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guest service agent

Accor

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.<ul><li>Welcomes guests and takes care of them from their arrival through to departure</li><li>Maintain cashier float and ensure accurate daily report of all money received</li><li>Contributes to guests' permanent satisfaction by providing high quality services throughout their stay</li><li>Helps meet the department's quantitative targets through his/her sales efforts</li><li>Helps encourage guest loyalty by developing friendly, personalized relationships</li><li>Ensures that administrative procedures never take priority over guest relations</li><li>Anticipates guests' needs and takes them into consideration</li><li>Deals swiftly, efficiently and sensitively to guest complaints and follows through</li><li>Ensure front desk work area is kept clean and in an orderly state at all time.</li></ul> 
Qualifications 
<ul><li>
Service focused personality is essential; experience is an asset.</li><li>
Prior experience working with Opera &amp; PMS or a related system.</li><li>
Fluency in English &amp; Arabic.</li><li>
Bachelors or diplomas/certifications are required.</li><li>
 Relevant experience is a must with in Hotel industry.</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Guest Service Agent

Salayel Hospitality

<div>
 
 Role Overview
 
 
 
 The Receptionist is the first point of contact for guests and visitors at Property. The role is responsible for delivering a warm, professional welcome, handling front desk operations efficiently, and ensuring an excellent guest experience in line with the brand&rsquo;s service standards.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Greet and welcome guests in a courteous and professional manner
 </li>
 <li>
 Handle check-in and check-out procedures accurately and efficiently
 </li>
 <li>
 Manage phone calls, emails, and guest inquiries professionally
 </li>
 <li>
 Coordinate with housekeeping, maintenance, and operations teams to ensure guest satisfaction
 </li>
 <li>
 Handle guest requests, concerns, and complaints promptly, escalating when required
 </li>
 <li>
 Maintain accurate guest records and reservation details in the PMS
 </li>
 <li>
 Process payments, invoices, and cash/card transactions securely
 </li>
 <li>
 Ensure the reception area is clean, organized, and presentable at all times
 </li>
 <li>
 Follow company policies, SOPs, and UAE hospitality regulations
 </li>
 <li>
 Support administrative tasks related to front office operations
 
 
 </li>
 </ul>
 
 Requirements &amp; Qualifications
 
 
 
 <ul>
 <li>
 Minimum 1&ndash;2 years of experience as a Receptionist or Front Desk Agent in hospitality (hotel / serviced apartments preferred)
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Proficiency in English (Arabic or other languages is an advantage)
 </li>
 <li>
 Familiarity with hotel PMS systems is a plus
 </li>
 <li>
 Presentable personality with a customer-service mindset
 </li>
 <li>
 Ability to multitask and work under pressure
 </li>
 <li>
 Willingness to work shifts, weekends, and holidays
 </li>
 <li>
 Currently based in the UAE or available to relocate
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Professional and supportive work environment
 </li>
 <li>
 Career growth opportunities within Salayel Hospitality
 </li>
 <li>
 Exposure to a reputed hospitality brand in Abu Dhabi
 </li>
 </ul>
</div>

Receptionist

Hilton

<div>Exceptional Hospitality Starts with You
Picture yourself brightening someone&rsquo;s day. When you join our Hotels team, that&rsquo;s exactly what you&rsquo;ll do every time you come to work! As a Receptionist , you&rsquo;re not just ensuring a seamless check-in and check-out process &ndash; you&rsquo;re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</div>
 <div>Here's what you'll do during a typical day:
<ul><li>Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
</li><li>Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
</li><li>Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
</li><li>Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
</li><li>Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications</li></ul></div>
 <div>What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.</div>
 <div><div><div>Join an Award-Winning Workplace Culture
 
</div><div>At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
</div><div>Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
</div><div>Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
</div></div><div>Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.</div></div>

Receptionist - Hilton Abu Dhabi Yas Island

Rixos

<div>Company Description 
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What&rsquo;s in it for you:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide.</li><li>
Learning programs through our Academies.</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul> 

