receptionist

customer service representative Jobs in Doha

customer service representative

front desk associate

sales associate

accommodation assistant

guest services associate i

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div>Job Summary:</div><div></div><div><br>
Being the deputy in charge of the butler department. To work and lead the team of Butlers. To observe guests&rsquo; personal preferences and habits and to anticipate their needs using the utmost discretion. Be the link between the guest and the hotel; oversee the guest needs during his/her stay and help the guest with reservations, special requests, room and hotel orientation, bag packing and unpacking, laundry, shoeshine, etc. Be responsible for gathering preferences and information so the guest recognition is ensured for his/her next visits; keep a critical eye on room cleanliness and pantries and have a thorough knowledge on the functioning of room features, hotel facilities and equipment. Oversee the butler team and coach and mentor them on a regular basis. Maintain Rosewood high standards of service and hospitality at all times.</div><div></div><div><br>
Essential Duties and Responsibilities:</div><div><ul><li>
Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest&rsquo;s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.</li><li>
Monitor closely all expenses and when needed take actions to reduce them.</li><li>
Monitor closely the inventories and keep a record of each item in the butler&rsquo;s department.</li><li>
Promote an upselling attitude at all times within the Team.</li><li>
Monitor that all transactions involving revenue are well registered and dispatched to the correct department.</li><li>
Prepare a purchase order for any special request for a guest for items not existing in the hotel.</li><li>
Ensure that the standards of the company are maintained at a superior level on a daily basis.</li><li>
Maintain complete knowledge of and comply with all departmental policies and service procedures.</li><li>
Maintain a complete knowledge of facilities, timing, and products of the hotel.</li><li>
Be fully conversant with promotions, rate and packages.</li><li>
Review arrivals and departures for accuracy and completeness.</li><li>
Review with each butler the arrivals of the day and the preferences of each guest.</li><li>
Prepare the daily operation reports for butlers.</li><li>
Review with each butler the daily operation reports and the follow-up of them.</li><li>
Monitor VIP arrivals and greet guests when needed.</li><li>
Escort guests to the suites and give suite orientation when needed.</li><li>
Assist with check in and check out respectively.</li><li>
Anticipate critical periods of the day and plan alternative solutions to best expedite these situations.</li><li>
Give each butler the activity of the day and at the end of the shift review all the checklist and act accordingly.</li><li>
Keep all the files in the department updated.</li><li>
Prepare and create the monthly training schedule for the department.</li><li>
With the help of the Assistant Director Rooms i/c Heart of House, provide the training for the butlers.</li><li>
Maintain a record of all the training programs.</li><li>
Prepare the monthly inventories for the items used in the butler&rsquo;s department.</li><li>
Establish the level for supplies and equipment. Complete requisitions to replenish shortage or additional items needed for the anticipated needs.</li><li>
With approval of the Assistant Director Rooms i/c Heart of House, prepare weekly work schedule in accordance with staffing guidelines and labor forecasts.</li><li>
Adjust the schedule to meet business demands, if necessary, with the approval of the Assistant Director Rooms i/c Heart of House.</li><li>
Prepare and update the SOPs in the department with approval of the Assistant Director Rooms i/c Heart of House.</li><li>
Conduct spot checks to each pantry and suites &amp; Manor Club Rooms.</li><li>
Cover the meal break when needed.</li><li>
Conduct handover on daily basis with the associate.</li><li>
Coordinate the amenities delivery to the suites &amp; Manor Club Rooms.</li><li>
Be fully aware of the general activity and special events in the Hotel.</li><li>
Demonstrate schedule flexibility in response to the demands of business activities.</li><li>
Ensure that the problems are tackled in a timely manner and those which could not have immediate solutions the Assistant Director Rooms i/c Heart of House must be informed at all the time.</li><li>
Collect guest preferences from the butlers and ensure that these are recorded in Guests profile following Rosewoods standards.</li><li>
Prepare arrival and departure gifts to be given to the guest.</li><li>
Keep the department&rsquo;s logbook updated.</li><li>
Prepare the appreciation notes for butlers.</li><li>
Ensure that the guest is informed by the butler about action taken to satisfy his requests or issues.</li><li>
Be fully conversant with emergency procedures.</li><li>
Monitor and ensure that the pantries and reception areas are clean and well maintained.</li><li>
Keep track of reviews and appraisal in an individual file.</li><li>
Organize regular tests, role plays within the department to ensure that the standards are highly maintained.</li><li>
Ensure all closing duties are completed before associate leaves for the day.</li><li>
Conduct ongoing training with existing associates.</li><li>
Provide feedback to associate on their performances.</li><li>
Monitor associate&rsquo;s interaction with the guests, ensuring prompt and courteous service; resolve discrepancies with respective associate.</li><li>
Inspect grooming and appearances, address if not appropriate.</li><li>
Assign work duties to associate in accordance with Department procedures.</li><li>
Ensure that the associates have the appropriate tools to perform their duties.</li><li>
Promote positive guest relations at all times and build up rapport with internal and external guests to build up the recognition program.</li><li>
Perform other duties as required.</li><li>
Assist any other hotel departments when possible; help them in their duties.</li><li>
Coordinate all initiatives to the appropriate hotel departments.</li><li>
Report any defaults of safety or hygiene regulations in any areas.</li><li>
Constantly lead by example to his/her team with punctuality, grooming standards, service standards, security procedures and guest interaction.</li><li>
Follow all the guest needs until they are completed to the total guest satisfaction and Rosewood Standards.</li><li>
Fill in the daily guest report and ensure any pending items at the end of a shift are handed over.</li><li>
Keep the guest&rsquo;s agenda on a daily basis and have a track of the location where the guests are.</li><li>
Welcome the guest by the main entrance depending on the time.</li><li>
Register and regular updating in SAG information Group for all known of guest&rsquo;s movement, activity, plan, schedule, F&amp;B order, special amenity, allocation change, room move, etc. &ndash; To the best of your knowledge.</li><li>
Monitor guest preferences and ensure that these are updated following Rosewood standards.</li><li>
Reports all disciplinary and grievance matters immediately to Assistant Director Rooms i/c Heart of House.</li></ul></div><div>
Standard Responsibilities:</div><div><ul><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition to the ones stated, in a reasonable framework.</li><li>
Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li><li>
Model the company&rsquo;s culture, vision, mission, and core values at all times.</li></ul></div><div>
Confidentiality:</div><div><ul><li>
Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.</li></ul></div><div>
Health &amp; Safety:</div><div><ul><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant, or equipment according to hotel procedure.</li><li>
Ensure that any accidents to associate, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:</li><li><ul><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul></li></ul></div><div>
Other:</div><div><ul><li>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li><li>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li></ul></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

