customer service representative Jobs in Dubai

customer service representative

receptionist

office manager

office administrator

front desk receptionist

front desk team member

TALENTMATE

A hospitality company in Dubai is seeking a Front Desk Representative to manage front-desk operations, ensuring an excellent experience for guests. Ideal candidates should have experience in front desk roles, exceptional communication skills, and the ability to multitask effectively. Responsibilities include managing check-ins, handling reservations, and supporting guests with requests. This is a full-time position offering opportunities for career advancement.

Front Desk & Guest Services Lead

IGNITE Sports Services

**ONLY APPLY IF YOU HAVE THE RIGHT EXPERIENCE &amp; SKILLSFOH Staffs are the face of the Club. Their main responsibility is to present the club in the best possible manner. They are accountable for the front desk and are expected to greet and bid farewell to the guests entering and leaving the club, as well as professionally attend to their business queries. They are also required to work as a team and are accountable for membership sales; responsible for driving the revenue of the Club through new memberships and renewals sales.Key Accountabilities:<ul><li>Drive membership sales at the club level</li><li>Achieve each month&rsquo;s membership sales target</li><li>Perform reporting and administrative functions on daily, weekly and monthly basis.</li><li>Facilitate the entire membership sales procedure in accordance with the company standards. This includes but not limited to lead generation, call outs, referral campaigns, club tour, and membership contract registration.</li><li>In charge of the general reception and the first point of contact dealings of all Club guests. Observing proper telephone etiquette when answering phones and directing calls. Taking reservations and checking in/out guests using the Club standard computerized system.</li><li>FOH staff has to be well versed with all the Club policies and procedures, services and its different packages, programs and latest offers. This way, they would be able to address the members&rsquo; inquiry in the most confident and professional manner thus eliciting maximum customer satisfaction.</li><li>Maintains digital/electronic records, all club-related operations and activity, and client data, which includes, but not limited to, client registration, gym membership information, and class account details.</li><li>Handles all payments related to Club services, and works closely with the Club Manager and Accounts department in preparing all financial and other relevant information for reports.</li></ul>Minimum Qualifications and Knowledge:The applicant must have proficient knowledge in the following areas:<ul><li>Basic clerical and administrative tasks</li><li>MS Office (Word, Excel, Outlook and PowerPoint)</li><li>An understanding of the cultural and political environment of UAE</li><li>Knowledge of emergency procedures, First Aid and CPR</li></ul>Minimum Experience:<ul><li>2 year of previous Health Club membership sales experience is A MUST</li><li>Proven knowledge in the Industry</li><li>Relevant Industry training</li><li>A University diploma and at least 2year previous experience in front desk &ndash; Health Club setting is preferred but not essential</li></ul>Please send your CVs to hr @ ignite .ae. Only shortlisted applicants will be contacted. Thank you!Job Types: Full-time, ContractApplication Deadline: 10/11/2024

Male or Female Front of House Staff

Division50

<div>About the Role:
We are looking for a friendly, organized, and sales-driven female professional to join our
team at our upscale beauty salon in Business Bay. This role combines customer
service, sales, and light administrative duties with occasional support for beauty therapy
services, both in-store and for home visits.
Key Responsibilities:<ul>
<li>Greet and welcome clients warmly as the face of the salon</li>
<li>Handle client inquiries and bookings across various platforms (Instagram,</li>
<li>WhatsApp, phone, walk-ins)</li>
<li>Upsell services and products to clients, both in-person and online</li>
<li>Provide exceptional customer service and maintain a professional salon</li>
<li>atmosphere</li>
<li>Maintain and update daily sales records, customer data, and reports using Excel</li>
<li>and Word</li>
<li>Manage appointment schedules and coordinate with the therapy team</li>
<li>Handle cash transactions, invoicing, and basic front desk operations</li>
<li>Assist therapists in scheduling and logistics for home service appointments</li>
</ul>Requirements<ul>
<li>Prior experience in a customer-facing or sales role (experience in a salon or spa</li>
<li>is a plus)</li>
<li>Strong communication skills in English (Arabic is a plus)</li>
<li>Familiarity with Instagram, WhatsApp, and other customer platforms</li>
<li>Proficient in Microsoft Excel and Word</li>
<li>Professional appearance and a warm, approachable attitude</li>
<li>Ability to handle multiple tasks and maintain a calm demeanor under pressure</li>
<li>Flexibility to assist with occasional home service appointments</li>
</ul>Benefits<ul>
<li>Salary: 4,000 AED/month + Commission</li>
<li>Opportunities for growth and in-house training</li>
<li>Performance bonuses and recognition</li>
<li>Friendly work environment in a high-end location</li></ul></div>

