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business development associate

guest service associate

Grand Hyatt

<div>
 
 Organization- Grand Hyatt Dubai
 
 
 
 
 Summary
 
 
 
 Main Duties and responsibilities:
 
 
 Customer Service
 
 
 <ul>
 <li>
 Ensure that all interactions with guests are engaging, entertaining, and align with the park's brand promise.
 </li>
 <li>
 Handle guest inquiries and feedback in a courteous and efficient manner, ensuring that any issues are resolved satisfactorily.
 </li>
 <li>
 Maintain positive interactions with guests and colleagues, fostering a fun and welcoming environment.
 
 
 </li>
 </ul>
 Financial
 
 
 <ul>
 <li>
 Maximize productivity through effective time management and multi-tasking.
 </li>
 <li>
 Assist in managing resources efficiently to meet the financial goals of the park.
 </li>
 <li>
 Embrace new technology and methods to enhance guest experiences and improve productivity.
 
 
 </li>
 </ul>
 Operational
 
 
 <ul>
 <li>
 Perform in character roles, bringing the park's stories and themes to life through engaging performances.
 </li>
 <li>
 Conduct meet and greet sessions with guests, providing memorable interactions and photo opportunities.
 </li>
 <li>
 Be flexible and adapt to different roles and tasks within the entertainment department.
 </li>
 <li>
 Maintain costumes and props, ensuring they are clean, organized, and in good condition.
 </li>
 <li>
 Assist in the setup and breakdown of entertainment areas and events.
 </li>
 <li>
 Ensure all performances and interactions are safe and adhere to park guidelines.
 
 
 </li>
 </ul>
 Personnel
 
 
 <ul>
 <li>
 Work closely with other entertainment and guest service staff to ensure a cohesive and enjoyable guest experience.
 </li>
 <li>
 Participate in training and development programs to enhance performance skills.
 </li>
 <li>
 Adhere to the park's grooming and appearance standards, ensuring a professional and approachable image. &emsp;
 
 
 </li>
 </ul>
 Other Duties
 
 
 <ul>
 <li>
 Follow all park policies on fire, hygiene, health, and safety.
 </li>
 <li>
 Report for duty punctually, wearing the correct costume and nametag at all times.
 </li>
 <li>
 Maintain a high standard of personal appearance and hygiene.
 </li>
 <li>
 Attend and contribute to staff meetings and training sessions.
 </li>
 <li>
 Support the implementation of the park's values and culture.
 </li>
 <li>
 Undertake any reasonable tasks and secondary duties as assigned by the Team Leader Guest Services or Department Management.
 
 
 </li>
 </ul>
 Occasional Duties
 
 
 <ul>
 <li>
 Assist in carrying out inventory of costumes and props.
 </li>
 <li>
 Perform other reasonable duties and responsibilities as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Ideally with a certificate or diploma in Leisure management or Hospitality/Tourism management.
 
 
 Previous experience in entertainment, animation, recreation, or customer service.
 
