receptionist

sales associate

it support specialist

client services manager

sales coordinator

customer service representative

Al Fath Pro Solutions

<p><b>Job Description: Customer Service Representative</b></p><p><b>Job Title:</b> Customer Service Representative (CSR)<br/><b>Reports To:</b> Customer Support Manager<br/><b>Employment Type:</b> Full-Time / Part-Time</p><p><b>Role Summary</b></p><p>We are looking for a compassionate and solution-oriented Customer Service Representative to join our support team. You will be the first point of contact for our customers, responsible for answering inquiries, resolving issues, and ensuring a positive experience. The ideal candidate loves helping people, thinks critically, and remains calm under pressure.</p><p><b>Key Responsibilities</b></p><ul><li>Respond to customer inquiries via phone, email, live chat, and social media in a timely and professional manner.</li><li>Troubleshoot basic technical issues and process orders, returns, or refunds.</li><li>Identify and escalate complex issues to the appropriate department (e.g., Tier 2 Support, Billing, Logistics).</li><li>Maintain in-depth knowledge of company products, services, and policies.</li><li>Document all customer interactions accurately in the CRM (Customer Relationship Management) system.</li><li>Meet key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction (CSAT) scores.</li><li>Provide feedback to management on recurring customer issues or potential product improvements.</li></ul><p><b>QualificationsRequired (Must-Haves)</b></p><ul><li>High school diploma or equivalent (GED).</li><li>1+ year of experience in a customer-facing role (retail, hospitality, or call center).</li><li>Excellent verbal and written communication skills in [e.g., English].</li><li>Typing speed of 40+ WPM.</li><li>Basic proficiency with computers (Google Workspace / Microsoft Office).</li></ul><p><b>Preferred (Nice-to-Haves)</b></p><ul><li>Associate or Bachelor&rsquo;s degree.</li><li>Experience with CRM software (e.g., Zendesk, Salesforce, HubSpot, Intercom).</li></ul><p>Pay: QAR60,000.00 - QAR72,000.00 per year</p><p>Work Location: In person</p>

Customer Service Representative

Thabt Gulf Digital Soulution

<p>Job description:</p><p><b>Profile Summary:</b><br/>Customer-focused Automotive Sales and Customer Service professional with experience in assisting clients, understanding their needs, and delivering tailored vehicle solutions. Skilled in building strong customer relationships, achieving sales targets, and providing high-quality after-sales support to ensure customer satisfaction and loyalty.</p><p>Key Responsibilities:</p><ul><li>Greet and assist customers in selecting suitable vehicles based on their needs and budget.</li><li>Provide detailed information on vehicle specifications, pricing, promotions, and financing options.</li><li>Manage the full sales cycle from inquiry to closing and vehicle delivery.</li><li>Maintain strong relationships with customers and ensure follow-up after sales.</li><li>Handle customer inquiries via phone, email, and in-person interactions.</li><li>Resolve customer complaints efficiently and professionally.</li><li>Achieve monthly and annual sales targets.</li><li>Maintain accurate records using CRM systems.</li><li>Stay updated on product knowledge, market trends, and competitors.</li></ul><p>Qualifications:</p><ul><li>Diploma or Bachelor&rsquo;s degree (Business Administration, Marketing, or related field preferred).</li><li>Previous experience in automotive sales or customer service is an advantage.</li><li>Strong communication skills (Arabic required; English is a plus).</li><li>Sales, negotiation, and customer service skills.</li><li>Proficiency in MS Office and CRM systems.</li><li>Valid driving license (preferred).</li></ul><p>Key Skills:</p><ul><li>Customer Relationship Management</li><li>Sales &amp; Negotiation</li><li>Communication Skills</li><li>Problem Solving</li><li>Time Management</li><li>Teamwork</li></ul><p>Work Location: In person</p>

Automotive Sales & Customer Service Representative MALE Arabic nationality

Deeb Trading and Advertising

<p>Customer Service Representative</p><p>Location: Qatar</p><p>Company: Deeb Trading &amp; Advertising</p><p>Job Description:</p><p>Deeb Trading &amp; Advertising is looking for a motivated and professional Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, providing support, and building strong relationships to ensure customer satisfaction.</p><p>Key Responsibilities:</p><ul><li>Respond to customer inquiries via phone, email, and messages in a professional manner</li><li>Follow up on orders and ensure accurate and timely delivery</li><li>Resolve customer issues and complaints efficiently</li><li>Coordinate with internal departments to ensure high-quality service</li><li>Maintain and update customer records</li></ul><p>Requirements:</p><ul><li>Previous experience in customer service is preferred</li><li>Excellent communication skills in English (Arabic is a plus)</li><li>Ability to work under pressure</li><li>Strong organizational and time management skills</li><li>Proficiency in computer use and MS Office</li></ul><p>Benefits:</p><ul><li>Professional and supportive work environment</li><li>Competitive salary + incentives</li><li>Opportunities for career growth</li></ul><p>How to Apply:Please submit your CV via Indeed or contact the company directly.</p><p>Job Type: Full-time</p><p>Pay: QAR2,500.00 - QAR3,500.00 per month</p><p>Work Location: In person</p>

