senior data scientist

data analyst (genai)

lead data scientist

search strategy lead

talent scientist

growth insights supervisor

Çelik Motor

<div>
 
 
 Growth &amp; Insights Supervisor
 
 
 
 
 
 
 As one of the longest-standing companies of the
 
 Anadolu Group
 
 ,
 
 &Ccedil;elik Motor
 
 is the one of the most well-known company of Turkish automotive industry with more than a half-century of experience.
 
 
 
 
 
 &Ccedil;elik Motor is demonstrating its innovative perspective with the incorporated brands
 
 Kia and Garenta
 
 while leading the way in the industry.
 
 
 
 
 
 Do you see yourself as a part of change-driven work environment? Does the new trends in
 
 e-commerce, mobility, automotive and transportation
 
 enthusiasts you? Do you have a
 
 digital-oriented mindset
 
 and are you eager to deliver projects to contribute in our future vision?
 
 
 
 
 
 If so, come join us for your next adventure! We are looking for
 
 Growth &amp; Insights Supervisor
 
 for our
 
 Garenta
 
 brand.
 
 
 
 
 
 
 KEY OBJECTIVE
 
 
 
 
 
 
 The Growth &amp; Insights Supervisor is responsible for managing the company&rsquo;s data ecosystem, designing data architecture, enabling reporting infrastructure, and driving growth through data-driven decision making. This role leads growth and customer value management, CRM activities, insights generation via analyses and hypotesis testing, customer segmentation, KPI tracking, loyalty programs, and decision support systems across the organization.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 Leading the Growth and Insights team, a diverse group of talented professionals.
 
 
 
 
 
 Growth
 
 <ul>
 <li>
 Responsible for base customer revenue growth and re-rental rate.
 </li>
 <li>
 Designing and running customer journeys, running campaigns and planning communications to ensure growth.
 </li>
 <li>
 Creating customer lifecycle and segmentation strategies.
 </li>
 <li>
 Designing and optimizing churn, cross-sell, upsell, and retargeting scenarios.
 </li>
 <li>
 Designing and managing the loyalty programme.
 </li>
 <li>
 Designing CRM automations, journeys, and A/B testing structures. Leading system design projects accordingly.
 </li>
 <li>
 Running CRM operations.
 </li>
 </ul>
 
 
 
 
 Insights
 
 <ul>
 <li>
 Generating hypotheses, testing, and transforming data into insights.
 </li>
 <li>
 Monitoring data trends, detect anomalies, and translating insights into proactive, growth-oriented actions.
 </li>
 <li>
 Designing and optimizing data architecture to support business growth and data quality.
 </li>
 <li>
 Shaping data models, dashboard requirements, and BI roadmaps. Guiding system integrations in collaboration with IT teams.
 </li>
 <li>
 Defining, tracking, and optimizing KPIs across departments. Developing and maintaining strategic and operational dashboards and reports.
 </li>
 <li>
 Identifying manual reporting processes and driving automation initiatives,
 </li>
 <li>
 Supporting strategic planning and budgeting processes with data-driven insights.
 </li>
 <li>
 Researching and implementing new BI, CRM, and analytics tools.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATIONS
 
 
 
 
 
 <ul>
 <li>
 Growth-minded, proactive, and highly business-savvy.
 </li>
 <li>
 Strong understanding of data modeling, data architecture, and reporting frameworks. Can guide design.
 </li>
 <li>
 Hands-on experience with BI tools and CRM / marketing automation platforms is highly preferred.
 </li>
 <li>
 Strong analytical mindset with the ability to question data and build hypotheses.
 </li>
 <li>
 Excellent communication, stakeholder management, and leadership skills.
 </li>
 <li>
 Experience in automotive, telco, e-commerce, or financial services is a plus.
 </li>
 <li>
 Bachelor&rsquo;s degree in Engineering, Business, Economics, Statistics, Mathematics, or related fields.
 </li>
 <li>
 Minimum 6 years of experience in growth, customer value management, CRM, Business Intelligence, or analytics-related roles.
 </li>
 <li>
 Prior team management experience is preferred.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 You can access the Garenta Lighting Text via the link below:
 