Front desk specialist (Salon and Spa experience)

DUBAI PROPERTIES GROUP LLC

<ul><li>Strategic & Budgetary Support: Assist in developing and executing the co-working space’s strategy, KPIs, and budget in alignment with business goals.</li><li>Operational Efficiency: Manage daily operations, ensure workflow optimization, cost control, and policy compliance to drive productivity and profitability.</li><li>Front Desk & Member Onboarding: Supervise reception operations, application processing, and ensure seamless registration and mailroom services.</li><li>Customer Service Management: Lead the team to maintain high service standards, promptly address member inquiries, and enhance customer satisfaction.</li><li>Facility & Building Oversight: Inspect premises, maintain booking systems, and coordinate with facilities and IT teams for upkeep and enhancements.</li><li>Health, Safety & Compliance: Ensure adherence to HSE standards and corporate policies for a safe and compliant operational environment.</li><li>Vendor & IT Coordination: Manage external service providers and IT support to ensure uninterrupted service and efficient operational support.</li><li>Event & Programming Support: Facilitate smooth execution of events and programming by coordinating operational support and anticipating member needs.</li><li>Stakeholder & Member Engagement: Foster relationships with members and stakeholders through regular feedback sessions and implement enhancements.</li><li>Reporting & Continuous Improvement: Develop KPIs, generate performance reports, monitor feedback, and drive continual improvement through benchmarking and process optimization.</li></ul>

UAE National Manager – Community Management

House and Hedges Real Estate

We are Hiring - Front Desk Receptionist.Location: Dubai Apply: career@houseandhedges.aeJob Description:House and Hedges Real Estate is seeking a motivated and proactive Receptionist cum Admin assistant to join our dynamic team. This role will serve as the first point of contact for visitors, offering front desk support and administrative assistance to our real estate team. The ideal candidate will be able to manage various tasks, including welcoming visitors, assisting with property listings, and offering comprehensive support to the real estate team.Key Responsibilities:<ul><li>Front Desk: Greet and welcome visitors with a positive and helpful attitude, ensuring a professional and friendly first impression of the company.</li><li>Handle incoming calls and correspondence, directing them to the appropriate departments.</li><li>Answer telephone calls in a timely fashion, taking clear and detailed messages.</li><li>Assist with administrative tasks such as data entry, filing, and scheduling appointments.</li><li>Assist in preparing and organizing real estate documents, including contracts, leases, and agreements.</li><li>Register and renew agreements with the respective developers.</li><li>Provide support to the real estate team and assist in managing the sales/rentals process with agents.</li><li>Manage daily time-in for Off-Plan Team and Secondary Resale Team (manual &amp; data sheet).</li><li>Schedule meetings, including developers' briefings, and manage calendars.</li><li>Handle email requests to developers for broker registration and NOC copies.</li><li>Conduct telecalls or verification calls for agent leads.</li><li>Broadcast follow-up messages to leads and manage follow-ups.</li></ul>Requirements:<ul><li>Previous experience in a receptionist or administrative role preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in MS Office (Word, Excel, Outlook).</li><li>Strong organizational skills and attention to detail.</li><li>Ability to multitask and prioritize tasks effectively.</li><li>Ability to manage front desk operations smoothly and professionally.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per month

Front Desk Receptionist

FedEx Logistics

<div>AOG Desk Manager leads and coordinates the operational team while adhering to regulations and procedures, with a threefold goal of 
customer satisfaction, quality, and profitability. 
 
There are 3 main missions: 
 
Staff Management: The AOG Desk Manager is responsible for evaluating, planning, and adjusting the necessary workforce to achieve the performance objectives of their team. 
 
Operational Management : The AOG Desk Manager supervises all operational activities of the AOG Desk to ensure efficiency, quality and cost effectiveness of processes. He ensures proper execution of SOPs. 
 
