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guest relations agent

Rixos Hotels

<div>
 
 Company Description
 
 
 
 Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.
 
 
 Key Features:
 
 
 Stunning Waterfront Setting:
 
 
 Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.
 
 
 Luxurious Accommodations:
 
 
 Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.
 
 
 World-Class Dining:
 
 
 Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.
 
 
 State-of-the-Art Facilities:
 
 
 Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.
 
 
 Exceptional Service:
 
 
 At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.
 
 
 
 Job Description
 
 
 
 MAIN DUTIES AND RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
 </li>
 <li>
 Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)
 </li>
 <li>
 Register and process check in/out for all VIPs guests efficiently and professionally.
 </li>
 <li>
 Escort VIP gussets to their rooms.
 </li>
 <li>
 Update guest information into the computer after a complete check in.
 </li>
 <li>
 Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.
 </li>
 <li>
 Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed
 </li>
 <li>
 Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
 </li>
 <li>
 Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
 </li>
 <li>
 Handle issuance of guest room key cards and ensure effective control for guest security.
 </li>
 <li>
 Ensure that all messages, mails and packages are delivered to the guest room.
 </li>
 <li>
 Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.
 </li>
 <li>
 Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
 </li>
 <li>
 Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently &amp; courteously.
 </li>
 <li>
 Follow up with Bell desk regards shuttle Bus.
 </li>
 <li>
 Daily courteous calls to VIP rooms, so too with other guests.
 </li>
 <li>
 Report any unusual occurrences or requested to manager.
 </li>
 <li>
 Be aware of the hotel accident Prevention Policies.
 </li>
 <li>
 Ensure the cleanliness and neatness of front office area.
 </li>
 <li>
 Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
 </li>
 <li>
 Check Hotel situation, occupancy, functions, groups, VIPs.
 </li>
 <li>
 Re-announce VIP rooms to Housekeeping and F&amp;B departments.
 </li>
 <li>
 Check if all departure details for the day have been taken, as well as for the next day.
 </li>
 <li>
 To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.
 </li>
 <li>
 Check VIP rooms after amenities are placed.
 </li>
 <li>
 Coordinate with the lobby manager regards arrival &amp; departure transport arrangements for the day.
 </li>
 <li>
 File daily guest relations report and documents systematically. Code: RHDXB-HR-JD-FO-0012 Publication date : 01.07.2012 Revision Date : 12 June 2019 Revision No : 2 Page No : 3/5 JOB DESCRIPTION: GUEST RELATIONS AGENT Rixos Hotels PREPARED BY CONTROLLED BY APPROVED BY HOTEL IMPLEMENTATION CONSENT
 </li>
 <li>
 At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
 </li>
 <li>
 Co-ordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding MIPs and VIPs.
 </li>
 <li>
 Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.
 </li>
 <li>
 To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager where necessary.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 University Degree in Hotel Management , fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.
 
 
 Additional Information
 
 
 <ul>
 <li>
 Competitive Salary and Compensation:
 </li>
 <ul>
 <li>
 Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
 </li>
 </ul>
 <li>
 Training and Development Opportunities:
 </li>
 <ul>
 <li>
 Access to training programs and development opportunities to enhance skills and advance within the company.
 </li>
 </ul>
 <li>
 Career Advancement:
 </li>
 <ul>
 <li>
 Opportunities for career growth and advancement within the Rixos Hotels group.
 </li>
 </ul>
 <li>
 Health and Wellness Benefits:
 </li>
 <ul>
 <li>
 Comprehensive health insurance coverage.
 </li>
 </ul>
 <li>
 Employee Recognition Programs:
 </li>
 <ul>
 <li>
 Recognition programs to acknowledge and reward outstanding performance and dedication.
 </li>
 </ul>
 <li>
 Work-Life Balance:
 </li>
 <ul>
 <li>
 Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.
 </li>
 </ul>
 <li>
 Uniforms and Dress Code:
 </li>
 <ul>
 <li>
 Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
 </li>
 </ul>
 <li>
 Social Events and Activities:
 </li>
 <ul>
 <li>
 Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.
 </li>
 </ul>
 <li>
 Transportation Services:
 </li>
 <ul>
 <li>
 Transportation services.
 </li>
 </ul>
 <li>
 Employee Wellness Programs:
 </li>
 <ul>
 <li>
 Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.
 </li>
 </ul>
 </ul>
</div>

