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customer service representative Jobs in Dubai

customer service representative

front desk associate

Brows and More Salon

<p><b>&#10024; We&rsquo;re Hiring: Salon Receptionist &#10024;</b></p><p>We are looking for a friendly, organized, and customer-focused <b>Salon Receptionist</b> to join our team. If you have great communication skills, a welcoming personality, and love creating a smooth experience for clients, we&rsquo;d love to meet you!</p><p><b>Responsibilities:</b></p><ul><li>Greet clients warmly and ensure they feel welcome</li><li>Manage bookings, appointments, and scheduling</li><li>Answer phone calls, WhatsApp, and respond to inquiries</li><li>Maintain client records and update systems accurately</li><li>Handle payments, billing, and daily cash closing</li><li>Assist with client forms and ensure salon policies are followed</li><li>Support the team with general front desk duties</li></ul><p><b>Requirements:</b></p><ul><li>Previous receptionist or customer service experience preferred</li><li>Strong communication and organizational skills</li><li>Basic computer knowledge &amp; ability to manage booking systems</li><li>Friendly, professional, and well-groomed appearance</li><li>Ability to multitask in a busy salon environment</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary and benefits</li><li>Training and growth opportunities</li><li>A positive and supportive work environment</li><li>Staff discounts on services and products</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,000.00 - AED2,500.00 per month</p><p>Experience:</p><ul><li>salon receptionist: 1 year (Required)</li></ul>

Salon Receptionist/Assistant

Al-Futtaim

<div>
 <strong>
  Job Requisition ID:
 </strong>
 171348
 <br/>
 <br/>
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 <br/>
 <br/>
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 <br/>
 <br/>
 <strong>
  Overview of the role:
  <br/>
  <br/>
 </strong>
 To provide exceptional front-line customer service that enhances the shopping experience for all visitors to the retail center. The role involves welcoming guests, addressing inquiries and concerns, offering accurate information about the mall&rsquo;s services, stores, and promotions, and ensuring that all customer interactions reflect the mall's commitment to service excellence. The customer service staff also supports daily operations by coordinating with internal teams and tenants, contributing to a safe, friendly, and customer-focused environment
 <br/>
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 <strong>
  What you will do:
  <br/>
  <br/>
 </strong>
 <strong>
  Responsible for:
  <br/>
  <br/>
 </strong>
 <strong>
  Customer Service:
  <br/>
  <br/>
 </strong>
 Responsible for delivering exceptional customer service to all visitors, with sensitivity to cultural differences and an understanding of diverse customer expectations.
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 <strong>
  Site Knowledge:
  <br/>
  <br/>
 </strong>
 Responsible for developing an in depth understanding of the retail centre to assist to any customer queries
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 <strong>
  Mall Collaterals:
  <br/>
  <br/>
 </strong>
 Responsible for maintaining adequate stock of mall collaterals.
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 <strong>
  Resolution of Problem:
  <br/>
  <br/>
 </strong>
 Responsible for proactively resolving customer complaints/ issues within the delegated level of authority.
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 <br/>
 <strong>
  Coordination:
  <br/>
  <br/>
 </strong>
 Coordinate with other departments within the mall, with respect to any issues relevant to these areas.
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 <br/>
 <strong>
  Sales:
  <br/>
  <br/>
 </strong>
 Provide Gift Card and Business Service Suppor
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 <br/>
 <strong>
  Management Support:
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  <br/>
 </strong>
 Provide support to the inter-departments at DFCM so as to provide management front line data to understand public opinion, gauge visitor experience or make business and marketing decisions
 <br/>
 <br/>
 <strong>
  Emergency Aid and Response Team Member
 </strong>
 :
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 <br/>
 Provide basic level first aid services and emergency assistance to the customer.
 <br/>
 <br/>
 <strong>
  Job Context:
  <br/>
  <br/>
 </strong>
 This role is responsible for delivering a high standard of customer service in a professional, courteous, and efficient manner, reflecting the company's commitment to excellence within the shopping centre industry. As the face of Dubai Festival City Mall, the Customer Service staff will handle all visitor inquiries and assistance with a friendly and solution-oriented approach. The role requires strict adherence to the Customer Service Guidelines and full compliance with all HR policies and procedures.
 <br/>
 <br/>
 <strong>
  Required skills to be successful:
  <br/>
  <br/>
 </strong>
 <strong>
  Job-Specific Skills:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Service Excellence
  </li>
  <li>
   Verbal and written communication
  </li>
  <li>
   Problem Solving and Complaint Handling
  </li>
  <li>
   Willing to work on weekends, official holidays and outside the official working hours.
  </li>
  <li>
   POS &amp; Gift Card Handling
  </li>
  <li>
   Team Collaboration
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Behavioural Competencies
 </strong>
 :
 <br/>
 <br/>
 <ul>
  <li>
   Friendly, approachable, honest and trustworthy.
  </li>
  <li>
   Adaptation and Flexibility
  </li>
  <li>
   Emotional Resilience
  </li>
  <li>
   Cultural Sensitivitiy
  </li>
  <li>
   Proactive, punctual and reliable.
  </li>
  <li>
   Positive, cheerful mentality and open to work attitude
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What equips you for the role:
  <br/>
  <br/>
 </strong>
 <strong>
  Minimum Qualifications and Knowledge:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Graduation in any degree.
  </li>
  <li>
   Fluent in English, preferably in Arabic or any other language would be an advantage.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2 years relevant customer service experience in a shopping Centre or hospitality background preference for front-desk.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Al-Futtaim Group Real Estate
  <br/>
  <br/>
 </strong>
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 <br/>
 <br/>
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 <br/>
 <br/>
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
</div>


