receptionist

hostess

guest service agent

front desk receptionist

front desk agent

guest relations host

Alila Hotels

Organization- Alila Jabal AkhdarSummaryRequirements and Skills: Minimum 1 year of experience in a similar role in 5-stars hotel or luxury environment. Strong interpersonal and communication skills Sufficient computer knowledge ( Microsoft Office, Opera PMS) Flexible schedule to meet demands of hotel occupancy. Fluent in English and additional European language will be advantage. Able to work as team and in remote area.General ResponsibilityCommunicate in a friendly, tactful and professional manner with guest, suppliers as well as colleaguesBe informed and keep your supervisor informed of all matters that may affect your work, the hotel s service or reputationAlways present a clean and tidy appearance in accordance with the hotel s grooming standardsBe flexible and open to change in your job responsibilities, work area and/or roster to meet business needsBe understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleaguesCare about your work environment and make sure it is tidy and well maintainedBe reliable and ensure you are at work on timeKnow your role in case of emergency such as bomb threat, flood, fire etcUnderstand the Employee Handbook and comply with the standards it outlinesCarry out all professionally reasonable instructions given by your supervisorTechnical Expertise Maintain a friendly, neat and pleasant image to the guests Prepare registration cards for arriving guests ensuring that they are correctly completed giving required information. Maintain accurate records and informs other department of arrivals, room changes, check-outs and special arrangement for VIP guests. Keep up date the current arrivals list and is familiar with on daily basis list of VIP, Returning and Suite s guest. To check all VIP arrival room with Housekeeping Manager/Supervisor and make sure that everything is in order. (cleanliness/amenity) Meet and greets arriving guests and bid farewell to departing clients Escort VIP, returning, and Suite guests to the room Handles in room check in for VIP, returning, and Suite guests Updates and helps maintain accurate guest history records in order to give maximum service for returning guests Deliver personal recognition to Alila Link members whenever possible. Be able to handle any queries from Alila Link members. Be able to handle mail and messages. Be tactful to guests complaints, requests and enquiries To utilize guest comment card to give feedback and recommendations for product/service improvementRecord all suggestions and comments from guests To actively sell the in-house facilities to guests Fully conversant with the hotels facilities and servicesTo provide guest with up to date hotel information and eventsUnderstand all hotel promotion activities, eq special package, Alila Link etcAlways be available to handle guest request and play the role of the  host  in the lobby and public area.To provide security and privacy of guests by keeping all guest s information confidential unless otherwise instructed by guests. Maintain an active presence in the lobby To prepares required list reports. Able to conduct Hotel Tour at any time require. Greet and assist the guest with maximum courtesy and attention during their stay. To ensure maximum guests satisfaction through personnel recognition and prompt cordial attention throughout their stays. Checking VIP rooms and suite to ensure that all guest amenities are provided accordingly. To perform all duties within the Front Office Section as follows: Reception, Z-Line and Reservation. Assist the Duty Manager and Senior Guest Service Agents with their jobs. Courtesy call with minimum 10 in house guests to collect guest comments and observe guests  needs To contribute to overall operational efficiency by performing other relevant duties assigned. Maintain logbook which is a vital communication tool among the Guest Relations officers working role and follow up To be fully conversant with operation and be able to confidently check-In / Check-Out and Manager Opera Folios.