Customer Service

QNB Group

<div>
 <strong>
  About QNB
  <br/>
  <br/>
 </strong>
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 <br/>
 <br/>
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 <br/>
 <br/>
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 <br/>
 <br/>
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 <br/>
 <br/>
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 <br/>
 <br/>
 <strong>
  Job Purpose Summary
  <br/>
  <br/>
 </strong>
 The incumbent is mainly responsible assisting the Manager Card Center Customer Service to achieve the set objective and to provide efficient, friendly and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders &amp; merchants the use of latest technologies (viz. chip card, contactless, mobile payments).
 <br/>
 <br/>
 <strong>
  Essential Duties &amp; Responsibilities By Dimensions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Shareholder &amp; Financial:
  </li>
  <li>
   Act as a problem solver for cardholder and merchant by liaising the activities between branches and operations.
  </li>
  <li>
   Assist the Manager in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements which in turn increase customer satisfaction.
  </li>
  <li>
   Provide training to Customer Care Centre, Branches and DSA&rsquo;s.
  </li>
  <li>
   Recommend change in card processing process to improve customer services, reduce customer complaints and increase satisfaction level.
  </li>
  <li>
   Implements KPI&rsquo;s and best practices for Senior Associate, Card Center Customer Service
  </li>
  <li>
   Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
  </li>
  <li>
   Act within the limits of the powers delegated to the incumbent.
  </li>
  <li>
   Customer (Internal &amp; External):
  </li>
  <li>
   Responsible for sensitizing the department to the needs of the customer and lead the customer focus initiative in the entire department.
  </li>
  <li>
   Negotiate and finalize Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turnaround time which will also help increase external customer satisfaction.
  </li>
  <li>
   Enhance relationships with VISA and MasterCard and other brand affiliates (including alliance partners for reward programs).
  </li>
  <li>
   To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
  </li>
  <li>
   Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
  </li>
  <li>
   Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
  </li>
  <li>
   Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
  </li>
  <li>
   Internal (Processes, Products, Regulatory):
  </li>
  <li>
   Responsible for resolving all customer queries related to card issuing or acquiring business.
  </li>
  <li>
   Avoid delay in responding to customers&rsquo; requests/call
  </li>
  <li>
   Carry out mystery shopping on competitor card products.
  </li>
  <li>
   Update comparative pricing structure for all Banks issuing cards in Qatar.
  </li>
  <li>
   Making sure that credit cardholders statements are delivered on time.
  </li>
  <li>
   Resolve the queries related to non-receipt of card statements.
  </li>
  <li>
   Ensure that timely delivery of e-statements for cardholders.
  </li>
  <li>
   Ensure that every cardholder receives SMS service.
  </li>
  <li>
   Compile and present relevant MIS on periodic basis for the Head of Cards, GM Retail Banking and the Group&rsquo;s executive management.
  </li>
  <li>
   Conduct reviews of the various card products in use at periodic intervals and provide a feedback on their performance to the Head of Cards.
  </li>
  <li>
   Monitor and manage the day-to-day relationships with external Direct Sales Agents (DSAs).
  </li>
  <li>
   Hold meetings with direct reports and assess their performance/ address their concerns as well as the Department&rsquo;s overall performance on a regular basis.
  </li>
  <li>
   Lead the benchmarking process to determine the Group&rsquo;s standing vis-&agrave;-vis its competitors and give the Group a competitive edge in the credit cards business.
  </li>
  <li>
   Handle queries regarding requests for new/ renewed cards not yet issued received from branches/ other units or directly from the customers.
  </li>
  <li>
   Ensure consistent delivery of customer satisfaction and problem resolution, either directly by card center staff of through liaison with other departments.
  </li>
  <li>
   Monitor performance against the agreed TAT as specified in internal SLAs
  </li>
  <li>
   Learning &amp; Knowledge:
  </li>
  <li>
   Possess working knowledge of branch customer service to carry out duties and responsibilities.
  </li>
  <li>
   Identify related areas for professional development of self.
  </li>
  <li>
   Proactively identify areas for professional development of self and undertake development activities.
  </li>
  <li>
   Seek out opportunities to remain current with all developments in professional field.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education And Experience Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   College Diploma
  </li>
  <li>
   OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
  </li>
  <li>
   At least 2 years of relevant experience, preferably within a highly rated international bank.
   <br/>
   <br/>
  </li>
 </ul>
 Note: you will be required to attach the following:
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
  <li>
   Passport
  </li>
  <li>
   QID
  </li>
  <li>
   Education Certificate
  </li>
  <li>
   Birth Certificate
  </li>
 </ul>
</div>


