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guest experience expert (service express agent)

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customer service representative

MS Properties

<p><b>Job Title:</b> Customer Service Representative (Bilingual &ndash; Arabic &amp; English)<br/><b>Location:</b> Lusail<br/><b>Job Type:</b> Full-Time<br/><b>Industry:</b> Real Estate</p><p><b>Job description:</b><br/>We are seeking a motivated and friendly Customer Service Representative to join our growing team. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to handle a variety of customer inquiries and concerns professionally.</p><p><b>Responsibilities:</b></p><ul><li>Handle inbound and outbound communications in a timely and professional manner</li><li>Provide product/service information, resolve inquiries, and address concerns</li><li>Maintain accurate customer records and update account information as needed</li></ul><p><b>Qualifications/Requirements:</b></p><ul><li>Female only</li><li>Proficiency in both Arabic and English</li><li>Must have previous customer service call center or indoor sales experience preferred</li><li>Excellent communication, negotiation and problem-solving skills</li><li>Strong attention to detail and ability to multitask</li><li>Proficiency with MS Office Suite or CRM software</li><li>Positive, patient, and professional demeanor</li></ul><p>If interested, kindly send your CV to office@ms-properties.com</p><p>Job Type: Full-time</p>

Customer Service Representative

Vigor Cafe

<p><b>Job Overview</b><br/>We are seeking a motivated and dynamic Sales Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, driving sales, and ensuring a positive shopping experience for our customers. This role requires strong communication skills and the ability to effectively engage with customers to meet their needs and promote our products.</p><p><b>Responsibilities</b></p><ul><li>Greet customers warmly and assist them in finding products that meet their needs.</li><li>Operate cash register efficiently, processing transactions accurately and handling cash responsibly.</li><li>Maintain an organized and stocked sales floor, ensuring products are displayed attractively.</li><li>Engage in upselling techniques to enhance the customer experience and increase sales.</li><li>Provide knowledgeable answers to customer inquiries regarding products and services.</li><li>Supervise and train new staff members on sales techniques and customer service best practices.</li><li>Utilize basic math skills for accurate pricing, discounts, and cash handling.</li><li>Demonstrate excellent phone etiquette when responding to customer calls or inquiries.</li></ul><p><b>Qualifications</b></p><ul><li>Previous experience in retail sales or customer service is preferred.</li><li>Strong communication skills with the ability to connect with customers effectively.</li><li>Familiarity with cash register operations and basic math skills is essential.</li><li>Experience in upselling and stock management is a plus.</li><li>Ability to supervise team members and foster a collaborative work environment.</li><li>A positive attitude, strong work ethic, and willingness to learn are highly valued traits.</li></ul><p>Join us as a Sales Representative where you can make a difference by providing outstanding service while contributing to our team's success!</p><p>Driving License Mandatory</p><p>Job Type: Full-time</p><p>Pay: QAR3,500.00 - QAR4,500.00 per month</p>

Sales Representative (Experience Tint, PPF and Car Wash)

Sivas Trading

<p><b>Job Description: Customer Service &amp; Online Sales Representative</b></p><p>Location: Qatar</p><p>Job Type: Full-time</p><p>Job Summary</p><p>We are seeking a proactive and customer-focused Customer Service &amp; Online Sales Representative to manage customer inquiries, handle online sales, and ensure excellent service across all channels. The role requires strong communication skills, attention to detail, and the ability to manage online platforms to maximize sales and customer satisfaction.</p><p>Key Responsibilities</p><p>&middot; Respond to customer inquiries through phone, email, WhatsApp, and social media channels.</p><p>&middot; Manage online sales platforms (e.g., company website, Instagram, marketplaces) including product listings, pricing, and availability.</p><p>&middot; Process online orders, follow up on deliveries, and ensure customer satisfaction.</p><p>&middot; Handle customer complaints and resolve issues in a professional and timely manner.</p><p>&middot; Provide product information, promotions, and sales support to customers.</p><p>&middot; Work closely with the marketing and sales team to align online campaigns and customer engagement.</p><p>&middot; Maintain accurate records of customer interactions and transactions.</p><p>&middot; Identify opportunities to improve customer experience and increase online sales.</p><p>Requirements</p><p>&middot; Bachelor&rsquo;s degree in Business, Marketing, or a related field (or equivalent experience).</p><p>&middot; Previous experience in customer service or online sales.</p><p>&middot; Fluency in Arabic and English (spoken and written) is required.</p><p>&middot; Strong communication and interpersonal skills.</p><p>&middot; Proficiency in MS Office and familiarity with online sales platforms.</p><p>&middot; Ability to multitask and work under pressure.</p><p>&middot; Customer-oriented with problem-solving skills.</p><p>Preferred Qualifications</p><p>&middot; Experience with CRM systems or e-commerce platforms.</p><p>&middot; Knowledge of social media sales strategies.</p><p>&middot; Previous experience in retail customer service.</p><p>Job Type: Full-time</p>

