sales agent

service advisor

guest experience supervisor Jobs in Abu Dhabi

guest experience supervisor

receptionist

assistant manager - front office Jobs in Abu Dhabi

assistant manager - front office

guest service agent

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25179949<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p>
<p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p>
<p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
</p><div>
<br>
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
<br>
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
<br>
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Guest Relation Agent

Grand Hyatt Abu Dhabi Hotel & Residences Emirates Pearl

<div>
 <p>
  At Hyatt &lsquo;We care for people so they can be their best&rsquo;. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1000+ hotels in over 70 countries and is recognized as a Great Place to Work Company!
 </p>
 <p>
  Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
 </p>
 <ul>
  <li>
   <strong>
    Next Steps:
   </strong>
   Apply today for this
   <strong>
    Guest Services Host
   </strong>
   role and start your journey with Hyatt Hotels!
  </li>
 </ul>
 <p>
 </p>
</div>


Guest Services Host (Part-time, UAE National)

The Vendom Company

<ul><li>To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.</li><li>To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.</li><li>To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.</li><li>Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.</li><li>To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.</li><li>To develop a close and harmonious working relationship with all hotel departments.</li><li>Conduct daily shift briefings/meeting's and pass on all information to team-members.</li><li>Coordinate reception work during the shift in an effective manner</li><li>To follow all standards of all programmes in place, e.g. GHA Discovery, MessageBox, Anantara App, Guest Preferences</li><li>To be available to work in all shifts including night shift</li><li>To carefully and safely drive the hotel buggy at all times</li></ul> Profil <p><strong>Additional Information</strong><br>Relocate to remote area</p> Company description <p>Relax, unwind and embrace the enigmatic allure of the Empty Quarter at the newly rejuvenated, award-winning Qasr Al Sarab Desert Resort by Anantara. The resort is proud to present discerning guests with an array of sumptuous accommodation, delicious flavours, thrilling desert activities as well as a signature blend of indulgences, Arabian hospitality and contemporary charm.</p>

Front Office Supervisor (W/M)