Customer Service Assistant I Real Estate I DFC Mall

The First Group

<div>Job Description:
<p><b>
Job Description:</b></p><p></p><p><br>
The CID Associate will be responsible for maintaining all guests passport &amp; ID database and transfer on timely manner to Database ,assisting guests at the front desk, and main lobby while providing the highest level of service possible in an efficient courteous and professional manner.</p><p></p><p><b><br>
Key Responsibilities:</b></p><br>
<p></p><ul><li>
Greet, check-in, respond to requests and settle accounts while providing exceptional service.</li><li>
Take initiative to add a personalized experience.</li><li>
Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling.</li><li>
Check in and check out all the guests in the CID system, respecting the local government requirements, in order to avoid any penalties.</li><li>
Monitor and correct any discrepancy shown by the PMS and CID system reconciliation.</li><li>
Maintain a structured filing system, as per CID and audit procedures requirements.</li></ul><br>
<div></div>
Desired Skill &amp; Expertise:
<p><b>
Qualifications:</b></p><br>
<ul><li>
At least 1 year of experience as a front desk agent in a 5*property.</li><li>
Service focused personality is essential.</li><li>
Front Office computer literacy (e.g., OPERA, VICAS, etc.)</li><li>
Fluency in Arabic and English is a must; additional languages are a plus.</li><li>
Excellent organizational skills and attention to detail.</li></ul></div>