Customer Management: The AOG Desk Manager is accountable of the performance promised to customers 
Accountabilities &amp; Interactions
Staff Management<ul><li>
Assesses needs by analysis of current and forecast workloads to estimate the numbers of Team member</li><li>
Plan workforce by defining profiles, skills and experience level required for the assigned task</li><li>
Uses KPI (Activity rate, Productivity, Turnover, etc.) to proactively adjust sizing</li><li>
Anticipate changes by integrating external and internal factors (growth, projects, turnover, etc.) into work-force management strategy.</li><li>
Participate in selection of all staff placed under his authority i.e: AOG Desk Supervisor ( When applicable) AOG Desk Front Officer, AOG Desk Back Officer</li><li>
Collaboration with HR department for hiring processes</li><li>
Welcome and integrate new employees according to Company rules &amp; regulations</li><li>
Ensure daily adherence to safety, hygiene, and security rules.</li><li>
Ensure the input of variable payroll elements in the time management tool</li><li>
Communicate all information regarding HR (absences, leave, sickness) to the HR liaison and their team</li><li>
Establishes the schedules ahead in time, of the various team members of the AOG Desk, in order to ensure proper functioning of the AOG Desk.</li></ul>
Operational Management<ul><li>
Managing day-to-day operations by organizing, coordinating and optimizing activities to ensure smooth operations</li><li>
Actively participate to continuous improvement by identifying ways to optimize processes, reduce costs and improve service quality.</li><li>
Monitor KPIs, analyze result , identify discrepancies and implement corrective actions plans</li><li>
Ensure collaboration by working closely with Air Export/Import of country organizations attached to AOG Desk regional scope.</li><li>
Contribute to the establishment of SOPs for the operational team.</li><li>
Ensure that operations comply with Quality, safety and regulatory standards.</li></ul>
Customer Management<ul><li>
Participate in occasional visits from clients.</li><li>
Prepare, Attend/Participate to customers performance review Meetings</li><li>
Remain the ultimate escalation point for a client after the AOG desk supervisor</li></ul>
External Interactions:<ul><li>
Customers (External and/or FedEx Airlines)</li><li>
Carriers</li><li>
Suppliers</li></ul>
Internal Interactions:<ul><li>
AOG Senior Manager</li><li>
AOG Desk Supervisor</li><li>
Front &amp; Back Officers</li><li>
FXL Network organization &amp; branches</li></ul>
Required Competence 
Knowledge<ul><li>
Business English (read, written, spoken)</li><li>
Additional languages are welcome( French/Dutch/German/Spanish)</li><li>
Mastery of international air transport regulations (Incoterms/Customs Rules&hellip;)</li><li>
Mastery of the specificities of all modes of transportation.</li><li>
Mastery of the supply chain, procurement, storage, transport, distribution</li><li>
Knowledge of computer tools</li><li>
Good command of written and oral communication</li><li>
Management of physical and information flows</li><li>
Understanding of regulations, customs, security, transport</li><li>
Optimization of logistics costs and timelines</li></ul>
Skills<ul><li>
Respect and apply the company's Quality, Hygiene, and Safety rules.</li><li>
Convey a positive brand image to clients.</li><li>
Adherence to procedures and organization of the service (schedules, break times, holidays).</li><li>
Supervision and management of teams</li></ul>
Personal Qualities<ul><li>
Customer service orientation (internal and external)</li><li>
Stress resistance</li><li>
Organizational skills</li><li>
Reactivity and proactivity</li><li>
Rigor and discipline, ruling by example</li><li>
Good interpersonal skills</li><li>
Teamwork orientation</li><li>
Possess managerial skills, Team animation, listening, open-mindedness, and self-control.</li><li>
Sense of responsibility</li><li>
Conflict management and Change Management support</li><li>
Negotiation and Communication skills</li></ul>
Experience &amp; Qualifications<ul><li>
15+ Years experience in the logistics industry</li><li>
8+ Years experience in team management (&gt;15 Staff)</li><li>
5+ Years in AOG desk Operations &amp; Supervision</li><li>
Knowledge and understanding of international logistics operations across multiple modes</li><li>
Driving license is necessary and vehicle autonomy is required</li></ul>
Other Information<ul><li>
The AOG Desk Coverage being regional, if necessary the AOG desk Manager will have to travel within covered countries to align on Processes, meet local customers and suppliers, together with local management.</li></ul><h2 class="jobSectionHeader"> 
The Company</h2>
FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.<h2 class="jobSectionHeader">
The Philosophy</h2>
People&ndash;Service&ndash;Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.<h2 class="jobSectionHeader">
The Culture</h2>
We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.<h2 class="jobSectionHeader">
The Mission</h2>
We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.
We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!</div>