 
 Outgoing and energetic personality
 
 
 Strong communication and interpersonal skills
 
 
 Ability to engage with people of all ages
</div>

Animator - Waterpark

MOVENPICK

<div>Company Description 
&quot;Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
We are Heartists&reg;
&ldquo;Heartist&reg;&rdquo; describes both our culture and who we are. Everything we do comes from the heart, and we&rsquo;re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!
 We believe that the world is more welcoming when we&rsquo;re connected. So that we see what we have in common, instead of what sets us apart.
Life in Movenpick
The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.
We enable our guests to Savour the flavor of life, balancing small indulgence with what&rsquo;s good for them- and good for the world. 
Job Description 
The Role<ul><li>
To take time and get to know the guests, and to be committed to service excellence.</li><li>
To show presence in the Hotel Lobby and provide service that is sincere, warm and enthusiastic, ensuring the guests&rsquo; satisfaction.</li><li>
Work closely with Front Office, Housekeeping and Food and Beverage regarding guest needs and special requests</li><li>
Take opportunities to delight the guests.</li></ul>
Key Deliverables and Responsibilities:
Planning &amp; Organizing:<ul><li>
Awareness of local activities and recreation options</li><li>
Be fully aware of the daily information and activities both in the hotel and locally.</li><li>
Check Hotel status including occupancy, functions, groups, VIPs.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li><li>
Is aware of the daily activities and has product knowledge of all the hotel facilities.</li></ul>
Operations:<ul><li>
Follow the grooming standards at all times</li><li>
Attend training classes as per schedule</li><li>
Show fullest cooperation and respect within the team and other departments</li><li>
Perform as per OSM Standards and in line with the Company&rsquo;s Values and Core Behaviours</li><li>
Check equipment and report issues to IT or Engineering</li><li>
Handle guest complaints and report to manager</li><li>
Show fullest cooperation and respect within the team and other departments.</li><li>
Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.</li><li>
Ensure that all luggage are covered with a baggage claim tag.</li><li>
Parking of guests and visitors vehicles in the designated hotel parking area.</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Report any unusual occurrences or requests to the Concierge desk.</li><li>
Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.</li><li>
Responsible for lobby paging services under the supervision of Concierge.</li><li>
Practices suggestive selling and able to familiarize guests to hotel facilities.</li><li>
Co-ordinates with Front Office to ensure that payment of guest folios is protected at all times, vis-&agrave;-vis scanty baggage procedure &amp; release of guest bags on departure.</li><li>
Escorts guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights &amp; TV function, safe, AC, fire exit, etc.)</li><li>
Ensure luggage is placed for guest to unpack.</li><li>
Ensures that all guests are greeted on arrival &amp; departure of the hotel and escorting each individual to the right direction.</li><li>
Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.</li><li>
Ensures prompt &amp; efficient message, newspapers, parcels &amp; package deliveries to guests, as per hotel policy.</li><li>
Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.</li><li>
To have a complete understanding of and to adhere to M&ouml;venpick Hotels &amp; Resorts policy relating to Fire, Hygiene, Health and Safety.</li></ul>
DRIVER RESPONSIBILITIES:<ul><li>
Each guest is picked up in a clean and well maintained car.</li><li>
Make sure you know where the guest wishes to go</li><li>
Make sure you know the quickest way how to get there, if you are not sure of the way, ask or change drivers, we cannot take a guest tot the wrong place.</li><li>
Cleanliness and professionalism must be demonstrated at all time</li><li>
Respect the road signs and speed limits</li><li>
Ask guest if he / she wishes to have the radio, CD or AC on, switch it of if the guest requests it</li><li>
Assist the guests to load luggage in to the car trunk and assist to remove when guests is getting out of the car</li><li>
Avoid communicating to much to the guest, gage very quickly if the guest is in a chatty mode or not, if yes engage in pleasant conversation about Dubai or world topics, sports, don&rsquo;t engage in controversial topics such as politics.</li><li>
Don&rsquo;t gossip about the hotel, previous guests or competition</li><li>
Make sure the car is always full with petrol</li><li>
Uniform is to be spotlessly clean</li><li>
Make sure you have updated traffic info before you head of to pick up or drop of</li><li>
Report any faults of the car that you drive</li><li>
Work closely with Valet Parking and Limousine company</li><li>
Act as a F&amp;B ambassador and promotes outlets</li><li>
Avoid wearing any strong aftershave</li></ul>
Administration:<ul><li>
Handling telephone calls at the Concierge desk.</li><li>
File daily concierge desk report and documents systematically under the supervision of Concierge</li><li>
Maintains accurate records / documentation, as per operational and organizational requirements.</li></ul>
Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:<ul><li>
Ensure proper care of all equipment and furniture entrusted for Heartists use.</li><li>
Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.</li><li>
Knows the safety regulations and ensures their application &amp; ensures the safety of people and property in the hotel.</li><li>
Respects and ensures respect of the hotel's commitments to the &quot;Environment Charter&quot; of Sustainability program (saving energy, recycling, sorting waste etc).</li><li>
Understands and strictly adhere to the Rules &amp; Regulations established in the Heartists Handbook and the Hotel&rsquo;s policy on Fire, Hygiene, Health and Safety.</li><li>
Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.</li><li>
Does not disclose any financial information or any other information of the Accor Hotels.</li></ul> 

