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front office associate

Citymax Hotels by Landmark Group

<div>
 
 
 About the Company
 
 : We are looking for a Front Office Associate to be the first point of contact for our guests. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises. Preferred Arabic speaker.
 
 
 
 About the Role
 
 : The Front Office Associate will be responsible for ensuring a positive experience for guests from the moment they arrive until they depart.
 
 
 
 Responsibilities
 
 :
 
 <ul>
 <li>
 Register and room all guest arrivals according to established procedures
 </li>
 <li>
 Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
 </li>
 <li>
 Maintain cashier float and ensure accurate daily report of all money received at end of the Shift.
 </li>
 <li>
 Cash hotel guests' personal and travelers&rsquo; vouchers and assist with currency exchange
 </li>
 <li>
 Keep abreast of all modifications to accounting policies and procedures
 </li>
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 Attend to guests' request at all times
 </li>
 <li>
 Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
 </li>
 <li>
 Attend to guest's complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
 </li>
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 Ensure that the guests depart the hotel with a positive impression of hotel service
 </li>
 <li>
 Perform the audit balances and prepare all reports for audit in an orderly fashion
 </li>
 <li>
 When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
 </li>
 <li>
 Maintain comprehensive knowledge of standard reservation procedures
 </li>
 <li>
 Maintain exemplary department standards of behavior and appearance and attitude
 </li>
 <li>
 Ensure front desk work area is kept clean and in an orderly state at all times
 </li>
 <li>
 Is fully aware of the Credit policy and adhere to policies and procedures
 </li>
 <li>
 Upsells the hotel to guests whenever the opportunity arises.
 </li>
 <li>
 Keeps informed of Citymax hotel policies and procedures as they relate to the FO operations and guest service.
 </li>
 <li>
 Blocks and pre-registers rooms according to reservation requests.
 </li>
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 Blocks rooms for arriving guests according to set procedures.
 </li>
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 Makes and follows through room-rate-name changes.
 </li>
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 Immediately processes all checked-in registration cards and sets up an accurate folio in the system.
 </li>
 <li>
 Types all pre-registered and NSR key envelopes prior to guest arrival.
 </li>
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 Double checks accuracy of pre-registration, room allocation and keys in the key jacket.
 </li>
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 Attends to every guest requests the best way possible.
 </li>
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 Keeps informed of the hotel&rsquo;s emergency procedures.
 </li>
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 Checks supplies weekly in the work area and requisitions accordingly.
 </li>
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 Keeps updated on the system operation and procedures.
 </li>
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 Performs other duties as may be assigned from time to time.
 </li>
 <li>
 Updates the Guest experience software with the requisite details.
 </li>
 <li>
 Perform related duties and special projects assigned by Supervisor and manager.
 </li>
 </ul>
 
 
 Qualifications
 
 :
 
 <ul>
 <li>
 Proven work experience as a Receptionist, Front Office Representative, or similar role.
 </li>
 <li>
 Proficiency in Microsoft Office Suite.
 </li>
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 Hands-on experience with office equipment (e.g. fax machines and printers).
 </li>
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 Professional attitude and appearance.
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 Solid written and verbal communication skills.
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 Ability to be resourceful and proactive when issues arise.
 </li>
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 Excellent organizational skills.
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 Multitasking and time-management skills, with the ability to prioritize tasks.
 </li>
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 Customer service attitude.
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 High school degree; additional certification in Office Management is a plus.
 </li>
 </ul>
</div>

Front Office Associate

Australia's largest Multi-sport Program for Pre-schoolers

We are looking for a Front Desk Associate for a hotel in Sharjah - where role is to<ul><li>handle all activities relating to guest accounts,</li><li>receiving and filling of checks, posting, control of safety deposit boxes, mail &amp; information services, cashiering procedures,</li><li>foreign exchange payment/ settlement of guest accounts money change,</li><li>room blocking and inventory,</li><li>guest check-in,</li><li>room transfers and</li><li>other guest requirement.</li></ul>Requirement is<ul><li>Minimum Diploma in any discipline. Bachelor&rsquo;s degree in Hotel Management / Course in Hotel Management preferred.</li><li>Familiarity with using hotel management software</li><li>1-2 years&rsquo; experience in the service / hospitality industry</li></ul>Job Type: Full-timePay: AED2,700.00 - AED3,000.00 per monthApplication Question(s):<ul><li>What is your last / current monthly salary in AED?</li><li>When are you available to join in new job - Notice Period?</li></ul>Experience:<ul><li>managing reception at a hotel: 1 year (Required)</li></ul>

Hotel Front Office Executive - ARABIC Speaking (Sharjah)

Marriott International

<div>Additional Information 
Job Number25162118 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Sharjah Beach Resort &amp; Spa, Al Muntazah Street, Sharjah, United Arab Emirates, United Arab Emirates, 79797 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY
Front Desk Manager
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Front Desk Manager – Front Office – Arabic Speaker Preferred

Amoriah Sanitary Ware Tr. Est.

