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guest services associate

Saudi Entertainment Ventures | SEVEN

<div>
 
 
 Job Purpose:
 
 
 
 The Guest Services Associate serves as the primary point of contact for guests within the offering. This role is essential in ensuring that all guests have a positive and welcoming experience. The Guest Services Associate handles inquiries, assists with guest needs, and provides exceptional guest service to ensure that all visitors feel valued and supported throughout their experience.
 
 
 
 
 
 
 Functional Accountabilities:
 
 
 
 
 Key Accountability Areas:
 
 
 
 
 Guest Interaction and Assistance
 
 
 <ul>
 <li>
 Greet guests warmly as they arrive, providing a friendly and welcoming atmosphere.
 </li>
 <li>
 Handle guest inquiries, including providing information about the facility, operating hours, and available services.
 </li>
 <li>
 Assist guests with their needs, such as lane reservations, equipment rentals, and special requests, ensuring a smooth and enjoyable experience.
 </li>
 </ul>
 
 
 Guest Service
 
 
 <ul>
 <li>
 Resolve guest complaints or concerns in a professional and courteous manner, escalating issues to the Shift Supervisor when necessary.
 </li>
 <li>
 Provide proactive support by anticipating guest needs and offering assistance before being asked.
 </li>
 <li>
 Promote additional services and amenities offered at the facility to enhance the guest experience.
 </li>
 </ul>
 
 
 Operational Support
 
 
 <ul>
 <li>
 Assist with the daily operations of the front desk, including managing check-ins and check-outs, processing payments, and maintaining an organized work environment.
 </li>
 <li>
 Collaborate with the operations team to ensure that all guest areas are clean, safe, and well-maintained.
 </li>
 <li>
 Monitor guest feedback and report any recurring issues or suggestions to the Shift Supervisor to improve service quality.
 </li>
 </ul>
 
 
 Communication and Coordination
 
 
 <ul>
 <li>
 Maintain clear and effective communication with other team members to ensure a seamless guest experience.
 </li>
 <li>
 Coordinate with the maintenance and cleaning teams to address any issues that may impact guest satisfaction.
 </li>
 <li>
 Participate in team meetings and training sessions to stay informed about new services, policies, and procedures.
 </li>
 </ul>
 
 
 Guest Experience
 
 
 <ul>
 <li>
 Provide a warm and welcoming environment for all guests, ensuring their needs are met from arrival to departure.
 </li>
 <li>
 Handle guest inquiries and requests efficiently, offering proactive support to enhance their overall experience.
 </li>
 <li>
 Resolve guest concerns in a professional and courteous manner, ensuring a positive and enjoyable visit.
 </li>
 </ul>
 
 
 Service Level Standards
 
 
 <ul>
 <li>
 Adheres to SLS
 </li>
 </ul>
 
 
 
 
 
 KNOWLEDGE &amp; EXPERIENCE:
 
 
 
 
 Minimum Qualifications
 
 
 <ul>
 <li>
 High school diploma or equivalent. Additional training in guest service or hospitality is preferred.
 </li>
 </ul>
 
 
 Professional Certifications
 
 
 <ul>
 <li>
 Certification in Customer Service or Hospitality is a plus.
 </li>
 </ul>
 
 
 Required Experience
 
 
 <ul>
 <li>
 1-2 years of experience in a guest service or guest-facing role, preferably in the hospitality or entertainment industry.
 </li>
 <li>
 Strong interpersonal and communication skills, with the ability to handle guest inquiries and complaints effectively.
 </li>
 <li>
 A positive attitude and a commitment to providing exceptional guest service.
 </li>
 </ul>
 
 
</div>

Guest Services Associate - Riyadh

Marriott International

<div>Additional Information 
Job Number25176615 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia, 12912 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Arrival Expert

<div>Additional Information 
Job Number25179110 
Job CategoryRooms &amp; Guest Services Operations 
LocationCourtyard by Marriott Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia, 11491 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun. 
 
 
<div>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Experience Expert ( Saudi Only )

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25179110
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Courtyard by Marriott Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia, 11491VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun.
 