 
 
 https://garenta.com.tr/files/calisan-adayi-aydinlatma-metni
 
 
</div>

Growth & Insights Supervisor

Pernod Ricard

<div>Pernod Ricard is Conviviality
We are Cr&eacute;ateurs de convivialit&eacute;. Conviviality is what makes us unique.
It's a key part of our culture as a Company and is something that people can truly understand and experience once they join Pernod Ricard. When working on our refreshed EVP, we wanted to make sure to capture this essence and incorporate it into our storytelling going forward, to proclaim it: &ldquo;Conviviality, it&rsquo;s our thing.&rdquo;
Department: Sales
Position: On Trade Sales Supervisor, İzmir
Reports To: On Trade Area Manager, Aegean
About the Role
Pernod Ricard T&uuml;rkiye is looking for an On-Trade Sales Supervisor to join our İzmir field organization.
In this role, you will be responsible for leading on-trade sales execution, developing the field team, and ensuring our premium brand portfolio is represented with excellence across on-trade accounts.
You will play a critical role in driving commercial performance while ensuring full compliance with company standards and local regulations.
Key Responsibilities
1. Field Leadership &amp; Team Management<ul><li>
Lead, coach, and develop the İzmir On-Trade sales team in the field</li><li>
Set clear priorities and ensure consistent execution of sales targets</li><li>
Support individual development through regular field visits, feedback, and performance follow-ups</li></ul>
2. Sales Execution &amp; Operational Excellence<ul><li>
Manage day-to-day on-trade sales operations in line with Pernod Ricard standards</li><li>
Ensure perfect execution of agreed commercial plans and activations at account level</li><li>
Monitor sales performance, KPIs, and action plans to deliver volume and value growth</li></ul>
3. Customer &amp; Account Management<ul><li>
Build strong, long-term relationships with key on-trade customers</li><li>
Ensure high-quality customer experience while protecting Pernod Ricard&rsquo;s premium brand image</li><li>
Act as the first escalation point for field-level customer topics and operational issues</li></ul>
4. Cross-Functional Collaboration<ul><li>
Work closely with Trade Marketing, Marketing, and Supply teams to ensure alignment in the field</li><li>
Support the execution of launches, campaigns, and visibility initiatives within legal boundaries</li></ul>
5. Compliance &amp; Reporting<ul><li>
Ensure full compliance with local alcohol regulations, company policies, and ethical standards</li><li>
Provide accurate and timely reporting on field activities, market insights, and competitive landscape</li></ul>
Qualifications &amp; Skills<ul><li>
Experience: Minimum 5 years of sales experience, with 2&ndash;3 years in On-Trade or FMCG field roles; prior supervisory experience is strongly preferred</li><li>
On-Trade Expertise: Solid understanding of on-trade dynamics, customer segmentation, and alcohol category regulations</li><li>
Leadership: Proven ability to lead, motivate, and develop field sales teams</li><li>
Commercial Acumen: Strong planning, execution, and problem-solving skills</li><li>
Systems &amp; Tools: ERP systems, MS Office</li><li>
Flexibility: Willingness to work in a field-based role, including evenings and weekends when required</li><li>
Language: Intermediate English proficiency</li></ul>
Education<ul><li>
Bachelor&rsquo;s degree in Business Administration, Economics, Hospitality, or a related field is preferred</li></ul>
What We Offer<ul><li>
A field leadership role within one of the world&rsquo;s leading wines &amp; spirits companies</li><li>
Strong learning culture, structured development, and career growth opportunities</li><li>
A dynamic, performance-driven environment rooted in collaboration and respect</li></ul>
Take the next step in your sales leadership career with Pernod Ricard T&uuml;rkiye.
Where Conviviality is at work?
Collective Spirit: Conviviality is in our DNA and connects us beyond borders. The more diverse we are, the better we are at shaping the future of our industry. At our table, we have fun and bring a performance mindset to our work. We feel proud to continue the legacy of our group and iconic brands.
Craft Your Path: Our people enjoy coming together and transforming obstacles into opportunities. Everyone is empowered to do their best work and we nurture an enthusiasm for innovation and growth. Here, you will own your career and have access to unique opportunities to craft the path you want to take.
Cultivate The Future: We&rsquo;re a business with a soul. We care deeply about each other, our communities and our planet. We cherish the land where our products are grown and are committed to bringing good times from a good place. Being responsible in a safe and sustainable way is at the core of everything we do.
Building a Workplace of Inclusion
In line with the Group&rsquo;s core values, all recruitment processes are guided by the PR Leadership Attributes and the technical skills required for the role, ensuring fairness and eliminating any potential bias in candidate evaluation.
Job Posting End Date:
Target Hire Date:
2026-01-23
Target End Date:
2026-01-24</div>

