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front desk operator

The First Group

<div>Overview:
<div>
Hotel Avalon is a contemporary retreat situated in the heart of Jumeirah Village Circle, ideally positioned within close distance to Dubai&rsquo;s key business districts and major leisure attractions. The hotel features 349 elegantly appointed guestrooms and suites, each thoughtfully designed to offer both comfort and convenience to guests.</div><div>
Hotel Avalon has a comprehensive suite of facilities including an outdoor swimming pool, the Rayya Wellness Spa, and a state-of-the-art fitness centre, catering to the needs of business and leisure travellers alike. The hotel&rsquo;s culinary offerings include Urban Eatery, an all-day dining destination, and Risen Caf&eacute;, renowned for its artisanal coffee and freshly baked pastries. Additionally, hotel guests get exclusive access to our Soluna Restaurants and Beach Club, on the Palm Jumeirah.</div><div>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Hotel Avalon.</div><div></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div><b>
Job Description:</b></div><div>
The Telephone Operator plays a key role in ensuring seamless communication within the hotel and with external guests. As the voice of Hotel Avalon, the Telephone Operator is responsible for answering and directing incoming calls, handling guest inquiries, managing wake-up call requests, and supporting hotel operations through effective communication. The ideal candidate is courteous, attentive, and professional, providing every caller and guest with a warm and efficient response that reflects the hotel's commitment to exceptional service.</div><div>
Key Responsibilities:</div><div>
Answer and direct all internal and external calls promptly and professionally using the hotel&rsquo;s telephone system.</div><div>
Respond to guest inquiries, requests, and concerns with accuracy and courtesy.</div><div>
Process and schedule wake-up calls as requested by guests.</div><div>
Handle emergency calls according to hotel protocols, including contacting relevant departments or emergency services.</div><div>
Maintain confidentiality and security of guest and hotel information at all times.</div><div>
Log and relay guest messages accurately and ensure timely delivery.</div><div>
Provide information about hotel services, amenities, operating hours, and local attractions.</div><div>
Coordinate with various departments (Housekeeping, Engineering, Front Office, F&amp;B, etc.) to ensure guest requests are fulfilled efficiently.</div><div>
Monitor and update telephone directories, extension lists, and communication logs.</div><div>
Ensure the switchboard and communication equipment are functioning correctly; report any technical issues.</div><div>
Assist with administrative tasks related to guest communication as needed.</div>
Desired Skill &amp; Expertise:
<div>
High school diploma or equivalent; certification or diploma in hospitality is preferred.</div><div>
Minimum 1 year of experience in a similar role, preferably in a 4-star or higher hotel.</div><div>
Fluent in English (spoken and written); knowledge of additional languages such as French, Russian, Chinese, or Italian is a plus.</div><div>
Strong verbal communication and listening skills.</div><div>
Excellent telephone etiquette and a clear, pleasant speaking voice.</div><div>
Ability to stay calm and professional in high-pressure or emergency situations.</div><div>
Proficiency in telephone systems and basic computer skills; experience with hotel software (e.g., OPERA or similar PMS) is an advantage.</div><div>
High level of attention to detail and accuracy.</div><div>
Flexible to work shifts, including nights, weekends, and holidays.</div></div>

Telephone Operator

Paramount Hotel Dubai

<div>
 <p>
  Hey there!
 </p>
 <p>
  <br/>
 </p>
 <p>
  Are you one of those creative minds? A character, a storyteller?
 </p>
 <p>
  Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?
 </p>
 <p>
  Join the audition and start scripting your own story at Paramount Hotels!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  Responsible for answering all incoming calls originating from outside or within the hotel in a friendly and caring manner accordingly to the Paramount Hotel standards
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Very comprehensive knowledge of the Hotel, including all departments, services, outlets and Dubai
  </li>
  <li>
   Knows all the operation hours of all outlets and facilities as well as the extension number of all department outlets, executives and facilities
  </li>
  <li>
   Always have a smile, with a helpful and friendly attitude towards colleagues and guests alike
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   To ensure a very polite, accurate and efficient telephone service to all callers
  </li>
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   To handle all internal and external calls into and out of the hotel in a courteous and efficient manner
  </li>
  <li>
   To ensure full awareness of all activities within the hotel in order to provide accurate information to all internal and external guests
  </li>
  <li>
   To ensure that all wake-up calls are in order and completely punctually as per the Paramount Hotel standards
  </li>
  <li>
   To ensure that all VIP&rsquo;s in-house are listed on the VIP board and the board with all major information is updated on daily basis or whenever necessary during the day
  </li>
  <li>
   To maintain updated internal and employee telephone directory
  </li>
  <li>
   Maintains a logbook on each shift for any information on guest comments.
  </li>
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   To be aware of all fire prevention and safety regulations and procedures at all times.
  </li>
  <li>
   To report all emergency calls immediately to the management
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications and Experience:
  </strong>
 </p>
 <ul>
  <li>
   At least 1-2 years&rsquo; experience in a Switchboard or Communication Center position
  </li>
  <li>
   Post-secondary diploma or equivalent
  </li>
  <li>
   Clear, calm, friendly and courteous voice to attend all calls
  </li>
  <li>
   Operational knowledge of the Front Stage operation and Organization
  </li>
  <li>
   Very well versed in Microsoft Office and related applications
  </li>
 </ul>
 <p>
 </p>
</div>