Butler Supervisor

Rosewood Doha

<div>
 <strong>
  Job Summary
  <br/>
 </strong>
 The Front Desk Associate serves as the welcoming face of the hotel, ensuring a seamless and personalized experience for every guest. This includes managing the check-in and check-out process efficiently, processing payments accurately, and addressing guest inquiries with professionalism and warmth.
 <br/>
 <br/>
 <strong>
  Essential Duties and Responsibilities:
  <br/>
  <br/>
 </strong>
 &bull; Consistently offer professional, friendly, and engaging service.&bull; Greet, check in and settle guest accounts while ensuring all service standards are followed.&bull; Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float.&bull; Handle guest requests, questions, and concerns effectively and promptly.&bull; Promote a professional team environment.&bull; Follow department policies, procedures, and service standards.&bull; Performs any and all other tasks assigned by management.&bull; Always upholds the highest standard of internal and external customer service.&bull; Ensure all emails are actioned and completed as per request.&bull; Be a competent key person within the department, able to communicate and find answers in an efficient and professional way.&bull; Ensure clear, complete, and legible information is taken from the guest and is forwarded to the appropriate Associate/Department to satisfy the request and or to resolve the issue.&bull; Resolve guest issues within your capabilities, ensuring guest satisfaction.&bull; Communicate effectively with Guests, Hotel Associates, Managers and Directors.&bull; Daily completion of all record sheets, filled out correctly and filed accordingly.&bull; Note any outstanding issues and communicate with your senior Manager.&bull; Maintain the Rosewood hand over log for the next shift, noting any services that are pending to ensure follow up and completion.&bull; Maintain complete knowledge of using the Hotel equipment. (E.g. Computer, photocopier)&bull; Communication of all issues to HOD/Manager/Supervisor.&bull; Flexibility to cover shifts and responsibilities when required &ndash; (Night Shift, Day Shift)&bull; Promote hotel facilities effectively, including opening hours on all Food and Beverage outlets.&bull; Be knowledgeable of the surrounding area and thorough knowledge of the guest rooms, including view, amenities, features, types.&bull; Be inquisitive and share knowledge.&bull; Ensure you have an excellent knowledge of products and services available both internally and externally.&bull; Ensure all special request information is logged into the guests Opera profile.&bull; Strive to achieve any upselling targets and assist all other departments.&bull; Maintain healthy inter-departmental relationship.&bull; Carry out, within your capability, all reasonable requests by the Senior management.&bull; Be able to work without supervision and lead by example at all times.&bull; Ensure that brand standards are adhered to at all times, to ensure successful brand standard audit score.&bull; Collect preferences daily and enter in the guest profiles.&bull; Ask questions and share answers to all associates continuously.
</div>


