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automotive service advisor

Excel Auto Workshop

Job Opening: Service AdvisorLocation: Excel Auto WorkshopPosition Type: Full-Time∆ Job DescriptionExcel Auto Workshop is looking for a proactive and customer-focused Service Advisor to join our team. The ideal candidate will act as the key link between customers and technicians, ensuring smooth workflow, clear communication, and high customer satisfaction.∆ Key Responsibilities<ul><li>Greet customers and understand vehicle concerns clearly</li><li>Communicate effectively with technicians to ensure accurate job execution</li><li>Prepare detailed job estimations and get customer approvals</li><li>Prepare and explain invoices clearly to customers</li><li>Source spare parts efficiently and coordinate with suppliers</li><li>Keep customers updated on job progress, delays, and additional work</li><li>Ensure smooth workflow between reception, workshop, and parts sourcing</li><li>Maintain accurate records using garage management / automation software</li><li>Handle customer queries, follow-ups, and service-related complaints professionally</li><li>Support workshop operations wherever required to maintain efficiency</li></ul>∆ Required Skills &amp; Qualifications<ul><li>Excellent communication skills (very important)</li><li>Strong command of English (spoken and written)</li><li>Arabic language skills are a strong advantage</li><li>Good understanding of vehicle service processes and workshop operations</li><li>Experience or familiarity with garage management / automation software</li><li>Strong computer skills (estimations, invoicing, emails, software usage)</li><li>Ability to multitask and work under pressure</li><li>Customer-oriented mindset with a professional attitude</li></ul>∆ Preferred Experience<ul><li>Minimum 2 years of UAE Experience is Required.</li><li>Previous experience as a Service Advisor, Service Coordinator, or similar role</li></ul>Experience working in a GERMAN/EUROPEAN Automotive Workshop environment (preferred)∆ Salary &amp; Benefits Salary Range: AED 2,500 &ndash; 3,500 per month Incentives / Commissions based on performance Growth opportunities within the companyWhy Join Excel Auto Workshop?<ul><li>Professional and supportive work environment</li><li>Opportunity to grow with a fast-developing workshop</li><li>Performance-based incentives</li><li>Hands-on exposure to real workshop operations</li></ul>Interested candidates can apply by sending their CV or contacting us directly.Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per monthExperience:<ul><li>UAE Automotive Service Advisor : 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Required)</li></ul>

Automotive Service Advisor

United Al Saqer Group

We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.Main objectives of the role<ul><li>Ensure premium service consulting tailored to the individual needs of each customer.</li><li>Boost sales through selling Aftersales products and services.</li><li>Loyalise customers and ensure customer satisfaction at any time.</li></ul>Tasks<ul><li>Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.</li><li>Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.</li><li>Maintaining positive customer relationships to ensure repeat business.</li><li>Ensuring all details on services rendered and costs are related to customers and processing their payments.</li><li>Liaising with service technicians about parts ordering and ensuring parts are available when needed.</li></ul>Interfaces<ul><li>Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor.</li></ul> To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry. To succeed in this role, you should have the following skills and experience:<ul><li>A bachelor's degree in mechanical engineering or automotive related field</li><li>Professional service advisor experience of an automotive dealership</li><li>Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)</li><li>Proficiency with industry-specific software.</li><li>Excellent customer service, interpersonal, and communication skills.</li><li>Strong organizational, decision making, and problem-solving skills.</li><li>The ability to communicate with mechanics, customers, and management.</li><li>UAE driving license</li></ul>

Service Advisor

United Al Saqer Heavy Equipment LLC

Get AI-powered advice on this job and more exclusive features.Job Description We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. Main objectives of the role <ul><li>Ensure premium service consulting tailored to the individual needs of each customer.</li><li>Boost sales through selling Aftersales products and services.</li><li>Loyalise customers and ensure customer satisfaction at any time. </li></ul>Tasks <ul><li>Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.</li><li>Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.</li><li>Maintaining positive customer relationships to ensure repeat business.</li><li>Ensuring all details on services rendered and costs are related to customers and processing their payments.</li><li>Liaising with service technicians about parts ordering and ensuring parts are available when needed. </li></ul>Interfaces <ul><li>Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor. </li></ul>Job requirements To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry. To succeed in this role, you should have the following skills and experience: <ul><li>A bachelor's degree in mechanical engineering or automotive related field</li><li>Professional service advisor experience of an automotive dealership</li><li>Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)</li><li>Proficiency with industry-specific software.</li><li>Excellent customer service, interpersonal, and communication skills.</li><li>Strong organizational, decision making, and problem-solving skills.</li><li>The ability to communicate with mechanics, customers, and management.</li><li>UAE driving license</li></ul></ul> Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Motor Vehicle Manufacturing</li></ul>Referrals increase your chances of interviewing at United Al Saqer Heavy Equipment LLC by 2xAbu Dhabi Emirate, United Arab Emirates 3 days ago Customer Service Advisor - Arabic speaker (Abu Dhabi) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 hours ago Customer Service Advisor - Abudhabi- Medical background ( Arabic/ English Speaker) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago Officer- Customer Service (Emiratized Role) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months ago Guest Relations Executive (Emiratis Only) - Conrad Abu Dhabi Etihad Towers Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months ago Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi Abu Dhabi Emirate, United Arab Emirates 6 hours agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 months agoAbu Dhabi Emirate, United Arab Emirates 3 weeks agoAbu Dhabi Emirate, United Arab Emirates 3 weeks agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Al Maraghi Auto repairs

