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guest experience agent

beOnd

<div>
 Beond, the world's first premium leisure airline, is excited to announce an opening for a Guest Experience Agent in our Contact Centre. In this pivotal role, you will be the voice of our brand, providing exceptional service and support to our guests. You will handle inquiries, resolve issues, and ensure that every interaction aligns with our commitment to delivering a luxurious travel experience.
 
 
 As a Guest Experience Agent, you will interact with guests from around the globe, assisting them with their travel plans and addressing any concerns they may have. Your ability to empathize, communicate effectively, and provide solutions will enhance our guests' journeys and contribute to their overall satisfaction.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Handle incoming guest inquiries via phone, email, and live chat professionally and efficiently
 </li>
 <li>
 Provide accurate information regarding flight schedules, bookings, and services offered by Beond
 </li>
 <li>
 Assist guests with changes to their reservations and travel itineraries
 </li>
 <li>
 Address complaints and resolve issues promptly while maintaining a high level of customer service
 </li>
 <li>
 Document guest interactions and feedback to improve service quality
 </li>
 <li>
 Collaborate with other departments to ensure smooth operations and enhance guest experience
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; a degree in hospitality or related field is a plus
 </li>
 <li>
 Previous experience in customer service or contact centre environments is mandatory.
 </li>
 <li>
 Prior experience as a travel consultant is an advantage.
 </li>
 <li>
 Excellent communication skills, both verbal and written, with a strong command of English
 </li>
 <li>
 Proficiency in using computer systems and customer relationship management (CRM) software
 </li>
 <li>
 Ability to handle multiple tasks, prioritize effectively, and work in a fast-paced environment
 </li>
 <li>
 Strong problem-solving skills and a proactive approach to guest service
 </li>
 <li>
 Availability to work flexible hours, including nights, weekends, and holidays
 </li>
 </ul>
</div>

Guest Experience Agent

Beond

<div>Beond, the world's first premium leisure airline, is excited to announce an opening for a Guest Experience Agent in our Contact Centre. In this pivotal role, you will be the voice of our brand, providing exceptional service and support to our guests. You will handle inquiries, resolve issues, and ensure that every interaction aligns with our commitment to delivering a luxurious travel experience.
As a Guest Experience Agent, you will interact with guests from around the globe, assisting them with their travel plans and addressing any concerns they may have. Your ability to empathize, communicate effectively, and provide solutions will enhance our guests' journeys and contribute to their overall satisfaction.<h3 class="jobSectionHeader"> 
Responsibilities</h3><ul>
<li>Handle incoming guest inquiries via phone, email, and live chat professionally and efficiently.</li>
<li>Provide accurate information regarding flight schedules, bookings, and services offered by Beond.</li>
<li>Assist guests with changes to their reservations and travel itineraries.</li>
<li>Address complaints and resolve issues promptly while maintaining a high level of customer service.</li>
<li>Document guest interactions and feedback to improve service quality.</li>
<li>Collaborate with other departments to ensure smooth operations and enhance guest experience.</li>
</ul>Requirements<ul>
<li>High school diploma or equivalent; a degree in hospitality or related field is a plus.</li>
<li>Previous experience in customer service or contact centre environments is mandatory.
</li><li>Prior experience as a travel consultant is an advantage.
</li><li>Excellent communication skills, both verbal and written, with a strong command of English.</li>
<li>Proficiency in using computer systems and customer relationship management (CRM) software.</li>
<li>Ability to handle multiple tasks, prioritize effectively, and work in a fast-paced environment.</li>
<li>Strong problem-solving skills and a proactive approach to guest service.</li>
<li>Availability to work flexible hours, including nights, weekends, and holidays.</li></ul></div>

WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO.