On Trade Sales Supervisor, İzmir

DERIMOD

<div>
 
 
 Who We Are
 
 
 
 At Derimod, we champion innovation, inspire style, and make a lasting impact in the world of fashion. Since our founding in 1974, we&rsquo;ve evolved from a pioneer in leather craftsmanship into the leader of Turkey&rsquo;s leather fashion and footwear retail industry. Today, we continue to set trends, deliver exceptional customer experiences, and redefine elegance for everyone, embracing diverse perspectives and fostering inclusivity with every step we take.
 
 <ul>
 <li>
 
 Innovating: At Derimod, innovation is driven by our commitment to delivering the best customer experience and high-quality products. Through cutting-edge technology and advanced production processes, we continuously refine our designs and operations. By leveraging the latest in fashion tech, we ensure that every product meets the highest standards of craftsmanship, combining modern trends with unmatched quality. Our focus on technology enables us to create seamless experiences, both online and in-store, ensuring that our customers receive the finest in leather fashion, backed by innovation at every step.
 
 </li>
 <li>
 
 Inspiring: At Derimod, we inspire across every facet of the retail industry. By setting new fashion trends, delivering exceptional customer experiences, and being a leading employer, we create an environment where innovation and creativity thrive. Our dedication to excellence inspires not only our customers but also our employees, who are empowered to push boundaries and grow. Additionally, we inspire our business partners throughout the leather industry by setting benchmarks in quality, sustainability, and collaboration, fostering a culture of shared success and forward-thinking leadership.
 
 </li>
 </ul>
 
 
 &bull; Impacting: At Derimod, we are dedicated to making a lasting impact on our community, the environment, and the fashion industry. As a leader in sustainable and ethical fashion, we actively encourage our employees, business partners, and the entire retail industry to achieve sustainability goals and improve standards for a better future. Our commitment goes beyond our products; we foster a vibrant, inclusive work culture that empowers our team to make meaningful contributions in both their personal and professional lives. Together, we are shaping a more responsible, ethical, and sustainable future for fashion and beyond.
 
 
 
 Join us at Derimod, where your passion for fashion will not only be nurtured but also be given the platform to innovate, inspire, and make an impact in the ever-evolving world of fashion.
 
 
 
 
 
 
 Why We Need You
 
 
 
 At Derimod, we are modernizing our financial planning and decision-support capabilities to build a more agile, insight-driven, and data-empowered organization. As we expand our omni-channel structure and accelerate digital transformation, we need a
 
 Budget &amp; Reporting Supervisor
 
 who will elevate the quality, accuracy, and speed of our financial insights.
 
 
 In this role, you will play a critical part in shaping our financial strategies, driving performance transparency, and improving data-based decision making across all business units. You will not only manage core budgeting and reporting processes but also lead the development of more advanced analytical tools, reporting standards, and forecasting methodologies that support our company&rsquo;s growth journey.
 
