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assistant director of sales

front office agent

IntercityHotel Riyadh

Key Responsibilities:<ul><li>Welcome and assist guests during check-in, check-out, and throughout their stay.</li><li>Handle reservations, payments, and guest inquiries efficiently.</li><li>Provide accurate information about the hotel, facilities, and local area.</li><li>Ensure all guest requests are handled promptly and professionally.</li><li>Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.</li><li>Maintain a high level of grooming, professionalism, and guest service standards.</li><li>Follow IntercityHotel policies, procedures, and safety guidelines.</li></ul>Requirements:<ul><li>Saudi National (mandatory).</li><li>Previous experience in Front Office or Customer Service is an advantage.</li><li>Strong communication skills and a friendly personality.</li><li>Fluent in Arabic and English (spoken and written).</li><li>Ability to work in shifts, under pressure, and as part of a team.</li><li>Basic computer skills; knowledge of Opera PMS is a plus.</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>Training and development opportunities.</li><li>A supportive and professional working environment.</li><li>Career growth within IntercityHotel and Deutsche Hospitality (HWI).</li></ul>How to Apply:Please send your CV to: nizam.bouantoun@intercityhotel.com Subject line: Front Office Agent &ndash; Saudi NationalJob Type: Full-timePay: &#65020;4,000.00 - &#65020;5,000.00 per monthExperience:<ul><li>Hotel front office: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>

Front Office agent

Marriott International

<div>Additional Information 
Job Number25187972 
Job CategoryRooms &amp; Guest Services Operations 
LocationJW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia, 13315 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Front Office Agent

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25187972
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 JW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia, 13315VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Rotana Hotels

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<ul><li>Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure</li><li>Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed</li><li>Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests</li><li>Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries</li><li>Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels</li><li>Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures</li><li>Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems</li><li>Maintain the privacy of all guests by ensuring that no details of the guests are disclosed</li><li>Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</li></ul>

Front Desk Agent - Arabic Speaker

Position SummaryThe Reservation Agent is responsible for handling all reservation inquiries, ensuring accurate and efficient bookings, maximizing room revenue, and delivering exceptional guest service. The role requires strong communication skills, accuracy, and the ability to work in a fast-paced hotel environment.Key Responsibilities1. Reservation Handling<ul><li>Respond to all reservation inquiries via phone, email, WhatsApp, OTA extranets, and walk-ins.</li><li>Process individual and group reservations accurately and efficiently.</li><li>Enter reservations correctly in the PMS (Opera).</li><li>Confirm bookings and send confirmation letters or emails.</li><li>Ensure all guest details, billing instructions, and special requests are recorded properly.</li></ul>2. Revenue &amp; Sales Support<ul><li>Upsell room categories and promote hotel facilities to maximize revenue.</li><li>Follow rate structures, corporate agreements, FIT/wholesaler rates, and promotions.</li><li>Ensure rates and availability are accurately displayed across all channels.</li><li>Assist the Revenue Manager in monitoring pick-up, pace, and forecast when requested.</li></ul>3. Guest Service &amp; Communication<ul><li>Offer prompt, polite, and helpful service to all guests.</li><li>Provide accurate information about room types, facilities, promotions, and hotel services.</li><li>Assist repeat guests and VIPs with personalized booking arrangements.</li><li>Handle complaints or booking issues and escalate when necessary.</li></ul>4. Coordination &amp; Administration<ul><li>Work closely with Front Office, Housekeeping, Sales, and Revenue teams.</li><li>Maintain updated records of daily bookings, cancellations, and modifications.</li><li>Ensure proper filing and documentation of guest correspondence.</li><li>Prepare daily reservation reports and forecasts when required.</li></ul>5. System &amp; Channel Management<ul><li>Ensure Opera reservations are accurate and complete.</li><li>Monitor channel manager (if applicable) to ensure parity across OTAs.</li><li>Update booking restrictions, blackout dates, and special offers (under supervision).</li><li>Ensure overbooking levels are managed correctly to avoid guest dissatisfaction.</li></ul>Requirements<ul><li>Prior experience as a Reservation Agent or in Front Office operations is an advantage.</li><li>Strong verbal and written communication in English; Arabic is a plus.</li><li>Excellent telephone etiquette and guest service skills.</li><li>Strong attention to detail and accuracy.</li><li>Ability to multitask and work under pressure.</li><li>Knowledge of Opera PMS, OTA extranets, and basic revenue concepts is preferred.</li><li>Computer skills: MS Office, email, and reservation systems.</li></ul>Competencies<ul><li>Customer Service Orientation</li><li>Communication &amp; Interpersonal Skills</li><li>Problem Solving</li><li>Time Management</li><li>Teamwork</li><li>Sales Mindset &amp; Upselling Skills</li><li>Professionalism &amp; Grooming</li></ul>Job Type: Full-timePay: &#65020;4,000.00 - &#65020;5,000.00 per monthApplication Question(s):<ul><li>Are you a Saudi National?</li></ul>Experience:<ul><li>Hotels: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Expected Start Date: 20/01/2026

