arabic sales consultant – pro services (females only)

customer success engineer

f&b service manager

arabic sales consultant – pro services (females only) Jobs in Doha

associate - customer compliance Jobs in Doha

associate - customer compliance

call center & customer relations officer Jobs in Doha

call center & customer relations officer

customer service representative

Re-Lyticx

<div>
 <p>
  Remote Customer Service Representative&nbsp;
 </p>
 <p>
  Work Mode: Remote
 </p>
 <p>
  Region: EU, MENA, Southeast Asia&nbsp;
 </p>
 <p>
  Join our customer-focused organization as a Remote Customer Service Representative, delivering exceptional support experiences to our diverse customer base from the comfort of your home office. This position offers stability, growth potential, and the satisfaction of helping customers daily.&nbsp;
 </p>
 <p>
  Job Responsibilities:&nbsp;
 </p>
 <p>
  Respond to customer inquiries via phone, email, and chat channels, providing accurate information about products and services, troubleshoot technical issues and guide customers through solutions, process orders, returns, and exchanges efficiently, maintain detailed records of customer interactions in CRM systems, escalate complex issues to appropriate departments, follow up on open cases to ensure&nbsp;
 </p>
 <p>
  resolution, identify opportunities to enhance customer satisfaction, educate customers on product features and best practices, handle complaints with empathy and professionalism, meet quality and productivity standards, participate in ongoing training and coaching sessions, collaborate with team members through virtual platforms, stay updated on product changes and company policies, contribute feedback for service improvements, and represent the company brand positively in all interactions. Your communication skills and customer-centric approach will directly impact customer loyalty and business success.&nbsp;
 </p>
 <p>
  Required Qualifications:&nbsp;
 </p>
 <p>
  Excellent verbal and written English communication, prior customer service or call center experience preferred, strong active listening and empathy skills, ability to remain calm under pressure, technical aptitude for learning software systems, typing proficiency for efficient documentation, problem-solving mindset, patience and positive attitude, reliable and punctual work ethic, adaptability to policy changes, and commitment to quality service delivery. Multilingual abilities are highly valued for our international customer base.&nbsp;
 </p>
 <p>
  Technical Setup:&nbsp;
 </p>
 <p>
  Quiet, distraction-free workspace, reliable high-speed internet connection minimum 25 Mbps, computer meeting system requirements, headset with noise cancellation, backup power source recommended, and willingness to use company-provided security software. Technical specifications and equipment stipends may be provided.&nbsp;
 </p>
 <p>
  Benefits Package:&nbsp;
 </p>
 <p>
  Competitive hourly wage or salary, performance incentives and bonuses, comprehensive training program, career advancement opportunities, flexible scheduling options, paid time off, employee discounts, supportive team environment, regular feedback and coaching, and recognition programs. We invest in our employees' success and wellbeing.
 </p>
 <p>
  customer service, remote representative, call center, customer support, inquiry resolution, technical troubleshooting, CRM documentation, multichannel support, complaint handling, customer satisfaction, quality standards, communication skills, empathy training, problem resolution, product knowledge, team collaboration, performance metrics, career growth, work from home, customer loyalty
 </p>
 <p>
  &nbsp;
 </p>
</div>


Remote Customer Service Representative

BPO PLUS

<p>We are seeking a female Call Center Representative with a minimum of 1 year of relevant experience to join our team. The ideal candidate must be fluent in English, have excellent communication skills, and be comfortable handling customer inquiries in a professional manner.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle inbound and outbound calls in a timely and professional manner</li><li>Respond to customer inquiries and provide accurate information about products and services</li><li>Resolve customer complaints efficiently and escalate issues when necessary</li><li>Maintain accurate records of customer interactions in the system</li><li>Follow up with customers to ensure issue resolution and customer satisfaction</li><li>Meet individual and team performance targets</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 1 year of experience in a call center or customer service role</li><li>Fluency in English (spoken and written)</li><li>Strong communication and interpersonal skills</li><li>Good problem-solving abilities</li><li>Basic computer skills and familiarity with CRM systems</li><li>Ability to work under pressure and handle multiple tasks</li></ul><p><b>Preferred Skills:</b></p><ul><li>Experience in a similar industry</li><li>Strong customer service orientation</li></ul><p>Job Type: Full-time</p><p>Pay: QAR4,000.00 per month</p>

Call Center Representative (Female only)