AOG Desk Manager

An opportunity has arisen for a Manager – Community Management to join TECOM Group. The main duties and responsibilities of this role:<ul><li>The role holder is responsible for overseeing the end-to-end operations of the co-working space, ensuring seamless management of on-site facilities and the development of value-added initiatives to enhance the overall customer experience.</li><li>In addition, the role provides operational and coordination support to the Programs and Events team, contributing to the effective planning and execution of events.</li><li>The role holder will also be accountable for optimizing resource allocation and defining operational processes to ensure the efficient delivery of day-to-day activities, with a strong focus on creating an exceptional member experience</li></ul>Support with Strategy / Budgeting / Plans<ul><li>Support the Head of Co-working space in developing the overall strategy and plan for the Co-working space by providing inputs on the operational aspects for running smooth co-working space operations throughout the year.</li><li>Develop the requisite budget for smooth operations of the co-working space in conjunction with the Head of the Co-working space and seek necessary approvals as per the DoA.</li><li>Support the Head in developing KPIs and targets for the function in line with the overall targets and KPIs for the co-working space.</li><li>Work closely with the Head to optimize the operational efficiency for the Co-working space.</li><li>Manage operational plans for the department in line with the approved budgets, and policies and maintain cost efficiency in all operations to maximize profitability through maximization and utilization of resources to obtain high level of productivity.</li><li>Ensure compliance with policies, processes, procedures and practices followed by departmental staff to fulfil the business objectives.</li><li>Oversee and lead the daily operations of the function, analyse workflows, establish priorities, develop standards and set deadlines in order to achieve the department objectives.</li></ul>Front Desk, Registrations & Mail Room<ul><li>Ensure the front desk / reception desk is always manned, calls are attended, and customers are guided, and their queries answered, and issues resolved promptly.</li><li>Guide the team in screening, shortlisting applicants based on pre-defined selection, advancing applicants through the freelance process and in responding to member queries.</li><li>Oversee the incoming mails / messengers and ensure they directed to the right individuals in a timely manner.</li><li>Ensure all registration applications are collected promptly and documents are checked for accuracy and completion before they are sent for further processing. Oversee the coordination with AXS for prompt processing of member applications and ensure members are kept informed with regular updates.</li><li>Lead and manage the performance of the team to achieve and maintain consistently high levels of customer satisfaction through establishment and communication of quality standards and high levels customer service levels.</li></ul>Building Operations<ul><li>Inspect the allocated premises and ensure that the facilities and services are in line with the member needs and expectations and as per compliance with terms of agreement.</li><li>Support the corporate HSE & FM in ensuring compliance to all relevant Quality and Health Safety and Environmental (HSE) management policies, procedures, standards and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/services and a responsible environmental attitude.</li><li>Develop and the maintain the room booking system for the facilities including meeting / conference rooms, studios and other facilities etc.</li><li>Work in close collaboration with Group IT and Facilities management team to ensure periodic maintenance of the space and proposed enhancements are duly communicated.</li><li>Monitor the performance of facility management suppliers to ensure that the relationship is fostered and developed, and the appropriate level of external services are obtained to the best advantage of the company.</li><li>Ensure business partners are provided with adequate support with respect to IT equipment installation, troubleshooting etc. for conducting uninterrupted business activities. e.g. control system of the conference hall, projectors, etc.</li></ul>Business Development and Programming & Events Support<ul><li>Oversee to ensure the Programming & Events function is supported with all aspects of operations for events.</li><li>In coordination with the Business Development team, review member profiles to ensure completeness of member profiling, state of business maturity and requirements to anticipate future needs.</li></ul>Relationship Management<ul><li>Conduct regular formal and informal meetings with stakeholders and members to discuss their expectations and materialize their feedback through specific enhancements and initiatives to achieve overall customer satisfaction.</li><li>Research and pursue collaborations with key industry players and high-profile individuals based on input and feedback from the community.</li></ul>Reporting and Continual Improvement<ul><li>Develop and implement KPI’s and reporting structure for the operations function and make sure that goals are met by regular meetings and reporting processes.</li><li>Provide periodic reports to the Management to ensure regular activity reports & analysis covering the operational activities, % retention, TAT on customer queries, member feedback is prepared and shared with the right stakeholders.</li><li>Monitor and review survey results and feedback from members, visitors etc. in order to capture inputs for future plans to enhance the satisfaction level and services.</li><li>Lead the development and implementation of systems and processes to ensure the coworking space operates as a world class facility.</li><li>Identify process and operational inefficiencies and address them continuously to deliver better value to members and business partners.</li><li>Contribute to the development and implementation of ‘best-in-class’ processes including external benchmarking, reviewing, and drafting new processes to cater to a range of initiatives.</li></ul>

Manager – Community Management National Talent– D/Quarters – TECOM

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