Guest relations host

KERZNER INTERNATIONAL LIMITED

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<p><span style="font-size: 11px;">Behold the dawn of a new, all-encompassing resort experience in Dubai   One&amp;Only One Za abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it s our passion.</span></p>
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<p> <strong>About The Role</strong> </p>
<p>Are you an enthusiastic, customer service focused person who loves going above and beyond the needs of a guest? Do you have impeccable English communication and written skills? Then the position as a Lobby Host is awaiting you! As a Lobby Host you will be responsible for delivering five-star customer service to guests, meeting them and greeting them with a smile, and creating an amazing experience and everlasting memories!You will act as a Lobby Host of One &amp; Only One Za'abeel , capturing new business and communicating any special requests and needs of guests to the Front Office Management team, contributing and playing a vital role in delivering a luxury and personalised service. You will demonstrate deep knowledge and passion for the brand you represent and play an active role in building a unique experience for our guests during the stay at One &amp; Only One Za'abeel.Our Lobby Host provide engaging, sincere, personalized service that provides a phenomenal first experience to all One &amp; Only One Za'abeel guests and employees. We are seeking a professional, friendly and energetic person for the important role of greeting all who visit. Handling phone calls and some administrative duties will also be part of this role. This is a highly visible position that would suit an outgoing, personable individual who enjoys interacting with people on a day-to-day basis. This role requires someone who is immaculately presented and an exceptional communicator who comfortably, positively, and professionally interacts with those around them.</p>

Lobby Host

One & Only Royal Mirage

<div></div><div><div>Host<br>
(17700)</div><br>
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At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests&rsquo; stay to bring their dreams and desires to life. With an atmosphere that&rsquo;s chic but wonderfully unstuffy&trade;, and a team who are meticulous but warm, we seek to exceed our guests&rsquo; expectations at every possible turn.</div><div><br>
Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&amp;Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest&rsquo;s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it&rsquo;s our passion.</div><div></div><div><br>
With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a <b>Host </b>to join One&amp;Only team at One&amp;Only Royal Mirage Resort in Dubai.</div><br>
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With the global growth of our brands, you will be an integral part of the Resort&rsquo;s success and your role goes beyond developing potential relationships where you will ensure that all VIP guests experience a personalized service from arrival to departure.</div><br>
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Key Duties and Responsibilities:</b></p><br>
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<li>Welcome and assist all VIP guests with the following tasks: Check-in of guests, escorting of VIP guests, concierge enquiries and any other requests and guest orientation of the resort.</li>
<li>At the start of the shift to take note of all VIP arrivals and ensure that all special requests have been attended to and auctioned.</li>
<li>Ensure all VIP arrival guests as per the daily arrival lists are greeted warmly and personalized as per standard procedures.</li>
<li>Adhere to all Resort rules and regulations as per Service Standard Policies and procedures, and follow all communications briefed by the Manager.</li>
<li>Attend departmental briefing at the start of each shift and submit daily arrival lists with comments and remarks of respective guests.</li>
<li>Communicate any special requests or comments immediately to the team and to the Manager.</li>
<li>Have a good knowledge of all attractions, sales promotions and resort activities at all times.</li>
<li>Have thorough knowledge of the resort layout to assist the guest with any requested directions or tour of the resort.</li>
<li>Recognize all guests celebrating a special occasion during check-in and ensure that all required departments and actions are taken to for the celebration.</li>
<li>Update all guests&rsquo; profile in opera and after check-in and ensure all passports&rsquo; scanned copies are attached to the registration cards.</li>
<li>All registration cards should be dropped at the end of the shift at the Front Desk back office.</li>
<li>Organize for any special amenities for VIP arrivals and complaints handling or special celebration.</li>
<li>Carry out the daily courtesy calls to check on guest satisfaction and update the Team Leaders of any issue for special actions.</li>
<li>Ensure that resort collaterals stocks are in place and set-up to be given to VIP guests and ensure checking with marketing for any new updates.</li>
<li>Ensure that agreed magazines titles and newspapers are placed according to instructions.</li>
<li>Ensure room allocation is done as per guest&rsquo;s requests as much as possible.</li>
<li>Follow-up with housekeeping of any pending queue rooms and priority rooms for arrivals and service.</li>
<li>Liaise with the airport team to monitor guest arrival and inform the Team Leaders and Managers of the location and arrival time of the guest to the resort.</li>
<li>Communicate guests transport requests correctly and timely as per resort standards.</li>
<li>Be trained in emergency procedures and basic first aid.</li>
<li>Be flexible in working hours and schedules as per occupancy requirements.</li></ul><br>
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Suitable candidate will be reporting directly to the <b>Guest Experience Manager</b>. He/She must be highly qualified and must have at least 1-2 years&rsquo; experience in a similar role in an upscale luxury hospitality industry or five-star hotels. He/She must have customer service &amp; reservations background with strong attention to details and analytical skills, must be able to work under pressure and meet strict deadlines with excellent spoken and written communication skills in English and/or another language. Computer literacy including relevant software and experience in using an Opera system. Middle East/GCC experience is an advantage.</div><br>
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At One&amp;Only creating <b>JOY</b> is at the forefront of everything we do. If you are the one to make every detail count &amp; are bold to go beyond the obvious in every task assigned with positive energy &amp; have the passion to make it happen, then we are looking for you.</div><br>
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Please apply directly through this website and submit your most recent CV. <b>Applications that do not meet the requirements will not be considered.</b></p>
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We <b>Thank You</b> for your interest at Kerzner &ndash; The One&amp;Only Resorts. <b>Please note that only shortlisted candidates will be contacted.</b></p><div></div><div><br>
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Host

