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guest service team leader

IHG Hotels & Resorts

Job Title Guest Experience Leader Front Office Holiday Inn and Suites Dubai Festival City Dubai, UAE Job Description Guest Experience Leader Front Office Holiday Inn and Suites Dubai Festival City Dubai, UAE Position Overview Holiday Inn and Suites Dubai Festival City is looking for an enthusiastic and service-driven Guest Experience Leader to join its Front Office team. The role focuses on ensuring a smooth and memorable guest journey from arrival to departure while maintaining brand standards of warmth, efficiency, and professionalism. This position offers an exciting opportunity to work within one of Dubai s most vibrant hotel clusters under IHG Hotels and Resorts. Job Details Country: UAE City: Dubai Industry: Hospitality / Hotels Function: Front Office / Guest Relations Gender: Any Candidate Nationality: Any Job Type: Full-time Key Responsibilities * Welcome guests with genuine hospitality and ensure efficient check-in and check-out experiences * Manage guest bookings, handle inquiries, and promote room upgrades or special offers * Recognize IHG Rewards Club members and returning guests, ensuring personalized service * Process cash and credit transactions accurately and maintain records securely * Address guest feedback, requests, and complaints with empathy and prompt resolution * Maintain strong communication with housekeeping, concierge, and other departments to ensure seamless service delivery * Stay informed about hotel activities, events, and local attractions to assist guests effectively * Monitor guest satisfaction levels and contribute to continuous improvement initiatives * Support Front Office colleagues in delivering exceptional service during peak times or special events * Uphold safety, security, and cleanliness standards at all times Ideal Profile * High school diploma required; degree in Hospitality or Business preferred * Minimum of two years experience in front desk or guest service roles within a 4- or 5-star hotel * Proficiency in Opera or similar hotel property management systems * Excellent communication and interpersonal skills with fluency in English; additional languages are an advantage * Professional appearance, strong multitasking abilities, and attention to detail * Flexible to work night shifts, weekends, and public holidays * A positive and proactive attitude with a genuine passion for guest satisfaction Skills Set * Guest service and communication * Reservation and front desk operations * Problem-solving and conflict resolution * Cash handling and administrative accuracy * Teamwork and adaptability Why Join Us * Work with one of IHG s most recognized global hotel brands known for its warm and inclusive culture * Receive competitive pay, training, and growth opportunities across IHG s international network * Enjoy employee benefits including hotel discounts, wellness programs, and career development support * Be part of a diverse, energetic, and guest-focused team delivering memorable hospitality experiences

Guest Experience Leader

Atlantis the Royal

<div></div><div><div>Team Leader, VIP Services 
(17979)</div> 
<div></div>

A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra-luxury experiential resort in the world. 


Crafted by the world&rsquo;s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn. 


Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive.<div></div><div> 
About the role</div>
<div>
As a Team Leader in VIP Services, you will be responsible for overseeing the assigned VIP guest, anticipating their preferences and needs throughout their stay. Ensure all guest preferences and requests are noted and communicated to the rest of the team, ensuring all colleagues are able to carryout personalized service. Anticipate guest needs throughout the day and perform food and beverage service as required inside the respective suites and other areas. Assist the guest with their belongings and luggage. Ensure guest preferred newspapers and magazines are prepared timely on a daily basis. Attend to all departure services required, transportation schedule, flight confirmation, next destination assistance. You will report into the Head Butler and work closely with them to ensure the extraordinary service to our guests.</div>
<div>
About you</div>
<div>
Team Leader, Butler must demonstrate a clear passion for customer service and willingness to learn various areas of resort operations. You will have 2+ years working in VIP or Butler Service with a clear demonstration of luxury service. Dedicated managers and team leaders will ensure your growth and development throughout your career with Atlantis.</div> 
<div></div>

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. 


With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</div>

Team Leader, VIP Services

Atlantis Resorts

Join to apply for the Team Leader, VIP Services role at Atlantis Resorts.( 17533 )At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests' expectations at every possible turn.Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple's retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it's our passion. About The Role As a Team Leader in VIP Services, you will be responsible for overseeing the assigned VIP guest, anticipating their preferences and needs throughout their stay. Ensure all guest preferences and requests are noted and communicated to the rest of the team, ensuring all colleagues are able to carry out personalized service. Anticipate guest needs throughout the day and perform food and beverage service as required inside the respective suites and other areas. Assist the guest with their belongings and luggage. Ensure guest preferred newspapers and magazines are prepared timely on a daily basis. Attend to all departure services required, transportation schedule, flight confirmation, next destination assistance. You will report into the Head Butler and work closely with them to ensure the extraordinary service to our guests. About You Team Leader, VIP Services must demonstrate a clear passion for customer service and willingness to learn various areas of resort operations. You will have 2+ years working in VIP or Butler Service with a clear demonstration of luxury service. Dedicated managers and team leaders will ensure your growth and development throughout your career with Atlantis, The Palm.Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Bab Al Shams Desert Resort

