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guest service agent

Accor

<div>Company Description 
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What&rsquo;s in it for you:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide.</li><li>
Learning programs through our Academies.</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul> 

Job Description 
Concierge Agent
The Concierge Agent is responsible for delivering outstanding guest service experiences from check-in to check-out. This role acts as the primary point of contact for guests, ensuring their comfort, resolving any issues promptly, and providing personalized services that reflect the hotel's high standards.<ul><li>
Greet and welcome guests upon arrival with a warm and professional demeanor.</li><li>
Assist with check-in and check-out procedures efficiently and accurately.</li><li>
Handle guest requests, inquiries, and complaints in a timely and courteous manner.</li><li>
Provide information on hotel facilities, services, and local attractions.</li><li>
Coordinate special guest requests (e.g., room preferences, special occasions, amenities).</li><li>
Liaise with other departments (housekeeping, maintenance, F&amp;B) to ensure guest satisfaction.</li><li>
Maintain updated knowledge of hotel policies, promotions, and room availability.</li><li>
Record guest feedback and contribute to improving guest satisfaction scores.</li><li>
Anticipate guest needs and offer proactive assistance.</li><li>
Promote hotel services, facilities, and upgrades when appropriate.</li></ul> 

Qualifications 
<ul><li>
Minimum 2 years of experience in a customer-facing role, preferably in hospitality or front office.</li><li>
Excellent communication and interpersonal skills.</li><li>
Friendly, empathetic, and service-oriented personality.</li><li>
Proficient in using hotel management software and Microsoft Office.</li><li>
Ability to multitask and remain calm under pressure.</li><li>
Fluent in English (additional languages are a plus).</li><li>
Flexibility to work shifts, weekends, and holidays as needed.</li></ul> 

Additional Information 
Your team and working environment:<ul><li>
Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.</li><li>
At Accor, we are Heartists!</li></ul>
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal &amp; meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding</div>

Concierge Agent (Emirati Talent)

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island &ndash; Abu Dhabi&rsquo;s business and lifestyle destination &ndash; Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi&rsquo;s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites &ndash; all with water views. With six creative restaurants and lounges, this is Al Maryah Island&rsquo;s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest&rsquo;s unique personal needs &ndash; whether the goal is relaxing on vacation or staying efficient for business.
About the role
The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience.
What you will do
Main duties/Qualifications:
1. Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.
2. Checks guest out of the hotel, preparing and explaining the bill.
3. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies.
4. Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
5. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
6. Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.
7. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
8. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
9. Complies with Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
10. Works harmoniously and professionally with co-workers and supervisors.
11. Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
12. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Guest Experience, Guest Services, and lobby coverage.
13. Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
14. Works closely with Guest Services to ensure smooth handling of guest luggage, deliveries and special requests.
Night Shift:
1. Displays, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
2. Welcomes and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
3. Handles a multitude of keys.
4. Be familiar with room and rate availability for current and future dates.
5. Accepts reservations, changes and cancellations in the absence of reservations staff.
6. Selects and blocks rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
7. Works closely with the Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
8. Handles guest problems or complaints.
9. Utilizes the computer system in running daily reports and in blocking special requests.
10. Keeps all support departments informed of necessary information or requests.
11. Handles safety deposit box requests; including distributing, giving access to and closing procedures.
12. Completes key packets and vouchers, and to modify registration cards.
13. Checks guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
14. Maintains a balanced bank assigned to you from the hotel.
15. Reconciles all transactions at the close of the shift and to cash out.
16. Recites hours of operation of all hotel facilities and special service codes.
17. Understands the tasks performed by a Core Agent, a Concierge and a Housekeeper.
18. Handles hotel emergency procedures and situations with maturity and professionalism.
19. Perform tasks and projects as delegated by the Front Office Manager, Night Manager, Assistant Front Office Manager or Assistant Director of Rooms.
<div>What you bring
 