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Part-time
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><p><b>OVERVIEW/BASIC FUNCTION:</b></p><p>
Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. Escorting VIPs to assigned guestrooms, informing guests of hotel services, features and room amenities. Attending to immediate needs of VIPs upon arrival and follow through attention throughout stay.</p><p></p><p><b>
RESPONSIBILITIES:</b></p><p></p><ul><li> Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li></ul><p></p><ul><li> Ensure that standards are maintained at a superior level on a daily basis.</li></ul><p></p><ul><li> Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended</li></ul><p></p><ul><li> Anticipate guests&rsquo; needs, respond promptly and acknowledge all guests, however busy and whatever time of day.</li></ul><p></p><ul><li> Maintain positive guest relations at all times.</li></ul><p></p><ul><li> Resolve guest complaints, ensuring guest satisfaction.</li></ul><p></p><ul><li> Monitor and maintain cleanliness, sanitation and organization of assigned work areas.</li></ul><p></p><ul><li> Maintain complete knowledge of:</li></ul><p>
a. All hotel features/services, hours of operation.</p><p>
b. All hotel restaurant food concepts, menu price range, dress code and ambiance.</p><p>
c. All hotel room types, numbers/names, layout, appointments, amenities and locations.</p><p>
d. All hotel room rates, special packages and promotions.</p><p>
e. Daily house count and expected arrivals/departures (particularly VIPs).</p><p>
f. Scheduled daily group activities, names and location of meeting/banquet rooms.</p><p>
g. Local events, attractions, holiday schedules.</p><p></p><ul><li> Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.</li></ul><p></p><ul><li> Obtain department keys and beeper; ensure security of such.</li></ul><p></p><ul><li> Meet with Supervisor/departing Concierge to review business status and follow up actions.</li></ul><p></p><ul><li> Access all functions of computer system in accordance with departmental specifications.</li></ul><p></p><ul><li> Set up work station with necessary supplies; maintain cleanliness throughout shift.</li></ul><p></p><ul><li> Legibly complete requisition for additional supplies/materials and submit to Manager.</li></ul><p></p><ul><li> Maintain updated resource materials on all vendors and information to accommodate guest requests.</li></ul><p></p><ul><li> Review designated in-house guest list and be familiar with guests' names and room locations.</li></ul><p></p><ul><li> Answer department telephone using correct salutations and telephone etiquette.</li></ul><p></p><ul><li> Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.</li></ul><p></p><ul><li> Coordinate guest requests with designated vendors which may include:</li></ul><p>
a. Room accommodations</p><p>
b. Airline reservations, changes, cancellations</p><p>
c. Transportation from hotel to airport and return</p><p>
d. Bus/train transportation</p><p>
e. Limousine reservations</p><p>
f. Car rentals</p><p>
g. Car repair and servicing</p><p>
h. Charter flights/rentals</p><p>
i. Babysitting services</p><p>
j. Banking/financial services</p><p>
k. Business center services/fax or telex services/mailing and delivery services</p><p>
l. Interpretation services</p><p>
m. Notary services</p><p>
n. Restaurant reservations, nightclub activities</p><p>
o. Dry cleaning, laundry, alterations, repairs</p><p>
p. Film processing</p><p>
q. Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health club</p><p>
 facilities</p><p>
r. Formal wear rentals</p><p>
s. Flowers</p><p>
t. Salon appointments</p><p>
u. Shoe shines</p><p>
v. Shopping services</p><p>
w. Movie/theater/attraction tickets</p><p>
x. Sightseeing tours</p><p>
y. Medical services</p><p>
z. Religious services</p><p></p><ul><li> Legibly document all pertinent information in guest request log(s). Monitor and update log book(s) throughout the shift.</li></ul><p></p><ul><li> Place orders for amenities and coordinate delivery of amenities to designated guest rooms.
</li></ul><p></p><ul><li> Legibly complete confirmation cards and deliver to guest upon completion of each arrangement coordinated for guest.</li></ul><p></p><ul><li> Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes.</li></ul><p></p><ul><li> Compile weekly City Events Sheet detailing special activities and events within the local area; distribute to all departments.</li></ul><p></p><ul><li> Assist guests in locating and retrieving lost luggage.</li></ul><p></p><ul><li> Distribute all guest and departmental mail.</li></ul><p></p><ul><li> Monitor, send and deliver guest faxes.</li></ul><p></p><ul><li> Inspect blocked VIP rooms, using the checklist, prior to guest arrival; rectify any deficiencies.
</li></ul><p></p><ul><li> Randomly inspect designated rooms weekly and complete necessary paperwork.</li></ul><p></p><ul><li> Escort VIPs upon arrival to their assigned room. Inform guests of hotel services/features and room amenities.
</li></ul><p></p><ul><li> Telephone newly registered guests after check-in to establish guest needs and satisfaction. Follow up on any guest requests.</li></ul><p></p><ul><li> Adhere to all cashiering procedures:</li></ul><p>
a. Process miscellaneous charges.</p><p>
b. Collect payments.</p><p>
c. Make change for guests.</p><p>
d. Cash guests' personal checks/travelers checks.</p><p>
e. Post charges.</p><p>
f. Run closing reports.</p><p>
g. Count bank and secure bank.</p><p>
h. Complete designated cashier reports.</p><p>
i. Balance reports.</p><p>
j. Drop receipts.</p><p></p><ul><li> Set up, monitor, maintain and breakdown breakfast/afternoon tea/cocktail hour food and beverages.</li></ul><p></p><ul><li> Take record and relay messages accurately, completely and legibly.</li></ul><p></p><ul><li> Accept and record wake-up call requests; deliver to PBX.</li></ul><p></p><ul><li> All other duties as required.</li></ul><p></p><p><b>
OSHAD RESPONSIBILITIES:</b></p><p></p><p>
While at work, (and while on work premises) an associate shall:</p><p></p><ul><li> Take reasonable care of their own health and safety.</li></ul><p></p><ul><li> Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;</li></ul><p></p><ul><li> Cooperate with full compliance with Hotel&rsquo;s developed OSHMS policies, OSHMS procedures &amp; operational works instruction in order to protect the health and safety of the people.</li></ul><p></p><ul><li> Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct;</li></ul><p></p><ul><li> Report all OSH incidents and work related injuries; and</li></ul><p></p><ul><li> Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment &amp; machineries, PPE, etc.) at the Hotel&rsquo;s workplace in the interest of health, safety, welfare or protection or management of the workplace.</li></ul><p></p><ul><li> Participate in conduct of OSH related planning and implementation in order to achieve the Hotel&rsquo;s OSH objectives, targets &amp; program.</li></ul><p></p><ul><li> Attend all training arranged by Hygiene, Health &amp; Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.</li></ul></div><br>
<p></p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Part-Time Guest Service Associate (Concierge) - UAE National

