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front desk receptionist Jobs in Abu Dhabi

front desk receptionist

customer service representative Jobs in Abu Dhabi

customer service representative

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guest relations agent

Rixos Hotels

<div>
 
 Company Description
 
 
 
 Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.
 
 
 Key Features:
 
 
 Stunning Waterfront Setting:
 
 
 Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.
 
 
 Luxurious Accommodations:
 
 
 Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.
 
 
 World-Class Dining:
 
 
 Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.
 
 
 State-of-the-Art Facilities:
 
 
 Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.
 
 
 Exceptional Service:
 
 
 At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.
 
 
 
 Job Description
 
 
 
 MAIN DUTIES AND RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
 </li>
 <li>
 Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)
 </li>
 <li>
 Register and process check in/out for all VIPs guests efficiently and professionally.
 </li>
 <li>
 Escort VIP gussets to their rooms.
 </li>
 <li>
 Update guest information into the computer after a complete check in.
 </li>
 <li>
 Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.
 </li>
 <li>
 Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed
 </li>
 <li>
 Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
 </li>
 <li>
 Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
 </li>
 <li>
 Handle issuance of guest room key cards and ensure effective control for guest security.
 </li>
 <li>
 Ensure that all messages, mails and packages are delivered to the guest room.
 </li>
 <li>
 Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.
 </li>
 <li>
 Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
 </li>
 <li>
 Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently &amp; courteously.
 </li>
 <li>
 Follow up with Bell desk regards shuttle Bus.
 </li>
 <li>
 Daily courteous calls to VIP rooms, so too with other guests.
 </li>
 <li>
 Report any unusual occurrences or requested to manager.
 </li>
 <li>
 Be aware of the hotel accident Prevention Policies.
 </li>
 <li>
 Ensure the cleanliness and neatness of front office area.
 </li>
 <li>
 Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
 </li>
 <li>
 Check Hotel situation, occupancy, functions, groups, VIPs.
 </li>
 <li>
 Re-announce VIP rooms to Housekeeping and F&amp;B departments.
 </li>
 <li>
 Check if all departure details for the day have been taken, as well as for the next day.
 </li>
 <li>
 To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.
 </li>
 <li>
 Check VIP rooms after amenities are placed.
 </li>
 <li>
 Coordinate with the lobby manager regards arrival &amp; departure transport arrangements for the day.
 </li>
 <li>
 File daily guest relations report and documents systematically. Code: RHDXB-HR-JD-FO-0012 Publication date : 01.07.2012 Revision Date : 12 June 2019 Revision No : 2 Page No : 3/5 JOB DESCRIPTION: GUEST RELATIONS AGENT Rixos Hotels PREPARED BY CONTROLLED BY APPROVED BY HOTEL IMPLEMENTATION CONSENT
 </li>
 <li>
 At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
 </li>
 <li>
 Co-ordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding MIPs and VIPs.
 </li>
 <li>
 Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.
 </li>
 <li>
 To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager where necessary.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 University Degree in Hotel Management , fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.
 
 
 Additional Information
 
 
 <ul>
 <li>
 Competitive Salary and Compensation:
 </li>
 <ul>
 <li>
 Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
 </li>
 </ul>
 <li>
 Training and Development Opportunities:
 </li>
 <ul>
 <li>
 Access to training programs and development opportunities to enhance skills and advance within the company.
 </li>
 </ul>
 <li>
 Career Advancement:
 </li>
 <ul>
 <li>
 Opportunities for career growth and advancement within the Rixos Hotels group.
 </li>
 </ul>
 <li>
 Health and Wellness Benefits:
 </li>
 <ul>
 <li>
 Comprehensive health insurance coverage.
 </li>
 </ul>
 <li>
 Employee Recognition Programs:
 </li>
 <ul>
 <li>
 Recognition programs to acknowledge and reward outstanding performance and dedication.
 </li>
 </ul>
 <li>
 Work-Life Balance:
 </li>
 <ul>
 <li>
 Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.
 </li>
 </ul>
 <li>
 Uniforms and Dress Code:
 </li>
 <ul>
 <li>
 Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
 </li>
 </ul>
 <li>
 Social Events and Activities:
 </li>
 <ul>
 <li>
 Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.
 </li>
 </ul>
 <li>
 Transportation Services:
 </li>
 <ul>
 <li>
 Transportation services.
 </li>
 </ul>
 <li>
 Employee Wellness Programs:
 </li>
 <ul>
 <li>
 Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.
 </li>
 </ul>
 </ul>
</div>

