sales manager

hr manager

operations manager

finance manager

office administrator

front office director

BI Hub Solution

Job Summary:The Front Office Director is responsible for overseeing all front office operations to ensure the highest standards of guest service and hospitality are maintained. This role manages the front desk, concierge, reservations, bell services, and night audit teams. The ideal candidate is a results-driven leader with excellent communication and problem-solving skills.Key Responsibilities:<ul><li>Lead and manage front office operations to ensure efficient and professional service.</li><li>Supervise and support front office staff, including hiring, training, scheduling, and performance management.</li><li>Maintain strong working relationships with all departments, especially Housekeeping, Sales, and Maintenance, to ensure seamless guest experiences.</li><li>Develop and implement front office policies, procedures, and service standards.</li><li>Resolve guest complaints and issues promptly and effectively.</li><li>Oversee and manage room inventory, availability, and rate optimization in collaboration with Revenue Management.</li><li>Ensure compliance with safety, hygiene, and legal standards.</li><li>Prepare departmental budgets, forecasts, and reports; control operational costs.</li><li>Ensure proper use of property management systems (PMS) and other front office technology.</li><li>Promote upselling and cross-selling opportunities to increase revenue.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field preferred.</li><li>5+ years of experience in front office or guest services roles, with at least 2 years in a leadership position.</li><li>Strong leadership, organizational, and interpersonal skills.</li><li>Excellent verbal and written communication abilities.</li><li>Proficiency in hotel management software (e.g., Opera, PMS systems).</li><li>Ability to work flexible hours, including weekends and holidays.</li></ul>Key Competencies:<ul><li>Customer-centric mindset</li><li>Leadership and team development</li><li>Conflict resolution and decision-making</li><li>Attention to detail and organizational skills</li><li>Financial and operational acumen</li></ul>Job Type: Full-time

