hr manager

catering manager

restaurant manager

area manager

facilities manager

guest relations manager

Hilton

<div>Front Office Supervisor (UAE National)- The WB&trade; Abu Dhabi, Curio Collection by Hilton&trade;
The Guest Relations Supervisor will be responsible for overseeing the team of Guest Relations Agents, developing and implementing strategies to enhance guest satisfaction, analyzing feedback, and fostering collaboration with other departments. Carries out the assigned tasks to the highest professional standards and in accordance to the directives and instructions received. Establishes and develops personal guest contact, promotes feedback and is constantly proactive in anticipating guest needs and requirements. To be the main point of contact for the guests and to handle all enquiries throughout their stay in a friendly and effective manner always striving to exceed expectations and keeping in mind &lsquo;Everything Considered&rsquo;.
In line with localization regulations in effect across the private sector in the United Arab Emirates, The WB&trade; Abu Dhabi, Curio Collection by Hilton&trade; is committed to meet and exceed UAE National hires numbers as guided by the Ministry of Human Resources and Emiratization ('MOHRE') and the Department of Culture &amp; Tourism ('DCT') Abu Dhabi.
ESSENTIAL FUNCTIONS
<ul><li>Create a dynamic, warm, welcome and a friendly atmosphere in the hotel premise.</li>
<li>Main Focus to create story around the &ldquo;WB Hotel&rdquo; to enhance guest experiences.</li>
<li>Engage with guests by sharing with funny antidotes with excellent communication skills in accordance with the given guidelines.</li>
<li>Be as a storyteller to interact with guests and have a friendly relationship with the guests and children without intruding the privacy and exceeding the limit.</li>
<li>Assist and participate promotional events happening within the hotel.</li>
<li>Assist the guests with any information related to the hotel areas and facilities.</li>
<li>Communicate guests&rsquo; feedback on the entertainment activities and other related enquiries to the head of department.</li>
<li>Maintain records of customer feedback and records of action taken to address complaints and negative rating to the Manager on Duty.</li>
<li>Be efficient in assisting guests throughout their stay with any requirements.</li>
<li>Adhere to the Company&rsquo;s Guiding Vision and Mission.</li>
<li>Anticipate guest needs planning experiences by knowledge of their profiles and preferences</li>
<li>Perform his assigned tasks and ensures their timely implementation.</li>
<li>Ensure attainment of his assigned objectives.</li>
<li>Exercises responsible management and behavior at all times, positively representing the hotel management team and Hilton Worldwide.</li>
<li>Fully embraces and articulates Hilton philosophy and &ldquo;WB&rdquo; Hotel brand guidelines and policy.</li>
<li>Know on depth the Hotel features, WB manuals and characters.</li>
<li>To ensure guest needs and expectations are met by providing an efficient and professional service.</li>
<li>To liaise with Engineering to ensure prompt and efficient repair work.</li>
<li>To create the right Atmosphere within the team to enhance fun and experiences</li>
<li>To conduct regular meetings and briefings to keep employees informed of policies and procedures, special events, further improvement plans and guest comments.</li>
<li>Organize entertainments in Hotel Lobby, Restaurants and Outdoor areas (e.g., Bingo, Karaoke, Quiz, Group interactions)</li>
<li>Perform all daytime indoor / outdoor activities in accordance with the agreed schedule.</li>
<li>Maintain costumes or props and be a great public relations representative.</li>
<li>Escort guests to their rooms on arrival, explaining all the features and facilities.</li>
<li>Perform any related duties and special projects as requested by the Front Office Manager, Assistant Front Office Manager, Guest Relation Manager, Chief Concierge, Night Manager and Team Leader</li>
</ul>SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company.
<ul><li>To ensure that employees provide a friendly, courteous, and professional service to guests at all times.</li>
<li>To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety, training and development.</li>
<li>Ensures that both he and his employees report for duty punctually, maintaining a high standard of personal grooming, wearing the correct uniform and nametag at all times.</li>
<li>Supporting FO operation team to obtain high score on social platforms.</li>
<li>Enhance the arrival experience with creative engaging.</li>
<li>To conduct training courses for new Team Members and regular &ldquo;Refresher&rdquo; courses for newly hired and existing employees.</li>
</ul>SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
<ul><li>Ability to build good rapport and relationship with all levels including team member, management.</li>
<li>Excellent organizational skills and a hospitality attitude.</li>
<li>Ability to communicate well in English, including written and verbal communication.</li>
<li>Ability to come up with creative ideas for guest activities/events and improve the way of doing.</li>
<li>Ability to balance a fast-paces, constantly changing workload; highly organized (prioritized, delegates and follows up on tasks)</li>
<li>Resilient to set-backs and a demanding personal schedule.</li>
<li>Ability to deliver and facilitate presentations and orientations to our guests.</li></ul></div>

