account manager

sales manager

reservation agent/ group coordinator Jobs in Giza

reservation agent/ group coordinator

front office agent

Five stars hotel

I. Job SummaryThe Front Office Agent manages all guest interactions at the front desk, ensuring efficient and professional handling of reservations, check-ins, check-outs, and guest services. The core objective is to deliver excellent customer service, maximize guest satisfaction, and facilitate smooth communication between the front office and all other hotel departments.II. Core ResponsibilitiesA. Guest Arrival and Departure<ul><li>Check-in Procedures: Warmly greet arriving guests, verify reservation details, process credit card authorizations and payments, assign rooms, and issue keys in accordance with hotel policy.</li><li>Check-out Procedures: Accurately process guest departures, verify folio charges, process payments, and inquire about the guest's stay experience.</li><li>Registration Accuracy: Ensure that all guest information (names, ID/passport details, addresses) is accurately captured and entered into the Property Management System (PMS).</li><li>Key Control: Maintain strict control over room keys and access cards.</li></ul>B. Communication and Service<ul><li>Information Hub: Serve as the primary source of information for guests regarding hotel facilities, operating hours, local attractions, dining options, and transportation.</li><li>Mail and Messages: Sort and distribute mail, packages, and messages promptly and accurately.</li><li>Telephone Service: Answer high-volume incoming calls professionally, direct calls to the appropriate departments, and handle guest inquiries or requests efficiently.</li><li>Concierge Assistance: Provide basic concierge services such as making reservations, arranging transport, and providing detailed directions.</li></ul>C. Financial and Administrative<ul><li>Cash Handling: Manage a cash float, process cash and credit card payments, issue receipts, and balance end-of-shift reports accurately.</li><li>Room Status: Maintain constant awareness of the current room status, coordinating closely with the Housekeeping department to maximize room availability and minimize guest waiting time.</li><li>Upgrades and Sales: Proactively identify opportunities to upsell higher-category rooms or promote hotel packages/amenities to maximize revenue.</li><li>Shift Reports: Complete daily shift checklists and reports, including recording any unusual occurrences or unresolved issues.</li></ul>D. Issue Resolution and Security<ul><li>Complaint Handling: Listen actively to guest concerns, resolve minor complaints independently, and escalate complex issues immediately to the Front Office Manager or Duty Manager.</li><li>Emergency Response: Be fully aware of all hotel emergency procedures (fire, medical) and act as the central communication point during an emergency situation.</li><li>Security: Adhere to all hotel security policies, ensuring guest privacy is maintained and reporting any suspicious activity immediately.</li></ul>Job Type: Full-time