Sr Service AdvisorTotal 10+Years of experience as service advisor GCC experience :7+ Years Language :English &amp; Arabic (Native)Work Location :Abu DhabiRoles and Responsibilities&middot; Greet customers and listen to their concerns about their vehicles.&middot; Diagnose problems and recommend repairs or maintenance services.&middot; Provide accurate estimates for repairs and services.&middot; Explain repair and maintenance options to customers in a clear and concise way.&middot; Schedule appointments for service and keep customers updated on the progress of their repairs.&middot; Process customer payments and ensure that all paperwork is completed accurately.&middot; Build relationships with customers and ensure that they are satisfied with their service.&middot; Stay up-to-date on the latest automotive technology and repair procedures.Job Types: Full-time, Permanent

Senior Service Advisor

Lamborghini Abu Dhabi & Dubai

<div>
 
 The Service Advisor serves as a liaison between customers and the dealership's service department. They are responsible for understanding customer vehicle issues, recommending appropriate services and repairs, and ensuring customer satisfaction throughout the service process.
 
 
 
 Duties and Responsibilities:
 
 
 
 
 Customer Interaction:
 
 
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 Greet customers courteously and inquire about their vehicle issues.
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 Listen to customer concerns, ask relevant questions, and document the details of the vehicle problems.
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 Clearly explain automotive issues and the recommended repairs or services to customers, using non-technical language.
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 Provide accurate estimates of repair costs and timeframes for service completion.
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 </ul>
 
 
 Service Recommendations:
 
 
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 Consult service manuals and technical documentation to provide accurate service recommendations to customers.
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 Advise customers on necessary and recommended services based on vehicle mileage, manufacturer guidelines, and inspection results.
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 Explain the benefits and importance of preventive maintenance services to customers.
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 </ul>
 
 
 Appointment Scheduling:
 
 
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 Schedule appointments for vehicle repairs and maintenance services.
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 Coordinate with the service department to ensure timely allocation of resources and completion of services.
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 Keep customers informed about the status of their vehicles and any changes in the service timeline.
 </li>
 </ul>
 
 
 Parts and Labor Estimation:
 
 
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 Prepare detailed and accurate repair estimates, including the costs of parts, labor, and additional services.
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 Provide quotes to customers and obtain their approval before initiating repairs.
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 Verify parts availability and order necessary components for repairs.
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 </ul>
 
 
 Customer Service and Satisfaction:
 
 
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 Ensure high levels of customer satisfaction by addressing customer concerns and resolving issues promptly.
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 Follow up with customers after service to ensure their satisfaction and address any post-service concerns.
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 Handle customer complaints professionally and escalate issues to management if necessary.
 </li>
 </ul>
 
 
 Documentation and Record Keeping:
 
 
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 Maintain detailed records of customer interactions, service requests, repairs performed, and parts used.
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 Prepare and process service invoices, ensuring accuracy in billing and customer information.
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 Collaborate with the accounting department for proper invoicing and payment processing.
 </li>
 </ul>
 
 
 Technical Knowledge:
 
 
 <ul>
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 Stay updated on automotive technology, service procedures, and industry trends.
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 Collaborate with technicians and mechanics to understand complex technical issues and explain them to customers accurately.
 </li>
 </ul>
 
 
 Sales and Upselling:
 
 
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 Identify opportunities for upselling additional services or accessories based on customer needs and vehicle condition.
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 Promote service packages, maintenance plans, and dealership promotions to customers.
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 Meet or exceed sales targets and service department revenue goals.
 </li>
 </ul>
 
 Record faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity affecting the quality of repair.
 
 
 Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.
 
 
 Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop to ensure continuity of business.
 
 
 Keep the customers constantly posted on the status of the back order parts, their actual date and time of arrival to assure customer of the company genuine interest in sorting out his problem so as retain customer&lsquo;s confidence.
 
 
 Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO/ IPO.
 
 
 Ensure customer/representative name, signature are obtained on receiving form, job card, gate pass etc.
 