Job Description: Customer Service & Online Sales Representative

Alfardan Group

<div><p>Job Description</p><br>
<p></p><div><div><br>
Job Summary:<br>
We are looking for a Female Receptionist who is fluent in Arabic to join our team and be the first point of contact for our organization. The ideal candidate will be responsible for managing our front desk and providing excellent customer service to all visitors.<br>
<br>
Job Responsibility:<br>
<ul><li>Greet and welcome guests as soon as they arrive at the office</li><li>Direct visitors to the appropriate person or department</li><li>Answer, screen, and forward incoming phone calls</li><li>Ensure reception area is tidy and presentable, with all necessary stationery and material</li><li>Provide basic and accurate information in-person and via phone/email</li></ul><br>
Candidate Requirements:<br>
<ul><li>Proven work experience as a Receptionist, Front Office Representative, or similar role</li><li>Proficiency in Arabic is a must</li><li>Excellent communication and interpersonal skills</li><li>Customer service-oriented with a positive attitude</li><li>Ability to manage multiple tasks efficiently</li><li>Familiarity with office equipment (e.g. printers, scanners) and knowledge of MS Office applications</li></ul></div></div><p></p>
<p>Skills</p><br>
<p></p><div><div><br>
Skills:<br>
<ul><li>Excellent communication skills</li><li>Strong interpersonal abilities</li><li>Proficiency in using office equipment and software</li><li>Exceptional organizational skills</li><li>Ability to multitask and prioritize</li><li>Attention to detail</li><li>Customer service orientation</li><li>Professional and courteous demeanor</li><li>Ability to work well under pressure</li><li>Time management skills</li></ul></div></div></div><p></p>
<br><div></div><div><div><p>Job Details</p>
<div><div>Job Location</div>
<div>Doha, Qatar</div>
</div><div><div>Company Industry</div>
<div>Automotive Dealership &amp; Distributor</div>
</div><div><div>Company Type</div>
<div>Employer (Private Sector)</div>
</div><div><div>Job Role</div>
<div>Administration</div>
</div><div><div>Employment Status</div>
<div>Full time</div>
</div><div><div>Employment Type</div>
<div>Employee</div>
</div></div><div><p>Preferred Candidate</p>
<div><div>Career Level</div>
<div>Entry Level</div>
</div><div><div>Years of Experience</div>
<div>Min: 2 Max: 3</div>
</div><div><div>Gender</div>
<div>Female</div>
</div><div><div>Degree</div>
<div>Bachelor's degree</div></div></div></div>

Receptionist

ECCO Gulf Majorel Qatar

<div><b>Required Profile</b>
<p>
We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications:</p>
<ul>
<li>Previous experience in a call center or customer service role, preferably in the banking industry.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong problem-solving abilities and attention to detail.</li>
<li>Ability to work under pressure and handle challenging situations calmly.</li>
<li>Proficiency in using computer systems and software applications.</li>
<li>Fluency in English; knowledge of Arabic is a plus.</li>
</ul><b>Job Description</b>
<p>
Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include:</p>
<ul>
<li>Handling inbound and outbound calls related to banking inquiries and services.</li>
<li>Providing accurate information and solutions to customer queries.</li>
<li>Maintaining customer records by updating account information.</li>
<li>Resolving customer complaints efficiently and effectively.</li>
<li>Collaborating with team members to improve customer service processes.</li>
<li>Adhering to all company policies and procedures.</li>
</ul><b>Offer</b>
<p>
ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes:</p>
<ul>
<li>Competitive salary and performance-based incentives.</li>
<li>Comprehensive health insurance coverage.</li>
<li>Paid time off and holiday benefits.</li>
<li>Continuous training and professional development opportunities.</li>
<li>Supportive and collaborative team culture.</li>
<li>Employee wellness programs.</li>
</ul>
<p>Join us and be part of a team that values excellence and customer satisfaction.</p></div>

