hr manager

operations manager

receptionist

sales coordinator

office administrator

front desk supervisor

Hilton

<div><p>Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah</p><p>
A Front Office Supervisor with Waldorf Astoria Dubai is responsible for ensuring consistent quality of customer service is provided to all guests in accordance with Waldorf Astoria Standards. Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests as required. Promotes hotel services, amenities and up sells products to the guests. Taking account of the established service standard and Management guidelines.</p>
<p><b>What will I be doing</b></p>
<p>As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Assign and instruct Front Desk Team in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.</li>
<li>Supervise front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Front Desk Team and other departments with any questions or requests.</li>
<li>Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.</li>
<li>Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Waldorf Standards.</li>
<li>Monitor performance of staff with performance evaluations and discipline issues.
</li><li>Make recommendations for training related issues when inconsistencies develop at the Front Desk operations.</li>
<li>Maximize room occupancy and overview up-selling techniques to promote hotel amenities, upgrades, and special services to enhance the guest experience and increase revenue.</li>
<li>Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager.</li>
<li>Complete daily checklists of duties for opening and closing operations to assure that appropriate reports are filed and use analysis and judgment skills when preparing room discrepancy report.</li>
<li>Conduct weekly training for new Team Members</li>
<li>Pre-allocate all VIP&rsquo;s and Hilton Honors Reservations so rooms maybe inspected, and at the same time to ensure amenities are delivered to the correct rooms.</li>
<li>Transmit daily Hilton Honors</li>
<li>In the absence of Rooms Controller to prepare daily forecast of expected arrivals and departures using analysis and judgment skills.</li>
</ul><p><b>What are we looking for</b></p>
<p>A Front Office Supervisor serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:</p>
<ul><li>Minimum 2&ndash;3 years of supervisory experience within guest-facing roles in the hotel, leisure, and/or retail sectors.</li>
<li>Proven ability to lead, coach, and inspire a Front Office team to consistently deliver impeccable and anticipatory guest service.</li>
<li>Strong commercial and business acumen with a clear demonstration of sales capabilities and upselling techniques.</li>
<li>Solid understanding of front office operations including check-in/check-out procedures, billing, room allocation, and guest satisfaction management.</li>
<li>Calm, organized work ethic with the ability to prioritize effectively, work under pressure, and meet tight deadlines.</li>
<li>Excellent supervisory, interpersonal, and communication skills to foster teamwork, resolve issues diplomatically, and engage with guests and colleagues alike.</li>
<li>Exceptional problem-solving and decision-making skills, with the ability to handle sensitive situations with empathy and discretion.</li>
<li>Proficient in hotel property management systems (e.g., OPERA) and comfortable with technology-driven front office operations.</li>
<li>A passion for delivering exceptional levels of guest service, with an eye for detail and a dedication to maintaining the highest standards of hospitality.</li>
<li>Strong organizational and multitasking abilities, particularly in high-volume or fast-paced luxury environments.</li>
<li>Formal training or certifications in Hospitality Management or a related field are an advantage.</li>
<li>Flexibility to work a variety of shifts, including evenings, weekends, and holidays as business demands.</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>A relevant supervisory/management certificate/diploma or degree</li>
</ul><p><b>What will it be like to work for Hilton</b></p>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25149197<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Marriott Resort Palm Jumeirah Dubai, Palm West Beach, Palm Jumeirah Road, Dubai, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Maintaining Guest Services and Front Desk Goals</b></p>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul><p><br>
</p><p><b>Supporting Management of Front Desk Team</b></p>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul><p><br>
</p><p><b>Ensuring Exceptional Customer Service</b></p>
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul><p><br>
</p><p><b>Managing Projects and Policies</b></p>
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul><p><br>
</p><p><b>Supporting Human Resource Activities</b></p>
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul><p><br>
</p><p><b>Additional Responsibilities</b></p>
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br>
</p><div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Front Desk Manager

Brand Options Advertising LLC

<p>We are looking for suitable profiles for Front Desk Executive (Female)</p><p>Presentable personality and excellent communication skills.</p><p>Hands on experience in Excel.</p><p>Fluency in spoken English and Basic Data entry skill is a must.</p><p>Candidates available in Dubai for trial and interviews will be preferred</p><p>Job Type: Full-time</p><p>Job Type: Full-time</p>