Guest Relations Agent

Rixos

<div>Company Description 
Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.
Key Features:
Stunning Waterfront Setting:
Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.
Luxurious Accommodations:
Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.
World-Class Dining:
Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.
State-of-the-Art Facilities:
Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.
Exceptional Service:
At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations. 
Job Description 
MAIN DUTIES AND RESPONSIBILITIES:<ul><li>Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)</li><li>Register and process check in/out for all VIPs guests efficiently and professionally.</li><li>Escort VIP gussets to their rooms.</li><li>Update guest information into the computer after a complete check in.</li><li>Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.</li><li>Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed</li><li>Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</li><li>Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up</li><li>Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>Ensure that all messages, mails and packages are delivered to the guest room.</li><li>Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.</li><li>Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>Follow up with Bell desk regards shuttle Bus.</li><li>Daily courteous calls to VIP rooms, so too with other guests.</li><li>Report any unusual occurrences or requested to manager.</li><li>Be aware of the hotel accident Prevention Policies.</li><li>Ensure the cleanliness and neatness of front office area.</li><li>Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li><li>Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>Check if all departure details for the day have been taken, as well as for the next day.</li><li>To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.</li><li>Check VIP rooms after amenities are placed.</li><li>Coordinate with the lobby manager regards arrival &amp; departure transport arrangements for the day.</li><li>File daily guest relations report and documents systematically. Code: RHDXB-HR-JD-FO-0012 Publication date : 01.07.2012 Revision Date : 12 June 2019 Revision No : 2 Page No : 3/5 JOB DESCRIPTION: GUEST RELATIONS AGENT Rixos Hotels PREPARED BY CONTROLLED BY APPROVED BY HOTEL IMPLEMENTATION CONSENT</li><li>At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>Co-ordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding MIPs and VIPs.</li><li>Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.</li><li>To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager where necessary.</li></ul> 
Qualifications 
University Degree in Hotel Management , fresher or a minimum of 1 year experience in a similar role in a 5 star hotel. 
Additional Information 
<ul><li>
Competitive Salary and Compensation:<ul><li>
Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.</li></ul></li><li>
Training and Development Opportunities:<ul><li>
Access to training programs and development opportunities to enhance skills and advance within the company.</li></ul></li><li>
Career Advancement:<ul><li>
Opportunities for career growth and advancement within the Rixos Hotels group.</li></ul></li><li>
Health and Wellness Benefits:<ul><li>
Comprehensive health insurance coverage.</li></ul></li><li>
Employee Recognition Programs:<ul><li>
Recognition programs to acknowledge and reward outstanding performance and dedication.</li></ul></li><li>
Work-Life Balance:<ul><li>
Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.</li></ul></li><li>
Uniforms and Dress Code:<ul><li>
Provision of uniforms or dress code guidelines for a professional and cohesive appearance.</li></ul></li><li>
Social Events and Activities:<ul><li>
Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.</li></ul></li><li>
Transportation Services:<ul><li>
Transportation services.</li></ul></li><li>
Employee Wellness Programs:<ul><li>
Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.</li></ul></li></ul></div>

Accor

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
<ul><li>
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>
Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)</li><li>
Register and process check in/out for all VIPs guests efficiently and professionally.</li><li>
Escort VIP gussets to their rooms.</li><li>
Update guest information into the computer after a complete check in.</li><li>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.</li><li>
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed</li><li>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Ensure that all messages, mails and packages are delivered to the guest room.</li><li>
Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.</li><li>
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>
Follow up with Bell desk regards shuttle Bus.</li><li>
Daily courteous calls to VIP rooms, so too with other guests.</li><li>
Report any unusual occurrences or requested to manager.</li><li>
Be aware of the hotel accident Prevention Policies.</li><li>
Ensure the cleanliness and neatness of front office area.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li><li>
Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>
Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>
Check if all departure details for the day have been taken, as well as for the next day.</li><li>
To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.</li><li>
Check VIP rooms after amenities are placed.</li><li>
Coordinate with the lobby manager regards arrival &amp; departure transport arrangements for the day.</li><li>
File daily guest relations report and documents systematically.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>
Co-ordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding MIPs and VIPs.</li><li>
Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.</li><li>
To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager where necessary.</li><li>
To be punctual on duty and ensure the same of your employees.</li><li>
Be well groomed to the standards laid down. Insist on the same standard for your employees.</li><li>
To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.</li><li>
To create an environment which promotes employee morale and encourages the team to have pride in their department with a high level of commitment.</li><li>
To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude.</li><li>
To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction.</li><li>
To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner. To be flexible in assisting in other areas of the Hotel in response to the business and customer needs</li><li>
Ensures oneself is thoroughly familiar with the hotel&rsquo;s emergency procedures and in a state of preparedness for any emergency which may occur.</li><li>
Maintains a monthly overview of vacation- and public holiday balance of all his/her staff and delivers a monthly consolidated summary to the Director of HR.</li><li>
Is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.</li><li>
Other duties as assigned such as the Welcome Hostess Duty several times a week (for female GRA).</li></ul> 

