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front office supervisor

SAFIR DOHA HOTEL

Front Office Supervisor Safir Doha Hotel &ndash; Doha, QatarSafir Doha Hotel is seeking a passionate and experienced Front Office Supervisor to join our dynamic team. If you are committed to delivering exceptional guest service and have strong leadership skills, we would love to hear from you.Key Responsibilities:<ul><li>Supervise daily operations at the Front Desk, ensuring smooth and efficient service.</li><li>Lead and train the Front Office team to deliver outstanding guest experiences.</li><li>Handle guest inquiries, requests, and complaints promptly and professionally.</li><li>Oversee check-in, check-out, and reservation processes.</li><li>Ensure compliance with hotel policies and procedures.</li></ul>Requirements:<ul><li>Minimum of 2 years of experience in a Front Office supervisory role.</li><li>Strong knowledge and hands-on experience with Opera PMS is essential.</li><li>Familiarity with STPC (Stopover Paid by Carrier) systems is highly preferable.</li><li>Excellent communication, organizational, and problem-solving skills.</li><li>Ability to work in a fast-paced, multicultural environment.</li><li>Proficient in English; Arabic or other languages are an advantage.</li></ul>Job Type: Full-timePay: From QAR3,000.00 per month

Front Office Supervisor

GRAND LEGACY HOTEL

Front Office Operations<ul><li>Supervise daily front desk activities and shift operations</li><li>Ensure room assignments, rates, and billing are accurate</li><li>Monitor cash handling, postings, and night audit readiness</li><li>Ensure compliance with hotel policies and brand standards</li></ul>Staff Supervision<ul><li>Supervise, train, and motivate front office team members</li><li>Prepare duty rosters and manage staff attendance</li><li>Conduct shift briefings and performance feedback</li><li>Assist in onboarding and training new employees</li></ul>Coordination &amp; Administration<ul><li>Coordinate with Housekeeping, Engineering, and Sales for room status and guest needs</li><li>Prepare daily reports and handover logs</li><li>Assist the Front Office Manager with administrative duties</li><li>Ensure safety, security, and emergency procedures are followed</li></ul>Requirements &amp; Qualifications<ul><li>Diploma or degree in Hotel Management or related field preferred</li><li>Minimum 2&ndash;3 years of front office experience, with supervisory exposure</li><li>Strong communication and leadership skills</li><li>Proficiency in hotel PMS (Opera or similar systems preferred)</li><li>Good knowledge of cash handling and guest relations</li><li>Ability to work shifts, weekends, and holidays</li></ul>Job Types: Full-time, Permanent, Contract Contract length: 24 monthsPay: QAR2,800.00 per month

Front office supervisor

Marriott International

<div>Additional Information 
Job Number26209841 
Job CategoryRooms &amp; Guest Services Operations 
LocationJW Marriott Marquis City Center Doha, Conference Centre Street, West Bay, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room. 
Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Front Office Night Supervisor

Fino Services and Hospitality

A minimum of 2&ndash;3 years of Front Office experience in a 3- or 4-star hotel is mandatory.Manages daily front desk operations, leading agents to ensure excellent guest satisfaction by overseeing check-ins/outs, resolving complex complaints, handling reservations, managing staff schedules, training, and coordinating with other hotel departments like housekeeping, while maintaining high service standards and ensuring accurate financial transactions and reportingJob Type: Full-timePay: QAR2,500.00 - QAR3,500.00 per month

Front Office Supervisor - Hotel Reception (A minimum of 2–3 years of Front Office experience in a 3-

SPHC

<div>Join our extraordinary world!

Thoughtful design, contemporary comfort, and warm, genuine service define this premium hotel experience, delivering quality and consistency for today&rsquo;s travelers.

As IHG Hotels &amp; Resorts continues its strategic growth in Qatar, we are looking for a proactive and detail-oriented Reservations Supervisor to oversee daily reservations operations, ensure accuracy in bookings, and support the Reservations team in delivering exceptional service while maximizing revenue opportunities.

Welcome to Central Hotel Doha, where comfort, convenience, and understated elegance converge in the heart of the city. Ideally located on Airport Road, just minutes from Hamad International Airport, the hotel offers easy access to Doha&rsquo;s cultural highlights, including Souq Waqif, the Museum of Islamic Art, and the iconic Doha Corniche.

Our thoughtfully designed rooms and suites provide a serene retreat from the city&rsquo;s vibrancy, equipped with modern amenities such as complimentary Wi-Fi, flat-screen TVs, and tea/coffee facilities. For an elevated stay, indulge in the Grand Suite featuring a private in-room Jet tub.

