business development manager Jobs in Charge Jobs In Doha

business development manager

business development executive Jobs in Charge Jobs In Doha

business development executive

business development manager- doha, qatar Jobs in Charge Jobs In Doha

business development manager- doha, qatar

business development & investor acquisition specialist Jobs in Charge Jobs In Doha

business development & investor acquisition specialist

business development executive (bde) Jobs in Charge Jobs In Doha

business development executive (bde)

group business development manager

Holding Group

Responsibilities <ul><li>Lead business development strategy across all group subsidiaries.</li><li>Identify and pursue new markets, partnerships, and investment opportunities.</li><li>Coordinate with the group managers to align goals.</li><li>Drive revenue growth, client acquisition, and brand expansion.</li><li>Report performance metrics and strategic progress to executive leadership.</li></ul>Educational Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Economics, Finance, or a related field (mandatory).</li><li>Master&rsquo;s degree (MBA) or equivalent is preferred.</li></ul>Professional Experience<ul><li>Minimum 5 years of progressive experience in business development, sales, or strategy.</li><li>Proven track record of developing and executing growth strategies across multiple business units or regions.</li><li>Experience in leading teams and managing business development functions at a corporate or group level.</li><li>Exposure to international markets, partnerships, and cross-border negotiations (a plus for multinational organizations).</li></ul>Skills<ul><li>Ability to design and implement business expansion plans.</li><li>Excellent market research and opportunity assessment skills.</li><li>Exceptional leadership, negotiation, and stakeholder management skills.</li><li>Ability to influence and collaborate with senior management and cross-functional teams.</li><li>Excellent communication and presentation skills (English fluency required; other languages are a plus).</li><li>Familiarity with digital business development strategies (e.g., online partnerships, digital transformation initiatives).</li></ul>Job Type: Full-timePay: QAR10,000.00 - QAR15,000.00 per month

GROUP BUSINESS DEVELOPMENT MANAGER

QNB Group

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent will contribute to the development and implementation of digital marketing campaigns, focusing on content creation, SEO optimization, and social media engagement. This role supports the broader marketing objectives by ensuring content alignment with campaign goals, optimizing digital assets for search visibility, and engaging with the customer base through digital channels.
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Proactively and accountably assist in the implementation of the strategies and plans to achieve migration, transactions volumes, and revenue, profit and cost savings targets for the Group Retail Digital Business unit
 </li>
 <li>
 Proactively support in meeting target budgets and working closely with partnerships of Group Digital Business units as well as local and International partners to evaluate opportunities for establishing partners to meet the end-to-end value chain requirements of customers.
 </li>
 <li>
 Support the new initiatives that supports migration and preferred digital touch point use through relevant market intelligence and internal data analysis
 </li>
 <li>
 Support Group Retail Digital Business in drawing a sustainable and future proof product lifecycle strategy
 </li>
 <li>
 Recommend and implement innovative marketing strategy to transform the Bank into the Bank of future by leveraging technological advances with a vision to serve the customers with end-to-end integrated services of Banking &amp; beyond
 </li>
 <li>
 Achieve and exceed KPI targets set for the unit aligned with Group Retail Digital Business
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Senior Associate, Digital Marketing
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Drive and develop marketing, and embrace digitization into all customer related processes and channels to improve customer experience and satisfaction. Formulate a customer focused multichannel strategy and transform the customer engagements from conventional channels into digital channels. Establish leadership in the brand identity, particularly in the digital spectrum
 </li>
 <li>
 Support the development of strategies to drive Group Retail Digital Business customer penetration, acquisition and retention
 </li>
 <li>
 Build and maintain strong and effective relationships with all other related functions / units to achieve Group&rsquo;s goals / objectives
 </li>
 <li>
 Adapt marketing approaches from successful allied industries in a smart manner and implement marketing initiatives to boost the revenue and profitability of existing business while at the same time focusing on future needs of customers.
 </li>
 <li>
 Set up channels for taking continuous customer feedback leading to analysis that drives process transformation projects
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Maintain and conduct activities in compliance with policies and procedures, regulations and prevailing best practices
 </li>
 <li>
 Directly report and work under the supervision of VP Digital Marketing (Line Manager)
 </li>
 <li>
 Conduct meetings, prepare, and deliver presentations, as appropriate and requested by VP Digital Marketing
 </li>
 <li>
 Submit periodic Management Information / Business Information reports to the VP Digital Marketing and to other executive management of the Group to appraise them about the Digital Business function&rsquo;s performance.
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Motivated, open-minded, high performer individual
 </li>
 <li>
 Excellent Marketing, and good IT background
 </li>
 <li>
 Possess good knowledge of financial services and digital/mobile technologies and innovations
 </li>
 <li>
 Excellent research skills and knowledge of international and local market trends
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field
 