Qualifications 
Valid UAE Driver&rsquo;s License
Experience working as a Driver or a Bellman in a Hotel is preferable. 
Additional Information 
Strong interpersonal and problem solving abilities 
Fluency in English, additional languages are a plus</div>

BELLMAN CUM DRIVER

Marriott International

<div>Additional Information 
Job Number25143662 
Job CategoryFood and Beverage &amp; Culinary 
LocationLe Royal Meridien Beach Resort &amp; Spa, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique &ndash; with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Cashier

The First Group

<div>Overview:

The First Collection Business Bay is a stylish lifestyle hotel, situated close to Dubai&rsquo;s world-class attractions including Burj Khalifa and Dubai Mall, key business districts and extensive transport links. Featuring 437 stylish guestrooms and suites, The First Collection Business Bay offers stays for both business and leisure travellers. With distinctive dining choices and recreational amenities, such as a fully equipped gym, a spa, and a rooftop pool, our offerings and service aim to enhance stays. Guests get exclusive access to our Mediterranean-inspired, Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah, ensuring a seamless blend of city exploration and a beachside retreat.
The First Collection Business Bay is part of The First Collection portfolio, an award-winning brand embodying authentic, value-driven experiences, emphasising comfort and ease in each bespoke accommodation. Our hotels, each teeming with their own character, transcend conventional stays, offering immersive experiences designed for genuine connections.
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with The First Collection Business Bay.<div>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<ul><li>Responsible for doing all preparations before and during the service, like preparing tables and polish cutlery.</li><li>
Keeping track of the stock and supplies in the restaurant and communicating where there might be a shortage like linen, glasswork etc.</li><li>
Have an extensive knowledge of the menu&rsquo;s and other F&amp;B outlets.</li><li>
Serving in either conference rooms or other F&amp;B outlets if required.</li><li>
Taking orders from the guests, explaining the menu and advising the guest on their decision making.</li><li>
Liaising with management for advice if required.</li><li>
Communicating with the kitchen about the orders and being very clear about special wishes of guests.</li><li>
Consistently upsell of food and beverages and making guests aware of promotions.</li><li>
If necessary preparing orders like drinks and preparing snacks, bread.</li><li>
Serving at parties and reception if required.</li><li>
Dealing with the payments and doing closure paperwork if required.</li><li>
Serving the guests with all food and beverage requirements during their stay in an attentive and efficient way.</li><li>
Taking reservations, in corporation with the supervisor and hostess/host if necessary because of special requests of the guest.</li><li>
Responsible for cleaning tasks during and after service.</li><li>
Making sure that all the guest areas look immaculate.</li><li>
Attend departmental meetings if required.</li><li>
Take feedback from guests and notifying management about it.</li><li>
Share ideas for improvement</li><li>
Know the software in the F&amp;B outlets to be able to put in the orders</li><li>
Ensuring your guests receive what they ordered, guest satisfaction is key at all times</li><li>
Taking pride in your daily actions with the team as well as our guests.</li></ul></div>

F&B Associate

<div>Additional Information 
Job Number25143094 
Job CategoryFood and Beverage &amp; Culinary 
LocationLa Ville Hotel &amp; Suites CITY WALK Dubai Autograph Collection, Al Multaqa Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique &ndash; with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today&rsquo;s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative &ndash; in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

F&B Support Expert - Waiter/Waitress

Hyatt

<div><div>Summary<div><div>
<div>
<div>To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift&rsquo;s follow up and action is crucial. 
<div></div>

To provide a courteous, professional, efficient and flexible service at all times, to perform opening and closing procedures established for the Place of Work as assigned, to monitor operating supplies and reduce spoilage and wastage, to handle cash and credit card payments. To have a thorough understanding and knowledge of all Food and Beverage related services and products and, to have the ability to recommend Food &amp; Beverage combinations, to upsell and cross-sell. 
<div></div>

General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities that are assigned. 