<ul><li>A minimum of at least 1-2 years of experience in the similar role in a luxury brand
</li></ul></div><ul><li>An outgoing personality and a can-do approach to an assigned task
</li></ul><ul><li>High level of understanding and knowledge of food and/or wine
</li></ul><ul><li>Proficient in English (speaking, reading, writing); Arabic language is a plus
</li></ul><ul><li>Excellent interpersonal, verbal, and written communication skills
</li></ul><div>What we offer
 
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Complimentary Accommodation at other Four Seasons Hotels and Resort
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals
</li></ul></div><ul><li>and so much more!</li></ul></div>

Front Desk Receptionist

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader">General Information</h3></div> 
</div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader">Job Description</h3></div> 
</div><div><div><div><div><div>OVERVIEW/BASIC FUNCTION:
Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. Escorting VIPs to assigned guestrooms, informing guests of hotel services, features and room amenities. Attending to immediate needs of VIPs upon arrival and follow through attention throughout stay.
RESPONSIBILITIES:<ul><li> Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li></ul><ul><li> Ensure that standards are maintained at a superior level on a daily basis.</li></ul><ul><li> Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended</li></ul><ul><li> Anticipate guests&rsquo; needs, respond promptly and acknowledge all guests, however busy and whatever time of day.</li></ul><ul><li> Maintain positive guest relations at all times.</li></ul><ul><li> Resolve guest complaints, ensuring guest satisfaction.</li></ul><ul><li> Monitor and maintain cleanliness, sanitation and organization of assigned work areas.</li></ul><ul><li> Maintain complete knowledge of:</li></ul>
a. All hotel features/services, hours of operation.
b. All hotel restaurant food concepts, menu price range, dress code and ambiance.
c. All hotel room types, numbers/names, layout, appointments, amenities and locations.
d. All hotel room rates, special packages and promotions.
e. Daily house count and expected arrivals/departures (particularly VIPs).
f. Scheduled daily group activities, names and location of meeting/banquet rooms.
g. Local events, attractions, holiday schedules.<ul><li> Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.</li></ul><ul><li> Obtain department keys and beeper; ensure security of such.</li></ul><ul><li> Meet with Supervisor/departing Concierge to review business status and follow up actions.</li></ul><ul><li> Access all functions of computer system in accordance with departmental specifications.</li></ul><ul><li> Set up work station with necessary supplies; maintain cleanliness throughout shift.</li></ul><ul><li> Legibly complete requisition for additional supplies/materials and submit to Manager.</li></ul><ul><li> Maintain updated resource materials on all vendors and information to accommodate guest requests.</li></ul><ul><li> Review designated in-house guest list and be familiar with guests' names and room locations.</li></ul><ul><li> Answer department telephone using correct salutations and telephone etiquette.</li></ul><ul><li> Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.</li></ul><ul><li> Coordinate guest requests with designated vendors which may include:</li></ul>
a. Room accommodations
b. Airline reservations, changes, cancellations
c. Transportation from hotel to airport and return
d. Bus/train transportation
e. Limousine reservations
f. Car rentals
g. Car repair and servicing
h. Charter flights/rentals
i. Babysitting services
j. Banking/financial services
k. Business center services/fax or telex services/mailing and delivery services
l. Interpretation services
m. Notary services
n. Restaurant reservations, nightclub activities
o. Dry cleaning, laundry, alterations, repairs
p. Film processing
q. Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health club
 facilities
r. Formal wear rentals
s. Flowers
t. Salon appointments
u. Shoe shines
v. Shopping services
w. Movie/theater/attraction tickets
x. Sightseeing tours
y. Medical services
z. Religious services<ul><li> Legibly document all pertinent information in guest request log(s). Monitor and update log book(s) throughout the shift.</li></ul><ul><li> Place orders for amenities and coordinate delivery of amenities to designated guest rooms.
</li></ul><ul><li> Legibly complete confirmation cards and deliver to guest upon completion of each arrangement coordinated for guest.</li></ul><ul><li> Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes.</li></ul><ul><li> Compile weekly City Events Sheet detailing special activities and events within the local area; distribute to all departments.</li></ul><ul><li> Assist guests in locating and retrieving lost luggage.</li></ul><ul><li> Distribute all guest and departmental mail.</li></ul><ul><li> Monitor, send and deliver guest faxes.</li></ul><ul><li> Inspect blocked VIP rooms, using the checklist, prior to guest arrival; rectify any deficiencies.
</li></ul><ul><li> Randomly inspect designated rooms weekly and complete necessary paperwork.</li></ul><ul><li> Escort VIPs upon arrival to their assigned room. Inform guests of hotel services/features and room amenities.
</li></ul><ul><li> Telephone newly registered guests after check-in to establish guest needs and satisfaction. Follow up on any guest requests.</li></ul><ul><li> Adhere to all cashiering procedures:</li></ul>
a. Process miscellaneous charges.
b. Collect payments.
c. Make change for guests.
d. Cash guests' personal checks/travelers checks.
e. Post charges.
f. Run closing reports.
g. Count bank and secure bank.
h. Complete designated cashier reports.
i. Balance reports.
j. Drop receipts.<ul><li> Set up, monitor, maintain and breakdown breakfast/afternoon tea/cocktail hour food and beverages.</li></ul><ul><li> Take record and relay messages accurately, completely and legibly.</li></ul><ul><li> Accept and record wake-up call requests; deliver to PBX.</li></ul><ul><li> All other duties as required.</li></ul>
OSHAD RESPONSIBILITIES:
While at work, (and while on work premises) an associate shall:<ul><li> Take reasonable care of their own health and safety.</li></ul><ul><li> Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;</li></ul><ul><li> Cooperate with full compliance with Hotel&rsquo;s developed OSHMS policies, OSHMS procedures &amp; operational works instruction in order to protect the health and safety of the people.</li></ul><ul><li> Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct;</li></ul><ul><li> Report all OSH incidents and work related injuries; and</li></ul><ul><li> Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment &amp; machineries, PPE, etc.) at the Hotel&rsquo;s workplace in the interest of health, safety, welfare or protection or management of the workplace.</li></ul><ul><li> Participate in conduct of OSH related planning and implementation in order to achieve the Hotel&rsquo;s OSH objectives, targets &amp; program.</li></ul><ul><li> Attend all training arranged by Hygiene, Health &amp; Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.</li></ul></div> 

