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reservations agent

The First Group Hospitality

<div>Overview:
<div>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div><br>
<div></div>
Job Description:
<div>
The Cluster Reservations Agent is responsible for managing reservations, inquiries, cancellations, reconversions, and booking extensions in an attentive, courteous, and efficient manner. The role includes accurately quoting available rates, as well as upselling and cross-selling to maximize room revenue in line with our Brand Standards. The agent will also collaborate closely with the Sales Department to secure and maintain business effectively.</div><div></div><ul><li><div><br>
Respond promptly to all incoming calls in an attentive, courteous, and efficient manner, while maintaining excellent call audit scores.</div></li><li><div>
Provide guests with accurate information regarding hotel services, facilities, and hours of operation.</div></li><li><div>
Enter reservations into the system in accordance with standard operating procedures.</div></li><li><div>
Process room reservations with a focus on maximizing room revenue and average rate, consistently applying standard rate-quoting practices.</div></li><li><div>
Upsell room categories and cross-sell hotel amenities and facilities whenever appropriate.</div></li><li><div>
Manage reconversion of cancelled reservations.</div></li><li><div>
Maintain strong communication and collaboration with the Sales Department and Front Office.</div></li><li><div>
Ensure accurate maintenance of files, reports, and reservation records.</div></li><li><div>
Handle all special reservations, including VIP bookings, packages, and discounted rates.</div></li><li><div>
Respond to all email inquiries professionally and within the designated response time.</div></li><li><div>
Post no-show revenue daily, if required by the property.</div></li><li><div>
Communicate rates and availability to wholesalers.</div></li><li><div>
Ensure proper billing instructions are recorded for each reservation to prevent rebates or refunds.</div></li><li><div>
Accurately capture and communicate all guest requirements to relevant departments.</div></li><li><div>
Complete all tasks listed on the daily reservations checklist.</div></li><li><div>
Stay fully informed of hotel promotions and special offers.</div></li><li><div>
Assist in processing travel agent commissions when requested.</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
Minimum of 2 years&rsquo; experience in a Reservations Department within a 4- or 5-star property.</div></li><li><div>
Strong proficiency in English, both written and verbal.</div></li><li><div>
Knowledge of additional languages is an advantage.</div></li><li><div>
Degree or Diploma in Training and Development or Hotel Management.</div></li><li><div>
Solid working knowledge of Opera PMS and Microsoft Office applications.</div></li></ul></div>

Cluster Reservations Agent

Intercity Hotel Dubai Jaddaf Waterfront

<p>Hotel reservation agents are <b>responsible for keeping accurate records about customer bookings, payments</b>, and any additional information that hotel staff might need when interacting with a guest. They might also use records to follow up with previous customers to encourage them to book another stay at the hotel.</p><ul><li>Checking reservations daily for compliance to ensure that the minimum response time is Checking reservations daily for compliance to ensure that the minimum response time is maintained for all reservation requests.</li><li>Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.</li><li>Planning and using efficient organizational skills to run the daily operation.</li><li>Organizing on-the-job and weekly training for all staff.</li><li>To keep reservations staff informed on all changes or developments within the hotel and the company.</li><li>To spot-Check reservations made the previous day and Check all VIP arrivals</li><li>Training, developing, and motivating staff to increase productivity.</li></ul><p>Job Type: Full-time</p><p>Experience:</p><ul><li>Hotel Industry: 1 year (Required)</li></ul>

Reservations Agent

<div><b>Company Description</b><p><br>
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.</p><p>
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.</p><p>
A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.</p><b><br>
Job Description</b><p><br>
&bull; Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy, and providing an excellent standard of customer service &bull; To answer all incoming reservation enquiries, by telephone, fax or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings &bull; To be fully knowledgeable in the operation, functionality and standards required in using Opera and Delphi &bull; To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue team, whilst always attempting to gain the highest possible revenue advantage for the hotel &bull; To input reservations into Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards &bull; To update any special requests and billing details in Opera &bull; To give a polite and friendly response to all incoming telephone enquiries &bull; To be fully aware of the hotels facilities and to pass information on to the customers, and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible &bull; To process all enquiries and reservation confirmations on the same day as receipt &bull; To maintain accurate filing systems for all correspondence within the department &bull; To build a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities &bull; To identify potential sales leads for the sales team to develop future accounts &bull; To be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets &bull; To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude &bull; To perform as part of a team, assisting colleagues where necessary and carrying out relevant duties as requested by the Reservations Supervisor and Regional Director of Revenue</p><b><br>
Qualifications</b><p><br>
&bull; High School Diploma or equivalent required. College Degree in Business, Hospitality, or Related field preferred &bull; One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel &bull; Hotel reservations experience gained in the Middle East preferable &bull; Enter and locate work related information using computers and/or point of sale systems &bull; Possess a gracious, friendly, and fun demeanor &bull; Ability to multitask, work in a fast paced environment and have a high level attention to detail &bull; Strong verbal and written communication skills in English with Arabic and other languages preferred &bull; Maintain positive and productive working relationships with other employees and departments &bull; Ability to work independently and to partner with others to promote an environment of teamwork</p></div>