<div><b>Additional Information</b><br>
<b>Job Number</b>25175834<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>Start Your Journey With Us</b></p>
<p>From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.</p>
<p>Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.</p>
<p>The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.</p><p><br>
</p><p><b>Job Requirement:</b></p>
<p>Handle customer calls inquiries pertaining to Room reservations, with a focus on revenue maximization and quality. To manage the reservation department administrative work flow ensuring guest reservations are recorded according to guest needs and requirements to provide a smooth check-in and stay.</p>
<ul><li>Understand the key principles of Marriott Pricing Strategies and Revenue Management</li>
<li>Retail, Special Corporate, Leisure, Group, Other o Rate Restrictions, hurdles and availabilities</li>
<li>Understand the key principles of Marriott Sales Programs</li>
<li>Marriott Bonvoy Loyalty Program, Global Preference, Business, Wholesale Program and others</li>
<li>Maximize rooms revenue through the conversion of telephone calls into sales</li>
<li>Utilize effective upselling techniques</li>
<li>Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel</li>
<li>Be fluent on all hotel products and services.</li>
<li>Handle phone calls, faxes and emails pertaining to rooms reservations.</li>
<li>Handle pre-arrival quality checks</li>
<li>Ensure guest satisfaction and reservation accuracy, by maintaining updated database for all clients files.</li>
<li>Follows up on waitlisted and guaranteed bookings</li>
<li>Be fully conversant with all market segments and rate plans used across all distribution channels</li>
<li>Be flexible in sales technique through offering the right product to the right customer at the right time</li>
<li>Update daily pace report, competitor figures, occupancy change reports and send it to sales team.</li>
<li>Handle customer inquiries and complaints relating to Rooms Reservations.</li>
<li>Actively enrol and/or identify Marriott Bonvoy Members to develop brand loyalty</li>
<li>Co-host dinners/special events with the Sales Team and be involved in client entertainment as required</li>
<li>Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies</li>
<li>Support the Reservations Supervisor and/or Revenue Management leader with special projects as required Implementation and Standards</li>
<li>Responsible for effective implementation and compliance with Marriot Reservation Brand Standards</li>
<li>Achieve targeted goals in the LRA Hotel Mystery Shopping calls</li>
<li>Maintain accuracy and cleanliness of the PMS Database</li>
<li>Ensure market segmentation is accurate for each reservation</li></ul><br>
<p></p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: 2 years related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p><p></p><p><br>
</p><p></p><p>#LI-MA1</p><br>
<p></p>
</div><p></p><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Guest Reservations Agent

Novotel Hotels

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 <strong>
  Join us at Accor, where life pulses with passion!
  <br/>
  <br/>
 </strong>
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
 <br/>
 <br/>
 By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
 <br/>
 <br/>
 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
 <br/>
 <br/>
 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
 <br/>
 <br/>
 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
 <br/>
 <br/>
 <strong>
  Hospitality is a work of heart,
  <br/>
  <br/>
 </strong>
 <strong>
  Join us and become a Heartist&reg;.
  <br/>
  <br/>
 </strong>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <em>
  Being a Novotel &amp; Adagio Heartist is passionate about his profession and has the desire to satisfy customers, is proud of the brand and its mindset: light, energy, colour, humour,
  <br/>
  <br/>
  simplicity, friendly warmth and generosity
 </em>
 <strong>
  <em>
   .
   <br/>
   <br/>
  </em>
 </strong>
 <ul>
  <li>
   Updates promptly and correctly all guest data (check in and check out) in the online system of the Novotel &amp; Adagio simultaneously.
  </li>
  <li>
   Helps meet the department's quantitative targets through his/her sales efforts
  </li>
  <li>
   Helps encourage guest loyalty by developing friendly, personalized relationships
  </li>
  <li>
   Ensures that administrative procedures never take priority over guest relations
  </li>
  <li>
   Anticipates guests' needs and takes them into consideration
  </li>
  <li>
   Deals swiftly, efficiently and sensitively to guest complaints and follows through by passing on the information to the respective department or Guest Services team
  </li>
  <li>
   Conveys the brand and hotel image through his/her irreproachable attitude
  </li>
  <li>
   Follow all relevant Front Office procedures
  </li>
  <li>
   Inform promptly the Manager or Supervisor whenever there are issues either with the system or with the data collected by the reception team
  </li>
  <li>
   Ensure that all guest documentations are available and up-to-date
  </li>
  <li>
   Assist the FO department in administrative tasks whenever requested
  </li>
  <li>
   Maintain an up to date knowledge of the hotel and local services
  </li>
  <li>
   Report for duty punctually wearing the correct uniform and name tag
  </li>
  <li>
   Maintain a high standard of personal appearance, hygiene and adhere to the hotel and department appearance standards
  </li>
  <li>
   Read and understand the hotel&rsquo;s Employee Handbook and adhere to the hotel&rsquo;s rules and regulations in particular the policies and procedures relating to Fire, Hygiene, Health and Safety
  </li>
  <li>
   Comply with local legislation as required
  </li>
  <li>
   Respond to any changes in the department as dictated by the needs of the hotel
  </li>
  <li>
   Attend training and meetings as and when required
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Good interpersonal skills, guest oriented and service minded
  </li>
  <li>
   Team spirit
  </li>
  <li>
   Good listening skills and ability to anticipate
  </li>
  <li>
   Good presentation and confident speaking skills
  </li>
  <li>
   Dynamic
  </li>
  <li>
   Fluent in English &amp; Arabic
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 <strong>
  Our Commitment To Diversity &amp; Inclusion
  <br/>
  <br/>
 </strong>
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>