<div></div><div><div>Teal Leader, Guest Services 
(17884)</div> 
<div></div>
<div>Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.</div>
<div>Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai&rsquo;s endless dunes and rich culture.</div> 
<div></div>
<div>
About The Role</div>
<div>
To carry out all day-to-day guest service tasks and to provide all our guests &amp; visitors with a warm welcome and assistance during the time spent in the hotel as well as to ensure efficient, prompt, courteous, consistent quality, and proactive service for all our guests.</div>
<div>
Key Duties and Responsibilities</div>
<ul><li>To adhere to the department&rsquo;s Standard Operating Procedures at all times.</li><li>To be aware of the departmental fire evacuation procedures.</li><li>To work together with all other Front Office and hotel employees and to fully cooperate with staff from other sections and hotel departments at all times.</li><li>To respond orally to positive or negative feedback received directly from guests or via comment cards/feedback systems and share strategies/ideas to address potential service shortfalls.</li><li>To attend pre-shift and post-shift briefings and be aware of all information communicated, all problems reported, and all current VIP guests, hotel promotions, and room rates.</li><li>To be aware of local market competition, to monitor trends within the industry, and make suggestions on how these could be implemented in our hotel.</li><li>To review all reservations, transportation requests, and room allocations daily and to correct any mistakes before they affect a guest&rsquo;s stay, and also to ensure that all special requests are communicated to other departments as applicable &amp; necessary.</li><li>To be innovative, suggesting new ideas and investigating new ways of doing things or new services for our guests.</li><li>To handle guest complaints, comments, problems/requests, and other incidents in a professional &amp; efficient manner, to document all complaints and incidents properly, and to ensure that the Front Office Manager is fully informed about all complaints/issues.</li><li>To make sure that all Guest Services working materials/equipment, areas, signage, and vehicles are always in good condition and cleaned/maintained regularly and that all faulty equipment, repair matters and health &amp; safety concerns are immediately reported to the appropriate departments for rectification.</li><li>To work safely and to keep work-related accidents and sick leave to a minimum as well as to adhere to all laws &amp; regulations of the UAE at all times.</li><li>To be fully aware of the hotel&rsquo;s credit policy and to adhere to all aspects of the credit policy at all times.</li><li>To actively promote all ongoing incentive programs and guest questionnaires as well as seek general feedback from guests.</li><li>To interact and communicate with guests &amp; colleagues in a courteous, friendly, open, and honest manner at all times.</li><li>To be fully aware of all hotel policies, procedures, and government rules &amp; regulations and to maintain good relations with the police and other local authorities at all times.</li><li>To be consistently well-groomed &amp; professional in appearance and to wear the appropriate uniform and name badge at all times.</li><li>To attend departmental meetings and hotel training programs as and when needed or instructed.</li><li>To carry out shifts/tasks when required and to perform any other duties that may be assigned from time to time by the Management.</li><li>To be always fully aware of all activities taking place in the hotel, the city and the region, so that guests consistently receive up-to-date and correct information.</li><li>To maintain effective key control and to liaise with the Security Department in all matters concerning guest-room security.</li><li>To actively seek to increase room occupancy, average room rate and uptake of all other hotel services at all times.</li><li>To be fully familiar with the hotel and conversant with all hotel services and the opening &amp; closing times of all outlets</li><li>To liaise regularly with other Front Office sections, e.g. Bell Desk, Reception, etc., to ensure that all guests and visitors are provided with a seamless service experience</li><li>To ensure that all guests and visitors are fully informed of all hotel services/facilities and that they are also informed of all conditions related to their stay in the hotel.</li><li>To actively listen to guests and visitors at all times and to strive to answer all questions and solve all issues/problems in a guest-focused manner.</li><li>To adhere to pre-set availability and rate controls and ensure that all refused business is recorded correctly (turn-aways).</li><li>To ensure and maintain the security of information regarding customers and employees of the hotel at all times</li><li>To maximize revenue by up-selling and ensuring that all services are charged for as/when applicable.</li><li>To maintain the VIP, LSG, and regular guests&rsquo; profiles in the hotel&rsquo;s PMS and to ensure that the profile information is correct and that guest preferences are up-to-date at all times.</li><li>To assist with all group and VIP arrivals and stays, working together with Reception and all other hotel departments, so that the arrival, stay, and departure of such guests run smoothly and according to the hotel&rsquo;s standards.</li><li>To ensure that the cupboard containing VIP amenities/gifts and other Guest Services information is always kept clean, well-organized, sufficiently stocked, and securely locked when not in use.</li><li>To ensure that all VIP and Suite guests are assisted during their arrival, stay, and departure and that they are given all necessary information to make their time with us as enjoyable as possible.</li><li>To anticipate our guests&rsquo; and visitors&rsquo; needs whenever possible and to act proactively to provide them with the best possible hotel experience.</li><li>To oversee the lobby areas and to assist all guests/visitors with any inquiries they may have as well as to ensure that all lobby areas are always clean and all items are in good working order.</li></ul>
<div>
Experience &amp; Educational Requirements</div>
<ul><li>Minimum High School Graduate</li><li>Hotel Management graduate or Front Office operations certification.</li><li>2 years in a similar position in a five-star hotel.</li><li>Strong orientation towards customer service</li><li>Highly organized and proactive</li><li>Initiative and Commitment to Achieve</li><li>Effective Communication</li><li>Attention to detail</li><li>Problem solving and decision making</li><li>Leadership skills</li><li>Customer-focused</li><li>Teamwork</li><li>Interpersonal skills</li></ul> 
<div></div>
<div>Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Teal Leader, Guest Services