Sunset Hospitality Group

<p><b>Description</b></p><p>Minimum 1-2 years of experience in similar position in hospitality industry (5* Hotel or resort)</p><p><b>Qualification</b></p><p>The Hostess / Host is responsible to greet customers and to ensure that all guests receive an amazing experience from their first point of contact with the team</p><p><b>Experience</b></p><p>Good in English</p><p>Good communications Skills</p><p>Interpersonal Skills</p><p>Basic computer skills</p>

Hostess

<p> Maintain a friendly and diplomatic relationship/manner with all prospective guests who wish to enter the restaurant or bar at all times</p> <p> Ensure all reservation information is properly documented including time, date, number of covers, name/room number and contact number</p> <p> Prepare table allocations from reservation book before respective meal period seating</p> <p> Ensure guests are graciously shown to their tables within a reasonable time of their reservation</p> <p> Adhere to hotel door policies and restrictions, including local and federal age guidelines aligned with liquor licensing</p> <p> Guarantee there is host/hostess coverage at the reception/welcome desk at all times</p> <p> Guarantee that the phone is answered within 2 rings in a courteous and helpful manner</p> <p> Ensure door policies concerning the entry of guests and these are adhered to at all times</p> <p> Ensure that seating is fair for all service staff</p> <p> Perform related duties and special projects as assigned</p>

DELANO

<div><b>Job Description</b></div> <br> <p> <strong>Role Overview:</strong> <br>
As a <strong>Hostess</strong> at <strong>Delano Dubai</strong>, you will be the welcoming face of our dining experience, creating a lasting first impression for guests. Your exceptional communication skills and attention to detail will ensure that every guest feels valued and enjoys an unforgettable experience in our luxurious environment.</p> <p> <strong>Key Responsibilities:</strong> </p> <ul> <li> <p> <strong>Guest Reception:</strong> Greet and welcome guests with warmth and professionalism, guiding them to their tables and ensuring a seamless transition into the dining experience.</p> </li> <li> <p> <strong>Table Management:</strong> Efficiently manage reservations and seating arrangements, optimizing table turnover while maintaining a comfortable and relaxed atmosphere.</p> </li> <li> <p> <strong>Communication:</strong> Collaborate closely with the waitstaff and kitchen team to ensure smooth service, providing timely updates on guest preferences and needs.</p> </li> <li> <p> <strong>Guest Engagement:</strong> Engage with guests to enhance their experience, addressing inquiries or special requests with grace and professionalism.</p> </li> <li> <p> <strong>Ambiance Maintenance:</strong> Ensure the dining area reflects Delano s luxury standards, maintaining cleanliness and organization throughout the restaurant.</p> </li> <li> <p> <strong>Event Coordination:</strong> Assist in planning and executing special events, ensuring all details are carefully managed to deliver a seamless experience.</p> </li> </ul> <br> <div><b>Qualifications</b></div> <br> <ul> <li> <strong>Luxury Experience:</strong> You have a proven track record in a luxury hospitality environment - luxury hotel, high-end restaurant, or exclusive beach club, showcasing your ability to deliver sophisticated and discreet service that exceeds guest expectations.</li> <li> <strong>Exceptional Skills:</strong> Your communication and interpersonal skills are exemplary, allowing you to engage with guests in a refined manner that enhances their experience.</li> <li> <strong>Operational Knowledge:</strong> You re proficient in luxury hotel operations and management software, with a solid understanding of sophisticated service protocols that ensure smooth operations.</li> <li> <strong>Educational Background:</strong> A relevant educational qualification, such as a Bachelor s degree in Hospitality Management or equivalent experience, is preferred, aligning with our commitment to excellence.</li> <li> <strong>Great Personality: </strong>At DELANO Dubai, personality and experience are equally valued. We celebrate individuality and authenticity we want you to bring your unique self. Embracing diversity in all its forms, we provide opportunities for our personal and professional growth. If you have passion, the right attitude, and that essential spark, together, we can create memorable experiences.</li> </ul> <p>As a Hostess at Delano Dubai, you will be an essential part of our luxurious experience, creating a warm and inviting atmosphere for our guests. Your exceptional communication skills and attention to detail will ensure that each guest feels welcomed and valued from the moment they arrive. Your passion for providing outstanding service will play a vital role in enhancing guest satisfaction and creating memorable moments in our elegant setting.</p>