Raw Middle East

<p>Seeking an experienced Client Service Representative to manage key accounts and drive telesales while ensuring smooth order processing and customer satisfaction.</p><p>Responsibilities:</p><p>*Manage client accounts and conduct telesales</p><p>*Handle quotations, pricing, and order processing</p><p>*Coordinate with sales, production, warehouse, and logistics</p><p>*Support marketing materials (menus, posters)</p><p>*Follow up on payments and prepare reports</p><p>*Actively generate sales through outbound and inbound calls</p><p>*Promote products, offers, and new launches to existing and potential clients</p><p>Requirements:</p><p>2&ndash;3+ years&rsquo; experience in client servicing/telesales</p><p>ERP &amp; MS Excel knowledge</p><p>Strong communication skills; English required (Arabic a plus)</p><p><b>Female only applicants</b></p><p>Job Type: Full-time</p><p>Pay: QAR3,500.00 - QAR4,500.00 per month</p>

Client Services

Al-Futtaim

<div>
 <strong>
  Job Requisition ID:
 </strong>
 176430
 <br/>
 <br/>
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 <br/>
 <br/>
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 <br/>
 <br/>
 <strong>
  Overview Of The Role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The Customer Service Associate plays a crucial role in delivering exceptional service to customers while maintaining the store's visual and inventory standards. Responsible for handling customer inquiries and complaints, this role ensures the sales floor is inviting and products are readily available. Key interactions include operating the cash register and utilizing effective sales strategies such as upselling and cross-selling.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Do:
  <br/>
  <br/>
 </strong>
 Customer Service &amp; Complaint Handling
 <br/>
 <br/>
 <ul>
  <li>
   Engage with customers to provide a high level of service and assist with their needs.
  </li>
  <li>
   Address basic customer complaints and escalate issues as needed.
   <br/>
   <br/>
  </li>
 </ul>
 Visual Merchandising &amp; Store Maintenance
 <br/>
 <br/>
 <ul>
  <li>
   Ensure that the store is well-organized and adheres to company visual merchandising standards.
  </li>
  <li>
   Regularly clean and maintain the sales floor to create an inviting shopping environment.
   <br/>
   <br/>
  </li>
 </ul>
 Stock Management &amp; Inventory
 <br/>
 <br/>
 <ul>
  <li>
   Actively participate in receiving new shipments and restocking the store.
  </li>
  <li>
   Help manage inventory and ensure the store is fully stocked.
   <br/>
   <br/>
  </li>
 </ul>
 Sales Support (Upselling &amp; Cross-selling)
 <br/>
 <br/>
 <ul>
  <li>
   Recommend products to customers based on their needs, focusing on upselling and cross-selling.
  </li>
  <li>
   Stay updated on product information to make informed recommendations.
   <br/>
   <br/>
  </li>
 </ul>
 Cash Register Operation
 <br/>
 <br/>
 <ul>
  <li>
   Operate the cash register, process transactions, and follow company policies for handling payments.
  </li>
  <li>
   Ensure accurate cash handling and maintain a clean and organized checkout area.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills To Be Successful:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Exceptional customer service skills to address inquiries and resolve complaints.
  </li>
  <li>
   Strong verbal communication and interpersonal skills for effective customer interaction.
  </li>
  <li>
   Detail-oriented with the ability to maintain high standards in visual merchandising and store upkeep.
  </li>
  <li>
   Sales skills, including upselling and cross-selling, to enhance customer experience and sales performance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Qualifies You For The Role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous experience in customer-facing roles, particularly focusing on providing excellent service.
  </li>
  <li>
   Strong verbal communication and interpersonal skills to effectively interact with customers.
  </li>
  <li>
   Proficiency in maintaining high store standards regarding product organization and cleanliness.
  </li>
  <li>
   Experience in operating cash registers and following cash handling procedures.
  </li>
  <li>
   Strong ability to work well within a team to achieve store goals.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Al-Futtaim Retail
  <br/>
  <br/>
 </strong>
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 <br/>
 <br/>
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
</div>


