sales manager

hr manager

operations manager

finance manager

receptionist

front office manager

NMC Health plc

<div>To manage and lead the effective and efficient operational running of the front office department to ensure client centric services are provided to patients.</div>
 <div><div><div><div><div><ul><li>To create and continuously maintain an enabling environment where people can develop and grow.
</li><li>To ensure that performance management contracts are in place for the team.
</li><li>Conduct and document bi-annual performance conversations .
</li><li>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</li><li>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</li><li>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</li><li>Maintain professional conduct and discipline within the team.
</li><li>Work closely with the recruitment team to recruit and select competent employees .
</li><li>Monitor employee scheduling of the department to ensure sufficient operational coverage.
</li><li>Ensure accurate updates on uploaded Physician schedules.
</li><li>Monitor scheduling to ensure best, effective use of Physician time.
</li><li>Ensure follow up appointments are booked and patients informed accordingly.
</li><li>Ensure optimal scheduling of appointments.
</li><li>Monitor patient feedback (Press Ganey) reports for trends in Front Office service delivery.
</li><li>Implement and support measures to increase participation rates of patients in Press Ganey surveys.
</li><li>Ensure the overall appearance of the Front Office area is in line with NMC quality and safety standards.
</li><li>Efficient accompaniment of patients to units in the absence of supporting employees.
</li><li>Outstanding and revenue reports are prepared and analysed.
</li><li>The system is updated accurately with payments received.
</li><li>Age analysis report is generated and daily follow up on outstanding amounts completed.
</li><li>Coordinate the requests and approval of payment arrangements and document accordingly.
</li><li>Ensure that challenging clients are dealt with in a professional and respectful manner.
</li><li>Effective implementation of policies and procedures.
</li><li>Monitor and manage accuracy of patient admission date.
</li><li>Clearly communicate expectations and ensure that roles and responsibilities are clear.
</li><li>Provides direction to direct reports by ensuring that everyone understands the strategy of the company and the supporting operational and clinical goals that needs to be met.
</li><li>Drives the motivation and engagement of people through creating a trusting environment where people are provided with the opportunities to try out new initiatives without feeling fearful.
</li><li>Treating people fairly consistently.
</li><li>Instils and drives desired NMC culture by living the values and the associated behaviours organisational values &ndash; setting the appropriate standards for behaviour.
</li><li>Consistently recognises the contribution and achievement of the team &ndash; being an advocate for the team
</li><li>Embraces diversity, listening without judgement to diverse and opposing points of view .
</li><li>Provide staff with the opportunities to grow and develop by encouraging self-learning, initiating training and development initiatives, coaching and on-the-job training.
</li><li>Adapt leadership style according to the specific situation.
</li><li>Produces a number of workable solutions that are effective when judged over time; considers the practical issues relating to implementing the preferred solution.
</li><li>Demonstrates an understanding of the interactions, interrelatedness and interdependence of information, patterns and events within the function/business unit and how it plays a part in the bigger system.
</li><li>Sets and continuously revises quality standards within and across departments/business unit in line with quality management principles.
</li><li>Monitors and maintains quality of functional/business unit systems, processes, resources, and outputs according to set internal and external quality standards and processes.
</li><li>Creates processes to ensure work is completed in a systematic and methodical way; proactively identifies and removes obstacles.
</li><li>Maintains consistent high levels of productivity within functional/business unit by ensuring appropriate resources, systems and processes are in place.
</li><li>Proactively drives results within own function/business unit.
</li><li>Displays high levels of self-discipline and reliability to achieve work outcomes.
</li><li>Remains aware of own behaviour and how it effects job performance and working relationships with others.
</li><li>Demonstrates an accurate awareness of own strengths and weaknesses and proactively works on self development.
</li><li>Displays high levels of self-discipline and reliability to achieve work outcomes.
</li><li>Demonstrates an ability to share and understand the feelings, needs, concerns, and/or emotional state of others (professional empathy).
</li><li>Establishes, builds, and sustain effective and trusting work relationships.
</li><li>Maintains appropriate levels of focus, professionalism, performance, and objectivity under considerable pressure or demanding situations.
</li><li>Demonstrates emotional stability and mature behaviour appropriate to the workplace even in circumstances of discord or duress
</li><li>Effectively manages current and potential conflicts between personal life and work demands.
</li><li>Remains positive in the face of adversity and assists others to recognise the positive aspects of difficult situations/obstacles, pressures and setbacks.
</li><li>Models a willingness to accept constructive feedback and makes changes where appropriate.
</li><li>Ensures that relevant resources and support systems to manage stress and setbacks are available and utilised.
</li><li>Sets clear, measurable objectives and action plans for function/business unit, in line with operational/organisational goals
</li><li>Develop and prioritises medium to long term plans for functional area / business units and anticipates potential difficulties
</li><li>Coordinates timelines and priorities within function / business unit to ensure that deadlines are met
</li><li>Identifies, assigns and manages resources to achieve functional / business unit objectives
</li><li>Uses existing timelines to monitor own and others&rsquo; progress against deadlines; maintaining an on-going awareness of obstacles that may hinder progress.
</li><li>Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>To drive patient experience initiatives, monitoring patient feedback, addressing concerns promptly, and ensuring continuous improvement in service quality.</li></ul></div></div></div></div></div>
 <div><ul><li>Bachelor&rsquo;s Degree - Any discipline or related fields. Master&rsquo;s degree will be an advantage.
</li><li>At least 5 years&rsquo; experience in a healthcare environment
</li></ul>At least 3 years&rsquo; experience in a management or supervisory position</div>

