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administrative / customer service Jobs in Doha

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Ritaj Facilities management

Position Title: Customer Service Representative Location: Qatar Department: Customer Service / Sales Support Reporting To: Business Development Manager (BDM) Salary: Up to QAR 4,500 per month + Monthly Incentive (per closed deal) Employment Type: Full-Time Gender: Open to Male and Female Candidates Availability: Immediate joining required (NOC preferred)Job SummaryOne of the leading companies in Qatar is seeking a professional and customer-focused Customer Service Representative to manage client communications across multiple platforms and ensure high levels of customer satisfaction.The ideal candidate must have proven experience in the Qatar market, be fluent in Arabic and English, and possess strong communication and coordination skills. The role requires handling client inquiries through email, WhatsApp, landline calls, and the company hotline, while ensuring timely follow-up and proper coordination with internal departments such as sales and marketing.Key ResponsibilitiesCustomer Communication and Support<ul><li>Handle all customer inquiries professionally through email, WhatsApp, landline calls, and customer service hotline.</li><li>Respond to client queries promptly and ensure accurate information is provided.</li><li>Maintain a high standard of customer service and client satisfaction.</li></ul>Inquiry Management and Follow-Up<ul><li>Receive, record, and track all customer inquiries and requests.</li><li>Ensure timely follow-up with clients until resolution is achieved.</li><li>Forward inquiries to the relevant departments (sales, operations, technical teams) as required.</li><li>Monitor the progress of requests and ensure proper closure.</li></ul>Coordination with Internal Teams<ul><li>Coordinate closely with the sales and marketing teams for client requirements and leads.</li><li>Support the sales team by sharing qualified inquiries and following up on potential leads.</li><li>Ensure smooth communication between departments to meet client expectations.</li></ul>Client Relationship Management<ul><li>Build and maintain strong relationships with clients.</li><li>Ensure a positive customer experience throughout all interactions.</li><li>Handle customer complaints professionally and escalate when necessary.</li></ul>Sales Support and Conversion<ul><li>Assist in converting inquiries into business opportunities.</li><li>Follow up with potential clients to support deal closure.</li><li>Contribute to achieving company sales targets through effective client engagement.</li></ul>Documentation and Reporting<ul><li>Maintain accurate records of customer interactions, inquiries, and feedback.</li><li>Prepare daily and weekly reports on inquiries, follow-ups, and conversions.</li><li>Ensure proper documentation of all communications.</li></ul>Qualifications and ExperienceEducation:<ul><li>Bachelor&rsquo;s degree or diploma in Business Administration, Marketing, or a related field is preferred.</li></ul>Experience:<ul><li>Minimum 2&ndash;4 years of customer service experience in Qatar.</li><li>Proven experience handling clients across multiple communication platforms.</li><li>Experience working in a fast-paced, client-focused environment.</li></ul>Technical Skills<ul><li>Proficiency in Microsoft Office (Word, Excel, Outlook).</li><li>Experience using CRM systems or customer service tools is an advantage.</li><li>Ability to manage multiple communication channels efficiently.</li></ul>Language Requirements<ul><li>Fluency in Arabic and English (both written and spoken) is mandatory.</li></ul>Professional Competencies<ul><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation and problem-solving ability.</li><li>Ability to multitask and manage high volumes of inquiries.</li><li>Strong organizational and follow-up skills.</li><li>Ability to work under pressure and meet deadlines.</li></ul>Additional Requirements<ul><li>Immediate joining is required.</li><li>Valid NOC (No Objection Certificate) is preferred.</li><li>Ability to work independently and as part of a team.</li></ul>Compensation and Benefits<ul><li>Salary: Up to QAR 4,500 per month</li><li>Monthly incentive based on deals closed</li><li>Benefits as per Qatar Labor Law</li></ul>Job Types: Full-time, PermanentPay: Up to QAR4,500.00 per monthApplication Question(s):<ul><li>Describe your experience in handling customer inquiries through multiple platforms such as email, WhatsApp, landline calls, and hotline. How do you ensure prompt response and customer satisfaction?</li><li>How do you manage and track customer inquiries from initial contact until resolution? Explain how you coordinate with internal departments such as sales and marketing to ensure effective service delivery.</li><li>How comfortable are you communicating with clients in both Arabic and English? Can you provide an example where you successfully followed up with a client and contributed to closing a deal or converting an inquiry into business?</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Customer service: 3 years (Required)</li><li>Handling clients across multiple communication platforms: 2 years (Required)</li><li>CRM systems or customer service tools: 2 years (Preferred)</li></ul>Language:<ul><li>Fluency in Arabic (both written and spoken) (Required)</li><li>Fluency in English (both written and spoken) (Required)</li></ul>Work Location: In person

Customer Service Representative

Starlink Qatar

<div>
 
 The role of
 
 Customer Service Representative
 
 is to manage customer interactions via the
 
 voice channel
 
 . As the first point of contact, the candidate will play a key role in resolving customer inquiries, providing accurate information, and delivering a professional and personalized phone support experience. This role requires excellent communication skills, patience, and a customer-first attitude.
 