Guest Relations Agent

Rixos

<div>Company Description 
Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.
Key Features:
Stunning Waterfront Setting:
Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.
Luxurious Accommodations:
Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.
World-Class Dining:
Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.
State-of-the-Art Facilities:
Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.
Exceptional Service:
At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations. 
Job Description 
MAIN DUTIES AND RESPONSIBILITIES:<ul><li>Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)</li><li>Register and process check in/out for all VIPs guests efficiently and professionally.</li><li>Escort VIP gussets to their rooms.</li><li>Update guest information into the computer after a complete check in.</li><li>Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.</li><li>Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed</li><li>Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</li><li>Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up</li><li>Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>Ensure that all messages, mails and packages are delivered to the guest room.</li><li>Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.</li><li>Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>Follow up with Bell desk regards shuttle Bus.</li><li>Daily courteous calls to VIP rooms, so too with other guests.</li><li>Report any unusual occurrences or requested to manager.</li><li>Be aware of the hotel accident Prevention Policies.</li><li>Ensure the cleanliness and neatness of front office area.</li><li>Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li><li>Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>Check if all departure details for the day have been taken, as well as for the next day.</li><li>To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.</li><li>Check VIP rooms after amenities are placed.</li><li>Coordinate with the lobby manager regards arrival &amp; departure transport arrangements for the day.</li><li>File daily guest relations report and documents systematically. Code: RHDXB-HR-JD-FO-0012 Publication date : 01.07.2012 Revision Date : 12 June 2019 Revision No : 2 Page No : 3/5 JOB DESCRIPTION: GUEST RELATIONS AGENT Rixos Hotels PREPARED BY CONTROLLED BY APPROVED BY HOTEL IMPLEMENTATION CONSENT</li><li>At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>Co-ordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding MIPs and VIPs.</li><li>Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.</li><li>To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager where necessary.</li></ul> 
Qualifications 
University Degree in Hotel Management , fresher or a minimum of 1 year experience in a similar role in a 5 star hotel. 
Additional Information 
<ul><li>
Competitive Salary and Compensation:<ul><li>
Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.</li></ul></li><li>
Training and Development Opportunities:<ul><li>
Access to training programs and development opportunities to enhance skills and advance within the company.</li></ul></li><li>
Career Advancement:<ul><li>
Opportunities for career growth and advancement within the Rixos Hotels group.</li></ul></li><li>
Health and Wellness Benefits:<ul><li>
Comprehensive health insurance coverage.</li></ul></li><li>
Employee Recognition Programs:<ul><li>
Recognition programs to acknowledge and reward outstanding performance and dedication.</li></ul></li><li>
Work-Life Balance:<ul><li>
Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.</li></ul></li><li>
Uniforms and Dress Code:<ul><li>
Provision of uniforms or dress code guidelines for a professional and cohesive appearance.</li></ul></li><li>
Social Events and Activities:<ul><li>
Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.</li></ul></li><li>
Transportation Services:<ul><li>
Transportation services.</li></ul></li><li>
Employee Wellness Programs:<ul><li>
Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.</li></ul></li></ul></div>

