sales manager

hr manager

operations manager

finance manager

receptionist

front office supervisor

City Seasons Towers Hotels

<p>We are looking for a Front Office Supervisor with a hotel management background for Front Office. The Front office Supervisor's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager. To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately.</p><p>Responsibilities:</p><ul><li>Provide direction and feedback to workers during shifts</li><li>Schedule employee shifts and assign duties</li><li>Manage time-off requests and handle last-minute absences</li><li>Train and coach new employees</li><li>Inspect equipment and communicate the need for repairs or replacements to management</li><li>Check cash drawers and prepare cash deposits</li><li>Ensure health and safety standards are followed</li><li>Address guest and employee complaints</li><li>Resolve conflicts between workers</li><li>Foster and maintain a positive work environment</li><li>Responsible for overseeing the GSA daily tasks</li></ul><p>Job Types: Full-time, Permanent</p>

Front Office Supervisor

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25148600<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates, 11788<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p><p><br>
</p><p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act &ndash; polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations &ndash; breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.<br>
</p><div>
<br>
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.</div><div>
<br>
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Hilton

<div><p>Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah</p><p>
A Front Office Supervisor with Waldorf Astoria Dubai is responsible for ensuring consistent quality of customer service is provided to all guests in accordance with Waldorf Astoria Standards. Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests as required. Promotes hotel services, amenities and up sells products to the guests. Taking account of the established service standard and Management guidelines.</p>
<p><b>What will I be doing</b></p>
<p>As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Assign and instruct Front Desk Team in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.</li>
<li>Supervise front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Front Desk Team and other departments with any questions or requests.</li>
<li>Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.</li>
<li>Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Waldorf Standards.</li>
<li>Monitor performance of staff with performance evaluations and discipline issues.
</li><li>Make recommendations for training related issues when inconsistencies develop at the Front Desk operations.</li>
<li>Maximize room occupancy and overview up-selling techniques to promote hotel amenities, upgrades, and special services to enhance the guest experience and increase revenue.</li>
<li>Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager.</li>
<li>Complete daily checklists of duties for opening and closing operations to assure that appropriate reports are filed and use analysis and judgment skills when preparing room discrepancy report.</li>
<li>Conduct weekly training for new Team Members</li>
<li>Pre-allocate all VIP&rsquo;s and Hilton Honors Reservations so rooms maybe inspected, and at the same time to ensure amenities are delivered to the correct rooms.</li>
<li>Transmit daily Hilton Honors</li>
<li>In the absence of Rooms Controller to prepare daily forecast of expected arrivals and departures using analysis and judgment skills.</li>
</ul><p><b>What are we looking for</b></p>
<p>A Front Office Supervisor serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:</p>
<ul><li>Minimum 2&ndash;3 years of supervisory experience within guest-facing roles in the hotel, leisure, and/or retail sectors.</li>
<li>Proven ability to lead, coach, and inspire a Front Office team to consistently deliver impeccable and anticipatory guest service.</li>
<li>Strong commercial and business acumen with a clear demonstration of sales capabilities and upselling techniques.</li>
<li>Solid understanding of front office operations including check-in/check-out procedures, billing, room allocation, and guest satisfaction management.</li>
<li>Calm, organized work ethic with the ability to prioritize effectively, work under pressure, and meet tight deadlines.</li>
<li>Excellent supervisory, interpersonal, and communication skills to foster teamwork, resolve issues diplomatically, and engage with guests and colleagues alike.</li>
<li>Exceptional problem-solving and decision-making skills, with the ability to handle sensitive situations with empathy and discretion.</li>
<li>Proficient in hotel property management systems (e.g., OPERA) and comfortable with technology-driven front office operations.</li>
<li>A passion for delivering exceptional levels of guest service, with an eye for detail and a dedication to maintaining the highest standards of hospitality.</li>
<li>Strong organizational and multitasking abilities, particularly in high-volume or fast-paced luxury environments.</li>
<li>Formal training or certifications in Hospitality Management or a related field are an advantage.</li>
<li>Flexibility to work a variety of shifts, including evenings, weekends, and holidays as business demands.</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>A relevant supervisory/management certificate/diploma or degree</li>
</ul><p><b>What will it be like to work for Hilton</b></p>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah

