customer service representative

Leisure

Customer Service Representative (CSR) is responsible for providing excellent customer service by assisting guests, responding to inquiries, resolving concerns, and ensuring a positive customer experience.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, social media, or in person.</li><li>Provide accurate information regarding products, services, promotions, and company policies.</li><li>Handle customer complaints and concerns effectively, ensuring timely resolution.</li><li>Record and maintain customer interactions and service requests.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Understanding of company products, services, and procedures.</li></ul>Requirements:<ul><li>High School Diploma or equivalent.</li><li>Minimum 1-2 years of experience in customer service, call center or relevant field</li><li>Excellent verbal and written communication skills in English.</li></ul>Pay: QAR3,000.00 per monthApplication Question(s):<ul><li>Can you join immediately.?</li></ul>Experience:<ul><li>Customer relations / Call center: 1 year (Required)</li></ul>Work Location: In person

Customer Service Representative

A to Z Services Group

We are seeking a professional, customer-focused, and well-presented Concierge to join our team immediately. The ideal candidate will be responsible for providing exceptional guest and tenant services, handling inquiries, coordinating requests, and ensuring a welcoming and positive experience for all visitors.Key Responsibilities<ul><li>Greet and assist guests, visitors, and tenants in a courteous and professional manner.</li><li>Respond to inquiries and provide accurate information regarding facilities, services, and local amenities.</li><li>Coordinate transportation, reservations, and special requests as required.</li><li>Manage incoming calls, emails, and visitor records.</li><li>Assist with access control and visitor registration procedures.</li><li>Handle customer complaints and service requests efficiently and professionally.</li><li>Coordinate with security, housekeeping, maintenance, and other departments to ensure seamless service delivery.</li><li>Maintain a clean, organized, and professional reception/concierge area.</li><li>Support administrative and customer service functions as assigned.</li></ul>Requirements<ul><li>Minimum 2 years of experience in Concierge, Front Desk, Guest Relations, Customer Service, Hospitality, or a similar role.</li><li>Excellent communication and interpersonal skills.</li><li>Professional appearance and customer-oriented attitude.</li><li>Strong organizational and multitasking abilities.</li><li>Proficiency in Microsoft Office applications.</li><li>Ability to work flexible shifts, including weekends and holidays if required.</li><li>Fluency in English is mandatory; Arabic is an advantage.</li><li>Valid Qatar ID (QID) with transferable visa preferred.</li></ul>Preferred Qualifications<ul><li>Experience in hotels, residential towers, commercial properties, or premium facilities management environments.</li><li>Immediate availability to join.</li></ul>Benefits<ul><li>Competitive salary package.</li><li>Career growth opportunities.</li><li>Professional working environment.</li></ul>Interested candidates who can join immediately are encouraged to apply with their updated CV.Application Question(s):<ul><li>Do you currently hold a valid Qatar ID (QID)? Is it Transferable</li><li>Are you fluent in English?</li><li>Are you willing to work shifts?</li><li>How soon can you join?</li><li>How many years of concierge/front desk/customer service experience do you have?</li></ul>Work Location: In person

Concierge

Ulster University Qatar

Role:- ConciergeJob PurposeThe main purpose of this position is act as the first point of contact between guests and MIPC. Tasked with answering tenant inquiries, directing phone calls, and more. To uphold company culture at all times while making tenants and their guests feel welcomed and valued.Key Relationships&middot; Internal : MIPC PM, &amp; FM staff&middot; External: Customers/Clients, Tenants, Service providersAccountabilities&middot; To ensure seamless operation &amp; coordination within the assigned property .Duties and Responsibilities&middot; Report to the Property Supervisor and responsible for property management of assigned portfolio.&middot; Maintain a range of administrative duties and support the completion of facilities and property management key deliverables:- Arrange pre-move out inspections- Conduct move-out inspections with tenants &amp; FM Supervisor, including updating related documentation.- Coordinate with Leasing Dept. and FM with readiness/preparations of all vacant units.- Conduct move-in inspections and completion of all relevant documentation.- Monthly utilities (Kahraama/etc.) data capturing and reporting.- Production of monthly reports and notices.- Monitor AMC activities and notify tenants accordingly on possible impact.- Housekeeping &amp; Inventory management.- Parking coordination via Leasing Department&middot; Meet and greet tenants and customers as first point of contact ensuring complaints are escalated accordingly.&middot; Ensure phone calls are taken and queries are dealt with in a timely effective manner.&middot; Manage mail and deliveries and notify/handover to tenants (where applicable).&middot; Manage all incoming email within domain.&middot; Maintain both soft and hard filing systems, ensuring consistency and support management team where required.&middot; Coordinate social calendar events and related activities.&middot; Any other duties/responsibilities as assigned from time to time based on the relevant business requirements.Skills&middot; Positive phone demeanor and superior written and verbal communication skills are essential.&middot; Must have a service oriented mindset and be capable of making every tenant/guest feel valued.&middot; Exemplify strong organizational skills and attention to detail.&middot; Possess a positive attitude and be willing to work as part of a team.&middot; Ability to demonstrate professionalism, discretion and confidentiality at all times.Language (s):- English (Fluent)Specialized Training/ Knowledge Required&middot; Competent working knowledge with Microsoft Office suite, including Word, Outlook and Excel.&middot; Knowledge of basic office equipment, including printers, scanners, copiers, etc.Education &amp; Qualifications&middot; A qualification in customer service or business administration will be an advantageExperience&middot; Minimum of 5+ Years of previous customer service experience.&middot; Office administration experience in filing and compiling reports.Job Types: Full-time, PermanentApplication Question(s):<ul><li>Are you able to join within 15 days?</li></ul>Experience:<ul><li>Residential Concierge: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Wolf Group