 
 
 
 
 
 What You Will Do
 
 
 
 &bull; Prepare annual budget plans aligned with company targets and manage their consolidation,
 
 
 &bull; Coordinate budgeting processes with all departments and ensure cross-functional alignment,
 
 
 &bull; Conduct monthly budget vs. actual analyses, identify variances, and prepare executive reports,
 
 
 &bull; Prepare daily, weekly, and monthly management reports and deliver clear presentations,
 
 
 &bull; Perform cost and expense analyses, ensuring adherence to budget guidelines,
 
 
 &bull; Conduct investment evaluations, feasibility studies, and profitability analyses,
 
 
 &bull; Support continuous improvement and standardization of reporting processes and tools,
 
 
 
 
 
 
 Who You Are
 
 
 
 &bull; Bachelor&rsquo;s degree in Engineering, Economics, Statistics, Mathematics or related fields,
 
 
 &bull; A track record of successful experience in budgeting, planning, and financial reporting,
 
 
 &bull; Preferably experience in financial statement preparation, process development, and improvement,
 
 
 &bull; Knowledge of accounting principles and uniform chart of accounts,
 
 
 &bull; Strong command of financial instruments, statements, and planning techniques,
 
 
 &bull; Advanced proficiency in Excel and PowerPoint,
 
 
 &bull; Experience with business intelligence and budgeting tools,
 
 
 &bull; Strong analytical thinking, planning, interpretation, and presentation skills,
 
 
 &bull; Excellent time management and a strong sense of ownership,
 
 
 &bull; Solution-focused, detail-oriented, and committed to quality,
 
 
 
 
 
 
 Why Derimod?
 
 
 
 &bull; An opportunity to strengthen the financial backbone of a rapidly growing, omni-channel fashion brand.
 
 
 &bull; A future-focused digital finance vision supported by modern reporting tools, analytics, and data-driven decision systems.
 
 
 &bull; A high-impact role with direct visibility across executive teams and strategic business units.
 
 
 &bull; A collaborative, human-centered culture where your analytical insights directly influence company performance and long-term strategy.
 
 
 
 
 
 Ready to shape Derimod&rsquo;s financial intelligence? Join us at Derimod, where your expertise in budgeting, reporting, and analysis empowers smarter decisions, drives sustainable growth, and helps build the future of a dynamic fashion organization.
 
