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customer service representative

front desk team member

ManpowerGroup Middle East

<div>
 
 In this role, you will be the first point of contact for our visitors and play a vital role in creating a positive first impression. You will be responsible for a variety of administrative and operational tasks, ensuring the smooth functioning of the front desk and supporting the overall operations of the IT Services team.
 
 
 
 
 
 
 Responsibilities:
 
 
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 Greet visitors:
 
 Warmly welcome visitors, staff, and clients, ensuring a professional and friendly environment.
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 Manage the front desk:
 
 Answer phones, manage incoming emails, and direct inquiries to the appropriate staff member.
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 Schedule appointments:
 
 Schedule meetings for team members using online calendars and confirm appointments with attendees.
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 Visitor management:
 
 Process visitor information, issue visitor badges, and maintain visitor logs.
 </li>
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 Maintain office supplies:
 
 Order and maintain a stock of necessary office supplies, ensuring availability for staff.
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 Administrative support:
 
 Provide general administrative support to the IT Services team, such as photocopying, scanning documents, and filing.
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 Maintain office environment:
 
 Contribute to a clean, organized, and professional work environment.
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 Other duties as assigned:
 
 Perform other duties as assigned by the supervisor or manager.
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 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
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 High School Diploma or equivalent qualification.
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 Minimum 1 year of experience in a similar administrative or customer service role.
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 Excellent communication and interpersonal skills, with the ability to interact confidently with a diverse clientele.
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 Strong organizational and time management skills, with the ability to prioritize multiple tasks effectively.
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 Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
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 Ability to learn new software and technologies quickly.
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 Fluency in English (written and spoken) is a must. Arabic language skills are a plus.
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 Professional and courteous demeanor, with a positive and proactive attitude.
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 Ability to work independently and as part of a team.
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 </ul>
 
 
</div>

Front Desk Staff

Careers International

The Front Desk CoOrdinator will be responsible for ensuring smooth frontdesk operations and providing administrative support. This role requires a professional and customerfocused individual to greet visitors manage phone inquiries schedule meetings and maintain office documentation and upkeep. Additionally the coordinator will oversee office supplies and visitor requirements while ensuring a wellorganized and efficient frontoffice environment. Strong communication multitasking abilities and attention to detail are key to excelling in this role. Responsibilities <ul><li>Greet and welcome visitors clients and guests directing them to the appropriate person or department. </li><li>Answer and direct phone calls take messages and ensure that inquiries are handled efficiently. </li><li>Perform general administrative tasks such as managing office supplies filing scanning and data entry. </li><li>Schedule appointments and meetings for the development team ensuring all logistics are handled smoothly. </li><li>Maintain and organize physical and digital documents related to the company s daily operations. </li><li>Ensure the visitor log is kept up to date and manage any visitor requirements (e.g. visitor badges tokens etc) </li></ul>Candidate Requirements: <ul><li>2 years of experience in administrative and front desk roles preferably in the real estate hospitality or aviation sector. </li><li>Strong communication skills (both written and verbal) multitasking abilities and attention to detail. </li><li>Ability to prioritize tasks effectively and manage time efficiently. </li><li>Proficiency in MS Office (Word Excel PowerPoint) and familiarity with office equipment (e.g. printers scanners). </li><li>Excellent customer service and a professional demeanor in handling both internal and external stakeholders. </li><li>Fluency in English is a must. </li></ul> <img src="https://www.jobg8.com/Tracking.aspx?K7bnQcgG5lRoWoF0qAIZti1qKQMeU6Iuo" width="0" height="0" />

Front Desk Co-ordinator

Millennium Downtown Abu ...

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.Key Job Responsibilities:Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.Safeguard guest privacy by refraining from disclosing any guest details.Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.Uphold environmental, health, and safety standards in alignment with organizational policies.Adhere to the company s environmental, health, and safety procedures and policies.

Front Desk Agent - Part Time - UAE National

Raffles

Job Description <div> To manage all activities relevant to the Front Desk such as the reception, to be responsible for all activities relevant to Raffles Club, check in / out, cashiering, foreign exchange and assisting guest with inquiries. KEY ROLES &amp; RESPONSIBILITIES <ul> <li>Greet guests at all times in a friendly and helpful manner when entering Raffles Club or approach the Front Desk</li> <li>Register and room all guest arrivals according to established procedures</li> <li>Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system</li> <li>Maintain cashier float and ensure accurate daily report of all money received</li> <li>Cash hotel guests personal and travelers checks and assist with currency exchange</li> <li>Keep abreast of all modifications to accounting policies and procedures</li> <li>Attend to guests request of using the service of safety box at all times</li> <li>Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs</li> <li>Attend to guest s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist</li> <li>Liaise closely with Butlers and other departments to escort and do follow-ups on guest requests or requirements</li> <li>Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be sold an onward booking to another Raffles property</li> <li>Ensure that the guests depart the hotel with a positive impression of hotel service</li> <li>Perform the audit balances and prepare all reports for audit in an orderly fashion</li> <li>When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals</li> <li>Maintain comprehensive knowledge of standard reservation procedures</li> <li>Maintain exemplary department standards of behavior and appearance and attitude</li> <li>Ensure front desk work area/ raffles club area is kept clean and in an orderly state at all times</li> <li>Be fully aware of the Credit policy</li> <li>Adhere to OH&amp;S policies and procedures</li> <li>Perform related duties and special projects assigned</li></ul></div>

