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female customer service representative - call center Jobs in Doha

customer service representative

Shater Abbas Restaurants

Job Description:We are looking for enthusiastic and professional individuals to join our call center team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers through inbound and outbound calls, ensuring that all customer inquiries, concerns, and issues are addressed efficiently.Key Responsibilities:<ul><li>Answering incoming calls from customers and providing accurate information regarding products, services, and policies.</li><li>Handling customer complaints, queries, and requests in a professional and courteous manner.</li><li>Identifying and resolving customer issues in a timely manner, ensuring high customer satisfaction.</li><li>Documenting customer interactions and following up as necessary.</li><li>Upselling or cross-selling company products and services when appropriate.</li><li>Collaborating with other departments to resolve customer issues.</li><li>Meeting individual and team targets for call volume, customer satisfaction, and quality assurance.</li></ul>Qualifications:<ul><li>High school diploma or equivalent (College degree preferred).</li><li>Previous experience in f&amp;b call center.</li><li>Strong verbal and written communication skills.</li><li>Ability to handle challenging customer interactions with professionalism and patience.</li><li>Basic computer skills and proficiency in using call center software.</li><li>Ability to work in a fast-paced environment and multitask effectively.</li><li>Strong problem-solving skills and attention to detail.</li><li>Flexibility to work in shifts, including evenings and weekends.</li></ul>Job Type: Full-timePay: QAR1,500.00 - QAR2,200.00 per monthWork Location: In person

FEMALE Customer Service Representative - Call Center

plastic factory

A Cashier is responsible for handling transactions and providing a smooth checkout experience for customers.Key Responsibilities<ul><li>Process customer purchases accurately using cash registers or POS systems</li><li>Handle cash, credit/debit payments, and issue receipts</li><li>Maintain accurate cash drawer and balance at the end of shifts</li><li>Greet customers and provide friendly service</li><li>Answer basic customer questions about products or pricing</li><li>Follow store policies for returns and exchanges</li><li>Keep checkout area clean and organized</li></ul>Skills &amp; Requirements<ul><li>Basic math and money-handling skills</li><li>Attention to detail and accuracy</li><li>Good customer service skills</li><li>Honesty and reliability</li><li>Ability to stand for long periods</li></ul>Pay: QAR2,000.00 - QAR3,000.00 per monthWork Location: Hybrid remote in Doha

Cashier

Loft A

Hostess &ndash; Position OverviewWe are seeking a welcoming and service-oriented Hostess to be the first point of contact for guests at the beach facility. The Hostess will be responsible for greeting guests, managing reservations, and ensuring smooth guest flow across seating and activity areas. The ideal candidate should possess excellent communication skills, a professional appearance, and the ability to deliver outstanding hospitality in a dynamic beach environment.Key Responsibilities<ul><li>Greet and welcome guests warmly upon arrival and provide information about available facilities, services, and promotions.</li><li>Manage guest reservations and seating arrangements.</li><li>Maintain a professional and approachable presence at the entrance and guest service desk.</li><li>Handle guest inquiries, requests, and feedback promptly and courteously.</li><li>Assist in promoting beach activities, special events, and F&amp;B offerings.</li><li>Ensure cleanliness, organization, and readiness of the reception and guest service areas.</li><li>Collaborate with floor supervisors and service staff to ensure seamless guest experiences.</li><li>Uphold the highest hospitality and customer service standards in line with company policies.</li></ul>Qualifications &amp; Skills<ul><li>High school diploma or equivalent (Diploma in Hospitality or Tourism preferred).</li><li>Prior experience working as a hostess, receptionist, or customer service professional within the hospitality or hotel industry.</li><li>Excellent communication and interpersonal skills.</li><li>Fluency in English is required; Arabic and other languages are an advantage.</li><li>Professional grooming, positive attitude, and guest-oriented approach.</li><li>Ability to work in a dynamic, outdoor beach environment with flexible shifts, including weekends and holidays.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have previous experience working as a hostess, receptionist, or guest relations staff in a hotel or hospitality environment?</li><li>Are you able to communicate confidently and professionally in English with guests?</li><li>Have you previously handled guest reservations, seating coordination, or front-desk customer service?</li><li>Are you comfortable managing guest inquiries and resolving complaints in a professional manner?</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>Work Location: In person