Confidential Company

<ul><li>Greet and welcome guests in a courteous, professional, and friendly manner.</li><li>Provide information and assistance regarding mall facilities, services, promotions, and events.</li><li>Respond to guest inquiries and resolve complaints or escalate to supervisors when necessary.</li><li>Support in issuing gift cards, vouchers, and other customer-facing services.</li><li>Maintain accurate records of guest interactions, inquiries, and service requests.</li><li>Assist in lost and found procedures, ensuring items are logged, stored, and reported as per policy.</li><li>Monitor customer service desk operations, ensuring tidiness and readiness at all times.</li><li>Coordinate with security, housekeeping, and mall operations teams to address guest concerns.</li><li>Support customer engagement activities, campaigns, and mall events when required.</li><li>Ensure compliance with customer service standards and company policies</li></ul>

Role in Guest Service - UAEN

Dubai Holding Entertainment

<div>
 
 
 About Dubai Holding Entertainment:
 
 
 
 Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.
 
 
 
 
 
 Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai&rsquo;s mesmerizing skyline.
 
 
 
 
 
 Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.
 
 
 
 
 
 As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts&trade; is the Middle East&rsquo;s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE&trade; Dubai, LEGOLAND&reg; Dubai and LEGOLAND&reg; Water Park.
 
 
 
 
 
 Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.
 
 
 
 
 
 Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit &ndash; reaching over 200 nationalities and 4 million listeners each week in seven languages.
 
 
 
 
 
 Building on ARN&rsquo;s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.
 
 
 
 
 
 
 Job Overview:
 
 
 
 Here's your chance to step into the role of
 
 Team Leader - Entry Operations
 
 at
 
 Dubai Parks and Resorts
 
 under
 
 Dubai Holding Entertainment
 
 . In this position, you'll take on key responsibilities that include:
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Supervise Entry Attendants during shift operations, ensuring performance and adherence to SOPs.
 </li>
 <li>
 Monitor guest entry process, troubleshoot issues, and escalate concerns to the Supervisor as needed.
 </li>
 <li>
 Provide real-time coaching and support to team members, fostering guest-centric behavior.
 </li>
 <li>
 Assist in the distribution of schedules, zone allocation, and shift reporting.
 </li>
 <li>
 Ensure the proper operation and cleanliness of entry equipment and surrounding areas.
 </li>
 <li>
 Handle escalated guest complaints and inquiries with professionalism and timely resolution.
 </li>
 <li>
 Support crowd control during peak hours and manage queuing efficiency.
 </li>
 <li>
 Contribute to training and onboarding of new entry staff.
 </li>
 <li>
 Any other duties may be reasonably requested by the Management Team
 </li>
 </ul>
 
 
 
 
 
 
 
 
 About you:
 
 
 
 The preferred candidate for this role should possess the following experience and credentials:
 
 <ul>
 <li>
 High School Certificate or Diploma.
 </li>
 <li>
 2&ndash;3 years in entry operations, guest services, or frontline team coordination.
 </li>
 <li>
 Proficient in POS/ticketing systems and turnstile operations
 </li>
 <li>
 Leadership and people management skills
 </li>
 <li>
 Guest engagement and complaint handling
 </li>
 <li>
 Operational troubleshooting and coordination
 </li>
 </ul>
 
 
 
 
 
 About the Benefits:
 
 
 
 In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow. We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!
 