Sales Executive/ Customer Service Associate | Retail | M&S | Qatar

QNB Group

<div>
 <strong>
  About QNB
  <br/>
  <br/>
 </strong>
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 <br/>
 <br/>
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 <br/>
 <br/>
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 <br/>
 <br/>
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 <br/>
 <br/>
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 The incumbent is responsible for development and integration of all QNB Financial Services (QNBFS) Customer Service delivery channels including Call Centre and Customer Service Help Desk. This includes overseeing the creation, management and development of the Company&rsquo;s Website, Online trading portal, Mobile applications, Notification messages and all customer-facing applications. The Assistant Manager will be responsible to ensure all branding plans / materials, and advertisements are up to QNBFS / QNB branding guidelines. In addition, the role will encompass oversight in leading, training and development of a team of customer service executives and call center dealers in providing efficient and quality service to customers while adhering to defined policies and procedures by QNB, QNBFS, the exchanges and regulators.
 <br/>
 <br/>
 Main Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Shareholder &amp; Financial:
  </li>
  <li>
   Creating of Key Performance Indicators (KPIs) for the customer service / Call Centre performance monitoring and quality measurement purposes.
  </li>
  <li>
   Ensure that Customer Service and Call Centre staffs achieve performance objectives with the aim of contributing to volume, revenue, and profit.
  </li>
  <li>
   Provide input in related budgets to facilitate the delivery and execution of the company budget and strategy.
  </li>
  <li>
   Actively evaluate and ensure applying security and compliance requirements in the company&rsquo;s service delivery channel in consultation with information security and IT to minimize or eliminate opportunity for fraud and defalcation.
  </li>
  <li>
   Implements KPI&rsquo;s and best practices for Assistant Manager Customer Service.
  </li>
  <li>
   Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
  </li>
  <li>
   Act within the limits of the powers delegated to the incumbent.
  </li>
  <li>
   Customer (Internal &amp; External):
  </li>
  <li>
   Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs.
  </li>
  <li>
   Maintain regular contact with QNBFS Business Heads, Managers and leaders to ensure full integration and fit of Branding &amp; Advertising goals and objectives with Business goals and objectives.
  </li>
  <li>
   Provide cross-sell leads to sales teams and ensure timely follow-up to ensure conversion.
  </li>
  <li>
   Monitor service quality indicators, and take corrective measures to ensure highest level of customer satisfaction and ensures all problems/complaints/queries handled quickly, efficiently and tactfully.
  </li>
  <li>
   Responsible for adhering to Group Communication guidelines in the look and feel of each delivery channel and customer segment.
  </li>
  <li>
   Timely resolution of escalated customer complaints
  </li>
  <li>
   To assist customers in all their queries on QNBFS&rsquo; product and seek solution to their requests.
  </li>
  <li>
   Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
  </li>
  <li>
   Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
  </li>
  <li>
   Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
  </li>
  <li>
   Increase customer satisfaction by developing, motivating and mentoring the Customer Service and Call Centre staff to achieve desired levels of quality, customer service and productivity.
  </li>
  <li>
   Actively evaluate / ensure security and compliance requirements are built into every self-service delivery channel in consultation with information security and IT to minimize or eliminate opportunity for fraud and defalcation.
  </li>
  <li>
   Use ongoing market research to develop service delivery channels that attract new customers to company and retain existing customers.
  </li>
  <li>
   Continuously revisit services delivery channels in order to identify emerging customer service opportunities and provide workable solutions.
  </li>
  <li>
   Promote the utilization of delivery channels to the company customers through marketing activities.
  </li>
  <li>
   Responsible for establishing and monitoring service level agreements with internal and external service providers to ensure high availability of every service channel that exceeds customer expectations.
  </li>
  <li>
   Works closely with Heads of Departments and segments to develop distribution via multi channels to support segment strategies.
  </li>
  <li>
   Internal (Processes, Products, Regulatory):
  </li>
  <li>
   Maintain customer services area files, database, records, registers and logs under control.
  </li>
  <li>
   Lead and direct the daily activities for Customer Service and Call centre unit including, but not limited to; Checking customers&rsquo; applications for different types of products and services:
  </li>
  <li>
   Conducting the beginning of day testing activity for all customer facing applications (Borsat, Wasata, QNBFS Trade, QNBFS Mobile Trading Application, QNBFS Trade Pro and all order status)
  </li>
  <li>
   Managing all the IPOs that take place in Qatar Stock Exchange and be the QNBFS representative with all QNB stakeholders for any new IPOs.
  </li>
  <li>
   Authorizing customers&rsquo; requests,
  </li>
  <li>
   Authorizing the daily work of the customer services staff,
  </li>
  <li>
   Following up suspended accounts especially active / inactive accounts with expired documents who still have cash or / and shares.
  </li>
  <li>
   Ensure implementation of all audit recommendations and minimize occurrence of any deviations during audit checks
  </li>
  <li>
   Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by QNBFS.
  </li>
  <li>
   Preparing management reports such as monthly / weekly clients turn over.
  </li>
  <li>
   Ensure that the team is adequately trained with correct service and product knowledge to enable them to carry out their Customer Service and Call Centre duties.
  </li>
  <li>
   Drive a level of excellence through the team that ensures a "world class" customer experience for every point of contact.
  </li>
  <li>
   Ensure implementation of Group&rsquo;s guidelines and recommend improvements to the same.
  </li>
  <li>
   Forecast volumes of customer interactions and work force requirements and manage effectively the staffing requirements for each task.
  </li>
  <li>
   Highlight process deficiencies where applicable, validate and provide quality inputs on process improvements based on feedback from customers.
  </li>
  <li>
   Implement UAT related to QNBFS projects.
  </li>
  <li>
   Ensure QNBFS business continuity.
  </li>
  <li>
   Continuous Improvement: [add if they have subordinates]
  </li>
  <li>
   Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
  </li>
  <li>
   Identify and encourage people to adopt practices better than the industry standard.
  </li>
  <li>
   Continuously encourage and recognize the importance of thinking out-of-the-box within the team.
  </li>
  <li>
   Encourage, solicit and reward innovative ideas even in day-to-day issues.
  </li>
  <li>
   Learning &amp; Knowledge:
  </li>
  <li>
   Provide training to the customer services team as and when needed and solve difficulties beyond their expertise.
  </li>
  <li>
   Proactively identify areas for professional development of self and undertake development activities.
  </li>
  <li>
   Seek out opportunities to remain current with all developments in professional field.
  </li>
  <li>
   Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.
  </li>
  <li>
   Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.
  </li>
  <li>
   Legal, Regulatory, and Risk Framework Responsibilities:
  </li>
  <li>
   Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
  </li>
  <li>
   Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
  </li>
  <li>
   Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
  </li>
  <li>
   Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
  </li>
  <li>
   Maintain appropriate knowledge to ensure full qualification to undertake the role.
  </li>
  <li>
   Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
  </li>
  <li>
   Attend mandatory (internal and external) seminars as instructed by the Bank.
  </li>
  <li>
   Other:
  </li>
  <li>
   Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
  </li>
  <li>
   Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
  </li>
  <li>
   Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
  </li>
  <li>
   All other ad hoc duties/activities related to QNB that management might request from time to time.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education And Experience Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
  </li>
  <li>
   At least 4 years of relevant experience, preferably within a highly rated international bank.
  </li>
  <li>
   Knowledge about Qatar Financial Markets Authority (QFMA) &amp; Qatar Exchange (QE) regulations.
  </li>
  <li>
   Highly customer-oriented.
  </li>
  <li>
   Excellent oral and written communication skills (including report writing) in English and Arabic.
  </li>
  <li>
   Good interpersonal and presentation skills.
  </li>
  <li>
   Understanding of the relevant laws, regulations, and practices.
  </li>
  <li>
   Ability to make decisions and follow through with initiatives.
  </li>
  <li>
   Personal integrity and self-management.
  </li>
  <li>
   Planning, organising, and analytical ability.
  </li>
  <li>
   Results oriented.
  </li>
  <li>
   Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.
   <br/>
   <br/>
  </li>
 </ul>
 Note: you will be required to attach the following:
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
  <li>
   Copy of Passport or QID
  </li>
  <li>
   Copy of Education Certificate
  </li>
  <li>
   Copy of Birth Certificate
  </li>
 </ul>
</div>


