rooms.</li><li>Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.</li><li>Be able to work with others in professional manner whilst achieving common goal and demonstrate sensitivity and awareness of workforce diversity in a multicultural setting.</li><li>Willingness to learn new skill and technique necessary to perform the expected responsibilities related to the position</li></ul></div>

Four Seasons

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company&rsquo;s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.
<p></p><p><b>The Role of the Reservations Agent:
</b></p><p>We are excited to offer an opportunity for a <b>Reservations Agent </b>to join a new takeover project in the UAE: <b>Al Zorah Beach Resorts </b>in <b>Ajman, UAE </b>, as it embarks on an inspiring transformation journey. This evolution will culminate in the grand opening of <b>Four Seasons Resort Ajman at Al Zorah </b>in <b>late 2026.
</b></p><p></p><p><b>Our Ideal Candidate Will Have
</b></p><p>To manage guest inquiries and reservations with exceptional service, ensuring seamless booking experiences while optimizing revenue and maintaining the highest quality standards.
</p><p></p><p><b>Key Responsibilities:
</b></p><ul><li>Handle Group and Individual Reservations inquiries via email, phone and WhatsApp according to the stringent Reservations Standards set forth by management to enhance guest engagement and maximize overall hotel revenue.
</li><li>Aims to upsell rooms and other services to maximize the profitability of the company
</li><li>Leases and cooperates with other departments as needed
</li></ul><ul><li>Creates reports or partake in projects as directed by management
</li><li>Maintain a records of guest preferences, VIP bookings, and special occasions.
</li><li>Building and maintaining positive relationships with guests, travel agents, and other referral sources to drive business.
</li><li>Monitoring reservation trends, analyzing data, and providing insights to optimize revenue and operational efficiency.
</li><li>Adhering to the hotel sales, marketing, and service standards, while also complying with hotel policies and procedures.
</li><li>Accurately recording and maintaining reservation information, managing room inventory, and ensuring data integrity in the reservation system.
</li></ul><p></p><p><b>Qualifications &amp; Experience:
</b></p><ul><li>Minimum 1 years&rsquo; experience in Hotel or Resort, as Reservations Agent
</li><li><b>Diploma or Bachelor's Degree </b>in <b>Hospitality Management </b><b>, </b><b>Hotel Management
</b></li><li>Fluency in <b>English </b>; additional languages are a plus.
</li><li>Experience working with the Opera system / Excel (Microsoft office).
</li><li>The ability to work a rotating roster with evening and weekend availability
</li><li>Excellent time management skills
</li><li>Problem Solving Mindset</li></ul></div><p></p>

Reservations Agent - Al Zorah Beach Resorts in Ajman, UAE

No10

<p>Stay updated on F&amp;B trends, competitors, and local customer preferences.</p><p>Suggest innovations to maintain a competitive edge.</p><p><b>Restaurant Manager &ndash; Job Description</b></p><p>We are looking for an experienced and dynamic <b>Restaurant Manager</b> with a strong <b>Food &amp; Beverage (F&amp;B)</b> background and a proven track record of success. The ideal candidate will combine operational excellence, leadership skills, and creativity to deliver a premium guest experience while driving sales and efficiency.</p><p><b>Key Responsibilities</b></p><ul><li><b>Staff Management &amp; Training</b></li></ul><p>Recruit, train, and motivate staff to maintain high service standards.</p><p>Build a positive, professional, and disciplined team culture.</p><ul><li><b>Operational Excellence</b></li></ul><p>Ensure daily operations run smoothly with top-quality service.</p><p>Maintain brand standards across all customer touchpoints.</p><ul><li><b>Food Knowledge &amp; Safety</b></li></ul><p>In-depth understanding of food ingredients, menu items, and shisha offerings.</p><p>Ensure compliance with health, hygiene, and food safety regulations.</p><ul><li><b>Sales &amp; Target Achievement</b></li></ul><p>Drive revenue growth and meet sales targets.</p><p>Train staff in upselling and maximizing per-head spend.</p><ul><li><b>Marketing &amp; Creative Collaboration</b></li></ul><p>Work closely with the marketing team to design promotions, events, and unique dining experiences.</p><p>Contribute creative ideas to differentiate the restaurant in the market.</p><ul><li><b>Financial Management</b></li></ul><p>Manage budgets, cost control, and forecasting.</p><p>Oversee P&amp;L, purchasing, inventory, and waste reduction.</p><ul><li><b>Customer Relationship Management</b></li></ul><p>Handle guest feedback, resolve complaints, and maintain strong customer loyalty.</p><p>Deliver VIP-level hospitality to high-value clients.</p><ul><li><b>Technology &amp; Systems</b></li></ul><p>Operate POS, reservations, and inventory management systems.</p><p>Use reports and analytics to improve performance and efficiency.</p><ul><li><b>Leadership &amp; Motivation</b></li></ul><p>Lead by example, ensuring professionalism at all times.</p><p>Manage conflicts, inspire staff, and reduce turnover.</p><ul><li><b>Time &amp; Crisis Management</b></li></ul><p>Effectively handle peak periods, emergencies, or unexpected challenges.</p><p><b>Market Awareness</b></p><ul><li><b>Event &amp; Experience Management</b></li></ul><p>Organize and execute special events, promotions, and themed experiences.</p><ul><li><b>Professional Communication</b></li></ul><p>Smart, well-spoken, and fluent in English (additional languages are a plus).</p><p>Represent the restaurant with confidence and professionalism.</p><p><b>Requirements</b></p><ul><li>Minimum <b>5 years&rsquo; experience</b> in F&amp;B or hospitality management.</li><li>Strong leadership and organizational skills.</li><li>Excellent understanding of restaurant operations, food safety, and service standards.</li><li>Financial acumen with proven ability to manage costs and drive sales.</li><li>Tech-savvy with knowledge of POS and reporting systems.</li><li>Creative, guest-focused, and passionate about hospitality.</li></ul><p>Job Type: Full-time</p><p>Pay: AED8,000.00 - AED14,000.00 per month</p>

