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guest service agent

Accor

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
First impressions are everything! As a Guest Service Agent , you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.<ul><li>Welcomes guests and takes care of them from their arrival through to departure</li><li>Maintain cashier float and ensure accurate daily report of all money received</li><li>Contributes to guests' permanent satisfaction by providing high quality services throughout their stay</li><li>Helps meet the department's quantitative targets through his/her sales efforts</li><li>Helps encourage guest loyalty by developing friendly, personalized relationships</li><li>Ensures that administrative procedures never take priority over guest relations</li><li>Anticipates guests' needs and takes them into consideration</li><li>Deals swiftly, efficiently and sensitively to guest complaints and follows through</li><li>Ensure front desk work area is kept clean and in an orderly state at all time.</li></ul> 
Qualifications 
<ul><li>
Service focused personality is essential; experience is an asset.</li><li>
Prior experience working with Opera or a related system.</li><li>
Fluency in English and Arabic Language any additional languages are a plus.</li><li>
Bachelors or diplomas/certifications are required.</li><li>
 Relevant experience is a must with in Hotel industry.</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Guest Service Attendant

Marriott International

<div>Additional Information 
Job Number26026510 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Abu Dhabi - Yas Island, Yas Island, Abu Dhabi, United Arab Emirates, United Arab Emirates, 131808 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room. 
Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Duty Manager

Premier Inn Hotels - Middle East

<div>
 
 About Us
 
 
 
 A Great Stay Starts at Premier Inn
 
 
 Premier Inn is a British hotel chain and the UK's largest hotel brand with more than 900 hotels in UK,Germany,UAE and Qatar. Premier Inn hotels in the UAE operate under a strategic partnership between Emirates Group and Britain&rsquo;s leading hospitality firm Whitbread PLC, established to develop the Premier Inn brand throughout the region. At Premier Inn we make everyday experiences special for millions of customers and create excellent career opportunities for people like you. Currently we have 11 hotels in the Middle East and an exciting pipe line of new hotels opening in the future. We hold many coveted people and brand industry awards, and we want you to help us add another award to our trophy cabinet!
 
 
 
 Job Description
 
 
 
 The Receptionist is the first point of contact for visitors and callers, responsible for creating a professional and welcoming experience. This role handles front-desk operations, administrative support, and communication coordination to ensure smooth daily office activities.
 
 
 Your passion and energy will be infection as you welcome our guests and support them through their check in and check out procedure. Your natural down-to-earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail, you will not miss a step in the procedures. Managing payments will be second nature and you will have excellent data entry skills to support accurate reports.
 
 
 
 Main Responsibilities Include
 
 
 
 <ul>
 <li>
 Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
 </li>
 <li>
 Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests
 </li>
 <li>
 Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations
 </li>
 <li>
 Identify corporate leads and build long-term relationships
 </li>
 <li>
 Drive online name mentions and promote customer feedback
 </li>
 <li>
 Understand the online guest&rsquo;s feedback and explore options for improvement
 </li>
 <li>
 Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area Maintain appropriate stock of supplies and reception stationeries
 </li>
 <li>
 Effectively communicate with all departments on all guests&rsquo; requests and complaints for smooth service delivery
 </li>
 <li>
 Ensure safety of all guests in line with the safety procedures and guideline.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Customer-oriented approach
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Strong attention to details
 </li>
 <li>
 Flexible, agile and able to work under pressure
 </li>
 <li>
 Ability to work both independently and in a team
 </li>
 <li>
 Proactive and excellent organizational skills
 </li>
 <li>
 Ability to provide exceptional customer service to our guests
 
 
 </li>
 </ul>
 You must have /be-
 
 
 <ul>
 <li>
 Have minimum of one-year experience as Hotel Receptionist in Front Office department of a hotel.
 </li>
 <li>
 Knowledge of Opera (PMS
 </li>
 <li>
 Arabic Language- speaking, writing and reading
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 We offer a competitive salary package, accommodation, transportation, medical insurance which includes dental, air tickets, and hours which offer you a work life balance.
 
