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senior services manager - customer service management Jobs in Doha

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customer experience specialist Jobs in Doha

customer experience specialist

customer service representative

ARSAN CAFE

Location: Ruwais, shamal cityJob Type: Full-Time / Part-TimeStart Date: ImmediatelyAbout UsWe are a vibrant specialty coffee shop with a beautiful garden terrace, offering a relaxed atmosphere and high-quality service. We are looking for friendly, energetic, and professional Waiters/Waitresses to join our team and deliver exceptional customer experiences.ResponsibilitiesWelcome guests warmly and provide outstanding customer service.Take accurate food &amp; beverage orders and enter them in the POS system.Serve drinks, pastries, and food items efficiently.Maintain cleanliness of the garden terrace (tables, chairs, floor).Ensure tables are properly set with menus, cutlery, and clean surfaces.Handle customer requests, feedback, and complaints professionally.Collaborate closely with barista and kitchen team.Prepare bills and process payments.Follow hygiene, safety, and service standards.Requirements Previous experience in a caf&eacute;, restaurant, or hospitality preferred.Strong communication and customer service skills.Positive attitude and ability to work in a fast-paced environment.Ability to carry trays, walk/stand for long periods, and handle outdoor service.Good grooming and professional appearance.Availability on weekends and evenings preferred.Basic English required (Arabic is a plus).What We OfferCompetitive salary + tips.Training and development opportunities.Friendly and supportive team environment.Growth opportunities within the company.Salary to be decided after the interviewJob Types: Full-time, PermanentWork Location: In person

Waiter / Waitress

Ulster University Qatar

Role:- Concierge (New Residential apartment in Lusail)Job PurposeThe main purpose of this position is act as the first point of contact between guests and MIPC. Tasked with answering tenant inquiries, directing phone calls, and more. To uphold company culture at all times while making tenants and their guests feel welcomed and valued.Key Relationships&middot; Internal : MIPC PM, &amp; FM staff&middot; External: Customers/Clients, Tenants, Service providersAccountabilities&middot; To ensure seamless operation &amp; coordination within the assigned property .Duties and Responsibilities&middot; Report to the Property Supervisor and responsible for property management of assigned portfolio.&middot; Maintain a range of administrative duties and support the completion of facilities and property management key deliverables:- Arrange pre-move out inspections- Conduct move-out inspections with tenants &amp; FM Supervisor, including updating related documentation.- Coordinate with Leasing Dept. and FM with readiness/preparations of all vacant units.- Conduct move-in inspections and completion of all relevant documentation.- Monthly utilities (Kahraama/etc.) data capturing and reporting.- Production of monthly reports and notices.- Monitor AMC activities and notify tenants accordingly on possible impact.- Housekeeping &amp; Inventory management.- Parking coordination via Leasing Department&middot; Meet and greet tenants and customers as first point of contact ensuring complaints are escalated accordingly.&middot; Ensure phone calls are taken and queries are dealt with in a timely effective manner.&middot; Manage mail and deliveries and notify/handover to tenants (where applicable).&middot; Manage all incoming email within domain.&middot; Maintain both soft and hard filing systems, ensuring consistency and support management team where required.&middot; Coordinate social calendar events and related activities.&middot; Any other duties/responsibilities as assigned from time to time based on the relevant business requirements.Skills&middot; Positive phone demeanor and superior written and verbal communication skills are essential.&middot; Must have a service oriented mindset and be capable of making every tenant/guest feel valued.&middot; Exemplify strong organizational skills and attention to detail.&middot; Possess a positive attitude and be willing to work as part of a team.&middot; Ability to demonstrate professionalism, discretion and confidentiality at all times.Language (s):- English (Fluent)Specialized Training/ Knowledge Required&middot; Competent working knowledge with Microsoft Office suite, including Word, Outlook and Excel.&middot; Knowledge of basic office equipment, including printers, scanners, copiers, etc.Education &amp; Qualifications&middot; A qualification in customer service or business administration will be an advantageExperience&middot; Minimum of 5+ Years of previous customer service experience.&middot; Office administration experience in filing and compiling reports.Job Types: Full-time, PermanentExperience:<ul><li>Residential Concierge: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Concierge