CID Associate

The First Collection

Mandarin Oriental Hotel Group

<div><p>Mandarin Oriental Jumeira, Dubai is looking for a <b>Front Office Agent</b> to join our Front Office team.</p><p></p><p>
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p><p>
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p><p>
 With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.</p><p></p><p>
As <b>Front Office Agent </b>you will be responsible for the following duties:</p><ul>
<li><p>
Greet, check in, and escort guests promptly to their rooms.</p></li>
<li><p>
Address special guest preferences recorded in guest history profiles.</p></li>
<li><p>
Handle cash drawer properly as outlined in the MODUB Controller&rsquo;s Policy.</p></li>
<li><p>
Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.</p></li>
<li><p>
Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience.</p></li>
<li><p>
Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues.</p></li>
<li><p>
Print and drop cash out, adjustment slips, paid out voucher, and bank count reports.</p></li>
<li><p>
Communicate clearly with the Night Duty Manager and Accounting Department.</p></li>
<li><p>
Establish a good working knowledge of the Hotel outlets and products.</p></li>
<li><p>
Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</p></li>
<li><p>
Demonstrate teamwork by cooperating with and assisting colleagues as needed.</p></li>
<li><p>
Able to communicate special features and services unique to the guest&rsquo;s needs.</p></li>
<li><p>
Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)</p></li>
<li><p>
Responsible for preparation of the daily arrival bucket, in-house bucket and next day arrivals (including welcome cards, guest business cards, registration cards and limousine arrivals).</p></li>
<li><p>
In charge of guest invoices (in-house).</p></li>
<li><p>
Check credit card authorization in SMS for all in-house guests.</p></li>
<li><p>
Perform any other reasonable duties as required by the management of the Hotel.</p></li>
</ul><p></p><p><b>
As Front Office Agent we expect from you:</b></p><ul>
<li><p>
Senior School qualification</p></li>
<li><p>
Minimum 2 years&rsquo; experience working in a 5-star hotel environment.</p></li>
<li><p>
A minimum of 1-year Front Office experience.</p></li>
<li><p>
Previous experience working in the Middle East Region is an advantage.</p></li>
<li><p>
Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex.</p></li>
<li><p>
Ability to understand guest needs and expectations and to deliver superior customer service.</p></li>
<li><p>
Perform job with attention to details and the ability to organize and handle multiple tasks effectively.</p></li>
<li><p>
Clear communication; effective verbal and written communication skills in English. Speaking Russian, Arabic, Spanish, German, Italian and French is an advantage.</p></li>
</ul><p></p><p><b>
Our commitment to you:</b></p><ul>
<li><p>
Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</p></li>
<li><p>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</p></li>
<li><p>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</p></li>
<li><p>
A competitive salary and benefits packages</p></li>
</ul><p></p><p><b>
We&rsquo;re Fans. Are you?</b></p></div><p></p>