Get AI-powered advice on this job and more exclusive features.Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter!Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter! Role Responsibilities <ul><li>Manage incoming calls and customer inquiries professionally.</li><li>Provide information about products and services to customers.</li><li>Handle customer complaints effectively and efficiently.</li><li>Maintain accurate records of customer interactions.</li><li>Process orders and coordinate with other departments as necessary.</li><li>Follow up on customer interactions to ensure satisfaction.</li><li>Assist with the development and implementation of customer service policies.</li><li>Identify and escalate issues that require higher-level attention.</li><li>Gather customer feedback to improve service and processes.</li><li>Support the sales team by providing exceptional customer service.</li><li>Train and mentor new staff in customer service processes and practices.</li><li>Develop and maintain positive relationships with customers.</li><li>Participate in team meetings to improve service delivery.</li><li>Perform data entry tasks related to customer service operations.</li><li>Stay updated on product knowledge and service offerings. </li></ul>Qualifications <ul><li>High school diploma or equivalent; additional education is a plus.</li><li>Proven experience in customer service or a similar role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities.</li><li>Ability to work well under pressure.</li><li>Familiarity with CRM systems and practices.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to work both independently and collaboratively.</li><li>Proficiency in Microsoft Office Suite.</li><li>Fluency in Arabic and English; additional languages are an advantage.</li><li>Positive attitude and a willingness to learn.</li><li>Previous experience in a fast-paced environment.</li><li>Ability to handle difficult situations with composure.</li><li>Adequate knowledge of company products and services.</li><li>Ability to adapt to shifting priorities. </li></ul>Join Our Team If you are a customer-focused individual with a passion for service excellence, we invite you to apply for the Customer Services Representative position at Wadi Alsahab for Management Consultancies Co. Become a valuable part of our team and contribute to our mission of delivering outstanding customer experiences! Skills: organizational skills,microsoft office suite,customer service,arabic,technical proficiency,conflict resolution,communication,crm systems,problem-solving,time management,english,adaptability,communication skills,team collaboration Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Human Resources Services</li></ul>Referrals increase your chances of interviewing at WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO. by 2xGet notified about new Customer Service Representative jobs in Dubai, Dubai, United Arab Emirates. Customer Service Executive (1-Year Contract) Guest Relations Executive - Cala Vista - Jumeirah Mina Al Salam Customer Care Support (Internship)- Dubai, UAE Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Naseem Dubai, Dubai, United Arab Emirates 5 hours ago Virtual Customer Service Executive - Emiratized Role Dubai, Dubai, United Arab Emirates 7 hours ago Customer Service Advisor - Dubai- Medical background ( Arabic/ English Speaker) Customer Support & Services Junior Officer Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Qasr Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi ) Guest Experience Agent (Guest Relations Agent) Dubai, Dubai, United Arab Emirates 12 hours ago Customer Service Officer-Corporate Office We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Services Representative

Hilton

<div>Food &amp; Beverage Restaurant Reservations Agent | Waldorf Astoria Dubai Palm Jumeirah
The Food &amp; Beverage Restaurant Reservations Agent is responsible for driving restaurant revenue through active reservation management, booking optimization, and digital guest acquisition. This is a commercial food and beverage role focused on maximizing covers, table yield, and brand visibility.
What will I be doing
As a Food &amp; Beverage Restaurant Reservations Agent you will be responsible for performing the following tasks to the highest standards:<ul><li>
Manage all restaurant reservations across phone, email, WhatsApp, walk-ins, and booking platforms</li><li>
Control table allocation to maximize covers, turn times, and peak-hour revenue</li><li>
Upsell premium seating, special experiences, and high-value time slots</li><li>
Monitor no-shows, late arrivals, cancellations, and enforce reservation policies</li><li>
Maintain accurate guest profiles and booking notes</li><li>
Manage and update all internal and external booking platforms</li><li>
Ensure availability, timings, menus, photos, and descriptions are accurate</li><li>
Monitor booking trends and optimize demand</li><li>
Coordinate with operations to avoid overbooking or underutilization</li><li>
Convert all inquiries into confirmed reservations</li><li>
Follow up on tentative bookings, groups, and event leads</li><li>
Handle group reservations and pre-set menus</li><li>
Promote offers, themed nights, and seasonal campaigns</li><li>
Manage daily social media messages and comments</li><li>
Convert social media inquiries into bookings</li><li>
Post approved promotional content</li><li>
Support campaigns, launches, and special events</li><li>
Track reservations, covers, and no-show rates</li><li>
Report booking performance insights</li><li>
Support management with demand optimization</li><li>
Reservation conversion rate
KPIs</li><li>
Covers vs capacity</li><li>
No-show rate</li><li>
Upselling revenue</li><li>
Response time</li><li>
Platform accuracy</li></ul>
What are we looking for
A Food &amp; Beverage Restaurant Reservations Agent serving Waldorf Astoria Hotels &amp; Resorts is always working on behalf of our guests and in close collaboration with Food &amp; Beverage, Marketing, and Operations teams. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>
Minimum 2&ndash;4 years of experience in restaurant reservations, food &amp; beverage, or guest services within a luxury hotel or high-end dining environment</li><li>
Proven ability to manage high-volume reservations while optimizing covers, table allocation, and peak dining periods</li><li>
Previous experience in hospitality, customer service, or as a reservation or sales agent preferred. 
Minimum 2&ndash;4 years of hospitality experience, preferably in luxury hotels, fine dining restaurants, or high-end food &amp; beverage environments</li><li>
Proven ability to manage high-volume reservations in a fast-paced setting while maintaining accuracy and composure</li><li>
Friendly, approachable, and professional demeanor with a natural passion for guest interaction</li><li>
Excellent communication and interpersonal skills, delivered with confidence and luxury service etiquette</li><li>
Strong sales mindset with the ability to convert inquiries into confirmed reservations and maximize dining revenue</li><li>
Solid understanding of reservation yield management, table allocation, and demand optimization</li><li>
Highly organized and detail-oriented, ensuring precise guest profiles, booking notes, and reservation controls</li><li>
Ability to multitask and perform effectively under pressure during peak service periods</li><li>
Experience managing reservations across multiple platforms, including phone, email, WhatsApp, social media, and online booking systems</li><li>
Proficient computer skills for managing reservations and guest lists; experience with Seven Rooms is a distinct advantage</li><li>
Ability to analyze booking trends and support management with performance insights</li><li>
Experience coordinating group reservations, pre-set menus, and special dining events</li><li>
Knowledge of food and beverage operations or similar service environments is considered an advantage</li><li>
Strong collaboration skills to ensure alignment with restaurant operations and avoid overbooking or underutilization</li><li>
Flexibility to work weekends, evenings, and public holidays in line with operational requirements</li><li>
High standards of professionalism, discretion, and commitment to luxury service excellence</li></ul>
What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.</div>