 
 
 
 
 
 Accountability &amp; Responsibilities of Role:
 
 
 <ul>
 <li>
 Handle inbound and/or outbound calls to assist customers with inquiries, issues, and service requests.
 </li>
 <li>
 Provide accurate, clear, and concise information regarding products, services, policies, or procedures.
 </li>
 <li>
 Troubleshoot and resolve customer issues efficiently while maintaining a positive tone and demeanor.
 </li>
 <li>
 Escalate complex or unresolved cases to the appropriate teams or supervisors when needed.
 </li>
 <li>
 Document all customer interactions accurately in the CRM or ticketing system.
 </li>
 <li>
 Follow defined scripts, guidelines, and compliance procedures where applicable.
 </li>
 <li>
 Meet or exceed individual performance targets such as Average Handle Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT).
 </li>
 </ul>
 
 
 
 
 
 Position Requirements:
 
 
 
 
 Education Background:
 
 
 <ul>
 <li>
 High School Certificate or Diploma.
 </li>
 <li>
 Additional training or certification in Customer Service, Communication, or Call Center Operations is a plus.
 </li>
 </ul>
 
 
 
 
 
 Work Experience:
 
 
 <ul>
 <li>
 
 1&ndash;3 years of experience
 
 in a
 
 voice-based customer support or call center role
 
 .
 </li>
 <li>
 Experience with
 
 call center platforms
 
 (e.g., Avaya, Genesys, NICE inContact) preferred.
 </li>
 <li>
 Familiarity with
 
 CRM systems
 
 and ticketing tools.
 </li>
 <li>
 Exposure to
 
 industry-specific practices
 
 (e.g., telecom, retail, banking) is an advantage.
 </li>
 <li>
 Proven ability to handle
 
 high call volumes
 
 with professionalism and empathy.
 </li>
 <li>
 Strong
 
 problem-solving skills
 
 and ability to remain calm under pressure.
 </li>
 <li>
 Experience in
 
 multi-channel support
 
 (e.g., chat, email) is a plus.
 </li>
 <li>
 
 Bilingual proficiency in Arabic and English is required.
 
 </li>
 <li>
 
 Immediate availability and willingness to transfer sponsorship are essential.
 
 </li>
 </ul>
 
 
 
 
 
 Work Environment &amp; Schedule:
 
 
 
 
 
 <ul>
 <li>
 Hybrid/Remote options available based on location.
 </li>
 <li>
 Rotational shifts including weekends or holidays, as needed.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 
 Networking &amp; Influencing Collaboratively:
 
 Developing rapport with a diverse range of people. Building and leveraging networks horizontally and vertically. Proactively influencing and persuading others to gain support for initiatives. Maintaining collaborative stakeholder relationships.
 </li>
 <li>
 
 Delivering Results &amp; Fostering Ownership:
 
 Drive for improving business results and attaining higher levels of performance.
 </li>
 <li>
 
 Building Customer Value:
 
 Gaining insights into internal and/or external customers&rsquo; experience. Anticipating their needs and demonstrating concern for satisfying them. Building productive customer relationships. Ensuring clear communication to customers on expectations and beyond.
 </li>
 </ul>
</div>

Thabt Gulf Digital Soulution

Job description:Profile Summary: Customer-focused Automotive Sales and Customer Service professional with experience in assisting clients, understanding their needs, and delivering tailored vehicle solutions. Skilled in building strong customer relationships, achieving sales targets, and providing high-quality after-sales support to ensure customer satisfaction and loyalty.Key Responsibilities:<ul><li>Greet and assist customers in selecting suitable vehicles based on their needs and budget.</li><li>Provide detailed information on vehicle specifications, pricing, promotions, and financing options.</li><li>Manage the full sales cycle from inquiry to closing and vehicle delivery.</li><li>Maintain strong relationships with customers and ensure follow-up after sales.</li><li>Handle customer inquiries via phone, email, and in-person interactions.</li><li>Resolve customer complaints efficiently and professionally.</li><li>Achieve monthly and annual sales targets.</li><li>Maintain accurate records using CRM systems.</li><li>Stay updated on product knowledge, market trends, and competitors.</li></ul>Qualifications:<ul><li>Diploma or Bachelor&rsquo;s degree (Business Administration, Marketing, or related field preferred).</li><li>Previous experience in automotive sales or customer service is an advantage.</li><li>Strong communication skills (Arabic required; English is a plus).</li><li>Sales, negotiation, and customer service skills.</li><li>Proficiency in MS Office and CRM systems.</li><li>Valid driving license (preferred).</li></ul>Key Skills:<ul><li>Customer Relationship Management</li><li>Sales &amp; Negotiation</li><li>Communication Skills</li><li>Problem Solving</li><li>Time Management</li><li>Teamwork</li></ul>Work Location: In person