Front Office Agent

Meliá Hotels International

<div><div><div><b><i>&ldquo;The world is yours with Meli&aacute;&rdquo;</i></b></div><br>
<div></div>
<div>Discover a boundless path at Meli&aacute;, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family   </div><br>
<div></div>
<div><b>Discover some of the benefits we offer:</b></div><br>
<div></div>
<ul><li><b>My Meli&aacute;Rewards:</b> Participate in our exclusive loyalty program, enjoying unique benefits and advantages.</li></ul><br>
<div>
</div><ul><li><b>My Meli&aacute;Benefits:</b> Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.</li></ul><br>
<div>
</div><div>Be proud to belong to Meli&aacute; as we are proud of you   </div><br>
<div></div>
<div>We are excited to introduce you to a luxurious and unique urban resort - <b>Melia Desert Palm</b>, a proud member of The Melia Collection. The resort is a <b>five-star boutique property</b>, offering a wide range of one, two, and three-bedroom <b>villas</b>, each featuring an intimate and <b>completely private pool</b>, which is highly sought after, especially amongst the <b>GCC clientele.</b> Additionally, you can stay in our beautifully curated <b>suites with a view of the greenery</b>. What makes this resort stand out is its <b>equestrian theme</b>, which is reflected in every aspect of the property. From four polo fields to a professional polo club, a riding school, and <b>over 200 horses on the estate</b>, you will be surrounded by the beauty of these magnificent animals. If you're looking for relaxation and rejuvenation, then you will love the world-class treatments available at the <b>Samana Spa</b>, or the wellness classes offered in our <b>large recreation center</b>. And when it comes to dining, you will be spoilt for choice with <b>three delightful restaurants</b> to choose from, or you can order food to your villa. Conveniently located just 20 minutes from the DXB airport and <b>25 minutes from Dubai Mal</b>l, Melia Desert Palm offers a serene oasis amidst the hustle and bustle of Dubai. You can unwind and soak up the <b>tranquility </b>of the lush estate while enjoying spectacular <b>views</b> of the dramatic <b>Dubai skyline</b>.</div><br>
<div></div>
<div>At <b>Melia Desert Palm Member of Melia Collection</b>, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all. <b>#LI-MR1</b></div><br>
<div></div>
<ul><li><div>Minimum 1 year experience in the same role</div>
</li><li><div>High School diploma or equivalent</div>
</li><li><div>Experience in sales will be considered an asset</div>
</li><li><div>Communication and customer service skills</div>
</li><li><div>A professional appearance</div>
</li><li><div>Positive attitude and good human relations</div>
</li><li><div>Excellent phone etiquette</div>
</li><li><div>Possess strong knowledge of how computers work, as well as the ability to use MS offices Excellent multitasking skills to successfully handle several assignments together</div>
</li><li><div>Possess strong organizational skills required for achieving efficiency on the job</div><br>
</li></ul><div></div><div><b>FUNCTIONAL COMPETENCIES AND RESPONSIBILITIES</b><b>:</b></div>
<div>Please note that this is not an exhaustive list of everything that needs to be done. <b>MELIA DESERT PALM DUBAI</b> employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:</div>
<ul><li><div>Provide guidance to clients on the procedures at the spa</div>
</li><li><div>Answer telephone calls and provide accurate information to clients</div>
</li><li><div>Keep the reception area clean and conducive for clients as they wait for their turn to be attended too</div>
</li><li><div>Introduce new beauty products to clients and educate them on their uses and benefits</div>
</li><li><div>Keep clients updated on currently available promotions and discounts in services offered in the Spa</div>
</li><li><div>Process payments from clients for services ordered from the spa</div>
</li><li><div>Keep register of long and existing clients for them to enjoy benefits given to loyal customers</div>
</li><li><div>Give appointments to clients on specific days</div>
</li><li><div>Open and close the spa at the appropriate time</div>
</li><li><div>Ensure that the front desk is clean and organized for free movement</div>
</li><li><div>Assist in getting client feedback on level of services delivered in order to improve on service delivery</div>
</li><li><div>Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments</div>
</li><li><div>Assist in developing promotional events, which focus on increasing the clientele of the spa</div>
</li><li><div>Manage the visitor register to keep record of people who visit the spa on a daily basis</div>
</li><li><div>Receive customer complaints and feedback and direct them to the Recreation Manager or Assistant Spa Manager for resolution.</div><br>
</li></ul><div></div><div><b>policy and procedure</b></div>
<ul><li><div>To have a complete understanding of and adhere to the company&rsquo;s policy and procedures.</div>
</li><li><div>To have a complete understanding of and adhere to the company&rsquo;s policy related to fire, hygiene, health and safety.</div>
</li><li><div>To report for duty punctually and always wear the correct uniform with the name badge.
</div></li><li><div>To carry out the other duties as assigned by the management team.
</div></li><li><div>To establish good relationship and rapport with guests and colleagues.
</div></li><li><div>To ensure the cleanliness and hygiene in work areas.</div><br>
</li></ul><div></div><div><b>ADDITIONAL RESPONSIBILITIES: (These responsibilities are mandatory to all positions)</b></div><br>
<div></div><ul><li><div>To attend all departmental meetings, briefings &amp; internal or external training sessions as required.
</div></li><li><div>Establishes and maintains an inclusive environment by ensuring effective two ways communication processes are set up.</div>
</li><li><div>To act wholeheartedly in the interests of the Company at all times &amp; not to perform, arrange or carry out any work or activity which could be considered to be in competition with or affect in any way the company interests or be detrimental or damaging to it&rsquo;s public image.
</div></li><li><div>To ensure maximum efficiency, employees are engaged on the basis that they must be prepared to undertake reasonable duties other than those for which they have been specifically engaged.
</div></li><li><div>Be environmentally friendly, reduce waste, recycle when possible, and reuse whenever applicable.</div>
</li><li><div>All employees are expected to co-operate with the management, to ensure the successful application of the Company&rsquo;s Equal Opportunities &amp; Harassment policies.
</div></li><li><div>To carry out any reasonable &amp; lawful direct instruction given by the General Manager during working hours.</div><br>
</li></ul><div></div><div><b>At Meli&aacute; we are all VIP</b>   </div><br>
<div></div>
<div>Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli&aacute; an opportunity for constant growth and a passport to create your future wherever you want.</div><br>
<div></div>
<div>Our warmth, proximity and passion for what we do make working at Meli&aacute; an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, <b>VIP</b><b> </b>People.</div><br>
<div></div>
<div><i>At Meli&aacute; Hotels International, we are committed to </i><b><i>equal opportunities between women and men</i></b><i> in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.</i></div><br>
<div></div>
<div><i>We promote our commitment to </i><b><i>equality and diversity</i></b><i>, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that </i><b><i>diversity and inclusion among our employees are essential for our success as a global company</i></b><i>.</i></div><br>
<div></div>
<div><i>Additionally, we support the sustainable growth of our industry through </i><b><i>a socially responsible team</i></b><i>. In this sense, our motto is &quot;</i><b><i>Towards a sustainable future, from a responsible present</i></b><i>&quot;. Thanks to al our collaborators, we make it possible.</i></div><br>
<div></div>
<div>To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the &quot;<b>Protect Your Application</b>&quot; page.</div><br>
<div></div>
<div>If you want to be &ldquo;<b>Very Inspiring People</b>&ldquo;, follow us on:</div><br>
<div></div>
<div><b>INSTAGRAM</b><b> &ndash; </b><b>TIKTOK</b><b> </b><b>&ndash; </b><b>LINKEDIN</b><b> &ndash; </b><b>INDEED</b><b> &ndash; </b><b>GLASSDOOR</b></div></div></div>