</div>

Senior Budget Analyst

Brown-Forman

<div>Quote from Hiring Manager
As the Traditional Trade Sales Supervisor for İstanbul, you will take on a key leadership role in one of the
world&rsquo;s most dynamic markets, representing iconic brands under the Brown-Forman portfolio. This is a
unique opportunity to drive strategic growth across İstanbul, shaping the future of premium spirits in a
competitive and rapidly evolving industry. Join us and make a lasting impact in a high-visibility position.
Meaningful Work From Day One
The Traditional Trade Sales Supervisor is responsible for driving sales and distribution activities, with a
focus on brand building, increasing brand awareness among customers, and ensuring the optimal market
position for Brown-Forman brands within TT. This role works closely with and supports the TT Area Sales
Manager. The Traditional Trade Sales Supervisor is accountable for achieving both personal and team
goals, and for managing and developing a team of distributors.
What You Can Expect
Traditional Trade(TT) Management
<ul><li>Implements the overall sales strategy in TT and guides teams of B-F business partners to</li></ul>
implement these strategies.
<ul><li>Makes point-of-sale visits in line with the sales steps, in accordance with company standards, and</li></ul>
according to the routes approved by the Area Sales Manager.
<ul><li>Makes commercial visits to TT sales points and establishes and maintains business partnerships</li></ul>
with the visited sales points.
<ul><li>Responsible for the physical availability of new and seasonal products in all store formats in their</li></ul>
region.
<ul><li>Responsible for the sales (distributor buying and field sales), distribution and visibility of B-F</li></ul>
products.
<ul><li>Ensures optimum stock level at sales points and displays products in accordance with BF</li></ul>
standards, legal advice and internal regulations
<ul><li>Aligns the investments with the company's strategic objectives.</li></ul>
<ul><li>Responsible for applying the brands according to the determined planograms and positioning the</li></ul>
POSM materials in the best possible way.
<ul><li>Ensures that the budgets allocated for the activities are implemented appropriately and efficiently</li></ul>
in line with the installation mechanics and deadlines in accordance with the standards applicable
in the company.
<ul><li>Responsible for including potential new TT channel sales points operating in their region in the</li></ul>
coverage. Provides guidance to the teams of B-F business partners in this regard.
<ul><li>Implements the opening and/or closing of Traditional Channel sales points in the system in line</li></ul>
with company standards.
<ul><li>Makes regional analyzes that supports increasing the sales of B-F brands and the realization of</li></ul>
company targets, prepares action plans and implements these plans together with the teams of B-
F business partners.
<ul><li>Ensures the correct implementation of sales campaigns/promotional activities.</li></ul>
<ul><li>Guarantees the responsible territory consistently achieves top-tier results.</li></ul>
<ul><li>Holds regular meetings with the sales team of B-F business partners. Guiding sales teams in line</li></ul>
with company strategies.
Distributor Management
<ul><li>Responsible for communication and coordination with distributors.</li></ul>
<ul><li>The candidate monitors the compliance of the distributors &amp; operations with B-F standards and</li></ul>
legal processes, and takes action, when necessary, by coordinating with the Area Sales Manager.
<ul><li>Supports the Area Sales Manager in the creation of distributor orders and manages distributor</li></ul>
product purchase targets by considering optimum stock levels and predicting field sales
performance.
<ul><li>Ensure business needs and takes action in coordination with TT Area Sales Manager as needed</li></ul>
<ul><li>Works in coordination with distributors for business development opportunities (Number of sales</li></ul>
representatives required, regional organization planning, competitive analysis within the region,
etc.)
Administrative Duties:
<ul><li>Delivers the expected data, reports, activity evaluation in a timely manner according to the</li></ul>
standards and procedures valid in the company.
<ul><li>Responsible for timely reporting in accordance with B-F standards through Panorama &amp; Vispera.</li></ul>
(Collecting data on BF products, market data, data on customers served, and information on
competitors' activities in the market)
<ul><li>Supervises the work of B-F business partners who provide merch services in the field.</li></ul>
<ul><li>Responsible for maintaining the customer database in their region accurately and up-to-date.</li></ul>
<ul><li>Maintains operations in the responsible territory in compliance with company standards.</li></ul>
<ul><li>Holds regular meetings with the TT Area Sales Manager for feedback and insights on the status of</li></ul>
the work and shares action plans when needed.
<ul><li>Keep the relevant database accurate and up-to-date for the customers in their responsible</li></ul>
territory.
<ul><li>Acts as the Brand Ambassador of the B-F Portfolio. Coordinates the preparation and execution of</li></ul>
special product training for the sales personnel of B-F business partners.
What You Bring to the Table
<ul><li>Education: College/University (Bachelors or Equivalent);</li></ul>
<ul><li>Competent computer use (MS Office programs - Excel, Power Point)</li></ul>
<ul><li>Proficient in spoken and written English</li></ul>
<ul><li>Driver's license</li></ul>
<ul><li>Minimum of 2-3 years of experience in FMCG, preferably within the same category/field.</li></ul>
<ul><li>Strong knowledge of sales and negotiation techniques.</li></ul>
<ul><li>Comprehensive understanding of the market.</li></ul>
<ul><li>Excellent business process organization skills.</li></ul>
<ul><li>Proven ability to establish and maintain easy, sustainable commercial relationships.</li></ul>
<ul><li>Experience in utilizing financials in collaboration with clients.</li></ul>
<ul><li>Ability to prepare and deliver effective presentations to clients.</li></ul>
What Makes You Unique
<ul><li>People management</li></ul>
<ul><li>Business Development</li></ul>
<ul><li>Strategic Vision</li></ul>
<ul><li>Data-Driven Decision Making</li></ul>
<ul><li>Negotiation, persuasion and influence</li></ul>
<ul><li>Planning and Execution</li></ul>
<ul><li>Proactive Approach</li></ul>
<ul><li>Motivational Adaptation</li></ul>
<ul><li>Result oriented</li></ul>
<ul><li>Project and Change Leadership</li></ul>
<ul><li>Active Listening</li></ul>
Who We Are
We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.
What We Offer
Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.
\#LI #chambord
Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.
Business Area: Europe, Africa, APAC Division
Function: Sales
City:

Istanbul
State:
Country: TUR
Req ID: JR-00009557</div>

Traditional Trade Sales Supervisor - İstanbul

Dr. Guder

We&rsquo;re Hiring | Medical Tourism Call Center Supervisor at Dr. Guder ClinicWe are looking for an experienced Medical Tourism Call Center Supervisor to lead and manage our growing team in Istanbul.RequirementsMinimum 2&ndash;3 years of experience in medical tourism call center operations Previous team leader / supervisor experience is required Fluent in English Turkish / French is a plus Strong leadership, communication, negotiation, and sales skills Ability to monitor team performance, improve conversion rates, and achieve targets Experience with CRM systems and reportingSalary &amp; BenefitsCompetitive salary High commission &amp; performance-based bonuses.Location Kozyatağı / IstanbulPlease send your application and CV to: fuatguder360@gmail.comİş T&uuml;r&uuml;: Tam zamanlıMaaş: 50.000,00TRY - 150.000,00TRY aylıkWork Location: İş yeri

Satış Supervizörü / Sales Supervisor

Kellanova

<div>
 
 
 As a Key Accounts Manager, Modern Trade, Turkey, this role is responsible for managing key accounts, developing strategic relationships, and driving sales growth within the Modern Trade.
 
 
 
 
 Grow with us as you enhance your sales expertise by delivering fully integrated commercial strategies, working closely with the Brand, Customer Marketing, Insights, finance and supply chain teams.
 
 
 
 
 
 
 
 A Taste of What You&rsquo;ll Be Doing
 
 
 
 
 
 <ul>
 <li>
 Develop and implement strategic account plans to achieve sales targets and business objectives.
 </li>
 <li>
 Build and maintain strong relationships with key accounts, ensuring high levels of customer satisfaction.
 </li>
 <li>
 Identify new business opportunities within the Modern Trade channel and develop strategies to capitalize on them.
 </li>
 <li>
 Collaborate with cross-functional teams, including marketing, supply chain, and finance, to ensure seamless execution of sales strategies.
 </li>
 <li>
 Monitor market trends, competitor activities, and customer feedback to inform business decisions.
 </li>
 <li>
 Prepare and present regular sales reports, forecasts, and performance analyses to senior management.
 </li>
 <li>
 Negotiate contracts, pricing, and terms of trade with key accounts.
 </li>
 </ul>
 
 
 
 
 
 Your Recipe for Success
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Marketing, or a related field.
 </li>
 <li>
 Minimum of 5 years of experience in sales or account management, preferably within the Modern Trade channel.
 </li>
 <li>
 Proven track record of achieving sales targets and driving business growth.
 </li>
 <li>
 Strong negotiation, communication, and interpersonal skills.
 </li>
 <li>
 Ability to analyze market data and develop actionable insights.
 </li>
 <li>
 Fluency in Turkish; proficiency in English is a plus.
 </li>
 </ul>
 
 
</div>

National Key Accounts Manager

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

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