Job Description 
1.1.1 Have a thorough knowledge of the entire hotel services and facilities 
1.1.2 Answer inquiries of room rates, outlets and room locations. 
1.1.3 To be totally familiar with all aspects of the reservation systems 
1.1.4 Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation 
1.1.5 Post advance deposits and keep accurate records of deposits. 
1.1.6 Process rooming lists and group blocks and indicate special requests and billing procedures 
1.1.7 File and process reservations correspondence, make certain all files are current and in order. 
1.1.8 Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department. 
1.1.9 Abide by the hotels policies and procedures 
1.1.10 Be familiar with changes in the rates and group enquiries 
1.1.11 Complete daily shift task list and aid others 
1.1.12 To be aware of inventory management and keep a constant check on the room types available throughout the day 
1.1.13 To have an understanding of departmental goals and projections for average rate and occupancy 
1.1.14 Accommodate and document special requests in an accurate and efficient manner. 
1.1.15 Determine the most appropriate room type to meet guest requirements and maximize room rate. 
1.1.16 Explain guarantee and cancellation policies to callers. 
1.1.17 Describe room accommodations and benefit feature sale amenities to guests. 
1.1.18 Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days. 
1.1.19 Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events). 
1.1.20 Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers. 
1.1.21 Identify guest reservation needs by asking open-ended questions to obtain all necessary information 
1.1.22 Follow &quot;up selling&quot; techniques and sales strategies in order to maximize property revenue. 
1.1.23 Identify repeat guests using appropriate codes 
1.1.24 Any other duties as may reasonably be requested by the management team including assistance for large events or hotel functions. 
1.1.25 Carry out any other reasonable task (which may not be stated here) as requested. 
1.1.26 Assist in Task Force Teams for new openings. 
 
 
Qualifications 
<ul><li>
 Passion for guest service.</li><li>
 Excellent written and verbal communication, interpersonal and leadership skills.</li><li>
 Highly organized, results-oriented with the ability to be flexible and work well under pressure.</li><li>
 Degree or Diploma in Hospitality Management is an asset.</li><li>
 Fluency in English and Russian, and or additional language is a plus</li><li>
 Minimum of 1 year previous Hotel experience is an asset.</li><li>
 Must have the ability to handle a multitude of tasks and Guest requests.</li><li>
 Knowledge of Property Management System such as Opera is an asset.</li><li>
 Ability to work independently and prioritize responsibilities.</li><li>
 Experience with a Hotel loyalty program an asset.</li><li>
Computer proficiency in a Windows environment (Word, Excel, PowerPoint).</li></ul> 

Additional Information 
Your team and working environment:<ul><li>
Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.</li><li>
At Accor, we are Heartists!</li></ul>
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal &amp; meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding</div>

Reservations Agent

Apres Restaurant LLC

JOB DESCRIPTION &ndash; WAITER / SERVERREPORTS TO SUPERVISORROLE SUMMARYThe Waiter is responsible for delivering a seamless dining experience by executing servicestandards, managing guest interactions, handling orders accurately, and ensuring smoothcoordination between the guest, kitchen, and service team. The role focuses on serviceexcellence, product knowledge, order accuracy, and guest satisfaction.1. GUEST GREETING &amp; SEATING Welcome guests warmly and professionally upon arrival. Acknowledge guests within the first few seconds of arrival. Escort guests to assigned tables and assist with seating. Present menus and explain dining concepts, specials, and promotions. Recognize repeat guests and personalize service where possible.2. MENU KNOWLEDGE &amp; PRODUCT PRESENTATION Possess thorough knowledge of the menu, including ingredients, cooking methods, spicelevels, allergens, and portion sizes. Confidently recommend dishes, beverages, and pairings based on guest preferences. Promote specials, signature items, and upsell premium offerings. Clearly explain preparation time and manage guest expectations.3. ORDER TAKING &amp; ACCURACY Take orders accurately using POS or manual order systems. Confirm dietary restrictions, allergies, and special requests.pg. 2 Repeat orders to guests to ensure accuracy. Communicate orders clearly to the kitchen and bar. Monitor order preparation and follow up on delays.4. SERVICE FLOW &amp; TABLE MANAGEMENT Serve food and beverages following the correct sequence of service. Ensure timely delivery of courses without unnecessary delays. Check back with guests after food service to ensure satisfaction. Refill water, clear used plates, and maintain table cleanliness. Coordinate with support staff for smooth service flow.5. GUEST ENGAGEMENT &amp; EXPERIENCE Maintain friendly, attentive, and professional interaction with guests. Anticipate guest needs and respond proactively. Handle guest feedback courteously and escalate issues when required. Thank guests sincerely and invite them to return.6. BILLING, PAYMENT &amp; CLOSING Present bills promptly and accurately upon guest request. Process payments through POS systems (cash, card, digital). Ensure correct billing, discounts, and approvals. Return change and receipts promptly. Thank guests and ensure a positive closing interaction.pg. 37. CLEANLINESS &amp; SERVICE STANDARDS Maintain cleanliness of tables, chairs, menus, and service stations. Follow hygiene, grooming, and safety standards at all times. Support pre-service and post-service setup and breakdown. Ensure compliance with sanitation and safety guidelines.8. TEAMWORK &amp; COMMUNICATION Communicate effectively with kitchen, bar, and service team. Assist teammates during peak periods. Attend briefings, training sessions, and team meetings. Follow instructions from supervisors and management.9. PERFORMANCE EXPECTATIONS Consistent adherence to service standards and SOPs. Accuracy in order taking and billing. Positive guest feedback and repeat visits. Strong teamwork and professional conduct. Ability to work efficiently under pressure.Pay: AED2,500.00 - AED3,000.00 per monthWork Location: In person