SPA RECEPTIONIST (36099)

IIQAF

<div><p><b>About Company:</b></p>
<p>The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 2011, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.</p>
<p><b>Job Summary:</b></p>
<p>We are seeking a highly motivated and enthusiastic Guest Services Associate to join our team. In this role, you will serve as the first point of contact for our guests and provide them with a welcoming and informative experience at our institute. You will be responsible for managing guest inquiries and reservations, coordinating events and meetings, and assisting with various administrative tasks.</p>
<p><b>Responsibilities</b></p>
<ul><li>Prepare and maintain financial statements, including balance sheets and income statements.</li><li>
Handle accounts payable and receivable processes efficiently and accurately.</li><li>
Reconcile bank statements and financial discrepancies in a timely manner.</li><li>
Assist in the preparation of budgets and forecasts based on financial data.</li><li>
Ensure compliance with tax regulations and prepare tax returns.</li><li>
Prepare financial analyses to provide insights on cost control and revenue generation.</li><li>
Collaborate with auditors during financial audits to provide necessary documentation and answers.</li></ul>
<p><b>Requirements</b></p>
<ul><li>Proven experience as an accountant, with a strong understanding of accounting principles.</li><li>
Proficiency in accounting software and Microsoft Office Suite, particularly Excel.</li><li>
Excellent attention to detail and analytical skills.</li><li>
Strong organizational skills with the ability to prioritize tasks effectively.</li><li>
Excellent communication skills, both written and verbal.</li><li>
Ability to work collaboratively in a team-oriented environment.</li></ul>
<p><b>Benefits:</b></p>
<ul><li>Accommodation</li><li>
Transportation</li><li>
Health insurance</li></ul>
<p><b>Qualification:</b> High School / Bachelor Degree</p></div><p></p>

Accountant

Explore 416+ Front desk associate in Dubai this September. Find roles across top companies and apply now to boost your career.

416 front desk associate jobs IN Dubai

Salon Receptionist/Assistant

Customer Service Assistant I Real Estate I DFC Mall

CID Associate

CID Associate

Front Office Agent

SPA RECEPTIONIST (36099)

Accountant