Restaurant Manager

Icy deck Frozen Fish & Seafood Trading LLC

<p>Job Summary:</p><p>The Reservation Agent is responsible for handling incoming reservation requests, processing bookings efficiently, and delivering outstanding customer service. This role ensures a smooth booking process by accurately managing hotel reservations and coordinating with clients to meet their specific needs.</p><p>Key Responsibilities:</p><ul><li>Process Reservations: Manage customer bookings through phone, email, and online platforms, ensuring timely and accurate entry into the reservation system.</li><li>Booking Management: Maintain and update reservation records, modifying bookings as necessary while keeping all data current and precise.</li><li>Availability Updates: Monitor room availability and service capacity; provide suitable alternatives during peak periods or when overbooked.</li><li>Special Requests: Handle customer-specific requests such as room types, bed configurations, or other personalized services.</li><li>Customer Support &amp; Problem Resolution: Address and resolve booking issues, complaints, or last-minute changes with professionalism and efficiency.</li></ul><p>Skills and Qualifications</p><ul><li>Experience: 2&ndash;3 years of proven experience working in a Destination Management Company (DMC) or a related travel industry role.</li><li>Communication Skills: Excellent verbal and written communication abilities, with a professional and customer-focused approach.</li><li>Attention to Detail: Strong organizational skills with a keen eye for detail to ensure accurate and efficient reservation handling and data management.</li></ul><p>Job Type: Full-time</p>

Reservation Agent

Gezira Travel DMCC

<p>A Leading Travel agency in Jumeirah Lakes Towers (JLT) is looking for energetic female Travel Consultant with GDS knowledge (Amadeus) for immediate joining:</p><ul><li>- GDS Experience is a MUST</li><li>- Knowledge of UAE Visa process is a plus</li><li>- 1-2 years experience in Dubai is a plus</li><li>- Knowledge of online reservations systems is a plus</li><li>- Perfect English is a must</li><li>- IATA qualification / GDS Training is a plus</li><li>Qualified applicants please send your updated CV with a current personal picture mentioning your current visa status</li></ul><p>Job Types: Full-time, Contract<br/>Contract length: 12 months</p><p>Pay: AED3,500.00 per month</p><p>Experience:</p><ul><li>Ticketing Agent: 1 year (Preferred)</li></ul><p>Expected Start Date: 15/01/2024</p>