Front Desk Associate

<div>
 <strong>
  Job Summary&nbsp;
  <br/>
 </strong>
 Ensuring that the Restaurants Bar section, Bar is managed efficiently according to the established concept statement, providing warm and genuine service delivered with passion and dedication, exceeding our guests&rsquo; expectations at all times.&nbsp;
 <br/>
 <strong>
  Essential Duties and Responsibilities
  <br/>
 </strong>
 <strong>
  Guest Satisfaction
 </strong>
 <ul>
  <li>
   Ensure the delivery of brand promise, demonstrating and reinforcing Rosewood Hotels and Resorts, Culture, and brand standard.
  </li>
  <li>
   Ensures that associates also provide excellent service to associates in other divisions as appropriate.
  </li>
  <li>
   Spends time in public areas observing associate-guest interaction and talking with guests, works through Department Heads to coach associates in guest service skills as necessary.
  </li>
  <li>
   Ensures that all guest and associate complaints are resolved in a quick and efficient manner.
  </li>
  <li>
   Maintains positive guest and associate interactions with good working relationships.
  </li>
  <li>
   Implements agreed upon beverage policy and procedures throughout the property.
   <br/>
  </li>
 </ul>
 <strong>
  Finance / Administration
 </strong>
 <ul>
  <li>
   Ensure that the bar is running efficiently, including the correct stock levels for all areas, including the front and back of the house.
  </li>
  <li>
   Communicate on the performance of the business in an ongoing fashion, including the successes, concerns, and any issues or requirements for support.
  </li>
  <li>
   Manage all areas of business and T&amp;C administration as required as assigned to you by the Bar Manager, ensuring all Rosewood policies are adhered to and upheld, including, but not restricted to; Associate reviews, return to work forms, holiday forms, stocktaking, disciplinary paperwork.
  </li>
  <li>
   To ensure that all departments within your control are operating to appropriate manpower/productivity ratios as agreed with the Bar Manager.
  </li>
  <li>
   Learn and have knowledge about the restaurant's/bar direct competitors (benchmarking).
  </li>
  <li>
   Assist the Bar Manager to achieve the monthly and annual KPO target and the outlet&rsquo;s revenue.
   <br/>
  </li>
 </ul>
 <strong>
  Operations
 </strong>
 <ul>
  <li>
   To have a full working knowledge of the bar floor plan / layout and all F&amp;B offers.
  </li>
  <li>
   To have a full knowledge of spirits, beers, wines, alcoholic, and nonalcoholic beverages.
  </li>
  <li>
   To have a full knowledge of bar OS&amp;E and drinks garnishes.
  </li>
  <li>
   To have a full knowledge of the menu, preparation methods, presentations, items characteristics and prices.
  </li>
  <li>
   Ensure that you know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests.
  </li>
  <li>
   Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest requests.
  </li>
  <li>
   Manage Micros, Open Table, Knowcross &amp; all other systems as required.
  </li>
  <li>
   Establish excellent rapport with guests in a professional manner.
  </li>
  <li>
   Ensure that all associates have a complete understanding of and adhere to associate rules and regulations.
  </li>
  <li>
   Exercise responsible managerial behavior at all times, and positively represent the management team and Rosewood Hotels &amp; Resorts.
  </li>
  <li>
   Understand and strictly adhere to Rules and Regulations established in the hotel's policies concerning fire, hygiene, health and safety. Ensure high standards of personal presentation and grooming.
  </li>
  <li>
   Have a high level of industry trend awareness and a keen interest in the local hospitality scene.
  </li>
  <li>
   Build a personal profile as the managerial face of the bar.
  </li>
  <li>
   Handle all guest enquiries and complaints in a courteous and efficient manner, following through to ensure any problems are resolved satisfactorily and in a timely fashion.
  </li>