Hostess

Prime Solutions & Services

We are seeking a dedicated and customer-oriented Help Desk / CAFM Operator to support daily facility operations and service coordination. The successful candidate will be responsible for handling incoming service requests, managing work orders through CAFM systems, and coordinating with maintenance teams to ensure timely issue resolution.Key Responsibilities:<ul><li>Answer incoming client calls and respond professionally to service requests</li><li>Create, log, and monitor work orders and service tickets using CAFM systems</li><li>Coordinate with MEP, HVAC, Plumbing, and Electrical teams regarding maintenance activities</li><li>Track service request progress and ensure timely follow-up and closure</li><li>Escalate unresolved issues to the relevant departments when required</li><li>Maintain accurate records of all requests and activities</li><li>Provide excellent customer service and operational support</li></ul>Requirements:<ul><li>Previous experience in a Help Desk, Call Center, or Customer Service role</li><li>Prior experience using CAFM systems is mandatory</li><li>Strong communication and interpersonal skills</li><li>Good organizational and multitasking abilities</li><li>Knowledge of Facility Management operations is preferred</li><li>Ability to work under pressure and manage multiple priorities</li></ul>Preferred:<ul><li>Experience in Facility Management industry within GCC/Qatar</li><li>Immediate availability preferred</li></ul>Interested candidates are invited to submit their updated CV for consideration.Work Location: In person

Help Desk / CAFM Operator

Evergreen Organics Cafe

General OverviewResponsible for taking orders and serving food and beverages to guests, checking on customers to ensure customer satisfaction and quality of service.Responsibilities<ul><li>Greeting customers when they enter and giving them menus when seated</li><li>Taking orders from customers and coordinating it to the kitchen</li><li>Serving customers their food and making sure they are happy with the food</li><li>Taking delivery orders on the phone when necessary</li><li>Selling wholefood products and providing information to customers on the benefits of these products</li><li>Cleaning tables and general front of house area</li><li>Cash handling - giving invoices and change to customers</li><li>Implementing a high level of customer service at all times</li><li>Actively upselling menu items and wholesale products</li><li>Attending training sessions and workshops on vegan and raw food when necessary and have full knowledge of all menu dishes to be able to inform to customers</li><li>Managing the Point of Sale (POS).</li><li>Collecting payments by accepting cash, check, or charge payments from customers; making change for cash customers.</li><li>Verifying credit acceptance</li><li>Issuing receipts and refunds</li><li>Redeeming and monitoring vouchers and loyalty card</li><li>Balancing cash drawer by counting cash at the beginning and end work shift</li><li>Balancing cash/credit sales against the POS report</li><li>To represent the company ethos and vision at all times</li></ul>Application Question(s):<ul><li>Do you have a valid Qatar ID?</li><li>Do you have a valid Food Handling Certificate?</li><li>Are you an immediate joiner?</li><li>How much is your salary expectation?</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Service in fine dine in restaurant or hotel: 2 years (Preferred)</li><li>Customer Service: 2 years (Preferred)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>License/Certification:<ul><li>Customer service training certificate (Preferred)</li></ul>Work Location: In person