Meliá Hotels International

<div><div><div><b><i>&ldquo;The world is yours with Meli&aacute;&rdquo;</i></b></div><br>
<div></div>
<div>Discover a boundless path at Meli&aacute;, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family   </div><br>
<div></div>
<div><b>Discover some of the benefits we offer:</b></div><br>
<div></div>
<ul><li><b>My Meli&aacute;Rewards:</b> Participate in our exclusive loyalty program, enjoying unique benefits and advantages.</li></ul><br>
<div>
</div><ul><li><b>My Meli&aacute;Benefits:</b> Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.</li></ul><br>
<div>
</div><div>Be proud to belong to Meli&aacute; as we are proud of you   </div><br>
<div></div>
<div>Located in the iconic Opus by Omniyat, <b>ME Dubai</b> is the first ME by Meli&aacute; hotel in the Middle East &mdash; and the only hotel in the world designed inside and out by the late Dame Zaha Hadid. Nestled in the heart of the Burj Khalifa district, ME Dubai features 93 rooms and suites, with Central Cosmo Tapas and Bar as its signature F&amp;B outlet.</div><br>
<div></div>
<div>The role supports the Front Office Supervisor in overseeing Front Office operations, ensuring efficiency, profitability, and adherence to quality standards to maximize guest satisfaction. It involves delivering exceptional service at check-in and check-out, handling billing and payment processes accurately, maintaining knowledge of hotel procedures and facilities, and coordinating effectively with other departments. The position requires proactive planning, strong communication skills, and strict adherence to hotel policies related to safety, security, and customer service. It also includes managing guest feedback, promoting service excellence, and supporting colleagues across functions to ensure smooth operations. Additionally, the role demands leadership in upholding brand standards, fostering strong internal and external relationships, and continually identifying opportunities for operational improvement and team development. This position includes working night shifts on a rotational basis to ensure 24/7 front desk coverage.</div><br>
<div></div><div><b>At Meli&aacute; we are all VIP</b>   </div><br>
<div></div>
<div>Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli&aacute; an opportunity for constant growth and a passport to create your future wherever you want.</div><br>
<div></div>
<div>Our warmth, proximity and passion for what we do make working at Meli&aacute; an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, <b>VIP</b><b> </b>People.</div><br>
<div></div>
<div><i>At Meli&aacute; Hotels International, we are committed to </i><b><i>equal opportunities between women and men</i></b><i> in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.</i></div><br>
<div></div>
<div><i>We promote our commitment to </i><b><i>equality and diversity</i></b><i>, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that </i><b><i>diversity and inclusion among our employees are essential for our success as a global company</i></b><i>.</i></div><br>
<div></div>
<div><i>Additionally, we support the sustainable growth of our industry through </i><b><i>a socially responsible team</i></b><i>. In this sense, our motto is &quot;</i><b><i>Towards a sustainable future, from a responsible present</i></b><i>&quot;. Thanks to al our collaborators, we make it possible.</i></div><br>
<div></div>
<div>To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the &quot;<b>Protect Your Application</b>&quot; page.</div><br>
<div></div>
<div>If you want to be &ldquo;<b>Very Inspiring People</b>&ldquo;, follow us on:</div><br>
<div></div>
<div><b>INSTAGRAM</b><b> &ndash; </b><b>TIKTOK</b><b> </b><b>&ndash; </b><b>LINKEDIN</b><b> &ndash; </b><b>INDEED</b><b> &ndash; </b><b>GLASSDOOR</b></div></div></div>

Receptionist (36094)

Confidential

<div>
 <p>
  We are looking for a dynamic and service-driven Assistant Front Office Manager to join our Front Office team. This role plays a vital part in ensuring our guests experience seamless arrivals, personalized stays, and memorable departures, all in line with luxury hospitality standards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  &bull; Oversee daily operations of the Front Office, including Reception, Guest Relations, Concierge, and Bell Desk.
 </p>
 <p>
  &bull; Ensure smooth check-in/check-out, accurate room allocations, and personalized handling of VIP guests and special requests.
 </p>
 <p>
  &bull; Respond promptly to guest concerns, turning challenges into positive experiences.
 </p>
 <p>
  &bull; Supervise, train, and develop the Front Office team, fostering a culture of excellence and teamwork.
 </p>
 <p>
  &bull; Monitor service standards (Forbes/LQA) to ensure consistency in delivering luxury guest experiences.
 </p>
 <p>
  &bull; Support the Front Office Manager in managing departmental budgets, schedules, and payroll.
 </p>
 <p>
  &bull; Drive upselling initiatives and maximize revenue opportunities at the desk.
 </p>
 <p>
  &bull; Ensure compliance with hotel policies, safety, and security procedures.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <p>
  &bull; 3&ndash;5 years of Front Office experience in luxury five-star hotels, with proven supervisory or assistant management background.
 </p>
 <p>
  &bull; Strong leadership, communication, and interpersonal skills with a guest-first mindset.
 </p>
 <p>
  &bull; Proficiency in Opera PMS and MS Office; multilingual abilities are a plus.
 </p>
 <p>
  &bull; Ability to remain calm and solution-oriented under pressure.
 </p>
 <p>
  &bull; Flexibility to work shifts, weekends, and public holidays.
 </p>
 <p>
  &bull; Fluency in English, both written and spoken. Additional languages are a plus.
 </p>
 <p>
  <br/>
 </p>
 <p>
  If you are a hospitality professional with a passion for luxury service, team leadership, and creating unforgettable guest experiences, we invite you to apply.
 </p>
</div>