IHG Hotels & Resorts

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>Do you see yourself as a Cluster Reservations Agent as part of InterContinental Hotels Group&reg; at Dubai Festival City?
</p><p>As the world&rsquo;s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental&reg;&#65039; brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you&rsquo;d like to embrace a world of opportunities, we&rsquo;d like to welcome you to the world&rsquo;s most international luxury hotel brand.</p>
<p>The IHG Hotels at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn &amp; Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.
</p><p><b>A little taste of your day-to-day:</b></p>
<ul><li>Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.</li>
<li>Promote the Hotel&rsquo;s (and IHG DFC generally) products and services.</li>
<li>Maintain a high level of product and service knowledge about all IHG DFC Hotels in your region.</li>
<li>Develop and maintain a regular pattern of sales calls.</li>
<li>Record and process reservations made by phone/fax/email.</li>
<li>Process amendments to reservations such as extensions, early departures, etc.</li>
<li>Record special billing arrangements for groups and conventions.</li>
<li>Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.</li>
<li>Maintain knowledge of special rates/ offers/ promotions.</li>
<li>Monitor reservation levels and inform Managers of current and future occupancy rates.</li>
<li>Prepare reports as requested (eg: to travel agents, business houses, F&amp;B, Daily pick up etc.).</li>
<li>Prepare reservation sales reports.</li>
<li>Monitoring Web-Supplier extranet and matching all the upcoming booking with opera PMS.</li>
<li>Following up on traces on daily basis.</li>
<li>Preparing no show and cancellation on daily basis.</li>
<li>Charging prepaid booking at the time of reservations with secure pay or manual.</li>
<li>Performing on daily basis profile check for upcoming arrivals.</li>
</ul><p><b>What we need from you:</b></p>
<ul><li>Minimum 1 year of front office or reservations experience.</li>
<li>Intermediate knowledge of Microsoft Office.</li>
<li>Advanced in writing and speaking English.</li>
<li>Knowledge of Opera is desirable.</li>
<li>Knowledge of Arabic language desired</li>
<li>Ability to work both independently and within a team environment.</li>
<li>Ability to lead and motivate team members.</li>
</ul><p><b>What you can expect from us:</b></p>
<p>We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including impressive room discounts and some of the best training in the business.</p>
<p>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.</p>
<p>IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.</p>
<p>So, join us, and you&rsquo;ll become part of our ever-growing global family.</p>
</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p>As the world&rsquo;s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental&reg;&#65039; brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you&rsquo;d like to embrace a world of opportunities, we&rsquo;d like to welcome you to the world&rsquo;s most international luxury hotel brand.<p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Cluster Reservations Agent - Reservations - InterContinental Hotels Group® Dubai Festival City

