b&f service expert (barista) - roastery services

f&b service expert - barista - lobby lounge - marriott al forsan

waiter/ess - lobby lounge - conrad abu dhabi etihad towers

anti-fraud risk strategy analyst (senior/ lead/ expert)

b&f service expert (barista) - roastery services Jobs in Abu Dhabi

f&b service expert - barista - lobby lounge - marriott al forsan Jobs in Abu Dhabi

guest relations agent

waiter/ess - lobby lounge - conrad abu dhabi etihad towers Jobs in Abu Dhabi

anti-fraud risk strategy analyst (senior/ lead/ expert) Jobs in Abu Dhabi

guest arrival expert lobby ambassador

Marriott International

<div>Additional Information 
Job Number26026680 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Abu Dhabi - Yas Island, Yas Island, Abu Dhabi, United Arab Emirates, United Arab Emirates, 131808 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Arrival Expert (Lobby Ambassador)

IHG Hotels & Resorts

<div>As a Lobby Hostess at InterContinental Abu Dhabi, you are the face and personality of the hotel lobby. Your role is to provide a gracious, warm, and engaging welcome to all guests, offering assistance, information, and personalized service to enhance their experience. You ensure the lobby area reflects the brand&rsquo;s luxury standards while proactively identifying guest needs, offering support, and creating memorable interactions throughout their stay. You will serve as a key connection between the guest and hotel departments, embodying the values of True Hospitality at all times.
A little taste of your day-to-day:
Every day is different, but you&rsquo;ll mostly do:
Guest Engagement &amp; Experience:<ul><li>
Greet all guests warmly upon arrival and departure, maintaining eye contact and a professional, friendly demeanor.</li><li>
Anticipate guest needs and proactively offer assistance (e.g. directions, amenities, transportation, services).</li><li>
Recognize VIPs, repeat guests, and IHG One Rewards members, offering personalized welcomes and ensuring their preferences are acknowledged.</li><li>
Assist with lobby-based guest needs, including directions to outlets, local area recommendations, and responding to inquiries.</li><li>
Support Front Desk and Concierge teams by guiding guests to the appropriate services or staff members.</li></ul>
Lobby Presence &amp; Ambience:<ul><li>
Maintain a visible presence in the lobby at all times, ensuring cleanliness, organization, and ambiance align with InterContinental brand standards.</li><li>
Monitor guest flow, peak periods, and anticipate needs for additional support from other departments.</li><li>
Report maintenance or housekeeping issues within the lobby area immediately for timely resolution.</li></ul>
Communication &amp; Coordination:<ul><li>
Liaise with Front Office, Concierge, Bell Desk, Housekeeping, and F&amp;B teams to ensure seamless guest experiences.</li><li>
Handle guest complaints or concerns calmly and professionally, escalating to management when necessary.</li><li>
Support in handling guest arrivals and departures during peak times by assisting with greetings, room orientations, or luggage coordination.</li></ul>
Brand Ambassador:<ul><li>
Represent InterContinental values, culture, and standards through every interaction.</li><li>
Stay up to date with hotel services, promotions, outlet timings, and local area attractions.</li><li>
Actively promote hotel facilities, dining options, and guest loyalty programs (e.g., IHG One Rewards).</li><li>
Deliver small gestures of delight (welcome drinks, cultural greetings, personalized notes) to enhance the guest journey.</li></ul>
What we need from you:
Qualifications:<ul><li>
High school diploma or equivalent; hospitality or tourism diploma preferred.</li><li>
Fluent in English (spoken and written); additional languages (Arabic, French, Russian, etc.) are a plus.</li></ul>
Experience:<ul><li>
1&ndash;2 years of experience in a customer-facing or guest relations role, preferably within luxury hotels or hospitality.</li><li>
Previous experience in Front Office, Concierge, or Lobby Hosting is highly desirable.</li></ul>
Skills &amp; Attributes:<ul><li>
Impeccable grooming and professional appearance.</li><li>
Outstanding interpersonal and communication skills.</li><li>
Friendly, approachable, and confident personality.</li><li>
Ability to remain calm under pressure and resolve guest concerns tactfully.</li><li>
Multitasking and time management in a fast-paced lobby environment.</li><li>
Deep passion for service excellence and guest satisfaction.</li></ul>
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Lobby Hostess - InterContinental Abu Dhabi

<div>Additional Information 
Job Number26024341 
Job CategoryRooms &amp; Guest Services Operations 
LocationAl Wathba a Luxury Collection Desert Resort &amp; Spa Abu Dhabi, Al Wathba South, Abu Dhabi, United Arab Emirates, United Arab Emirates, 56620 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Bellman

<div>Additional Information 
Job Number26020873 
Job CategoryRooms &amp; Guest Services Operations 
LocationMarriott Hotel Al Forsan Abu Dhabi, Al Forsan International Sports Resort, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Arrival Expert (UAE National) - Marriott Al Forsan