Front Office Supervisor (UAE National)- The WB™ Abu Dhabi, Curio Collection by Hilton™

Capital Motion Restaurants Management LLC

Position SummaryThe Trilogy by Buddha-Bar is seeking a passionate and service-driven Guest Experience Lead to oversee front-of-house operations and elevate the guest journey across our high-end restaurant and lounge venues. This role is central to ensuring exceptional service delivery, driving sales, leading the hostess team, and coordinating group bookings and events. The ideal candidate will be a confident leader with a strong background in restaurant hospitality, guest relations, and sales.Key Responsibilities<ul><li>Serve as the main point of contact for guest experience across all Trilogy restaurant venues.</li><li>Lead and inspire the hostess and reception teams to deliver a warm, professional, and seamless welcome.</li><li>Handle VIP guests, special requests, and feedback with discretion and care.</li><li>Supervise and schedule hostesses to ensure optimal front-of-house coverage.</li><li>Support reception operations, ensuring smooth guest check-in and seating flow.</li><li>Manage and confirm group bookings, coordinating with kitchen and service teams.</li><li>Handle private dining and event inquiries, ensuring all details are captured and executed.</li><li>Take and manage reservations via phone, email, and online platforms.</li><li>Monitor reservation trends and adjust seating plans to maximize occupancy.</li><li>Collaborate with marketing and sales teams to promote special events and packages.</li><li>Ensure all guest interactions reflect the brand&rsquo;s standards and hospitality ethos.</li><li>Oversee the reservations process, ensuring accurate and efficient handling of individual and group bookings.</li><li>Coordinate with the reception and events teams to manage table allocations and guest flow.</li><li>Maintain reservation systems and guest databases, ensuring up-to-date and accurate records.</li><li>Drive revenue through upselling dining experiences, packages, and special offerings.</li><li>Collaborate with the sales and marketing teams to convert leads into bookings and repeat visits.</li><li>Identify and act on opportunities to enhance guest spend and satisfaction.</li></ul>Manage group reservations and private dining events from inquiry to execution.<ul><li>Liaise with internal departments (kitchen, bar, operations) to ensure smooth event delivery.</li><li>Ensure all guest requirements are met and expectations exceeded.</li><li>Train and supervise hostesses and reception staff.</li><li>Develop team schedules, ensure grooming standards, and uphold service protocols.</li><li>Foster a positive, guest-centric team culture.</li></ul>Job Type: Full-time

GUEST EXPERIENCE LEAD

Saadiyat Beach Club

<div>
 
 
 About Us
 
 
 
 
 
 
 Imagine a career where luxury and ambition intersect&mdash;this is the opportunity that awaits at Aldar Hospitality's Leisure Cluster. Our prestigious properties, the exclusive Saadiyat Beach Club and Beaches, are not only landmarks of luxury but also beacons for career growth and excellence. We're in the business of creating career-defining moments for our team, by fostering an environment that celebrates diversity and innovation. As we sculpt the future of hospitality, we invite you to bring your unique talents to our collective table, where every role is integral to our five-star guest experience and your professional development.
 
 
 
 
 
 
 About the Job
 
 
 
 
 
 
 An opportunity has risen at Saadiyat Beach Club for
 
 Guest Services Manager.
 