Front Desk / Raffles Club Agent

Chalk Training Ground

Job Summary:We are seeking a friendly, proactive, and results-driven Membership Consultant cum Receptionist to join our team here at CHALK TRAINING GROUND. This dual-role position combines front-desk duties with membership sales responsibilities. The ideal candidate will serve as the first point of contact for all visitors and potential members, ensuring a welcoming experience while actively promoting our services and converting leads into members.Key Responsibilities: Reception Duties:<ul><li>Greet members, guests, and visitors warmly and professionally.</li><li>Answer and direct phone calls and respond to emails or inquiries.</li><li>Schedule appointments, tours, and classes as needed.</li><li>Handle check-ins and check-outs using the front desk system.</li><li>Maintain cleanliness and orderliness of the reception area.</li><li>Manage member accounts, including updates and payment processing.</li><li>Monitor inventory and supplies (e.g., brochures, towels, forms) and report shortages.</li></ul>Membership Sales &amp; Consultation:<ul><li>Promote membership packages and services to prospective members.</li><li>Conduct facility tours and explain available amenities and benefits.</li><li>Follow up on leads and inquiries via phone, email, or SMS.</li><li>Assist in organizing promotional events and campaigns to attract new members.</li><li>Achieve monthly sales targets and KPIs.</li><li>Maintain accurate records of all prospects, conversions, and consultations.</li><li>Provide exceptional post-signup support and onboarding to new members.</li></ul>Qualifications and Skills:<ul><li>Proven experience in customer service, sales, or front desk operations.</li><li>Excellent interpersonal and communication skills.</li><li>Professional appearance and a positive, enthusiastic attitude.</li><li>Strong organizational and time-management skills.</li><li>Ability to multitask in a fast-paced environment.</li><li>Familiarity with CRM or front desk software is an advantage.</li><li>Basic proficiency in Microsoft Office (Word, Excel, Outlook).</li><li>Previous experience in a fitness, hospitality, or service-oriented environment is a plus.</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED4,000.00 per monthExperience:<ul><li>Membership Consultant: 2 years (Required)</li><li>Receptionist: 1 year (Required)</li><li>UAE: 1 year (Required)</li></ul>Language:<ul><li>Fluent in English (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Membership Consultant cum Receptionist

The Warehouse Gym

Overview 
We re looking for a welcoming, customer-focused individual to join us as our next Receptionist/ Sales Associates.
You ll be the first friendly face our members see assisting with enquiries, creating a great front desk experience, and ensuring our community feels supported every step of the way.
You ll also play a key role in growing our membership base from engaging walk-ins and following up on leads to renewing memberships and introducing new members to everything we offer.
If you ve got a positive attitude, a passion for fitness, and at least a year of experience in sales or customer service, we d love to hear from you.
 
 <div>
 Responsibilities &amp; Qualifications Duties &amp; Responsibilities include, but not limited to; 
<ul> <li>Greeting all members and visitors with warmth, professionalism, and energy</li> <li>Managing front desk operations including phone, email, and in-person enquiries</li> <li>Assisting existing members with bookings, account queries, and general support</li> <li>Delivering engaging tours for prospective members and explain membership options clearly</li> <li>Driving membership sales through walk-ins, outbound calls, follow-ups, and referrals</li> <li>Processing new memberships and renewals with accuracy and efficiency</li> <li>Supporting the onboarding of new members, ensuring a smooth and welcoming start</li> <li>Maintaining a tidy, organised, and inviting reception area</li> <li>Handling transactions, system updates, and membership paperwork</li> <li>Collaborating with the team to achieve monthly membership and customer service targets</li> </ul> </div>
 <div>
 Experience Required <ul> <li>Minimum 2 Years of experience in a sales, customer service, or a front desk role</li> <li>Strong interpersonal skills with a warm and approachable manner</li> <li>Confidence in engaging with people from all backgrounds</li> <li>Sales-minded with a proactive attitude towards meeting and exceeding targets</li> <li>Organised and detail-oriented with good admin and computer skills</li> <li>Comfortable handling multiple tasks in a fast-paced environment</li> <li>A passion for health and fitness is a big plus</li> <li>Flexible with working hours, including evenings and weekends as needed</li> <li>Team player who thrives in a supportive, energetic work</li> <li>Proficiency in Microsoft Office (Word, Excel, Outlook)</li> <li>Experience with CRM or member management software</li> <li>Familiarity with point-of-sale (POS) systems:</li> <li>Comfortable using online booking/scheduling platforms</li> <li>Skilled in email and team communication tools: Proficient in using email and messaging platforms. </li> </ul></div>

Front of House Membership Specialist

Hilton Hotels

As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul>
<li>Assign and instruct Front Desk Team in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.</li>
<li>Supervise front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Front Desk Team and other departments with any questions or requests.</li>
<li>Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.</li>
<li>Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Waldorf Standards.</li>
<li>Monitor performance of staff with performance evaluations and discipline issues.</li>
<li>Make recommendations for training related issues when inconsistencies develop at the Front Desk operations.</li>
<li>Maximize room occupancy and overview up-selling techniques to promote hotel amenities, upgrades, and special services to enhance the guest experience and increase revenue.</li>
<li>Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager.</li>
<li>Complete daily checklists of duties for opening and closing operations to assure that appropriate reports are filed and use analysis and judgment skills when preparing room discrepancy report.</li>
<li>Conduct weekly training for new Team Members</li>
<li>Pre-allocate all VIP s and Hilton Honors Reservations so rooms maybe inspected, and at the same time to ensure amenities are delivered to the correct rooms.</li>
<li>Transmit daily Hilton Honors</li>
<li>In the absence of Rooms Controller to prepare daily forecast of expected arrivals and departures using analysis and judgment skills.</li>
</ul>

Front Office Supervisor

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