QNB3468 - Senior Manager - Customer Service (Qatarization)

Pfizer

<div><div><div><div>POSITION SUMMARY:</div></div><div><div>
The Senior Health Representative position is responsible for maximizing the sales of products through the different sales &amp; promotion activities within a certain geographic territory leveraging digital channels as well as F2F, to achieve set target objectives.</div></div><div><div>
His/Her promotional orientation (i.e., Rx sales targets) will be to create better customer experience.</div></div><div><div>
Tasks are performed under the general direction of the Sales Manager; however, the incumbent is fully responsible for the business and financial results of his or her geographical territory.</div></div><div></div><div><div><br>
POSITION RESPONSIBILITIES:</div></div><div><ul><li><div>
Engage on promotional science-based brand messages where Vaccine could support HCP in meeting patient need</div></li></ul></div><div><ul><li><div>
Engagement is also focused on broader range of content (e.g disease state)</div></li></ul></div><div><ul><li><div>
Acts as key POC for seamless (compliant) reactive only connection to Pfizer SMEs and resources</div></li></ul></div><div><ul><li><div>
Responsible for onboarding customers to new operating model and to new platforms (e.g., Digital Engagement Portal)</div></li></ul></div><div><ul><li><div>
Knowledgeable of customer preferences for content and channels to orchestrate an ideal customer experience through relevant content selection</div></li></ul></div><div><ul><li><div>
Visits physicians to help them manage their patient&rsquo;s disease using Pfizer products.</div></li></ul></div><div><ul><li><div>
Distributes knowledge using guidelines through product samples, marketing literature, clinical trials related to his products to help physicians and other healthcare professionals take the best decisions.</div></li></ul></div><div><ul><li><div>
Follows-up with HCP (KOL, physicians, pharmacists, or any other party having impact on the business), to gather feedback and questions regarding experience with Pfizer products.</div></li></ul></div><div><ul><li><div>
Provides approved information to HCP on Pfizer products, e.g. proper medical usage, dosage amounts and side effects.</div></li></ul></div><div><ul><li><div>
Enlists Pfizer products in the formulary of institutions</div></li></ul></div><div><ul><li><div>
Provides feedback to sales management on customer requests, responses to promotions and product access. Also update on changes in the health care system or hospital structure.</div></li></ul></div><div><ul><li><div>
Involved in the pre preparation of the marketing campaign through giving a feedback to the marketing team on what&rsquo;s the real market, customers&rsquo; needs.</div></li></ul></div></div><div><div><ul><li><div>
Follows-up on stock, consumption and ordering process specially in government sector and institutions</div></li></ul></div><div><ul><li><div>
Involved in Pfizer community awareness programs.</div></li></ul></div><div><ul><li><div>
Attends seminars and participate in setting up sales demonstration and exhibition.</div></li></ul></div><div><ul><li><div>
Organizes AV activities in his/her area.</div></li></ul></div><div><ul><li><div>
Initiates &amp; Participates in the nomination &amp; selection of the local speakers in his/her territory</div></li></ul></div><div><ul><li><div>
Reports visits and other activities using ECMS.</div></li></ul></div><div><ul><li><div>
Attends regular sales meetings with SM/CM, general meetings, and cycle meetings.</div></li></ul></div><div><ul><li><div>
Prepares short term POA restricted to his/her area and products.</div></li></ul></div><div><ul><li><div>
Presents reports according to SM/CM recommendations and market needs.</div></li></ul></div><div><ul><li><div>
Updates his/her customer list according to the targeting process by understanding customer&rsquo;s segmentations and customer insights</div></li></ul></div><div><ul><li><div>
Understands customer disease management needs</div></li></ul></div><div><ul><li><div>
Maintains and create new advocates by aligning to customer&rsquo;s priorities/needs.</div></li></ul></div><div><ul><li><div>
Stands accountable for all customers e-mails, phone calls related to business.</div></li></ul></div><div><ul><li><div>
Executes the activities ( international, regional and local conferences, workshops) done by the marketing, medical department to engage his or her customers</div></li></ul></div><div><ul><li><div>