 
 In joining Courtyard, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

<div>Additional Information 
Job Number25180407 
Job CategoryRooms &amp; Guest Services Operations 
LocationBab Samhan a Luxury Collection Hotel Diriyah, 7628 King Faisal Ibn Abd Al Aziz Road, Diriyah, Riyadh, Saudi Arabia, Saudi Arabia, 13712 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Experience Expert-AYS (Saudi Only)

<div>Additional Information 
Job Number25180356 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
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Agent-At Your Service

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25162382
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Sheraton Riyadh Hotel &amp; Towers, Junction of King Fahad and King Abdullah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11623VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Marriott International olarak, kap&inodot;s&inodot; herkese a&ccedil;&inodot;k ve f&inodot;rsata eri&scedil;im imk&acirc;n&inodot; sunan bir e&scedil;it f&inodot;rsat i&scedil;vereni olmaya kararl&inodot;y&inodot;z. &Ccedil;al&inodot;&scedil;ma arkada&scedil;lar&inodot;m&inodot;z&inodot;n, &ouml;zg&uuml;n arka planlar&inodot;na de&gbreve;er verilen ve ge&ccedil;mi&scedil;leriyle birlikte kabul g&ouml;rd&uuml;kleri bir i&scedil; ortam&inodot;n&inodot; etkin bir &scedil;ekilde te&scedil;vik ediyoruz. En g&uuml;&ccedil;l&uuml; yan&inodot;m&inodot;z, &ccedil;al&inodot;&scedil;ma arkada&scedil;lar&inodot;m&inodot;z&inodot;n beraberlerinde getirdikleri zengin k&uuml;lt&uuml;r, yetenek ve deneyimlerdir. Ki&scedil;inin engellilik durumuna, askerlik durumuna veya y&uuml;r&uuml;rl&uuml;kteki yasalarla korunan di&gbreve;er durumlara dayal&inodot; ayr&inodot;mc&inodot;l&inodot;k da d&acirc;hil olmak &uuml;zere, her t&uuml;rl&uuml; ayr&inodot;mc&inodot;l&inodot;&gbreve;a kar&scedil;&inodot;y&inodot;z.
 
 
 
 Sheraton ailesine kat&inodot;ld&inodot;&gbreve;&inodot;n&inodot;zda, k&uuml;resel toplulu&gbreve;umuzun da bir &uuml;yesi haline gelirsiniz. 1937'den beri insanlar&inodot;n bir araya gelmek ve ba&gbreve;lant&inodot; kurmak i&ccedil;in se&ccedil;ti&gbreve;i bir mekan olduk. Sheraton &ccedil;al&inodot;&scedil;anlar&inodot; d&uuml;nya genelinde 400'&uuml; a&scedil;k&inodot;n topluluklar&inodot;yla bir aidiyet duygusu yarat&inodot;r. &Idot;lgi &ccedil;ekici deneyimler ve d&uuml;&scedil;&uuml;nceli hizmet anlay&inodot;&scedil;&inodot;yla misafirleri bizimle konaklamaya davet ediyor, onlar&inodot; en iyi &scedil;ekilde a&gbreve;&inodot;rl&inodot;yor ve birbirleriyle ba&gbreve;lant&inodot; kurmaya te&scedil;vik ediyoruz. Anlaml&inodot; bir misafir deneyimi sunmaktan heyecan duyan bir tak&inodot;m oyuncusuysan&inodot;z, bir sonraki kariyer f&inodot;rsat&inodot;n&inodot;z&inodot; Sheraton'da ke&scedil;fetmenizi tavsiye ediyoruz. 'D&uuml;nyan&inodot;n Bulu&scedil;ma Yeri' olma misyonumuzda bize kat&inodot;l&inodot;n. Sheraton Hotels &amp; Resorts'a kat&inodot;larak, Marriott International &ccedil;at&inodot;s&inodot; alt&inodot;ndaki bir markalar portf&ouml;y&uuml;n&uuml;n
 
 par&ccedil;as&inodot; olursunuz
 
 . &Idot;&scedil;inizi en iyi &scedil;ekilde yapabilece&gbreve;iniz yeri
 
 tercih edin
 
 , amac&inodot;n&inodot;z&inodot; ger&ccedil;ekle&scedil;tirmeye
 
 ba&scedil;lay&inodot;n
 
 , m&uuml;kemmel bir k&uuml;resel ekibin &uuml;yesi
 
 olun
 
 ve hayallerinize ula&scedil;may&inodot;
 
 ba&scedil;ar&inodot;n
 
 .
</div>

Explore 984+ Guest services associate in Riyadh Saudi Arabia this November. Find roles across top companies and apply now to boost your career.

984 guest services associate jobs IN Riyadh Saudi Arabia

Guest Services Associate - Riyadh

Guest Arrival Expert

Guest Experience Expert ( Saudi Only )

Guest Experience Expert ( Saudi Only )

Guest Experience Expert-AYS (Saudi Only)

Agent-At Your Service

Agent-At Your Service