Noir KSA

&gt;&gt;&gt; PLEASE DO NOT APPLY IF YOU ARE NOT WILLING TO RELOCATE* TO RIYADH, SAUDI ARABIA &lt;&lt;&lt;*Documentation and relocation arrangement will be done by our companyJob Title: Receptionist / HostessSalary: QAR 3,000 - QAR 4,000 (Based on knowledge and experience) PLUS company provided shared accommodation, to and from work transportation, and 1 duty mealPlace of Work: Riyadh, Saudi ArabiaJob Summary: The Female Receptionist / Hostess is the elegant ambassador and focal point of our luxury cafe. This role is paramount in creating a sophisticated first impression by managing the guest experience from arrival to departure. The ideal candidate will seamlessly handle reservations, control the dining flow, and maintain the impeccable standards of service and presentation expected in Riyadh's premium hospitality sector.Responsibilities:<ul><li>Offer an exceptionally warm, elegant, and professional welcome and farewell to all guests, managing the initial impression of the cafe.</li><li>Efficiently manage the cafe's table reservations and digital waitlist system to optimize seating and minimize guest waiting times.</li><li>Answer all guest inquiries with polished professional etiquette, accurately handling booking inquiries and special requests.</li><li>Maintain an immaculate and well-organized appearance of the reception area, entrance, and waiting lounge at all times.</li><li>Control the seating flow of the dining area, ensuring an even distribution of tables among the service staff.</li><li>Proactively identify and address basic guest concerns related to seating or reservations, maintaining composure under pressure.</li><li>Act as a knowledgeable brand and menu ambassador, providing accurate information on promotions, specials, and retail items.</li><li>Assist the management team with light administrative duties, including preparing daily reservation sheets and filing guest correspondence.</li><li>Ensure a consistent, impeccable standard of personal grooming and professional presentation that aligns with the luxury brand image.</li><li>Communicate effectively with the Host and Service teams regarding VIP arrivals, large groups, or special occasions to ensure seamless service.</li></ul>Requirements:<ul><li>A minimum of 1 year experience in a high-profile customer-facing role, such as a Hostess, Customer Service, Receptionist, or in luxury retail/hotel front office. Must possess an impeccable, elegant presentation and professional demeanor.</li><li>Exceptional interpersonal and communication skills with polished telephone and email etiquette. Proficiency in managing digital reservation systems and multi-tasking in a fast-paced environment is essential.</li><li>Fluency in English is mandatory for serving the diverse international clientele. Proficiency in Arabic is highly preferred and will be viewed as a significant asset for local guest interaction.</li></ul>Job Type: Full-timePay: QAR3,000.00 - QAR4,000.00 per monthApplication Question(s):<ul><li>In which country are you currently located?</li><li>Which country are you from? (Nationality)</li><li>What is your age now? / How old are you?</li><li>What is your height? / How tall are you?</li><li>If selected for this role, are you willing to be assigned to Riyadh, Saudi Arabia? Yes or No?</li><li>If selected for this role, after how many days can you join our company?</li><li>NOTICE: The salary for this role is from QAR 3,000 to QAR 4,000 (based on knowledge and experience) plus SHARED accommodation, transportation, and 1 duty meal. Proceed if you accept.</li></ul>Work Location: In person

HOSTESS / RECEPTIONIST (For a cafe in Riyadh, KSA)