Hotel Reservation Agent

Radisson Hotel Group

<div>Job Description<ul><li> 
Respond promptly and courteously to all reservation inquiries via phone, email, and online channels.</li><li>
Process new bookings, modifications, and cancellations accurately in the reservation system.</li><li>
Ensure all information is recorded correctly, including guest details, special requests, and payment information.</li><li>
Promote hotel facilities and upsell room categories and packages to maximize revenue.</li><li>
Maintain strong product knowledge of the hotel, room types, rates, and promotions.</li><li>
Handle guest inquiries and complaints professionally, ensuring satisfaction and resolution.</li><li>
Coordinate with the Front Office, Sales, and Revenue departments to ensure smooth guest experiences.</li><li>
Follow up on tentative and group bookings, ensuring conversion and accuracy.</li><li>
Prepare daily reservation reports and assist in updating occupancy forecasts.</li><li>
Maintain confidentiality of guest information and adhere to company policies and procedures.</li></ul> 
Qualifications<ul><li> 
Diploma or Bachelor&rsquo;s degree in Hospitality, Business, or a related field.</li><li>
Previous experience in a reservations or customer service role, preferably in the hospitality industry.</li><li>
Proficiency in hotel reservation systems (e.g., Opera, Fidelio, or similar PMS).</li><li>
Excellent communication skills in English (Arabic is a plus).</li><li>
Strong organizational and multitasking abilities.</li><li>
Customer-oriented attitude with a focus on problem-solving.</li><li>
Ability to work under pressure and handle multiple tasks simultaneously.</li><li>
Attention to detail and accuracy in data entry.</li></ul></div>

Reservations and Communication Centre Agent

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
We are seeking an enthusiastic and responsible Recreation Agent / Safari Driver to join our dynamic team at Nofa Riyadh, A Radisson Collection Resort. The ideal candidate will have excellent communication skills, a passion for guest service, and a genuine interest in creating memorable experiences for our guests.
This role combines guest interaction, safari driving, and support in our recreation and entertainment facilities. Training will be provided on the safari experience and animal information.<div>
Key Responsibilities 
<ul><li>Drive guests safely on safari tours within the resort, offering engaging and informative commentary on the various animals and surroundings (training provided).</li><li>Provide outstanding guest service at all times, ensuring a safe, enjoyable, and memorable experience.</li><li>Support the Recreation and Entertainment Centre, assisting at the front desk, bowling alley, and cinema.</li><li>Handle guest inquiries confidently and professionally via phone, e-mail, and face-to-face interactions.</li><li>Perform basic administrative and computer-related tasks as required (booking entries, reports, etc.).</li><li>Maintain cleanliness, organization, and safety in all assigned areas.</li><li>Collaborate effectively with colleagues across departments, fostering a positive and supportive work environment.</li><li>Demonstrate flexibility with scheduling, primarily working morning shifts but adapting to later shifts when business needs arise.</li></ul></div> 
Qualifications<ul><li> 
Fluent in English (verbal and written); Arabic is an advantage but not required.</li><li>Computer literate and comfortable using basic office software.</li><li>Confident communication and interpersonal skills, with the ability to engage guests from diverse backgrounds.</li></ul></div>

Entertainment Center agent / safari driver

Explore 898+ Front office agent in Riyadh this December. Find roles across top companies and apply now to boost your career.

898 front office agent jobs IN Riyadh

Front Office agent

Front Office Agent

Front Office Agent

Front Desk Agent - Arabic Speaker

Hotel Reservation Agent

Reservations and Communication Centre Agent

Entertainment Center agent / safari driver