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reservations agent

DoubleTree by Hilton Port Saeed

Role DescriptionThis is a full-time, on-site Reservations Agent role based in Dubai. The Reservations Agent will handle incoming calls and online inquiries, provide accurate information about availability, rates, and services, and create or modify reservations in the system. Responsibilities include confirming bookings, processing changes or cancellations, coordinating with reception and other departments, and maintaining up-to-date records. The role involves managing guest queries, resolving issues in a professional manner, following established procedures, and ensuring that each interaction reflects high standards of customer service.<ul><li>Qualifications</li><li>Strong customer service skills, with experience handling guest inquiries and resolving concerns professionally and courteously.</li><li>Proficiency in phone etiquette and communication, including clear spoken English and active listening skills.</li><li>Hands-on experience with reservations processes, booking systems, and basic administrative tasks related to guest bookings.</li><li>Familiarity with receptionist duties, such as managing front desk communications, coordinating with other departments, and maintaining organized records.</li><li>Ability to work on-site in Dubai, with flexibility to work shifts, weekends, and holidays as needed.</li><li>Basic computer literacy and comfort using reservation or property management software; prior hospitality experience is an advantage.</li><li>Attention to detail, strong time management, and the ability to handle multiple requests accurately in a fast-paced environment.</li></ul>Work Location: In person

Reservations Agent

Al Qithara Foodstuff Trading LLC

Location: DUBAISalary: 3,000 to 4,000Role SummaryThe Customer Service Executive / Host is responsible for delivering an exceptional guest experience, managing front of house operations, and supporting the restaurant&rsquo;s administrative and basic accounting tasks. This role requires strong communication skills, a welcoming personality, and the ability to handle operational and clerical responsibilities efficiently.Key Responsibilities<ul><li>Handle customer inquiries, complaints, and special requests promptly.</li><li>Greet guests warmly and manage seating, reservations, and waiting lists.</li><li>Maintain a professional, friendly, and courteous atmosphere at all times.</li><li>Coordinate with waitstaff and kitchen team to ensure smooth service flow.</li><li>Manage the reception desk and guest entry experience.</li><li>Maintain reservation logs, guest records, and daily seating plans.</li><li>Communicate guest preferences or special occasions to the service team.</li><li>Ensure proper queue management during peak hours.</li><li>Support in organizing events, group bookings, and VIP guests.</li></ul>Administrative Responsibilities<ul><li>Maintain daily operational reports (sales, attendance, reservations).</li><li>Prepare and update staff schedules in coordination with the manager.</li><li>Handle documentation, filing, and record keeping for restaurant operations.</li><li>Coordinate with suppliers for basic administrative follow ups.</li><li>Assist in inventory tracking and stock updates when required.</li><li>Support HR tasks such as onboarding documents, staff communication, and notice circulation.</li></ul>Accounting Assistance<ul><li>Support daily cash reconciliation and POS closing reports.</li><li>Assist in verifying invoices, purchase orders, and delivery notes.</li><li>Maintain petty cash records and expense logs.</li><li>Coordinate with the accountant for monthly statements and audit requirements.</li><li>Ensure accuracy in billings, discounts, and payment methods.</li></ul>Skills &amp; Qualifications<ul><li>Previous experience in customer service, hospitality, or restaurant operations.</li><li>Strong communication and interpersonal skills.</li><li>Basic knowledge of accounting or administrative procedures.</li><li>Proficiency in POS systems and MS Office (Excel, Word).</li><li>Professional appearance and positive attitude.</li><li>Ability to multitask and work under pressure.</li><li>Fluency in English; additional languages are an advantage.</li></ul>Pay: AED3,000.00 - AED4,000.00 per monthWork Location: In person

Restaurant Customer Service Executive / Host

Shamal Holding

<div>
 Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai&rsquo;s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate. Our portfolio spans Lifestyle &amp; Entertainment, Destinations, Real Estate, Hospitality, and F&amp;B, including Skydive Dubai, Deep Dive Dubai, XDubai, Dubai Harbour, Kite Beach and more.
 
 
 This position is responsible for facilitating the customer&rsquo;s experience at X Dubai&rsquo;s attraction or facility. this position will reflect X Dubai&rsquo;s brand in a face to face interaction with customers and guests.
 
 
 
 Note - This role will be at Edge Walk and will be based in Address Sky View Hotel Dubai Downtown.
 