Assistant Front Office Manager

NMC Health plc

<div><p>To manage and lead the effective and efficient operational running of the front office department to ensure client centric services are provided to patients.</p></div>
<br><div><div><div><div><div><ul><li>To create and continuously maintain an enabling environment where people can develop and grow.
</li><li>To ensure that performance management contracts are in place for the team.
</li><li>Conduct and document bi-annual performance conversations .
</li><li>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</li><li>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</li><li>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</li><li>Maintain professional conduct and discipline within the team.
</li><li>Work closely with the recruitment team to recruit and select competent employees .
</li><li>Monitor employee scheduling of the department to ensure sufficient operational coverage.
</li><li>Ensure accurate updates on uploaded Physician schedules.
</li><li>Monitor scheduling to ensure best, effective use of Physician time.
</li><li>Ensure follow up appointments are booked and patients informed accordingly.
</li><li>Ensure optimal scheduling of appointments.
</li><li>Monitor patient feedback (Press Ganey) reports for trends in Front Office service delivery.
</li><li>Implement and support measures to increase participation rates of patients in Press Ganey surveys.
</li><li>Ensure the overall appearance of the Front Office area is in line with NMC quality and safety standards.
</li><li>Efficient accompaniment of patients to units in the absence of supporting employees.
</li><li>Outstanding and revenue reports are prepared and analysed.
</li><li>The system is updated accurately with payments received.
</li><li>Age analysis report is generated and daily follow up on outstanding amounts completed.
</li><li>Coordinate the requests and approval of payment arrangements and document accordingly.
</li><li>Ensure that challenging clients are dealt with in a professional and respectful manner.
</li><li>Effective implementation of policies and procedures.
</li><li>Monitor and manage accuracy of patient admission date.
</li><li>Clearly communicate expectations and ensure that roles and responsibilities are clear.
</li><li>Provides direction to direct reports by ensuring that everyone understands the strategy of the company and the supporting operational and clinical goals that needs to be met.
</li><li>Drives the motivation and engagement of people through creating a trusting environment where people are provided with the opportunities to try out new initiatives without feeling fearful.
</li><li>Treating people fairly consistently.
</li><li>Instils and drives desired NMC culture by living the values and the associated behaviours organisational values &ndash; setting the appropriate standards for behaviour.
</li><li>Consistently recognises the contribution and achievement of the team &ndash; being an advocate for the team
</li><li>Embraces diversity, listening without judgement to diverse and opposing points of view .
</li><li>Provide staff with the opportunities to grow and develop by encouraging self-learning, initiating training and development initiatives, coaching and on-the-job training.
</li><li>Adapt leadership style according to the specific situation.
</li><li>Produces a number of workable solutions that are effective when judged over time; considers the practical issues relating to implementing the preferred solution.
</li><li>Demonstrates an understanding of the interactions, interrelatedness and interdependence of information, patterns and events within the function/business unit and how it plays a part in the bigger system.
</li><li>Sets and continuously revises quality standards within and across departments/business unit in line with quality management principles.
</li><li>Monitors and maintains quality of functional/business unit systems, processes, resources, and outputs according to set internal and external quality standards and processes.
</li><li>Creates processes to ensure work is completed in a systematic and methodical way; proactively identifies and removes obstacles.
</li><li>Maintains consistent high levels of productivity within functional/business unit by ensuring appropriate resources, systems and processes are in place.
</li><li>Proactively drives results within own function/business unit.
</li><li>Displays high levels of self-discipline and reliability to achieve work outcomes.
</li><li>Remains aware of own behaviour and how it effects job performance and working relationships with others.
</li><li>Demonstrates an accurate awareness of own strengths and weaknesses and proactively works on self development.
</li><li>Displays high levels of self-discipline and reliability to achieve work outcomes.
</li><li>Demonstrates an ability to share and understand the feelings, needs, concerns, and/or emotional state of others (professional empathy).
</li><li>Establishes, builds, and sustain effective and trusting work relationships.
</li><li>Maintains appropriate levels of focus, professionalism, performance, and objectivity under considerable pressure or demanding situations.
</li><li>Demonstrates emotional stability and mature behaviour appropriate to the workplace even in circumstances of discord or duress
</li><li>Effectively manages current and potential conflicts between personal life and work demands.
</li><li>Remains positive in the face of adversity and assists others to recognise the positive aspects of difficult situations/obstacles, pressures and setbacks.
</li><li>Models a willingness to accept constructive feedback and makes changes where appropriate.
</li><li>Ensures that relevant resources and support systems to manage stress and setbacks are available and utilised.
</li><li>Sets clear, measurable objectives and action plans for function/business unit, in line with operational/organisational goals
</li><li>Develop and prioritises medium to long term plans for functional area / business units and anticipates potential difficulties
</li><li>Coordinates timelines and priorities within function / business unit to ensure that deadlines are met
</li><li>Identifies, assigns and manages resources to achieve functional / business unit objectives
</li><li>Uses existing timelines to monitor own and others&rsquo; progress against deadlines; maintaining an on-going awareness of obstacles that may hinder progress.
</li><li>Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>To drive patient experience initiatives, monitoring patient feedback, addressing concerns promptly, and ensuring continuous improvement in service quality.</li></ul></div></div></div></div></div>
<br><div><ul><li>Bachelor&rsquo;s Degree - Any discipline or related fields. Master&rsquo;s degree will be an advantage.
</li><li>At least 5 years&rsquo; experience in a healthcare environment
</li></ul><p>At least 3 years&rsquo; experience in a management or supervisory position</p></div>