Key Responsibilities<ul><li>Manage inbound and outbound customer calls in a professional and courteous manner.</li><li>Provide accurate information regarding company services, appointments, and customer inquiries.</li><li>Coordinate effectively with operational departments to ensure timely service delivery.</li><li>Handle customer concerns and complaints while maintaining a high level of customer satisfaction.</li><li>Schedule and confirm appointments, service bookings, and follow-up calls.</li><li>Maintain accurate customer records and update information within the company system.</li><li>Support customer retention initiatives through proactive communication and follow-up.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor's degree or Diploma in Business Administration, Customer Service, or a related field is preferred.</li><li>Minimum 1&ndash;2 years of experience in a Call Center, Customer Service, or Reception role.</li><li>Excellent verbal and written communication skills in both Arabic and English.</li><li>Strong interpersonal, organizational, and problem-solving skills.</li><li>Proficiency in Microsoft Office applications and CRM systems.</li><li>Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.</li><li>Professional appearance and a customer-focused attitude.</li></ul>Pay: QAR3,000.00 - QAR5,000.00 per monthWork Location: In person

Call Center Agent (Female)

Kafu Facility Management

Job description:<ul><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns</li><li>De-escalate situations involving dissatisfied customers, offering patient assistance and support</li><li>Call clients and customers to inform them about the company&rsquo;s new products, services and policies</li><li>Guide callers through troubleshooting, navigating the company site or using the products or services</li><li>Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items</li><li>Collaborate with other call center professionals to improve customer service</li><li>Help to train new employees and inform them about the company&rsquo;s customer management policies</li><li>Microsoft Office Skills</li></ul>Requirements:<ul><li>Good command of English &ndash; Preferred or required depending on business needs</li><li>Previous experience in a call center or customer service role is an advantage</li><li>Excellent communication and interpersonal skills</li><li>Patience, empathy and ability to handle pressure</li><li>Basic computer and typing skills</li><li>Ability to work in shifts, including weekends and holidays, if required</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR6,000.00 per monthApplication Question(s):<ul><li>Are you ready to join immediately with N O C?</li></ul>Experience:<ul><li>Call Center Agent: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Customer Service Coordinator - Arabic Speaking

Apparel Group

<div>
 POSITION OBJECTIVE
 
 
 <ul>
 <li>
 The position is responsible for generating sales and deliver customer service at its best.
 </li>
 <li>
 Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.
 
 
 </li>
 </ul>
 Key Responsibilities
 
 
 Hospitality and Guest Service
 
 
 <ul>
 <li>
 Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.
 </li>
 <li>
 Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.
 </li>
 <li>
 Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge.
 </li>
 <li>
 Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
 </li>
 <li>
 Uses proper procedures to ensure the accuracy of every order for every guest.
 </li>
 <li>
 Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.
 </li>
 <li>
 Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests&rsquo; needs.
 </li>
 <li>
 Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.
 </li>
 <li>
 Listens carefully to guests and apologizes for the experience in the case of a complaint. Store Operations
 </li>
 <li>
 Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided.
 </li>
 <li>
 Prepares all products as required, following the order monitor to ensure the accuracy of every order.
 </li>
 <li>
 Communicates showcase and product needs to ensure proper product availability for guests.
 </li>
 <li>
 Regularly takes temperatures of the required products and records in the Time &amp; Temperature Log. Policies and Procedures
 </li>
 <li>
 Participates in and attends all store meetings and other related functions.
 </li>
 <li>
 Follows all restaurant policies, procedures and standards.
 </li>
 <li>
 Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant.
 </li>
 <li>
 Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering
 </li>
 <li>
 Receives payment by cash, credit cards, vouchers or automatic debits.
 </li>
 <li>
 Issue receipts, refunds, or change to the customers correctly.
 </li>
 <li>
 Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.
 </li>
 <li>
 Maintain clean and orderly checkout areas. Health &amp; Safety
 </li>
 <li>
 Works in compliance with occupational health and safety legislation.
 </li>
 <li>
 Knows, understands and follows safe work practices and procedures.
 </li>
 <li>
 Uses or wears personal protective equipment or clothing as required.
 </li>
 <li>
 Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner.
 </li>
 <li>
 Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.
 </li>
 </ul>
</div>

Service Crew

Marriott International

<div>Additional Information 
Job Number26072730 
Job CategorySales &amp; Marketing 
LocationWest Bay, Doha, Qatar, Qatar, 14435 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY
Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Communicate with potential owners via telephone to set up preview package sales/tours. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing). Receive, record, and relay messages accurately, completely, and legibly. 
Assist management in training, evaluating, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Marketing Executive

Explore 200+ Customer service representative in Doha this July. Find roles across top companies and apply now to boost your career.

200 customer service representative jobs In Doha

Customer Service Representative

Concierge

Concierge

Call Center Agent (Female)

Customer Service Coordinator - Arabic Speaking

Service Crew

Marketing Executive