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guest experience supervisor

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guest services executive (front desk) - conrad abu dhabi etihad towers

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guest services agent

Jannah Hotels & Resorts , Abu Dhabi

Job Title: Guest Service Agent Company: Jannah Hotels &amp; Resorts Location: Abu Dhabi, United Arab Emirates (On-site) Employment Type: Full-timeJob Description: Jannah Hotels &amp; Resorts is seeking a dedicated and service-oriented Guest Service Agent to join our Front Office team in Abu Dhabi. The ideal candidate will play a key role in delivering warm, efficient, and professional service to all guests, ensuring a memorable stay from arrival to departure.Key Responsibilities:<ul><li>Welcome guests and handle check-in and check-out procedures</li><li>Assist guests with inquiries, requests, and hotel information</li><li>Coordinate with internal departments to ensure smooth operations</li><li>Resolve guest concerns professionally and promptly</li><li>Maintain accurate records, handle payments, and update guest profiles</li><li>Uphold high hospitality standards at all times</li></ul>Must-Have Requirements:<ul><li>You must be locally available in the UAE and able to attend a face-to-face interview in Abu Dhabi</li><li>Minimum 2 years of hotel experience in a 4- or 5-star property</li><li>Able to join immediately (or with very short notice)</li><li>Strong communication and customer service skills</li><li>Ability to work under pressure and in a fast-paced environment</li></ul>Preferred:<ul><li>Experience with Opera or similar PMS</li><li>Additional languages (Arabic or others) is a plus</li></ul>If you meet the above criteria, please apply &mdash; we would love to hear from you!Job Type: Full-timePay: AED1,600.00 - AED2,200.00 per monthApplication Question(s):<ul><li>You must be locally available in the UAE and able to attend a face-to-face interview in Abu Dhabi</li><li>Minimum 2 years of hotel experience in a 4- or 5-star property</li><li>Able to join immediately (or with very short notice)</li><li>Experience with Opera or similar PMS</li></ul>

Guest Service Agent

CRISTAL HOTEL ABU DHABI

PREFERABLY FEMALEEducation and Experience Requirements: &middot; High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace.&middot; Previous hotel-related experience desired.Key Duties and Responsibilities:&middot; Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and supplementary charges.&middot; Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at all times.&middot; Accurately administers Front Desk Clerical systems and procedures.&middot; Provides currency exchange services.&middot; Balances accounts of day&rsquo;s business at end of shift.&middot; Comply with all laid down systems and procedures.&middot; Records all instances of refused business, with reasons of refusal.&middot; Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy.&middot; To regularly check the reception is organized and operating an efficient standard and checklists are completed and forwarded to supervisors.&middot; Answers incoming calls and places outgoing calls.&middot; Directs call to guest rooms, staff, or departments through the private exchange system [PBX system].&middot; Receives guest messages and delivers the same to the guest.&middot; Logs all wake-up call requests and performs wake-up call services.&middot; Provides information about hotel services to guests.&middot; Keep records of calls placed and received by all departments and recording the call charges.&middot; Ensures the correct operation of the PBX system and VICAs system.&middot; Carries out administrative tasks.&middot; Handles every query in a polite and courteous manner.&middot; Promotes the hotels outlets and special events at all times.&middot; Maintains an awareness of competitor&rsquo;s rates and occupancy levels.&middot; Ensures incoming guests are given the highest possible personal service.&middot; Maintains effective communication with all related departments to ensure smooth service delivery.&middot; Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.&middot; Takes telephone reservations when the reservations team are not available.&middot; Greets guests on their arrival ensuring they feel expected and welcome.&middot; Ensures the guest receives the accommodation he/she is expecting.&middot; Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries.&middot; Deals swiftly, efficiently and sensitively to guest complaints and follows through.&middot; Maintains awareness of guest profile through the guest history.<ul><li>Performs other related duties as assigned</li></ul>Job Type: PermanentAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>