Waiter

Marriott International

<div>Additional Information 
Job Number26075816 
Job CategoryRooms &amp; Guest Services Operations 
LocationAl Bateen Marina, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Service Representatives take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Service Representative makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Representatives will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Representatives &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act &ndash; polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations &ndash; breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. 
<div>
 
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.</div><div>
 
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Front Desk Agent - The Abu Dhabi EDITION

Quest Restaurant Management LLC

RunnerRoleThe Runner is responsible for ensuring the timely and accurate delivery of food and beverages from the kitchen and bar to guests, supporting smooth service flow within the restaurant. The role plays a key part in maintaining speed, efficiency, and guest satisfaction by assisting the service team and ensuring orders are delivered correctly, professionally, and in line with the restaurant&rsquo;s standards.Reporting to: Head Waiter / Floor ManagerKey ResponsibilitiesFood &amp; Beverage Delivery<ul><li>Collect food and beverages from the kitchen and bar and deliver them promptly to the correct tables.</li><li>Ensure all items are served accurately, neatly presented, and at the correct temperature.</li><li>Verify order details before delivery to avoid mistakes or delays.</li><li>Assist in prioritizing delivery of urgent or time-sensitive orders.</li><li>Support smooth and continuous service flow during busy periods.</li></ul>Guest Service Support<ul><li>Assist Waiters and Assistant Waiters in ensuring guests receive timely and attentive service.</li><li>Ensure guest tables are set correctly and support in maintaining a clean and organized dining area.</li><li>Respond politely to guest requests when approached and direct service queries to the relevant waiter.</li><li>Maintain a professional, friendly, and attentive presence on the floor at all times.</li></ul>Restaurant Operations<ul><li>Support in setting up the restaurant before service, including mise en place, table setup, and station readiness.</li><li>Clear and reset tables efficiently during and after service as required.</li><li>Maintain cleanliness and organization of service stations, pass areas, and dining floor.</li><li>Assist in closing duties, including cleaning, restocking, and organizing service areas.</li></ul>Kitchen &amp; Service Coordination<ul><li>Work closely with kitchen and bar staff to ensure timely order pickup and delivery.</li><li>Communicate effectively regarding order readiness, delays, or special instructions.</li><li>Assist in maintaining smooth coordination between kitchen, bar, and service team.</li><li>Ensure proper handling of food tickets and order slips if applicable.</li></ul>Team Collaboration<ul><li>Support waiters, assistant waiters, and head waiters during peak service periods.</li><li>Assist in maintaining teamwork and efficient service flow across all sections.</li><li>Follow instructions from supervisors promptly and professionally.</li><li>Participate in daily briefings and service preparation meetings.</li></ul>Compliance &amp; Hygiene<ul><li>Follow all food safety, hygiene, HACCP, and health &amp; safety procedures.</li><li>Ensure safe handling of food, beverages, crockery, and glassware at all times.</li><li>Maintain high standards of personal hygiene and grooming.</li><li>Report any spills, hazards, or equipment issues immediately to supervisors.</li></ul>Self-Learning &amp; Development<ul><li>Attend training sessions as required and continuously improve service knowledge.</li><li>Learn restaurant menu items, ingredients, and basic beverage knowledge.</li><li>Demonstrate willingness to grow within the Food &amp; Beverage service team.</li><li>Accept feedback positively and apply improvements in daily work.</li></ul>Pre-requisites<ul><li>Previous experience in Food &amp; Beverage service is preferred but not mandatory.</li><li>Basic understanding of restaurant operations is an advantage.</li><li>Ability to work in a fast-paced environment.</li><li>Good physical stamina and ability to move quickly and efficiently.</li><li>Basic communication skills in English.</li><li>Positive attitude and willingness to learn.</li><li>Awareness of food safety and hygiene standards.</li></ul>Character Requirements<ul><li>Teamwork &amp; collaboration</li><li>Speed and efficiency</li><li>Guest service orientation</li><li>Positive attitude and energy</li><li>Communication skills</li><li>Attention to detail</li><li>Reliability and discipline</li><li>Adaptability under pressure</li><li>Professional grooming and presentation</li></ul>Apply using the link below:https://craftcareers.netlify.appPay: AED1,800.00 - AED2,400.00 per monthWork Location: In person

Runner

Explore 209+ Guest service agent in Abu Dhabi this July. Find roles across top companies and apply now to boost your career.