 To produce a consistent, high-quality product. To supervise and ensure courteous, professional, efficient, and flexible service consistent with the Company&rsquo;s Standards Policies &amp; Procedures in order to maximize guest satisfaction.
 
 
 
 
 
 
 Main Duties &amp; Responsibi
 
 l
 
 ities:
 
 
 
 
 
 <ul>
 <li>
 Responsible for smooth operations at the front desk and guest complaints at the valet area, pool, and beach.
 </li>
 <li>
 &NoBreak;Ensuring that the team adheres to all club company standards, business conduct, and ethics, policies, and procedures including Health &amp; Safety policies, Grooming Standards, punctuality, and attendance.
 </li>
 <li>
 Accommodate all members and guest requests accurately and efficiently.
 </li>
 <li>
 Responsible for training and development of team members.
 </li>
 <li>
 Ensure guest satisfaction at all times.
 </li>
 <li>
 Ensure that all pertinent information is provided to club members, guests, and employees
 </li>
 <li>
 Ensure that all communication with club members, guests, and employees is complete, accurate, engaging, and positive.
 </li>
 <li>
 Promptly, accurately, and consistently reports all club members' and guest incidents and solves them to the club members' and guests' satisfaction.
 </li>
 </ul>
 
 
 
 
 
 About you
 
 
 
 
 
 <ul>
 <li>
 Caring, positive attitude towards guests and colleagues.
 </li>
 <li>
 Hospitality mindset.
 </li>
 <li>
 Upholds professional values, ethics, and standards of integrity.
 </li>
 <li>
 Have a strong eye for detail.
 </li>
 <li>
 Good level of English.
 </li>
 <li>
 Genuine interest in helping guests.
 </li>
 <li>
 Must possess high levels of integrity and maturity.
 </li>
 <li>
 Ability to work on weekends
 
 
 shifts
 
 .
 
 </li>
 </ul>
 
 
 
 
 
 Have what it takes to join our team?
 
 
 
 
 
 
 The ideal candidate for this position will display the following attributes:
 
 <ul>
 <li>
 High School (GED Education) or at least 2 full years as a cashier working in a multi-cultural in a 5-star hotel environment.
 </li>
 <li>
 Ability to handle large restaurants and guest volumes daily.
 </li>
 <li>
 Fluency in spoken and written English.
 </li>
 <li>
 Computer basic skills.
 </li>
 <li>
 HACCP awareness
 </li>
 <li>
 Other languages Arabic, French, German, Russian, and Chinese would be an added advantage.
 </li>
 </ul>
 
 
 
 
 
 About the Benefits
 
 
 
 
 
 
 We offer a competitive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer attractive benefits, leave, flights home and health insurance package, accommodation, life insurance, and tips as well as exciting learning and development and career progression opportunities.
 
</div>

Guest Services Manager

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
<ul><li>
To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.</li><li>
To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.</li><li>
To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.</li><li>
Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.</li><li>
To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.</li><li>
To develop a close and harmonious working relationship with all hotel departments.</li><li>
Conduct daily shift briefings/meeting&rsquo;s and pass on all information to team-members.</li><li>
Coordinate reception work during the shift in an effective manner</li><li>
To follow all standards of all programmes in place, e.g. GHA Discovery, MessageBox, Anantara App, Guest Preferences</li><li>
To be available to work in all shifts including night shift</li><li>
To carefully and safely drive the hotel buggy at all times</li></ul> 

Additional Information 
Relocate to remote area</div>

Front Office Supervisor

Etihad

<div>
 
 Synopsis
 
 
 
 To investigate and respond to guest feedback in a timely and appropriate manner. Adhere to SLAs and manage the relationship with guests to help turn a negative experience into a positive one, whilst protecting Etihad&rsquo;s brand.
 