Guest Service Agent with 2 years HOTEL experience

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island &ndash; Abu Dhabi&rsquo;s business and lifestyle destination &ndash; Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi&rsquo;s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites &ndash; all with water views. With six creative restaurants and lounges, this is Al Maryah Island&rsquo;s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest&rsquo;s unique personal needs &ndash; whether the goal is relaxing on vacation or staying efficient for business.
About the role
Operating from the Residential Lobby, the Residence Concierge Agent responds to a wide variety of residential requests by accurately assessing the resident&rsquo;s needs and inquiries, offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons&rsquo; policies.
What you will do
Responsibilities:
<ul><li>Handles all resident interactions with the highest level of hospitality and professionalism &ndash; accommodating special requests whenever possible; resolves resident complaints; assists residents in all inquiries in connection with common area services, a la carte requests, etc.
</li><li>Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence best practices.
</li><li>Maintain control of resident keys, accurately recording occupancy, access rights to guests and visitors, and all deliveries received.
</li><li>Assist with financial postings in PMS system, accept payments from owners and residents as needed.
</li><li>Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers.
</li><li>Coordinates with the Valet team for the retrieval of resident&rsquo;s vehicles.
</li><li>Manages and provides access to the building(s) and units with all vendor/contractor/resident&rsquo;s service providers and visitors, based on advanced authorization, verifies identity and provides appropriate residence access for vendor/contractors and resident&rsquo;s service providers. Controls entry doors and elevator/lift access.
</li><li>Ensures that information for vendors, restaurants, local businesses, etc. are updated and current. Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with local businesses in these areas in order to provide information, transportation, ticketing, and reservations for residents, in addition to a la carte services &ndash; vehicle services, pet services, babysitting services, housekeeping services, medical centers, etc.
</li><li>Updates homeowner and resident profiles with any relevant information
</li><li>Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made.
</li><li>Responds to any emergency situation, such as providing access to emergency personnel - fire department, ambulance, etc.
</li><li>Complies with all Four Seasons&rsquo; guidelines, policies and procedures
</li><li>Works harmoniously and professionally with co-workers and leaders
</li><li>Assists Resident Service Attendants with responsibilities and duties in their absence or due to heavy volume periods
</li><li>Ensures that the Residential Lobby is in optimal condition of cleanliness and tidiness at all times
</li><li>Perform other tasks or projects as assigned by Residential Leaders
</li></ul>What you bring:
<ul><li>2-3 years of Front Desk, Concierge or Residential Services Experience.
</li><li>Exceptional administrative skills required
</li><li>Must be able to prioritize and multi-task, and have a high attention to detail
</li><li>Must be able to work a flexible schedule, including days, evenings, weekends and holidays
</li><li>Must have excellent personal presentation and interpersonal skills. The ideal candidate will also have a warm welcoming smile, a positive attitude and be knowledgeable about the local area
</li><li>Excellent communication skills
</li><li>Fluent in English, written and verbal; an additional language an asset
</li><li>Ability to use variety of software
</li></ul><div>What we offer:
 
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Complimentary Accommodation at other Four Seasons Hotels and Resort
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals
</li></ul></div><ul><li>and so much more!
</li></ul>Schedule and hours:
<ul><li>This is a full-time role</li></ul></div>

Residences Concierge Agent

Marriott International

<div>Additional Information 
Job Number25179949 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Relation Agent

<div>Additional Information 
Job Number25175834 
Job CategoryReservations 
LocationThe St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
Start Your Journey With Us
From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.
Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.
The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating. 
Job Requirement:
Handle customer calls inquiries pertaining to Room reservations, with a focus on revenue maximization and quality. To manage the reservation department administrative work flow ensuring guest reservations are recorded according to guest needs and requirements to provide a smooth check-in and stay.
<ul><li>Understand the key principles of Marriott Pricing Strategies and Revenue Management</li>
<li>Retail, Special Corporate, Leisure, Group, Other o Rate Restrictions, hurdles and availabilities</li>
<li>Understand the key principles of Marriott Sales Programs</li>
<li>Marriott Bonvoy Loyalty Program, Global Preference, Business, Wholesale Program and others</li>
<li>Maximize rooms revenue through the conversion of telephone calls into sales</li>
<li>Utilize effective upselling techniques</li>
<li>Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel</li>
<li>Be fluent on all hotel products and services.</li>
<li>Handle phone calls, faxes and emails pertaining to rooms reservations.</li>
<li>Handle pre-arrival quality checks</li>
<li>Ensure guest satisfaction and reservation accuracy, by maintaining updated database for all clients files.</li>
<li>Follows up on waitlisted and guaranteed bookings</li>
<li>Be fully conversant with all market segments and rate plans used across all distribution channels</li>
<li>Be flexible in sales technique through offering the right product to the right customer at the right time</li>
<li>Update daily pace report, competitor figures, occupancy change reports and send it to sales team.</li>
<li>Handle customer inquiries and complaints relating to Rooms Reservations.</li>
<li>Actively enrol and/or identify Marriott Bonvoy Members to develop brand loyalty</li>
<li>Co-host dinners/special events with the Sales Team and be involved in client entertainment as required</li>
<li>Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies</li>
<li>Support the Reservations Supervisor and/or Revenue Management leader with special projects as required Implementation and Standards</li>
<li>Responsible for effective implementation and compliance with Marriot Reservation Brand Standards</li>
<li>Achieve targeted goals in the LRA Hotel Mystery Shopping calls</li>
<li>Maintain accuracy and cleanliness of the PMS Database</li>
<li>Ensure market segmentation is accurate for each reservation</li></ul> 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: 2 years related work experience.
Supervisory Experience: No supervisory experience. 
#LI-MA1 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Reservations Agent