 
 </li>
 </ul>
 
 Education/Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
 </li>
 <li>
 At least 2 years of relevant experience, preferably within a highly rated international bank.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Qatari ID
 </li>
 <li>
 Passport Copy
 </li>
 <li>
 Educational Certificates - Degree
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3458 - Associate Digital Banking (Qatarization)

Prime Solutions & Services

JOB DESCRIPTIONPosition Title: Finance Manager Department: Finance &amp; AccountsQUALIFICATIONS &amp; EXPERIENCEAcademic Qualifications &ndash; Mandatory The Finance Manager must hold at least one of the following.<ul><li>Bachelor&rsquo;s Degree in Finance, Accounting, Economics, Business Administration, or equivalent. Degree issued by an accredited university or higher education institution.</li><li>Preferred or Strongly Recommended.</li><li>Master&rsquo;s Degree in Finance, Accounting, MBA, or Financial Management.</li><li>At least one recognized professional qualification is strongly recommended, especially for regulated or group environments.:</li><li>CPA / ACCA / CA / CIMA /CFA / ACA or equivalent chartered qualification</li></ul>Experience Requirements<ul><li>15 to 20 years of total experience in Finance &amp; Accounting.</li><li>Minimum 10&ndash;12 years in a senior finance leadership role.</li><li>Proven experience in:</li><li>Construction companies</li><li>Real Estate developers</li><li>Main Contracting firms</li><li>Large holding or group companies with multiple subsidiaries</li><li>Strong exposure to GCC / Middle East markets preferred.</li></ul>Technical and Functional Competence. MandatoryThe Finance Manager must demonstrate proficiency in the following.<ul><li>Strong knowledge of:</li><li>ERP systems (Oracle / SAP / MS Dynamics AX / D365 / Odoo)</li><li>IFRS standards (especially construction &amp; real estate)</li><li>Project accounting &amp; cost control</li><li>Financial controls and internal control frameworks</li><li>Cash flow &amp; working capital management</li><li>Advanced proficiency in Excel, financial models, Power BI and dashboards.</li><li>Experience in group consolidation &amp; inter-company accounting.</li><li>Payroll oversight and statutory deductions understanding</li><li>Excellent analytical, leadership, and stakeholder-management skills.</li></ul>CORE COMPETENCIES<ul><li>Strategic thinking &amp; financial leadership</li><li>Strong commercial and business acumen</li><li>Risk management &amp; compliance mindset</li><li>Team leadership and mentoring</li><li>High integrity and attention to detail</li></ul>PREFERRED PROFILE<ul><li>Experience working in large holding companies with diverse business verticals.</li><li>Background in mega construction projects or mixed-use real estate developments.</li><li>Hands-on ERP implementation or upgrade experience.</li></ul>Job Types: Full-time, Permanent

Finance Manager

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 The Revenue Analyst supports the hotel&rsquo;s commercial strategy by collecting, analyzing, and interpreting data to optimize pricing, inventory, and distribution. This role assists the Revenue Manager in developing tactical and strategic decisions that maximize revenue across all business segments for Raffles &amp; Doha.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist the Revenue Manager in preparing daily, weekly, and monthly revenue reports and performance reviews.
 </li>
 <li>
 Participate in the development and execution of pricing and yield strategies.
 </li>
 <li>
 Contribute to the analysis of market trends, booking patterns, competitor performance, and demand drivers.
 </li>
 <li>
 Maintain and update forecasting models for rooms, F&amp;B, and other revenue streams as requested.
 </li>
 <li>
 Ensure data accuracy across RMS, PMS, GDS, and channel management platforms.
 </li>
 <li>
 Monitor pickup, pace, and segmentation performance, highlighting risks or opportunities to the Revenue Manager.
 </li>
 <li>
 Generate dashboards and insight-driven summaries for senior leadership.
 </li>
 <li>
 Inventory, Pricing &amp; Distribution
 </li>
 <li>
 Manage daily rate loading, restrictions, and inventory controls across all distribution channels, following direction from the Revenue Manager.
 </li>
 <li>
 Conduct rate parity checks to ensure consistency across OTAs and brand channels.
 </li>
 <li>
 Assist in optimizing channel mix and reducing distribution costs.
 </li>
 <li>
 Support the Revenue Manager in the maintenance of all revenue-related systems, including RMS, channel manager, and forecasting tools.
 </li>
 <li>
 Assist with system configuration updates, testing, and troubleshooting.
 </li>
 <li>
 Document processes and maintain standard operating procedures for the department.
 </li>
 <li>
 Work closely with Sales, Marketing, Reservations, and Front Office to ensure alignment with the revenue strategy.
 </li>
 <li>
 Attend commercial meetings and present insights on performance, trends, and forecast updates.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Hospitality, Finance, Economics, or a related field
 </li>
 <li>
 Previous experience in revenue management, reservations, data analysis, or hospitality operations preferred
 </li>
 <li>
 Strong analytical skills, with proficiency in Excel and revenue management systems
 </li>
 <li>
 Excellent communication and stakeholder management skills
 </li>
 <li>
 High attention to detail, with the ability to multitask in a fast-paced environment
 </li>
 </ul>
</div>