Front Desk Executive

Arton Capital - Empowering Global Citizenship®

<div>
 <p>
  <strong>
   About Arton Capital:
  </strong>
 </p>
 <p>
  Arton Capital is a leading global financial advisory firm specializing in investment migration, citizenship, and residency programs. Our Dubai office plays a key role in supporting our clients and ensuring seamless office operations in a professional, welcoming environment.
 </p>
 <p>
  <strong>
   Role Overview:
  </strong>
 </p>
 <p>
  The Front Desk Administrator is the first point of contact for visitors, clients, and staff at the Dubai office. This role ensures a professional and welcoming experience while providing administrative support to the HR team and broader office operations. The ideal candidate is organized, proactive, and possesses excellent communication skills.
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Greet and assist visitors, clients, and employees in a professional and courteous manner.
  </li>
  <li>
   Manage incoming calls, emails, and correspondence, directing them to the appropriate departments or individuals.
  </li>
  <li>
   Maintain the reception area and meeting rooms to a high standard of cleanliness and organization.
  </li>
  <li>
   Coordinate office appointments, meetings, and conference room schedules.
  </li>
  <li>
   Handle incoming and outgoing mail, couriers, and packages efficiently.
  </li>
  <li>
   Maintain office supplies and liaise with vendors as needed.
  </li>
  <li>
   Support administrative tasks for the HR team, including filing, scanning, data entry, and document management.
  </li>
  <li>
   Assist in onboarding new employees, ensuring smooth administrative processes and a welcoming experience.
  </li>
  <li>
   Support employees with travel arrangements, including flight bookings, accommodations, and itineraries.
  </li>
  <li>
   Follow company policies and procedures to maintain confidentiality and compliance.
  </li>
 </ul>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Minimum 2 years of experience in a reception, front desk, or administrative role.
  </li>
  <li>
   Excellent communication and interpersonal skills in English; additional languages are a plus.
  </li>
  <li>
   Professional appearance and demeanor, with a client-focused attitude.
  </li>
  <li>
   Proficient in MS Office (Word, Excel, Outlook) and general office equipment.
  </li>
  <li>
   Strong organizational skills and attention to detail.
  </li>
  <li>
   Ability to multitask and work under pressure in a fast-paced environment.
  </li>
  <li>
   Knowledge of corporate office operations and travel coordination is an advantage.
  </li>
 </ul>
 <p>
  <strong>
   Why Join Arton Capital:
  </strong>
 </p>
 <ul>
  <li>
   Be part of a growing global company with a strong presence in the investment migration industry.
  </li>
  <li>
   Work in a dynamic, professional, and international environment.
  </li>
  <li>
   Opportunity to grow and develop within the organization.
  </li>
 </ul>
 <p>
 </p>
</div>


Front Desk Administrator

Local Bakery in AbuDhabi

<p><b>Key Duties and Responsibilities:</b></p><p>- Receives guests in a professional and friendly manner, satisfying guest expectations from arrival through to Departure.</p><p>&middot; Maintains effective communication with all related departments to ensure smooth service delivery.</p><p>&middot; Maintains good working relationships with all Front Office employees.</p><p>&middot; Supervises all Front Desk employees ensuring guests are received in a professional and friendly manner.</p><p>&middot; Greets guests on their arrival ensuring they feel expected and welcome.</p><p>&middot; Ensures that the guest receives the accommodation he/she is expecting.</p><p>&middot; Maintains an up-to-date knowledge of hotel and local services and supplies information and responds to guest queries.</p><p>&middot; Deals swiftly, efficiently, and sensitively to guest complaints and follows through.</p><p>&middot; Maintain awareness of guest profiles through the IDS (Intellectual Data System) guest profile system.</p><p>&middot; Using Front Office systems, processes accounts from check-in through to check-out, ensuring posting of food &amp; beverage and ancillary charges.</p><p>&middot; Receives payment by cash, cheque, credit card, or account, adhering to company Credit Policy.</p><p>&middot; Provides currency exchange service.</p><p>&middot; Balance accounts of day&rsquo;s business day end of shift.</p><p>&middot; Complies with all laid down systems and procedures.</p><p>&middot; Records all instances of refused business, with reasons for refusal.</p><p>&middot; Check all cashiers&rsquo; city ledger bills at the end of the shift to ensure that the billing and</p><p>&middot; Checks all shift reports with particular reference to the Credit Check Report, Routing Instructions Report, Rate Discrepancy report, and Housekeeping Discrepancy report.</p><p>&middot; Maintains an up-to-date back up report during shift.</p><p>&middot; Responsible for pre-shift team brief and end-of-shift handover.</p><p>&middot; To have a full knowledge of daily, monthly and yearly targets.</p><p>&middot; Maintains department notice board and ensure that all employees are aware of new issues.</p><p>&middot; Supervises day to day function ensuring standards are adhered to.</p><p>&middot; Ensures new employee, re-training and corrective training is carried out.</p><p>&middot; Responsible for the maintenance and re-organization of SOP manual for the reception.</p><p>&middot; Ensures high level of presentation by personnel.</p><p>&middot; Ensures that the Front Office Manager is informed about all the Front Desk developments.</p><p>&middot; Maintains the reception log book, filing system and stock/stationery.</p><p>&middot; Ensures all reception employees adhere to all Hotel policies and procedures</p><p>Job Type: Full-time</p><p>Pay: AED1,200.00 per month</p><p>Application Question(s):</p><ul><li>If you are selected/hired, when can you join?</li></ul><p>Language:</p><ul><li>other language aside from you native language and English (Preferred)</li></ul>