 
 Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. So, if you are committed and driven and want to develop into other areas then we will support you to do this.
 
 
 At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them and always put the customer in the heart of everything we do.
 
 
 We want Premier Inn to be a place where people&rsquo;s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a &lsquo;promote from within&rsquo; culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.
 
 
 If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly then please click on the "I'm interested" button and join the team!
 
 
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</div>

Emiratization Receptionist -ABU DHABI INTERNATIONAL AIRPOT

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26025809
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Le Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
 
 
 Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Assistant Front Office Manager

<div>Additional Information 
Job Number26020287 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>Start Your Journey With Us
From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.
Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.
The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating. 
Job Requirement:
The Butler Service Desk Agent attends promptly and efficiently to all phone calls within 3 rings and is the primary point of contact for all telephone correspondence within the hotel. All phone calls are answered with a warm welcome and answer any guest questions, anticipate their wants and needs and resolve guest problems. Ensure guest&rsquo;s immediate requirements are catered for. The Butler Services Agent has an awareness of regular guest names and requirements and has a full understanding of core Front Office process. ESSENTIAL FUNCTIONS:
<ul><li>Has a full knowledge of Marriott Bonvoy Program, Hotel occupancy and availability</li>
<li>Knowledgeable in all room types and attributes (layout, size, connecting configurations, and views)</li>
<li>Keeping Butlers informed of blocking and unblocking rooms, reallocation and room moves when Front Office liaises the changes with the Agents</li>
<li>Locate arriving, in-house and departed guests by name and room number</li>
<li>Competent in messaging functionality (creating, modifying, delivering, deleting)</li>
<li>Answer all phone calls adhere to the standards set forth within the Telephone &amp; Verbiage FOE</li>
<li>Transfer calls to an appropriate guest or department when requested by callers</li>
<li>Coordinate guest requests with all relevant department</li>
<li>Thoroughly conversant with all room types, d&eacute;cor and outlook</li>
<li>Communication and recording of complaints</li>
<li>Ensure full liaison with other members of the team</li>
<li>Strong communication with other areas, especially Front Office, Butlers and Housekeeping</li>
<li>Report maintenance faults and damage to machines, furniture and fittings in all area of the hotel to the maintenance department.</li>
<li>Strong relationship with guests and internal customers</li>
<li>Prepare Wake Up Call log sheet for the following day and ensure this is handed over to the next shift</li>
<li>Ensure all Wakeup call requests are logged accurately</li>
<li>Give wake up calls for guests</li>
<li>Keep inventory of Butler On Call Items</li>
<li>GXP Basics (profiles, preferences, defects, reporting) are entered accurately and monitor existing profiles</li>
<li>Ensure daily shift hand over is completed thoroughly</li></ul> 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: 1 year work experience. 
#LI-MA1 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Butler Service Desk Agent