</div>

Team Leader - Entry Operations - Dubai Parks and Resorts - Dubai Holding Entertainment

KERZNER INTERNATIONAL LIMITED

About the Role
 Housekeeping Attendant will service the private homes, guest room , public area and supporting operational needs as a runner to the highest standard, through smart and neat appearance, which reflects the high standards of SIRO Boka Place. A warm genuine smile which shows a personal interest in each Guest and a genuine eagerness to be of service at any time. 
 Key Duties and Responsibilities<ul>
 <li> To follow and maintain all standards and procedures for housekeeping service of guest rooms, private homes and public area. </li>
 <li> Maintain and clean private home, guest room, suite, corridor, pantries and public area according to SIRO and LQA Standards. </li>
 <li> Make notes, collect, and action on any guest requests and preferences. </li>
 <li> Ensure all interactions with guests are in a professional and polite manner. </li>
 <li> Can answer the guest s questions about the generic hotel services and facilities. </li>
 <li> Ensure proper use and care of equipment. </li>
 <li> Follow hotel's Lost and Found procedures diligently, ensuring all found items are documented, stored securely, and reported to management. </li>
 <li> Immediately report any valuable items, documents, or sensitive materials found in guest rooms or public areas to the Team Leader Housekeeping, Assistant Manager Housekeeping or Executive Housekeeper </li>
 <li> Assist guests in retrieving lost items according to established policies. </li>
 <li> Ensure supplies, amenities, linens, and refreshment center are replenished as per standard. </li>
 <li> Ensure the guest room linen are well looked after. </li>
 <li> Update guest room status upon completion of service. </li>
 <li> Always keep work areas neat and tidy and stocked according to the levels required. </li>
 <li> Keep pantry neat and in good order. </li>
 <li> The ability to maintain hygienic &amp; safe work practices. </li>
 <li> The ability to take ownership in assigned area of preventative maintenance programs and ensure the work and cleanliness is to the highest possible standards and that it is completed in a timely manner. </li>
 <li> Ensure all defects related to room equipment, amenities, public areas, and other aspects of Hotel/Siro Private Homes are promptly reported. </li>
 <li> Follow up diligently to ensure these issues are addressed and resolved in a timely manner to maintain high standards of guest satisfaction and operational efficiency. </li>
 <li> Provide bed decorations and bath ceremonies when required. </li>
 <li> Ensure all furniture and fixtures are free of dust. </li>
 <li> Expiry dates are checked regularly and refilled in advance of expiry. </li>
 <li> Ensure all cutleries and glassware in the guest room and suite are refreshed as per standard. </li>
 <li> Assist in new colleague job skill training as and when requested by the superiors. </li>
 <li> Perform Turn Down service in accordance with established standards related VIP categories in case of required. </li>
 <li> Act as a runner to support housekeeping operations by delivering linens, towels, and supplies to guest rooms and housekeeping carts. </li>
 <li> Collect and transport dirty linens and towels to the laundry room for cleaning. </li>
 <li> Maintain cleanliness and appearance of all public areas, including corridors, lobbies, elevators, and stairways. </li>
 <li> Vacuum carpets, sweep and mop floors, dust and polish furniture and fixtures as needed. </li>
 <li> Clean and sanitize public area restrooms and replenish supplies. </li>
 <li> Report anything not functioning properly, broken, stolen or anything related to the Housekeeping Team Leader. </li>
 <li> Report incidents and guest complains to Team Leader Housekeeping, Assistant Manager Housekeeping or Executive Houskeeper. </li>
 <li> Ensure that the task provided daily are executed to the expectation of SIRO Boka Place standard. </li>
 <li> Attends and participates in team events. </li>
 <li> Participates in required training and briefings related to the job. </li>
 <li> Effectively communicate and maintain a favorable working relationship with colleagues at all levels. </li>
 <li> Be motivated to ensure transfer of knowledge and promote a continuously positive work environment. </li>
 <li> Always assure professional attitude towards guest and colleagues. </li>
 <li> Ensure to always meet Grooming and Hygiene policy of SIRO Boka Place when in uniform. </li>
 <li> Be flexible in the job role, assist in other tasks in the department, Hotel and Private Homes when requested by Executive Housekeeper, Assistant Manager Housekeeping and Team Leader Housekeeping. </li>
</ul>

Attendant, Housekeeping

Explore 10000+ Guest service team leader in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

10000 guest service team leader jobs IN Dubai United Arab Emirates

Guest Experience Leader

Team Leader, VIP Services

Team Leader, VIP Services

Teal Leader, Guest Services

Role in Guest Service - UAEN

Team Leader - Entry Operations - Dubai Parks and Resorts - Dubai Holding Entertainment

Attendant, Housekeeping