Prepares Monthly report for sales , activities , market feedback , threats ,opportunities</div></li></ul></div><div><ul><li><div>
Participate in setting the engagement POA and play important role in its execution where applicable.</div></li></ul></div><div><ul><li><div>
Plays an important role in engaging customers via real bold partnership programs.</div></li></ul></div><div><ul><li><div>
Explores more business opportunities and expands the scope of his/her territory reach.</div></li></ul></div><div></div><div><div><br>
Additional Responsibilities:</div></div></div><div><div><ul><li><div>
Assist Health Representatives (HRs) to prepare presentations in AV activities. Attend with HRs their AV activities</div></li></ul></div><div><ul><li><div>
Attend special meetings to discuss strategies, problem solving, growth&hellip;</div></li></ul></div><div><ul><li><div>
Act as onboarding buddy or coach/counsel HRs (detailing brochures, problem solving, etc) to enhance sales delivery in assigned territory or related tasks.</div></li></ul></div><div><ul><li><div>
Assigned duties: short term general POA for all the team, gathering feedback from all the team about any emerging issues</div></li></ul></div><div></div><div><div><br>
ORGANIZATIONAL RELATIONSHIPS:</div></div><div><ul><li><div>
Reports to the Gulf Vaccine Sales Manager (Commercial)</div></li></ul></div><div><ul><li><div>
Connection to SMEs &ndash; reactive</div></li></ul></div><div><ul><li><div>
Works in close collaboration with similar job position holders across the Gulf</div></li></ul></div><div><ul><li><div>
Interacts well with:</div><ul><li><div>
Supportive departments: BT, Medical, Marketing, Finance, HR</div></li><li><div>
Opinion Leaders and Field Experts</div></li></ul></li></ul></div><div><div>
EDUCATION AND EXPERIENCE</div></div><div><ul><li><div>
GULF EXPERIENCE IS A MUST</div></li></ul></div><div><ul><li><div>
B.Sc. Pharmacy/Pharmacy Education Background</div></li></ul></div><div><ul><li><div>
Minimum 5 years of total experience in Sales department including at least 2 years&rsquo; experience as Professional Health Representative.</div></li></ul></div><div><ul><li><div>
Primary health care centers experience is an advantage</div></li></ul></div><div><ul><li><div>
Pharmaceutical Sales knowledge and experience is mandatory</div></li></ul></div><div><ul><li><div>
Fluent in English language, Arabic is an advantage</div></li></ul></div></div><div></div><div><div><div><br>
TECHNICAL SKILLS REQUIREMENTS</div></div><div><ul><li><div>
Pfizer Colleague Competencies</div></li></ul></div><div><ul><li><div>
Commit to &ldquo;One Pfizer&rdquo; and our Bold move Organization imperatives</div></li></ul></div><div><ul><li><div>
Have good written and verbal/oral communication skills</div></li></ul></div><div><ul><li><div>
Demonstrate effective interpersonal, good persuasive and negotiation skills and must be change agile and resilient.</div></li></ul></div><div><ul><li><div>
Demonstrate effective selling, presentation and strong analytical and problem solving skills</div></li></ul></div><div><ul><li><div>
MUST be Computer literate and experienced user of Microsoft Office Suite (Excel, PowerPoint, Word)</div></li></ul></div><div><ul><li><div>
MUST demonstrate Customer Facing Colleague competencies (CFC) of the future in line with:</div><ul><li><div>
Focusing on customer needs</div></li><li><div>
Managing complexity in territory/assigned area(s)</div></li><li><div>
Influence with insights</div></li><li><div>
Drive value based interactions</div></li><li><div>
Establish credibility</div></li><li><div>
Embrace data and technology adoption/use</div></li><li><div>
Navigate accounts</div></li><li><div>
Collaborate well with team and others</div></li><li><div>
Integrate patient perspective</div></li></ul></li></ul></div></div><div></div><div>
Pfizer Gulf is an equal-opportunity employer, and we are proud of our commitment to creating a diverse and inclusive candidate pool to support and empower our workforce.</div><div></div><div>
We strive to ensure that our people are heard, seen and cared for by creating an environment that fosters inclusion and inspires colleagues to speak up to promote an engaging and inclusive culture where they can thrive.</div><div></div><div>
Our diverse workforce represents the patients we serve and the communities in which we operate.</div><div></div><div>
We look forward to reviewing your application and thank you for your interest.</div><div></div>
Sales</div><div></div>