PROPERTY SHOP INVESTMENT LLC - HQ

Job Position- BD Executive (Listing Agent, Holiday Homes)Location- Abu DhabiMinimum Years of Experience - 2 to 5Vanilla Homes (a sister company of PSI and PSI Assets) is expanding, and we&rsquo;re looking for a driven Business Development professional to lead and execute our portfolio growth strategy.Role Summary:We are seeking a dynamic and results-driven professional with strong experience in Business Development, Property Listings, and Holiday Homes operations. The ideal candidate will be responsible for expanding our holiday homes portfolio, onboarding new property owners, managing listings across platforms, and driving revenue growth.Required Skills &amp; Qualifications:<ul><li>Strong understanding of UAE holiday homes, real estate, and STR regulations</li><li>Excellent negotiation, leadership, and commercial acumen</li><li>Strategic mindset with strong operational awareness</li><li>Ability to balance growth with quality and brand integrity</li><li>1&ndash;3 years of experience in business development or real estate</li><li>Proven track record of closing deals</li><li>Experience in hospitality or holiday homes is highly preferred</li></ul>Responsibilities:<ul><li>Identify and acquire new property owners for holiday home management.</li><li>Build and maintain strong relationships with landlords and investors.</li><li>Conduct market research to identify growth opportunities.</li><li>Negotiate and close management agreements.</li><li>Achieve monthly and quarterly acquisition targets.</li><li>Property Listing &amp; Portfolio Management</li><li>Holiday Homes Operations Experience</li><li>Ensure compliance with local holiday homes regulations and licensing requirements.</li><li>Oversee pricing strategies and occupancy optimization.</li><li>Monitor guest reviews and maintain high service standards.</li><li>Coordinate with housekeeping, maintenance, and guest relations teams.</li></ul>Requirements<ul><li>Proven experience in Business Development within Real Estate or Holiday Homes.</li><li>Strong knowledge of short-term rental platforms (Airbnb, Booking.com, etc.).</li><li>Excellent negotiation and communication skills.</li><li>Understanding of pricing strategies and revenue optimization.</li><li>Ability to meet sales targets and work independently.</li><li>UAE driving license (preferred, if applicable).</li></ul>*If you&rsquo;re looking for exposure, career growth, exciting new challenges, and the opportunity to work with a leading real estate agency, apply today and grow with us.Job Type: Full-timeApplication Question(s):<ul><li>Can you join ASAP?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Business Development: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>Arabic and English (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>Willingness to travel:<ul><li>100% (Required)</li></ul>

Customer Service Executive

Metropolitan Capital Real Estate

Here&rsquo;s a polished, professional job description for a Real Estate Agent / Property Consultant &ndash; Abu Dhabi that fits perfectly for posting on Indeed and aligns with the tone of a leading brokerage like Metropolitan Capital Real Estate.Real Estate Agent / Property Consultant &ndash; Abu DhabiMetropolitan Capital Real EstateLocation: Abu Dhabi, UAE Job Type: Full-Time Industry: Real Estate Sales (Residential &amp; Commercial)About Metropolitan Capital Real EstateMetropolitan Capital Real Estate is one of Abu Dhabi&rsquo;s top-performing brokerages, known for its premium property portfolio, strong developer relationships, and a diverse, high-achieving team. We provide a professional environment where ambitious agents can build a rewarding and sustainable real estate career.Role OverviewWe are looking for a motivated and client-focused Real Estate Agent / Property Consultant to join our growing team in Abu Dhabi. This role suits someone who thrives in a fast-paced market, enjoys building relationships, and is driven to achieve strong sales results across residential and commercial segments.Key Responsibilities<ul><li>Prospect, qualify, and manage leads through calls, networking, and referrals</li><li>Conduct property viewings, presentations, and negotiations with clients</li><li>Advise clients on market trends, pricing, and investment opportunities</li><li>Maintain strong knowledge of Abu Dhabi communities, developments, and regulations</li><li>Build and nurture long-term client relationships to generate repeat business</li><li>Work closely with marketing, admin, and CRM teams to support the sales process</li><li>Meet monthly and quarterly sales targets set by the company</li></ul>Requirements<ul><li>Experience as a Real Estate Agent or Property Consultant (UAE experience preferred)</li><li>Strong communication, negotiation, and customer service skills</li><li>Professional appearance and a client-first mindset</li><li>Ability to work independently and within a team</li><li>Valid UAE driving license and access to a car</li><li>Fluency in English; additional languages are an advantage</li></ul>What We Offer<ul><li>Attractive commission structure with high earning potential</li><li>Access to exclusive listings and strong marketing support</li><li>Comprehensive training and ongoing professional development</li><li>Modern office environment in a prime Abu Dhabi location</li><li>CRM, administrative, and marketing support</li><li>A multicultural, supportive, and growth-driven team culture</li></ul>How to ApplyIf you are an ambitious real estate professional ready to grow your career with a leading brokerage, we&rsquo;d love to hear from you. Apply through Indeed or send your CV directly to our recruitment team.Job Type: Full-time

Real Estate Agent / Property Consultant – Abu Dhabi

Explore 331+ Guest service agent in Abu Dhabi this March. Find roles across top companies and apply now to boost your career.