Waitress/Waiter/ Service Staff

Holding Group

Job SummaryWe are seeking a professional, friendly, and well-organized Ladies Salon Receptionist to join our beauty salon in Qatar. The Receptionist will be responsible for welcoming clients, managing appointments, handling customer inquiries, processing payments, and ensuring smooth day-to-day front desk operations. The ideal candidate should have excellent customer service skills, a polished appearance, and the ability to communicate effectively with a diverse clientele.Key Responsibilities:<ul><li>Welcome clients and visitors in a warm and professional manner.</li><li>Ensure all clients receive exceptional customer service from arrival to departure.</li><li>Answer telephone calls, WhatsApp messages, and social media inquiries promptly and professionally.</li><li>Provide accurate information regarding salon services, promotions, packages, and products.</li><li>Address customer concerns and complaints professionally and escalate when necessary.</li><li>Schedule, confirm, reschedule, and cancel appointments using the salon booking system.</li><li>Coordinate appointments efficiently to maximize staff productivity and client satisfaction.</li><li>Send appointment reminders and follow-up messages to clients.</li><li>Maintain accurate customer records and appointment histories.</li><li>Process cash, card, and digital payments accurately.</li><li>Prepare daily sales reports and reconcile cash collections.</li><li>Issue invoices and receipts.</li><li>Maintain confidentiality of client information and business records.</li><li>Support management with administrative and reporting tasks.</li><li>Coordinate with beauticians, hairstylists, nail technicians, and therapists regarding schedules and client requirements.</li><li>Ensure the reception and waiting area are clean, organized, and presentable at all times.</li><li>Assist in monitoring inventory levels of retail products and reception supplies.</li><li>Promote salon membership programs, packages, and retail products to clients.</li></ul>Qualifications &amp; Requirements<ul><li>High School Diploma or equivalent.</li><li>Minimum 1&ndash;2 years of experience in a salon, spa, hospitality, or customer service environment preferred.</li><li>Excellent communication skills in English and Arabic.</li><li>Proficiency in Microsoft Office and salon booking software.</li><li>Strong organizational and multitasking abilities.</li><li>Professional appearance and positive attitude.</li><li>Ability to work under pressure in a fast-paced environment.</li></ul>Skills &amp; Competencies<ul><li>Customer Service Excellence</li><li>Appointment Scheduling &amp; Coordination</li><li>Communication &amp; Interpersonal Skills</li><li>Cash Handling &amp; POS Operations</li><li>Sales &amp; Upselling Techniques</li><li>Time Management</li><li>Attention to Detail</li><li>Problem Solving</li><li>Teamwork</li></ul>Working Hours<ul><li>Flexible shifts as per salon operational requirements.</li><li>Availability to work evenings, weekends, and public holidays when required.</li></ul>Preferred Candidate Profile<ul><li>Female candidate with experience in a ladies salon, beauty center, spa, or luxury hospitality environment.</li><li>Friendly, energetic, and customer-focused personality.</li><li>Familiarity with the beauty and wellness industry in Qatar.</li><li>Ability to build strong relationships with clients and contribute to a positive salon atmosphere.</li></ul>Work Location: In person

Female Salon Receptionist

QNB Group

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group.
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
 </li>
 <li>
 Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Associate, Customer Services
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
 </li>
 <li>
 Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.
 </li>
 <li>
 Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
 </li>
 <li>
 Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
 </li>
 <li>
 Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
 </li>
 <li>
 Coordinate with tellers and branch operations staff on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.
 </li>
 <li>
 Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and approve customers&rsquo; signatures.
 </li>
 <li>
 Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.
 </li>
 <li>
 Refer to Manager, Customer Services for any unresolved queries on transactions handled.
 </li>
 <li>
 Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.
 </li>
 <li>
 Ensures compliance to internal service quality standards and compliance to audit requirements
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Possess working knowledge of branch customer service to carry out duties and responsibilities.
 </li>
 <li>
 Identify related areas for professional development of self.
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 College Diploma
 </li>
 <li>
 OR
 </li>
 <li>
 High School
 </li>
 <li>
 No years of experience required
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport
 </li>
 <li>
 QID
 </li>
 <li>
 Education Certificate
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3736 - Officer Customer Services (Qatarization)

Explore 201+ Customer service representative in Doha this June. Find roles across top companies and apply now to boost your career.