 
 
 <ul>
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 Daily opening and closing procedures of Edgewalk
 </li>
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 Supervising the progress and experience of each assigned group.
 </li>
 <li>
 Usher the guests.
 </li>
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 Fitting harness and helmets correctly and supervising the use of all safety equipment.
 </li>
 <li>
 Conducting pre-tour safety orientation for each tour group.
 </li>
 <li>
 Using customer engagement skills to ensure a memorable experience for each guest.
 </li>
 <li>
 Assuring the safety and wellbeing of guests throughout each tour.
 </li>
 <li>
 Help and resolve customer complaints and questions
 </li>
 <li>
 Demonstrate a high level of customer service
 </li>
 <li>
 Keep all filing up to date for database - sales and members
 </li>
 <li>
 Servicing existing reservations of guests including upgrading, modifying and taking payments for existing reservations.
 </li>
 <li>
 Go the extra mile to engage customers
 </li>
 <li>
 Inform customer of deals and promotions
 </li>
 <li>
 Assists in the upkeep of the facility.
 </li>
 <li>
 Assist and collaborate with the team on events and projects
 </li>
 <li>
 Perform all other duties assigned by supervisor or manager
 </li>
 <li>
 High school diploma or equivalent.
 </li>
 <li>
 Previous 3 years of experience in retail or customer service preferred.
 
 
 
 </li>
 </ul>
 
 Note
 
 
 
 Due to a high influx of profiles, only shortlisted candidates will be contacted.
</div>

Guest Experience Representative - Level II

Four Seasons

<div></div><div><div><div><div>Job ID: REQ10388343</div></div><div><div>
Four Seasons Dubai at Jumeirah Beach</div></div><div><div>
Location: Dubai, Dubai, United Arab Emirates</div></div><div><div>
widget: Full time</div></div></div></div><div></div>
 <div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms &ndash; including 49 suites &ndash; subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.
About the role
The Senior Director of Revenue Management leads the overall revenue strategy for the two properties - Four Seasons Resort Dubai at Jumeirah Beach and Four Seasons Hotel Dubai International Financial Centre.
As a key member of the Hotels Leadership Team, this role is responsible for maximizing revenue across all segments and distribution channels while ensuring alignment between Revenue Management, Sales, Marketing, Reservations, and Operations.
We are looking for a commercially minded strategist who understands the luxury traveller, market dynamics, guest booking behaviour and distribution landscape; brings strong pricing, segmentation, forecasting and total revenue management capability; and can influence senior stakeholders through trusted relationships, clear communication and compelling data-led recommendations, while maintaining the highest standards of excellence in line with Four Seasons values and The Golden Rule.
Our ideal Senior Director of Revenue Management candidate will have:<ul><li>
Excellent leadership and communication skills, with the ability to align diverse stakeholders across Commercial, Finance, Operations, Sales, Marketing and Reservations around a clear revenue strategy and shared business priorities.</li><li>
Previous Director of Revenue Management experience within a luxury hotel environment, ideally with responsibility for a cluster or two or more properties, and a strong track record of translating business analytics into clear commercial strategy and measurable revenue performance and leading the team.</li></ul><h2 class="jobSectionHeader">
What you will do</h2><ul><li>
Develop, communicate and implement revenue strategies designed to maximize profit through optimization of pricing, market segmentation, channel segmentation and room type performance for two properties.</li><li>
Integrate guest behavior insights, including personas, booking behaviors and preferences, into commercial revenue strategies to optimize both guest experience and revenue performance.</li><li>
Monitor channel acquisition costs, contribution margins, and profitability metrics to inform pricing, distribution, and promotions for two properties.</li><li>
Own inventory, pricing, rate parity, and positioning in all distribution channels, including Branded Web, 3rd Party Sites, Worldwide Reservation Office (WRO), and Global Distribution System (GDS) for two properties.</li><li>
Monitor and analyze performance of key metrics to uncover actionable data insights.</li><li>
Lead and facilitate Revenue Strategy Meetings, presenting key data insights with strategic and tactical recommendations.</li><li>
Lead annual budget planning processes and contribute to property commercial plan.</li><li>
Lead weekly forecast meetings, incorporating macroeconomic data to assess demand risk and ensuring alignment with market conditions, events and trends.</li><li>
Contribute guidance and recommendations to hotel digital marketing and communications teams, agencies, and vendors on campaigns.</li><li>
Collaborate with Sales team to set goals aligned with property strategy, provide strategic direction for Group Sales strategy and guidance for Corporate Negotiated RFPs.</li><li>
Enable cross-functional alignment to Commercial Strategy among Finance and Operations including upsell/premium room sales strategy.</li><li>
Provide guidance and support for Total Revenue Optimization across Rooms, F&amp;B, SPA, M&amp;E and Ancillary revenue streams.</li></ul><h2 class="jobSectionHeader">
What you bring</h2><ul><li>
University degree in Business Administration, Finance, Accounting, Hotel Management, Marketing or a related field.</li><li>
Director of Revenue Management experience in a luxury hotel, resort or cluster environment, with proven ability to balance the priorities and performance expectations of multiple properties.</li><li>
Strong commercial acumen with a proven track record of driving revenue growth, profit optimization, market share performance and successful budget delivery.</li><li>
Advanced analytical capability, with the ability to interpret market trends, macroeconomic indicators, channel performance, contribution margins and guest behavior insights into actionable strategy.</li><li>
Excellent oral and written communication skills, with the ability to tell a clear story with data and influence senior stakeholders across Commercial, Finance, Operations, Sales, Marketing and Reservations.</li><li>
Demonstrated ability to lead the Revenue function while managing multiple deadlines in a fast-paced environment, with the ability to work independently with minimal supervision.</li><li>
Demonstrated ability to identify, coach and develop talent with aptitude and interest in a Revenue Management career.</li><li>
Strong understanding of luxury hospitality, brand standards and guest expectations, with the ability to integrate brand strategy with local market initiatives. Ability to be a culture carrier, ensuring a strong Revenue Management culture is maintained throughout the organization.</li><li>
Proficiency in English language, additional language is a plus.</li><li>
Expert knowledge of revenue management systems, PMS, benchmarking and business intelligence tools; experience with IDeaS G3 RMS, IDeaS RevPlan, Opera PMS, STR, TravelClick, Lighthouse, PowerBI and advanced Excel is preferred.</li></ul><h2 class="jobSectionHeader">
What we offer</h2><ul><li>
Work Authorization</li><li>
Competitive tax-free salary</li><li>
Annual Incentive Plan</li><li>
Housing allowance</li><li>
Medical and life insurance</li><li>
Paid annual leave</li><li>
Paid home leave ticket</li><li>
End of service gratuity</li><li>
Excellent training and development opportunities</li><li>
Complimentary accommodation at other Four Seasons hotels and resorts, based on tenure with the company</li><li>
Complimentary dry cleaning for employee uniforms</li><li>
Complimentary employee meals</li><li>
And more...</li></ul></div>