  <li>
   Work towards a high level of guest recognition and build a full working knowledge of guest preferences.
  </li>
  <li>
   Ensure discretion and confidentiality with SAGs customers and ensure all information is added to the reservation in-house database.
  </li>
  <li>
   Ensure each associate is following the bar Order of Service and Standard Operating Procedures at all times.
  </li>
  <li>
   Mentor associates as assigned to you, following all correct training procedures and standards.
  </li>
  <li>
   Monitor associate development on the floor identifying training needs and any areas of concern.
  </li>
  <li>
   To ensure all associate are developing within the departmental training program.
  </li>
  <li>
   To ensure effective communication throughout the restaurant at all times.
  </li>
  <li>
   To take responsibility for correcting poor performance and taking disciplinary action in line with T&amp;C guidelines and regulations. Take on all other responsibilities as outlined by the Bar Manager.
  </li>
  <li>
   Prepare weekly schedules with the Bar Manager according to T&amp;C directives and workforce forecasts. Adjust schedules during the week to meet demands.
  </li>
  <li>
   Organizing monthly team meeting and Daily Calling every day with Bar Manager
  </li>
  <li>
   Ensure all bar closing tasks are completed before the bar team leaves the restaurant.
  </li>
  <li>
   Feedback the results of the Sense of Engagement Survey and ensure that the relevant changes are implemented.
  </li>
  <li>
   Monitor bar maintenance and report any issues and repairs that may need to be carried out.
  </li>
  <li>
   Participate as needed in the interviewing and hiring of bar team members.&nbsp;
   <br/>
  </li>
 </ul>
 <strong>
  Standard Responsibilities
 </strong>
 <ul>
  <li>
   Comply and adhere to the Rosewood company policies.
  </li>
  <li>
   Take on other tasks in addition of the ones stated, in a reasonable framework.
  </li>
  <li>
   Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
  </li>
  <li>
   Model the company&rsquo;s culture, vision, mission and core values at all times.
  </li>
  <li>
   Review Forbes / Rosewood Brand standards and quality standards (LQA) on a regular basis and ensure they are maintained and delivered at all times.
  </li>
  <li>
   Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.
  </li>
  <li>
   Establish and maintain an inclusive environment by ensuring effective two ways communication processes are set up (individual reviews, regular departmental meetings).
  </li>
  <li>
   Responsible for the recruitment, in conjunction with the Talent &amp; Culture Department, of associates.
  </li>
  <li>
   Identify training and development needs on an ongoing basis through hands-on support and frequent interaction with associates.
  </li>
  <li>
   Lead by example in terms of appearance, mannerism, etiquette, behavior conduct, principles and values. Manage by walking around at appropriate times and leads by personal example in terms of guest interaction.
   <br/>
  </li>
 </ul>
 <strong>
  Confidentiality
  <br/>
 </strong>
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.&nbsp;
 <br/>
 <strong>
  Health &amp; Safety
 </strong>
 <ul>
  <li>
   Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
  </li>
  <li>
   The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
  </li>
  <li>
   Report any defects in the building, plant or equipment according to hotel procedure.
  </li>
  <li>
   Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
  </li>
  <li>
   Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
  </li>
  <li>
   Be fully conversant with:
  </li>
 </ul>
 <ul>
  <ul>
   <li>
    Regulations
   </li>
   <li>
    Risk Assessments for your department
   </li>
   <li>
    Hotel Fire &amp; Bomb Procedures Other
   </li>
   <li>
    The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
   </li>
   <li>
    As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
   </li>
  </ul>
 </ul>
</div>