Revenue Analyst

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 174444
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 The Store Manager is responsible for leading a team to achieve high levels of customer service and in-store execution to drive sales and profitability targets. The role requires excellent communication and people skills to influence the team to deliver outstanding customer service. The manager must be able to analyze sales figures to strategize and achieve business targets, while managing financials such as P&amp;L and store KPIs.
 
 
 
 What You Will Do:
 
 
 
 
 Profit Financial
 
 
 
 <ul>
 <li>
 Drive, monitor, and review sales performance and recommend action plans to deliver sales budget at the store level.
 </li>
 <li>
 Conduct monthly meetings focusing on category sales performance with selling personnel to update performance and recommend improvements.
 </li>
 <li>
 Implement strategies and ensure 100% execution of all programs to achieve sales targets of exclusive products and submit feedback on promotion effectiveness.
 </li>
 <li>
 Manage and control store-approved operational expenses (OPEX) such as utilities, wrap supply, and staff costs.
 </li>
 <li>
 Recommend and initiate plans to optimize store controllable expenses.
 </li>
 <li>
 Achieve shrinkage budget below tolerance level through day-to-day monitoring of Retail Operating Standard Compliance.
 
 
 </li>
 </ul>
 Commercial
 
 
 <ul>
 <li>
 Check and review the implementation of display and timely replenishment of stocks.
 </li>
 <li>
 Manage availability and timely replenishment of stocks.
 </li>
 <li>
 Ensure consistent, accurate, and timely inventory adjustments (e.g., GAP, Cycle Counts, Negative Quantity on Hand, False Positive).
 </li>
 <li>
 Comply consistently with the Brand of Service Standards when dealing with customers.
 </li>
 <li>
 Ensure customer shopping experience exceeds expectations.
 </li>
 <li>
 Handle and report product queries and complaints, offering advice professionally aligned with the Brand of Service Standards procedure.
 </li>
 <li>
 Drive loyalty member programs and initiatives to achieve target transaction participation.
 </li>
 <li>
 Drive selling techniques to achieve target conversion/transaction rate.
 </li>
 <li>
 Cascade ongoing promotions, activities, memos, and bulletins following the standard power talk guidelines regularly.
 </li>
 <li>
 Check and validate the proper implementation and execution of promotional and store activities (e.g., promo callouts, hero displays, and price changes).
 
 
 </li>
 </ul>
 Process
 
 
 <ul>
 <li>
 Ensure policies, brand standards, grooming guidelines, and internal control procedures are communicated and implemented as per SOP.
 </li>
 <li>
 Demonstrate strong analytical skills and understanding of the system and reporting.
 </li>
 <li>
 Monitor store controllable expenses, supervise loss, asset protection, and risk management, and be accountable for inventory management.
 </li>
 <li>
 Liaise with mall management and handle store documentation as appropriate (daily reports, banking, refunds, exchanges, etc.).
 </li>
 <li>
 Perform cashiering duties.
 