Director Of Front Office

Naik Foundation

The Director of Front Office is responsible for managing all front desk and guest services functions within the hotel, ensuring an exceptional guest experience while maintaining efficient operations. This includes leading the front office team, overseeing reservations, check-in/check-out procedures, addressing guest concerns, and implementing strategies to enhance guest satisfaction and hotel performance. The Director collaborates with other departments to achieve operational goals, maximize revenue, and ensure a seamless flow of guest services.Key Responsibilities:<ul><li>Leadership and Staff Management:</li><li>Lead, train, and manage the front office team, including front desk agents, concierge, bell staff, and night auditors.</li><li>Set clear expectations, goals, and performance standards for front office staff.</li><li>Provide coaching and professional development opportunities to improve staff performance and maintain high levels of customer service.</li><li>Conduct regular performance reviews and address any disciplinary actions or concerns.</li><li>Guest Services and Satisfaction:</li><li>Ensure that guests receive exceptional service from check-in to check-out, creating a welcoming atmosphere.</li><li>Handle guest complaints or issues promptly and professionally, ensuring high guest satisfaction levels.</li><li>Monitor guest feedback, reviews, and surveys, using the information to implement improvements and enhance guest experience.</li><li>Collaborate with the housekeeping and maintenance departments to ensure that guest rooms are ready and meet expectations.</li><li>Reservations and Revenue Management:</li><li>Oversee and manage room reservations, ensuring accurate booking procedures and efficient room allocation.</li><li>Work closely with the revenue management team to optimize room occupancy and room rates, using data and forecasts to guide decisions.</li><li>Develop and implement strategies to increase direct bookings and reduce dependency on third-party booking channels.</li><li>Operational Efficiency and Procedures:</li><li>Ensure smooth and efficient daily front office operations, including check-ins, check-outs, and special guest requests.</li><li>Monitor the front office's adherence to hotel policies and procedures, ensuring compliance with local regulations and safety standards.</li><li>Ensure the use of the hotel&rsquo;s property management system (PMS) and other software is accurate, efficient, and up-to-date.</li><li>Manage the inventory of guest-related supplies and ensure the front office is properly equipped.</li><li>Collaboration with Other Departments:</li><li>Collaborate with sales and marketing teams to develop promotional programs and packages to increase bookings and revenue.</li><li>Work with housekeeping to ensure that rooms are prepared and ready for guests in a timely manner.</li><li>Liaise with food and beverage, maintenance, and other departments to ensure coordinated service delivery and guest satisfaction.</li><li>Support the events and conference team by coordinating guest check-ins for large groups or corporate events.</li><li>Financial Management and Budgeting:</li><li>Oversee front office financial operations, including billing, payments, and the management of guest accounts.</li><li>Ensure proper cash handling procedures, including reconciliation of daily revenues and the management of petty cash.</li><li>Assist in developing the front office budget and work towards achieving financial goals.</li><li>Review daily revenue reports, occupancy levels, and forecasts, and make adjustments as necessary.</li><li>Security and Safety:</li><li>Ensure the safety and security of guests by implementing proper procedures for guest identification and security checks.</li><li>Oversee key control systems, room access procedures, and ensure compliance with hotel security protocols.</li><li>Maintain emergency procedures and ensure staff is trained on how to handle crisis situations, including fire drills and evacuations.</li><li>Technology and Systems Management:</li><li>Oversee the use of property management systems (PMS) and ensure staff is trained on any new software or updates.</li><li>Ensure the front office team uses technology effectively to streamline guest service and increase efficiency.</li><li>Manage and troubleshoot any technical issues related to front office operations.</li></ul>Skills and Qualifications:<ul><li>Leadership and Management Skills: Strong ability to lead, motivate, and manage a large team.</li><li>Excellent Communication Skills: Effective verbal and written communication with guests, staff, and other departments.</li><li>Customer Service Excellence: Exceptional skills in addressing guest needs and resolving complaints to maintain a high level of guest satisfaction.</li><li>Problem-Solving and Decision-Making: Ability to address operational issues and make quick, effective decisions under pressure.</li><li>Organizational Skills: Excellent time management and organizational skills to handle multiple tasks and deadlines.</li><li>Financial Acumen: Understanding of financial reporting, budgeting, and revenue management.</li><li>Tech-Savvy: Proficiency in property management systems (PMS), booking engines, and other hotel management software.</li><li>Attention to Detail: Accuracy in handling reservations, billing, guest requests, and administrative tasks.</li></ul>Experience and Education:<ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field is preferred.</li><li>At least 5 years of experience in front office or guest services management, preferably in a hotel or similar hospitality setting.</li><li>Previous experience in a supervisory or managerial role within the front office is required.</li><li>Familiarity with hotel property management systems (e.g., Opera, Fidelio, etc.) and other operational tools.</li><li>Additional certifications (e.g., CPR, customer service) are a plus.</li></ul>Working Conditions:<ul><li>The Director of Front Office typically works in an office or hotel environment, which may require standing, walking, or moving throughout the hotel.</li><li>This position may involve working evenings, weekends, and holidays depending on the hotel&rsquo;s operational needs.</li><li>The role may also require dealing with challenging guest situations or managing a team during busy periods.</li></ul>Salary and Benefits:<ul><li>Salary for this role varies depending on the hotel&rsquo;s size, location, and the individual&rsquo;s experience.</li><li>Benefits may include health insurance, paid time off, retirement plans, employee discounts, and other perks.</li></ul>Job Advancement:<ul><li>There are opportunities for advancement within the hotel management hierarchy, such as becoming a Hotel General Manager or moving into roles focused on operations or sales and marketing.</li><li>Specialization in areas like revenue management, guest relations, or operations management can provide career growth opportunities.</li></ul>Job Type: Full-time

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25146091
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Bvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Leading Guest Services Team
 
 
 
 <ul>
 <li>
 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
 </li>
 <li>
 Encourages and builds mutual trust, respect, and cooperation among team members.
 </li>
 <li>
 Serves as a role model to demonstrate appropriate behaviors.
 </li>
 <li>
 Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
 </li>
 <li>
 Ensures recognition of employees is taking place across areas of responsibility.
 </li>
 <li>
 Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 
 
 </li>
 </ul>
 
 Maintaining Guest Services and Front Desk Goals
 
 
 
 <ul>
 <li>
 Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
 </li>
 <li>
 Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
 </li>
 <li>
 Develops specific goals and plans to prioritize, organize, and accomplish your work.
 </li>
 <li>
 Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
 </li>
 <li>
 Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
 </li>
 <li>
 Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
 </li>
 <li>
 Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
 </li>
 <li>
 Manages department controllable expenses to achieve or exceed budgeted goals.
 
 
 </li>
 </ul>
 
 Managing Projects and Policies
 
 
 
 <ul>
 <li>
 Ensures compliance with all Front Office policies, standards and procedures.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Provides services that are above and beyond for customer satisfaction and retention.
 </li>
 <li>
 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 </li>
 <li>
 Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
 </li>
 <li>
 Acts as the &ldquo;Service Champion&rdquo; for the Front Office and creates a positive atmosphere for guest relations.
 </li>
 <li>
 Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
 </li>
 <li>
 Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Observes service behaviors of employees and provides feedback to individuals and/or managers.
 