Assistant Bar Manager

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><b>Job Summary</b><br>
The Front Desk Associate serves as the welcoming face of the hotel, ensuring a seamless and personalized experience for every guest. This includes managing the check-in and check-out process efficiently, processing payments accurately, and addressing guest inquiries with professionalism and warmth.<br>
<br>
<b>Essential Duties and Responsibilities:</b><br>
</div><ul><li>Consistently offer professional, friendly, and engaging service.</li><li>Greet, check in and settle guest accounts while ensuring all service standards are followed.</li><li>Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float.</li><li>Handle guest requests, questions, and concerns effectively and promptly.</li><li>Promote a professional team environment.</li><li>Follow department policies, procedures, and service standards.</li><li>Performs any and all other tasks assigned by management.</li><li>Always upholds the highest standard of internal and external customer service.</li><li>Ensure all emails are actioned and completed as per request.</li><li>Be a competent key person within the department, able to communicate and find answers in an efficient and professional way.</li><li>Ensure clear, complete, and legible information is taken from the guest and is forwarded to the appropriate Associate/Department to satisfy the request and or to resolve the issue.</li><li>Resolve guest issues within your capabilities, ensuring guest satisfaction.</li><li>Communicate effectively with Guests, Hotel Associates, Managers and Directors.</li><li>Daily completion of all record sheets, filled out correctly and filed accordingly.</li><li>Note any outstanding issues and communicate with your senior Manager.</li><li>Maintain the Rosewood hand over log for the next shift, noting any services that are pending to ensure follow up and completion.</li><li>Maintain complete knowledge of using the Hotel equipment. (E.g. Computer, photocopier)</li><li>Communication of all issues to HOD/Manager/Supervisor.</li><li>Flexibility to cover shifts and responsibilities when required &ndash; (Night Shift, Day Shift)</li><li>Promote hotel facilities effectively, including opening hours on all Food and Beverage outlets.</li><li>Be knowledgeable of the surrounding area and thorough knowledge of the guest rooms, including view, amenities, features, types.</li></ul><div><ul><li>Be inquisitive and share knowledge.</li><li>Ensure you have an excellent knowledge of products and services available both internally and externally.</li><li>Ensure all special request information is logged into the guests Opera profile.</li><li>Strive to achieve any upselling targets and assist all other departments.</li><li>Maintain healthy inter-departmental relationship.</li><li>Carry out, within your capability, all reasonable requests by the Senior management.</li><li>Be able to work without supervision and lead by example at all times.</li><li>Ensure that brand standards are adhered to at all times, to ensure successful brand standard audit score.</li><li>Collect preferences daily and enter in the guest profiles.</li><li>Ask questions and share answers to all associates continuously.</li></ul></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