</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader">About Us</h3></div> 
</div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Guest Service Associate (Concierge) - UAE National Only

Marriott International

<div>Additional Information 
Job Number25140757 
Job CategoryReservations 
LocationThe St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
Start Your Journey With Us
From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.
Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.
The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating. 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Reservations Agent (UAE National)

Dusit Thani Mactan Cebu

<div>
 
 Job Description
 
 
 
 PRIMARY RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Assists in maximizing room sales and revenue.
 </li>
 <li>
 Prepares guest name lists.
 </li>
 <li>
 Prepares for guest arrivals and departures.
 </li>
 <li>
 Greets and addresses guests by name upon their check-in and check-out.
 </li>
 <li>
 Assists guests while they are registering.
 </li>
 <li>
 Assists guests with transportation arrangements, luggage, payment, etc.
 </li>
 <li>
 Escorts guests to their rooms.
 </li>
 <li>
 Informs Guest Service Attendants of guests&rsquo; room number.
 </li>
 <li>
 Shows the room features and facilities to guests.
 </li>
 <li>
 Assists and follows up guests&rsquo; requests and inquiries.
 </li>
 <li>
 Recommends F&amp;B outlets and entertainments in the hotel to guests.
 </li>
 <li>
 Briefs next shift personnel to hand over at the end of the shift.
 </li>
 <li>
 Provides information, directions and service based on the hotel standards and policies.
 </li>
 <li>
 Operates the Business Center in providing secretarial service and handles all requested documents and information.
 </li>
 <li>
 Ensures a prompt delivery of mails and messages.
 </li>
 <li>
 Is familiar with all cashier policies, credit cards, traveler cheques, currencies as well as foreign exchange.
 </li>
 <li>
 Controls and distributes guest room keys.
 </li>
 <li>
 Strictly follows hotel and company standards and policies.
 </li>
 <li>
 Informs management regarding guest feedback or any unusual events.
 </li>
 <li>
 Is familiar with the emergency procedures of the hotel.
 </li>
 <li>
 Performs other duties as assigned by Shift Manager or FO Manager.
 