Call Center Agent - Banking

Qatar National Bank

<div>Job Purpose Summary<p><br>
The incumbent will be primarily responsible for conducting business over the telephone and utilize advanced contact technology to provide utmost customer service.</p>
Essential Duties &amp; Responsibilities by Dimensions<p><b><br>
A. Shareholder &amp; Financial:</b></p><ul><li>Achieve Key Performance Indicators (KPIs) like average time taken to answer calls, average time taken to resolve queries/ process, number of call requests attended to in a day and etc. for the entire Customer Care Center.</li><li>Implements KPI's and best practices for Senior Associate, Customer Care Call Center</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Ensure that customer queries/ requests are attended to immediately without any loss of time and opportunity.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Responsible for responding to incoming client calls in accordance with quality and customer service standards.</li><li>Ensure that customers are provided with complete and accurate product information and thorough buying advice.</li><li>Follow Data Protection (KYC).</li><li>Acquire training to gain service and product knowledge on; accounts, loans, cards,, branch working hours/locations; ATM locations etc. and be able to conscientiously carry out Customer Care Call Center duties.</li><li>Protect the positive image of the Group through professional phone interaction.</li><li>Deal with all customer requests/ complaints in a professional way to bring about a positive outcome.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Adhere to the Group's data protection policies/ procedures at all times</li></ul><p></p><p><b>
D. Learning &amp; Knowledge:</b></p><ul><li>Possess a good knowledge of the entire banking products provided through the customer care call center and related risks together with a working knowledge of Customer Care Call Center operations and control.</li><li>Actively participate in staff meetings for performance assessment and guidance and discuss and resolve concerns/ issues, if any.</li><li>Identify related areas for professional development of self.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul>
Education and Experience Requirements<ul><li><br>
Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>At least 2 years of relevant experience, preferably within a highly rated international bank.</li></ul><p></p>
Required Special Skills<ul><li><br>
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.</li><li>Ability to make decisions and follow through with initiatives.</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div><p></p>

Senior Associate Customer Care Call Center (Qatarization)