Front Office Manager

Confidential

<div>
 
 We are looking for a dynamic and service-driven Assistant Front Office Manager to join our Front Office team. This role plays a vital part in ensuring our guests experience seamless arrivals, personalized stays, and memorable departures, all in line with luxury hospitality standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull; Oversee daily operations of the Front Office, including Reception, Guest Relations, Concierge, and Bell Desk.
 
 
 &bull; Ensure smooth check-in/check-out, accurate room allocations, and personalized handling of VIP guests and special requests.
 
 
 &bull; Respond promptly to guest concerns, turning challenges into positive experiences.
 
 
 &bull; Supervise, train, and develop the Front Office team, fostering a culture of excellence and teamwork.
 
 
 &bull; Monitor service standards (Forbes/LQA) to ensure consistency in delivering luxury guest experiences.
 
 
 &bull; Support the Front Office Manager in managing departmental budgets, schedules, and payroll.
 
 
 &bull; Drive upselling initiatives and maximize revenue opportunities at the desk.
 
 
 &bull; Ensure compliance with hotel policies, safety, and security procedures.
 
 
 
 
 
 
 Requirements:
 
 
 
 &bull; 3&ndash;5 years of Front Office experience in luxury five-star hotels, with proven supervisory or assistant management background.
 
 
 &bull; Strong leadership, communication, and interpersonal skills with a guest-first mindset.
 
 
 &bull; Proficiency in Opera PMS and MS Office; multilingual abilities are a plus.
 
 
 &bull; Ability to remain calm and solution-oriented under pressure.
 
 
 &bull; Flexibility to work shifts, weekends, and public holidays.
 
 
 &bull; Fluency in English, both written and spoken. Additional languages are a plus.
 
 
 
 
 
 If you are a hospitality professional with a passion for luxury service, team leadership, and creating unforgettable guest experiences, we invite you to apply.
 
</div>

Assistant Front Office Manager

BI Hub Solution

The Duty Manager / Senior Front Office Manager is responsible for the smooth and efficient running of front office operations while also acting as the hotel's manager on duty. This role ensures that guest satisfaction, operational efficiency, team performance, and revenue opportunities are maximized. It requires strong leadership, problem-solving skills, and the ability to act with autonomy and authority.Key Responsibilities:Guest Service &amp; Front Office Operations<ul><li>Oversee day-to-day operations of the Front Office (Reception, Concierge, Bell Desk, and possibly Reservations).</li><li>Ensure seamless check-in/check-out processes and excellent guest experience.</li><li>Handle guest complaints and resolve issues in a timely and professional manner.</li><li>Maintain a visible presence in the lobby to anticipate and address guest needs.</li></ul>Duty Management Responsibilities<ul><li>Act as Manager on Duty (MOD), responsible for the entire property during assigned shifts.</li><li>Respond to emergencies and coordinate with relevant departments or external agencies when required.</li><li>Monitor safety, security, and cleanliness standards across the property.</li><li>Prepare Duty Manager reports and communicate critical issues to senior management.</li></ul>Team Leadership<ul><li>Supervise, train, and mentor front office staff, ensuring adherence to service standards and SOPs.</li><li>Schedule staffing to ensure appropriate coverage.</li><li>Conduct performance evaluations and provide feedback and coaching.</li><li>Foster a collaborative and motivating team environment.</li></ul>Revenue &amp; Financial Management<ul><li>Support front desk in upselling rooms and promoting hotel services to maximize revenue.</li><li>Monitor daily revenue reports and assist in managing departmental budgets.</li><li>Ensure proper cash handling, billing procedures, and financial controls.</li></ul>Administration &amp; Reporting<ul><li>Maintain accurate records of incidents, guest feedback, and operational issues.</li><li>Ensure compliance with brand standards, legal, and regulatory requirements.</li><li>Liaise with other departments (Housekeeping, Maintenance, F&amp;B) to ensure guest satisfaction and smooth operations.</li></ul>Qualifications &amp; Requirements:<ul><li>Degree or Diploma in Hospitality Management or related field.</li><li>Minimum 15 years of Front Office experience, including supervisory or managerial roles.</li><li>Strong communication, leadership, and problem-solving skills.</li><li>Proficient in PMS software (e.g., Opera, Fidelio) and MS Office.</li><li>Ability to work flexible shifts, including nights, weekends, and holidays.</li><li>Calm under pressure and capable of handling emergencies with professionalism.</li></ul>Job Type: Full-time