Airlines Ticket Travel Consultant

Dorchester Collection

<div><div><p>Your future, our legacy</p><h3 class="jobSectionHeader"><b>
Hotel
</b></h3><div>
The Lana - Dorchester Collection</div><h3 class="jobSectionHeader"><b>
Division &amp; Department
</b></h3><div>
Food &amp; Beverage - Restaurant</div><h3 class="jobSectionHeader"><b>
Job Title
</b></h3><div>
Hostess - High Society
</div><h3 class="jobSectionHeader"><b>Contract Type
</b></h3><div>
Permanent</div><h3 class="jobSectionHeader"><b>
Status
</b></h3><div>
Full time</div><h3 class="jobSectionHeader"><b>
Position Overview</b></h3><div><br>
<div></div><div>We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people &ndash; our Legends &ndash; to live our vision &ndash;Treasured by Guests, Cherished by Employees, Celebrated Worldwide.</div><div></div><div><br>
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.</div><div></div><div><br>
We care about your career and are known for having the absolute best people in the industry. When you join us as a Hostess you start a unique opportunity to become celebrated as the very best in your field. You&rsquo;ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.</div><div></div>
</div><h3 class="jobSectionHeader"><b>
What you'll get</b></h3><div><br>
<div></div><div>As a Hostess at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:</div><ul><li>
Competitive Salary Package</li><li>
World-class Development Opportunities</li><li>
Complimentary stays with breakfast included in our sister Dorchester Collection hotels.</li><li>
50% off at bars and restaurants within all of our sister Dorchester Collection hotels</li><li>
Meals on Duty</li><li>
Private Medical Insurance</li><li>
Life Insurance</li><li>
Flight Allowance every 24 months</li><li>
Shared Company Accommodation</li><li>
Company provided transportation to and from work</li><li>
Uniform provided by the Company with complimentary laundry</li><li>
Service Charge</li></ul><div></div>
</div><h3 class="jobSectionHeader"><b>
What you'll do</b></h3><div><br>
<div></div><div>You&rsquo;ll love what you do and take pride in delighting our guests:</div><ul><li>
You will take an integral part of the day to day operations of the F&amp;B outlet to ensure our guests receive nothing but the best experience.</li><li>
You will be in charge of warmly greeting our guests, escorting them to their tables and fare welling at the end.</li><li>
You will also be in charge of responding to guest enquiries by email or telephone, by being well versed and holding a strong knowledge of the offerings in the outlet, you are able to convert enquiries into reservations which will assist in the outlet achieving their targets</li><li>
Serving others is your passion, you will ensuring the outlet is in immaculate condition and all service standards are adhered to by the supporting team members.</li><li>
You will also be in charge of ensuring the rest of the team is aware of upcoming reservations, special events and guest chefs/bartenders ensuring their knowledge is second to none and they are able to assist our guests in the best possible way and help with cross selling other outlets.</li><li>
Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Hostess you&rsquo;ll have the opportunity to bring these to life and continue to create our legacy.</li><li>
You are aware of revenue targets and ensuring these are achieved and exceeded, simultaneously all costs are controlled within pre-set budgets including beverage cost and other expenses.</li><li>
By taking part in a daily team briefing pre-service, you ensure you are well informed of the daily happenings around the hotel as well as the upcoming service.</li><li>
During your daily routine, you liaise with other departments when required to ensure an immaculate presentation of your outlet, high standards of cleanliness as well as maintenance are upheld at all times including restaurant furniture, equipment, floors, fixtures and fittings.</li><li>
Together with your team of hostesses, you ensure the restaurant reservations are optimized to ensure well-controlled productivity, optimal guest satisfaction and optimized revenue generation whilst cross selling other hotel outlets to existing guests.</li></ul><div></div><div><br>
The items shared are the essence of a day in the life of a Hostess but we&rsquo;ll make sure you are provided with specifics on how we care for our hotel.</div><div></div>
</div><h3 class="jobSectionHeader"><b>
What you'll bring</b></h3><div><br>
<div></div><ul><li>You&rsquo;ll bring your unique personality and passion to the role and the team with your can-do spirit and a positive attitude at all times.</li><li>
You have a talent for delighting guests by leading a team of passionate individuals and striving for excellence.</li><li>
Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.</li><li>
As a detail orientated and hands-on team player with strong interpersonal skills, you will thrive on mentoring high potential team members to achieve better results and celebrate success within the team.</li><li>
English is the primary language used in our hotel. You can comfortably communicate in this language. Other languages including Arabic, Italian, French, Spanish or German are highly desirable.</li><ul><li>You will have a relevant professional certification or hotel school diploma and bring a wealth of past experience working for luxury hotels and restaurants in the Middle East.</li></ul></ul><div></div>
</div></div><div><p>
Position location</p><h3 class="jobSectionHeader"><b>
Job Location
</b></h3><div>
United Arab Emirates</div><h3 class="jobSectionHeader"><b>
Location
</b></h3><div></div><div>
Dubai</div></div></div><div></div>

Hostess - High Society

Explore 624+ Food beverage reservations agent in Dubai this September. Find roles across top companies and apply now to boost your career.

624 food beverage reservations agent jobs IN Dubai

Food & Beverage Reservations Agent

Food & Beverage Reservations Agent

Reservations Agent - Al Zorah Beach Resorts in Ajman, UAE

Restaurant Manager

Reservation Agent

Airlines Ticket Travel Consultant

Hostess - High Society