Required for a well established sanitary ware and buildings material trading company in Sharjah, a Sales Executive / Sales Associate:Responsibilities include, but are not limited to:<ul><li>Greeting and assisting customers in a friendly manner.</li><li>Recommending products based on customer needs and preferences.</li><li>Processing sales transactions accurately and efficiently.</li><li>Handle returns, exchanges, and customer complaints professionally.</li><li>Prepare reports by collecting, analyzing, and summarizing information.</li><li>Checking the quantities of goods on display and in stock.</li></ul>Office administration responsibilities:<ul><li>Manages correspondence by answering emails and sorting mail.</li><li>Drafts, formats, and prints relevant documents</li><li>Arranges meetings by scheduling appropriate meeting times</li><li>Develop and implement office procedures.</li><li>Interacts with directors and carries out their requests.</li></ul>Skills Required:<ul><li>Previous experience as a Sales Associate, Retail Associate, or Customer Service Representative is preferred.</li><li>Strong communication and interpersonal skills.</li><li>Friendly, approachable demeanor with a positive attitude.</li><li>Highly self motivated and ambitious in achieving goals.</li><li>Should possess the skill to work both in team and also perform independently.</li></ul>Job Type: Full-timePay: AED2,000.00 - AED6,000.00 per month

Sales Executive / Sales Associate

Rekha's Dental Center

FRONT DESK ADMINProficient in Arabic and English.Location: Sharjah, UAE.What We're Looking For<ul><li>Proficient in Arabic and English.</li><li>2+ years in front desk, reception, or admin roles (healthcare/dental experience an advantage).</li><li>Proficiency in Microsoft Office &amp; basic accounting software. High school diploma required; diploma/degree in Business Administration, Healthcare, or related field preferred.</li><li>A friendly attitude and a team-focused mindset.</li></ul>Key Responsibilities<ul><li>Deliver excellent customer service and resolve patient concerns. Ensure seamless communication between patients and doctors.</li><li>Maintain accurate patient records and clinic reports.</li><li>Handle insurance claims, billing, and payments.</li><li>Support administrative and marketing coordination.</li></ul>Send your CV to : hr@rekhasdentalcare.comContact : +971 6 5434005Job Types: Full-time, Permanent

Front Desk Admin

neo immigration consultants - fzco

OFFICE LOCATION: DUBAI Job Title: Sales Associate | Student Visa programmAbout the Role We are seeking a driven and professional Sales Associate to serve as the initial point of contact for prospective students. This role is central to the enrollment process, involving expert guidance on program selection. The successful candidate will gain invaluable, hands-on experience in professional sales techniques, advanced student support services, and proficiency with Customer Relationship Management (CRM) systems.Key Responsibilities<ul><li>Handle student inquiries via phone, email, and chat</li><li>Advise on academic programs, career pathways, and enrollment steps</li><li>Support lead generation, follow-ups, and outreach campaigns</li><li>Keep accurate records in CRM systems</li><li>Assist senior associates during calls, demos, and events</li><li>Prepare reports and track daily conversion metrics</li></ul>Requirements<ul><li>Currently pursuing or recently completed a degree in Business, Marketing, Psychology, or Education</li><li>Strong verbal and written communication skills</li><li>Passionate about education and student success</li><li>Energetic, persuasive, and eager to learn</li><li>Comfortable working in a fast-paced, target-driven environment</li></ul>Benefits<ul><li>Guidance from senior sales associates</li><li>Potential transition to a full-time role based on performance</li><li>Positioning academic programs and value-based selling</li><li>Professional etiquette in sales and counseling</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 - AED3,000.00 per monthAbility to commute/relocate:<ul><li>Ras al-Khaimah: Reliably commute or willing to relocate with an employer-provided relocation package (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>study visa consultancy: 2 years (Required)</li></ul>Language:<ul><li>arabic, hindi, english, malayalam, tamil, tagalog, singhala (Required)</li></ul>Location:<ul><li>Ras al-Khaimah (Required)</li></ul>

Sales Representative

EIGER MARVEL CONSULTANTS

OFFICE LOCATION: DUBAI Sales Associate | Immediate Start | Student visa programmAbout the Role Join our team as a Sales Associate and serve as a vital initial point of contact for prospective students. Your primary focus will be providing expert guidance to help candidates select the right academic program. You will gain invaluable experience in advanced student support, professional sales techniques, and mastering CRM systems, building a strong foundation for your professional career.Key Responsibilities<ul><li>Handle student inquiries via phone, email, and chat</li><li>Advise on academic programs, career pathways, and enrollment steps</li><li>Support lead generation, follow-ups, and outreach campaigns</li><li>Keep accurate records in CRM systems</li><li>Assist senior associates during calls, demos, and events</li><li>Prepare reports and track daily conversion metrics</li></ul>Requirements<ul><li>Currently pursuing or recently completed a degree in Business, Marketing, Psychology, or Education</li><li>Strong verbal and written communication skills</li><li>Passionate about education and student success</li><li>Energetic, persuasive, and eager to learn</li><li>Comfortable working in a fast-paced, target-driven environment</li></ul>Benefits<ul><li>Guidance from senior sales associates</li><li>Potential transition to a full-time role based on performance</li><li>Positioning academic programs and value-based selling</li><li>Professional etiquette in sales and counseling</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 - AED3,000.00 per monthAbility to commute/relocate:<ul><li>Ajman: Reliably commute or willing to relocate with an employer-provided relocation package (Required)</li></ul>Education:<ul><li>Diploma (Required)</li></ul>Experience:<ul><li>Student visa programm: 2 years (Required)</li></ul>Language:<ul><li>Arabic Urdu English Tamil Malyalam Nepalese tagalog singhala (Required)</li></ul>Location:<ul><li>Ajman (Required)</li></ul>

Explore 144+ Front office associate in Sharjah this October. Find roles across top companies and apply now to boost your career.

144 front office associate jobs IN Sharjah

Front Office Associate

Hotel Front Office Executive - ARABIC Speaking (Sharjah)

Front Desk Manager – Front Office – Arabic Speaker Preferred

Sales Executive / Sales Associate

Front Desk Admin

Sales Representative

Sales Representative