 
 </li>
 </ul>
 
 Managing and Conducting Human Resource Activities
 
 
 
 <ul>
 <li>
 Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
 </li>
 <li>
 Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
 </li>
 <li>
 Establishes challenging, realistic and obtainable goals to guide operation and performance.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Ensures employees are treated fairly and equitably.
 </li>
 <li>
 Manages employee progressive discipline procedures for Front Office Staff.
 </li>
 <li>
 Administers the performance appraisal process for direct report managers.
 </li>
 <li>
 Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
 </li>
 <li>
 Analyzes information and evaluating results to choose the best solution and solve problems.
 </li>
 <li>
 Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
 </li>
 <li>
 Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels &amp; Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Director of Front Office

<div>Additional Information 
Job Number25146091 
Job CategoryRooms &amp; Guest Services Operations 
LocationBvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Leading Guest Services Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures recognition of employees is taking place across areas of responsibility.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul> 
Maintaining Guest Services and Front Desk Goals
<ul><li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li></ul>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Understands the impact of Front Office operations on the Rooms area and overall property financial goals.</li></ul>
<ul><li>Manages department controllable expenses to achieve or exceed budgeted goals.</li></ul> 
Managing Projects and Policies
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Acts as the &ldquo;Service Champion&rdquo; for the Front Office and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Establishes challenging, realistic and obtainable goals to guide operation and performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Manages employee progressive discipline procedures for Front Office Staff.</li></ul>
<ul><li>Administers the performance appraisal process for direct report managers.</li></ul>
<ul><li>Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels &amp; Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Atlantis Resorts

<div>
 ( 17124 )
 
 
 At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests&rsquo; expectations at every possible turn.
 
 
 Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple&rsquo;s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it&rsquo;s our passion.
 
 
 
 About The Role
 
 
 
 Are you a versatile person who can cope with the challenging Front Office &amp; Lobby operations while maintaining high standards? Are you confident, creative, and comfortable communicating at all levels and enjoy a fast-paced working environment? The Team Leader, Front Office will report to the Assistant Manager and will help to maintain and action the day-to-day front office &amp; lobby activities, communicate with Housekeeping and Call Center to ensure seamless guests&rsquo; service is provided. The Team Leader, Front Office will conduct duties in the assigned place of work and will provide courteous, professional, efficient, and flexible service.
 
 
 
 About You
 
 
 
 If you have a bachelor&rsquo;s degree in Hospitality Management in a related field or either and a housekeeping experience, a minimum of 2 years in a similar position within the luxury property, as well as the ability to contribute and successfully deliver against a business strategy, we invite you to apply for this unique opportunity.
 
 
 Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
</div>

Team Leader, Front Office

Five Hotels and Resorts

<div><h3 class="jobSectionHeader">Job Description</h3>
<div>An Exhilarating Opportunity 
Are You Ready for a Daring Challenge with The World&rsquo;s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining &lsquo;FIVE-Star&rsquo; Hospitality and Setting the Gold Standard across the Industry. 
Join the FIVE Tribe - and Get Ready to Make Waves. 
The Candidate 
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A &lsquo;Can-Do!&rsquo; Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter. 
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other &lsquo;FIVERs&rsquo; and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Executive Office Team as a Director of Rooms will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights! 
What We&rsquo;re Looking For 
<ul><li>
Recent or ongoing experience as a Director of Rooms with a Luxury Hospitality Brand with a high-volume environment is preferred. 
</li><li>
Exceptional Multitasking and Project Management Skills with an ability to meet even tight Deadlines. 
</li><li>
Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights. 
</li><li>
A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated. 
</li><li>
Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards. 
</li><li>
Proven track record in Achieving Financial Targets, managing budgets, and implementing cost control measures without compromising on quality and service. 
</li><li>
Strong business acumen and analytical skills, with the ability to drive revenue and manage costs effectively. 
</li><li>
Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders. 
</li><li>
A hands-on attitude, fuelled by a &lsquo;Can-Do!&rsquo; Spirit. 
</li><li>
'FIVE-Styled&rsquo; Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned. 
</li><li>
Strong understanding of Industry Regulations.</li></ul><div></div> 
Key Responsibilities 
<div></div><ul><li>
Champions &lsquo;FIVE-Styled&rsquo; Service, ensuring that Product and Service Delivery meets FIVE&rsquo;s exacting standards. 
</li><li>
Manages Operational Procedures to elevate Service Quality. 
</li><li>
Proactively implements Departmental Strategies and Action Plans, aiming to create a bespoke guest experience. 
</li><li>
Coordinates with Department Heads to align Strategies with the wider organisational vision and ensure Seamless Operations. 
</li><li>
Sets Goals and Expectations for direct reports, holding them accountable for delivering Next-Level Service in line with FIVE's visionary standards. 
</li><li>
Exercises control over Payroll and Operating Expenses in coordination with the Hotel Manager. 
</li><li>
Serves as a Visible Interface with Guests, obtaining feedback on Service Levels and Overall Satisfaction, contributing to a continuous Cycle of Improvement. 
</li><li>
Integrates obtained feedback into Action Plans to enhance the Guest Experience, reflecting a Commitment to offering unparalleled service. 
</li><li>
Emphasises Guest Satisfaction during Departmental Meetings, with a focus on Continuous Improvement in Service Delivery. 
</li><li>
Delivers Boundary-Breaking Customer Service and encourages the same level of excellence from fellow &lsquo;FIVERs.&rsquo; 
</li><li>
Communicates clear and consistent messages regarding Departmental Goals. 
</li><li>
Conducts regular Progress Updates and Reviews for all Department Heads, ensuring continued adherence to FIVE's industry-leading standards. 
</li><li>
Provides regular Operational Updates to the Hotel Manager, highlighting Achievements and addressing Key Issues. 
</li><li>
Collaborates with the Rooms Team to develop and execute an Operational Strategy that aligns with the brand&rsquo;s Business Strategy, ensuring Boundary-Breaking Business and Guest Outcomes. 
</li><li>
Champions change, ensuring brand and regional Business Initiatives are implemented seamlessly. Communicates Follow-Up Actions to the team as necessary.</li></ul> 
The Team 
&lsquo;FIVERs&rsquo; are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct &lsquo;Vibe at FIVE&rsquo; and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime &ndash; then Look No Further and Unleash your Next-Level Potential. 
Sustainable Indulgence at FIVE 
FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled &lsquo;Sustainable Indulgence&rsquo; Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making &lsquo;Sustainability without Compromise on Luxury Living&rsquo; central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE&rsquo;s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community. 
An Equal Opportunity Employer 
The FIVE Tribe represents over 70 nationalities across its over 1500 &lsquo;FIVERs.&rsquo; FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together &ndash; it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity. 
 