Front Office Receptionist

Meliá Hotels International

<div><div><div><b><i>&ldquo;The world is yours with Meli&aacute;&rdquo;</i></b></div><br>
<div></div>
<div>Discover a boundless path at Meli&aacute;, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family   </div><br>
<div></div>
<div><b>Discover some of the benefits we offer:</b></div><br>
<div></div>
<ul><li><b>My Meli&aacute;Rewards:</b> Participate in our exclusive loyalty program, enjoying unique benefits and advantages.</li></ul><br>
<div>
</div><ul><li><b>My Meli&aacute;Benefits:</b> Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.</li></ul><br>
<div>
</div><div>Be proud to belong to Meli&aacute; as we are proud of you   </div><br>
<div></div>
<div>Located in the iconic Opus by Omniyat, <b>ME Dubai</b> is the first ME by Meli&aacute; hotel in the Middle East &mdash; and the only hotel in the world designed inside and out by the late Dame Zaha Hadid. Nestled in the heart of the Burj Khalifa district, ME Dubai features 93 rooms and suites, with Central Cosmo Tapas and Bar as its signature F&amp;B outlet.</div><br>
<div></div>
<div>The role supports the Front Office Supervisor in overseeing Front Office operations, ensuring efficiency, profitability, and adherence to quality standards to maximize guest satisfaction. It involves delivering exceptional service at check-in and check-out, handling billing and payment processes accurately, maintaining knowledge of hotel procedures and facilities, and coordinating effectively with other departments. The position requires proactive planning, strong communication skills, and strict adherence to hotel policies related to safety, security, and customer service. It also includes managing guest feedback, promoting service excellence, and supporting colleagues across functions to ensure smooth operations. Additionally, the role demands leadership in upholding brand standards, fostering strong internal and external relationships, and continually identifying opportunities for operational improvement and team development. This position includes working night shifts on a rotational basis to ensure 24/7 front desk coverage.</div><br>
<div></div><div><b>At Meli&aacute; we are all VIP</b>   </div><br>
<div></div>
<div>Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli&aacute; an opportunity for constant growth and a passport to create your future wherever you want.</div><br>
<div></div>
<div>Our warmth, proximity and passion for what we do make working at Meli&aacute; an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, <b>VIP</b><b> </b>People.</div><br>
<div></div>
<div><i>At Meli&aacute; Hotels International, we are committed to </i><b><i>equal opportunities between women and men</i></b><i> in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.</i></div><br>
<div></div>
<div><i>We promote our commitment to </i><b><i>equality and diversity</i></b><i>, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that </i><b><i>diversity and inclusion among our employees are essential for our success as a global company</i></b><i>.</i></div><br>
<div></div>
<div><i>Additionally, we support the sustainable growth of our industry through </i><b><i>a socially responsible team</i></b><i>. In this sense, our motto is &quot;</i><b><i>Towards a sustainable future, from a responsible present</i></b><i>&quot;. Thanks to al our collaborators, we make it possible.</i></div><br>
<div></div>
<div>To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the &quot;<b>Protect Your Application</b>&quot; page.</div><br>
<div></div>
<div>If you want to be &ldquo;<b>Very Inspiring People</b>&ldquo;, follow us on:</div><br>
<div></div>
<div><b>INSTAGRAM</b><b> &ndash; </b><b>TIKTOK</b><b> </b><b>&ndash; </b><b>LINKEDIN</b><b> &ndash; </b><b>INDEED</b><b> &ndash; </b><b>GLASSDOOR</b></div></div></div>

Receptionist (36094)

City Seasons Towers Hotels

<p>We are looking for a Front Office Supervisor with a hotel management background for Front Office. The Front office Supervisor's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager. To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately.</p><p>Responsibilities:</p><ul><li>Provide direction and feedback to workers during shifts</li><li>Schedule employee shifts and assign duties</li><li>Manage time-off requests and handle last-minute absences</li><li>Train and coach new employees</li><li>Inspect equipment and communicate the need for repairs or replacements to management</li><li>Check cash drawers and prepare cash deposits</li><li>Ensure health and safety standards are followed</li><li>Address guest and employee complaints</li><li>Resolve conflicts between workers</li><li>Foster and maintain a positive work environment</li><li>Responsible for overseeing the GSA daily tasks</li></ul><p>Job Types: Full-time, Permanent</p>

Front Office Supervisor

Explore 515+ Front desk supervisor in Dubai this September. Find roles across top companies and apply now to boost your career.