Dorchester Collection

<p>You ll love what you do and take pride in delighting our guests:</p>
<p>You will take an integral part of the day to day operations of the F&amp;B outlet to ensure our guests receive nothing but the best experience.</p>
<p>You will be in charge of warmly greeting our guests, escorting them to their tables and fare welling at the end.</p>
<p>You will also be in charge of responding to guest enquiries by email or telephone, by being well versed and holding a strong knowledge of the offerings in the outlet, you are able to convert enquiries into reservations which will assist in the outlet achieving their targets</p>
<p>Serving others is your passion, you will ensuring the outlet is in immaculate condition and all service standards are adhered to by the supporting team members.</p>
<p>You will also be in charge of ensuring the rest of the team is aware of upcoming reservations, special events and guest chefs/bartenders ensuring their knowledge is second to none and they are able to assist our guests in the best possible way and help with cross selling other outlets.</p>
<p>Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Hostess you ll have the opportunity to bring these to life and continue to create our legacy.</p>
<p>You are aware of revenue targets and ensuring these are achieved and exceeded, simultaneously all costs are controlled within pre-set budgets including beverage cost and other expenses.</p>
<p>By taking part in a daily team briefing pre-service, you ensure you are well informed of the daily happenings around the hotel as well as the upcoming service.</p>
<p>During your daily routine, you liaise with other departments when required to ensure an immaculate presentation of your outlet, high standards of cleanliness as well as maintenance are upheld at all times including restaurant furniture, equipment, floors, fixtures and fittings.</p>
<p>Together with your team of hostesses, you ensure the restaurant reservations are optimized to ensure well-controlled productivity, optimal guest satisfaction and optimized revenue generation whilst cross selling other hotel outlets to existing guests. The items shared are the essence of a day in the life of a Hostess but we ll make sure you are provided with specifics on how we care for our hotel.</p>
<p>You ll bring your unique personality and passion to the role and the team with your can-do spirit and a positive attitude at all times.</p>
<p>You have a talent for delighting guests by leading a team of passionate individuals and striving for excellence.</p>
<p>Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.</p>
<p>As a detail orientated and hands-on team player with strong interpersonal skills, you will thrive on mentoring high potential team members to achieve better results and celebrate success within the team.</p>
<p>English is the primary language used in our hotel. You can comfortably communicate in this language. Other languages including Arabic, Italian, French, Spanish or German are highly desirable.</p>

Hostess - High Society

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1789 guest relations host jobs IN Dubai

Guest relations host

Lobby Host

Host

Hostess

Hostess

Hostess

Hostess - High Society