guest experience expert

receptionist

agent-guest relations

front office agent

office administrator

front desk host

Crowne Plaza Hotel

<div>Key Responsibilities

Guest Reception &amp; Service

Greet all guests warmly and professionally upon arrival.

Escort guests to their tables and present menus.

Maintain an organized seating chart and manage table rotation to support service efficiency.

Assist guests with inquiries about the menu, restaurant offerings, and general hotel information.

Handle guest concerns or complaints politely and escalate when necessary.

Reservations &amp; Coordination

Answer phone calls and manage restaurant reservations using the designated system.

Confirm bookings, handle special requests, and coordinate with the service team for smooth operations.

Monitor waitlists and update guests with accurate waiting times.

Communicate effectively with servers, kitchen staff, and management to optimize seating flow.

Operational Support

Maintain cleanliness and organization of the hostess desk and entrance area.

Prepare and update menus, reservation lists, and table plans as required.

Follow all health, safety, and hygiene standards.

Support the F&amp;B team during busy periods when needed.
Qualifications &amp; Skills

Saudi National (required).

High school diploma or equivalent.

Previous experience in a hospitality or customer service role preferred.

Strong communication skills in Arabic and English.

Professional appearance and excellent interpersonal skills.

Ability to multitask and remain composed in a fast-paced environment.

Familiarity with reservation systems is a plus.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Hostess

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25172535
 
 
 
 Job Category
 
 Sales &amp; Marketing
 
 
 
 Location
 
 Riyadh Marriott Hotel, 8333 King Saud Road, Riyadh, Saudi Arabia, Saudi Arabia, 12622VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 شركة ماريوت الدولية هي شركة توفر فرص توظيف متكافئة. نؤمن بتوظيف قوى عاملة متنوعة الخلفيات والحفاظ على ثقافة شاملة تهتم بالأشخاص في المقام الأول. نلتزم بعدم التمييز على أي أساس محمي، مثل الإعاقة وحالة المحاربين القدماء، أو أي أساس آخر يغطيه القانون المعمول
 
 
 
 تسعى فنادق ماريوت جاهدة للارتقاء بفن الضيافة والابتكار في كل فرصة مع الحفاظ على راحة الأشخاص المألوفة في جميع أنحاء العالم. بصفتك مضيفًا في فنادق ماريوت، ستساعد في الحفاظ على وعد "الضيافة الرائعة". "دائمًا". من خلال تقديم خدمة مدروسة وصادقة وذات تفكير مستقبلي تدعم هذا الإرث الحي وتبني عليه. مع الاسم المرادف للضيافة في جميع أنحاء العالم، نحن فخورون بالترحيب بك لاستكشاف مهنة مع فنادق ماريوت. عند الانضمام إلى فنادق ماريوت، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية.
 
 كن
 
 في المكان الذي يمكنك فيه القيام بأفضل أعمالك،
 
 وابدأ
 
 هدفك ،
 
 وانتمي
 
 إلى فريق عالمي مذهل ،
 
 لتصبح
 
 أفضل نسخة منك.
 
 
 تعد جي دبليو ماريوت جزءًا من مجموعة ماريوت الدولية الفاخرة وتتكون من أكثر من 100 فندق رائع في مدن مناسبة للإجازات ومواقع المنتجعات المميزة حول العالم. تؤمن جي دبليو بأن شركائنا يأتون أولاً. لأنه إذا كنت سعيدًا، فسيكون ضيوفنا سعداء. يتمتع شركاء جي دبليو ماريوت بالثقة والابتكار والأصالة والبديهية، ويستمرون في إرث العلامة التجارية التي تحمل الاسم نفسه ومؤسس الشركة، جي ويلارد ماريوت.تقدم فنادقنا تجربة عمل لا مثيل لها، حيث ستكون جزءًا من المجتمع وتستمتع بصداقة حميمة حقيقية مع مجموعة متنوعة من زملاء العمل. تخلق جي دبليو فرصًا للتدريب والتطوير والتقدير والأهم من ذلك، مكانًا يمكنك من خلاله متابعة شغفك في بيئة فاخرة مع التركيز على الرفاهية الشاملة. تبدأ معاملة الضيوف بشكل استثنائي بالطريقة التي نعتني بها بشركائنا. هذا هو علاج JW&trade;. عند انضمامك إلى جي دبليو ماريوت، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية.
 