Front Office Agent

I. Job SummaryThe Front Office Supervisor is responsible for leading, supervising, and coaching the Front Office Agents during their shift. They ensure the highest level of guest service is delivered, handle complex guest situations, oversee all check-in/check-out processes, and maintain accurate room and billing records in compliance with hotel standards and policies.II. Core ResponsibilitiesA. Leadership and Supervision<ul><li>Team Oversight: Directly supervise the daily work assignments, shift break schedules, and performance of all Front Office Agents.</li><li>Training &amp; Coaching: Conduct on-the-job training for new agents and provide ongoing coaching and motivation to the existing team to improve service quality and efficiency.</li><li>Shift Management: Lead daily pre-shift meetings, communicating key hotel information, VIP arrivals, and operational focus points to the team.</li><li>Disciplinary Action: Address minor disciplinary issues as they arise and report serious performance concerns directly to the Front Office Manager.</li></ul>B. Operational Management<ul><li>Workflow Control: Ensure all standard operating procedures (SOPs) are followed accurately, including check-in, check-out, cash handling, and telephone procedures.</li><li>Inventory Control: Manage room inventory and allocation, especially during high-occupancy periods, minimizing out-of-order rooms and managing oversell situations efficiently.</li><li>Cash and Auditing: Oversee and verify the accuracy of all cashier closings, ensuring correct processing of payments, foreign currency exchange, and daily cash reconciliation.</li><li>Group Coordination: Facilitate large group check-ins and check-outs, coordinating key packet preparation and billing arrangements with the Sales and Reservations teams.</li></ul>C. Guest Relations and Problem Resolution<ul><li>Issue Escalation: Serve as the immediate point of contact for agents when facing complex guest complaints, service failures, or billing discrepancies.</li><li>Resolution: Take decisive action to resolve guest issues quickly and efficiently, ensuring guest recovery and documenting all actions taken.</li><li>VIP Handling: Personally ensure VIP guests and loyalty program members receive appropriate recognition, amenities, and seamless service upon arrival.</li><li>Service Monitoring: Constantly monitor lobby and front desk activity to ensure a professional environment and proactive service delivery.</li></ul>D. Administrative and Reporting<ul><li>Shift Reporting: Complete and review detailed shift reports, summarizing operational issues, guest feedback, revenue statistics, and cash variances.</li><li>System Integrity: Maintain the accuracy of the Property Management System (PMS) by monitoring room status, rate code usage, and guest profile integrity.</li><li>Pass-On: Provide a clear and concise handover report to the next shift supervisor or manager, ensuring continuity of service and pending tasks.</li></ul>Job Type: Full-time

Font Office Supervisor

Royal Ambassador for Marketing and Economic Consultancy

&#1605;&#1587;&#1574;&#1608;&#1604; &#1581;&#1580;&#1608;&#1586;&#1575;&#1578; &#1601;&#1606;&#1575;&#1583;&#1602; - B2B Hotel Reservations Agent &#1610;&#1588;&#1578;&#1585;&#1591; &#1575;&#1604;&#1582;&#1576;&#1585;&#1577; &#1605;&#1587;&#1576;&#1602;&#1575; &#1601;&#1610; &#1606;&#1601;&#1587; &#1575;&#1604;&#1605;&#1580;&#1575;&#1604; Reservations B2B Hotels :Job Description B2B Hotel booking reservation agents needed Must have experience Outbound &amp; Inbound hotel reservations Review bookings with suppliers and hotels. Resolve cases with clients and hotels. Follow up with travel agents for future bookings. Update bookings with hotels confirmation number on daily bases. Make offline booking. Daily check on the system. Check and reply daily emails. Achieve department target. Handle cases after hours Back Office SystemJob Requirements 2+ of experience in travel agencies or familiar with online suppliers Must have Experience in B2B hotel sales Must have an excellent command of spoken and written English Very good communication skills Can organize themselves very well Real team player but also working on their own initiative Good with deadline.&#1606;&#1608;&#1593; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;, &#1583;&#1575;&#1574;&#1605;, &#1601;&#1578;&#1585;&#1577; &#1578;&#1583;&#1585;&#1610;&#1576;&#1610;&#1577;

مسئول حجوزات فنادق - B2B Hotel Reservations Agent

Temco Technology

Job Opening: Product Specialist (Aesthetic Line) Temco Technology for Medical Equipment, a leading Egyptian private company acting as the sole agent for many renowned multinational producers, is seeking Product Specialists to join our expanding Aesthetic Line team. Available Areas:<ul><li>Area 1: Alexandria, Beheira &amp; Tanta (Resident: Alexandria)</li><li>Area 2: Delta 1 (Mansoura, Sharkia, Damietta) (Preferred: Mansoura residents) Area 3: Cairo</li><li>Area 4: GizaQualifications:</li><li>Bachelor&rsquo;s degree in Pharmacy, Veterinary Medicine, or Science.</li><li>Minimum of 1 year of experience in Plastic Surgery is a must.</li><li>Owning a car is preferable.</li><li>Fluent in English (spoken and written).</li><li>Strong communication and interpersonal skills.</li></ul>We Offer:<ul><li>A dynamic and growth-oriented work environment.</li><li>Competitive compensation and incentive plans.</li><li>Social and medical insurance.</li><li>Continuous professional development opportunities.</li></ul>To Apply: Interested candidates are invited to send their updated CV and a cover letter to: hr@temcotek.comJob Type: Full-time