Responsible to host and serve all guests, ensuring they have an exceptional drinking &amp; dining experience; creating lasting memories and building relationships. You will bring our restaurant concepts to life by using your personal flair and style when interacting with our guests.</div> 
</div>
</div> <div></div><div><div><div>Knowledge about ISO 14001 is an added advantage.</div>
</div></div></div></div><div></div><div>Qualifications<div>
<div>
Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.</div></div></div></div>

WAITER/WAITRESS

Accor

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
MAIN DUTIES:<ul><li>
To provide a courteous, professional, efficient and flexible service at all times, following Sofitel Dubai Jumeirah Beach Standards of Performance.</li><li>
To be entirely flexible and adapt to rotate within the different sub departments of the Food &amp; Beverage Division or any other Department of the hotel as assigned.</li><li>
To carry out any other reasonable duties and responsibilities as assigned.</li><li>
To undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager and supervisor.</li><li>
To perform opening and closing procedures established for the place of work as assigned.</li><li>
To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures.</li><li>
To ensure that the place of work and surrounding area is kept clean and organized at all times.</li><li>
To monitor operating supplies and reduce spoilage and wastage.</li><li>
To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.</li><li>
To provide friendly, courteous and professional service at all times.</li><li>
To maintain good working relationships with colleagues and all other departments.</li><li>
To read and understand the hotel&rsquo;s Employee Handbook and to adhere to the hotel&rsquo;s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.</li><li>
To comply with local legislation as required.</li><li>
To respond to any changes in the department as dictated by the needs of the hotel.</li><li>
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</li></ul> 
Administration<ul><li>
To collect all general requisitions and food &amp; beverage requisitions.</li><li>
To prepare and record all inventory on daily, monthly and quarterly basis.</li><li>
Report any engineering issues and make a HOTSOS request for the same &amp;</li></ul>
 Maintain daily logs and update the Logbook on daily basis. 
Financial and Revenue Responsibilities<ul><li>
To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food &amp; Beverage combinations and up sell alternatives.</li></ul> 
Training and Human Resources
<ul><li>To attend training and meetings as and when required.</li><li>
To read and understand the hotel&rsquo;s Employee Handbook and to adhere to the hotel&rsquo;s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.</li><li>
To coach and train new Heartists through on-the-job-training.</li><li>
To assist in training of the employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency.</li><li>
To report to duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.</li><li>
Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.</li><li>
Treat complaints of harassment and discrimination promptly and confidentially.</li><li>
Treat customers and colleagues from all cultural groups with respect and sensitivity.</li><li>
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.</li></ul> 
Guest Service Responsibilities<ul><li>
To handle guest enquiries in a courteous and efficient manner.</li><li>
To establish a rapport with guests maintaining good customer relationship.</li></ul> 
Miscellaneous<ul><li>
All Heartists are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.</li><li>
All Heartists may be assigned to other duties in the hotel as and when required by business levels.</li></ul> 
GENERAL DUTIES: 
Health and Safety
<ul><li>Ensure that all potential and real Hazards are reported immediately and rectified</li></ul><ul><li>
Be fully conversant with all departmental Fire, Emergency and Bomb procedures</li><li>
Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees</li><li>
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.</li><li>
Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others</li><li>
Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.</li></ul> 
Confidentiality
<ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy</li><li>
Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li></ul> 
To be fully conversant with:<ul><li>
Hotel fire procedures</li><li>
Hotel security procedures</li><li>
Hotel Health and Safety policy and procedures</li><li>
Hotel Facilities and attractions</li><li>
Hotel standards of operation and departmental procedures</li><li>
Sofitel Keys of Luxury and Appearance guidelines</li><li>
Sofitel &ldquo;BE Magnifique&rdquo; vision and its corresponding strategies</li><li>
Methods of accepted payment of the company</li><li>
Short and long term company marketing promotions</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Waitress - Lobby

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