Senior Director of Revenue Management

DreamGateway Immigration Services L.L.C

We're Hiring: Outreach Agent (Customer Service) | Dubai, UAEWe're Urgently looking for a motivated Outreach Agent to join our growing team! If you're confident in communicating with people, enjoy building relationships, and are eager to kick-start your career in customer service, we'd love to hear from you.Location: Dubai, UAE Experience: Freshers are welcome to apply (Candidates currently based in Dubai are preferred)Key Responsibilities<ul><li>Conduct outbound calls to prospective and existing clients to introduce our services and gather customer feedback.</li><li>Support client onboarding by explaining our services, features, and benefits clearly and professionally.</li><li>Maintain accurate customer records using CRM systems and Microsoft Office applications.</li><li>Deliver exceptional customer service with excellent phone etiquette and communication skills.</li><li>Analyze customer interactions and feedback to help improve outreach strategies.</li><li>Collaborate with team members to enhance customer engagement and overall service quality.</li></ul>Requirements<ul><li>Basic knowledge or experience in customer service, outbound calling, tele sales, sales, or call center operations is an advantage.</li><li>Excellent verbal communication and interpersonal skills.</li><li>Strong persuasion and negotiation abilities with a customer-focused mindset.</li><li>Fluency in English is required.</li><li>Positive attitude, willingness to learn, and ability to work in a fast-paced environment.</li></ul>Why Join Us?<ul><li>Excellent opportunity for fresh graduates and entry-level candidates.</li><li>Supportive and collaborative work environment.</li><li>Career growth and professional development opportunities.</li></ul>Work Location: In person

Call Center Executive

Salesforce

<div>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Sales
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer too &mdash; driving your performance and career growth, charting new paths, and improving the state of the world.
<h2 class="jobSectionHeader">The Role
</h2>The Distinguished/Principal Technical Architect is a pre-sales, customer-facing enterprise domain expert combining deep architecture credibility with a strong, forward-weighted command of Data &amp; AI &mdash; grounded in CRM and customer experience as the core discipline they extend. You'll be the trusted technical authority for our most strategic Middle East customers as they navigate cloud adoption, CRM-led transformation, and AI-driven customer engagement via Agentforce and Data Cloud.
 