Hilton

<div>Guest Service Agent - Housekeeping (Full-Time) (Emiratis Only) - Conrad Abu Dhabi
A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. 
What will I be doing?
As a Guest Service Agent in Housekeeping, you will make sure that our Guests experience a clean, comfortable, and welcoming environment. Your role directly impacts Guest satisfaction and contributes to the overall exceptional experience of every stay.
Key Responsibilities<ul><li>
Respond promptly and efficiently to Guest requests, inquiries, and complaints related to housekeeping services.</li><li>
Coordinate with the Housekeeping team to ensure Guest rooms, public areas, and back-of-house areas are maintained to the highest standards.</li><li>
Communicate relevant Guest feedback to the Housekeeping Supervisor and other departments as needed.</li><li>
Demonstrate a consistently high level of customer service and professionalism.</li><li>
Attend training sessions to maintain and improve knowledge of housekeeping procedures and hotel services.</li><li>
Ensure compliance with hotel security, fire, and health and safety regulations.</li><li>
Follow brand standards and operational policies when handling front-of-house systems, equipment, and supplies.</li><li>
Assist other departments as needed to support overall hotel operations.</li></ul>
What are we looking for?
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience in a customer-focused industry</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Calm, efficient, and organized with great attention to detail</li><li>
Ability to multi-task while maintaining a positive attitude when working with a Guest</li><li>
Professional manner with an emphasis on hospitality and guest service</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in cash handling</li><li>
Experience in the hotel, leisure, and/or entertainment sectors</li><li>
Conflict resolution experience 
What will it be like to work for Hilton? 
</li></ul>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!</div>

Guest Service Agent - Housekeeping (Full-Time) (Emiratis Only) - Conrad Abu Dhabi

Marriott International

<div>Additional Information 
Job Number26026680 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Abu Dhabi - Yas Island, Yas Island, Abu Dhabi, United Arab Emirates, United Arab Emirates, 131808 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Arrival Expert (Lobby Ambassador)

Accor

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
First impressions are everything! As a Guest Service Agent , you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.<ul><li>Welcomes guests and takes care of them from their arrival through to departure</li><li>Maintain cashier float and ensure accurate daily report of all money received</li><li>Contributes to guests' permanent satisfaction by providing high quality services throughout their stay</li><li>Helps meet the department's quantitative targets through his/her sales efforts</li><li>Helps encourage guest loyalty by developing friendly, personalized relationships</li><li>Ensures that administrative procedures never take priority over guest relations</li><li>Anticipates guests' needs and takes them into consideration</li><li>Deals swiftly, efficiently and sensitively to guest complaints and follows through</li><li>Ensure front desk work area is kept clean and in an orderly state at all time.</li></ul> 
Qualifications 
<ul><li>
Service focused personality is essential; experience is an asset.</li><li>
Prior experience working with Opera or a related system.</li><li>
Fluency in English and Arabic Language any additional languages are a plus.</li><li>
Bachelors or diplomas/certifications are required.</li><li>
 Relevant experience is a must with in Hotel industry.</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Guest Service Attendant