Senior Health Representative

Premium Limited Group

<p>Job Summary:</p><p>Responsible for receiving customer orders, accurately processing them, collecting payments, and organizing deliveries to ensure fast and efficient service. This role includes coordinating with the kitchen and delivery staff, tracking orders, and resolving any issues to provide an excellent customer experience.</p><p>Responsibilities:</p><ul><li>Greet customers warmly and professionally</li><li>Accurately record orders using the POS or order system</li><li>Collect payments via cash, card, or electronic payment methods</li><li>Monitor order progress and ensure timely delivery</li><li>Coordinate with the kitchen to ensure orders are prepared correctly</li><li>Assign orders efficiently to delivery drivers or staff</li><li>Quickly resolve any order or payment issues</li><li>Maintain accurate records of transactions and cash handling</li></ul><p>Requirements &amp; Skills:</p><ul><li>Minimum of 2 years of experience as a cashier, dispatcher, or in a similar role</li><li>Ability to work under pressure and manage time effectively</li><li>Excellent communication skills with customers and team members</li><li>Attention to detail in recording orders and handling payments</li><li>Initiative and problem-solving abilities</li><li>Strong organizational skills and multitasking ability</li></ul><p>Job Type: Full-time</p>

Dispatcher Cashier

Explore 802+ Customer service representative in Doha this March. Find roles across top companies and apply now to boost your career.