Mandarin Oriental Hotel Group

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Boutique Sales Agent to join our Guest Relations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Guest Relations Department, the Boutique Sales Agent is responsible for, but not limited to assist in-house guests and customers in finding the required products in our retail shop, perform Point of Sales activities including purchasing the required products. In addition, the boutique sales agent will assist in Guest Relations administration duties including but not limited to searching for guest information, ordering amenities and guest recognition reporting. The Boutiques Sales Agent reports to the Guest Relations Manager.

As Boutique Sales Agent, you will be responsible for the following duties:
<ul>
<li>Ensure a warm friendly welcome to all guests at all times.</li>
<li>Recommend, select and help locate the right products.</li>
<li>Be able to describe a product's features and benefits.</li>
<li>Demonstrate the use and operation of the product.</li>
<li>Able to answer customers queries regarding the shop and the merchandise.</li>
<li>Make suggestions and encourage purchase of products.</li>
<li>Receive and process cash, and credit card payments.</li>
<li>Gift wrap merchandise.</li>
<li>Maintain sales records.</li>
<li>Organize and process merchandise exchanges.</li>
<li>Stay up to date with sales prices.</li>
<li>Recognize and monitor security issues.</li>
<li>Arrange and display merchandise.</li>
<li>Keep merchandise area tidy.</li>
<li>Prepare monthly inventory.</li>
<li>Must attend all training courses as deemed necessary.</li>
<li>Recognize the importance of &quot;sales&quot; in every aspect of their role and be responsible for achieving set sales targets.</li>
<li>Ability to perform opening and closing duties.</li>
<li>Strong research skills to identify guest profiles and preferences.</li>
<li>Allocation and ordering of amenities for hotel guest in line with the guest relations guidelines.</li>
<li>Assists guest relations department with emails and follows ups.</li>
<li>It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.</li>
<li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li>
<li>It is part of your role and your responsibility to fully support all learning and development activities.</li>
<li>Ensure that all standards of LQE and Forbes are followed consistently.</li>
<li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>Must have good telephone skills and follow required telephone etiquette.</li>
<li>Must show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.</li>
<li>Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the management.</li>
</ul>
As Boutique Sales Agent, we expect from you:
<ul>
<li>Previous experience in the same role in luxury property, resort experience is a plus.</li>
<li>Senior School qualification or equivalent is a must.</li>
<li>Knowledge of sales principles.</li>
<li>Relevant product knowledge and training.</li>
<li>Basic business administration knowledge.</li>
<li>Previous experience working in the Middle East Region is an advantage.</li>
<li>Good knowledge on computer systems is a must.</li>
<li>Clear communication; effective verbal and written communication skills in English (minimum intermediate level).</li>
<li>Ability to understand guest needs and expectations and to deliver superior customer service with little input from others.</li>
<li>Mature and outgoing personality with excellent interpersonal skills.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Boutique Sales Agent