Product Specialist (Aesthetic Line)

I. Job SummaryThe Recruitment Coordinator provides essential administrative and operational support to the Human Resources and Talent Acquisition team, focusing specifically on the recruitment lifecycle for all hotel positions. This role ensures the efficient flow of candidates through the hiring process, maintains accurate records, and acts as a key communication link between the hotel, candidates, and hiring managers.II. Core ResponsibilitiesA. Administrative and System Management<ul><li>Applicant Tracking System (ATS): Manage and maintain the Applicant Tracking System (ATS) or internal recruitment database, ensuring job postings are accurate, candidate files are updated, and necessary compliance data is captured.</li><li>Documentation: Prepare and distribute all recruitment-related paperwork, including job descriptions, offer letters, rejection letters, and pre-employment screening forms.</li><li>Reporting: Generate regular reports on recruitment metrics, such as time-to-hire, source of hire, and candidate pipeline status, for the HR Manager.</li><li>Invoice Processing: Process invoices from recruitment vendors, job boards, and agencies.</li></ul>B. Candidate Management and Communication<ul><li>Interview Scheduling: Coordinate and schedule interviews between candidates and hiring managers (including phone screens, virtual interviews, and in-person interviews), managing complex schedules across departments (e.g., F&amp;B, Front Office, Housekeeping).</li><li>Candidate Experience: Serve as the main point of contact for candidates throughout the interview process, providing updates, answering logistical questions, and ensuring a professional and positive experience.</li><li>Travel Coordination: Arrange candidate travel and accommodation as needed for senior or out-of-area positions.</li></ul>C. Sourcing and Screening Support<ul><li>Job Posting: Post and refresh job vacancies on internal bulletin boards, external job boards, career websites, and social media platforms.</li><li>Initial Screening: Conduct basic resume screening to ensure minimum qualifications are met and perform initial phone screens for high-volume positions.</li><li>Sourcing Assistance: Assist the Recruiter or HR Manager with proactive sourcing efforts by searching databases and LinkedIn, or supporting hotel career events and job fairs.</li></ul>D. Onboarding and Compliance<ul><li>Pre-Employment Checks: Initiate and track background checks, reference checks, drug screenings, and any other pre-employment requirements specific to the local jurisdiction.</li><li>New Hire Documentation: Coordinate the collection and verification of all new hire paperwork and documentation before the start date, ensuring a smooth transition to the onboarding team.</li><li>Compliance: Ensure all hiring practices comply with hotel policy and local labor laws and regulations regarding equal employment opportunity.</li></ul>III. Required Qualifications and Skills<ul><li>Education: High school diploma required; Bachelor's degree in Human Resources, Business Administration, or a related field is preferred.</li><li>Experience: 1-2 years of experience in an administrative support role, preferably within Human Resources, recruiting, or a high-volume office environment. Experience in the hospitality industry is a significant asset.</li><li>Technical Skills: Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and demonstrable experience using an Applicant Tracking System (ATS).</li><li>Core Skills:</li><li>Organization: Exceptional organizational skills and high attention to detail for managing complex schedules and compliance documentation.</li><li>Communication: Excellent written and verbal communication skills, necessary for professional correspondence with candidates and managers.</li><li>Confidentiality: Absolute discretion and ability to handle sensitive candidate and employee information.</li></ul>Job Type: Full-time

Recruitment Coordinator - Female

Mövenpick

<div>Company Description 
The Mo&#776;venpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience. 
 