Food & Beverage Restaurant Reservations Agent | Waldorf Astoria Dubai Palm Jumeirah

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Downtown, Dubai is looking for a Concierge Agent to join our Concierge team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.
About the job
Based at the Mandarin Oriental Downtown, Dubai within the Concierge Department in Dubai, the Concierge Agent is responsible for providing five-star services to all guests and colleagues. The Concierge Agent will be creative and accommodating to all of the guest&rsquo;s needs and requests. Concierge Agent reports to Chief Concierge.
As a Concierge Agent, you will be responsible for the following duties:<ul>
<li>
Engage guests in meaningful conversations to identify preferences and anticipate their complete needs for a personalized and successful experience.</li>
<li>
Assist with booking and organizing travel, entertainment, dining, and cultural activities while providing clear and accurate directions and transportation options.</li>
<li>
Maintain detailed records of guest requests and bookings using concierge software, and communicate key updates and challenges with management and colleagues.</li>
<li>
Possess deep local knowledge of Dubai, including transportation, dining, nightlife, shopping, arts, and cultural venues, ensuring all recommendations are personal and well-informed.</li>
<li>
Ensure guest satisfaction throughout the stay by delivering service aligned with MOHG Legendary Quality Experiences (LQEs) and responding effectively to all requests and complaints.</li>
<li>
Foster collaboration, participate in team meetings, and act as a role model with strong communication, empathy, and commitment to service excellence.</li>
</ul>
As a Concierge Agent, we expect from you:<ul>
<li>
Holds a senior school qualification or equivalent; Clefs d&rsquo;Or membership is a plus.</li>
<li>
Has a minimum of 3 years&rsquo; experience in a 5-star hotel environment, with at least 2 years in Concierge, Guest Relations, or Front Office roles.</li>
<li>
Previous work experience in Dubai is essential.</li>
<li>
Proficient in Microsoft Office, PSMS, Alice, and other relevant front office systems.</li>
<li>
Excellent English communication skills; additional language skills such as Arabic are preferred.</li>
<li>
Strong customer service orientation, interpersonal and organizational skills, with the ability to multitask, prioritize, and work flexible shifts in a fast-paced environment.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>
Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</li>
<li>
Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Concierge Agent

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. 
Qualifications 
<ul><li>
A strong focus on customer service</li><li>
Prior experience in hotel front office operations is preferred</li><li>
Excellent communication skills; fluency in English is required</li><li>
Be able to work shifts, weekends and public holidays</li><li>
Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred</li></ul></div>

Guest Services Agent

Atlantis the Royal

<div></div><div><div>Agent, Front Office - Atlantis The Royal 
(17742)</div> 
<div></div>
<div>At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests&rsquo; expectations at every possible turn.</div> 
<div> 
Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world&rsquo;s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple&rsquo;s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it&rsquo;s our passion.</div> 
<div></div>
<div>
About The Role</div>
<div>
Are you a customer service superstar? Do you enjoy working with attention to detail in a fast-moving environment? The Front Office Agent will be providing efficient solutions and services to all guests, offering information, and giving particular attention to all guests&rsquo; special requirements. The priority of this role will be to ensure all check-ins and check-outs run smoothly and that all cashiering transactions are processed promptly and correctly both during the day and night. Also, offering more personalized service by assisting the guests with their requests throughout their stay.</div>
<div>
About You</div>
<div>
If you have a bachelor&rsquo;s degree in Hospitality Management or either Front Office experience with a minimum of 2 years and worked as a Receptionist, Agent in Front Office, or Guest Service Agent in a similar position within the luxury property. Familiar with hotel reservations system as Opera or similar. A successful applicate must demonstrate a true passion for service delivery and have excellent communication skills. Due to guest demographics, being able to converse in Russian, Arabic, Chinese, French, or German is advantageous.</div> 
<div></div>
<div>Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.</div>
<div>Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Agent, Front Office - Atlantis The Royal

Explore 6960+ Guest experience agent in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.

6960 guest experience agent jobs IN Dubai United Arab Emirates

Guest Experience Agent

Guest Experience Agent

Customer Services Representative

Food & Beverage Restaurant Reservations Agent | Waldorf Astoria Dubai Palm Jumeirah

Concierge Agent

Guest Services Agent

Agent, Front Office - Atlantis The Royal