Rixos

<div>Company Description 
Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.
Key Features:
Stunning Waterfront Setting:
Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.
Luxurious Accommodations:
Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.
World-Class Dining:
Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.
State-of-the-Art Facilities:
Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.
Exceptional Service:
At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations. 
Job Description 
MAIN DUTIES AND RESPONSIBILITIES:<ul><li>Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)</li><li>Register and process check in/out for all VIPs guests efficiently and professionally.</li><li>Escort VIP gussets to their rooms.</li><li>Update guest information into the computer after a complete check in.</li><li>Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.</li><li>Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed</li><li>Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</li><li>Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up</li><li>Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>Ensure that all messages, mails and packages are delivered to the guest room.</li><li>Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.</li><li>Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>Follow up with Bell desk regards shuttle Bus.</li><li>Daily courteous calls to VIP rooms, so too with other guests.</li><li>Report any unusual occurrences or requested to manager.</li><li>Be aware of the hotel accident Prevention Policies.</li><li>Ensure the cleanliness and neatness of front office area.</li><li>Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li><li>Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>Check if all departure details for the day have been taken, as well as for the next day.</li><li>To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.</li><li>Check VIP rooms after amenities are placed.</li><li>Coordinate with the lobby manager regards arrival &amp; departure transport arrangements for the day.</li><li>File daily guest relations report and documents systematically. Code: RHDXB-HR-JD-FO-0012 Publication date : 01.07.2012 Revision Date : 12 June 2019 Revision No : 2 Page No : 3/5 JOB DESCRIPTION: GUEST RELATIONS AGENT Rixos Hotels PREPARED BY CONTROLLED BY APPROVED BY HOTEL IMPLEMENTATION CONSENT</li><li>At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>Co-ordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding MIPs and VIPs.</li><li>Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.</li><li>To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager where necessary.</li></ul> 
Qualifications 
University Degree in Hotel Management , fresher or a minimum of 1 year experience in a similar role in a 5 star hotel. 
Additional Information 
<ul><li>
Competitive Salary and Compensation:<ul><li>
Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.</li></ul></li><li>
Training and Development Opportunities:<ul><li>
Access to training programs and development opportunities to enhance skills and advance within the company.</li></ul></li><li>
Career Advancement:<ul><li>
Opportunities for career growth and advancement within the Rixos Hotels group.</li></ul></li><li>
Health and Wellness Benefits:<ul><li>
Comprehensive health insurance coverage.</li></ul></li><li>
Employee Recognition Programs:<ul><li>
Recognition programs to acknowledge and reward outstanding performance and dedication.</li></ul></li><li>
Work-Life Balance:<ul><li>
Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.</li></ul></li><li>
Uniforms and Dress Code:<ul><li>
Provision of uniforms or dress code guidelines for a professional and cohesive appearance.</li></ul></li><li>
Social Events and Activities:<ul><li>
Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.</li></ul></li><li>
Transportation Services:<ul><li>
Transportation services.</li></ul></li><li>
Employee Wellness Programs:<ul><li>
Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.</li></ul></li></ul></div>

Guest Relations Agent

Rixos Hotels

<div>
 
 Company Description
 
 
 
 Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.
 
 
 Key Features:
 
 
 Stunning Waterfront Setting:
 
 
 Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.
 
 
 Luxurious Accommodations:
 
 
 Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.
 
 
 World-Class Dining:
 
 
 Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.
 
 
 State-of-the-Art Facilities:
 
 
 Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.
 
 
 Exceptional Service:
 
 
 At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.
 
 
 
 Job Description
 
 
 
 MAIN DUTIES AND RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
 </li>
 <li>
 Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)
 </li>
 <li>
 Register and process check in/out for all VIPs guests efficiently and professionally.
 </li>
 <li>
 Escort VIP gussets to their rooms.
 </li>
 <li>
 Update guest information into the computer after a complete check in.
 </li>
 <li>
 Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.
 </li>
 <li>
 Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed
 </li>
 <li>
 Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
 </li>
 <li>
 Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
 </li>
 <li>
 Handle issuance of guest room key cards and ensure effective control for guest security.
 </li>
 <li>
 Ensure that all messages, mails and packages are delivered to the guest room.
 </li>
 <li>
 Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.
 </li>
 <li>
 Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
 </li>
 <li>
 Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently &amp; courteously.
 </li>
 <li>
 Follow up with Bell desk regards shuttle Bus.
 </li>
 <li>
 Daily courteous calls to VIP rooms, so too with other guests.
 </li>
 <li>
 Report any unusual occurrences or requested to manager.
 </li>
 <li>
 Be aware of the hotel accident Prevention Policies.
 </li>
 <li>
 Ensure the cleanliness and neatness of front office area.
 </li>
 <li>
 Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
 </li>
 <li>
 Check Hotel situation, occupancy, functions, groups, VIPs.
 </li>
 <li>
 Re-announce VIP rooms to Housekeeping and F&amp;B departments.
 </li>
 <li>
 Check if all departure details for the day have been taken, as well as for the next day.
 </li>
 <li>
 To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.
 </li>
 <li>
 Check VIP rooms after amenities are placed.
 </li>
 <li>
 Coordinate with the lobby manager regards arrival &amp; departure transport arrangements for the day.
 </li>
 <li>
 File daily guest relations report and documents systematically. Code: RHDXB-HR-JD-FO-0012 Publication date : 01.07.2012 Revision Date : 12 June 2019 Revision No : 2 Page No : 3/5 JOB DESCRIPTION: GUEST RELATIONS AGENT Rixos Hotels PREPARED BY CONTROLLED BY APPROVED BY HOTEL IMPLEMENTATION CONSENT
 </li>
 <li>
 At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
 </li>
 <li>
 Co-ordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding MIPs and VIPs.
 </li>
 <li>
 Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.
 </li>
 <li>
 To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager where necessary.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 University Degree in Hotel Management , fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.
 