Service Hub Agent (Telephone Operator)

Mondial Travels LLC

<p>We are looking for a professional and customer-focused individual to manage <b>tele-sales activities</b> and <b>front desk reception duties</b>.</p><p><b>Key Responsibilities:</b></p><ul><li>Make outbound calls, follow up on leads, and support sales activities.</li><li>Promote company products/services and achieve sales targets.</li><li>Handle customer inquiries and maintain CRM records.</li><li>Greet visitors, manage calls, and ensure a professional front desk presence.</li><li>Assist with scheduling, correspondence, and basic admin tasks.</li></ul><p><b>Requirements:</b></p><ul><li>Experience in telesales/telemarketing or customer service.</li><li>Reception/front desk experience preferred.</li><li><b>Strong communication</b>, multitasking, and sales skills.</li><li>Proficiency in Microsoft Office &amp; CRM systems.</li><li>Professional appearance and personality.</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,000.00 - AED2,500.00 per month</p>

Receptionist/Telemarketer

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25137107<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Ritz-Carlton Dubai, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Supporting Management of Front Desk Team</b></p>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supports all day-to-day operations.</li></ul>
<ul><li>Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Coaches, counsels and encourages employees.</li></ul>
<ul><li>Handles employee questions and concerns.</li></ul>
<ul><li>Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.</li></ul>
<ul><li>Guides daily Front Desk shift operations.</li></ul>
<ul><li>Communicates performance expectations to employees in accordance with job descriptions for each position.</li></ul><p><br>
</p><p><b>Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals</b></p>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and property occupancy.</li></ul>
<ul><li>Understands the impact of Front Desk operations on the overall property financial goals and objectives.</li></ul><p><br>
</p><p><b>Ensuring Exceptional Customer Service</b></p>
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service within guidelines.</li></ul>
<ul><li>Handles guest problems and complaints seeking assistance from supervisor as necessary.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul><p><br>
</p><p><b>Managing Projects and Policies</b></p>
<ul><li>Implementing the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Assists in the review of comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Ensures employees have the proper supplies and uniforms.</li></ul>
<ul><li>Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.</li></ul><p><br>
</p><p><b>Supporting Handling of Human Resource Activities</b></p>
<ul><li>Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Provides feedback to individuals based on observation of service behaviors.</li></ul>
<ul><li>Participates in an ongoing employee recognition program.</li></ul>
<ul><li>Conducts training when appropriate.</li></ul>
<ul><li>Participates in the employee performance appraisal process.</li></ul><p><br>
</p><p><b>Additional Responsibilities</b></p>
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.</li></ul>
<ul><li>Complies with loss prevention policies and procedures.</li></ul><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
</p><div>
<br>
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
<br>
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
<br>
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Assistant Front Desk Manager (Russian Speaker)

Towers Rotana

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are currently looking for dynamic, and self-motivated Front Desk Agent who wants to join Rotana team.
 <br/>
 <br/>
 As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
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 <br/>
 <ul>
  <li>
   Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
  </li>
  <li>
   Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
  </li>
  <li>
   Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests
  </li>
  <li>
   Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
  </li>
  <li>
   Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
  </li>
  <li>
   Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
  </li>
  <li>
   Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
  </li>
  <li>
   Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
  </li>
  <li>
   Demonstrate a complete understanding of the hotel&rsquo;s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
  </li>
  <li>
   Align with the company's values and demonstrate the right hospitality attitude
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 You should ideally have a diploma / degree in hospitality or a vocational training in Front Office
 <br/>
 <br/>
 A good command of English and additional skills, like guest service and interpersonal are essentials.
 <br/>
 <br/>
 Fluent/Native German speaker required
</div>