Automotive Sales & Customer Service Representative MALE Arabic nationality

Deeb Trading and Advertising

Customer Service RepresentativeLocation: QatarCompany: Deeb Trading &amp; AdvertisingJob Description:Deeb Trading &amp; Advertising is looking for a motivated and professional Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, providing support, and building strong relationships to ensure customer satisfaction.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and messages in a professional manner</li><li>Follow up on orders and ensure accurate and timely delivery</li><li>Resolve customer issues and complaints efficiently</li><li>Coordinate with internal departments to ensure high-quality service</li><li>Maintain and update customer records</li></ul>Requirements:<ul><li>Previous experience in customer service is preferred</li><li>Excellent communication skills in English (Arabic is a plus)</li><li>Ability to work under pressure</li><li>Strong organizational and time management skills</li><li>Proficiency in computer use and MS Office</li></ul>Benefits:<ul><li>Professional and supportive work environment</li><li>Competitive salary + incentives</li><li>Opportunities for career growth</li></ul>How to Apply:Please submit your CV via Indeed or contact the company directly.Job Type: Full-timePay: QAR2,500.00 - QAR3,500.00 per monthWork Location: In person

Customer Service

QNB Group

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group.
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
 </li>
 <li>
 Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Associate, Customer Services
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
 </li>
 <li>
 Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.
 </li>
 <li>
 Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
 </li>
 <li>
 Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
 </li>
 <li>
 Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
 </li>
 <li>
 Coordinate with tellers and branch operations staff on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.
 </li>
 <li>
 Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and approve customers&rsquo; signatures.
 </li>
 <li>
 Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.
 </li>
 <li>
 Refer to Manager, Customer Services for any unresolved queries on transactions handled.
 </li>
 <li>
 Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.
 </li>
 <li>
 Ensures compliance to internal service quality standards and compliance to audit requirements
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Possess working knowledge of branch customer service to carry out duties and responsibilities.
 </li>
 <li>
 Identify related areas for professional development of self.
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 College Diploma
 </li>
 <li>
 OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
 </li>
 <li>
 No years of experience required
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport
 </li>
 <li>
 QID
 </li>
 <li>
 Education Certificate
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3629 - Senior Officer Customer Services (Qatarization)

NAWARS GROUP

Full job descriptionJob Title: Cashier &ndash; FemaleLocation: Qatar DohaAvailability: Immediately FemaleProfile SummaryEnthusiastic and customer-focused Cashier with 3 years of retail and cashiering experience , preferably in HORECA and specialty shops. Known for maintaining an excellent professional appearance, delivering warm customer service, and ensuring smooth sales transactions. Skilled in handling cash, POS systems, and assisting customers with product selection in a welcoming and professional manner.Key Responsibilities<ul><li>Greet customers warmly and provide a delightful shopping experience.</li><li>Handle cash, card, and digital payments accurately through POS systems.</li><li>Assist in chocolate selection by offering product knowledge and pairing suggestions.</li><li>Maintain shop cleanliness, product displays, and an elegant presentation of goods.</li><li>Balance the cash register and prepare daily sales reports.</li><li>Manage stock at the cashier counter (e.g., bags, gift wrapping, and small add-ons).</li><li>Uphold high standards of personal grooming and professional presentation.</li><li>Support shop team with occasional packing, gift wrapping, and restocking.</li></ul>Skills &amp; Competencies<ul><li>Strong communication and interpersonal skills.</li><li>Excellent grooming and professional presentation.</li><li>Fast and accurate cash handling.</li><li>Ability to work under pressure in busy periods.</li><li>Knowledge of chocolates, confectionery, or luxury retail (advantageous).</li><li>Customers Service policy oriented</li></ul>Experience<ul><li>3 years as a Cashier in retail / specialty store environments.</li><li>Proven record of customer satisfaction and efficient transaction handling.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: QAR1,700.00 - QAR2,000.00 per monthWork Location: In person

Cashier - Female

Alawadi Enterprises Group

Prepare and serve coffee and beverages while providing excellent customer service.Responsibilities:<ul><li>Prepare coffee, tea, and other drinks</li><li>Take customer orders and handle payments</li><li>Maintain cleanliness of coffee station</li><li>Ensure customer satisfaction</li></ul>Requirements:<ul><li>Good communication skills</li><li>Friendly and positive attitude</li><li>Basic knowledge of coffee (preferred)</li><li>Ability to work in a fast-paced environment</li></ul>Pay: QAR2,000.00 - QAR3,000.00 per hourWork Location: In person

Barista

Explore 789+ Customer service representative in Doha this April. Find roles across top companies and apply now to boost your career.

789 customer service representative jobs In Doha

Customer Service Representative

Customer Service Representative

Automotive Sales & Customer Service Representative MALE Arabic nationality

Customer Service

QNB3629 - Senior Officer Customer Services (Qatarization)

Cashier - Female

Barista