Qualifications 
<ul><li>
University Degree in Hotel Management</li><li>
Fresher or a minimum of 1 year experience in a similar role in a 5-star hotel preferably on the same role</li><li>
Preferably Russian, German, French, or Chinese speaker</li></ul> 

Additional Information 
What is in it for you:<ul><li>
Employee benefit card offering discounted rates at Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul></div>

Marriott International

<div>Additional Information 
Job Number26019833 
Job CategoryRooms &amp; Guest Services Operations 
LocationBvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. 
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels &amp; Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Atlantis the Royal

<div></div><div><div>Agent, Wellness Experience - Atlantis the Royal 
(19249)</div> 
<div></div>

A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra-luxury experiential resort in the world. 


Crafted by the world&rsquo;s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn. 


Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive.<div>
About the Role</div> 
<div></div>
<div>
Are you a lively and enthusiastic individual, passionate about the Wellness industry? Do you enjoy interacting and creating amazing experiences for our guests? Atlantis, The Royal is looking for an experienced candidate to join our team of dynamic wellness professionals. In this capacity you will have the opportunity to flaunt your spa product knowledge whilst enhancing your skill set in this highly anticipated spa and wellness facility.</div><div> 
As a Wellness Experience Agent, your main priority is to warmly welcome guests via all means of contact points and be knowledgeable on all products and services offered at the facility. As the face of the spa, you have first contact with guests, so need to have a naturally engaging, approachable and professional demeanor and act with emotional intelligence when consulting with guests about their personal information. You will display strong task management skills as you seamlessly coordinate and communicate guests requests and movement within the facility and deliver a 5 star guest experience. You will strive to create emotional connections with our guests that will draw them back again and again whilst simultaneously exercising strong interpersonal and sales techniques. 
If you are looking for an opportunity to expand your experience in the role of an Agent, Wellness Experience while enhancing your acquired skills and knowledge within the Wellness, then you&rsquo;ve come to the right place.</div> 
<div></div>
<div>
About You</div> 
<div></div>
<div>
It is essential that you have previous experience in either a high-end day spa, resort or hotel spa, or alternatively, prior work history in front office, guest relations, club lounge, hotel reservations or similar environment. Impeccable personal presentation and grooming are essential in this role, as is the ability to read a social situation and deliver a first-class spa experience. Computer literacy is imperative, and fluency in English is a must.</div> 
<div></div>

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. 


With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</div>

Agent, Wellness Experience - Atlantis the Royal

Raffles

<div>Company Description 
Raffles Hotels &amp; Resorts
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
Raffles Dubai
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.
About the Application Process:
At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 
Job Description 
We invite you to join the world of luxury hospitality at Raffles Dubai as our new Front Office Agent. The purpose of this position is to manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries. This position reports to Front Office Supervisor.
KEY ROLES &amp; RESPONSIBILITIES<ul><li>
Register and room all guest arrivals according to established procedures</li><li>
Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system</li><li>
Maintain cashier float and ensure accurate daily report of all money received</li><li>
Cash hotel guests&rsquo; personal and travelers checks and assist with currency exchange</li><li>
Keep abreast of all modifications to accounting policies and procedures</li><li>
Attend to guests&rsquo; request of using the service of safety box at all times</li><li>
Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs</li><li>
Attend to guest&rsquo;s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist</li><li>
Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be &ldquo;sold&rdquo; an onward booking to another Raffles property</li><li>
Ensure that the guests depart the hotel with a positive impression of hotel service</li><li>
Perform the audit balances and prepare all reports for audit in an orderly fashion</li><li>
When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals</li><li>
Maintain comprehensive knowledge of standard reservation procedures</li><li>
Maintain exemplary department standards of behavior and appearance and attitude</li><li>
Ensure front desk work area is kept clean and in an orderly state at all times</li><li>
Is fully aware of the Credit policy</li><li>
Adhere to OH&amp;S policies and procedures</li><li>
Perform related duties and special projects assigned</li></ul> 