About FIVE Hotels and Resorts 
FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE&rsquo;s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.<div> 
Find out more here: fivehotelsandresorts.com</div></div></div>
 <ul><div>Department Name
<div>Front Office
</div></div><div>Date Opened
<div>09/08/2025
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Hospitality
</div></div><div>Work Experience
<div>4-5 years
</div></div><div>City
<div>Dubai
</div></div><div>State/Province
<div>Dubayy (Dubai)
</div></div><div>Country
<div>United Arab Emirates
</div></div><div>Zip/Postal Code
<div>337-1500</div></div></ul>

Director of Rooms - FIVE Palm Jumeirah

Millennium Place Marina

<div>we are in search of a Director of Rooms to be assigned at Grand Millennium Business Bay.
The Director of Rooms is responsible for the overall leadership, strategic planning, and daily operations of the Rooms Division of the hotel, ensuring a seamless guest experience from check-in to check-out. This role oversees all departments related to guest accommodations, including Front Office, Housekeeping, Laundry, and Guest Services, and works closely with other department heads to deliver exceptional service and meet financial goals.
Key Job Responsibilities:
Operational Leadership<ul>
<li>
Manage and oversee the operations of Front Office, Housekeeping, Guest Services, and other relevant departments.</li>
<li>Ensure high standards of cleanliness, service, and maintenance in all guest areas.</li>
<li>Maintain and improve quality standards through regular inspections and guest feedback.</li>
</ul>
Guest Experience<ul>
<li>
Ensure the delivery of outstanding guest service across all rooms-related touchpoints.</li>
<li>Handle escalated guest complaints and service recovery.</li>
<li>Monitor guest satisfaction scores and implement improvements.</li>
</ul>
Team Management<ul>
<li>
Recruit, train, and lead departmental managers and their teams.</li>
<li>Conduct performance reviews, coaching, and succession planning.</li>
<li>Foster a culture of collaboration, accountability, and continuous improvement.</li>
</ul>
Financial &amp; Strategic Management<ul>
<li>
Develop and manage departmental budgets, forecasts, and labor controls.</li>
<li>Monitor and analyze room revenue, occupancy, and ADR in collaboration with the Revenue Manager.</li>
<li>Optimize operational costs while maintaining service quality.</li>
</ul>
Compliance &amp; Safety<ul>
<li>
Ensure compliance with health and safety, sanitation, and brand standards.</li>
<li>Partner with engineering and security to maintain guestroom safety and functionality.</li>
</ul>
Cross-Department Collaboration<ul>
<li>
Work closely with Sales, Food &amp; Beverage, and Engineering to ensure smooth operations.</li>
<li>Support group arrivals, VIP services, and special events.</li></ul></div>

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Director of Rooms - FIVE Palm Jumeirah

Director of Rooms