Hilton

<div><p>Front Desk Agent</p><p>
A Front Desk Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.</p><p><b><br>
What will I be doing?</b><br>
</p><p>As a Front Desk Agent, you will play a pivotal role in delivering an exceptional guest experience from the moment of arrival. With a warm and welcoming demeanor, you will assist in the daily operations of the Front Office, ensuring that every guest receives prompt, courteous, and personalized service:</p><ul><li>
Greet guests warmly and professionally upon arrival.</li><li>
Manage check-in and check-out procedures efficiently.</li><li>
Verify guest information and provide room keys and relevant details.</li><li>
Address guest inquiries, requests, and concerns promptly and courteously.</li><li>
Provide accurate information about hotel services, amenities, and local attractions.</li><li>
Ensure a high level of guest satisfaction through attentive and personalized service.</li><li>
Handle room reservations via phone, email, or in person.</li><li>
Update and manage booking systems accurately.</li><li>
Coordinate with housekeeping and other departments to ensure room readiness.</li><li>
Liaise with other departments (housekeeping, maintenance, concierge) to fulfill guest needs.<br>
Communicate special requests or VIP guest details to relevant teams.<br>
Attend daily briefings and contribute to team discussions.</li><li>
Process payments, issue receipts, and manage billing inquiries.</li><li>
Maintain accurate records of transactions and guest accounts.</li><li>
Handle guest complaints or issues with professionalism and empathy.</li><li>
Escalate unresolved matters to supervisors or management when necessary.</li><li>
Promote hotel services, upgrades, and special offers to guests.</li><li>
Identify opportunities for upselling to enhance guest experience and revenue.</li><li>
Maintain organized records and documentation.</li><li>
Manage incoming calls and emails efficiently.</li><li>
Ensure the front desk area is clean, organized, and welcoming.</li></ul><p><b>
What are we looking for?</b><br>
</p><p>Front Desk Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Excellent verbal and written communication skills.</li><li>
Strong interpersonal and customer service abilities.</li><li>
Ability to multitask and remain calm under pressure.</li><li>
Proficiency in basic computer applications (MS Office, email, booking systems).</li><li>
Attention to detail and organizational skills.</li><li>
Professional appearance and demeanor.</li><li>
Friendly, approachable, and courteous attitude.</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Familiarity with hotel management systems (e.g., Opera, Fidelio).</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Front Desk Agent

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><b>Job Summary</b></div><div></div><div><br>
Exposure of different areas within the rooms division during pre-opening stage. Focusing on admin tasks and preparing for the hotel opening.</div><div></div><div><b><br>
Essential Duties and Responsibilities</b></div><div></div><div><b><br>
Guest Experience</b></div><div><ul><li>
Understand the guest journey, including all touch points.</li><li>
Understand the SAG levels including all different touch points.</li><li>
Understand Forbes, LQA and brand standards.</li><li>
Organize amenity program with Guest Experience Manager including amenity assignment, understanding the ordering procedure and support the creation of the refreshing program.</li><li>
Design special occasion packages and create a presentation.</li><li>
Source activities and most recommended placed in Doha and model a concierge recommendation menu.</li><li>
Create Front Office welcome book.</li></ul><br>
<div></div>
Heart of House</div><div></div><div><br>
<ul><li>
Room setup OS&amp;E according to brand standard.</li><li>
Keep track of inventory and segregation of OS&amp;E.</li><li>
Room cleaning procedure, deep cleaning protocols and execution.</li><li>
Understand room inspection based on check list.</li></ul></div><div></div><div><b><br>
Trainings</b></div><div><ul><li>
Understand the different platforms to be used during operation such as Alliants, glowing, knowcross, Opera etc.</li><li>
Different role plays scenarios focusing on guest experience, challenging situations etc.</li></ul></div><div></div><div><b><br>
Associate Accommodation</b></div><div><ul><li>
Gain knowledge on Associate accommodation facilities.</li><li>
Understanding the various facilities within the associate accommodation and facility management process.</li><li>
Setting up Associate room with OS&amp;E based on Rosewood associate housing guidelines.</li><li>
Creating and implementing policies that ensure the associates wellbeing, safety, and healthy living environment.</li></ul></div><div></div><div><b><br>
Standard Responsibilities</b></div><div><ul><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition to the ones stated, in a reasonable framework.</li><li>
Be a &ldquo;Brand Ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li><li>
Model the company&rsquo;s culture, vision, mission, and core values at all times.</li></ul></div><div></div><div><b><br>
Confidentiality</b></div><div></div><div><br>
Whist working at Rosewood Doha, you will have access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated.</div><div></div><div><b><br>
Health &amp; Safety</b></div><div><ul><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant or equipment according to hotel procedure.</li><li>
Ensure that any accidents to staff, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:</li><li><ul><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul></li></ul></div><div></div><div><b><br>
Other</b></div><div><ul><li>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li><li>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li><li>
Complete any reasonable requests given by senior management.</li></ul></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

Intern - Rooms

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