MTS Globe

<div><p>Company: <b>DESERT GATE TOURISM - QATAR</b></p>
<p>
An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.</p>
<p>
With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.</p>
<p><b>
Desert Gate</b> is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions, and superior in-resort service levels.</p>
<p>
</p><p>Main Task and Responsibilities:</p>
<p><b>
HOTEL REPRESENTATIVE
</b></p><div>1. Welcome Guests at the Airport:<br>
<ul><li>Meet and greet guests upon arrival, ensuring a warm and professional first impression.</li><li>Assist with luggage coordination and provide guests with an overview of their itinerary.</li><li>Escort guests to their transportation, ensuring a seamless transition from the airport to their hotel or excursion.</li></ul></div>
<div>
2. Assist with Check-in:<br>
<ul><li>Liaise with hotel reception staff to facilitate smooth and expedited check-in for guests.</li><li>Ensure guests receive all necessary hotel and excursion information, including key cards, welcome packs, and itinerary details.</li><li>Address any immediate guest concerns, such as room preferences, special requests, or dietary needs.</li></ul></div>
<div>
3. Handle Guest Questions and Queries Swiftly and Effectively:<br>
<ul><li>Act as the first point of contact for guest inquiries, providing accurate information on services, excursions, and local attractions.</li><li>Offer assistance with bookings, special arrangements, or additional requests.</li><li>Maintain a helpful and resourceful approach, ensuring guests feel valued and well-informed.</li></ul></div>
<div>
4. Updating Reports on the CRM:<br>
<ul><li>Accurately input and update guest information, including arrivals, departures, and feedback, in the CRM system.</li><li>Maintain records of guest preferences, issues raised, and any special accommodations made.</li><li>Ensure real-time updates on guest activities, excursion bookings, and complaints for seamless coordination with the operations team.</li></ul></div>
<div>
5. Handling Payment Collections for Excursions:<br>
<ul><li>Process payments for tours, activities, and excursions, ensuring accuracy and compliance with company policies.</li><li>Issue receipts and provide guests with booking confirmations.</li><li>Handle cash and card transactions securely, following financial and reconciliation procedures.</li></ul></div>
<div>
6. Managing Any Complaints in a Constructive Manner:<br>
<ul><li>Listen to guest concerns with empathy and professionalism, ensuring prompt resolution.</li><li>Take appropriate action to address complaints, escalating unresolved issues to management if necessary.</li><li>Follow up with guests to ensure satisfaction and maintain a positive brand reputation.</li></ul></div>
<p><b>
TOUR GUIDE</b></p>
<div>
1. Guiding Groups for Tours of QATAR Attractions:<br>
<ul><li>Lead groups on guided tours to key landmarks, attractions, and cultural sites in the QATAR.</li><li>Ensure all guests remain engaged, safe, and comfortable throughout the tour.</li><li>Manage group dynamics, ensuring smooth transitions between locations and adherence to schedules.</li></ul></div>
<div>
2. Providing Expert Local Knowledge:<br>
<ul><li>Deliver engaging and informative commentary on the history, culture, and significance of QATAR attractions.</li><li>Stay updated on new attractions, events, and tourism developments to provide the latest insights.</li><li>Answer guest questions accurately and confidently, adapting explanations to suit different audience interests and cultural backgrounds.</li></ul></div>
<div>
3. Ensuring Safety and Compliance During Tours:<br>
<ul><li>Monitor guest safety and provide clear instructions regarding local laws, customs, and site-specific regulations.</li><li>Handle emergency situations calmly and efficiently, following company safety protocols.</li><li>Conduct risk assessments for tours and ensure all activities comply with safety guidelines.</li></ul></div>
<div>
4. Creating a Memorable Experience for Guests:<br>
<ul><li>Engage with guests in a friendly and professional manner, making the tour experience enjoyable and interactive.</li><li>Incorporate storytelling and fun facts to enhance guest interest and understanding.</li><li>Offer personalized recommendations for additional experiences based on guest preferences.</li></ul></div>
<div>
5. Supporting Sales and Promotions:<br>
<ul><li>Promote optional excursions, packages, and upgrades to enhance guest experiences.</li><li>Encourage guests to provide feedback, reviews, and referrals to improve service offerings.</li><li>Collaborate with sales and marketing teams to share insights on guest preferences and trending activities.</li></ul></div>
<div>
6. Coordinating with Drivers and Vendors:<br>
<ul><li>Work closely with transport providers to ensure timely pickups, drop-offs, and smooth logistics.</li><li>Liaise with attraction operators, restaurant partners, and other vendors to ensure seamless service delivery.</li><li>Resolve any scheduling or operational issues that may arise during tours.</li></ul></div></div><p></p>
<br>
<div><p><b>EDUCATION &amp; PROFESSIONAL QUALIFICATION</b></p>
<ul><li>High school diploma or equivalent; additional training in tourism or hospitality is a plus.</li><li>Valid QATAR Tour Guide License would be an advantage</li><li>Valid QATAR driving license (or an international driving license that can be converted to a QATAR driving license under the RTA scheme)</li></ul>
<p><b>
EXPERIENCE &amp; SKILLS
</b></p><div>- Industry Experience - experience in customer service roles in the tourism and hospitality sectors. Experience of guiding tours and groups is preferred but not essential<br>
- Communication - excellent verbal and written communication skills with a focus on excellent customer service.
<br>
<ul><li>Languages: Fluent in English &amp; Romanian with excellent verbal and written communication.</li></ul>
- Problem-Solving Skills - demonstrated experience of resolving customer queries and handling conflicts and complaints in a constructive manner.<br>
<ul><li>Specialist Knowledge &ndash; an in-depth knowledge of the QATAR tourist attractions and products is preferred but not essential</li><li>Sales &ndash; sales focus</li><li>Efficient in handling payments, updating CRM reports, and ensuring seamless check-in processes.</li></ul></div></div><p></p>

Hotel Representative and Tour Guide - Romanian Market - Qatar

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