 
Job Description 
We are seeking a friendly and organized Reservation Agent/ Group Coordinator to join our team in 6th of October City, Egypt. In this role, you will be responsible for managing individual and group reservations, ensuring a smooth booking process, and providing exceptional customer service to our guests.<ul><li>
Handle incoming reservation requests via phone, email, and online booking platforms</li><li>
Coordinate group bookings, including room blocks, meeting spaces, and special requests</li><li>
Provide detailed information about our accommodations, amenities, and local attractions</li><li>
Assist guests with modifying or canceling reservations</li><li>
Collaborate with other departments to ensure guest needs are met</li><li>
Process payments and manage billing for individual and group reservations</li><li>
Generate and distribute daily reservation reports</li><li>
Respond to guest inquiries and resolve booking-related issues promptly</li><li>
Upsell room upgrades and additional services when appropriate</li><li>
Stay updated on local events and promotions to inform guests</li></ul> 

Qualifications 
<ul><li>
High school diploma or equivalent required; Bachelor's degree in Hospitality, Tourism, or related field preferred</li><li>
Previous experience in the hospitality or travel industry is a plus</li><li>
Excellent verbal and written communication skills</li><li>
Strong customer service orientation with a friendly and empathetic demeanor</li><li>
Proficiency in reservation systems and booking software</li><li>
Exceptional attention to detail and organizational skills</li><li>
Ability to multitask and manage time effectively in a fast-paced environment</li><li>
Problem-solving skills to address guest concerns and booking issues</li><li>
Basic math skills for handling payments and group rates</li><li>
Knowledge of local attractions and services in 6th of October City and surrounding areas</li><li>
Familiarity with travel and tourism industry trends</li><li>
Flexibility to work various shifts, including weekends and holidays, as needed</li></ul></div>

Reservation Agent/ Group Coordinator

WOW24-7

We are looking for a part-time Dedicated Agent to join our partner company. This role focuses on managing customer applications, collecting and processing supporting documents, and providing exceptional customer support via voice, chat, and email. The ideal candidate will be detail-oriented, organized, and skilled in multitasking.Requirements<ul><li>German C1, Arabic C1, English B1 (for internal communication only), Kurdish (will be a plus).</li><li>Experience in customer support through voice, chat, and email.</li><li>Excellent organizational and communication skills.</li><li>Ability to collect, review, and process customer documentation accurately.</li><li>Strong problem-solving skills and attention to detail.</li><li>Empathy and professionalism when handling inquiries from customers, schools, and tutors.</li></ul>Responsibilities<ul><li>Provide customer support across multiple channels: voice, chat, and email.</li><li>Managing applications by collecting supporting documents from customers and schools (via email, chat, and phone).</li><li>Conduct sales outreach by calling warm leads and finalizing contracts.</li><li>Handle pre-sales and post-sales questions.</li><li>Troubleshoot and resolve common issues.</li><li>Communicate effectively with parents, schools, tutors, and internal teams.</li><li>Handle and resolve complaints with empathy and professionalism.</li><li>Send reminders and updates as needed.</li></ul>Would be a plus<ul><li>Experience in education, admissions, or tutoring services.</li><li>Background in sales or contract handling.</li><li>Knowledge of the Kurdish language</li><li>Experience handling sensitive customer data.</li></ul>Work conditions<ul><li>Remote work.</li><li>The probation period is two months.</li><li>Schedule: 20 (twenty) hours per week - 4 (four) hours per day during European business hours, Monday through Friday.</li><li>Full-time after a few months.</li></ul>Job Type: Part-timePay: E&pound;30,000.00 - E&pound;36,000.00 per monthExpected hours: 20 per weekApplication Question(s):<ul><li>How would you assess your fluency in both spoken and written German? Have you had experience communicating with native German speakers?</li><li>Is Arabic your native language?</li><li>How would you assess your fluency in English?</li><li>Do you speak Kurdish? If yes, at what level?</li><li>This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?</li><li>Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?</li></ul>

Customer Support Representative (Arabic/German/English)

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