After exploring, unwind in the tranquil indoor pool, rejuvenate at the fully equipped fitness centre, or enjoy pure relaxation at the spa. During summer, complimentary transfers and access to Doha Sands Beach let you savour the sea breeze and golden sands.

Dining at Central Hotel Doha is a delightful journey of flavours and ambience. From carefully crafted international cuisine to relaxed moments with handcrafted beverages and indulgent desserts, every experience delights the senses in a warm, inviting setting.

With versatile meeting spaces, an elegant wedding venue for up to 200 guests, and proximity to key business and shopping districts, Central Hotel Doha is the perfect welcoming escape for leisure and business travellers alike.

A little taste of your day-to-day

Every day is different, but you&rsquo;ll mostly be:
<ul>
<li>Supervise daily reservations activities and ensure all bookings are handled accurately and efficiently</li>
<li>Support and guide Reservations Agents to meet performance and service standards</li>
<li>Monitor room inventory, availability, and rate loading in coordination with Revenue Management</li>
<li>Ensure compliance with brand standards, policies, and procedures</li>
<li>Handle complex reservations, special requests, and guest concerns</li>
<li>Prepare daily and monthly reservations reports</li>
<li>Coordinate closely with Front Office, Sales, and Revenue teams</li>
<li>Train and coach new team members and provide ongoing support</li>
</ul>
What we need from you
<ul>
<li>Bachelor&rsquo;s degree in Hospitality Management or related field preferred</li>
<li>Minimum 2&ndash;3 years of experience in hotel reservations or front office, with supervisory experience an advantage</li>
<li>Strong knowledge of reservation systems and distribution channels</li>
<li>Good understanding of room types, rates, and inventory management</li>
<li>Excellent communication and organizational skills</li>
<li>Ability to lead a team and work under pressure</li>
</ul>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Reservations Supervisor

Hilton

<div>Front Office Manager
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
 
What will I be doing? 
As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Set departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings and produce minutes</li>
<li>Manage staff performance issues in compliance with company policies and procedures</li>
<li>Recruit, manage, train and develop the Front Office team</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A degree or diploma in Hotel Management or equivalent</li>
<li>A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector</li>
<li>High level of IT proficiency</li>
<li>High level of commercial awareness and sales capabilities</li>
<li>Experience of managing people and developing people</li>
<li>Previous experience of managing a department and Profit and Loss account</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Familiar with Property Management Systems</li>
<li>A degree or diploma in Hotel Management or equivalent</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Manager

The Ned Hotel

<div></div><div><div><div><div><div><div>DOHA</div></div><div><div>
Front Office Agent</div></div><div><div>
Full Time</div></div><div><div>
SALARY RANGE<div>
Competitive</div></div></div></div></div></div><div><div><div>
Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned&rsquo;s Club, a private members&rsquo; club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool. 
JOB PURPOSE: 
We are seeking a diligent and experienced Front Office Agent to join our team at The Ned Doha. As a Front Office Agent at The Ned Doha, you will be the welcoming face of our hotel, responsible for ensuring our guests have a memorable stay. You will manage check-ins and check-outs, address guest inquiries, and provide exceptional service throughout their visit. 
KEY RESPONSIBILITIES:<ul><li> 
Greet and welcome guests upon arrival and departure with a warm and friendly demeanor.</li><li>Handle check-ins and check-outs efficiently, following all procedures and protocols.</li><li>Address and resolve guest inquiries, requests, and complaints promptly and professionally.</li><li>Maintain up-to-date knowledge of hotel services, amenities, and local attractions to assist guests.</li><li>Coordinate with other departments to ensure guest satisfaction and seamless operations.</li><li>Process guest payments, manage cash handling, and maintain accurate records.</li><li>Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.</li><li>Uphold The Ned Doha&rsquo;s standards of excellence and hospitality at all times.</li></ul> 
QUALIFICATIONS:<ul><li> 
Previous experience in a similar role within the hospitality industry is preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in hotel management software and front office systems.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to handle stressful situations calmly and effectively.</li><li>Flexibility to work shifts, including evenings, weekends, and holidays.</li><li>Fluency in English; knowledge of additional languages is an asset.</li><li>A positive attitude and a commitment to providing outstanding guest service.</li></ul> 
WHAT&rsquo;S IN IT FOR YOU?<ul><li>
One of the most iconic places to be and work.</li><li>
Amazing learning and development program</li><li>
Discounted rates at The Ned Doha</li><li>
Fantastic career growth opportunities</li></ul> 
At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. 
Apply today and join us as a Front Office Agent
#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed</div></div></div></div>

Front Office Agent

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