Duty Manager/Senior Front Office Manager

Naik Foundation

Duty Manager/ Senior Front Office Manager

six senses

<div>Duties and Responsibilities
As Assistant Front Office Manager, I will assume full responsibility for the efficient operation of the Front Office department to provide exceptional products and services within brand operating standards.
The duties and responsibilities will include:
<ul><li>Have a thorough knowledge of all facilities and services offered by the hotel including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.
</li><li>Understand the hotel's policy on guaranteed reservations and no-shows.
</li><li>Process advance deposits on reservations.
</li><li>Track future room availabilities on the basis of reservations. I am able to determine room rates based on the selling tactics of the resort.
</li><li>Oversee the management of the guest history and profile system in conjunction with the Reservations Manager.
</li><li>Support the Director of Residences and focus on the rejuvenation of the room experience.
</li><li>Work in partnership with Guest Services, Reservations, Housekeeping and F&amp;B to ensure guest&rsquo;s needs are determined /met and oversee the overall smooth operation of guest arrivals.
</li><li>Ensure that all set policies, procedures, best practices are in place and rigorously enforced.
</li><li>Instil a cost-focused philosophy through training and education.
</li><li>Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the property.</li>
</ul>
Qualifications
To execute the position of Assistant Front Office Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
<ul><li>Possess a Bachelor&rsquo;s degree in Hotel Management, Business Administration or related field plus two-four years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience.
</li><li>Fluent in English; I understand that Arabic as an additional language is preferred.
</li></ul>The above is intended to provide an overview of the role and responsibilities for an Assistant Front Office Manager at Six Senses The Palm Dubai. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.
Six Senses The Palm Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Assistant Front Office Manager - Six Senses The Palm Dubai

Hilton

<div>
 A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Oversee the entire Front Office operation to maintain high standards
 </li>
 <li>
 Serve as a point of contact for regular and VIP Guests
 </li>
 <li>
 Complete Night Audit duties
 </li>
 <li>
 Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
 </li>
 <li>
 Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
 </li>
 <li>
 Manage, record and promptly resolve issues or emergencies that arise
 </li>
 <li>
 Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
 </li>
 <li>
 Act in accordance with all security and emergency procedures and manage the instigation of these, as required
 </li>
 <li>
 Compile adequate handover to Early staff / Duty Manager
 </li>
 <li>
 Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Conduct annual and mid-year Appraisals with Team Members
 </li>
 <li>
 Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
 </li>
 <li>
 Assist other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Excellent command of both (English &amp; Arabic) Language
 </li>
 <li>
 Previous supervisory experience in Front Office within the hotel/leisure/retail
 </li>
 <li>
 High level of IT proficiency
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 </li>
 <li>
 Ability to work on your own and as part of a team
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in the hotel industry
 </li>
 <li>
 Previous experience with Front Office Management Systems
 </li>
 <li>
 Previous experience with cash handling
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Dubai Jumeirah
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Night Manager (Front Office)

City Seasons Towers Hotels

We are looking for a Front Office Supervisor with a hotel management background for Front Office. The Front office Supervisor's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager. To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately.Responsibilities:<ul><li>Provide direction and feedback to workers during shifts</li><li>Schedule employee shifts and assign duties</li><li>Manage time-off requests and handle last-minute absences</li><li>Train and coach new employees</li><li>Inspect equipment and communicate the need for repairs or replacements to management</li><li>Check cash drawers and prepare cash deposits</li><li>Ensure health and safety standards are followed</li><li>Address guest and employee complaints</li><li>Resolve conflicts between workers</li><li>Foster and maintain a positive work environment</li><li>Responsible for overseeing the GSA daily tasks</li></ul>Job Types: Full-time, Permanent

Front Office Supervisor

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