 
 Ensure customer name, signature etc are obtained on the required disclaimers as per company policy
 
 
 
</div>

Royal Swiss Auto Services

Job PurposeTo support the service and workshop teams by accurately identifying, sourcing, and supplying automotive parts in a timely manner. The Parts Advisor ensures excellent customer service, efficient parts operations, and proper inventory management to support smooth workshop productivity.Key ResponsibilitiesParts Identification &amp; Sales<ul><li>Identify correct parts using EPC (Electronic Parts Catalogue), VIN numbers, and technical information.</li><li>Provide accurate parts quotations to customers, service advisors, and technicians.</li><li>Communicate availability, pricing, and delivery timelines clearly and professionally.</li><li>Promote upselling and cross-selling of parts, accessories, and related services.</li><li>Process customer walk-in and phone inquiries promptly.</li></ul>Workshop Coordination<ul><li>Coordinate closely with the workshop team to ensure timely parts supply for ongoing repairs.</li><li>Prepare parts requisition orders for technicians and ensure correct issuance of parts.</li><li>Track special-order parts and update the workshop team on arrival and delays.</li></ul>Inventory &amp; Store Management<ul><li>Maintain proper stock levels by monitoring fast-moving and slow-moving items.</li><li>Receive, inspect, and store incoming parts accurately.</li><li>Manage stock rotation (FIFO) and ensure proper labeling and storage.</li><li>Conduct regular stock counts and assist with annual inventory audits.</li><li>Ensure parts return, warranty parts, and replacements are processed as per policy.</li></ul>Documentation &amp; System Entries<ul><li>Create and update parts invoices, GRNs, and requisition forms in the system.</li><li>Maintain updated records for parts transactions and stock movements.</li><li>Ensure correct coding and pricing during billing.</li></ul>Customer Service<ul><li>Provide professional assistance and technical guidance to customers regarding parts.</li><li>Handle complaints, returns, and exchanges politely and efficiently.</li><li>Maintain strong customer relationships to enhance repeat business.</li></ul>Compliance &amp; Safety<ul><li>Follow company policies, safety regulations, and manufacturer procedures.</li><li>Keep the parts counter and storage area clean, safe, and organized.</li></ul>Qualifications &amp; Requirements<ul><li>Diploma/Technical Certification in Automobile Engineering or related field.</li><li>Minimum 2&ndash;3 years of experience as a Parts Advisor in an automotive workshop (European brands preferred, if applicable).</li><li>Strong knowledge of automotive components, vehicle systems, and parts catalogues.</li><li>Proficiency in automotive DMS/EPC systems.</li><li>Excellent communication, customer service, and coordination skills.</li><li>Ability to work under pressure and manage multiple requests.</li><li>Attention to detail, accuracy, and strong organizational skills.</li></ul>Job Type: Full-time

Auto Spare Parts Advisor

Universal Auto Garage

Job Overview:We are seeking a highly organized and knowledgeable individual to join our team as an Automotive Workshop Spare Parts Advisor. The ideal candidate will play a crucial role in supporting our automotive workshop by efficiently managing spare parts inventory, assisting technicians with part identification, and ensuring timely availability of required components. This position requires a strong understanding of automotive systems, excellent communication skills, and the ability to work collaboratively with both workshop staff and customers.Responsibilities:Inventory Management:Maintain an accurate and organized inventory of automotive spare parts. Conduct regular stock checks, anticipate demand, and reorder parts as necessary. Implement efficient storage and retrieval systems to optimize inventory space.Part Identification and Recommendation:Assist workshop technicians in identifying the correct spare parts required for repairs or maintenance. Provide recommendations for alternative parts when necessary, taking into consideration cost and availability.Customer Service:Interact with customers to understand their automotive needs and provide accurate information on spare part availability, pricing, and delivery times. Address customer inquiries and concerns with professionalism and a customer-centric approach.Supplier Coordination:Collaborate with suppliers to ensure timely delivery of spare parts and negotiate favorable terms and pricing. Establish and maintain strong relationships with suppliers to facilitate smooth transactions and resolve any issues promptly.Documentation:Keep detailed records of spare parts transactions, including receipts, invoices, and delivery notes. Generate reports on inventory levels, sales, and any discrepancies for management review.Technical Knowledge:Stay up-to-date with advancements in automotive technology and parts to provide informed advice to workshop staff and customers.Team Collaboration:Work closely with the workshop manager, technicians, and other team members to ensure seamless communication and coordination of spare parts activities.Qualifications:<ul><li>Proven experience in a similar role within the automotive industry.</li><li>Strong knowledge of automotive systems and spare parts.</li><li>Excellent organizational and multitasking abilities.</li><li>Exceptional communication and customer service skills.</li><li>Proficient in using inventory management software and basic computer applications.</li><li>Ability to work in a fast-paced and dynamic workshop environment.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,500.00 per monthAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>

Parts Advisor

Explore 563+ Automotive service advisor in Abu Dhabi this January. Find roles across top companies and apply now to boost your career.

563 automotive service advisor jobs IN Abu Dhabi

Automotive Service Advisor

Service Advisor

Service Advisor

Senior Service Advisor

Service Advisor

Auto Spare Parts Advisor

Parts Advisor