Accor

<div><b>Company Description</b><p><br>
ibis Styles Dubai Dragon Mart Hotel is located on Al Awir Road (E44), just 15 minutes from Dubai International Airport and with easy access to International City and Dragon Mart. Experience an extraordinary blend of style and comfort at ibis Styles Dragon Mart Inspired by the Arabian Desert and Oasis, our lobby, with its skylight ceiling, transforms into a romantic haven bathed in occasional moonlight.</p><b><br>
Job Description</b><p><br>
We are seeking a dedicated and customer-focused Reservation Agent to join our team. As a Reservation Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth booking experience. Your role is crucial in creating positive first impressions and setting the stage for memorable stays at our property.</p><ul><li>
Handle incoming calls, emails, and online reservations efficiently and professionally</li><li>
Provide detailed information about room types, rates, packages, and property amenities</li><li>
Upsell room categories and additional services to maximize revenue</li><li>
Process reservations accurately, ensuring all guest preferences and special requests are recorded</li><li>
Collaborate with other departments to address guest inquiries and resolve issues promptly</li><li>
Maintain up-to-date knowledge of promotions, events, and local attractions</li><li>
Generate and distribute daily reports on reservation activities</li><li>
Assist with group bookings and coordinate with the sales team when necessary</li><li>
Ensure compliance with company policies and procedures</li><li>
Contribute to a positive work environment by maintaining a friendly and helpful attitude</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Previous Experience in a hotel</li><li>
Proficiency in hotel management software, preferably Opera</li><li>
Strong interpersonal and problem-solving abilities</li><li>
Excellent communication skills, with fluency in English (additional languages are a plus)</li><li>
Demonstrated ability to work efficiently in a fast-paced environment</li><li>
Detail-oriented with strong organizational skills</li><li>
Basic computer skills, including proficiency in Microsoft Office suite</li><li>
Knowledge of hospitality industry standards and best practices</li><li>
Ability to multitask and prioritize effectively</li><li>
Customer-focused mindset with a commitment to providing exceptional service</li><li>
Flexibility to work various shifts, including weekends and holidays</li><li>
Team player with a collaborative approach to work</li></ul><br>
<b>
Additional Information</b><p><b><br>
Visa requirements:</b></p><p>
Please note that you must be eligible to live and work in Dubai. ibis Styles Dragon Mart will cover visa costs and flights for selected candidates from place of origin.</p><p><b>
Our commitment to Diversity &amp; Inclusion:</b></p><p>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.<br>
<br>
<b>Why work for Accor?</b></p><p>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><p>
Do what you love, care for the world, dare to challenge the status quo! <b>#HOSPITALITYISAWORKOFHEART</b></p></div>

Reservation Agent

Bab Al Shams Desert Resort

Overview <p>Get AI-powered advice on this job and more exclusive features.</p> <p>Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place. Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai's endless dunes and rich culture.</p> <p><strong>About The Role</strong></p> <p>The call center Agent will be the liaison between our company and its current and potential customers.</p> Key Duties And Responsibilities <ul> <li>Manage large amounts of inbound and outbound calls in a timely manner</li> <li>Follow communication "scripts" when handling different topics</li> <li>Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives</li> <li>Seize opportunities to upsell products when they arise</li> <li>Build sustainable relationships and engage customers by taking the extra mile</li> <li>Keep records of all conversations in our call center database in a comprehensible way</li> <li>Frequently attend educational seminars to improve knowledge and performance level</li> <li>Meet personal/team qualitative and quantitative targets</li> </ul> Experience & Educational Requirements <ul> <li>High School Degree</li> <li>1+ year in a hotel reservations, call center, or customer service role (luxury experience is a plus).</li> <li>Familiarity with systems and practices</li> <li>Strong phone and verbal communication skills, along with active listening</li> <li>Track record of over-achieving quota</li> <li>Customer focus and adaptability to different personality types</li> <li>Ability to multitask, set priorities and manage time effectively</li> </ul> <p>Join a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</p> Seniority level <ul> <li>Entry level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Hospitality</li> </ul> <p>Referrals increase your chances of interviewing at Bab Al Shams Desert Resort by 2x</p> <p>Get notified about new Call Center Representative jobs in <strong>Dubai, Dubai, United Arab Emirates</strong>.</p> Related opportunities <ul> <li>Customer Service Associate Retail M&S UAE</li> <li>Guest Experience Expert - Four Point by Sheraton Bur Dubai</li> <li>Guest Experience Expert - Ajman Saray, a Luxury Collection Resort</li> <li>Front Desk Agent - Guest Experience Expert</li> </ul> <p>Dubai, Dubai, United Arab Emirates 20 hours ago</p>

Call Center Agent

THE STABLES- BAR/RESTAURANT

<ul><li>Handle individual and group reservations efficiently through calls, emails, and online channels.</li><li>Ensure accurate data entry of bookings in the system (PMS/Channel Manager).</li><li>Provide professional and prompt responses to guest inquiries and booking requests.</li><li>Coordinate with Sales, Front Office, and Revenue teams to maximize occupancy and revenue.</li><li>Maintain up-to-date knowledge of room rates, promotions, and hotel services.</li></ul><p><b>Requirements:</b></p><ul><li>Previous experience in Reservations or Front Office within the hospitality industry.</li><li>Knowledge of PMS and online booking systems preferred.</li><li>Excellent communication and customer service skills.</li><li>Detail-oriented, organized, and able to multitask effectively.</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,500.00 - AED3,000.00 per month</p>

Reservation Executive

Explore 258+ Reservations agent in Dubai this December. Find roles across top companies and apply now to boost your career.

258 reservations agent jobs IN Dubai

Cluster Reservations Agent

Reservations Agent

Reservations Agent

Cluster Reservations Agent - Reservations - InterContinental Hotels Group® Dubai Festival City

Reservation Agent

Call Center Agent

Reservation Executive