CID Data Entry Agent

Premier Inn Hotels - Middle East

<div>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 A Great Stay Starts at Premier Inn
 <br/>
 <br/>
 Premier Inn is a British hotel chain and the UK's largest hotel brand with more than 900 hotels in UK,Germany,UAE and Qatar. Premier Inn hotels in the UAE operate under a strategic partnership between Emirates Group and Britain&rsquo;s leading hospitality firm Whitbread PLC, established to develop the Premier Inn brand throughout the region. At Premier Inn we make everyday experiences special for millions of customers and create excellent career opportunities for people like you. Currently we have 11 hotels in the Middle East and an exciting pipe line of new hotels opening in the future. We hold many coveted people and brand industry awards, and we want you to help us add another award to our trophy cabinet!
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Your passion and energy will be infection as you welcome our guests and support them through their check in and check out procedure. Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail you will not miss a step in the procedures. Managing payments will be second nature and you will have excellent data entry skills to support accurate reports.
 <br/>
 <br/>
 <strong>
  Main Responsibilities Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
  </li>
  <li>
   Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests
  </li>
  <li>
   Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations
  </li>
  <li>
   Identify corporate leads and build long-term relationships
  </li>
  <li>
   Drive online name mentions and promote customer feedback
  </li>
  <li>
   Understand the online guest&rsquo;s feedback and explore options for improvement
  </li>
  <li>
   Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area Maintain appropriate stock of supplies and reception stationeries
  </li>
  <li>
   Effectively communicate with all departments on all guests&rsquo; requests and complaints for smooth service delivery
  </li>
  <li>
   Ensure safety of all guest in line with the safety procedures and guideline.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 Customer-oriented approach
 <br/>
 <br/>
 <ul>
  <li>
   Excellent communication skills
  </li>
  <li>
   Strong attention to details
  </li>
  <li>
   Flexible, agile and able to work under pressure
  </li>
  <li>
   Ability to work both independently and in a team
  </li>
  <li>
   Proactive and excellent organizational skills
  </li>
  <li>
   Ability to provide exceptional customer service to our guests
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You must have /be-
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Have minimum of one-year experience as Hotel Receptionist in Front Office department of a hotel.
  </li>
  <li>
   Knowledge of Opera (PMS
  </li>
  <li>
   Arabic Language- speaking,writing and reading
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 We offer a competitive salary package, accommodation, transportation, medical insurance which includes dental, air tickets, and hours which offer you a work life balance.
 <br/>
 <br/>
 Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas then we will support you to do this.
 <br/>
 <br/>
 At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them, and always put the customer in the heart of everything we do.
 <br/>
 <br/>
 We want Premier Inn to be a place where people&rsquo;s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a &lsquo;promote from within&rsquo; culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.
 <br/>
 <br/>
 If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly then please click on the "I'm interested" button and join the team!
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Receptionist - Abu Dhabi Capital Centre

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