 كن
 
 في المكان الذي يمكنك فيه القيام بأفضل أعمالك،
 
 وابدأ
 
 هدفك ،
 
 وانتمي
 
 إلى فريق عالمي مذهل ،
 
 لتصبح
 
 أفضل نسخة منك.
</div>

Mgr-Account Sales

<div>Additional Information 
Job Number25190562 
Job CategoryRooms &amp; Guest Services Operations 
LocationMarriott Riyadh Diplomatic Quarter, 6781 Abdullah AlSahmi Street, Riyadh, Saudi Arabia, Saudi Arabia, 12511 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Managing Guest Services and Front Desk Operations
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.</li></ul> 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Assists with energy conservation efforts by monitoring compliance during property tours.</li></ul> 
Supporting Projects and Policies Related to Guest Experience and Safety
<ul><li>Supports implementation of the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.</li></ul>
<ul><li>Sends copy of MOD report to all departments on a daily basis.</li></ul>
<ul><li>Ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</li></ul>
<ul><li>Understands and complies with loss prevention policies and procedures.</li></ul> 
Ensuring and Providing Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.</li></ul>
<ul><li>Serves as a leader in displaying outstanding hospitality skills.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Maintains high visibility in public areas during peak times.</li></ul>
<ul><li>Provides immediate assistance to guests as requested.</li></ul>
<ul><li>Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Records guest issues in the guest response tracking system.</li></ul>
<ul><li>Reviews comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li></ul>
<ul><li>Communicates any variations to the established norms to the appropriate department in a timely manner.</li></ul>
<ul><li>Participates as needed in the investigation of employee and guest accidents.</li></ul>
<ul><li>Performs Front Desk duties in high demand times.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Mgr-Guest Relations

Rotana Hotels

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<ul><li>Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure</li><li>Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed</li><li>Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests</li><li>Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries</li><li>Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels</li><li>Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures</li><li>Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems</li><li>Maintain the privacy of all guests by ensuring that no details of the guests are disclosed</li><li>Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</li></ul>

Front Desk Agent - Arabic Speaker

Confidential

<div>
 
 
 Overview
 
 
 
 
 
 
 We are seeking a professional and well-organized
 
 Front Desk Receptionist
 
 to be the first point of contact for our organization. This role will combine front desk management with administrative and office coordination duties, ensuring smooth day-to-day operations while maintaining a welcoming and professional environment for visitors and staff. The position also involves supporting internal communications and assisting with HR-related projects.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Reception Management
 
 
 <ul>
 <li>
 Maintain the reception area to a high professional standard, ensuring it is clean, organized, and welcoming.
 </li>
 <li>
 Answer, screen, and forward calls/messages promptly and professionally.
 </li>
 <li>
 Greet and assist visitors in a courteous and polite manner.
 </li>
 <li>
 Manage incoming and outgoing post, courier deliveries, and collections.
 </li>
 <li>
 Report any maintenance issues to the appropriate department.
 </li>
 <li>
 Coordinate coverage for reception when needed.
 </li>
 </ul>
 
 
 
 
 
 Administrative Support
 
 
 <ul>
 <li>
 Monitor and replenish office supplies, including stationery, refreshments, and other essentials.
 </li>
 <li>
 Manage and implement the internal event calendar, from small initiatives to larger engagement activities.
 </li>
 <li>
 Update office communication boards or digital displays with relevant information.
 </li>
 <li>
 Oversee meeting room booking systems and ensure rooms are well-maintained.
 </li>
 <li>
 Provide general administrative assistance to various departments as required.
 </li>
 </ul>
 
 
 
 
 
 Internal Communications &amp; HR Support
 
 
 <ul>
 <li>
 Manage internal HR communications via company channels such as internal messaging platforms or notice boards.
 </li>
 <li>
 Assist with HR projects and ad-hoc administrative tasks.
 </li>
 <li>
 Support engagement initiatives and internal campaigns.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Minimum of secondary education.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 At least
 
 1 year of experience
 
 in a similar front-desk, administrative, or office coordination role.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Knowledge
 
 
 <ul>
 <li>
 Proficiency in MS Office applications.
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
 Excellent interpersonal skills with the ability to interact at all organizational levels.
 </li>
 <li>
 Highly organized with strong coordination abilities.
 </li>
 <li>
 Ability to prioritize tasks and manage time effectively.
 </li>
 <li>
 Basic social media and internal communication platform skills.
 </li>
 </ul>
 
 
 
 
 