QNB3682 - Senior Associate Card Center Customer Service (Qatarization)

Qatar Airways

<div><div><div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div>Ref #
</div><div>2600005S
</div></div><div><div>Location
</div><div>Qatar-Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing Date: 2026-05-20</li></ul><br>
</div></div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Description
</b></h3></div><div></div><div><div><div><div><p>Calling all ambitious <b>Retail professionals </b>to join our Qatar Duty Free team and start writing your own story with Qatar Airways Group.</p><p><b>
Qatar Duty Free Company</b> &ndash; A world of exclusives awaits you at one of the largest duty-free areas in the world, Qatar Duty Free. The award-winning shopping emporium boasts of more than 90 elegant boutiques and affordable retail stores, as well as more than 30 restaurants and caf&eacute;s covering over 40,000 square meters at the world's best airport, Hamad International Airport.<br>
<br>
As a Till Assistant you will be undertake all cash desk sales activities in the shop and provide the best possible customer service in order to maximize sales opportunities within Qatar Duty Free Company retail shops</p><p></p><p><b><br>
Responsibilities</b></p><ul><li>
Ensure the float is correct and that all keyed information into the POS terminal is done so accurately.</li><li>
Process customer&rsquo;s transactions efficiently using the QDFC shop's Point of Sale (POS) system and must present the receipts at all times to the customer.</li><li>
Handling money/Traveler&rsquo;s Cheques/Credit cards and any form of payment in a safe, secure and responsible manner.</li><li>
Ensure cash and documentation is secure at all times.</li><li>
Responsible for the cash variances at the end of the shift.</li><li>
Perform other department duties related to his/her position as directed by the Head of the Department</li><li>
Providing the highest levels of customer service to both customers of QDFC/QR group and passengers travelling through DIA, ensuring both customers and passengers leave the Duty Free shop feeling that they have been treated in a friendly and courteous manner.</li></ul><ul><li>
Ensure that any customer complaints or problems are dealt with properly as they arise</li><li>
Process customer&rsquo;s transactions efficiently, ensuring minimum time spent processing and packing.</li><li>
Ensure the highest level of confidentiality with regards to all company documentation, information and statistics.</li><li>
Ensure that Supervisor /Duty Manager are notified of any breach of security.</li><li>
Ensure that a high degree of security on stocks and cash prevails at all times.</li><li>
Ensure that you are aware of the &ldquo;HOT SPOT or Theft prone areas&rdquo;.<br>
<br>
<b>Be part of an extraordinary story</b></li></ul><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible.</p>
</div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualification
</b></h3></div></div><div><div><div><div><p><b>About you</b></p><p>
The successful candidate will have the following qualifications and skills:<br>
<br>
Basic Literacy and Numeracy skills, English communication skills with Entry level roles - no prior job-related work experience</p><p><b>
Preferred</b></p><p>
Previous Retails and or Customer Service experience</p><p><b>
Job Specific Skills:</b></p><ul><li>
Command of English language</li><li>
Basic PC skills</li><li>
Good interpersonal/customer service skills.</li><li>
Basic product knowledge.</li><li>
Be pleasant and approachable</li></ul><p><b>
About Qatar Airways Group</b><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.</p><p>
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><br>
<p></p>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=2600005S</div></div></div></div></div></div></div></div><div></div>

Till Assistant | Qatar Duty Free

Noble Services

<p><b>FEMALE RECEPTIONIST(ARABIC SPEAKING )</b></p><p><b>WE ARE LOCALLY HIRING</b></p><p><i><b>Requirements:</b></i></p><p>* Fluent in Arabic &amp; English</p><p>* Presentable and professional</p><p>* Good communication &amp; customer service skills</p><p>* Previous reception/front desk experience preferred</p><p>* Any arab nationality can apply</p><p><i><b>Responsibilities:</b></i></p><p>* Greet and assist visitors</p><p>* Handle calls and inquiries</p><p>* Manage front desk operations</p><p>* Maintain a professional office environment</p><p>Salary: 3500 QAR (full package)</p><p>APPLY NOW</p><p>+974 7780 4639</p><p>info@nobleservicesqatar.com</p><p>Work Location: In person</p>

FEMALE RECEPTIONIST(ARABIC SPEAKING )

Alawadi Enterprises Group

<p>Prepare and serve coffee and beverages while providing excellent customer service.</p><p><b>Responsibilities:</b></p><ul><li>Prepare coffee, tea, and other drinks</li><li>Take customer orders and handle payments</li><li>Maintain cleanliness of coffee station</li><li>Ensure customer satisfaction</li></ul><p><b>Requirements:</b></p><ul><li>Good communication skills</li><li>Friendly and positive attitude</li><li>Basic knowledge of coffee (preferred)</li><li>Ability to work in a fast-paced environment</li></ul><p>Pay: QAR2,000.00 - QAR3,000.00 per hour</p><p>Work Location: In person</p>

Barista

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