This is not a legacy TA role. AI and data are the dominant focus going forward: agent architecture, data foundations, and how the two combine &mdash; on top of a CRM backbone &mdash; to reshape how customers engage their own customers. You'll still carry the full weight of classic TA responsibilities &mdash; trust with CIO/CTO/security stakeholders, architecture workshops, RFP support &mdash; but your differentiation and growth path center on AI/Data depth.
<h2 class="jobSectionHeader">Your Impact &mdash; Responsibilities
</h2><ul><li>Become the trusted technical advisor to CIO/CTO/Chief Data Officer/Architect-level stakeholders as they design their CRM, customer experience, and AI/data strategy on Salesforce.
</li><li>Lead architecture and technical discovery around Agentforce and Data Cloud in the context of the customer's CRM and customer experience landscape &mdash; agent design, orchestration, data models, governance, and integration into existing enterprise systems.
</li><li>Present Salesforce's platform capabilities &mdash; CRM and customer experience architecture, hosting, security, integration, and AI/agent infrastructure &mdash; with credibility at an executive technical level.
</li><li>Resolve which Salesforce and third-party technologies fit a customer's architecture, grounded in product knowledge, industry frameworks, and Salesforce Architecture methodologies.
</li><li>Conduct architecture workshops, enablement sessions, and technical due diligence &mdash; increasingly centered on AI/data maturity assessments and agent deployment roadmaps, always tied back to customer experience outcomes.
</li><li>Own Deal Support Requests (DSRs) end-to-end and support the sales team in RFPs and technical requirements documents.
</li><li>Share field intelligence &mdash; architecture trends, AI/data customer challenges, and competitive signals from the region &mdash; to sharpen the wider team's approach.
</li><li>Mentor and guide Solution Engineers and junior architects on CRM, customer experience, and AI/data architecture concepts.
</li><li>Contribute to internal IP: reference architectures, best practices, and educational content for AI/data and CRM engagements.
</li><li>Attain quarterly and annual objectives assigned by management.
</li></ul><h2 class="jobSectionHeader">Minimum Qualifications
</h2><ul><li>13+ years in software, systems, or enterprise architecture, with a demonstrated shift toward Data &amp; AI over recent engagements &mdash; CRM/customer experience background a strong plus, regardless of platform.
</li><li>Bachelor's degree in Computer Science or equivalent.
</li><li>Strong understanding of cloud architecture principles (SaaS, PaaS, multi-tenancy, multi-tiered infrastructure).
</li><li>Deep understanding of AI/ML concepts and agent platforms &mdash; how to configure and deploy agents, connect them to automation/flows/APIs.
</li><li>Working understanding of data architecture and governance fundamentals.
</li><li>Technical selling skills &mdash; able to translate CRM, Data, and AI architecture into business value for non-technical executives.
</li><li>Proven ability to earn trust with C-level stakeholders.
</li></ul><h2 class="jobSectionHeader">Preferred Qualifications
</h2><ul><li>Arabic fluency strongly preferred (native or near-native) &mdash; English fluency is non-negotiable, no exceptions.
</li><li>Strong experience with any major CRM/AI ecosystem (Salesforce, Microsoft, Oracle, or similar) &mdash; deep Salesforce-specific knowledge is a plus, not a requirement, for the right architecture-caliber candidate.
</li><li>Familiarity with major GenAI vendors (Anthropic, OpenAI, AWS, Google, Microsoft ... etc) and how agent platforms integrate with enterprise data.
</li><li>Understanding of data security, compliance, and privacy regulations relevant to the region.
</li></ul>Unleash Your Potential
When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates&rsquo; resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.</div>

Distinguished, Technical Architect

Unitan Homes Real Estate

We are seeking a professional and experienced Real Estate Agent to join our team. As a Real Estate Agent, you will help our clients in buying and selling properties. The ideal candidate will have a minimum of 6 months of experience in real estate sales and a proven track record of success.Responsibilities:<ul><li>Assist clients in buying, selling, and renting properties</li><li>Provide guidance and support to clients throughout the entire real estate transaction process</li><li>Conduct market research to stay up-to-date on current market trends and conditions</li><li>Manage a portfolio of clients and properties</li><li>Develop and maintain relationships with clients, other real estate agents, and industry professionals</li><li>Negotiate and finalize real estate deals on behalf of clients</li></ul>Requirements:<ul><li>Minimum of 3 months of experience in real estate sales</li><li>Proven track record of success in real estate sales</li><li>Excellent communication and negotiation skills</li><li>Ability to build and maintain relationships with clients, other agents, and industry professionals</li><li>Strong organizational and time management skills</li><li>Knowledge of the local real estate market and trends</li><li>Valid real estate license</li></ul>Benefits:<ul><li>Commission-based salary</li><li>Only commission up to 30-50%</li><li>Support provided in closing deals</li><li>Opportunities for professional development and growth</li><li>Access to cutting-edge real estate technology and tools</li></ul>If you are a motivated and driven individual with a passion for real estate, we encourage you to apply for this exciting opportunity.Pay: Up to AED2,000.00 per monthWork Location: In person

Real Estate Sales Agent

Explore 28+ Reservations agent in Dubai this August. Find roles across top companies and apply now to boost your career.