 
 </li>
 </ul>
 
 Administrative Responsibilities
 
 
 
 <ul>
 <li>
 Checks and ensures that the job assigned has been effectively completed on the timely basis and according to hotel&rsquo;s expectation.
 </li>
 <li>
 Conducts daily briefing and de-briefing in the absence of the immediate supervisor
 </li>
 <li>
 Recommends corrective actions for unfavorable variances in job standards and budget commitment.
 </li>
 <li>
 Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
 </li>
 <li>
 Establishes two-way communication within and related departments.
 </li>
 <li>
 Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
 </li>
 <li>
 Prepares volume of business counts and revenue report for the concerned section
 </li>
 <li>
 Attends briefing and departmental meetings or as assigned by supervisor.
 </li>
 <li>
 Manages time effectively by meeting deadlines on time.
 </li>
 <li>
 Administers personnel action on leaves &amp; overtime requests, disciplinary actions and commendation as assigned by supervisor.
 </li>
 <li>
 Identifies and solves problems in a professional manner.
 
 
 </li>
 </ul>
 Assists others to ensure the operation is run smoothly and effectively
 
 
 
 Technical Responsibilities
 
 
 
 <ul>
 <li>
 Knows and understands the job description of all positions in the department and be able to perform the task as required.
 </li>
 <li>
 Knows and understands policies of the department well and can guide others to perform the job well.
 </li>
 <li>
 Recognizes good quality products and presentation
 </li>
 <li>
 Checks and improves all service standards established by the company
 </li>
 <li>
 Supervises staff activities to maximize revenue and minimize costs.
 </li>
 <li>
 Provides assistance to the staff when required during peak periods.
 </li>
 <li>
 Maintains grooming standards for all personnel
 </li>
 <li>
 Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.
 </li>
 <li>
 Manages wastes by reducing and recycle the wastes, change staff behavior to carefully use all resources.
 </li>
 <li>
 Knows the requisition point and par stock of products used in the department such as guest supplies, paper supplies, etc.
 
 
 </li>
 </ul>
 
 Commercial Responsibilities
 
 
 
 <ul>
 <li>
 Communicates effectively with guest, clients, business partners and staff.
 </li>
 <li>
 To be a good sales person to promote hotel&rsquo;s image and businesses.
 </li>
 <li>
 Participates community projects or activities in order to promoting the hotel&rsquo;s image and cooperation to improve community relationship.
 
 
 </li>
 </ul>
 
 Human Resources Responsibilities
 
 
 
 <ul>
 <li>
 Coaches and counsels all staff when applicable
 </li>
 <li>
 Evaluates objectively the performance of staff in his/her responsibilities.
 </li>
 <li>
 Provides training to all staff in his/her department regularly.
 </li>
 <li>
 Motivates staff to grow within the company.
 </li>
 <li>
 Develops him/herself to be better supervisor/manager at all times.
 
 
 </li>
 </ul>
 RELATIONSHIP
 
 
 <ul>
 <li>
 Reports to Unit Manager concerned.
 </li>
 <li>
 Directs and supervises activities of subordinates.
 </li>
 <li>
 Coordinates with all concerned personnel to ensure that all activities are accomplished.
 
 
 </li>
 </ul>
 
 Others
 
 
 
 <ul>
 <li>
 Continuous learning through own IDP.
 </li>
 <li>
 Any other duties as may be assigned by the superior.
 