Front Office Manager

Mandarin Oriental Hotel Group

<div><p>Mandarin Oriental Jumeira, Dubai is looking for a <b>Front Office Agent</b> to join our Front Office team.</p><p></p><p>
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p><p>
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p><p>
 With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.</p><p></p><p>
As <b>Front Office Agent </b>you will be responsible for the following duties:</p><ul>
<li><p>
Greet, check in, and escort guests promptly to their rooms.</p></li>
<li><p>
Address special guest preferences recorded in guest history profiles.</p></li>
<li><p>
Handle cash drawer properly as outlined in the MODUB Controller&rsquo;s Policy.</p></li>
<li><p>
Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.</p></li>
<li><p>
Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience.</p></li>
<li><p>
Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues.</p></li>
<li><p>
Print and drop cash out, adjustment slips, paid out voucher, and bank count reports.</p></li>
<li><p>
Communicate clearly with the Night Duty Manager and Accounting Department.</p></li>
<li><p>
Establish a good working knowledge of the Hotel outlets and products.</p></li>
<li><p>
Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</p></li>
<li><p>
Demonstrate teamwork by cooperating with and assisting colleagues as needed.</p></li>
<li><p>
Able to communicate special features and services unique to the guest&rsquo;s needs.</p></li>
<li><p>
Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)</p></li>
<li><p>
Responsible for preparation of the daily arrival bucket, in-house bucket and next day arrivals (including welcome cards, guest business cards, registration cards and limousine arrivals).</p></li>
<li><p>
In charge of guest invoices (in-house).</p></li>
<li><p>
Check credit card authorization in SMS for all in-house guests.</p></li>
<li><p>
Perform any other reasonable duties as required by the management of the Hotel.</p></li>
</ul><p></p><p><b>
As Front Office Agent we expect from you:</b></p><ul>
<li><p>
Senior School qualification</p></li>
<li><p>
Minimum 2 years&rsquo; experience working in a 5-star hotel environment.</p></li>
<li><p>
A minimum of 1-year Front Office experience.</p></li>
<li><p>
Previous experience working in the Middle East Region is an advantage.</p></li>
<li><p>
Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex.</p></li>
<li><p>
Ability to understand guest needs and expectations and to deliver superior customer service.</p></li>
<li><p>
Perform job with attention to details and the ability to organize and handle multiple tasks effectively.</p></li>
<li><p>
Clear communication; effective verbal and written communication skills in English. Speaking Russian, Arabic, Spanish, German, Italian and French is an advantage.</p></li>
</ul><p></p><p><b>
Our commitment to you:</b></p><ul>
<li><p>
Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</p></li>
<li><p>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</p></li>
<li><p>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</p></li>
<li><p>
A competitive salary and benefits packages</p></li>
</ul><p></p><p><b>
We&rsquo;re Fans. Are you?</b></p></div><p></p>

Front Office Agent

Explore 1987+ Front office supervisor in Dubai this September. Find roles across top companies and apply now to boost your career.

1987 front office supervisor jobs IN Dubai

Front Office Supervisor

Front Office Supervisor

Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah

Receptionist (36094)

Assistant Front Office Manager

Front Office Manager

Front Office Agent