Qualifications 
What will you bring to this role?
PERSONAL ATTRIBUTES<ul><li>
Strong written and verbal communication skill in English</li><li>
Able to develop rapport with and gain support from Colleagues and Management staff</li><li>
Ability to work cohesively with co-workers as part of a team</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times</li><li>
Ability to promote positive relations with all guests and patrons</li><li>
Able to exercise good judgment with difficult guests</li><li>
Understanding and ability to work in a multi-cultural environment</li><li>
Embrace the Raffles brand promise and luxury in your role and in all your interactions.</li><li>
Foster an inclusive environment where every individual feels valued and respected</li></ul>
QUALIFICATIONS<ul><li>
Post Secondary Education or relevant qualifications in Hotel Management</li><li>
Arabic or a European language capability</li></ul>
EXPERIENCE<ul><li>
Minimum 2 years Guest Relations experience preferably in a four or five star hotel</li></ul> 

Additional Information 
Employee Benefits:
 
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont &amp; Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect: 
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence: 
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging: 
We celebrate our differences. We support each other and we always stand together.
Empowerment: 
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: 
We build trust through mutual respect and being authentic.
Diversity &amp; Inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.</div>

Front Office Agent

Hilton

<div>Concierge Agent at Waldorf Astoria Dubai International Financial Centre
A Concierge Agent at Waldorf Astoria Dubai International Financial Centre, serves as a key point of contact for guests throughout their stay, providing information about the hotel and the local vicinity and is responsible for creating an unforgettable guest experience. Your role is pivotal in upholding Forbes Five-Star standards by anticipating guest needs, delivering exceptional and memorable experiences, and ensuring every guest feels valued, welcomed, and cared for throughout their visit.<div>
What will I be doing? 
A Concierge Agent is performing the following tasks to the highest standards: 
<ul><li>Serve as a key point of contact for guests and efficiently respond to guest enquiries.</li><li>Extend a warm welcome to arriving guests and assist guests upon their departure, as required.</li><li>Engage with guests and VIP guests throughout their stay and prove each guest with a tailored guest experience, based on their needs and preferences.</li><li>Provide information, advice and booking services for a wide variety of guest enquiries, including city tours, theatre tickets, restaurant bookings, medical services, transportation, flight bookings etc..</li><li>Process and deliver messages for guests, as required.</li><li>Deliver and safely storage guest luggage upon their arrival and departure.</li><li>Stay up to date with all hotel services, daily VIP arrivals and special events.</li><li>Ensure orderliness and safety guidelines around the lobby and front door areas.</li><li>Project a professional manner with an emphasis on hospitality and guest service at all times.</li><li>Maintain a clean, healthy, and safety working area.</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems.</li></ul></div><div>
What are we looking for? 
A Concierge Agent at Waldorf Astoria Dubai International Financial Centre is always working on behalf of our guests and working with other team members. To successfully fill this role, you should possess the following skills and characteristics: 
<ul><li>Previous experience in a similar role.</li><li>Solid knowledge about the local area of Dubai and the UAE, including attractions, activities, restaurants, entertainment facilities etc..</li><li>Excellent communication skills (oral and written).</li><li>Positive attitude.</li><li>Excellent grooming standards.</li><li>Flexibility to respond to a variety of different work situations.</li><li>Ability to work on your own and as part of a team.</li></ul></div><div>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: 
<ul><li>Previous experience working in a luxury hotel in Dubai.</li><li>Knowledge of Forbes 5-star standards.</li></ul></div>
What will it be like to work for Waldorf Astoria Hotels &amp; Resorts? 
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!</div>

Concierge Agent at Waldorf Astoria Dubai International Financial Centre

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Concierge Agent at Waldorf Astoria Dubai International Financial Centre