 
 </li>
 </ul>
 People Management
 
 
 <ul>
 <li>
 Plan and monitor Personal Development Plans and in-role development interventions.
 </li>
 <li>
 Identify, implement, and monitor team learning interventions.
 </li>
 <li>
 Review and discuss performance appraisals and personal plans of direct reports.
 </li>
 <li>
 Implement action plans for employee engagement.
 </li>
 <li>
 Conduct performance review completion and discussion.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Strong leadership and team management abilities.
 </li>
 <li>
 Excellent customer service orientation and empathy.
 </li>
 <li>
 Proactive initiative-taking with good team spirit.
 </li>
 <li>
 Strong analytical skills and retail systems understanding.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Bachelor or Master's degree is preferred.
 </li>
 <li>
 Minimum 5+ years of experience in retail and team management in the beauty sector.
 </li>
 <li>
 Proficiency in retail operational skills (stock management, visual merchandising, systems, cash management).
 </li>
 <li>
 Demonstrated management and people development skills, leadership abilities, and problem-solving competence.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Store Manager | Retail | Watsons | Qatar

Yasmine Palace Restaurant

Job SummaryThe Assistant HR Manager provides administrative and operational support to the HR Manager and the HR department across the hospitality group. This role supports smooth HR operations, employee relations, performance management, compliance with Qatar Labor Law, recruitment, training, and employee development. The ideal candidate is organized, detail-oriented, and able to effectively support both management and employees.Key Responsibilities<ul><li>Assist the HR Manager in day-to-day HR operations and administrative tasks across all outlets.</li><li>Support employee relations matters, including disciplinary actions, investigations, grievances, and corrective action plans.</li><li>Ensure compliance with Qatar Labor Law, company policies, and HR best practices.</li><li>Support recruitment processes, including job postings, CV screening, interview coordination, and onboarding.</li><li>Maintain and update employee records, HR databases, personnel files, and contracts.</li><li>Assist in performance management processes, including KPIs, evaluations, appraisals, and annual review cycles.</li><li>Coordinate training sessions, employee development programs, and HR-related activities.</li><li>Support manpower planning, workforce structuring, and staffing requirements.</li><li>Assist in preparing HR documents, reports, dashboards, and presentations.</li><li>Respond to employee inquiries regarding HR policies, procedures, benefits, leave, and attendance.</li><li>Support payroll preparation by tracking attendance, leave, and employee data.</li><li>Coordinate HR calendars, including evaluations, training schedules, and key HR deadlines.</li><li>Support HR audits, inspections, and internal compliance reviews.</li><li>Assist in updating HR policies, SOPs, and internal HR controls.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.</li><li>Minimum 5&ndash;7 years of HR experience.</li><li>Fluent in Arabic and English &ndash; mandatory.</li><li>Strong knowledge of HR processes, employee relations, and Qatar Labor Law.</li><li>Hospitality or service industry experience is an advantage.</li><li>Excellent organizational, multitasking, and time-management skills.</li><li>Strong written and verbal communication skills.</li><li>Proficiency in MS Office and HR systems.</li><li>Ability to handle confidential information with discretion.</li><li>Team player with a proactive and professional approach.</li></ul>Benefits<ul><li>Comprehensive benefits package</li></ul>How to ApplySend your CV to recruitment@yasminepalace.comJob Type: Full-time

Hr Manager Assistant

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group. Will be replacing the Manager, Customer Services during his/her absence.
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
 </li>
 <li>
 Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Senior Associate, Customer Services
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
 </li>
 <li>
 Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.
 </li>
 <li>
 Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
 </li>
 <li>
 Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
 </li>
 <li>
 Assist customers in filling out various forms and applications as requested such as opening an account; applying for a loan and an ATM, credit cards and checkbook; standing order instructions etc.
 </li>
 <li>
 Coordinate with tellers and branch operations staff on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.
 </li>
 <li>
 Receive loan applications from customers and prepare the corresponding loan agreements, check dormant accounts, and approve customers&rsquo; signatures.
 </li>
 <li>
 Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.
 </li>
 <li>
 Refer to Manager, Customer Services for any unresolved queries on transactions handled.
 </li>
 <li>
 Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.
 </li>
 <li>
 Ensures compliance to internal service quality standards and compliance to audit requirements
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Possess working knowledge of branch customer service to carry out duties and responsibilities.
 </li>
 <li>
 Identify related areas for professional development of self.
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 
 
 </li>
 </ul>
 
 Education/Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
 </li>
 <li>
 At least 2 years of relevant experience, preferably within a highly rated international bank.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Qatari ID
 </li>
 <li>
 Passport
 </li>
 <li>
 Educational Certificates - Degree
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3575 - Senior Associate Customer Services (Qatarization)

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