 Personal Attributes
 
 
 <ul>
 <li>
 Professional appearance and demeanor.
 </li>
 <li>
 Friendly, approachable, and customer-service-oriented.
 </li>
 <li>
 Flexible, proactive, and adaptable in a fast-paced environment.
 </li>
 <li>
 Collaborative team player with a can-do attitude.
 </li>
 <li>
 Ability to remain calm and efficient under pressure.
 </li>
 </ul>
 
 
</div>

VIP Receptionist

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25168939
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Marriott Riyadh Diplomatic Quarter, 6781 Abdullah AlSahmi Street, Riyadh, Saudi Arabia, Saudi Arabia, 12511VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Monitoring Property Operations
 
 
 
 <ul>
 <li>
 Monitors and ensures compliance with all Guidelines to Operations.
 </li>
 <li>
 Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
 </li>
 <li>
 Ensures employees are working in a safe environment.
 </li>
 <li>
 Manages all period-end inventories.
 
 
 </li>
 </ul>
 
 Supporting Profitability and Revenue Goals
 
 
 
 <ul>
 <li>
 Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
 </li>
 <li>
 Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
 </li>
 <li>
 Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
 </li>
 <li>
 Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
 </li>
 <li>
 Administers plans and actions to keep chargebacks and rebates to a minimum.
 </li>
 <li>
 Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
 </li>
 <li>
 Manages employee hours.
 </li>
 <li>
 Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.
 
 
 </li>
 </ul>
 
 Supporting Human Resources Activities
 
 
 
 <ul>
 <li>
 Promotes participation in property safety-related programs.
 </li>
 <li>
 Monitors employee attendance and records absences/tardiness.
 </li>
 <li>
 Promotes teamwork and employee morale.
 </li>
 <li>
 Keeps employees informed regarding new operational procedures, standards, or programs.
 </li>
 <li>
 Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).
 </li>
 <li>
 Ensures all employees have complete knowledge of emergency procedures.
 </li>
 <li>
 Encourages employee relations through gifts, parties, outings.
 </li>
 <li>
 Creates incentives that will promote better service and profit for the property.
 </li>
 <li>
 Assists operations manager in processing employee payroll weekly.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Night Manager (Saudi National )

Confidential Government

<div>
 
 About the Role:
 
 
 We are looking for a dedicated Specialist - Administrative Services to be the first point of contact for our team and visitors. This role is more than just answering phones; it&rsquo;s about creating a positive and professional first impression, providing seamless administrative support, and ensuring the smooth day-to-day operation of our office.
 
 
 
 
 
 Key Responsibilities:
 
 
 Front Office &amp; Visitor Experience:
 
 
 &bull; Greet all visitors, clients, and vendors with a warm and professional demeanor.
 
 
 &bull; Manage a multi-line phone system, expertly screening, answering, and directing calls.
 
 
 &bull; Maintain a tidy, welcoming, and well-stocked reception and lobby area.
 
 
 Administrative &amp; Operational Support:
 
 
 &bull; Handle all incoming and outgoing mail, packages, and courier services.
 
 
 &bull; Perform essential clerical duties, including filing, photocopying, and scanning.
 
 
 &bull; Manage office supply inventory for the front desk and place orders as needed.
 
 
 &bull; Schedule meetings and coordinate the booking of common meeting rooms.
 
 
 Coordination &amp; Communication:
 
 
 &bull; Act as a central hub for information, effectively directing internal and external inquiries.
 
 
 &bull; Provide support for company events, meetings, and team travel arrangements.
 
 
 &bull; Collaborate with various departments to provide comprehensive administrative support.
 
 
 Security &amp; Safety:
 
 
 &bull; Monitor visitor access in accordance with security protocols.
 
 
 &bull; Issue visitor badges and maintain an accurate and secure log of all guests.
 
 
 
 
 
 Qualifications &amp; Skills:
 
 
 &bull; High school diploma; additional certification in Office Management or a related field is a plus.
 
 
 &bull; Proven experience as a Receptionist, Front Desk Representative, or similar role (3 years and above).
 
 
 &bull; Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
 
 
 &bull; Excellent verbal and written communication skills.
 
 
 &bull; Strong organizational skills with the ability to prioritize multiple tasks seamlessly.
 
 
 &bull; Professional appearance and a positive, customer-oriented attitude.
 
 
 &bull; Experience with office equipment (e.g., printers, fax machines, phone systems).
 
 
 &bull; A proactive and resourceful approach to problem-solving.
 
 
 
</div>

Receptionist

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