PROPERTY SHOP INVESTMENT LLC - HQ

Job Position- BD Executive (Listing Agent, Holiday Homes)Location- Abu DhabiMinimum Years of Experience - 2 to 5Vanilla Homes (a sister company of PSI and PSI Assets) is expanding, and we&rsquo;re looking for a driven Business Development professional to lead and execute our portfolio growth strategy.Role Summary:We are seeking a dynamic and results-driven professional with strong experience in Business Development, Property Listings, and Holiday Homes operations. The ideal candidate will be responsible for expanding our holiday homes portfolio, onboarding new property owners, managing listings across platforms, and driving revenue growth.Required Skills &amp; Qualifications:<ul><li>Strong understanding of UAE holiday homes, real estate, and STR regulations</li><li>Excellent negotiation, leadership, and commercial acumen</li><li>Strategic mindset with strong operational awareness</li><li>Ability to balance growth with quality and brand integrity</li><li>1&ndash;3 years of experience in business development or real estate</li><li>Proven track record of closing deals</li><li>Experience in hospitality or holiday homes is highly preferred</li></ul>Responsibilities:<ul><li>Identify and acquire new property owners for holiday home management.</li><li>Build and maintain strong relationships with landlords and investors.</li><li>Conduct market research to identify growth opportunities.</li><li>Negotiate and close management agreements.</li><li>Achieve monthly and quarterly acquisition targets.</li><li>Property Listing &amp; Portfolio Management</li><li>Holiday Homes Operations Experience</li><li>Ensure compliance with local holiday homes regulations and licensing requirements.</li><li>Oversee pricing strategies and occupancy optimization.</li><li>Monitor guest reviews and maintain high service standards.</li><li>Coordinate with housekeeping, maintenance, and guest relations teams.</li></ul>Requirements<ul><li>Proven experience in Business Development within Real Estate or Holiday Homes.</li><li>Strong knowledge of short-term rental platforms (Airbnb, Booking.com, etc.).</li><li>Excellent negotiation and communication skills.</li><li>Understanding of pricing strategies and revenue optimization.</li><li>Ability to meet sales targets and work independently.</li><li>UAE driving license (preferred, if applicable).</li></ul>*If you&rsquo;re looking for exposure, career growth, exciting new challenges, and the opportunity to work with a leading real estate agency, apply today and grow with us.Job Type: Full-timeApplication Question(s):<ul><li>Can you join ASAP?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Business Development: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>Arabic and English (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>Willingness to travel:<ul><li>100% (Required)</li></ul>

Customer Service Executive

IIQAF

<div>Company: IIQAF Group 
Location: Abu Dhabi, UAE 
Industry: Hospitality 
Salary: AED 7,000 &ndash; AED 8,000 per month 
Job Type: Full-Time
<h2 class="jobSectionHeader">Job Overview</h2>
IIQAF Group is seeking a professional and customer-focused Call Center Agent in Abu Dhabi to support our hospitality operations. The ideal candidate will have experience in inbound and outbound calls, customer service, reservation handling, guest support, and contact centre operations.
This role is suitable for candidates searching for Call Center jobs in Abu Dhabi, Customer Service Representative UAE, Hospitality Call Centre roles, Contact Centre Agent positions, or Guest Services Representative jobs.
<h2 class="jobSectionHeader">Key Responsibilities</h2>
<ul><li>Handle inbound and outbound calls professionally and efficiently</li><li>
Assist guests with inquiries, reservations, and service information</li><li>
Provide accurate information about hospitality services and facilities</li><li>
Log calls and update customer records in CRM systems</li><li>
Resolve complaints and ensure high levels of guest satisfaction</li><li>
Coordinate with front office and operations teams</li><li>
Follow company communication standards and hospitality policies</li><li>
Meet performance targets and service quality benchmarks</li><li>
Maintain confidentiality of customer information</li></ul>
<h2 class="jobSectionHeader">Requirements</h2>
<ul><li>Previous experience as Call Center Agent or Customer Service Representative</li><li>
Experience in hospitality or hotel environment preferred</li><li>
Excellent verbal communication skills</li><li>
Strong problem-solving and customer service abilities</li><li>
Familiarity with CRM or call management systems</li><li>
Ability to work in shifts if required</li><li>
Professional attitude and team-oriented mindset</li><li>
Immediate availability preferred</li></ul></div>

Call Center Agent

Explore 297+ Guest relations agent in Abu Dhabi this March. Find roles across top companies and apply now to boost your career.

297 guest relations agent jobs In Abu Dhabi

Guest Relations Agent

Guest Relations Agent

Guest Service Agent - Housekeeping (Full-Time) (Emiratis Only) - Conrad Abu Dhabi

Guest Arrival Expert (Lobby Ambassador)

Guest Service Attendant

Customer Service Executive

Call Center Agent