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader">General Information</h3></div> 
</div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Part-time
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader">Job Description</h3></div> 
</div><div><div><div><div><div>OVERVIEW/BASIC FUNCTION:
Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. Escorting VIPs to assigned guestrooms, informing guests of hotel services, features and room amenities. Attending to immediate needs of VIPs upon arrival and follow through attention throughout stay.
RESPONSIBILITIES:<ul><li> Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li></ul><ul><li> Ensure that standards are maintained at a superior level on a daily basis.</li></ul><ul><li> Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended</li></ul><ul><li> Anticipate guests&rsquo; needs, respond promptly and acknowledge all guests, however busy and whatever time of day.</li></ul><ul><li> Maintain positive guest relations at all times.</li></ul><ul><li> Resolve guest complaints, ensuring guest satisfaction.</li></ul><ul><li> Monitor and maintain cleanliness, sanitation and organization of assigned work areas.</li></ul><ul><li> Maintain complete knowledge of:</li></ul>
a. All hotel features/services, hours of operation.
b. All hotel restaurant food concepts, menu price range, dress code and ambiance.
c. All hotel room types, numbers/names, layout, appointments, amenities and locations.
d. All hotel room rates, special packages and promotions.
e. Daily house count and expected arrivals/departures (particularly VIPs).
f. Scheduled daily group activities, names and location of meeting/banquet rooms.
g. Local events, attractions, holiday schedules.<ul><li> Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.</li></ul><ul><li> Obtain department keys and beeper; ensure security of such.</li></ul><ul><li> Meet with Supervisor/departing Concierge to review business status and follow up actions.</li></ul><ul><li> Access all functions of computer system in accordance with departmental specifications.</li></ul><ul><li> Set up work station with necessary supplies; maintain cleanliness throughout shift.</li></ul><ul><li> Legibly complete requisition for additional supplies/materials and submit to Manager.</li></ul><ul><li> Maintain updated resource materials on all vendors and information to accommodate guest requests.</li></ul><ul><li> Review designated in-house guest list and be familiar with guests' names and room locations.</li></ul><ul><li> Answer department telephone using correct salutations and telephone etiquette.</li></ul><ul><li> Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.</li></ul><ul><li> Coordinate guest requests with designated vendors which may include:</li></ul>
a. Room accommodations
b. Airline reservations, changes, cancellations
c. Transportation from hotel to airport and return
d. Bus/train transportation
e. Limousine reservations
f. Car rentals
g. Car repair and servicing
h. Charter flights/rentals
i. Babysitting services
j. Banking/financial services
k. Business center services/fax or telex services/mailing and delivery services
l. Interpretation services
m. Notary services
n. Restaurant reservations, nightclub activities
o. Dry cleaning, laundry, alterations, repairs
p. Film processing
q. Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health club
 facilities
r. Formal wear rentals
s. Flowers
t. Salon appointments
u. Shoe shines
v. Shopping services
w. Movie/theater/attraction tickets
x. Sightseeing tours
y. Medical services
z. Religious services<ul><li> Legibly document all pertinent information in guest request log(s). Monitor and update log book(s) throughout the shift.</li></ul><ul><li> Place orders for amenities and coordinate delivery of amenities to designated guest rooms.
</li></ul><ul><li> Legibly complete confirmation cards and deliver to guest upon completion of each arrangement coordinated for guest.</li></ul><ul><li> Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes.</li></ul><ul><li> Compile weekly City Events Sheet detailing special activities and events within the local area; distribute to all departments.</li></ul><ul><li> Assist guests in locating and retrieving lost luggage.</li></ul><ul><li> Distribute all guest and departmental mail.</li></ul><ul><li> Monitor, send and deliver guest faxes.</li></ul><ul><li> Inspect blocked VIP rooms, using the checklist, prior to guest arrival; rectify any deficiencies.
</li></ul><ul><li> Randomly inspect designated rooms weekly and complete necessary paperwork.</li></ul><ul><li> Escort VIPs upon arrival to their assigned room. Inform guests of hotel services/features and room amenities.
</li></ul><ul><li> Telephone newly registered guests after check-in to establish guest needs and satisfaction. Follow up on any guest requests.</li></ul><ul><li> Adhere to all cashiering procedures:</li></ul>
a. Process miscellaneous charges.
b. Collect payments.
c. Make change for guests.
d. Cash guests' personal checks/travelers checks.
e. Post charges.
f. Run closing reports.
g. Count bank and secure bank.
h. Complete designated cashier reports.
i. Balance reports.
j. Drop receipts.<ul><li> Set up, monitor, maintain and breakdown breakfast/afternoon tea/cocktail hour food and beverages.</li></ul><ul><li> Take record and relay messages accurately, completely and legibly.</li></ul><ul><li> Accept and record wake-up call requests; deliver to PBX.</li></ul><ul><li> All other duties as required.</li></ul>
OSHAD RESPONSIBILITIES:
While at work, (and while on work premises) an associate shall:<ul><li> Take reasonable care of their own health and safety.</li></ul><ul><li> Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;</li></ul><ul><li> Cooperate with full compliance with Hotel&rsquo;s developed OSHMS policies, OSHMS procedures &amp; operational works instruction in order to protect the health and safety of the people.</li></ul><ul><li> Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct;</li></ul><ul><li> Report all OSH incidents and work related injuries; and</li></ul><ul><li> Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment &amp; machineries, PPE, etc.) at the Hotel&rsquo;s workplace in the interest of health, safety, welfare or protection or management of the workplace.</li></ul><ul><li> Participate in conduct of OSH related planning and implementation in order to achieve the Hotel&rsquo;s OSH objectives, targets &amp; program.</li></ul><ul><li> Attend all training arranged by Hygiene, Health &amp; Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.</li></ul></div> 

</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader">About Us</h3></div> 
</div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Part-Time Guest Service Associate (Concierge) - UAE National

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