 
 </li>
 </ul>
 
 Accountabilities
 
 
 
 <ul>
 <li>
 Represents Dusit&rsquo;s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
 
 
 </li>
 </ul>
 
 Company&rsquo;s Culture
 
 
 
 <ul>
 <li>
 Communicate and fully embracing the Company&rsquo;s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. &ndash; &ldquo;Proud to belong and to contribute&rdquo;
 
 
 </li>
 </ul>
 CONFIDENTIALITY
 
 
 <ul>
 <li>
 Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
 
 
 </li>
 </ul>
 JOB REQUIREMENT
 
 
 <ul>
 <li>
 Minimum education of Bachelor degree in Hotel Management or relevant degree.
 </li>
 <li>
 Fresh graduate is welcome. Minimum of 1 years in Reception or Guest Service experience will be a strong plus
 </li>
 <li>
 Have good English communication skills both in written and spoken
 </li>
 <li>
 Pleasant personality with good communication and interpersonal skills
 </li>
 </ul>
</div>

Front Desk Officer / Receptionist ( Arabic Speaker)

Mandarin Oriental Hotel Group

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Reservations Agent to join our Reservations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Revenue Department, the Reservations Agent is responsible in will handle bookings and materialize the maximum number of guests' requests and reservations. The Reservations Agent reports to the Assistant Reservations Manager.

As Reservations Agent, you will be responsible for the following duties:
<ul>
<li>Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability</li>
<li>Ensure clients&rsquo; satisfaction and adherence to Emirates Palace Mandarin Oriental service standards</li>
<li>Follow internal credit policy</li>
<li>Follow up on lost business and bring information about them to the knowledge of the department superiors</li>
<li>Spot-check reservations made the previous day and check all VIP arrivals</li>
<li>Test calls LQA / IFH results &gt; 85%</li>
<li>Follow the internal up-sell program for Reservations department</li>
</ul>
As Reservations Agent, we expect from you:
<ul>
<li>Diploma in Hospitality Management or equivalent</li>
<li>Minimum one year working experience in the luxury hotel industry in the same role</li>
<li>Guest focused</li>
<li>A team player who delivers at his/her best</li>
<li>Trustworthy and responsible</li>
<li>Composed and able to handle pressure</li>
<li>Attention to detail</li>
<li>Excellent communication in both English and Arabic</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Reservations Agent

City Plaza Real Estate

Job Title: Senior Real Estate AgentLocation: Abu Dhabi Department: Sales &amp; LeasingJob Summary:We are seeking an experienced and results-driven Senior Real Estate Agent to join our team. The ideal candidate will have strong expertise in real estate sales and leasing, excellent negotiation skills, and the ability to manage high-value client relationships. The Senior Agent will also mentor junior agents, contribute to business growth, and ensure a high standard of service to clients.Key Responsibilities:<ul><li>Handle sales, leasing, and property investment transactions for residential and commercial properties.</li><li>Generate new business opportunities through networking, referrals, and market research.</li><li>Advise clients on market conditions, property values, and investment opportunities.</li><li>Conduct property viewings, presentations, and negotiations to close deals successfully.</li><li>Prepare and review real estate documents, contracts, and agreements.</li><li>Maintain a strong understanding of current market trends, competitors, and pricing strategies.</li><li>Build and sustain long-term relationships with clients, developers, and investors.</li><li>Achieve individual sales targets and contribute to overall team goals.</li><li>Mentor and support junior agents by sharing knowledge, strategies, and best practices.</li><li>Represent the company professionally at industry events and networking opportunities.</li></ul>Requirements:<ul><li>Previous experience as a Real Estate Agent (sales &amp; leasing).</li><li>Strong portfolio of closed deals and proven track record of meeting sales targets.</li><li>Excellent communication, negotiation, and customer service skills.</li><li>In-depth knowledge of the local real estate market, laws, and regulations.</li><li>Self-motivated, proactive, and results-driven personality.</li><li>Ability to lead, guide, and mentor junior agents.</li><li>Bachelor&rsquo;s degree in Business, Real Estate, or a related field (preferred).</li></ul>Key Skills:<ul><li>Sales &amp; Negotiation</li><li>Client Relationship Management</li><li>Market Analysis</li><li>Leadership &amp; Team Mentoring</li><li>Problem Solving &amp; Closing Skills</li></ul>Job Type: Full-time

Senior Sales Agent ( Real Estate )

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