Internship - Front Office

Eurocoffee

<p><b>Position Overview:</b><br/>We are seeking a highly skilled and professional <b>Senior Receptionist</b> to join our team. The ideal candidate will have strong experience in front-desk operations, excellent communication skills, and proficiency in ERP systems. This role requires a proactive, organized, and customer-focused individual who can manage administrative tasks seamlessly while representing the company with professionalism.</p><p><b>Key Responsibilities:</b></p><ul><li>Serve as the first point of contact for visitors, clients, and employees, ensuring a positive and professional experience.</li><li>Manage all front-desk operations, including handling calls, emails, and appointment scheduling efficiently.</li><li>Maintain and update company records, databases, and documents using the ERP system.</li><li><b>Requirements:</b></li><li>Proven experience as a receptionist, front office executive, or administrative professional, preferably in a corporate environment.</li><li>Strong experience using ERP systems for daily operations and record-keeping.</li></ul><p>Job Type: Full-time</p><p>Pay: Up to AED6,000.00 per month</p><p>Experience:</p><ul><li>erp: 2 years (Required)</li></ul>

Senior Receptionist

La maison des sourires dental clinic llc

<p>Location: Dubai, Al Barsha</p><p>Clinic Schedule: Sunday to Thursday, 9am &ndash; 5pm (Friday OFF)</p><p>Type: Full time</p><p>About the Role</p><p>We are seeking a dedicated and detail-oriented Head Front Desk to join our modern dental clinic in Dubai. The ideal candidate will ensure smooth front desk operations, manage patient communication, and provide an excellent experience for our international clientele.</p><p>Key Responsibilities</p><p>Supervise and manage the daily front desk operations of the clinic</p><p>Welcome and assist patients, ensuring a smooth check-in and check-out process</p><p>Manage appointment scheduling and confirmation using clinic software and Google Calendar</p><p>Keep patient records, payments, and lab expenses updated in Google Sheets</p><p>Send daily reminders to patients and laboratory for appointments and deliveries</p><p>Provide translation support for French-speaking patients with English-speaking dentists</p><p>Coordinate with the clinic driver for airport pickups, drop-offs, and hotel-to-clinic transport</p><p>Liaise with the dental laboratory to track prosthetic work (veneers, crowns, etc.) and ensure timely delivery</p><p>Ensure all patient inquiries are answered promptly (no unanswered client)</p><p>Maintain a professional and welcoming environment at all times</p><p>Requirements</p><p>Fluency in French and English (spoken and written); Arabic is an advantage</p><p>Minimum 3 years of experience as a receptionist, front desk agent, or administrative officer in a medical or dental clinic</p><p>Strong organizational skills, accuracy, and attention to detail</p><p>Proficiency with Google Workspace (Sheets, Calendar, Drive), WhatsApp Business, and clinic management software (Bestosys or similar)</p><p>Positive attitude, excellent communication, and customer service skills</p><p>Ability to work independently, manage priorities, and handle international patients with professionalism</p><p>Application</p><p>If you do not think you have the capacity, discipline, and dedication required for this role, please do not apply. We need someone very reliable, committed, and meticulous.</p><p>Type d'emploi : Temps plein</p><p>R&eacute;mun&eacute;ration&nbsp;: &agrave; partir de AED6&#8239;000,00 par mois</p><p>Capacit&eacute; &agrave; faire le trajet ou &agrave; d&eacute;m&eacute;nager:</p><ul><li>Dubai: Faire le trajet sans probl&egrave;me ou pr&eacute;voir un d&eacute;m&eacute;nagement avant de prendre son poste (Requis)</li></ul><p>Question(s) de pr&eacute;s&eacute;lection:</p><ul><li>Quel age avez vous?</li><li>Are you ready to start immediately ?</li><li>What are your salary expectations?</li></ul><p>Exp&eacute;rience:</p><ul><li>Administratif officer/receptionist : 3&nbsp;ans (Requis)</li></ul><p>Langue:</p><ul><li>Anglais  (Requis)</li><li>Fran&ccedil;ais  (Requis)</li></ul><p>Lieu:</p><ul><li>Dubai (Requis)</li></ul>

Head front desk french speaker

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