Royal Cup Speciality Coffee

Responsibilities:<ul><li>Customer Service Excellence:</li><li>Greet and assist customers in a friendly and welcoming manner.</li><li>Take orders with precision, ensuring accuracy and efficiency.</li><li>Provide information on menu items, specials, and promotions.</li><li>Order Processing and Cash Handling:</li><li>Process customer orders accurately and efficiently using the POS system.</li><li>Handle cash transactions and provide correct change.</li><li>Ensure the cash register is balanced at the end of each shift.</li><li>Maintaining Cleanliness and Organization:</li><li>Keep the dining area, counter, and workstations clean and organized.</li><li>Assist with clearing tables and maintaining a tidy environment.</li><li>Team Collaboration:</li><li>Work collaboratively with kitchen and other staff to ensure smooth service.</li><li>Communicate effectively to fulfill customer orders promptly.</li><li>Upselling and Menu Knowledge:</li><li>Upsell additional items to enhance the customer experience.</li><li>Stay informed about menu offerings and provide recommendations to customers.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Primary (Required)</li></ul>Experience:<ul><li>Waiters/Waitresses: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>Work Location: In person

Waitress and Cashier

Ramaco Trading & Contracting

<ul><li>Male 24-30 years old.</li><li>Pleasing personality</li><li>Excellent knowledge in customer service</li><li>Knowledge of telephone etiquette</li><li>Knowledge in the use of MS Office Application</li><li>Provide office and clerical services for existing tenants, potential tenants and visitors.</li><li>Provide office administrative support services for the tenants and the department.</li><li>Attend to the inquiries or concerns of the visitors and escalate the concerns to the concerned person in-charge.</li></ul>Job Type: Full-time

Property Receptionist

The Blue Group

Should be bilingual, male candidates are preferred.The Call Center Agent is responsible for providing the highest level of customer service to TBG customers by handling incoming customer queries to the best of their abilities.Participate in implementing the policies and procedures applicable to the role and process.*Handle customers&rsquo; enquiries and complaints activities in a timely manner in line with the TBG objectives.*Documenting by logging cases and service requests all the relevant customer interactions in the CRM software.*Follow up on customers&rsquo; requests via email or call wherever applicable to ensure maximum level of customer satisfaction.*Communicate the latest prometons and offers, policy updates, product information to our customers.*Handle complicated issues patiently and if required, raise an alert to the supervisor in case of potential escalation.*Attend product training and calibration sessions and key selling points of new arrivals and or campaign launches.*Any other duties as directed by the supervisor, keeping in line with the employee skills and experience.Required:*Minimum 2 year of call center experience*Excellent communication skills*High level of patience in dealing with a variety of individuals*Passionate about meeting targets with a determination and energy that drives measurable results.*Microsoft Office Tools (Word, Excel, PowerPoint, etc)Job Type: Full-timeApplication Question(s):<ul><li>Do you have a valid QID?</li><li>Please mention your salary expectations.</li><li>Availability to join</li></ul>Work Location: In person

Call Center Agent

PH Hospitality

Job Description: We are looking for a presentable and customer-oriented Sales Lady to join our gift shop/luxury retail team. The candidate will be responsible for delivering excellent customer service and promoting high-quality products in a professional and elegant manner.Key Responsibilities:<ul><li>Assist customers in selecting products and provide product recommendations</li><li>Deliver exceptional customer service and ensure a pleasant shopping experience</li><li>Handle sales transactions accurately using POS systems</li><li>Maintain visual merchandising and store presentation standards</li><li>Keep the store clean, organized, and well-stocked</li><li>Achieve sales targets and promote featured products</li><li>Handle customer inquiries and provide after-sales support</li></ul>Requirements:<ul><li>Previous experience in retail, preferably in gift shops or luxury brands</li><li>Excellent communication and customer service skills</li><li>Well-groomed, presentable, and professional appearance</li><li>Strong sales and interpersonal skills</li><li>Ability to work in a fast-paced retail environment</li><li>Basic knowledge of English (additional languages are a plus)</li></ul>Pay: QAR2,600.00 - QAR2,800.00 per monthWork Location: In person

Freelance Sales Lady

Explore 418+ Customer service representative in Doha this April. Find roles across top companies and apply now to boost your career.