 
 
 Accountabilities
 
 
 
 <ul>
 <li>
 Fully investigate and resolve the issue, speaks persuasively and convincingly and produces clear concise, error free writing, free of punctuation or grammatical errors
 </li>
 <li>
 Manage the expectations of the guest throughout, using the most appropriate channel and avoid conflict escalation
 </li>
 <li>
 Engage with stakeholders and fully investigate the root cause of the complaint
 </li>
 <li>
 Adhere to company regulatory requirements such as data protection, data privacy etc
 </li>
 <li>
 Ensure careful use of allocated budget used for service recovery
 </li>
 <li>
 Use sound judgement when making decisions in complex queries, cases, compensation or conflict resolution
 </li>
 <li>
 Sufficiently understands EY policies and processes to work efficiently and effectively
 </li>
 <li>
 Clearly understands the implications of situations and uses sound judgement when making decisions for complex queries, cases, compensation or conflict resolution
 
 
 </li>
 </ul>
 
 Education &amp; Experience
 
 
 
 <ul>
 <li>
 Diploma preferred
 </li>
 <li>
 Minimum of 3 years customer service experience, preferably within contact centre in the airline industry
 </li>
 <li>
 Excellent communication skills (oral, written) in English
 </li>
 <li>
 Fluency in either French, German, Italian, Spanish or Mandarin (oral, written) required
 </li>
 <li>
 Pro-active, attentive to details and customer-centric
 
 
 </li>
 </ul>
 
 About Etihad Airways
 
 
 
 Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world&rsquo;s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad&rsquo;s codeshare partners, Etihad&rsquo;s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad&rsquo;s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
 
 
 To learn more, visit etihad.com
 
 
 
 Recruitment Fraud Alert
 
 
 
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
</div>

Guest Relations Officer

VENDOM COMPANY

<ul><li>Previous Guest Relations experience in a luxury service environment</li><li>Well spoken and attention to the highest grooming standards</li><li>English and other European languages are an advantage</li><li>Strong skills in using Microsoft Office and other systems (Outlook, Word, Powerpoint, Excel, Opera, Opera Cloud, PMS, Message box, Anantara App)</li><li>Required to work independently.</li><li>Able to balance workload between administrative tasks and guest interaction on a luxury level (e.g. pre-arrival arrangements and guest communication, arrival amenity preparation, coordinating special occasion experiences, receiving guest feedback through direct contact and courtesy calls and more)</li><li>Reporting to a Guest Experience Manager and working closely with Butlers.</li><li>Able to support Reception tasks when needed.</li></ul>Profil recherch&eacute;<ul><li>College diploma in hotel management or related field</li><li>Previous experience in Front Office or Guest Services</li><li>Luxury hotel experience is must</li><li>Good Communication skills</li><li>Experience with Front Office Systems</li></ul>For all applications, please forward your updated CVFinally, JOIN US on www.vendomtalents.com to discover all our daily updates in the luxury hospitality sector across France, Benelux, Spain, Portugal, North Africa, the United Kingdom, the Indian Ocean, and soon the Middle East.Job Type: Contract

Guest Experience Agent (F/M)

Marriott International

<div>Additional Information 
Job Number25142160 
Job CategoryFood and Beverage &amp; Culinary 
LocationLe Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Day-to-Day Operations
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul> 
Leading Food and Beverage Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Ensures and maintains the productivity level of employees.</li></ul>
<ul><li>Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</li></ul>
<ul><li>Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.</li></ul>
<ul><li>Ensures compliance with all applicable laws and regulations.</li></ul>
<ul><li>Ensures compliance with food handling and sanitation standards.</li></ul>
<ul><li>Ensures staff understands local, state and Federal liquor laws.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Establishes guidelines so employees understand expectations and parameters.</li></ul>
<ul><li>Monitors alcohol beverage service in compliance with local laws.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures corrective action is taken to continuously improve service results.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul>
<ul><li>Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably. Strives to improve employee retention.</li></ul>
<ul><li>Ensures employees receive on-going training to understand guest expectations.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &quot;open door&quot; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures recognition is taking place across areas of responsibility.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Assists servers and hosts on the floor during meal periods and high demand times.</li></ul>
<ul><li>Recognizes good quality products and presentations.</li></ul>
<ul><li>Supervises daily shift operations in absence of Assistant Restaurant Manager.</li></ul>
<ul><li>Oversees the financial aspects of the department including purchasing and payment of invoices.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Restaurant Manager

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