 
 Additional Information
 
 
 <ul>
 <li>
 Competitive Salary and Compensation:
 </li>
 <ul>
 <li>
 Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
 </li>
 </ul>
 <li>
 Training and Development Opportunities:
 </li>
 <ul>
 <li>
 Access to training programs and development opportunities to enhance skills and advance within the company.
 </li>
 </ul>
 <li>
 Career Advancement:
 </li>
 <ul>
 <li>
 Opportunities for career growth and advancement within the Rixos Hotels group.
 </li>
 </ul>
 <li>
 Health and Wellness Benefits:
 </li>
 <ul>
 <li>
 Comprehensive health insurance coverage.
 </li>
 </ul>
 <li>
 Employee Recognition Programs:
 </li>
 <ul>
 <li>
 Recognition programs to acknowledge and reward outstanding performance and dedication.
 </li>
 </ul>
 <li>
 Work-Life Balance:
 </li>
 <ul>
 <li>
 Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.
 </li>
 </ul>
 <li>
 Uniforms and Dress Code:
 </li>
 <ul>
 <li>
 Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
 </li>
 </ul>
 <li>
 Social Events and Activities:
 </li>
 <ul>
 <li>
 Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.
 </li>
 </ul>
 <li>
 Transportation Services:
 </li>
 <ul>
 <li>
 Transportation services.
 </li>
 </ul>
 <li>
 Employee Wellness Programs:
 </li>
 <ul>
 <li>
 Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.
 </li>
 </ul>
 </ul>
</div>

Grand Millennium Al Wahda

<div>As an F&amp;B Ambassador, you will be the face of our food and beverage outlet, ensuring a memorable and exceptional experience for our guests. Your role involves creating a warm and inviting atmosphere, providing personalized service, and promoting our F&amp;B offerings. You will be a brand ambassador, contributing to the overall success of the outlet and enhancing guest satisfaction.
Key Job Responsibilities:<ul><li>
Welcome guests with warmth and enthusiasm, creating a positive first impression.</li><li>
Provide personalized and attentive service, anticipating and fulfilling guest needs.</li><li>
Showcase in-depth knowledge of the food and beverage offerings, including menu items, specials, and promotions.</li><li>
Recommend and assist guests in making menu selections based on preferences and dietary restrictions.</li><li>
Ensure timely and accurate order delivery, coordinating with the kitchen and F&amp;B Associates.</li><li>
Maintain a thorough understanding of the dining area layout, table numbers, and overall flow of service.</li><li>
Handle guest inquiries, concerns, and feedback professionally and promptly, striving to resolve issues to the satisfaction of the guest.</li><li>
Uphold cleanliness and organization standards in the dining area, ensuring a pleasant and comfortable environment.</li><li>
Collaborate with kitchen and F&amp;B team to maintain smooth operations and efficient service.</li><li>
Act as a liaison between guests and management, conveying guest preferences and feedback to enhance overall guest satisfaction.</li><li>
Promote loyalty programs, special events, and promotions to encourage guest engagement and repeat visits.</li><li>
Maintain a professional appearance and demeanor at all times, embodying the brand's values.</li><li>
Collaborate with the marketing team to support promotional activities and events.</li><li>
Uphold environmental, health, and safety standards in alignment with organizational policies.</li><li>
Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

F&B Ambassador

Explore 281+ Guest arrival expert lobby ambassador in Abu Dhabi this March. Find roles across top companies and apply now to boost your career.

281 guest arrival expert lobby ambassador jobs In Abu Dhabi

Guest Arrival Expert (Lobby Ambassador)

Lobby Hostess - InterContinental Abu Dhabi

Bellman

Guest Arrival Expert (UAE National) - Marriott Al Forsan

Guest Relations Agent

Guest Relations Agent

F&B Ambassador